Betway PLAYER REVIEWS(4615)
Thomas Forget-Trudel
28 January 2020
Comment from ca.trustpilot.com
This website LITERALLY stole money from me. I did a bet and I was suppose to win it. I betted +1.5 on Akatsuki which means they need to win at least 1 map in a bo3. They won 1 map and they entered the bet as "Lost" After that, I contacted the livechat and they were useless, telling me to contact the customer support by email. Update 6:48 PM East Time: I never received your "private message" First answer I get is: "We see it at -1.5 instead of +1.5 in our system, please let me check." Already a weird response. I did that right after and I was told to wait 24-48 hours to have a response. I finally get a response saying I lost the bet with the following explanation comparing my video game match to a soccer match: It was indeed a loss for this bet. Here is an example: So, a player has bet on the event of Liverpool vs Man Utd. The player bet on the handicap Man Utd +1. A +1 to Man Utd’s score would produce the same result as -1 to Liverpool’s score. For example, for this event say the score finished 1-1. The player has bet on +1 to Man Utd’s score, so the result for that player is: Liverpool 1-2 Man Utd so the player has won their bet. This is the same end result for the player as if Liverpool had -1 to their score so: Liverpool 0-1 Man Utd (player wins). The system is setup so it will show the home teams handicap so +1 to the away team will show in the system as -1 as this is the home teams handicap. I have screenshots of the bet as proof and sent it to them. They still answer the same thing and they won't help me.
This website LITERALLY stole money from me. I did a bet and I was suppose to win it. I betted +1.5 on Akatsuki which means they need to win at least 1 map in a bo3.
They won 1 map and they entered the bet as "Lost"
After that, I contacted the livechat and they were useless, telling me to contact the customer support by email.
Update 6:48 PM East Time: I never received your "private message"
First answer I get is: "We see it at -1.5 instead of +1.5 in our system, please let me check."
Already a weird response.
I did that right after and I was told to wait 24-48 hours to have a response.
I finally get a response saying I lost the bet with the following explanation comparing my video game match to a soccer match: It was indeed a loss for this bet.
Here is an example:
So, a player has bet on the event of Liverpool vs Man Utd. The player bet on the handicap Man Utd +1. A +1 to Man Utd’s score would produce the same result as -1 to Liverpool’s score. For example, for this event say the score finished 1-1. The player has bet on +1 to Man Utd’s score, so the result for that player is: Liverpool 1-2 Man Utd so the player has won their bet. This is the same end result for the player as if Liverpool had -1 to their score so: Liverpool 0-1 Man Utd (player wins).
The system is setup so it will show the home teams handicap so +1 to the away team will show in the system as -1 as this is the home teams handicap.
I have screenshots of the bet as proof and sent it to them.
They still answer the same thing and they won't help me.
Reply
Harold Walmsley
28 January 2020
Comment from ca.trustpilot.com
Ridiculous Company. Have stolen £352 from me. DO NOT USE unless you are happy to have your money taken from you.
Ridiculous Company. Have stolen £352 from me. DO NOT USE unless you are happy to have your money taken from you.
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GORDON SMITH
27 January 2020
Comment from ca.trustpilot.com
Good all round
Good all round
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Nick Hannaby
27 January 2020
Comment from ca.trustpilot.com
I have got to apologise to betway I have not had any problems with them they let you know when your withdraw is going into your bank they have the best odds on the football
I have got to apologise to betway I have not had any problems with them they let you know when your withdraw is going into your bank they have the best odds on the football
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Shantilata Biswas
27 January 2020
Comment from ca.trustpilot.com
Pending withdrawls of Rs.28000/-.Inspite of repeated reminders and daily emails no money credited to bank account since 12 of January.
Pending withdrawls of Rs.28000/-.Inspite of repeated reminders and daily emails no money credited to bank account since 12 of January.
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Danger37
26 January 2020
Comment from ca.trustpilot.com
Betway is Fraud and cheat.I playing with them more then 5 years.This january 16 I deposited 200eu from my account, tthey instantly cut 200 from my bank account and still its showing reserved money in my bank account. Again they cut 200eu on 21st january from my bank account without any reason. I go to the bank they said its betway issue, they shuld cancel reserved fund against my account. I contracted to many times with them through email and chat,they aren’t helping me,even replying me after asking so many documents from me.What should I do? I am thinking to case against them,please suggest me the procedures. How they can cut twice for a single deposit? It is cheating with custimers.
Betway is Fraud and cheat.I playing with them more then 5 years.This january 16 I deposited 200eu from my account, tthey instantly cut 200 from my bank account and still its showing reserved money in my bank account. Again they cut 200eu on 21st january from my bank account without any reason. I go to the bank they said its betway issue, they shuld cancel reserved fund against my account.
I contracted to many times with them through email and chat,they aren’t helping me,even replying me after asking so many documents from me.What should I do? I am thinking to case against them,please suggest me the procedures.
How they can cut twice for a single deposit? It is cheating with custimers.
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Abed osei boachie
25 January 2020
Comment from ca.trustpilot.com
It's becoming too lonh,pls I deposited 50cedis in d afternoon but still it's not reflecting in my account,I tried another 10 cedis n still it's has not come pls yy Check n refund it for me.
