Betway Review

Opened an account on Xmas day.

Had 2 bets, one loser and one winner, for £68

Tried to draw the money out, was asked for verification, despite having already verified the account on December 25th

I resent the verification documents, was told it would be done in 24 hours. 2 days later got an e-mail saying the account has been closed for "safety and security. I have no idea what that means?

I have sent e-mails to them about the money but they appear to be ignoring me

I am assuming they cannot steal the money from people but I am not certain they will not try. Absolute scandalous behaviour and I am not sure if it is actually legal

If you are thinking of opening an account with these people. Don't!!!

In my opinion very untrustworthy and dishonest.

Do not be swayed by any other posts on here, I would strongly suggest that you have nothing to do with this company. If you really have to just make sure you do not back a winner though.

Numerous damning reviews all over the Internet about this company.

Joan

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The worst ever! I was constantly logged out and lost my money! The stupid customer service asked for screenshots! They are a bunch of stupid criminals who are there to steal your money!

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I have to be honest I was terrified at first when I read all the poor reviews regarding withdrawals going wrong etc etc I withdrew a large amount on Saturday and instantly got myself panicked reading reviews thinking omg! But I remained patient & after 96 hours my request was processed and completed, I was then paid within 24 hours – really pleased with my experience, it goes to show you shouldn’t always believe what you read – I hope this puts anyone’s mind at rest regarding Betway – Thanks

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The worst betting site out there.
Happy to take your money but make it almost impossible to withdraw when you win.
BEWARE AVOID THIS SITE NO CUSTOMER SUPPORT everything is designed to delay and stop you from withdrawing funds in the hope that the delay will make you reverse withdrawal and gamble your winnings away.
WORST OF ALL BETTING SITES AVOID THESE C^%%*S
My feeling after my dealings so far is that they are -SCUMMY DISHONEST UNDERHANDED

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Awful customer service always trying to take away your free bets or go behind your back and not credit winners until you ask infinite times avoid at all costs if you want to keep your money!
Im not sure how to reply to private message

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I bet on football, my bet was over Total 2. but in the end they changed the team places and my bet was calculated return

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Withdrawl issues, says i lost a parlay in which i all teams actually won, refused to give payouts. Use bodog or bet365. Would not trust betway with even a penny of my money

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I bet multiple teams and everything lost. I decided to check the results from google score and I was surprised that 70 percent of my bet won but it showed lost instead of won. I contact them they keep on telling me that my bet lost even i sent them a proof of score, date and time that my bet won.dont be lazy to check the result. Dont trust them…

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Utter usless. Say they will credit you with free bets and then say your restricted. They only have a good trust pilot review as they said everyone would get £5 free if they wrote one. So bad.

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How is it that I won but the actual return is nothing???

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RIP off. They accepted 2 bets and then voided them, refusing to pay out. Do yourselves a favour and go elsewhere

Very poor to see an automated response to negative reviews, must be bad when they have that set up.

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These negative reviews about Betway has me very confused.

I've been on this site for a quite a while now and I find that the customer service is second to none and also I keep finding bonus money to play with in my account nearly every other day. All I have to do is opt in to certain offers

If you want a really bad experience or just like complaining, try the Leovegas site, that site will take your money and run

If you want to go on Leovegas chat take a ticket and i'll bet you'll be at least number 15 in the queue, with Betway the chat is instant and the customer service brilliant, they even have a sense of humour which is rare these days.

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all my friends use it and it's works good <3

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NEVER WITHDRAWAL!!!!! NEVER!!!
Wait about a month and then close my account?????? Really? They can't pay me 54GBP.
SCAM SITE! NEVER RECOMMENDED TO USE!
My login – kat66illi

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Avoid Betway at all costs. They try every trick possible to avoid paying you.

There are many good bookmakers out there – Betfair, Skybet, William Hill. Go with one of them and avoid this shoddy outfit. Thanks

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Avoid! They don’t pay you when you win! I have won £7,010 and it is still on hold a week later! I have received over 10 emails from BETWAY asking repeatedly for the same information I have already sent! NO one is wiling to help! I am gathering media and reporters national and international to expose this company until I receive my funds! If you have suffered contact me so you can share your story as well. I am also planning a protest outside there London Head Office in Camden.

