Betway Review

Worst company ever.this what they do is clean and obvious FRAUD.you can put money on account but not to make withdraw.and you need to spend hours to explain to different agents on customer support that treat you like you are stupid.avoid them,they are discrase from this industry and they should be on court for this

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I received a resolution email from the team regarding the transfer of funds; however, it has been a week and I haven't received the funds yet. There has been no response from the Betway team as well.

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I just won my bet – correct score any other. however it shows up as a loss. I cannot find a way to contact betway anywhere. I am still trying to figure out how to get ahold of someone.

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Hey Betway don't call me late at night with recorded promotional messages about free spins, its unwarranted, uncalled for and very annoying and embarrassing.

I have emailed you to complain but you haven't had the decency to reply with either an apology or a guarantee that it wont happen again.

I previously gave you a 5 star Rating its now down to 3 stars, who wants to receive these types of calls anyway ?

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I deposited £250 here yesterday which was my second time playing here. I got up to £1200 on match betting and requested a withdrawal. Immediately after I looked up their withdrawal process & noticed a lot of bad reviews on trustpilot & various problems which I thought I would experience and have to wait several days for it, however the withdrawal was paid within 12 hours which I was really impressed by, despite the negative reviews, my experience with betway has been excellent and would highly recommend them.

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I was playing slots got mine free spins on a bonus round screen froze and when I reloaded game as message advised my spins were gone this has happened a few times before and they won't take responsibility when their are technical issues

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SHOCKING!!!! By far the worst betting company I’ve come across. Avoid this website. They take your money (deposit) then when you win they don’t send the money ? 🤔🤔🤔🤔 not good. I won £400 29th November, it’s now 5th December got £80!! Absolute f’ing joke. I just want the money I’ve won fair and square.

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This is one betting site which hates Matched betting. For those of you that don't know Matched betting is the only guaranteed way to make money from online bookmakers and is totally legal. I had my account restricted after 2 weeks. The best way to avoid being detected at match betting is to use a VPN / Proxy and search how to delete isnare a cookie used by betting sites which allows them to see which sites you have been visiting.

Example of Matched Betting on Betway
Money back if second
1)Bet 10euro on horse to win on Betway
2)Use Trickybet calculator (very easy to use)
3) Place a bet on the same horse on smarkets (or another exchange) to say the horse wont win
4) If the horse Does not come second you lose nothing It it does come second you win 10euro

Enjoy
Made 3300 doing this in last 5 months part time on various online bookmakers but my account was restricted after a month on most.

If you are doing this do not use very obscure bookmakers use ones you have heard off before because they could keep your money.

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I was in their casino playing on the slots '9 Masks of Fire' I got free spins awarded 25 x 3 pressed play and the screen went off. I wasn't worried as usually when you go back on they would be there waiting – but not this time.
I jumped on their chat and he was absolutely useless he couldn't understand what my problem was so…I emailed them with the chat log.
I received an email back stating that I was a bare faced liar (not really 😉 No I got an email back stating that they could see no problems with the game and so I left it at that, as it was only a 40p wagering.

I then got a phone call the next day asking me what the problem was as they still can't find the free spins I claimed to have won.

Poor result on my behalf but amazing customer service over such a small complaint.

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This site is not trustful when I m doing deposit from last 2 month they are asking nothing from where I m doing deposit.when I win some money and I m trying to withdraw they put on hold Its almost 20 days completed they are not releasing money .

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Not a trustworthy site at all. As a new customer I have only played for a couple of weeks. I was playing a game when free spins started. The game froze when I had 9 free spins remaining. I contacted their technical support with screenshots and information etc. I got told that there was no issue their end and the problem was at mine. Not possible as I had a strong WiFi connection and a new phone. Other games worked fine straight after this instance so I know the problem was not with me. At £3.75 a spin I could have won a nice amount with the 9 free spins left. Funny that they won’t accept responsibility for their game crashing. The terms and conditions state otherwise. I also logged in on a laptop from work and the same game said error. I feel they are trying to wiggle out of this as they don’t want to compensate me. I have sent numerous emails also with no reply. Probably the worst customer service I’ve ever had from a casino!

