Betway PLAYER REVIEWS(4698)
Maximus_Gladiator
19 August 2021
Comment from ca.trustpilot.com
I have written and edited many times before. Since I have reached the final stage, I have deleted those messages and I am sharing my current and latest experiences and experiences with you. First of all, I would like to say to those who are members here that these are my personal experiences. I don't know what you'll experience, but as far as I can see, this is the bet company with the worst RTP rate ever! You are losing mindlessly. You can't even get close to the return rates written in the games! The last time I found out I did over 110,000 spins and let me tell you, I haven't been able to get over 1000+ pound even once. My daily limit is 500 pounds deposit, I haven't doubled once yet. Also, look, I'm writing here in capital letters, I HAVE NOT WINNED A JACKPOT EVEN ONCE!!! No 100 pound Jackpot or anything else! The games are a disgrace, almost every game has a shutdown, slowdown problem. I wouldn't want to compare with other bet companies, they are bad, but this place is a disaster for me! Especially if you say stay away from Red Tiger games, but I think you should never play! Definitely stay away from the Genie Wishmaker game! They say we give a daily bonus, friend, all those days have passed, won't you gain more than 1 pound bonus? I have written here before, I had a game crash problem 4 times while playing the jackpot game, when I came back I saw that the jackpots were given! I did not even take any action, my lawyers are preparing a file for this, I will share that process separately. You lose 100-500 or even 1000 spins, then you give 30-40 pounds and say BIG WIN! Do not believe, do not lose your money! Their systems works like play 100, win 90, then play 100 win 110, then play 100 win 70 and finally increase stakes when you get bored, get angry and lose! Even if you do not increase, you are already losing! I will seek my own right to the end, even if I can't get a legal result, I will share every problem I have and let people see it. My last word to you is if you want to play very, very small and have fun, you know, but definitely do not play games with this company!
Ella
18 August 2021
Comment from ca.trustpilot.com
I registered at this betting site recently, there were both wins and losses as it should be at gambling overall, with no problems with withdrawals, and it is super fast. so far good for me.
Cecil Morrison
17 August 2021
Comment from ca.trustpilot.com
Betway is the worst casino playing site on the web. Do NOT play here!!They promote fair play but to be honest Ive never seen it. The games will kick you out before and In bonus rounds so something fishy is going on with this site. They must be stealing cash that way as well. For fair and entertaining gameplay look elsewhere…dont be a sucker like me. I found out the hard way. SLOT PLAYERS BEWARE!!0/10 stars should tell you something.
vj Sing
16 August 2021
Comment from ca.trustpilot.com
Fraud company. If bychance your deposit amount to betway account get some error from error and the amount has deducted from your bank account. Betway will neither reverse it in bank account nor in betway account. That is for sure!!
Kennedy Danix
16 August 2021
Comment from ca.trustpilot.com
Hello again. It's now been 1 FULL YEAR since I wrote a complaint here, about a bet I've had since August 15th 2020. They have STILL NOT PAID IT and are saying "an investigation is going on from 3rd party" Bare in mind, they have NOT given ANY UPDATES FOR A FULL YEAR, NOT given ANY information to the bet what so ever, also most importantly NOT PAID OUT THE BET. They're basically using this "investigation" bs as a valid excuse to scam the customers. If there was an "investigation" it surely wouldn't take 1 FULL YEAR and we would somewhat get some info after asking numerous times for it. Another bs company that I advise everybody to STAY AWAY FROM. Do NOT USE BETWAY, there are better bookmakers out there like Bet365, SBTech, Kambi etc. With that being said I will never see my money again as Betway has basically scammed me. Again, stay away from these morons.
Nicholas
16 August 2021
Comment from ca.trustpilot.com
From UK, been using for a month now and have had no significant problems with deposits or withdrawals when using my PayPal or bank. Whenever I need to check on withdrawal status, the support are quick to tell me the times and its status which is nice. Also I recently had a problem with a withdrawal and the support helped me in updating my withdrawal method so I got my money. Only problem I've had is that the support can sometimes be a bit less on the detailed side (individual customer focussed) although I'm guessing this is because they are very busy and handle a lot of people. Overall a good service.
