Betway PLAYER REVIEWS(4615)
Jonathan Ball
18 November 2019
Comment from ca.trustpilot.com
Been with betway for a couple years now and have never experienced a problem. Made a 3 way prop parlay and it won, although betway has one of the props coming up as a loss. I have been trying to get in contact with them to get this changed in their system (I'm sure i am not the only one losing money on this malfunction), but it is hard to get in touch. For those who are curious I bet Devin Booker Over total points assists and rebounds of 35.5 against the sixers (he totaled 47).
Been with betway for a couple years now and have never experienced a problem. Made a 3 way prop parlay and it won, although betway has one of the props coming up as a loss. I have been trying to get in contact with them to get this changed in their system (I'm sure i am not the only one losing money on this malfunction), but it is hard to get in touch. For those who are curious I bet Devin Booker Over total points assists and rebounds of 35.5 against the sixers (he totaled 47).
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Ruairi Eviston
18 November 2019
Comment from ca.trustpilot.com
I have been with betway a number of years and would be definitely down money but hey, thats the risk we take. I won a decent amount at the weekend and all of a sudden I have to verify my account again to withdraw. All the documentation I send with proof of address including tax reciepts, my drivers licence, tv bills and even a solicitors letters wont suffice even though its the same address as when I originally verified my account years ago. Very difficult to get an email response wait time 24hrs approx, no phone number and the worst part is if you start using a new site you account somewhat for something like this happening. The fact that I have been depositing and withdrawing for years is the worst part. So in all good site until you win a decent sum lf money.
I have been with betway a number of years and would be definitely down money but hey, thats the risk we take. I won a decent amount at the weekend and all of a sudden I have to verify my account again to withdraw. All the documentation I send with proof of address including tax reciepts, my drivers licence, tv bills and even a solicitors letters wont suffice even though its the same address as when I originally verified my account years ago. Very difficult to get an email response wait time 24hrs approx, no phone number and the worst part is if you start using a new site you account somewhat for something like this happening. The fact that I have been depositing and withdrawing for years is the worst part. So in all good site until you win a decent sum lf money.
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Tina Williams
11 October 2019
Comment from ca.trustpilot.com
I deposited money into my account using my husbands card on the 28th of september 2019 i did not realise i wasn't allowed to do that under betway rules the amount was £560.00 betway contacted me by email to say that it was agains't there rules and any betting would be void and that the deposits would be refunded.. i bet £560.00 and withdrew £560.00 .. so you would think that ok she didn't know she wasn't allowed to do that,lets just void any betting she done and pay deposits back to her husbands account .. no it wasn't that easy after 10 live chats on there said the money has been conferscated when i told them it was illegal you cant keep peoples money they said it was paid on the 28th then the 30th then they said 3/5 business days then 7/10 businesss days.. then they said £560.00 must be in a holding account with your bank ... i mean come on a holding bank iv'e never heard so much bulls@it in all my life.. iv'e also phoned them 3 times and evertime i haven't got anywhere it's the same story it's been sent .. if i lost the money iwouldn't expect a penny back but i didn't and thats where i think the problem is they expected me to lose.. and we wouldn't be having this conversation now.. you think that my husband is going to show a fraudulant company like yours his bank account details you must be mad..your only replying nowto peoples reviews to makevyourself look better...WHICH WILL NEVER HAPPEN YOU THINK I WANT TO TALK TO PEOPLE LIKE YOU AFTER ALL YOU PUT ME AND MY HUSBAND THROUGH YOUR JUST THIEVES SERIOUS ... SEND YOU A BANK STATEMENT YOUR OFF YOUR HEADS!!! YOU LOT SHOULD WEAR A MASK YOUR PROPER HIGHWAY MEN
I deposited money into my account using my husbands card on the 28th of september 2019 i did not realise i wasn't allowed to do that under betway rules the amount was £560.00 betway contacted me by email to say that it was agains't there rules and any betting would be void and that the deposits would be refunded.. i bet £560.00 and withdrew £560.00 .. so you would think that ok she didn't know she wasn't allowed to do that,lets just void any betting she done and pay deposits back to her husbands account .. no it wasn't that easy after 10 live chats on there said the money has been conferscated when i told them it was illegal you cant keep peoples money they said it was paid on the 28th then the 30th then they said 3/5 business days then 7/10 businesss days.. then they said £560.00 must be in a holding account with your bank … i mean come on a holding bank iv'e never heard so much bulls@it in all my life.. iv'e also phoned them 3 times and evertime i haven't got anywhere it's the same story it's been sent .. if i lost the money iwouldn't expect a penny back but i didn't and thats where i think the problem is they expected me to lose.. and we wouldn't be having this conversation now.. you think that my husband is going to show a fraudulant company like yours his bank account details you must be mad..your only replying nowto peoples reviews to makevyourself look better…WHICH WILL NEVER HAPPEN YOU THINK I WANT TO TALK TO PEOPLE LIKE YOU AFTER ALL YOU PUT ME AND MY HUSBAND THROUGH YOUR JUST THIEVES SERIOUS … SEND YOU A BANK STATEMENT YOUR OFF YOUR HEADS!!! YOU LOT SHOULD WEAR A MASK YOUR PROPER HIGHWAY MEN
