Betway Review

I used to be a regular client of betway couple of years back and then I stopped as I switched to another online betting platform which I found better and had faster withdrawal. Recently with the whole lock down thing and a bit of time on hand I did a deposit with Betway opened a new account and had some winnings. ( The platform I was currently using was having technical difficulties to log in for clients from my region also betway in 2018 was very good and thus went back to them )

Suddenly while gaming my betway account was locked out, they made no contact with me prior to locking me out and happened in the course of my gaming session.I had to contact their customer service to find out what the reason was.

Apparently, my source of funds were pending from last time I used their platform ( 2018)and thus the account was locked out. Fair enough !

I have sent them all details required in fact more than they requested. This was on Wednesday morning.They have not bothered to get in touch with me and when their account manager replied ((after sending them few follow up emails) it was always one generic line “account is under review and operation team will get back to me ”

In fact I was the one who is always chasing them to give me a reply. The funny thing is when I made my first deposit and lost that my account was not locked out. It was only after I made the second deposit and was on some substantial winnings that they decided to Lock me out, and then do a review on my source of funds.

When I asked them why was I even allowed to deposit in the first place if my account in 2018 was pending source of wealth docs. Their answer was the new account had a new address and email ID thus the system did not pick it up. ( my name, dob, etc all the same )

In these times when they actually should be helping out their clients they are yet to get back to me and held on to all my funds. So please be careful before u use them as their customer service team is basically non existent. If you get into any service issue well then you are speaking with a brick wall.

Betway customer service will never contact you. You will need to make the effort and then leave it to their whims and fancies.

This is my personal view .

Good luck !!!

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I am extremely frustrated and upset with the type of service I have received from Betway. Below is the issue I have been facing and unfortunately, the customer support team have not been able to help me with an outcome to my issue.

I used to be a loyal customer a couple of years ago and really enjoyed Betway and it’s services. Back in 2019, I decided to take a break from gambling for a while. When I took a break, my VIP account manager of that time decided to review my account and the source of funds. Since I had taken a break and since there were no winnings during the time, I had not sent any documents over to him.

Coming to the current time, I opened a new account with Betway thinking that my previous account might have been closed. The email and my address were different on this account but my Name, Date of birth and Phone were the same as my previous one. I was allowed to deposit not once or twice but 6 times into this new account and I played and won a bit. I withdrew 3 separate times totalling to £1100. I withdrew this on 15th April 2020. Since then, they realised that they had to review my source of funds for my previous account. Firstly this is really unprofessional that I was allowed to deposit multiple times but when it came to withdraw my winnings, you decide to hold my account and conduct a review.

Further to this, I have sent all the documents requested to prove the source of funds to my previous account. I have been sending all documents within no time to your customer service dept. Till now I have sent my ID, bank statements, payslips, P60, personal information, etc and there is still no update from the operations team. I believe this is extremely slow from their end and I am being harassed to claim the money that I have rightfully won. It has been 8 days now and I get the same response from the team. I can also see that lots of other customers have been facing the same issue when I checked your reviews on Trustpilot.

I really expect that you should be helping customers in tough times like these and not harassing them the way it has been going.

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I filed a complaint with Betway, via Resolver on March 12th (Over 6 weeks ago). Upon filing the compliant, I received a generic response with the Betway Complaints procedure, which upon reading states a response will be provided within 5 working days.

After 6 working days I contacted Betway Customer Services via Twitter to query the status of my complaint, as I had yet to receive any type of response and was simply told ‘due to the nature of the complaint, it is still being investigated’. Surely 6 weeks is more than adequate?!?

I have STILL not received a single response/email/acknowledgment from the team working on my complaint. Each time I ask Customer service for an update I am told ‘the complaint is being investigated by the relevant team and they will update me after completion’. Therefore, I have no idea how long it will take, or if they are even looking at it.

For now I will not reveal the nature of the complaint, but will keep this forum updated on resolution as, when, and IF it occurs.