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Great website. Reasonable odds. Customer service good

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Been letting me deposit for about a month nothing major luckily only about £100, went to withdraw yesterday £900 and now there saying they can’t process the withdrawal because the operations team are reviewing the account, so if there was / is an issue why didn’t they stop the deposit ? And still allowing me to deposit ?
Dirty tricks

User – millie28617

Please feel free to email me if anyone from company can be bothered and cared

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Very very bad service
Don't go for betway

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TOTAL SCAM OF WEBSITE!
the positive reviews are because they offer 5euro free bet if you put in a review. Where do i start … the cashout option is the most scandalous of all!!!! I bet on a combine of 3 nhl matches i was about to cashout a huge sum after my team scored and were leading 3-1 suddenly cashout becomes unaivailable in the middle of the game not even the third period !!! Contacted customer support they said they couldn do anything about it so i lost all my money because my team ended up losing in the last period(i wanted to cashout in the middle of the game) STAY FAR AWAY FROM THEM!!! usually when you cashout suddenly your connection is lost and they lower the amount after on purpose … total scam

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Staff have lied to me and refuse to even deal with my complaint regarding it.

I queried how long my withdrawal would take, and have now been told it will take double the time as it is the weekend.

Given that Saturday and Sundays are the main days for sports globally, it not obvious that people may wish to withdraw from a bookmaker at the weekend???

Their withdrawal process has been set up in the sole hope that if they keep you waiting long enough for your money, you will reverse it and lose it again.

Live chat are at best unhelpful, and at worse are quite literally insulting.

It’s a shame as their loyalty program is actually good, but what is the point if they will make you jump through every conceivable hoop to get your money should you have the cheek to actually win?

I’d recommend you go elsewhere.

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I started a account with Betway this week with a plan to turn £50 into a £1000 ambitious I know. Sadly had to cut it short at £90 due to the customer service team being unhelpful. I placed a £5 bet on a selection when I checked the bet had come out twice for the same bet at the same time 16:08. The customer service assistant told me as I didn’t tell them straight away they will not give me the £5 bet back. I told them before 5pm but that was sadly to long for them. I should have told them with in seconds of this happening even tho there Customer online service was down. Just found the service a bit of a joke. The reason I have given Bet way 2 stars is I’m £40 up out. I’ve cashed out and will put the money in to sky bet or 365 just find them easier to deal with.

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Worst organisation I’ve ever had to deal with. Staff are totally incompetent and it’s near on impossible to withdraw your funds. Stick with the likes of Skybet and avoid Betway like the plague!

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Hello! Be careful! Don't use this site! My account was verified before but after a withdrawal request they ask my ID and bill. After sending, they told me that they would consider it within 48 hours. But today 2 weeks have already passed!!!!!! And they blocked my account. They do not reply emails – wrote more then a dozen. Return my money! People don't have any business with this site!

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Very very bad experience with betway.
1st of all I had won a voucher and when the time comes to redeem, they blocked my promotion without any reason.
Very very very bad experience

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When it's deposit time u guys take my money without any problems.. as I win I can't use the same way to get bk my money my card is a Visa card that works anywere in the world why can't I withdraw my money to my card🤔🤔🤔

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hello I write a complaint about betway they didnt do abything even wirh alllll the proofs they have they didnt pay my money they dont even tell me the reason now Im going to IBAS and Sportsbookreview against them! they a very big scam company! I will even take legal prosecution against them. they said its final decision and nothing else.

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Signed up and checked my verification status on the website. It said my account was fully verified. I proceeded to bet and won some good money. But somehow as soon as I requested to withdraw my money, they sent me an email asking for my photo ID. I went to live chat to ask again about my account verification status and the operator said my account was open and fully verified. If this was the case, why did you ask for my photo ID again? I emailed them my photo ID regardless, and no one got back to me. As someone here already said, this is strictly against the rule the UK gambling commission had in place on May 7th 2019 that any verification must be done before customers can deposit their money. Speaking with an operator didn't help either as they kept asking me to give them more time.

Please. Stay. Away

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If ive self excluded why are you sending various promotions? Is this against the law and if so i believe you should be prosecuted for tempting gamblers back to your site

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hello I opened a account with betway they asked me for verification for some documents and I sent them then it was saying I can bet I am verified and I won some good money and then when I requested my withdrawal they didnt pay out and said they need to talk to me I said my english is not good enough they said as much as we can talk we will talk I said I calk you they said no we will call you otherway is not possible they called me few times when I was working anyway they hold now my money for 1 week and didnt paid. then they called me asked me silly questions I answered them all she asked me even my last bit but I didnt know because my account was closed! they asked me if Im related to my husband I said yes he is my husband and he is not playing anymore he had I think till last year one account and he deleted it why are they asking me something like this? if he wants to he can open an account and bet and then they asked me if Im the only one betting of course I am why shpuld I give it to my husband as I said he can do it on his own! he is not abling anyway he doesnt likes it since 1 year he didnt touch it and I answered every question and they tell me they will make a decision it is so funny! they just want your money nothing else it is not right if you win anything now they hold my money without reason and Im very very upset I told my husband this he is very angry his english is very good and they wont talk to him anyway whatelse do you need? you telling me someone else is betting for me? what is the reason you holding my money? stay away of this page I sent all the documents they need no problem and I did deposit then I won they dont like me to do withdrawal stay away of this scam. I will do anything against them and start legal action

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Where do I start do not use this company and I blame the gambling commission for not sticking to the rules they had In place on may 7th 2019 companys like bet way only ask u for id when its withdrawal time but u can deposit as much as u like without Id which makes no sense if bet way are serious ask id before deposit not just when doing a withdrawal scam way

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Beware of this scam! I have deposited money without a single problem. Upon attempting to withdraw my profits there seem to be issues with my card. The only way to retrieve my money is by adding a new payment method, which can only be done by paying a minimum of 10 eur!