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SteveGr
11 October 2019
Comment from ca.trustpilot.com
Great service, nice attractive clean site that delivers a pleasant customer experience. Could do with a search function, so punters like myself can get to games nice and fast. But this is just a small thing. Would recommend highly :]
Great service, nice attractive clean site that delivers a pleasant customer experience. Could do with a search function, so punters like myself can get to games nice and fast. But this is just a small thing. Would recommend highly :]
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Adam
11 October 2019
Comment from ca.trustpilot.com
Terrible customer service. Long term user of betway for the past 3 / 4 years that seems to be getting worse not better. Made a withdrawal receive a message saying funds will be clear by 5 pm i give it two days and i email to chase it up. First person said 1 - 2 working days, even though it had already gone past 1 - 2 days second person 1 - 3 working days even though we are now 5 working days later. Last person says up to 5 working days and still no sign of money, cant speak to a manager, cant prove the funds have left there account. So i am stuck in limbo with no answer and no funds. Will be closing the account as soon as the matter is resolved!! After providing bank statements for proof its intrusive and frustrating. The withdrawls and customer service is a joke On a side note to all this.... The woman on other end of the phone on my 3rd call.... just sighed down the phone, sounds like there not bothered or just don't care about the customer. Even there own website says if paid by Monday funds will be clear by Wednesday its now Friday!!
Terrible customer service. Long term user of betway for the past 3 / 4 years that seems to be getting worse not better. Made a withdrawal receive a message saying funds will be clear by 5 pm i give it two days and i email to chase it up. First person said 1 – 2 working days, even though it had already gone past 1 – 2 days second person 1 – 3 working days even though we are now 5 working days later. Last person says up to 5 working days and still no sign of money, cant speak to a manager, cant prove the funds have left there account. So i am stuck in limbo with no answer and no funds. Will be closing the account as soon as the matter is resolved!! After providing bank statements for proof its intrusive and frustrating. The withdrawls and customer service is a joke
On a side note to all this…. The woman on other end of the phone on my 3rd call…. just sighed down the phone, sounds like there not bothered or just don't care about the customer. Even there own website says if paid by Monday funds will be clear by Wednesday its now Friday!!
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Dogdancer88
11 October 2019
Comment from ca.trustpilot.com
Doubtful and very poor customer treatment I made up a new account there. Seems a very poor decision. My account was accepted. I paid in 150 € by Mastercard and received another 150 € as a newcomer bonus. So far everything ok. I started to wager and gained some money. My account was up to approxiamely 370€ to 380 €. But suddenly I was no longer able to login into my account. Of course I was thinking first that I have maybe forgotten my password and tried to follow the set up procedures for a new password. During this procedure I was informed that my account was suspended. Uups. Of course I contacted the German customer service. They gave me no clue about any reason for such a rude customer treatment, but they stated that their management decision about the closing of my account is fixed and irrefutable. My money would have been confiscated. Uups. I asked the customer representative of course about the reasons but obviously the people in the front office themselves had no clue about the background of this "management decision". At the moment I am spending a lot of time and effort to solve the issue in an somehow more or less friendly manner. But It seems nobody is willing to take advantage about my shown willingness to cooperate. They are just stating and stating again that the decision of their management is fixed and irrefutable. Very stange. On one side they are spending big amounts on marketing efforts and on the other side they are treating their customers like criminals.
Doubtful and very poor customer treatment
I made up a new account there. Seems a very poor decision. My account was accepted. I paid in 150 € by Mastercard and received another 150 € as a newcomer bonus. So far everything ok.
I started to wager and gained some money. My account was up to approxiamely 370€ to 380 €. But suddenly I was no longer able to login into my account.