Joseph Mullins
15 August 2021
Comment from ca.trustpilot.com
This app is the worst I have ever had. Constantly freezing during bet attempts, when you try to contact them using live chat, it doesn't work, just goes around in circles. Only yesterday I was trying to place a bet on a big GAA football game on the underdog, Mayo to win and it stayed dead for ever, cost me a big win. I can't wait to get rid of it.
ab sharma
15 August 2021
Comment from ca.trustpilot.com
Hi this is Abhishek sharma wanted to know why i havent received my amount of INR 13000 in my bank account ending in 1652.. I have been trying to reach to customer support but its keep giving me automated support and there I cant get answer to my questions.. Its not letting me talk to live representative.. All I need to know when will I get the amount.. Would really apriciate a fast response to this mail. Username : Absmsd Have been trying to reach customer support its giving automated chat support and when I send mail to the response i am getting that "We are no longer responding to this inbox" I mean is this a joke? Can anyone help me please?
Nectar
15 August 2021
Comment from ca.trustpilot.com
Withdrawals are very slow as compared to deposits My withdrawal is still pending with Skrill not credited??? 214642435
Abby Krampl
13 August 2021
Comment from ca.trustpilot.com
It will give you a decent win at the beginning and then nothing!…I’ve been playing for months and the same game (it’s call 9 masks of fire, but should be called 5 masks of fire because you never get more than that) and basically I’m just giving the site money because all it does is take
Bradley Jones
12 August 2021
Comment from ca.trustpilot.com
DO NOT USE THIS SITE. I have been trying to withdraw my winnings now for my over a month having been allowed to deposit on a card with an incorrect expiry date but not allowed to withdraw from this exact same card with no option to remove the card from payment options. There is no productive help from the chat support (having used this over 6 times now in order to resolve this single issue), no active phone number to call and absolutley no help from their supposed manager email. They are using COVID-19 as an excuse for abysmal customer service
Oscar Bishop
11 August 2021
Comment from ca.trustpilot.com
The service received is unprofessional and simply put poor by your standards. I tried to load a 1 voucher and it refused to load. I contacted sent proof and spoke to 3 consultants over a 24 hour period and still nothing. The response I received from all three is that it's been escalated and still no response. May i kindly request that someone senior contact me to resolve this matter as soon as possible.
Kagiso Sendu
10 August 2021
Comment from ca.trustpilot.com
My problem was after I bet one game would be suspended while still playing. And thereby I wasn't able to cash out even if my balance was positive and the same always happens with a USM Bel-Abbes tteam from Algeria. This is inconveniencing because now I don't have control over my account.
Doctor
09 August 2021
Comment from ca.trustpilot.com
I created account week ago. Luckily I had few winnings straight after account opening after which Betway completely blocked my account even though I have already provided my ID, proof of address, bank statement. After block, I was not able to bet higher than 5 EUR. Naturally I have requested withdrawal of all my funds for which I am not awaiting for 7 days. Betway claims they are not able to reach me via phone therefore they cannot process my withdrawal. With each day I am receiving another pathethic excuse as to why withdrawal is not being processed. Please do not sign up with this provider, you will not see your funds or be able to win anything since in all fairness you will be blocked after few straight wins.
Gopi krishnan v.v
08 August 2021
Comment from ca.trustpilot.com
I am a customer for betway for last five years the worst service I never saw anyware pakka frauds after depositing the money only they ask all the documents once we send the documents they say it not clear and block our account and our money also block with once u try reach custamer support u will not get, bote will be answered my questions is y u don't keep agent reply as y system Fully fake ? return my deposit money who the hell ur to block my money.
Abi
08 August 2021
Comment from ca.trustpilot.com
ABSOLUTELY TERRIBLE CUSTOMER SERVICE! DO NOT USE! Happy to accept deposits but then suddenly unable to withdraw to same method? (debit card, verified, years old account) complain on chat and they exclude my account and have offered zero resolution as to how to get the money that is rightfully mine paid to me. Will be complaining to IBAS and resolver.
Ali -
07 August 2021
Comment from ca.trustpilot.com
Awful betting site, they offer no incentive of joining or even being a customer not matter how much you deposit. Always give the automated answer of 'check our promotional page'. I asked for a goodwill gesture of a free bet hit a brick wall despite wagering £350 that week! Support is okay, but they'll automatically limit your spending limits and forget going through the due diligence verification as well all know betting sites ask for X amount of documents but never increase it.