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Read that they give a free 5 bet for impartial reviews. So here goes. They are not the best, not the worst. Genuinely poor offers/odds compared to rivals, and advisers rarely offer any bonuses etc. In comparison to major rivals.
However it is a well laid out site, and payout etc is easy.

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So I've managed to cash out and actually received my money (less a convenient $4 fee to send my money to me). Only took a week.
I'll revise my previous uncertainty and just say it's a terribly managed site. It appears that they have people in charge who act with impunity with the sole goal of actively pissing off new customers.
There is almost zero customer support, and what responses I did get from the "Service Team" just repeatedly told me that the "Senior Traders" make the decisions, they're final, and nobody gets to know the reason.
I have friends who have used the site without these issues (that's why I signed up, actually), but based on my brief and incredibly frustrating experience, I'm not going to use it again.
Based on the multitude of negative reviews, it certainly looks like I'm not the only one that has an issue with Betway's service level.

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This site doesn't pay fair and square winnings. Absolute scum.

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PLEASE BEWARE FROM THIS SCAM BETTING SITE…
i want to advise all guys please do not waste your time and money on this site. betway is scamer and not giving money back not only your winning but also your decent deposite. they blocked your account even you can not access your account after winnings.
i signed up with betway and winning but its all means less. then i requested for withdraw they were doing delay and delay. they requested many documents. i send all of them twice times. but they do not want give fund.
they are only send a email after submitted all documents again.
" you are breached our terms and conditions and we do closed your account". i had do live chat again and again only they said its our decesion. we will be not give your fund.
THAN I SAID THEM PLEASE GIVE MY DEPOSITE MONEY ATLEAST WITHOUT ANY WINNING. but they are not giving.it is very fraud.please beware from this scam do not deposite money at scam site. THEY ARE NOT GIVING EVEN YOU WIN.
MY USER NAME : NITKURUKSHETRA

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So far it's a good site. I play slots obviously it's gambling but I pay for entertainment too. Happy and I have played a lot of sites some are shambolic. Cheers.

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I dont understand how bookies can get away with practices that these employ. I signed up yesterday the offer was £30 for £30 which i though was quite decent. Backed a horse at 2/1 with my £30 and that won so I was very happy at this point. Then i got my free £30 and put £20 of it on a horse at 9/2 and the other £10 on a 4/1 shot in the same race. The 9/2 won so my account balance was £180, so only £150 profit. I withdrew my money looking forward to the Newbury festival kicking in today. However ive recieved an email stating:
'We’ve recently reviewed your Betway account and have taken the decision that you will no longer be eligible for any sports promotions.

This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or Betway Plus Loyalty Points.

You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.

Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team.
The Betway Team

How on earth are they allowed to do this when Ive only placed 3 bets in total and 2 won. These do not want your custom if you are going to win! Im actually disgusted with the practice.

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These are the dodgyist online bookmakers operating today, by
a distance. You are not allowed to win. Absolute thieving scum
Losers and mugs only allowed to bet. Avoid like a dose of the clap

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So here's the message I got from the Betway gods:
"We’ve recently reviewed your Betway account – Jammo71 – and have taken the decision that you will no longer be eligible for any sports promotions.
This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or Betway Plus Loyalty Points.
You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.
Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team."

After deciding I was fed up with this kind of bullsh$t after being a customer for 2 days, I tried to withdraw my money, and was told I can't.

Again, either a scam or very poorly managed.

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I signed up, placed 3 bets on day 1, then my account was restricted. I was permitted to bet up to $7.32 on any one bet.

Customer service says that accounts are reviewed periodically, “senior traders” can restrict accounts, their decisions are final, and no one gets to know why.

While the restriction is idiotic, the fact that there’s no communication about the restriction is annoying.

It feels like a scam – while they told me my sports betting was restricted, I was free to play their casino games. Thanks but no thanks.

Going to cash out and delete the app. Too bad, seemed promising.

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What a load of cowboys would not give me best price with free bet? But would if money bet!

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I have submitted my documents for verification however my funds are not yet processed. Can you please look into the matter urgently as I am in much need of the funds.

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I had a problem withdraw money. They want to see proof ownership about my debit card. I told them many times, debit card has not statement. they want to see in statement debit card number. now i can not take it money for 2 weeks . I am still waiting. I already send to them bank statement which is they do not accepted. I went to my bank they said debit card has not statement. we can give to the bank account statement. this is really terrible betway!!!!