Of course I was thinking first that I have maybe forgotten my password and tried to follow the set up procedures for a new password. During this procedure I was informed that my account was suspended. Uups.
Of course I contacted the German customer service. They gave me no clue about any reason for such a rude customer treatment, but they stated that their management decision about the closing of my account is fixed and irrefutable. My money would have been confiscated. Uups.
I asked the customer representative of course about the reasons but obviously the people in the front office themselves had no clue about the background of this "management decision".
At the moment I am spending a lot of time and effort to solve the issue in an somehow more or less friendly manner. But It seems nobody is willing to take advantage about my shown willingness to cooperate. They are just stating and stating again that the decision of their management is fixed and irrefutable.
Very stange. On one side they are spending big amounts on marketing efforts and on the other side they are treating their customers like criminals.
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Markk
11 October 2019
Comment from ca.trustpilot.com
A TOTAL JOKE If a horse race has gone past post time they remove it even when the race is running late. I looked at horse race in USA and it had not gone off as race was 15 minutes late but they removed it. Absolute incompetent clowns. How hard is it to watch a feed and wait till they are off?? Race was still there with bet365 so used those instead No doubt I'll get told traders decision etc but it's just a joke They don't even show live racing from Australia You have lost a customer and judging from the reviews below you need all you custom can get
A TOTAL JOKE
If a horse race has gone past post time they remove it even when the race is running late. I looked at horse race in USA and it had not gone off as race was 15 minutes late but they removed it.
Absolute incompetent clowns. How hard is it to watch a feed and wait till they are off?? Race was still there with bet365 so used those instead
No doubt I'll get told traders decision etc but it's just a joke
They don't even show live racing from Australia
You have lost a customer and judging from the reviews below you need all you custom can get
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Isaac Newt
11 October 2019
Comment from ca.trustpilot.com
So I'm updating the public about my Case as stated in my previous review. I submitted the additional document BETWAY requested for but my account still says it's been provisionally suspended. What I really don't understand is that BETWAY never suspended my account after I lost the first $9000 of my deposits. But they could suspend my account after winning up to $38,000. So I am waiting to see what other surprise they're going to spill on me next BUT thanks to Trustpilot the world will get to see this! I hope BETWAY will respond to this and get my account running. Thank You!
So I'm updating the public about my Case as stated in my previous review.
I submitted the additional document BETWAY requested for but my account still says it's been provisionally suspended.
What I really don't understand is that BETWAY never suspended my account after I lost the first $9000 of my deposits. But they could suspend my account after winning up to $38,000.
So I am waiting to see what other surprise they're going to spill on me next BUT thanks to Trustpilot the world will get to see this!
I hope BETWAY will respond to this and get my account running.
Thank You!
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nigel williams
10 October 2019
Comment from ca.trustpilot.com
The biggest Rip off merchants on the planet.. my wife used my card to deposit into her account which they told her it wasn't allowed so the bets would be void and the deposits would be refunded.. now there saying they have paid the 560 pound she deposited back into my account..and guess what... yes it's not in there that was 2weeks ago it's gone missing how strange is that ...
The biggest Rip off merchants on the planet.. my wife used my card to deposit into her account which they told her it wasn't allowed so the bets would be void and the deposits would be refunded.. now there saying they have paid the 560 pound she deposited back into my account..and guess what… yes it's not in there that was 2weeks ago it's gone missing how strange is that …
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Stephen Jones
10 October 2019
Comment from ca.trustpilot.com
It really is telling that Betway one of the smaller online bookmakers has 10,000 reviews on Trustpilot whilst other more popular bookies only have a few hundred... do I expect some sort of suspicious activity here? Betway restricted my account to no promotions a few months ago on the basis that I had profited from them (according to their trading team)... to the tune of £25.71. I'm not fussed, the promos they run are abysmal anyway; they are currently offering a free £5 bet if you bet £5 on Czech Republic vs England with minimum odds of... waiting for it... 5/1. These are sad and desperate times for Betway who must be financially strapped having their senior traders regularly restrict accounts in some manner... they need to just shut this amateur operation down ASAP as quite frankly I'm beginning to feel sorry for them.