It's becoming too lonh,pls I deposited 50cedis in d afternoon but still it's not reflecting in my account,I tried another 10 cedis n still it's has not come pls yy
Check n refund it for me.
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Stephen Davies
25 January 2020
Comment from ca.trustpilot.com
can't understand why can't withdraw my money withdrew £3000 over 30 hours ago and still has not been processed been told different things from diffrent people when I ring up. have requested a host as I'm a high stake player moving from another site to Betway but was told they don't have anyone. is this a joke or are they for real oh customer service when you finally get through are really understanding polite and in a nutshell really good 10/10 but on the downside they all say something diffrent for the same problem. As for the site can't fault it and ive tried many and Betway are in top 3 just have this withdrawal problem and being told different things
can't understand why can't withdraw my money withdrew £3000 over 30 hours ago and still has not been processed been told different things from diffrent people when I ring up. have requested a host as I'm a high stake player moving from another site to Betway but was told they don't have anyone. is this a joke or are they for real oh customer service when you finally get through are really understanding polite and in a nutshell really good 10/10 but on the downside they all say something diffrent for the same problem. As for the site can't fault it and ive tried many and Betway are in top 3 just have this withdrawal problem and being told different things
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Sukhi Multani
25 January 2020
Comment from ca.trustpilot.com
I’ve been trying to get a hold of customer service for 2 days now. I withdrew an X amount of money from the account but did note state how long it would take for it to deposit to my bank account. How long will it take for it to directly deposit to my bank account? Is there anything I should be concerned about?
I’ve been trying to get a hold of customer service for 2 days now. I withdrew an X amount of money from the account but did note state how long it would take for it to deposit to my bank account.
How long will it take for it to directly deposit to my bank account?
Is there anything I should be concerned about?
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Ali
25 January 2020
Comment from ca.trustpilot.com
bad bad abd bnad
bad bad abd bnad
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Scott Boyle
23 January 2020
Comment from ca.trustpilot.com
The worst site for customer service. Now they have employed a “responsible” gambling team who don’t have a clue either. My account was closed as I was betting 🤣🤣 STAY CLEAR
The worst site for customer service.
Now they have employed a “responsible” gambling team who don’t have a clue either. My account was closed as I was betting 🤣🤣
STAY CLEAR
Reply
John Smith
22 January 2020
Comment from ca.trustpilot.com
they say betway is the best for esports.i think it's not. very slow withdraws, the odds are radoms low sh!t, very bad odds, you can find higher odds in pinnacle ,1xbet site, (and they have very fast withdraw time). they bonuses are just for bait purpose. the live betting is very bad, most of times is locked in, the live chat poor, very slow app. This site is been kepping alive by the huge adversments they do, bait and switch. go to 1xbet or pinnacle for esport betting.
they say betway is the best for esports.i think it's not. very slow withdraws, the odds are radoms low sh!t, very bad odds, you can find higher odds in pinnacle ,1xbet site, (and they have very fast withdraw time). they bonuses are just for bait purpose. the live betting is very bad, most of times is locked in, the live chat poor, very slow app. This site is been kepping alive by the huge adversments they do, bait and switch.
go to 1xbet or pinnacle for esport betting.
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Mick Wilkinson
21 January 2020
Comment from ca.trustpilot.com
Agree with a lot of negative reviews on here about Betway , worst Bookmaker we have ever used by far !!! My wife opened account no problem at all , deposited and got free bet , she won, and tried to withdraw 190.00 in total , this was declined and verification was needed , we sent all documents in and withdrawal was still declined , Betway have repaid her stakes but no winnings , disgrace of a firm and avoid at all costs
Agree with a lot of negative reviews on here about Betway , worst Bookmaker we have ever used by far !!! My wife opened account no problem at all , deposited and got free bet , she won, and tried to withdraw 190.00 in total , this was declined and verification was needed , we sent all documents in and withdrawal was still declined , Betway have repaid her stakes but no winnings , disgrace of a firm and avoid at all costs
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Ryan
21 January 2020
Comment from ca.trustpilot.com
I have deposited withdrawn many times using betway it's quick and easy one of the better bookies to use I put in 120 pound won a bit and just kept placing bets on horses for Cheltenham ante post market now my total staked on the festival with betway stands at 3400 but over the last couple of weeks have been asked to provide source of funds I wasn't to keen on the idea at first but provided them with the required information they then requested that I provide bank statements again not to keen on the idea but done it once again I've got a mate who owes me money who pays me back monthly there now asking me to provide his information which I can't see being fair and more to the point I'm not going to ask him his personal details reading a lot of reviews on betting companies online course there is always going to be good and bad ones but I have also read how betway are being sued because a man stole from the company he worked and deposited high amounts of money now maybe this is just betway protecting them self but I certainly wouldn't put anyone off using betway sometimes there's a bigger picture anyway will update once I get the response from my last e mail
