Betway PLAYER REVIEWS(4698)
Aaron Dowling
12 September 2021
Comment from ca.trustpilot.com
Total scam I set up an account with them deposited £50 and they closed my account straight away before I got to bet anything saying it’s for my safety they still have not give me my £50 back there phone number does not take calls and there email address does not get monitored anymore so I have no way of getting my £50 the just stole from me it’s a zero star not one
Mittal Katkoria
11 September 2021
Comment from ca.trustpilot.com
Totally scam company. Modus operandi being to not allow withdrawals with so many verification steps. I have shared so much of personal and banking information but still not enough with them. My withdrawal request is pending for so long and with multiple requests, still noone to respond. They create so many blockers for withdrawals which are unreasonable and makes us question their intentions and morals. With Gambling commission so passive and unfair, they get away with all these stuff. Stay away as there are better alternatives. Planning to send complain to commissions and regulatory bodies on the same, hoping to see some response.
Linda
10 September 2021
Comment from ca.trustpilot.com
I was taught the hard way. If it sounds too good to be true: it will be too good to be true. Everything was fine until I asked to make a withdrawal. Then they said that I need to put more money in my account in order to withdraw money but this wasn’t true. Luckily, it wasn't too late when I asked for help at Offi cial deb ts re claim•• N et!!! but I cannot forget what these scammers did to me. They do not pay, they just publish fake transactions. Please stay away.
Alex Tsorba
10 September 2021
Comment from ca.trustpilot.com
I'm just hoping betway is reading my review right now. I was self excluded since a year now and asked for my account to re open. I answered to the 8 questions customer service provided me and told the relevant department will get back to me asap. I'm still waiting for a response from them of whether my account will be re open or not. My username backira_13. Please advise betway. Thank you.
Andre
10 September 2021
Comment from ca.trustpilot.com
Stole my winnings money belonging to me after providing me with a fake direct deposit password. Not only was I forced to wait days to recieve even a notification email that my withdrawal was processed, when I confronted them about this, I was told I would be contacted by someone who could help. All they did was "confirm" that the password they sent was the password they sent. Theyve refused to fix this matter and days later I'm still trying to get into contact with these people. I have removed all funds from website and will BE SURE TO SPREAD THIS NEWS AS FAR AS I CAN. I WILL BE GOING TO THE POLICE OR PROPER AUTHORITIES AS SOON AS I POSSIBLY CAN IN ORDER TO GET THIS CRIMINAL ORGANIZATION SHUT DOWN AND PREVENT ANYONE ELSE FROM SUFFERING LIKE I AM RIGHT NOW.
luigi mileti
10 September 2021
Comment from ca.trustpilot.com
Scam scam scam. Literally fixed. After years of gambling and deposits in excess of 7k+ in this bookie alone I’ve have realised it is all fixed Scam! Apart from live sports betting obvs. STAY AWAY FROM THE CASINO AND SLOTS. it’s clearly rigged and a massive scam. To think this is actually legal is amazing. They are getting rich literally from us being cheated on. 🤦♂️ do your own dd research. Don’t listen to me. And if you don’t believe me just carry on loosing all your hard earned money lol I couldn’t care less. What I do care about is how this is still being alowed in 2021 when people are working hard and just want a fair game. Do your research in rng ‘and png’s. When you have £1000s on auto spin and just watch it after a long while you will see for your self. STAY AWAY! Absolutely disgusting. I hope you all suffer to all that are involved. Calmer one way or another.
Jay Kotecha
09 September 2021
Comment from ca.trustpilot.com
My (jkpoker3) withdrawl has been pending since two days but they havent even bothered to start the processing. Horrible!!
Bettor
08 September 2021
Comment from ca.trustpilot.com
Their casino is rigged with very low return ROI.do not play casino games its sure you going to lose.also their betting odds are not the best as pinnacle and they do not cover all the markets.
Doan Le
08 September 2021
Comment from ca.trustpilot.com
They are basically a scamer ,dont use them , there are many good bookies out there , stay away from this guy , i have money in betway account and they just lock my account , saying verify , which i did times and times ..
Jathusan Akilan
08 September 2021
Comment from ca.trustpilot.com
Betway for no apparent reason have held my funds. I been going back and forth with their so called “Mangers” for over a month as they say they are conducting a review on my account. They took my deposits without any hesitation during this time, but have held onto my withdrawals. They owe me over $5000 and have not communicated or given a time frame in when I will get my funds. Never ever use this site they are a scam. They will take your money for no apparent reason.