It seems ridiculous that Betway can repeatedly fob off customers, by refusing to make contact or acknowledge complaints even after 6 weeks! It certainly doesn’t inspire confidence to individuals who may need to file a compliant in the future to read how Betway do not even follow their own procedure.

Will keep this forum updated on progress.

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Laughable.

Been with them for about 7 months, lost lots of bets with them, liked to do the Super Boost they offered, lost about 6 in a row, then finally won 2, for a staggering total of about £33, and once I had withdrawn my account was restricted and I can now only use their casino, which I never have. They obviously just want poor souls to become addicted to their slots, not me. Closed my account, stay well clear!

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Been a member for a while now but I decided to try somewhere new it’s been pretty bad at casinos for me so lately, So i made my first deposit, second, third. I’ve decided to close it down, The platform and choice of deposits is easy enough, just dreadful gameplay from the start. In my opinion it’s an eye opener for me and also to me it seems casino’s are taking advantage of the stay at home rule.

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I have enjoyed my time playing at Betway, my experience has been having deposited £4700. The responsible gaming team locked my account and confirmed my level of spend was comfortable, they then re opened my account today around 10.40, I then played, and withdrew £3850 at around 11.36, yet to receive confirmation this has been issued to the bank, I then decided that having deposited £4700 and withdrawn £3850 making a loss of £850 to self exclude around an hour or so later, having played daily, with the covid19 isolation, which was actioned immediately between I am now just awaiting my withdrawal now I was advised it usually is same day that it would be issued to card dependent on workloads via chat, to receive Friday in my account. I have had confirmation they will pay my winnings, However it’s is in a que, which has been ongoing all day! I do hope it gets processed quickly, I have thanked Betway in an email for confirming I won’t be punished for doing the responsible thing ,excluding myself after making my withdrawal. I do hope to receive my withdrawal this week! I would highly recommend them I have not yet had a problem and hope to receive my £3850 this week. I will of course update my review to give my full review once withdrawal received.

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The worst betting company said they were giving me the money then they didn't highly recommend not to use them

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Deposit 410£
Cash out 1650 and they don’t pay me out
I will wait one more day and then I don’t have another option I will talk to my lawyer

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I’m having a nightmare of an experience with Betway. I have withdrawn a certain amount on the 15th of April and I am still waiting for them to process it. Apparently my account is being reviewed and I have already provided them with all the requested documents. This is the slowest response I have seen and it’s really surprising why they were allowing me to deposit and play if there was any issue. The problem only arises when I decide to withdraw and they need to payout. I am hoping that this will be resolved in the next 24 hours or I will surely take this ahead with the necessary complaint and procedures.

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I had created my betway account on 16th April and i sent my documents for verification even before they didnt asked then i was verifed my account same day after two days i had an winning of 21,400/- inr but they made an hold on it and asked me for address proof i instant sent them As address proof and later confirm via live chat that my address proof and id proof both verified but there is still hold and under review ? I dont know why it is still under review when everything verified just need to get payout and they are making false objection need time somthing but it is already more than 3 days but still not received any feedback. My betway id – dimple00711 .

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At first wen I joined betway it’s was fantastic but it really has gone down hill last few months fast ! terriible casino games not a big selection at all roulette is a compleat con just not happy 1 bit , not just that I dont want to even make a deposit again due to they might not pay out wen u win plenty ov people are reporting this and it’s not worth the risk say u win and then they decide not to pay just not worth the hassle so that’s it for me on betway imagine u win a nice amount and waiting for ur winnings and they do everything to stop paying u and don’t even pay u dont wanna go down that road betway Ur lose customer in the end plus wat there being no football Matches to bet on there losing money so hav to claw it back on slots CON