Quanchao Liu
06 August 2021
Comment from ca.trustpilot.com
Betway is the worst company,This is an intolerable situation!give my money back.18 days already?????????????Are you stalling????????????????????
Preet
06 August 2021
Comment from ca.trustpilot.com
Using the word technical issues and saving yourself from making people fool seems not to be an excuse . You really make people people fool . I started winning and your cash out option becomes unavailable and when I lost , it immediately started working.. you people really just know how to suck someone's earning... Hate your service....
KittyKathy
04 August 2021
Comment from ca.trustpilot.com
I have being playing on Betway for well over 6 years. This week, when I tried to make a withdrawal to my Visa, which is what I deposited with, it tells me that I have to make a deposit by that method, which I obviously did. Since this was not an option available, I tried to have my withdrawals credited to my bank account (which I had done for many years successfully), the information is listed as my preferred withdrawal method, which is in accordance with Betway's withdrawal policy. The site said I could not withdraw by that method because I did not deposit using it. I have chatted with support several times, but was told that nothing can be done since withdrawal procedures changed. I was never notified of any changes. They suggested other methods of deposit/withdrawal, but since I do not bank online, none of these would work for me (and still would not get me my current winnings). In a subsequent interaction with support, they said that I could once again withdraw directly to my bank account, but when I tried, again it was denied. If I had reviewed Betway 2 years ago, I probably would have rated them a 4 or 5 star, but in those years, they have basically cancelled all forms of support (no more phone support, email usually sends auto chat link, and chat usually gets you a big runaround, they also got rid of the slots free play mode). I ended up just playing off my winnings and decided to block my deposit method. It is pointless to spend real money there when you have no hope of taking anything out.
Rene
04 August 2021
Comment from ca.trustpilot.com
Having the worst experience with betway. I've been asked for account information for the 4th time now. I've sent bank verification documents and pics of the bank cards used front and back. Bank confirmed letters of the accounts. Each time a different agent requests a different document. The latest agent said all my documents can't be opened where the agent before that could. Betway is this your way of not paying us after taking tens of thousands from me.
Carl Scruton
04 August 2021
Comment from ca.trustpilot.com
Account suspended after a deposit and placing a bet , reasons given you are concerned about my financial well being , ive placed 11 bets 6x £10 5x£11 account was in profit, so in otherwords you dont want winners as my mates account is minus £800 and you keep sending him emails to bet more where is your concern there ?
Tshephaone Twitch Seitebatso
03 August 2021
Comment from ca.trustpilot.com
I've had worst experience with this casino. My account had been previously verified and I was enjoying my gaming with them and withdrawing with no faults. A week ago I played several slots and won $800 then suddenly a receive a pop up saying I must verify my account before withdrawal. They wanted bank statements I sent them but they all got rejected. The customer help line is also useless as they always tell me my account manager will get in touch with me. Imagine after spending hundreds of dollars on their casino games and they treat you like a nobody. There is no loyalty to loyal customers from this site. It sucks.
Abby Deswal
03 August 2021
Comment from ca.trustpilot.com
i was playing grand roulette and my total account balance by most of the winnings got 27k and suddenly within a few minutes Multiple deductions of 6k happened until the total balance left only a few rupees 27k it got to almost zero as i haven't betted. Impossible 6k bets took placed as we can bet from 20rs to 5k only,,automatically and game over. No records of bets found. grand roulette still shows would you like to resume your 6k bet.and still no refunds given and agents are continuously fooling me by saying have patience blah blah. its been months now i would have to go consumer court or a regular one.
Gail Cuffe
03 August 2021
Comment from ca.trustpilot.com
Used to be a good site, but just doesnt pay, no matter what you wager, no wins, seems they are struggling ,? you just wont win here anymore
Quanchao Liu
03 August 2021
Comment from ca.trustpilot.com
Horrible betway,Still not pay.