I have deposited withdrawn many times using betway it's quick and easy one of the better bookies to use I put in 120 pound won a bit and just kept placing bets on horses for Cheltenham ante post market now my total staked on the festival with betway stands at 3400 but over the last couple of weeks have been asked to provide source of funds I wasn't to keen on the idea at first but provided them with the required information they then requested that I provide bank statements again not to keen on the idea but done it once again I've got a mate who owes me money who pays me back monthly there now asking me to provide his information which I can't see being fair and more to the point I'm not going to ask him his personal details reading a lot of reviews on betting companies online course there is always going to be good and bad ones but I have also read how betway are being sued because a man stole from the company he worked and deposited high amounts of money now maybe this is just betway protecting them self but I certainly wouldn't put anyone off using betway sometimes there's a bigger picture anyway will update once I get the response from my last e mail
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Sanjay
20 January 2020
Comment from ca.trustpilot.com
Betway is frud company I am 2yrs before open a account and later deposit and betting some time after without information closed my account and my 156NZD in not transferred is frud company so please not using this company bafabet/royal panda other site use my user id kkt2015
Betway is frud company I am 2yrs before open a account and later deposit and betting some time after without information closed my account and my 156NZD in not transferred is frud company so please not using this company bafabet/royal panda other site use my user id kkt2015
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Ironman
20 January 2020
Comment from ca.trustpilot.com
I have been in contact with this site 30x since December to today and support to get my money back € 340. unfortunately I am unable to do this. despite all documents sent to them for verification, my account appears to be blocked and my documents do not meet the requirements. I am proud that they are keeping people on the line in order to prevent ordinary money from being written off at all. if you create an accound within a few minutes and deposit money into the betway account, there is nothing to prevent you from first verifying your ID. No, only when you win and want to transfer your money back to your own account do you discover that this is impossible, you get into complicated legal disputes and every time I hear an excuse why you have no access to my account. These are just a bunch of criminals, and the gambling committee must intervene and take a license from these people and make it compulsory to give money. My advice is to stay away from this site. ik heb sinds december tot vandaag 30x contact gezocht met deze site en support om mijn geld €340 terug te krijgen. helaas lukt mij niet om dit te doen. ondanks alle documenten ter verificatie verzonden naar ze blijkt mijn accound geblokkeerd te zijn en dat mijn documenten niet voldoen aan de eisen. ik feloof dat zij mensen aan de lijn houden om te voorkomen überhaupt gewonen geld af te schrijven. als je binnen enkele minuten een accound aanmaakt en geld stort op de rekening van betway staat niets in de weg ook niet vooraf eerst je id te verifiëren. Nee pas wanneer je wint en je geld wilt terug storten op je eigen rekening kom je achter dat dit onmogelijk is, je raakt in ingewikkelde juridische strijd en elke keer geven zij een smoes waarom je geen toe gang hebt in mijn account. Dit zijn gewoon een stelletje criminelen en kansspelcommissie moet ingrijpen en licentie van deze mensen afnemen en verplichten om geld ferug te geven. Mijn advies blijf ziver mogelijk bij deze site weg.
I have been in contact with this site 30x since December to today and support to get my money back € 340. unfortunately I am unable to do this. despite all documents sent to them for verification, my account appears to be blocked and my documents do not meet the requirements. I am proud that they are keeping people on the line in order to prevent ordinary money from being written off at all. if you create an accound within a few minutes and deposit money into the betway account, there is nothing to prevent you from first verifying your ID. No, only when you win and want to transfer your money back to your own account do you discover that this is impossible, you get into complicated legal disputes and every time I hear an excuse why you have no access to my account. These are just a bunch of criminals, and the gambling committee must intervene and take a license from these people and make it compulsory to give money.
My advice is to stay away from this site.
ik heb sinds december tot vandaag 30x contact gezocht met deze site en support om mijn geld €340 terug te krijgen. helaas lukt mij niet om dit te doen. ondanks alle documenten ter verificatie verzonden naar ze blijkt mijn accound geblokkeerd te zijn en dat mijn documenten niet voldoen aan de eisen. ik feloof dat zij mensen aan de lijn houden om te voorkomen überhaupt gewonen geld af te schrijven. als je binnen enkele minuten een accound aanmaakt en geld stort op de rekening van betway staat niets in de weg ook niet vooraf eerst je id te verifiëren. Nee pas wanneer je wint en je geld wilt terug storten op je eigen rekening kom je achter dat dit onmogelijk is, je raakt in ingewikkelde juridische strijd en elke keer geven zij een smoes waarom je geen toe gang hebt in mijn account. Dit zijn gewoon een stelletje criminelen en kansspelcommissie moet ingrijpen en licentie van deze mensen afnemen en verplichten om geld ferug te geven.
Mijn advies blijf ziver mogelijk bij deze site weg.
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Andrew Murphy
19 January 2020
Comment from ca.trustpilot.com
Appalling site, closed without notice because I made 400 quid profit in a few months. Very distressing at the time, thought had been hacked but they made a decision without notifying me this. Losers welcome. Apparently they monitor reviews of this site. Shame cant screen grab but jist of reply states, a decision was taken by senior management to lock my account and it wont be overturned. As I said, losers welcome. In fact is it possible to have no stars, it doesn't even deserve that.