Vytautas Draugas
08 September 2021
Comment from ca.trustpilot.com
Paying just once when you sign up with them. And after you all know what happens just taking and taking, closed account straight away so be aware of it. Also they limited my bets on games to 1 or 2pounds as I took 2k from first day.
Anish
07 September 2021
Comment from ca.trustpilot.com
When you are depositing money in just 1 sec, you should give the amount in that time only. Though its just been 1 days but the policy should be same whether its withdrawal or deposit. I am not using betway now because your withdraw policy really sucks.
Reza
07 September 2021
Comment from ca.trustpilot.com
After 2 years on the website i get asked to give them information about my 'source of income'. 5 days, 17 emails, PDFs with 14 months of bank transactions "What is this?", "Who is that?" , "Why are you paying for this?" i get the final email "Unfortunately from a RG point of view we can't let you play without any steady income, so account will be locked" . Obviously bull****, if that was their policy, why not ask it when you register? Why even need 17 emails when in the first reply i stated that i didn't have a steady income? So just a heads up to everyone, do NOT give them **** and don't keep a balance on the site, just keep withdrawing. I literally gave them everything about me except my fingerprint and a blood sample. The funny thing is the last 12 months i have been betting with THEIR money. 'Oh i see you are betting using the money you won over the last 12 months? But you have no steady income!' Nice logic.
chirag mangukiya
06 September 2021
Comment from ca.trustpilot.com
I had withdrawl of 3100$ and it is more then 15 days …they are still reviewing my account… they are not picking up may call… disgusting….
Jremiãh Music
06 September 2021
Comment from ca.trustpilot.com
Bad.. ive made a withdrawal more than 6 days im still waiting for my money and it is impossible to contact them as their live chat and email seems inexistant even their phone number says ''due to covid 19 pandemic we are unable..etc ''and that i must go through the FAQ on their site to resolve the issue
TiMe PaSs
06 September 2021
Comment from ca.trustpilot.com
bhool kr bhi mat fasna bhai logo, bilkul chor hain ye log aapko lalach denge jitayege or fir sb loot lenge plz plz plz koi mt fasna aapko apne parents ki kasam... bhi is comment ko padhne k bad bhi fasega usse bda gdha koi nhi hoga
Danger Ahead
05 September 2021
Comment from ca.trustpilot.com
This is now 14th day and my withdrawal are stuck. Everytime they just need proof of address or IDs. I have given them every bit of it. Even bank statement, electricity bill, phone bill. They just don't want to proceed my withdrawal. Everyday they come up with new excuses. This is Indeed the worst betting app I have come across.
Arnav Singh
05 September 2021
Comment from ca.trustpilot.com
My betway Id is arnavsingh22 and I have been not receiving any free bets(sports promotions) since several weeks. I get the notifications that free bets are credited but that is never the case when I actually open up the app. Good experience with betway until this problem popped up a few weeks ago. Please, betway, help solve this issue.
Alan Nicholas
04 September 2021
Comment from ca.trustpilot.com
I had a bet on the Warrington boxing match which ended in the 2nd round due to a clash of heads. Thus a technical draw. Every fight fight betting and watching would have felt cheated. Not the fighters fault though. My friends placed bets with 3 other well know bookmakers and they voided all bets including the draw. Sadly Betway have advised me, they don’t care what the other bookmakers do. So with that in mind it is your choice to decide where to place your bets. After many years I will also think twice.
Pete
04 September 2021
Comment from ca.trustpilot.com
It is impossible to get any human response from Betway! I withdrew £23 on August 16th and still haven't received it. For a while it showed in my betway account as Processing. Now it's just disappeared and i still do not have my money. Their only form of customer support is an automated chat system. Which is absolutely no help at all and doesn't answer my question. It's infuriating because you just end up going around in circles. Please can someone from Betway get in contact please.