Save your money dont use this site!

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Trying to withdraw money since last Tuesday and still hasn't arrived in my bank account. Now saying they require a proof of address and copy of ID, which I submitted on 11th November and got no response. Was talking to someone on webschat but was useless, what kind of company has no phone number to contact? Disgraceful company.

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Used Betway for about a month and won a couple big bets on roulette both were paid straight away then won abit more and was about £500 up and requesting I’d and proof of address which is fair enough but I have sent the documents several times and no ones gets back to you at all it like talking to a robot.
Also have taken away loyalty scheme from me, basically if you win too much they get annoyed.
All the while still happy for me to deposit but won’t payout.
Honestly shocking.
STAY AWAY.

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I’ve never had a problem with Betway every time I’ve won a bet I’ve been paid, even won a football bet last night withdrew the money and was in my bank in literally a couple of hours. They’ve also got the best loyalty scheme bet £25 get £10 free bet.

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As noted by many users, this is a horrible site to gamble your money on. You have to go through so much trouble just to withdraw your winnings and they will try every possible way to deny your earnings. please avoid this site at all costs and use others

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Suddenly want ID before withdrawal of £10, why not just pay it into the account they took my £30 deposit from? they didn't need ID for that. Other gambling sites just pay you with zero hassle. 4 Stars my @%S !

Avoid these thieving scam artists.

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I have been on betway now for a while and I only really play slots ! About £30-£40 p/week and over a couple of years have only ever withdrawn about £20-£30 on a couple of occasions! I’m gonna delete my account now and just want to make people aware not to waste your money on this site because they just rinse you constantly without any winnings ! I know this is my own fault as I’m the one transferring the funds but it would be nice to just win once and a while and on this site you definitely cannot !!!

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Betway is doing scam these days. They are not verifying my account after i have submitted all the required documents 4 times. They are rejecting verification without any reason just because i was trying to withdraw money from my account. Same documents i have submitted to other gambling sites they passed verification very first time. Betway just want us to deposit money but are not ready to give back to customers. Please don't trust betway and don't deposit your money here.

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Limited me as soon as I won some bets betting on ITV racing… They offer some promotions like money back 2nd place, and also on some football games, paid as winner if your team scores first. I bet on these as the promotions are actually handy for if I lose my bet etc. They basically have stopped me from betting on their site at all since I won a few bets. I've deposited about £50 and I have £335 in my account now. So anyone thinking of opening an account with this joke of a bookies please take my advice and go for Skybet/Bet365 or William Hill. All 3 I've never had any issue with and have probably had profit on all 3 sites and they all offer pretty good promotions too. Also, live chat help is so bad – The guy just says "Sorry for any inconvenience". Trading team are morons.

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very good casino

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Great site lots of value for money. I play for the entertainment. Fair site win some lose some. Based on the £20 per week gambler. Well done guys. Would like a few more game choices love rabbit in the hat its brilliant fun

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Lack of customer care, late payouts,been waiting for my withdrawal to reflect.I'm starting to think betway is a scam.

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I have deposited 2500$ and now my account is locked because betway rejected my documents for verification without any reason. This is really disappointing. At time of deposit they don't reject and at time of withdraw they are doing this to me. I have provided all valid documents for verification and they are still not doing anything and customer support team said they can't do anything. Worst gambling site i ever use

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I bet $200 on Lamar doing well tonight and it had said I had won roughly $1600 which I indeed did. However then they all showed up as losses??

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Ihave been with betway for many years now! I have even cashed out 4000 canadian dollars at once! Everything was good until I tried to login today to check the status of a bet I made last night which I know was doing very well with and a message saying betway is unavailable in my country…..what???? So now I'm trying to contact them with no luck! This seems realllllllly suspicious to me and Iam not pleased at all! If I don't get answers fast I will give the worst reviews on every review site possible and also tell all the people who I have referred to discontinue use! They have no problem taking ur money but when u get a good bet going this happens! Disappointed at the moment!

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Avoid this site .I was a loyal customer but have now gone to a competitors site. I was wining to often on promotions so they stopped my promotions …what an insult

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