It really is telling that Betway one of the smaller online bookmakers has 10,000 reviews on Trustpilot whilst other more popular bookies only have a few hundred… do I expect some sort of suspicious activity here? Betway restricted my account to no promotions a few months ago on the basis that I had profited from them (according to their trading team)… to the tune of £25.71. I'm not fussed, the promos they run are abysmal anyway; they are currently offering a free £5 bet if you bet £5 on Czech Republic vs England with minimum odds of… waiting for it… 5/1. These are sad and desperate times for Betway who must be financially strapped having their senior traders regularly restrict accounts in some manner… they need to just shut this amateur operation down ASAP as quite frankly I'm beginning to feel sorry for them.
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Isaac Newt
10 October 2019
Comment from ca.trustpilot.com
To whom it may concern, I signed up recently and lost $6,000 CAD the last two days. Today, after depositing $3,000 CAD I managed to make some winning and while a roulette game was in session my account got suspended for no reason at all. Later, I found an email requesting for some documents which I have just submitted. I hope this is resolved soon for my account to be active again. Thank you! Isaac Newt Osafo Adu Replying Betway... Okay, I just checked my account and there is a request for a proof of address. I will send it and update this review with the results.
To whom it may concern,
I signed up recently and lost $6,000 CAD the last two days. Today, after depositing $3,000 CAD I managed to make some winning and while a roulette game was in session my account got suspended for no reason at all. Later, I found an email requesting for some documents which I have just submitted.
I hope this is resolved soon for my account to be active again.
Thank you!
Isaac Newt Osafo Adu
Replying Betway…
Okay, I just checked my account and there is a request for a proof of address. I will send it and update this review with the results.
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Phil Latham
10 October 2019
Comment from ca.trustpilot.com
I only bet in fivers because i am now 70 and drawing a pension. I used to but in the shops but i just cannot get around like i used to. I opened an account with betway because of their high stars. I usually had about 3 bets a day at a fiver. Some days nothing when i was down at the hispital. After around 6 months i had 80 quid in my balance. The wife needed a new hoover so ia i want to withdraw my money. What a polava. They wanted personal details from me before they would send my money. I told them i was just an old man betting in fivers and only wanting my 80 quid. They would not budge. How embarrasing for them. All this cafuffle just me me. My wife is now 77 and she is very worrried about me sending personal stuff in. I wish i had stayed in the shops now. I am only betting peanuts so i reslly dont know how the rest of their customers go on. I am beginnung to think there 5 star reviews are fake. A very poor experience.
I only bet in fivers because i am now 70 and drawing a pension. I used to but in the shops but i just cannot get around like i used to. I opened an account with betway because of their high stars. I usually had about 3 bets a day at a fiver. Some days nothing when i was down at the hispital. After around 6 months i had 80 quid in my balance. The wife needed a new hoover so ia i want to withdraw my money. What a polava. They wanted personal details from me before they would send my money. I told them i was just an old man betting in fivers and only wanting my 80 quid. They would not budge. How embarrasing for them. All this cafuffle just me me. My wife is now 77 and she is very worrried about me sending personal stuff in. I wish i had stayed in the shops now. I am only betting peanuts so i reslly dont know how the rest of their customers go on. I am beginnung to think there 5 star reviews are fake.
A very poor experience.
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James BH
10 October 2019
Comment from ca.trustpilot.com
The worst of the worst when it comes to online betting. You can't get a decent bet on with them. You only have to see all the 1 star reviews below to see how rotten they are The idea they are rated excellent is freaking hilarious to me Give your head a wobble with your reviews, you've had to beg people to leave for €5 A total laughing stock in the gaming industry Dont worry I dont want my 5 euro bet you offered me for this review as I dont use you anymore as I cant get a bet on the horses Don't bother replying I'm not interested in your drivel
The worst of the worst when it comes to online betting. You can't get a decent bet on with them. You only have to see all the 1 star reviews below to see how rotten they are
The idea they are rated excellent is freaking hilarious to me
Give your head a wobble with your reviews, you've had to beg people to leave for €5
A total laughing stock in the gaming industry
Dont worry I dont want my 5 euro bet you offered me for this review as I dont use you anymore as I cant get a bet on the horses
Don't bother replying I'm not interested in your drivel
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Grzegorz Dobija
09 October 2019
Comment from ca.trustpilot.com
Within 2 months I won several hundred pounds and actively used their promotions, now they suspended my access to all bonuses. This is pathetic.
Within 2 months I won several hundred pounds and actively used their promotions, now they suspended my access to all bonuses. This is pathetic.