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Terrible customer experience and withdrawal options!

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They placed a limit on betway boost for a small amount to 70 INR = 1 euro , they also restricted be from receiving all bonuses ( I lost 500 INR Free bet, thinking I will get it since I lost my selection) . Then when contacted support, they say, this was a decision from senior management and cannot be over turned? I don't know why? I am overall negative on their site, and haven't won anything big. When I asked them to provide info why I am suspended from getting bonuses or offers on betway, they said, it cannot be undone , we can't tell you.

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This site has been stealing my money. I made a interact deposit of 200 dollars they auto deposit my bank said they recieved it. But betway say they rejected it and it's been refunded but it hasn't. So I deposit again same way it works fine. But then again last night I deposit 100 dollars they say haven't recieved and its pending for 24 hours. So I try to deposit 50 bucks it works again. So now am waiting for there support team to investigate two deposits. The first one they been investigating for over 1 month and there one over 24 hours. I don't understand why two of my deposit disappeared total of 300 dollars they are stealing from me. Am writing this review to warn people and also get them to fix what they did to me. My experience was good before all this happened.

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Please do not play at casino!
I have playing 1500£ and never win 100 back,bad place for playing!

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It is the Best foosball app like it so much

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Look at the reviews everyone don’t touch this company with a barge pole! Very happy taking money off you and giving you free bets UNTIL you win and heaven forbid try and withdraw your money! IF you get it your stakes are limited so low that you can’t qualify for the free bets any more. Also you’ve got more chance of winning the lottery than trying to get in contact with them. So save your time and look elsewhere and hopefully they’ll go out of business soon!

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Betway was great at first, but now it's their policy to suspend your account With any balance in there requesting proof of your job title, yearly gross income, bank statements, rental receipts if you own apartments, god forbid dont mention gambling as a habit, as you will have to explain what you mean by that, proof of how u fund your account, this has been going on with me for over a month, I sent majority of info in but they keep asking for more while refusing to send me my balance owed, unless i sent information that they keep asking for

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Dont ever touch this scumbag of a company, you win money and soon as you withdraw your account will get closed and they steal your money. I have contacted the FCA, the gambling commission and i have also wrote to West Ham FC to make them aware of what crooks they have sponsoring them.

Bunch of scumbags

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Well I recently joined betway after being with many other contenders through the years and I have to say I’m well impressed with betway the sports book is easy to navigate odds are very good compared to the rest ov the flys ! I can’t fault it at all casino is good all round excellent and trust me iv been with labrokes , bet victor , bet 365 u name it many more , customer service is good if u need help they have loads and easy options to help u unlike the other sites witch are not helpful one bit , just all round very tidy company top 1 for me would advise if looking for online bookies

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They try too lure you in with free bets, but once you meet the requirements they will tell you that you did not meet the requirements and that you should have read the terms (which I did). They rather lose me as a customer then too payout my freebet that I deserve. Pathetic.

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I did a withdrawal 10 days ago but it is paid partially and then after so many mails also there is no response at all. It looks a cheating site. Don't bet on betway at all.

These guys asked me the details; yet again after providing the same no response at all as usual. Disgusting .. Not a great experience. Better avoid guys.

Pls find the below reply mail from Betway:

"Due to using a web wallet that is not registered in your name, the deposits of 25,600.00 INR were returned to the moneybookers account ***@**.com

The remaining balance of 75,167 INR from the withdrawal in question, has subsequently been retained and will not be returned."

They looted all my winnings..
They must decline any kind of deposits from other accounts at the first instance itself, but these guys wait all the time when you loosing and when you win these guys come with all the rules and regulations. I know these guys always look how to freeze the winnings.

I asked if they can return my money to play further. Not sure what they do is. If they return, that will be a great thing that Betway can offer. But am sure these guys won't do that..

Go with Bet365 guys..

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I made a withdraw over a week ago and it was partly paid, I can't get in touch with anyone and the phone number is invalid, absolutely disgusting

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I registered account in betway yesterday and deposited $400 and they gave me $200 bonus, after one day, my balance reach to more than $900. Then my max bet amount of sport bet is only about $5.00 one time. I asked them why, the agent told me:
For some certain reason, they limit my max bet amount from sport bet. But I could play casino, there is no limitation.
What is the hell? They forced me to play I don't like.
Very very bad experience, one day experience.
They are forcing me to leave. So I have to withdraw my money out.
I am seeing what kind of trouble they will set for the withdraw.