Tania
03 August 2021
Comment from ca.trustpilot.com
I am very disappointed with their service , I won my money on the 26th of july and till today i haven’t received my money yet and also ask them they said the money was transferred in my account but I can’t see anything Please Betway I need my money and please stop scamming people
RASHBIHARI KAMAT
02 August 2021
Comment from ca.trustpilot.com
Biggest Scam of all time. My betway account was locked last week and it was unlocked on Friday after I sent them my alternative ID. My account was unlocked and when I logged in, I had 0 balance in my account and the withdrawal is applied automatically without my permission. Later I get an email the next day from betway that my withdrawal is on hold as they need my payment details. 1st they applied for withdrawal without my permission and details and when I send them the details, there is another surprise. My bank details gets updated and 3 days and withdrawal is not processed. I chat with customer care and they say again account is under review. So betway is just biggest scam where they just hold your money in the name of account review and this keeps going on forever. They keep playing in this way no matter what. Stay away from betway and use some other book maker. Betway is pure waste of time and money, Nothing else.
v g
02 August 2021
Comment from ca.trustpilot.com
they are a scam and fraud. I have bet alot and lost thousands with them and now i have been waiting for about 7k owing to me and its been over 2 weeks. They keep asking for documents that i have sent over and over. DONT GiVE THEM TOUR MONEY. I wish i had not bet with this site. I will try to see if taking this public or getting a lawyer to help because this is very wrong what they are doing. people should know what they are doing. I bet after this review they will lock my acct to so i cnat speak to them but i will make sure to keep people updated to see what they will do, pay what is mying or not
varun sood
02 August 2021
Comment from ca.trustpilot.com
Played for 2+ years on betway I lost , betway had no issues with my account. Now in last 6 months I started winning and was withdrawing at regular intervals. Suddenly betway has problems in my account and they put my account in suspension mode for indefinite period. All of a sudden I have a gambling problem and my account is being excluded. So now I can’t even get into my account for anything. FRAUD. I suggest getting people paid before I get a bunch of people to start getting a hold of your licensing company.
Ranjana
02 August 2021
Comment from ca.trustpilot.com
I won 214000 by betting on e basketball. I withdrew the amount. Processing was started and after 2 days i got a mail to send bank statements. I sent them bank statements but didn’t get any updates. After that I contacted them 4-5 times , they told that document was approved and soon they will complete the verification. I waited for 2 weeks for some good news. But after providing everything, i got a mail from betway that they have locked my account permanently and didn’t pay the amount. This was just shocking from them. I think we all should go to Consumer court against this scam happening.
Varunsingh
02 August 2021
Comment from ca.trustpilot.com
Fraud App.. I had given a withdrawal request from my account on 29th July 2021 Sometime later I got a email from betway that your betway account has been suspended for lifetime without any reason. And for the withdrawal request which I had placed, they asked me to provide a utility bill , which I gave them.. It's been 2 days that I have supplied them the document and now they are not even replying to any emails and are not updating me on my withdrawal request.... How cleverly these fraud company people first suspended my account so that I cannot login and my means of interaction with THESE FRAUDSTERS gets limited to email only and now on email also they have stopped responding... Just cheating people who are living outside UK ...
Natalie
30 July 2021
Comment from ca.trustpilot.com
PLEASE PLEASE SPEND YOUR MONEY ELSEWHERE. NOT WORTH THE HASSLE! Betway ran a "get paid as a winner if your team scores first" promotion during the Euros. I placed a bet on 23rd June and WON which was also reflected in my betway account. I tried to withdraw my winnings (£38) 2nd July but still has not been processed with some lame excuse about a (seemingly open-ended) "review" even though my account is ALREADY VERIFIED. And also banned from taking part in promotions?! They are only contactable via chat. Contacted several times with no indication as to when this will be resolved. Absolute rubbish!
Magdy
30 July 2021
Comment from ca.trustpilot.com
Hi everyone I want share my experience in this casino it’s the most bad casino after he get from me more than 13000$when I talk to them for control the game and update when u playing the answer was close my account and he just get the money please for who considering to not stealing your money go away from this casino never play with them because he used or money and or habits if u don’t play there he have nothing
Rob Uno
30 July 2021
Comment from ca.trustpilot.com
Absolutely sh_t!!!! To slow and to many suspended games. The cash out is the worst. The app is so slow you cant even make your betslip it takes ages
RASHBIHARI KAMAT
29 July 2021
Comment from ca.trustpilot.com
Betway is No.1 scam. I created an account and I placed bets and I won and they locked my account. 2 days later they say I need to send alternative ID and I sent and it was approved and I have email confirmation too that my account is verified. Now my account is still locked and when I contact customer care they say again under review and they wont say when it will be done and I need to wait till it's done no matter how long. So all they do is keep taking time and come back once in a while asking for one or other information of document and that's it. If you value your money and time, use some other book maker other than betway.
