Betway PLAYER REVIEWS(4693)
Desmond Kerr
27 June 2020
Comment from ca.trustpilot.com
Just informed by live chat, that I was restricted from promos, free bets etc. This was never communicated to me, at any point, therefore I assumed I could qualify for the free bet club etc.... FALSE advertising and enticement. Reporting it to ASA and the gambling commission.
Daz Plymouth
27 June 2020
Comment from ca.trustpilot.com
I'm convinced whoever is replying on here is a robot. I've seen people say don't bother asking me to reply to a private message and betway reply please reply to the private message Then I've seen people say they reply to the private message and don't get a reply Doesn't surprise me I've been waiting 2 months for a conclusion. All I keep getting is an apology email saying they'll be in touch soon. It does make me laugh seeing 11,000 reviews and they are voted great. I'm sure that's a really legitimate rating
Scottmiles
26 June 2020
Comment from ca.trustpilot.com
Not too good betting on other website rather than this site and my tipster is very good with games so I win almost every week, search for HUBS365BET on telegram he’s very accurate tipster
James Jardine
24 June 2020
Comment from ca.trustpilot.com
Just came to my senses and CLOSED BETWAY account got them out of my life forever , Betway have been found by the GAMING COMMISSION to Aid and Abet MONEY LAUNDERING and PROCEEDS OF CRIME. Not a fit and proper company .
TrustyPunter99
23 June 2020
Comment from ca.trustpilot.com
I've used betway mainly for esports bets (no long term user though! keep that in mind) and their coverage is okay, their limits (as long as your accout is not limited) are good and odds are alright as well, you can find better & worse. Verifying yourself is not too big of a deal but you can deposit without doing so, but not withdraw which should not but unfortunately is a thing. Biggest downside however are their withdrawals - they take AGES and you can cancel them anytime - definetly NOT a method to make an addict cancel the transaction and keep playing, nooo not at all (irony). Fast withdrawals are KEY for a serious bookie and the fact betway as a big brand is lacking such worries me. They ultimately DO pay out ofc - they are not a scam - but it will take some days (my experience with Skrill) while it could be instant which is just a joke.
Steven Lees
23 June 2020
Comment from ca.trustpilot.com
I'm sure when I've deposited money to gain 20 free spins on any said game, when I've won money off them spins I've never had to wager the winnings I'm baffled. This is a 1st for me on this site has before I've classed betway has the best slot site. Im sitting on the fence with this one and see what my next deposit will bring
Santosh Goud
23 June 2020
Comment from ca.trustpilot.com
Betway is the most dangerous and fraud online website. They have algorithms programmed at the backend, at first they will make you win small bets, if u get money you will start depositing more that's a common human mindset. Once u start staking large amount of bets then u will start losing. This review is about casino and sports we can trust because that is completely live and it's depend on how well u know the game. I request one and all to Never give a try in casino its completely fraud. Don't lose your money in Betway. Betway has well designed algorithms which will make you lose your bets.
Kai Phillips
23 June 2020
Comment from ca.trustpilot.com
Biggest con artists around ! Placed a simple over 1.5 goals 1st half only on the Man City v Burnley game They scored 3 goals in the first half ! Went to look at my winnings and I see lost next to it so I do the Infamous live chat to which I got told go read our terms and conditions So now I’m thinking I’m gonna get done here turns out I did the bet I put on apparently ment over 1.5 goals in the first half but under 1.5 goals in the second I’ve since deleted my account you are a bunch of con artists and I will be telling everyone I possibly know to stay away
Gurjeet Singh
22 June 2020
Comment from ca.trustpilot.com
I was placing bets Dream Catcher Live Casino using autoplay mode, My bets continually getting placed Before no. 40 (came that is Highest no. for winnings) & after No. 40 , they did a cheat with me when 40 came my bet rejected from there system only for 40 number, when small number are coming autoplay auto placing bets before 40 & after 40 no. In between when 40 number came Its rejected. Very BIG SCAM
Bet King
21 June 2020
Comment from ca.trustpilot.com
Finally deleted my account after to years a wanna say in the end after I deleted my account the online live chat help was amazing they understood my views about there site and how it just doesn’t work I have been with them 2 years and lost 6000 outta 14000 which isn’t bad but the site itself doesn’t work crash all the time even on the live chat I could hit the message box with a iPhone and the crashes I think the site need a massive up date I hope there team are more smart than greedy because with what’s going on in the work there hard working team will be out of jobs but sadly it’s probably in the top 10 of my worst sites to use free bets offers every week am terrible and the one that am good have a terrible min stake
PAUL
21 June 2020
Comment from ca.trustpilot.com
#Betway are pure conmertchents #Betway are pure conmertchents. The second time it has taken over two weeks to get my withdrawal from them . Still waiting on one payment. Don't just take my word look at all the other reviews. When i complained on Facebook messenger. One of their employees sent me a smiley emoji 😄 avoid
Hate Betway
21 June 2020
Comment from ca.trustpilot.com
Betway is the most dangerous online gambling site ever. They have algorithms to make you loose the money way much faster. Those algorithms will make you start betting and try out new things which you have never tried before. If you want to save your money please stop playing on betway. There is no way humans can win here.