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The worst betting experience of my life,this site needs closing down,i was at the point of going to Malta to confront them face to face as i was being robbed blind in trying to make a withdrawal.
They force you into placing a run through of bets before you can withdraw so by the time you get it chances are it will be alot less

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It's a -99 Stars for them
I'm happy to see good bad reviews about Scam Casinos like this one.
This is a good thing to have players from casinos to come and say how good or bad the casinos are why get scammed out of your money just come here and see who to trust or not the bad reviews made my mind up and I for one will never go here to get scammed.
Thanks to the bad reviews I didn't get scammed. Keep up with the good work with the reviews

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Please do not join this gaming site!!! I am taking legal proceedings over this site…i have wagered thousands in the years with them with no contact or chat regards spending…then all of a sudden they close my account saying I don't have funds??? !!!! They treat customers shockingly and that bad I had to record all conversations due to agents constant lies….this site is totally unacceptable…even withdrawal takes 7 days and when asking all you get is it's the middle man that's the issue….but u can't speak to them?? Please no matter how much you want to bet LOOK ELSEWHERE…. I am happy to answer any questions as I am in legal proceedings and supported by gaming fair play…

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I have had an account with Betway for some years & only recently tried to withdraw some of my winnings. So far I have sent 7 copies of the Id requested but as my passport & driving licence have been issued by the Isle of Man this seems to have confused them and I am getting frustrated & nowhere except been subjected to ping-ponging emails. It seems easier for the UK to leave the Common Market than it is too get your winnings out of Betway.

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Beware! Confiscated nearly £200 of my winnings claiming it had been won purely with bonuses. I argued against this nonsense and sent them detailed written proof. Eventually they refunded the money WITHOUT apology then restricted my account. Live chat are just uncaring robots copying and pasting pre written answers. If the company fold one day, there will be a HUGE party!

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Please please please avoid this casino at all costs!
I made a deposit , won , went to withdraw and had my account closed and money taken .
No one would give me any answers .
They are such a scam website , please please please do not give this company any money. They should be ashamed with how they deal with their customers .

They will take your money no problem but when it comes to paying you won’t be getting it .

The worst casino I have ever used and experienced and have report them .

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Single handedly the worst experience with a bookie I have ever had.

I had a big win when I bet in the golf and my golfer won, winning around £1000. As you can imagine I was delighted and wanted to withdraw this money.

After requesting a withdrawal, weeks went by without the money arriving to my account. I contacted Betway to chase this up, and they advised they were waiting for ID documents from me before paying out. They hadn't even contacted me to request these documents and I had been able to withdraw prior to this without providing documents. Had I not have chased this up, they would probably still be holding on to the money now.

I provided the ID documents requested, and weeks went by without the payment being made. I chased up a number of times, and each time they would say "it will be with you in the next couple of days" and I would wait a few days before chasing them up again and then get the same response.

After about 6 weeks I finally got my money, and they then immediately banned me from participating in any promotions like their free bet club, and stake restricted me meaning I could only bet up to £1 at a time. Definitely a bunch of sore losers who were butthurt after having to pay me out. Had I not have kept chasing them up I genuinely believe they would have tried to keep the money.

Do not believe the 5 star reviews on here – they recently came under fire for bribing their customers to leave reviews. They will respond to this message trying to defend it, but Google it and see for yourself. Also read all the one star reviews on this site – people do not go through the effort I've gone through to type all of this for no reason.

I've used a number of different bookies and if you are set on betting, then please use William Hill or Sky Bet which I've found to be the best.

Whatever you do, avoid these guys like the plague.

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I understand that accounts have to be verified but why only verify them while withdrawing and NOT depositing..legal daylight robbery

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Shameful company. Offer people free bets to give them a five star review. The second you do do they stake restrict you to ensure you never win anything ever again! (Stake restricted to 91p!) they’re rating is artificially high as they’re bribing people for ratings!

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Enjoyed my betting experience until they decided to stop offering promotions for no reason . Avoid.