Pamela
29 July 2021
Comment from ca.trustpilot.com
BEWARE SCAMMERS!!!! My account has been compromised by their staff members and they will not delete my data from their servers. Took months to respond. This is not a legit company they are located in Malta and are looking for people credit cards information to scam them.
Michael
28 July 2021
Comment from ca.trustpilot.com
I’ve been waiting for someone to call me to reopen my account for several weeks. I originally contacted to reopen for the euros but I still haven’t had a call. I have emailed but I get told to wait as someone will contact. Disappointed.
bhsfg vj
28 July 2021
Comment from ca.trustpilot.com
I have made deposits of Rs 500 and Rs 15000 on May 21 and 23 respectively, which weren't added to my betway account. Initially, when i have contacted betway support they told me that funds will be refunded in 14 business days. which does not happen. After consulting them about it, for the last 2 months, they are saying that they are investigating and need more time. This is not a good way and now I don't trust betway that will refund my money back.
Sagar Gupta
28 July 2021
Comment from ca.trustpilot.com
I have deposited money in my account through credit card..money got deducted from my account but not credited into my betway account..fraud by betway
Matt
28 July 2021
Comment from ca.trustpilot.com
Don't use this site! I've deposited more then 5000$ in the last 6 months and never seem to hit anything, house always wins with this site on the casino side! Dont waste your money!!
Rahul Singh
28 July 2021
Comment from ca.trustpilot.com
Its been now 2 months since they are cheating with me!! In the name of review...they just lie..... Betway is a fraud company... please don't use it....it is a trap...dont fall for it.... Please refund my money betway
meganath reddy
28 July 2021
Comment from ca.trustpilot.com
I have made deposit of 2500 on May 25 which weren't added to my betway account. Initially, when i have contacted betway support they told me that funds will be refunded in 14 business days. which does not happen. After consulting them about it, for the last 2 months, they are saying that they are investigating and need more time. This is not a good way and now I don't trust betway that will refund my money back.
The truth
27 July 2021
Comment from ca.trustpilot.com
Worst site ever never play games at all terrible scam roulettes am rigged to hit the number next to your to use psychology so you play more delete straight away massive cheat
Magdy
26 July 2021
Comment from ca.trustpilot.com
Very bad casino when u start to win updates the game or the stop I spend 8000$ for that never play with them only when starting after he eat ur money and keep control the game very bad one u can take to them all automatically if any one really want lose the money go play there he just stealing money
Reece cook
26 July 2021
Comment from ca.trustpilot.com
Don’t bother with them can’t turn reverse withdrawals off and when you win it takes 5 days to get your money as it has to sit and wait to be approved. Loads better sites out there, they prey on you taking your money back as they’re super slow.
Steven
26 July 2021
Comment from ca.trustpilot.com
THIS APP IS TOTALLY A SCAM! AFTER THEY REFUSED TO CREDIT BACK MY MONEY, I CONTACT THEIR SUPPORT BUT THEY ARE NOT SAYING ANYTHING THEN I EXPLAINED EVERYTHING ABOUT THIS SITE TO MY FRIEND AND MY FRIEND INFORMED ME ABOUT THIS HONEST MAN @Magiclord THEN I TRYIED TO REACH HIM ON TELEGRAM FOR HELP, I CAN’T BELIEVE HE WILL GET MY MONEY BACK UNTIL HE DELIVERED THE JOB, I GOT MY £8,230 CREDITED BACK TO ME. I HIGHLY RECOMMEND!
Kim
26 July 2021
Comment from ca.trustpilot.com
@Magiclord on Telegram has get all my winnings back to me directly to my account wow!!
Naresh Nare
25 July 2021
Comment from ca.trustpilot.com
Betway… My deposit was not updated into Betway account, I made a transaction of 1000 using Phonepe.....not showing
David Francis
19 August 2021
Comment from ca.trustpilot.com
Great promotions and odds boost but after you’ve made 2 bets you get an email basically explaining you are not allowed to any more haha!
Great promotions and odds boost but after you’ve made 2 bets you get an email basically explaining you are not allowed to any more haha!