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I send more than 10 documents for verification but thereafter betway demand a new document. This is totally harassment to user. If you loss money your account activated. If you withdraw your winnings they're block your account.
My first withdraw successful but second withdraw not success and lock my account. Today i send 9 mail with demanded documents but no response from betway. I think betway scammer
I'd nadeem0003

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In fact, i spend and waste a lot of money in betway,But when i won 700 dollar and i wanted to withdraw for the first time,they told me to bring your proof of ownership of bank account which is really confidential things.I should admit that before playing i put my documents there for getting the verification and they verified my account BUT,They are playing with words for cheating on me which is really unfair…They are scam and fraud.!!!!!!It is really unfair when you are in quarantine and you have this trouble too!!!
There is god and will show you how cheater you are…
They are impolite and dishonest casino i have ever seen….Never trust them please.!!!

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I deposit inr 2500 in betway and win amount 46000. Than i make a withdrawal 20000 inr payment credited in my Skrill in 24 hours. But i withdraw all money 26006 inr from betway they're suspend my account for documentation. My account already activated. Betway cheating

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I have live proof with screen shot. Please guys don't use betway.com this is fraud gambling site. I won huge money in last week they are block my account without any reason. Betway cheater

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Very impressed with the speedy payout and no fuss…. I won £700 early hours of Tuesday morning and recited my money this morning (Thursday) had a few issues with them last year with my withdrawal, but this has certainly made up for it… I will be definitely using again thankyou.

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I registered and deposited £100's on several occasions and lost.
Deposited £100 and got up to £1600. Decided I wanted to withdraw, however account was locked due to verification which is fine (although they should really be verifying upon deposit.
Sent several bank statements, Passport pictures.. which were rejected for some unknown reason. Have been asked to send again. they've rejected it three times now. Then asked me for an ID card (which we don't have in the UK).
This is becoming increasingly frustrating as a new customer and proves to me they are a scam.
Will be escalating further to the resolution service if this isn't sorted quick.

Avoid.

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Hello,

few months ago i won 78£, to this day i still didnt get my money, my account is locked with my winnings!

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I dont recommended Betway

After I won 200 £, I wanted to withdraw my winnings, next day my account was locked and the money retracted from Operations Team. Till this day i havent seen my money 🙁

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I just created an account earlier today, gambled and won a small amount of money, which I wished to withdraw. As I tried to withdraw he money, I received an error message and my account was locked for some reason. Their customer service is very limited, they use Corona as an excuse for it. I really hope they're able to swiftly resolve this issue and cash me out.

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Dear Betway Team
Could you possibly sort – The session ID 554875238 out for me as Betway doesn't usually behave like they have just recently.

You have no email address now because of this Coronavirus thing and I don't want to air my complaint out on here – Betway chat have tried to help but there is not a lot they can do.

I noticed that you monitor this site so please help as it's been nearly a week now.

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Avoid Betway, they are not reputable. If you win probably too much, they will close your account or cancel the promotions out of nowhere.
I used to bet each day on betway. After the football leagues paused because of COVID-19 i stopped to bet, hopefully to continue when this pandemic will be gone.
After not placing a bet for 3 weeks or something recieved a e-mail from betway whichs said, that they exclute me from any promotion or freebets "after careful consideration". This is a joke. There are better companies to stay with and i will continue using them from now on. Just hope that they will cancel my account asap. So STAY AWAY from this platform.

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Not happy customer last deposits iv made iv not won a thing perfetic to be honest and every review iv made on here has been good 5 star reviews but not atmo It’s wrong . roulette is the most perfetic Thing ur ever go on if betway keeps this up il be self excluding big time take my money else where betway is falling into the same bracket as labrokes betvictor and betway and that’s not good At all , defiantly need to sort the casino out it’s a shambles Roulette At the moment is worse than labrokes betvictor and bet 365 and that says something big time trust me iv had my fair share ov online sites over the years sort it out betway all I’m self excluding and taking my money Elswhere u just don’t win a thing and it’s wrong for the loyal customers all u get is 10 free spins on some perfetic game and win guess Wat 6 p and that’s only 1s in a blue moon u get the free spins u get nothing else promotions are crap to be fair I’m starting to lose patience with these guys and iv left 5vstar reviews before but not atmo it’s not right

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Great app, fantastic customer service ! Use them constantly!