Lyndsey Walmsley
20 June 2020
Comment from ca.trustpilot.com
PLEASE BEWARE!! DO NOT USE BETWAY, THEY REFUSE TO PAY OUT & ARE ENGAGING IN FRAUDULENT ACTIVITY!! I wouldn't even give 1 star - You are a DISGRACE!! My dad won on the 4 to win horse racing on Saturday 13th June. The total prize money was £10,000. There were 4 winners on the day & he has been confirmed as a winner via their online chat & email winning a total of £2,500. After a week of back & forth to Betway, successfully verifying his account by sending photo ID, recent bills to prove his identity, Betway are stating there is nothing pending on his account & no winnings due!! Shame on you Betway, a global company resorting to fraudulent activity. My 75 year old dad has just started formal proceedings with the IBAS, UKGC & the Association of British Bookmakers. Never in all his life has he known a betting company refuse to pay out winnings that have been won fair & square. You are misleading the public & are in breech of your terms & conditions. Please, do not waste money using Betway EVER again!
stardust town
19 June 2020
Comment from ca.trustpilot.com
The maximum bet is £ 4.47. Are you kidding me? If you have no money, you will go out of business!
James Jardine
19 June 2020
Comment from ca.trustpilot.com
I Closed my BET365 Account and joined BETWAY thing I was upgrading from a Mercedes to a BENTLEY,how wrong I was in 7 Days I was shocked at how poor every part of BETWAY buisness was ,it would take me pages to explain. Let’s just say I went from a Mercedes to a Escort Biggest mistake of my life BEWARE
Lee
17 June 2020
Comment from ca.trustpilot.com
Please reply to our private message! What a joke of a company. A company that you can't contact via any form - phone, e mail or live chat. The only reply your lucky to get is "reply to our private message" on Trustpilot but I can guarantee they will NEVER reply back or do anything. How any business can operate in this fashion and treat their customers with such distain is beyond belief and using the current world situation a total cop out! You recommend using a different bookmaker when considering opening an account. Personally waiting on IBAS on my complaint / treatment from my poor experience.
neelan Samaratunga
17 June 2020
Comment from ca.trustpilot.com
Great site been with them for 10 years. Payouts are usually next day. No issues, support are always available through live chat
J. A
17 June 2020
Comment from ca.trustpilot.com
I've dealt with this bad firms in my time but this lot are different class and that's not meant as a compliment When you got fined by the Gamling Commission they should have taken your licence away. I'm still waiting 6 weeks for a reply Don't even tell me to get in touch via message as nobody ever bothers to contact me from the company The amount of other people complaining gives the game away. The fact you're still rated great on here says it all about TP
Yasmin
17 June 2020
Comment from ca.trustpilot.com
I don’t know where to begin. I have many betting accounts with many companies but I thought I would test out Betway for a change. Where do I even begin.. They are incredibly difficult to get hold off and always quick to take your money but take forever to process your withdrawals. I have opened an account with them last Wednesday and deposited £250. I managed to win my bet and raise it to be £454. I instantly withdrew this as well and sent in my documents for it to be processed proof off address and ID. One week later it still hasn’t been processed and my withdrawal still shows pending. Absolutely horrible. Every time I message live chat they always give me the same answer. I mean, how long does it take to approve two documents. Literally 2 seconds. I want my money! Betway is in a £11 million pound debt and they think that they can use our money to pay off this fine by not giving our withdrawals. I will be writing to the gambling and tasing authority right away. Please process my withdrawal as soon as possible I have waited far too long. Username : Yasmine8
Ciprian Adelin
17 June 2020
Comment from ca.trustpilot.com
You can deposit, but when I try to withdraw the money back to my card it doesn't let me, it said to choose another method and it's complicated through bank transfer, they ask for Branch and Signatory name... No bonuses, always the odds are low! Just stay away, my best advice!