Appalling site, closed without notice because I made 400 quid profit in a few months. Very distressing at the time, thought had been hacked but they made a decision without notifying me this. Losers welcome.
Apparently they monitor reviews of this site. Shame cant screen grab but jist of reply states, a decision was taken by senior management to lock my account and it wont be overturned.
As I said, losers welcome. In fact is it possible to have no stars, it doesn't even deserve that.
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John
18 January 2020
Comment from ca.trustpilot.com
I think Betway are very fair and offer great promotions but their mobile app is a real let down for me. Simple things like a quick passcode log in like bet365 and betfair do would mean so much especially when wanting to place a bet quickly on the move.
I think Betway are very fair and offer great promotions but their mobile app is a real let down for me. Simple things like a quick passcode log in like bet365 and betfair do would mean so much especially when wanting to place a bet quickly on the move.
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Dom
18 January 2020
Comment from ca.trustpilot.com
Initially gave 1 star but they sorted the problem. Thanks guys.
Initially gave 1 star but they sorted the problem. Thanks guys.
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Juan Reig
17 January 2020
Comment from ca.trustpilot.com
I have wasted 40 min of my time claiming money for a bet that I won and they automatically gave it as Lost!! I think it is not acceptable these type of mistakes for a big betting company. After wasting 40 min speaking to the support team they reimbursed me the money. You wonder if I never claimed my money... Scary...
I have wasted 40 min of my time claiming money for a bet that I won and they automatically gave it as Lost!! I think it is not acceptable these type of mistakes for a big betting company.
After wasting 40 min speaking to the support team they reimbursed me the money. You wonder if I never claimed my money… Scary…
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Lee B
17 January 2020
Comment from ca.trustpilot.com
Years ago, I got an email saying for no reason at all, I had been banned from getting any promotions, bonuses or free bets. Recently I rejoined in the hope they had bothered to change. They haven't. I didn't join for the odds, they are some of the lowest on the market. Seriously look it up. I didn't join to give them my money, I joined purely for the promotions. They clearly got annoyed at the fact I kept winning. I'm not exactly a big gambler either. The last three weeks I haven't hit their £25 free bet limit and this clearly annoyed them. Whoever is behind betways customer retention programme seems to not know a thing about, well, anything. Their loss, I might not bet much with them but that's yet more money they won't be getting. Good riddance.
Years ago, I got an email saying for no reason at all, I had been banned from getting any promotions, bonuses or free bets. Recently I rejoined in the hope they had bothered to change. They haven't.
I didn't join for the odds, they are some of the lowest on the market. Seriously look it up. I didn't join to give them my money, I joined purely for the promotions. They clearly got annoyed at the fact I kept winning. I'm not exactly a big gambler either. The last three weeks I haven't hit their £25 free bet limit and this clearly annoyed them. Whoever is behind betways customer retention programme seems to not know a thing about, well, anything.
Their loss, I might not bet much with them but that's yet more money they won't be getting. Good riddance.
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eric leaff
17 January 2020
Comment from ca.trustpilot.com
Been betting with betway for about 1 year no probs but just had a email sending I would no longer receive free bets or any promos and no best odds on my future bets after a review of my account. Very strange decision
Been betting with betway for about 1 year no probs but just had a email sending I would no longer receive free bets or any promos and no best odds on my future bets after a review of my account. Very strange decision
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Matovu Alex
17 January 2020
Comment from ca.trustpilot.com
My virtuals are not active
My virtuals are not active
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Ksenija Sergejeva
15 January 2020
Comment from ca.trustpilot.com
hello, I want to share the experience of the beta in betway, I do not recommend this company, since I won the amount of money a year and a half ago and did not receive it that way, when they call the company they say that waiting for the money will be 5 years. The company just save the time not paying for me my win .
hello, I want to share the experience of the beta in betway, I do not recommend this company, since I won the amount of money a year and a half ago and did not receive it that way, when they call the company they say that waiting for the money will be 5 years. The company just save the time not paying for me my win .
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Anon Mous
13 January 2020
Comment from ca.trustpilot.com
Used Betway for the first time and I deposited some money to take advantage of the free bet offer but it never came :-( I then did win a couple of bets and I decided to withdraw my money. I requested this on 31st December and then a few days later they requested proof of ID and proof of address which apparently needs to be a utility bill or a regular monthly payment type bill. After several conversations and a bit of back and forth with documents, I received my money into my bank account. Pros 1. Good interface 2. Online chat is quick and easy Cons 1. Didn’t receive free bet as advertised unfortunately 2. Complicated and long winded registration process - this is after you have deposited with them that is (it takes no time at all to give them money) Summary:- They were really slow at paying out - 2 weeks for me (but maybe they are ok if you provide documentation instantly but it is confusing to be fair and just annoying), so with so much choice available for online betting there is definitely easier and more straight forward options out there.
Used Betway for the first time and I deposited some money to take advantage of the free bet offer but it never came 🙁 I then did win a couple of bets and I decided to withdraw my money. I requested this on 31st December and then a few days later they requested proof of ID and proof of address which apparently needs to be a utility bill or a regular monthly payment type bill. After several conversations and a bit of back and forth with documents, I received my money into my bank account.