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Tim
09 October 2019
Comment from ca.trustpilot.com
Had account for just one month before I got restricted. Cant say I care to be honest Customer service is dreadful Live chat and contact is dreadful to navigate Odds are truly pathetic Website is dated and clunky I notice all the other bookies have a few hundred reviews on Trustpilot. Betway have 10 thousand. That isnt suspicious is it. What a total crock this company are. I see below they're trying to get bad reviews removed. So paid for great reviews are fine but truthful bad reviews get reported. You have to be the worst bookmakers I ever wagered with. Try and get this one taken off and I'll go on every social media platform and tell the gambling commission Can this rancid company get any worse? 0/10 I don't even want to give them one star.
Had account for just one month before I got restricted. Cant say I care to be honest
Customer service is dreadful
Live chat and contact is dreadful to navigate
Odds are truly pathetic
Website is dated and clunky
I notice all the other bookies have a few hundred reviews on Trustpilot. Betway have 10 thousand. That isnt suspicious is it. What a total crock this company are.
I see below they're trying to get bad reviews removed. So paid for great reviews are fine but truthful bad reviews get reported. You have to be the worst bookmakers I ever wagered with. Try and get this one taken off and I'll go on every social media platform and tell the gambling commission
Can this rancid company get any worse? 0/10
I don't even want to give them one star.
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David Lo
09 October 2019
Comment from ca.trustpilot.com
I’m trying to withdraw my money from the account I have sent them loads of documents now. Copies of my bank statement pdf format showing deposits to there casino, picture of my payslips and still asking for more and more obscure documents to avoid paying out.
I’m trying to withdraw my money from the account I have sent them loads of documents now. Copies of my bank statement pdf format showing deposits to there casino, picture of my payslips and still asking for more and more obscure documents to avoid paying out.
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Sebastian
09 October 2019
Comment from ca.trustpilot.com
big s..t s..t bookmaker. I have never seen such a s..t like this bookmacher eternal restrictions and problems of winning avoid much better bookmakers
big s..t s..t bookmaker.
I have never seen such a s..t like this bookmacher
eternal restrictions and problems of winning
avoid much better bookmakers
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Curtis Gero
09 October 2019
Comment from ca.trustpilot.com
I love the bonus’ offered from Betway! The phone app is wonderful and the #betyourway is a wonderful addition! I wish you had teaser options and live betting for NFL, but otherwise Betway is fantastic!
I love the bonus’ offered from Betway! The phone app is wonderful and the #betyourway is a wonderful addition! I wish you had teaser options and live betting for NFL, but otherwise Betway is fantastic!
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Danny
09 October 2019
Comment from ca.trustpilot.com
I think it's superb that since they were exposed for paying for reviews they can't spam it with 5* excellent reviews and hide bad ones so what you're saying are the real views of people I have to laugh when I see their PR man on horse racing telling everyone how they're seen money for this horse and that horse when in reality they don't lay a bet I haven't used my account for months as my maximum bet was less than a pound!
I think it's superb that since they were exposed for paying for reviews they can't spam it with 5* excellent reviews and hide bad ones so what you're saying are the real views of people
I have to laugh when I see their PR man on horse racing telling everyone how they're seen money for this horse and that horse when in reality they don't lay a bet
I haven't used my account for months as my maximum bet was less than a pound!
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Matt
08 October 2019
Comment from ca.trustpilot.com
They shut down my account for no reason at all. I’ve tried to contact them on there “customer help line” which is a complete joke. When I ask about my username they reply with the wrong one. I had over $500 in my account now I can’t even get a hold of them.
They shut down my account for no reason at all. I’ve tried to contact them on there “customer help line” which is a complete joke. When I ask about my username they reply with the wrong one. I had over $500 in my account now I can’t even get a hold of them.