Robb
03 September 2021
Comment from ca.trustpilot.com
Short yet dreadful experience with Betway. Worst bookmaker by a landslide. Timeline: -1) Open account 21nd of August (opting-in for their bonus) -2) Deposit funds and make first bet (which I win). -3) Bonus not credited. Contact customer support on 22nd August and they add it (not before having to read form the support person that "I had not opted in", which is obviously false as there is a huge checkbox during the signup process and you'd have to be blind not to see it). -4) Place bet with bonus, which I also win, on . At this stage (22nd of August) my balance was £71 -5) 24th of August: Email from Betway, subject line: "Important information regarding your Betway account: "We’ve recently reviewed your Betway account – tentrastras2 – and have taken the decision that you will no longer be eligible for any sports promotions. This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or the Betway Prize Wheel. You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected. Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team. The Betway Team" -6) 24th of August 09:08: I put on a request to withdraw the £71 balance back to my account with ID 10733363. -7) 3rd September: Yet to receive the funds in my account despite emailing them several times. They keep asking for the house utility bills to prove my identity, despite having told them I can't provide them (as an HMO occupier, utility bills are in the landlord's name). Seem to ignore my driving licence, bank and credit card statements. If you're going to place all these obstacles paying out, maybe you should also apply the same checks when funds are being deposited, don't you think? Next steps: - Requested to close my account (actioned) - Requested them to delete all my personal data according to article 17 of GDPR (right to be forgotten). - Formal complaint raised. If I haven't received my winnings by end of UK business hours on Monday 6th of September 2021 I will proceed to escalate my complaint to the regulatory bodies: - Independent Betting Adjudication Service (IBAS) - UKGC - Advertising Standards Agency This is NOT a fair way to treat customers. Pretty sure if I had lost my money they would have been happy to keep me around. STAY AWAY FROM BETWAY!!!!
Alexander S
02 September 2021
Comment from ca.trustpilot.com
for this being a leading operator they deserve challenging feedback to improve their offerings. I believe it is incompetent verification procedure is not as sophisticated as it should be, not only for not verifying instantly, but for not updating my verification page in a timely manner.
Ankit chaturvedi
02 September 2021
Comment from ca.trustpilot.com
Betway's Complaint Response Reference Number:0001685002629 Dear all viewers My experience with betway is worst of the worst they play the email games and instead of reviewing their transaction history they will continuouslly ask for bank statement and all and once you provide the betway thief will be silent and don't bother to reply once to refund your money. It's a fraudlent website who always work for their benefit don't care whether the customer is satisfied with them or not. Please I request don't put your money in vain the reasons are mentioned below:- 1)Every time u lose 2) They do fraud with banking transaction as I am suffering. 3) As I came to know through review they also don't willing to pay the winning amount. And I assure I will put my 100%effort to ban this website in India. And I confirm that I am not taking single penny if the reviewers ask I can also share my bank statement too as I shared to betway regarding their fraudlent adherence. Regards Ankit chaturvedi My gaming id-pacificblues6784 Mob-9718168748
Not Visable
02 September 2021
Comment from ca.trustpilot.com
I won a bet today and they decided to close my account i asked for my money from the winning bet and they said there isnt any funds in my account, ive made so many emails today, you cant call and still no money back they owe £210
Lorna
01 September 2021
Comment from ca.trustpilot.com
Would give a no star review if I could. Limited my account after I used a new customer sign up offer that they themselves advertise. Withdrew £30 from my account as was fed up of it and its still not been paid. Does not even show up in your withdrawals on your account. Absolutely impossible to get hold of anyone, their "live chat" is an automated system. So they have basically robbed me, AVOID THEM.
Эмиль Раджабов
31 August 2021
Comment from ca.trustpilot.com
Fckn scamers! they close my account and didnt refund my money! you asols!
Danger Ahead
30 August 2021
Comment from ca.trustpilot.com
I deposited my money and all my verification was done. When I was ready to withdrawal they stopped the withdrawal in between and asked me for document for verification. I have sent them and then are just giving me fake excuses from last 7 days.
Freddie Taylor
29 August 2021
Comment from ca.trustpilot.com
False advertising, they offer a £10 free bet but they don't actually credit it. The customer support is pitiful and you can do a "live chat" that doesn't work at all
Ruby
28 August 2021
Comment from ca.trustpilot.com
Absolute joke of a site accepted all my deposits then as soon as I start winning a bit back block my account mid play emailed to say my funds in my account would be transferred to my bank account which surprisingly has not happened !I will contact the IBAS if this is not sorted. absolutely impossible to get through to customer service with having no account ha can someone look into this ASAP my username is rubs93
Ramneet Singh
28 August 2021
Comment from ca.trustpilot.com
Today I deposited INR 2700 my betway account using 3 different payment methods, money has been deducted , however it does not reflect on betway account .Please help.