Sandy yyp Neupane
16 June 2020
Comment from ca.trustpilot.com
I deposited from Skrill 15$ today and they kept it in pending . Skrill already sent them money and they accepted it but not credited to my gaming Account. Please reply me Betway . My email .
Andrew
15 June 2020
Comment from ca.trustpilot.com
Terrible 6 days and stil waiting for withdrawal so Im contacting trading standards and going from there
Gemma
15 June 2020
Comment from ca.trustpilot.com
Would give 0 stars if possible. Very quick to take your money but very slow to pay out. Been over two weeks and I am still waiting for my withdrawal despite sending all my proof of I’d and evidence.
Victoria Ivankova Smith
13 June 2020
Comment from ca.trustpilot.com
After winning only around £5 they limited my stakes to less than £1 on all sports and said I could only use unlimited stakes in their casino. I don't want your casino where it's 100 times more difficult to win, I want unlimited sports betting. I'm not happy with them.
chris Johnston
12 June 2020
Comment from ca.trustpilot.com
June 11 I withdrew $333.33 from my account. The next morning I went to check my account and it says I have zero dollars in my betway account and the $333.33 has not been transferred to my bank account. I went to call a beway representative and it says the number is no longer in service. I emailed support at Betway and got a reply they do monitor their emails any longer. I tried live chat function and it wouldn't work. I have read the reviews on this page and I am very worried that Betway will not pay me. I am trying to review my options and next steps to determine what action I will take to right this wrong.
Lilly
12 June 2020
Comment from ca.trustpilot.com
AVOID AT ALL COSTS 6 Days ago I was lucky enough to win around £250 after a few loses I decided to withdraw £210 as I'd deposited £10 and thought that was a good enough result! As I noticed on similar over reviews on here I was shocked to find when I logged in that my withdrawal had DISAPPEARED and two current bets had been voided! I was told to send images of my bank statements which I did and to my amazement was responded to with am automatic message saying they do no monitor emails anymore which just sent me round in circles !! Upon calling no awnser or anyway of getting through to anyone other than customer chat who claim they are having `technical issues` then cut off multiple times without a single response! Have still not had any of my statements verified or responded too and can't even access my transactions to see how I had made this recent deposit! NO RESPONSE, NO SIGN OF WINNINGS , NO REFUND ?? !!! !!! !!! It would appear the company is definatly suffering from the £13 MILLION fine they have had to pay and are taking it out on customers by holding winnings and laying off all staff I can only assume for the lack of customer service. Shame on the company would advise anyone with funds on their account to clear it immediatly!!! I wish I could attach all my screenshots of the last week (17 in total) I am praying that this draw some attention as so far it's been a disaster!
Van Nguyen
11 June 2020
Comment from ca.trustpilot.com
Good app in general. One problem - slow payout withdrawal. They told me after 36 hours they will process my payment which never happen and still hasn’t happened. All the other betting app I use pay out very fast and I see my money the next day after I withdraw. Not Betway. You can expect to wait at least a week before you can see your money.
paul b.
10 June 2020
Comment from ca.trustpilot.com
I left a review four days ago regarding an unpaid bet and an unissued free bet. I have just recieved a reply stating that my free bet had been issued on 03/06/20 which it had £10 of a £30 new customer offer. The bet i was referring to was 05/06/20 the football bet won at 13/10 3-1 no winnings were paid no free bet was given. Betway stated that their 'Traders' have decided the bet was settled correctly? and sent a link to a "how to contact us" which again sends you in circles. There is no phone number no live chat no email the only way to get a response from Betway is to put a negative review here on Trust pilot. If you have a dispute on pay outs they will just blame a third party their 'Traders' irrelevant on the facts. If you don't believe these facts please open an account and then try and contact them !. I recommend that if you want an online betting site use Coral or Betfred absolutely do not waste your money on Betway .
Arjun Reddy
10 June 2020
Comment from ca.trustpilot.com
Withdrawal time is very late to compare others.