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I won several hundred pounds a few days ago – my first and soon to be only experience with Betway. I've tried to withdraw the winnings to the same account the bet came from. First they pretended I hadn't been verified. I pointed out that I got an email saying I had been verified when I signed up – that was how they took my bet in the first place. Then they said my proof of identity was wrong and my address wasn't correct. Total rubbish of course. So I am still in the process of sending multiple proofs of identity and address and each time they pretend it isn't good enough. I am fully expecting to have to take them to court in the end. Judging by own experience and about a hundred others I've just read online, these guys are crooks. How they have a license from the authorities escapes me. Avoid like the plague!

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I am disappointed they are not processing my withdrawals , i like how they accept deposits instantly but my withdrawal is not even showing in the transaction history also the website is slow.

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Rubbish more chance of winning the lottery then a decent win on their slots rubbish rubbish rubbish people please dont waste your hard earned cash

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“Betway virtually pathetic…. I just tried to put £10ew on kimberlite candy with betway and got restricted to 52p !!!!”

I saw this on a respected site. I wonder if Betway will deny it.

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Betway is fooling people. I have withdrawn 15000. But it showed processing 20days. Now it shows not transaction history in withdrawls. Please Don't use betway for betting. I have deposited 26000. They cleanly accept deposits but when withdrawl comes they fool us.

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No money, locked account
After a won of 200 £, i wanted to withdraw my winning, next day my account was locked and the money retracted from Operations Team, dont even write on live chat to help you, agents ´´cant´´ help you.

Dont bet with BETWAY.

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My slip # is Y962-D9NB-88GA-5BPQ
I had an account with Betway and was betting on the horse races. On April 2nd, 2020 @ 21:38 I bet two dollars to win on race 6 at Tamworth on the #9 horse Phantom Spark @ a $4134 to 1 odds. Betway accepted my bet and took the money out of my account. The horse won and was declared official. After it was official I noticed the money was still not in my account so I contacted Betway. There response was they would look into it. Then after an hour and a half they said they weren't gonna pay me after accepting my bet and would refund my two dollars.

Betway accepted all of my fifty loosing bets and the one bet I won they refused to pay me. I have been betting on the horse racing for over forty years and this is the first time I have been refused payment after a horse won and was declared official.

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Hi,

few months ago i won 78£, to this day i still didnt get my money, my account is locked.

I dont recommend betting with BETWAY !

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After a won of 200 £, i wanted to withdraw my winning, next day my account was locked and the money retracted from Operations Team, dont even write on live chat to help you, agents ´´cant´´ help you.

Dont bet with BETWAY.

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I got the problems with betway in ireland.Before, when I had deposited and when I had playing with betway, it has no problem, but when it was time to cashout 200 euro, than I had problem with access to login into my account.I did sent many letters in support team(on live chat), but they only covered mask Covid-19, they sad there is problem because on the world is Covid-19, but there is pulshed and umbilivible.

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My bet slip number CGG7-MA3X-5DU6-AP89 is unsettled since last 2 days . Trust me guys if you will win with betway they will hold your best into unsettled modes for 3-4 days after that also they won't pay out . And if your lossing your bet within a second they will report as lost. Even they have worst customer live chat they keep awaiting for 30 30 minutes at the end they are helpless . If you get angry on them they blackmail you by saying they will end your conversation lol 🤣🤣🤣….

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Well, third time i won. Minus what i deposit, so all together about 2k£, just need to wait 3-4 days until funds come

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I'd stear clear of the European Blackjack. Save your money.

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The bets which was already setelled yesterday is showing unsetelled again today…does any one has any idea about this ? i strongly beleive its a software problem from their website, but their customer care also not working..so what can be the solution ?