Lesley Tidder
28 August 2021
Comment from ca.trustpilot.com
Requested the account to be closed permanently- 1997 - ignored and left it open Ignored that I was registered with Gamstop for 3 months Responsible gambling team put a limit on my account for each month after proving income which was fine. The next month this was unlimited even though I had requested an increase initially and they had declined . Eventually closed my account after gambling for three months after discovering I was on gamstop . To add insult to injury after my gambling addiction left me suicidal , after they had closed the account they sent the 1p balance to my bank. Vile
Mike Schreyer
27 August 2021
Comment from ca.trustpilot.com
I won a fairly substansial bet earlier tonight and after it was deposited in Betway bank I withdrew most of it. As soon as I hit the button to etransfer it to my bank the page went blank and the withdrawl simply disappeared?? Like what the hell???? I had two previous withdrawls that had been paid out that the receipts for those disappeared as well!!! Im reading all the negative crap about this place and Im hoping it aint true but deep down know that it is!! I was really enjoying the site,was winning some, losing some but having fun!! Tried contacting them and that proved useless so what left to do now but try and withdraw my remaining funds and pray to God they dont take that as well!! Truly truly disappointing!!!!
Stephen
27 August 2021
Comment from ca.trustpilot.com
Made two withdrawals one for £600 and one for £800 but still haven’t received the money and it doesn’t even show as pending in my transaction history. Beltway are happy to take your money but don’t payout when you win. Basically been robbed. Live chat doesn’t help and have never been contacted back. AVOID BETWAY
Maximus_Gladiator
27 August 2021
Comment from ca.trustpilot.com
I will leave one more comment about how bad this company! I had big problems with this company, I wrote all the details, they kept my account open even though I had so many problems, they did not close it even once, I wouldn't have withdrawn much money until last week, but for the first time, I thought I'd withdraw at least small money for 3 days in a row, you know they are very, very bad at win/loss ratio anyway, but because I have withdrawn a little from my account in the last 3 days, they blocked my account! Unbelievable!! This company is an incredible company! Worse company than you can imagine!
Rob Uno
27 August 2021
Comment from ca.trustpilot.com
Probably the worst betting site ever made. Robbing money from people Better use bet365 or anything else
Michael
26 August 2021
Comment from ca.trustpilot.com
Limits your account for no reason. I have lost money with Betway, yet they still limit me. Faceless company don't want to know, no transparency. Best avoid.
Josip Milić
26 August 2021
Comment from ca.trustpilot.com
I have withdrawn 2810$ over 2 months ago and funds never reached my account after 100s of mails and chats with agent and after that,1 week ago i have withdrawn 3000$ and no sign of that either.Didnt have any problems depositing or withdrawing money before (had many transactions) but now I am feeling robbed and Betway is driving me around after so much waiting and no funds YET!
JAMES O'Brien
25 August 2021
Comment from ca.trustpilot.com
Am a new customer to Betway and have been very impressed with the variety of games, wins have been good, and withdrawals very quick, thanks Betway for a great experience
Sevvy
25 August 2021
Comment from ca.trustpilot.com
Always been fairly happy with them and used them for sports betting for a long time without a problem. However my first interaction with customer services has been hopeless. Been awaiting return of a stake that should have been voided for three days now. There is a link to live chat on the uk website but all you get is an automated bot which is no use at all. With no other apparent way of contacting them this is pretty poor.
Manoj Kumar
24 August 2021
Comment from ca.trustpilot.com
The third class customer service in the world .They will provide resolution without knowing the accual problem .they tortured me mentally.they have upsetted our mental balance
Giri Devadiga
24 August 2021
Comment from ca.trustpilot.com
Worst app dont use it... There is no sure to get winning money through bank account... You have to use 3rd party app... Odds are worst... Live chat agents dont know anything.. Verify team dead since 3 months... Support team done n dusted... I won 27k bt they never allow me to withdraw single rupees.... Worst of all..
Wes wainwright
23 August 2021
Comment from ca.trustpilot.com
Prize wheel is awful. I actually took a month time out recently because the normal prize wheel never spins in a win. Think I've spun a win once in 50 spins. Super prize wheel is even worse. Most you get is 3 free spins at 20p.