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0 stars! One star gives them too much credit.
My bet was winning and no game was suspended. They made cashout unavailable with about 5mins remaining plus e.t because the bet was going to come in and they hoped it would lose.
I contacted live chat to report i want to cash and its not working.
Linsey on live chat was useless.
They can make it unavailable at the traders discretion which is bs as they can do that on every bet they are losing!
I also asked who they are regulated by as i want to make a complaint and she ignored. I also asked for the chat to be emailed and she refused.
Joke company, reported to gambling commission.
Also do not go through their complaints procedure , you will have to wait 6 months for a response!!!

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I have joined Betway about 2weeks ago. And payout percentage is a joke. Also everytime I deposit green free bet light came on stating if you put another 2 deposit X amount you will get the free bet. So I did. And suddenly that green popping light dissapeared and I have no free bets. Will close my account after reading all reviews here and my own experience ….

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I HAD AN EMAIL TO PLACE A BET ON THE MELBOURNE RACE AUSTRALIA . THE BET. THIS IS THE ADVERT.The Melbourne Cup is one of the most exciting, challenging races in the world. That’s why if your bet loses, we’ve got your back.

Back any horse to win the Melbourne Cup, and if it loses, we’ll refund you with a Free Bet up to £10*.

Strong stayer Constantinople is favourite to finish first, but faces stiff competition from Japanese galloper Mer De Grace, who outlasted the field to win the Caulfield Cup. Which horse will you back?.
I COMPLAINED THAT THE ADVERT WAS NOT CLEAR THAT EACH WAY BETTING PAYS A FREE BET AT REDUCED RATE. VERY MISLEADING.
THEY REPLIED :Hi Paul,

Trust all is well.

After carefully reviewing your chat with Ahmad with regard to your query on each way betting, we are able to provide feedback that you were correctly advised.

We understand and respect your opinion regarding "unclear advertising" however, as mentioned to you on chat it is the customers responsibility to familiarize themselves with the terms for sports betting, regrettably where terms are not met, the offer will not be valid.

With the above mentioned, we will not be able process your request for a refund.

Furthermore, we would like to kindly encourage that in future, to avoid such instances which may affect your experience with us, please do familiarize yourself with the full terms and conditions for a particular promotion or any offer that you may be interested in to ensure that you may take full advantage of our awesome offers here at Betway.
Please do refer to the terms and conditions for each way betting here: Click here
3-4 DAYS TRYING TO GET MY MONEY BACK
TRIED AGAIN TODAY SUN 10 NOV 2019 @ 16.50 TO GET THIS RESOLVED BUT NO JOY IT SEEMS THAT THIER CUSTOMER CARE IS 0 ON A SCALE OF 1-10 RESOLVED NO BUT I MUST CARRY ON TO PROTECT OTHER CONSUMERS FROM THIS RIP OFF COMPANY AND BAD CUSTOMER RELATIONS
GONNA KEEP TRYING FOR THE PEOPLE BY THE PEOPLE PAUL BLENKIRON MASC ad at 20:33, Nov 10:
can you help me with my dispute
PAUL BLENKIRON MASC ad at 20:33, Nov 10:
HELP PLEASE REFUND MY MONEY
Litha at 20:34, Nov 10:
I will be more than happy to look into this for you
Litha at 20:36, Nov 10:
I am just reading the trust pilot you put out as well as the contact you have had with us
Litha at 20:39, Nov 10:
Pardon the delay, I am still looking into this for you Paul
Litha at 20:44, Nov 10:
Thanks for holding, your patience is appreciated.
Litha at 20:46, Nov 10:
I have had a look into your complaint and I can confirm that our complaints team have advised that you had the correct payout on the bet you placed on the Melbourne Cup. I can confirm that there will be no refund issued to you
PAUL BLENKIRON MASC ad at 20:47, Nov 10:

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I would not recommend this site to my worst enemy. The returns on the games are consistently around 60% rtp meaning the customer has almost no chance of getting any decent gameplay for their money and zero chance of actually winning then if by some miracle you get a win the withdrawal process is one of the slowest online they make your withdrawal available to reverse for up to 48 hours so sometimes you can wait well over a week to get your money. All in all a complete and utter disgrace of a site which SHOULD BE AVOIDED AT ALL COSTS

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