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Really poor website. I have been trying for two weeks to register on the italian platform but it continues to give me an error "to check my details with tessera sanitaria" while information are correct. Chat and phone assistance was totally unhelpful and lately just told me they can do nothing. Poor website and unhelpful assistance. If they want to settle the problem they can contact me here or write me at my email forzamilan8484 [at] gmail [dot] com

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For the slots and tables you can see the payout ratio in less than 10 turns, it's really annoying how easy it is to see the rhythm of the slots f#cking with you. For Sports, I'd go to bet on my favorite team, but couldn't most days because odds were waayy too low. like at 1.1.. And that's for Hockey! And sh#t, for Basketball the odds might as well have been in the negative when they only give 1.015 or some sh#t like that. With those odds you'd have to stake $100 just to get $1.5 WHAT IN THE ACTUAL 4FUCK IS THAT SH#T
Oh, and their help and support consists of multiple links that all lead back to the same page that essentially tells you to go f#ck yourself. I'm not joking, links labelled for different purposes lead back to that one page that tells you F#ck all.
So in short;
F#ck Betway, F#ck their slots, F#ck their tables, F#ck their sh@tty sports odds and F##CK their help and support.

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Plzzzz don’t play or bet in betway they ways of telling the lies will be like it’s true …i made a withdrawal and 1day they tell 1answer another day 1answer ……you can easy deposit money without any failure …but when u ask for withdrawal …they won’t process your money plzzzzzzz don’t bet …go to bet365 …..since 2months I stared bet365 pure classic

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There name should be scam way and the government needs to step in or maybe send them to court this company I call scam way are just pure scam and use every trick in the book to not pay winnings but you can deposit as much as you like without id this is getting boring if it bothers bet way so much why not ask Id before any deposit made I no why THEY DO THIS because they are making profits from this situation and some of this withdrawals are for 30 to 50 pounds Just stay away from a company like SCAMWAY

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Hello,

after a won of 200 £, i wanted to withdraw my winning, next day my account was locked and the money retracted from Operations Team, dont even write on live chat to help you, agents ´´cant´´ help you.

DO NOT BET WITH Betway!

Even during the time of coronavirus crisis, they are stealing money, very IMMORAL behaviour!

DO NOT BET WITH Betway!

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Hello,

dont bet with BETWAY !!! I just won over 200£, they sent my email in which that wanted to send addtional documents. Today my account is locked i dont know why and they stole my money!!!

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i can’t fault betway I gave 5 stars because iv been with them now for 6 months and I’m a very happy customer it was my birthday this week and they gave me a present free bet witch is a nice touch they haven’t got to but they did and it goes along way to do that , iv not had many withdrawals but wen I do its quick and efficient can’t fault these guys at all, best site iv ever used betway good odds good casino all round top notch, customer service always there on hand and ready to help would definitely advice to those looking for a good site to join betway

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Betway is a fraud company. My loss is 2lac INR but I am win 60000, then betway closed my account.all money laps

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Betway is a Fraudulent Organization please folks don't waste your herd earned money on this my brothers and sisters if you need a real legit way you can make money Hola me up. They have met their waterloo they don't know. They keep faking their names on live chat whereas it's same person chatting with you.
I applied for change of personal details with my valid International Passport, Bank Statement, and other legal stuffs but to no avail they keep lies at it's peak, I been calling them every day, chatting with them on their live chat but they keep lieing to me blah blah with fakish excuses. This Nigeria nothing works online. Whatever you do online that belongs to a Nigerian be careful. These people are fraudsters. I bet with my N10, 000 thank God I didn't listen to the voice that told me to bet with 150k initially I would have been on duped by now. Very incompetent Fraudulent folks-betway or whatever they call themselves!

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Only prefer to play e-sports matches to play on this site because bonuses and odds don’t make me satisfied for other events

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