Lee
09 June 2020
Comment from ca.trustpilot.com
Ignored! Ask to respond to private message and then nothing! Clearly lots of bad reviews recently from others and still I'm not told why my account was shut after 1/2hr of opening??? Taking my complaint to IBAS as getting no where added to the fact there's no customer service at Betway! Poor poor experience.
Deborah H
09 June 2020
Comment from ca.trustpilot.com
Great site payout really quick no problems at all
PUK
07 June 2020
Comment from ca.trustpilot.com
This is a scam! You can withdraw money and after I asked them, they have blocked my account. They will reply here, we gonna help you but in the fact your money is gone. Customer support is just waisting time as they actually do not want you to withdraw money.HEY TRIED GET AWAY BY SAYING OH IT IS OUR POLICY YOU CANNOT DEPOSIT OR WITHDRAW MONEY ON A DIFFERENT LOCATIONS AND WE WILL ONLY REFUND THE MONEY YOU DEPOSITED. NEVER SEEN ANY BOOKIE NOT RETURNING YOUR BALANCE. IGNORE betway !!!
Keith
07 June 2020
Comment from ca.trustpilot.com
I can't believe people still use this awful excuse for a bookies. Plenty proper bookies out there. I got restricted after trying to place £5 on a 4/1 1st goalscorer bet, I wasn't even winning with them . Comical I sent a couple of emails and Live chat to ask why, the response was that they don't have to give me a reason. Absolute joke. They would only allow me 80p bets.. PMSL Joke Site.
Nick Hannaby
07 June 2020
Comment from ca.trustpilot.com
Very poor bookies not very good service bad prices take a long time to pay you out skybet is much better they put your winnings into your BANK account in two hours after withdrawing
Little Blue
06 June 2020
Comment from ca.trustpilot.com
I've lost everything here. I've never won on the casino site. Not ONCE. Complete scam. Avoid at all costs. They ruin peoples lives for fun.
paul b.
06 June 2020
Comment from ca.trustpilot.com
I credited my account with £10 and placed a bet on a football match, i was supposed to get an introductory £10 free bet for this and recieved nothing, my bet won and i was paid nothing. When i tried to contact Betway via the help or contact us, it just sends you in circles. The customer support emails comes back as 'no longer in use please use help or contact us on website', thus sending you back to where you started.
Petrena Campbell
06 June 2020
Comment from ca.trustpilot.com
Awful site! Was a member for not even 24 hours and they put restrictions on my account with no explanation! I’m closing my account as a result as I won’t do business with a SCAM website like Betway! Takes your money then restricts your account! AWFUL!! Petcamp1
Stephen
05 June 2020
Comment from ca.trustpilot.com
If you win you'll get this message: "...you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or Betway Plus Loyalty Points". Furthermore they will reduce the betting to a couple of dollars per bet. Ridiculous! Stay Away!
Lee
05 June 2020
Comment from ca.trustpilot.com
Tell me why??? The account was locked / suspended??? Unprofessional service and conduct with no reason and infuriating to close the account after passing the security checks. I'll keep posting until you answer my question or refund my full initial deposit!!
Mmb
05 June 2020
Comment from ca.trustpilot.com
Money taken out of my bank acct. Never showed up in betway acct. No one to talk or deal with problem. Anyone that is thinking of signing up take a extra minute and think about it. Lots of legit sites out there and you will not have to give up money without even having a shot at winning as hard to play the games when,your money never shows up.
Patrick
05 June 2020
Comment from ca.trustpilot.com
Virtual betting is not fairly done on this site I know we cant win them all but I've tried and wasted 80 pound on this site. I lost 15 games in a row at one stage and I backed draws favourites and high stakes always seem to lose. My luck cant be this bad. I think there is something weird going on here the games also glitch and you end up waiting sometimes days for your money back in away of it being void. So if your game win and it glitches you lose the winnings and get stake back. They always refer to terms and conditions on everything someone needs to look into virtual betting on site it's the worse I've ever experienced. May aswell just deposit and give them the money it's just simply unfair tactics.