Pros
1. Good interface
2. Online chat is quick and easy
Cons
1. Didn’t receive free bet as advertised unfortunately
2. Complicated and long winded registration process – this is after you have deposited with them that is (it takes no time at all to give them money)
Summary:-
They were really slow at paying out – 2 weeks for me (but maybe they are ok if you provide documentation instantly but it is confusing to be fair and just annoying), so with so much choice available for online betting there is definitely easier and more straight forward options out there.
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Tim Turner
12 January 2020
Comment from ca.trustpilot.com
Betway accepted a bet at half time that couldn’t win as the player was subbed off and took my money. When I complained through chat they blocked my account. Avoid them at all cost
Betway accepted a bet at half time that couldn’t win as the player was subbed off and took my money. When I complained through chat they blocked my account. Avoid them at all cost
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David Brogden
12 January 2020
Comment from ca.trustpilot.com
Betway like most companies now don’t want you raising complaints with them. I’ve tried 4 different numbers the site deliberately takes you anywhere but to a point you can speak to them. What a con! No free bets given as promised , greed pure and simple.
Betway like most companies now don’t want you raising complaints with them. I’ve tried 4 different numbers the site deliberately takes you anywhere but to a point you can speak to them. What a con!
No free bets given as promised , greed pure and simple.
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shirley maluleke
12 January 2020
Comment from ca.trustpilot.com
Hi everytime i bet on which team wins the rest of the match .i end up losing even whn my team won why is it like that i dnt understand i lose my money here even whn i won
Hi everytime i bet on which team wins the rest of the match .i end up losing even whn my team won why is it like that i dnt understand i lose my money here even whn i won
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Kabelo Peter
11 January 2020
Comment from ca.trustpilot.com
I never received my free bets on my 0678732349 number as promised
I never received my free bets on my 0678732349 number as promised
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Mohamed H Bashir
11 January 2020
Comment from ca.trustpilot.com
WARNING! If anyone is reading this review please listen to the warnings and all the other one star reviews. Their ratings are false and customers were offered money to make false reviews. Take your money to a trusted bookie like Bet365, William Hill or Bodog. I made my biggest withdrawal of around 2000 dollars, after previously verifying my account and withdrawing smaller amount before without issue. Since December 21st i have not been payed and they are having issues with their "Processor" or "Investigating". I have not been given any timeline as to when i will receive my funds after proving i have not received the withdrawal. A 3 week turnaround time for a withdrawal is absolutely unacceptable. Betway is happy to take your deposit and are frugal when its time to pay a winner. Be warned new customers. STAY AWAY!! A generic copy and pasted company response with no empathy or solution will follow review.
WARNING! If anyone is reading this review please listen to the warnings and all the other one star reviews. Their ratings are false and customers were offered money to make false reviews. Take your money to a trusted bookie like Bet365, William Hill or Bodog. I made my biggest withdrawal of around 2000 dollars, after previously verifying my account and withdrawing smaller amount before without issue. Since December 21st i have not been payed and they are having issues with their "Processor" or "Investigating". I have not been given any timeline as to when i will receive my funds after proving i have not received the withdrawal. A 3 week turnaround time for a withdrawal is absolutely unacceptable. Betway is happy to take your deposit and are frugal when its time to pay a winner. Be warned new customers. STAY AWAY!! A generic copy and pasted company response with no empathy or solution will follow review.
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John Bradshaw
10 January 2020
Comment from ca.trustpilot.com
Absolutely worst casino I ever played I got the jackpot on a slot game Masks of fire, the game allows you to stop at random or let the slots run, I let it run and 7 makes came in then the other two giving me a win of £800 then it jumped and left me with 7 a £60 win, I spent £700 in a week just to see if the jackpot comes up, yes it did and must be fixed to move on, completely corrupt, I contacted betway about this to basicly deaf ears, I have reported my whole findings to the gambling commission, and under no circumstances would I recommend betway casino to anyone, avoid at all costs guys, completely corrupt and a con. Oh and now they are sending me a private message to where betway as I haven't received anything, have contacted your chat continuously and same answer sorry for the bad experience. That dosent get me the winnings I am intitled to, your casino is a con and a plight on society, I will also be seeking legal advice and still o contact
Absolutely worst casino I ever played I got the jackpot on a slot game Masks of fire, the game allows you to stop at random or let the slots run, I let it run and 7 makes came in then the other two giving me a win of £800 then it jumped and left me with 7 a £60 win, I spent £700 in a week just to see if the jackpot comes up, yes it did and must be fixed to move on, completely corrupt, I contacted betway about this to basicly deaf ears, I have reported my whole findings to the gambling commission, and under no circumstances would I recommend betway casino to anyone, avoid at all costs guys, completely corrupt and a con.
Oh and now they are sending me a private message to where betway as I haven't received anything, have contacted your chat continuously and same answer sorry for the bad experience.
That dosent get me the winnings I am intitled to, your casino is a con and a plight on society, I will also be seeking legal advice and still o contact
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John
08 January 2020
Comment from ca.trustpilot.com
Betway are without doubt one of the worse bookies to open an account with. You will find yourself very quickly restricted (no Best Odds Guaranteed, Free Bets etc) after a few bets win or lose. The same thing happened with a colleague from work and a friend. AVOID!, AVOID! AVOID!