Manoj Kumar
23 August 2021
Comment from ca.trustpilot.com
If mentle torture is an art. They are picasso of it . blóody motherfukers torture like hell
Mohammed safiq
23 August 2021
Comment from ca.trustpilot.com
Thank you betway and its support team for answering my question and trying to short out my issues. dear betway I am so willing to play on betway but my deposits are denied going. and I know you are the number one site for any reason. and sir I send the bank statement screen shot onto your email. sir I will be glad if short out of my deposit problem. My user name is wart 265
i.am God
21 August 2021
Comment from ca.trustpilot.com
Betway India site is genuine. The customer service has always treated me well. You may have to wait for some time to chat with the customer service, but it is ok due to the queue. I have won and lost, but never felt cheated. There was a time when the site didn't refund a faulty game. I submitted the case with the Game Id to the Customer service. it took 2 months for their analysis and finding, but they refunded it. So, I think there is a good team with established process working behind the betway India site. Somehow took time to write this positive note after using this site for 1 year,
Thethi Mbuthu
21 August 2021
Comment from ca.trustpilot.com
Hi my account is suspended how do I unsupend it
Manoj Kumar
20 August 2021
Comment from ca.trustpilot.com
First you blóody motherfukers ,train your chat associates properly .they don't have any information simply they will narrate their own story .if they stand in front of me with their names like Amanda ,le-ash etc , I will shoot them immediately ,this bloody motherfukers torture like hell .ban this bloddy website from India first Take a look how your associate waste our time . I beg him to escalate the chat to manager but he disconnected the chat Betway Support Close Bot said: We’ll be with you soon. Bot said: Welcome to Betway automated support. Bot said: Please select your query below Betway Automated Support - 12:57 You said: Login troubleshooting 12:57 - Sent Bot said: We've put together some of the most common issues experienced when logging in, please click here to find the full troubleshooting list. Bot said: Was this helpful? Betway Automated Support - 12:57 You said: No 12:58 - Sent Bot said: Please hold while we transfer you to customer support. Betway Automated Support - 12:58 Bot said: We’ll be with you soon. Bot said: You're next in line. Bot said: Welcome to Support, my name is Leroy. How can I help you? Bot said: Hello, how are you? Leroy - 13:03 You said: Hi story teller .please escalate this chat to your manager on charge 13:03 - Sent Bot said: What is your query Devaraju? Leroy - 13:05 You said: Reason - I am frustrated with your fake story telling art You said: I want you to escalate this chat to your manager 13:05 - Sent Bot said: Is this regarding a deposit or withdrawal? Leroy - 13:05 You said: I want to complaint on your associate You said: So please escalate this chat 13:06 - Sent Bot said: Can you plain explain what the complaint is about. Leroy - 13:06 You said: Misguiding me and his fake story telling You said: I don't want to explain to you .I want immediate action to be taken from your manager.plesss escalate this chat 13:07 - Sent Bot said: I would need to know what the conversation is about or else I cannot help guide you. Leroy - 13:08 You said: Can you escalate this chat You said: Please You said: If you don't escalate I will publish this chat in trustpiolot app 13:09 - Sent Bot said: I will need to know what the issue is first. Leroy - 13:09 You said: I want you to escalate this chat You said: Reason - misguide You said: I can't explain you whole issue here and your manager both You said: So please escalate this chat You said: I am requesting you to escalate this chat You said: I am begging you You said: Please escalate this chat 13:11 - Sent Bot said: I will put in a request but if you cannot provide me with more information then I also cannot advise you. Leroy - 13:11 You said: Please I will beg you , please escalate the chat You said: Please escalate this chat
Mohammed safiq
20 August 2021
Comment from ca.trustpilot.com
I created an account on this site and played for a month.but suddenly I don't know why my deposits being rejected. and once I deposited 500INR which was debited from my account but not credited to the game account. and even till date not credited to my bank account.my username is wart265 .
Arthur Jack
20 August 2021
Comment from ca.trustpilot.com
Betway is the best betting Agency in the world and ALEXDURKI__ on Instagram is the best betting Tipster in the world,he offers accurate tips always, Betway pays so fast after win as well!
Alex
12 September 2021
Comment from ca.trustpilot.com
New customer here, Saturday I received 0.50p on daily prize wheel bonus with wagering requirements, took it to crazy time and luckily managed to wager my bonus into a cash total of £70 and I immediately withdrew the cash via debit card, after all the negative reviews I was so anxious BUT I got payed by Betway Sunday midnight , basically received my money within 24hrs and it was originally bonus with NO deposit, I definitely am happy to start depositing and consider Betway my main betting site. Don't listen to negative reviews
New customer here, Saturday I received 0.50p on daily prize wheel bonus with wagering requirements, took it to crazy time and luckily managed to wager my bonus into a cash total of £70 and I immediately withdrew the cash via debit card, after all the negative reviews I was so anxious BUT I got payed by Betway Sunday midnight , basically received my money within 24hrs and it was originally bonus with NO deposit, I definitely am happy to start depositing and consider Betway my main betting site.
Don't listen to negative reviews