Huseyin Inci
05 June 2020
Comment from ca.trustpilot.com
I wanted to bet on a live football match which I was 100% sure that I was gonna win but I did not have money in my bank account and I asked my friend. My friend gave me his paypal account and I transfered £1000 from his account. I turned that £1000 to £2400 and wanted to withdraw £2000 back into my friends paypal account. They blocked my account, asked for all the documents ID, proof of adress and proof of paypal statement. I proved everything it was me and nothing was dodgy. They opened my account now but they DID NOT PAY MY WINNINGS. THEY TRIED GET AWAY BY SAYING OH IT IS OUR POLICY YOU CANNOT DEPOSIT OR WITHDRAW MONEY ON A DIFFERENT NAME AND WE WILL ONLY REFUND THE MONEY YOU DEPOSITED. NEVER SEEN ANY BOOKIE NOT RETURNING YOUR BALANCE. IGNORE betway !!!
Vimal kishore
05 June 2020
Comment from ca.trustpilot.com
They don't seem professional. First of all , the ssupport guys are unapologetically ignorant about their own offers and webpages. I did sign up through one of their links which promises a bonus of 30000 inr through the ocb website. can't post the link here as they don't allow links . But then , I got a bonus of just 2500 . And when contacted the support team , they are completely ignorant and keep saying that the offer I registered for is just for 2500. They don't look like they are committed to responsible gambling either. I have registered with them yesterday and it's a bad experience as their support guys are rude as well.
Daniel Crawford
04 June 2020
Comment from ca.trustpilot.com
I’ve been a long time customer of 2/3 betting sites for years. Today I’ve signed up with this site and I am VERY impressed with the speed and reliability of their app! Great choice of markets too! First bet and first win!... hopefully withdraw time is as speedy as other sites 🤞🏼
Delisile Ndlovu
04 June 2020
Comment from ca.trustpilot.com
I deposited money using my app sent to that account they gave me but it didn't reflex but I gone to my account and I've got and sms for a proof but I couldn't get. Help is seems my money is gone.
Damian
04 June 2020
Comment from ca.trustpilot.com
Again me, 2 months past Scumbag BETWAY still not paying me over 1500 pounds, My bet already has been paid out from other betting websites where I have a place a bet for the same game match, Ladbroke for example pay me straight after game has finished. So W. T. F BETWAY still exist after so many scum and fraud. This is out of order, they take it your money, allowing you to placed bets and play other game but when you win BETWAY refuse to pay money for customers, and giving lots of rubbish by send us this send us that. FUK YOU CU Im not even want to give 1 STAR for THIS BETTING SITE BETWAY should be shut down for fraud. I will make a complain to gambling organisations. No other comments.
J. Ewings
04 June 2020
Comment from ca.trustpilot.com
I tried Betway as a novice and found many choices either not available to me or the choice crashed time and time again. When I tried asking for help it's supposed to offer chat online but all it does is go around in circles or crashes,totally frustrating!
Lee
03 June 2020
Comment from ca.trustpilot.com
Still none the wiser! Having replied to Betway's private message I still haven't heard a reply why my account was locked / suspended. Although crediting my balance back to my bank this still leaves me £140 out of pocket . Its like playing a poker game with friends and buggering off after winning the first hand! After confirming I passed the checks the locking the account within 1/2hr doesn't sit well. I will continue to voice my opinion on Betway until I see the full deposit monies I made on opening the account.
Ange
03 June 2020
Comment from ca.trustpilot.com
Hi there , I’ve played Betway for a while and love the options , and the game options. I’ve won , but not sure how to receive my winnings and why no ones contacted me yet to understand how I will receive my winnings . Could someone reach out to me please ? Thank you Betway
Mark
27 June 2020
Comment from ca.trustpilot.com
The only one issue I have is the length of time it takes to withdraw your winnings..I made a withdrawal on the tuesday morning around 9am but by Thursday morning my winnings were still pending..got in touch with customer service via live chat and was told it can take up to 36 hours to clear...it had already been 48 lol...never argued so just left it..it did clear that day though..that's the only problem I have encountered but it seems like you have to jump through hoops just to get your winnings..I will not close my account but will place 99% of my bets with another bookmaker.
The only one issue I have is the length of time it takes to withdraw your winnings..I made a withdrawal on the tuesday morning around 9am but by Thursday morning my winnings were still pending..got in touch with customer service via live chat and was told it can take up to 36 hours to clear…it had already been 48 lol…never argued so just left it..it did clear that day though..that's the only problem I have encountered but it seems like you have to jump through hoops just to get your winnings..I will not close my account but will place 99% of my bets with another bookmaker.