Betway are without doubt one of the worse bookies to open an account with. You will find yourself very quickly restricted (no Best Odds Guaranteed, Free Bets etc) after a few bets win or lose. The same thing happened with a colleague from work and a friend.
AVOID!, AVOID! AVOID!
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Nick Hannaby
08 January 2020
Comment from ca.trustpilot.com
In the last week they have taken £40.00 and £50.00 out of my BANK account I am having problems with them putting the money back into my BANK account today I put £50.00 on a horse and they took out £100.00 you can't get in touch with them over the phone they are a very bad bookies
In the last week they have taken £40.00 and £50.00 out of my BANK account I am having problems with them putting the money back into my BANK account today I put £50.00 on a horse and they took out £100.00 you can't get in touch with them over the phone they are a very bad bookies
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King
08 January 2020
Comment from ca.trustpilot.com
I have no number or chat on there site to close the account site is a scam and it’s plan to see you play roulette and number jump out the number they am to land on I have had 28 numbers on the board and still lost up to 6 times in a row and more the only good site to this site is it’s free bet and that’s rigged because it never add the amount on to your free bet so you never get it it also unlike other site has to be a multiple of so many team to actually get it when on other site it’s just a certain amount of money games am a scam this site is terrible been with them ages and they haven’t ever once phoned me up offering a free bet my other sites have offered me a 25 pound free bet loyalty bonus this is by far the worst site for betting on
I have no number or chat on there site to close the account site is a scam and it’s plan to see you play roulette and number jump out the number they am to land on I have had 28 numbers on the board and still lost up to 6 times in a row and more the only good site to this site is it’s free bet and that’s rigged because it never add the amount on to your free bet so you never get it it also unlike other site has to be a multiple of so many team to actually get it when on other site it’s just a certain amount of money games am a scam this site is terrible been with them ages and they haven’t ever once phoned me up offering a free bet my other sites have offered me a 25 pound free bet loyalty bonus this is by far the worst site for betting on
Reply
Babose Mololwane
07 January 2020
Comment from ca.trustpilot.com
Betway service is bad and they lock my access to my account after I won some bets and withdraw the profits from the bets. They began by requesting documents to verify my address once I sent them the keep on asking for the same information, eventually they locked my account and stopped responding my emails. I woyllll
Betway service is bad and they lock my access to my account after I won some bets and withdraw the profits from the bets. They began by requesting documents to verify my address once I sent them the keep on asking for the same information, eventually they locked my account and stopped responding my emails. I woyllll
Reply
Simon
07 January 2020
Comment from ca.trustpilot.com
I had an email yesterday from Betway saying my account had been reviewed and I was being excluded from all sports promotions and free bets etc. They will not give me a reason why they have done this and just replied back to my email saying they reserve the right to withdraw promotional offers at anytime. If you don't want customers to take advantage of promotions and free bets Betway then why offer them in the first place? My account is now closed and I'll be sticking with Sky Bet and Ladbrokes in the future.
I had an email yesterday from Betway saying my account had been reviewed and I was being excluded from all sports promotions and free bets etc. They will not give me a reason why they have done this and just replied back to my email saying they reserve the right to withdraw promotional offers at anytime. If you don't want customers to take advantage of promotions and free bets Betway then why offer them in the first place?
My account is now closed and I'll be sticking with Sky Bet and Ladbrokes in the future.
Reply
Bigun
06 January 2020
Comment from ca.trustpilot.com
Just wanted to share my experience with Betway after joining 1 mon4h ago. I have found Betway very easy to bet with over the First month. Been lucky to have waged £5000 and made £2000 profit. 9sports bet only). My reason for this review is to complement Betway for their speed of withdrawal without the need for doubling up on paperwork requests. Payout within 24 hours / breath of fresh air. Also competive odds on all events. EBay to recommend.
Just wanted to share my experience with Betway after joining 1 mon4h ago. I have found Betway very easy to bet with over the First month.
Been lucky to have waged £5000 and made £2000 profit. 9sports bet only).
My reason for this review is to complement Betway for their speed of withdrawal without the need for doubling up on paperwork requests.
Payout within 24 hours / breath of fresh air.
Also competive odds on all events.
EBay to recommend.
Reply
Greg Kelly
06 January 2020
Comment from ca.trustpilot.com
Poor customer service and poor promotions
Poor customer service and poor promotions
Reply
Stace Norrit
05 January 2020
Comment from ca.trustpilot.com
Listen people do not use bet way it's a scam bookie who let you deposit as much as you like but will never pay out and then start saying the money safe when u make a deposit but we have to be 100 percent sure on a withdrawal listen just a scam using every trick in the book to not pay if they feel so strongly about this why not ask identification before your first deposit SCAMWAY$
Listen people do not use bet way it's a scam bookie who let you deposit as much as you like but will never pay out and then start saying the money safe when u make a deposit but we have to be 100 percent sure on a withdrawal listen just a scam using every trick in the book to not pay if they feel so strongly about this why not ask identification before your first deposit SCAMWAY$
Reply
jami
04 January 2020
Comment from ca.trustpilot.com
Signed up but there was no indication whether I need to verify myself. So looked for their email address, and sent the verification documents. After a day received an email saying the documents have been transferred to the operations team. They will take care of it. "Fair enough". The next day received another email saying the proof of address is 3 months and 2 days old. It should not be more than 3 months old. So I must send something new. Since I receive my electricity bills every 3.5 months so had to send the broadband bill this time which was one month old. That's it. No email, no communications after that. Come on, it's a simple verification. Where most of the bookies do verification electronically within seconds or even within a couple of hours after sending the docs, and there we come with betway. It seems they are too busy to do the job. Never again with them.
Signed up but there was no indication whether I need to verify myself. So looked for their email address, and sent the verification documents. After a day received an email saying the documents have been transferred to the operations team. They will take care of it. "Fair enough". The next day received another email saying the proof of address is 3 months and 2 days old. It should not be more than 3 months old. So I must send something new.
Since I receive my electricity bills every 3.5 months so had to send the broadband bill this time which was one month old. That's it. No email, no communications after that.
Come on, it's a simple verification. Where most of the bookies do verification electronically within seconds or even within a couple of hours after sending the docs, and there we come with betway. It seems they are too busy to do the job. Never again with them.
Reply
Jamie White
04 January 2020
Comment from ca.trustpilot.com
Would be zero, but Trustpilot won’t allow it: Here are some facts: 1: Betway in the UK take a minimum of 72 hours to pay out because of “UK regulations - This was confirmed in their response to me as below “ Your withdrawal will only be sent to our processing department after the pending withdrawal period has elapsed. The pending withdrawal period, of up to 72 hours, may vary at weekends.” So any review on here saying they have been paid “in a few hours” is false. I have taken my complaint further and they have failed to meet their own imposed timescales twice already. Term 10.2 of their complaints procedure states “ Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.” I received no response within 10 days so they failed. When they finally decided to respond they sent me a further complaints procedure that gave me a chance to escalate this. It states the following - “ Stage 2 – Dispute Procedure Upon Your request to escalate the complaint as a dispute, the matter will be referred to the Compliance Team. Once referred, the Compliance Team will: 1. acknowledge the referral of Your dispute within 24 hours; 2. obtain a full and detailed report from the Customer Care Team; 3. conduct an investigation (independent to the one conducted by the Customer Care Team); 4. create a log and maintain detailed records of all aspects of Your dispute, including the determination; and 5. inform You of a determination within 10 working days. An official response and determination from the Compliance Team represents the final stage of Betway’s internal Complaints and Disputes procedure. If, upon receipt of the determination by the Compliance Team, you continue to disagree with the decision made, you now have the option to escalate Your dispute to an independent adjudicator (ADR) for final ruling. You may refer a dispute to IBAS, eCOGRA or the MGA. Disputes must be referred within the time scales stipulated in the respective ADRs terms and conditions.” I asked for this to be escalated to their disputes manager over 30 hours ago and still I have no acknowledgement. They are clearly flouting their own procedures, yet alone those of their regulators. Seriously, you’d be better off throwing your cash in a bin, as this bunch of clowns will steal, cheat and do anything that means you get screwed over. Give them a miss, seriously don’t do it!!!!!!
Would be zero, but Trustpilot won’t allow it:
Here are some facts:
1: Betway in the UK take a minimum of 72 hours to pay out because of “UK regulations –
This was confirmed in their response to me as below
“ Your withdrawal will only be sent to our processing department after the pending withdrawal period has elapsed. The pending withdrawal period, of up to 72 hours, may vary at weekends.”
So any review on here saying they have been paid “in a few hours” is false.
I have taken my complaint further and they have failed to meet their own imposed timescales twice already.
Term 10.2 of their complaints procedure states
“ Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.”
I received no response within 10 days so they failed.
When they finally decided to respond they sent me a further complaints procedure that gave me a chance to escalate this. It states the following –
“ Stage 2 – Dispute Procedure
Upon Your request to escalate the complaint as a dispute, the matter will be referred to the Compliance Team.
Once referred, the Compliance Team will:
1. acknowledge the referral of Your dispute within 24 hours;
2. obtain a full and detailed report from the Customer Care Team;
3. conduct an investigation (independent to the one conducted by the Customer Care Team);
4. create a log and maintain detailed records of all aspects of Your dispute, including the
determination; and
5. inform You of a determination within 10 working days.
An official response and determination from the Compliance Team represents the final stage of Betway’s internal Complaints and Disputes procedure.
If, upon receipt of the determination by the Compliance Team, you continue to disagree with the decision made, you now have the option to escalate Your dispute to an independent adjudicator (ADR) for final ruling. You may refer a dispute to IBAS, eCOGRA or the MGA. Disputes must be referred within the time scales stipulated in the respective ADRs terms and conditions.”
I asked for this to be escalated to their disputes manager over 30 hours ago and still I have no acknowledgement.
They are clearly flouting their own procedures, yet alone those of their regulators.
Seriously, you’d be better off throwing your cash in a bin, as this bunch of clowns will steal, cheat and do anything that means you get screwed over. Give them a miss, seriously don’t do it!!!!!!
Reply
Riley Kane
03 January 2020
Comment from ca.trustpilot.com
Little annoyed with the withdrawing system cus I live in Canada I can’t just withdraw back to my visa I have to do an e check and most likely wait like 10 days , I just hope I actually receive my money unlike some other reviews
Little annoyed with the withdrawing system cus I live in Canada I can’t just withdraw back to my visa I have to do an e check and most likely wait like 10 days , I just hope I actually receive my money unlike some other reviews
Reply
SammyF
03 January 2020
Comment from ca.trustpilot.com
I once gave this site 5 stars for customer service and still hold to that, but their 'chat' is a different matter. They are ill informed and can't speak the Queens English. The bloke I spoke to all he did was cut and paste ready made answers to presumed questions. The slots for some reason when you win free spins it logs you out and when you log back in the spins are not there. This has happened to me before on '9 Masks of Fire' now it was on 'Book of Atem' and one other 'Lara Croft' Don't touch the Casino slots I don't believe for one minute that Betway casino are ripping us off but there is a serious fault with the slots and beware of Betway chat, it's instant, but they are as useful and as helpful as a chocolate teapot.
I once gave this site 5 stars for customer service and still hold to that, but their 'chat' is a different matter. They are ill informed and can't speak the Queens English. The bloke I spoke to all he did was cut and paste ready made answers to presumed questions.
The slots for some reason when you win free spins it logs you out and when you log back in the spins are not there. This has happened to me before on '9 Masks of Fire' now it was on 'Book of Atem' and one other 'Lara Croft'
Don't touch the Casino slots I don't believe for one minute that Betway casino are ripping us off but there is a serious fault with the slots and beware of Betway chat, it's instant, but they are as useful and as helpful as a chocolate teapot.
Reply
Len Goh
03 January 2020
Comment from ca.trustpilot.com
Any prospective user. DON'T! Their withdrawal is an almighty Everest peak. Bet with them at your PERIL! Experience is valuable and never wrong with this outfit. Disgruntled (former) user.
Any prospective user.
DON'T! Their withdrawal is an almighty Everest peak. Bet with them at your PERIL!
Experience is valuable and never wrong with this outfit.
Disgruntled (former) user.
Reply
Stephen Davies
28 January 2020
Comment from ca.trustpilot.com
you may have read my other review and updates just when I thought everything was good after a phone call from Richard well it seems like its amateur night at the palladium!!!.. I'm keep getting emails from a Betway STALKER in customer services who goes by the name ROZARIO. who keeps asking for my passport as photo ID I keep ringing up and telling them ive already sent my paper work through and its all been excepted but low and be hold I get a email at 4am saying send me your passport but it must be in date so I then ring up and spend half hour on the phone telling them what this STALKER is doing and they have confirmed that my photo ID and proof of address has been excepted and I will get no more emails.one hour later the STALKER ROZARIO is back demanding that I send her my passport what is going on is she running a fake passport racket, no seriously this women should not be in costumer services I now have no faith in this site and am worried about my personal information ive sent. I am a high stake player that was looking to change my Bookmaker now I think its safer to stay with LADBROKES. Really Richard this STALKER needs to be kept away from any contact with your customers.UPDATE UPDATE Ok had a call from Richard at Betway who was very understanding and apologised yes that's right APOLOGISED not many bookies do that.so ive been assured the STALKER :) will no longer be contacting me for info that does not concern him and my account. And to be fair to Richard I do believe him.But saying that he did say my withdrawal would be in my account today if your reading this Richard it never came so lets see tomorrow given 3 stars holding back two for my withdrawal and Stalker not emailing before the weekend.WATCH THIS SPACE.
you may have read my other review and updates just when I thought everything was good after a phone call from Richard well it seems like its amateur night at the palladium!!!.. I'm keep getting emails from a Betway STALKER in customer services who goes by the name ROZARIO. who keeps asking for my passport as photo ID I keep ringing up and telling them ive already sent my paper work through and its all been excepted but low and be hold I get a email at 4am saying send me your passport but it must be in date so I then ring up and spend half hour on the phone telling them what this STALKER is doing and they have confirmed that my photo ID and proof of address has been excepted and I will get no more emails.one hour later the STALKER ROZARIO is back demanding that I send her my passport what is going on is she running a fake passport racket, no seriously this women should not be in costumer services I now have no faith in this site and am worried about my personal information ive sent. I am a high stake player that was looking to change my Bookmaker now I think its safer to stay with LADBROKES. Really Richard this STALKER needs to be kept away from any contact with your customers.UPDATE UPDATE Ok had a call from Richard at Betway who was very understanding and apologised yes that's right APOLOGISED not many bookies do that.so ive been assured the STALKER 🙂 will no longer be contacting me for info that does not concern him and my account. And to be fair to Richard I do believe him.But saying that he did say my withdrawal would be in my account today if your reading this Richard it never came so lets see tomorrow given 3 stars holding back two for my withdrawal and Stalker not emailing before the weekend.WATCH THIS SPACE.