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Amit
07 October 2019
Comment from ca.trustpilot.com
Limiting account is one thing it's done by all betting websites. But closing account with money will haunt your company I see reviews here daily no big sites like bet365 or others do it people will fear Reading on internet before opening account. Please improve you loose more than you gain. I am pretty sure I have reached few thousands of people and atleast 100 might have not opened account watching my review on YouTube. I am fed up of their complain procedure I keep asking them explanation on closing my account and taking my money but they put up rule 7 when I explain them I didn't violate any they say your documents are in dispute. It's sad truspilot does not accept attachments else I would show attachments of what they are doing to me. I am putting below my recent complaint email to them for you to realize by reading how much big fraud they are despite giving every document as mentioned on their site even sent them screenshots of their own website where they say they accept these documents they won't open my account and forget giving the winnings they aren't even giving my deposited amount of 30k my hard earned money. Important - Please check attachment 1 and 2 and then my documents its screenshot of your own website betway about what documents you accept for id and address proof for Indian Customers. Hello, i don't believe i have exhausted anything as i have never got a fair chance to prove my innocence cause my questions are never answered. It feels like robbing you have taken away my own deposited hard earned money 30000inr forget the winnings which was 105000 inr. And when i try to prove my innocence I just get one line reply of rule 7 and when i say i haven't violated it i am being told my documents are in dispute. Please put some effort of communication in my case i seriously don't get it when i was told my account is verified and i will get my money even did a call verification. How can you say my documents are in dispute and even if they were in past for any reason why can't you come to agreement when i am sending my documents in every mail i am communicating with. I had sent my documents like 10times can you please be specific which id is in dispute and why. Below i have put my past case and response in brief and my reply about it. Please refund my deposited money thats all i am asking for i don't care about your money. Summary- I was told in past i had violate 7.1 and all when i explained that i havent violated any rules in 7.1 and gave my resons why the misunderstanding would have happened eg. I used public wifi. Now i am being told my documents are in dispute. Reply - I mean like seriously how can you even give such reply when you have everything mentioned on your own website. Yes i send docuemnts as mentioned on your website. The very first document i send was driving lisense which can be checked online in fact Betway asks for it when registering for fast verification I am attaching the screenshot of Betway signup page please see it. My second screenshot is the mention of id and adress proofs on your website that is accepted for Indian customers please see it. Out of them I had sent adhaar card, Passport and driving lisence. Apart from them i even sent utility bill and bank statement. I have worked in a call centre and know that out of all these documents driving lisense and Passport can be checked online so please explain me what made you dispute it. Please provide a proof when you say its in dispute then tell me why is it in dispute. Please tell me where you checked it that you are doubiting its authencity. I had even have a account on a international fundraiser website and they told me they will only accept passport because that is only India id they can check online. Please explain it to me if you say my documents are in dispute why do i need to send you so many id and adress proofs only to be notified you wont accept it. Why when you reject my driving lisense and passport don't give me proof that where you checked it that it said invalid. How is it invalid just give a screenshot of where you checked then I will never bother you even again. All i ask is for a screenshot of my documents showing you invalid please show me on which site you are checking it. I am ready even for home verification. You can send your staff to my home i will verify myself. If not i can come to your place please tell me your office adress in India. If you still decide not to give me my account back even after proving so much of my innocense please its a kind request i dont want to do anything with your website. Just send me my deposited money which was 30k have your money i have no greed for your money. But please give me back my deposited money if you can't reopen my account despite proving every proof of my innocence. And please don't give me automated reply please just send me the proof why is my documents in dispute. And if they were for any reason in past they why don't you sort it out by asking them how can they deny documents they ask for upon registration, those that can be checked online including passport and dl which are international ids infact Indian driving lisense in valid driving lisense in most United nations country. I have even used my indian driving lisense to drive in Kenya. How can you please give a valid reply not automated one. And yes i am reattching my documents for you to see. Please note i realize its mentioned on response its last decision but please understand i have tried to explain everything about my account and this disputes reply does not answer any of my explanation but only raises new confusion because as mentioned in reply my documents are in dispute but i ask why and how come when i have send everything as mentioned on your website. Things that are internationally accepted id and address proofs and when they are internatinally accepted i am talking about passport and driving lisense then how can you reject it and if you are rejecting them please give a reason and if reason is they are invalid or fake according to your checking then kindly just attach a scrrenshot where you checked it and i will personally apologise not only here but also on Trustpilot and Youtube video. Please just give me a proof if you are rejecting my documents if you cant reopen my account and reinstate my balance then please give me back my deposited money i never lost it you have no rights to take it away from me. Its my hard earned money.
Limiting account is one thing it's done by all betting websites. But closing account with money will haunt your company I see reviews here daily no big sites like bet365 or others do it people will fear Reading on internet before opening account. Please improve you loose more than you gain. I am pretty sure I have reached few thousands of people and atleast 100 might have not opened account watching my review on YouTube.
I am fed up of their complain procedure I keep asking them explanation on closing my account and taking my money but they put up rule 7 when I explain them I didn't violate any they say your documents are in dispute. It's sad truspilot does not accept attachments else I would show attachments of what they are doing to me. I am putting below my recent complaint email to them for you to realize by reading how much big fraud they are despite giving every document as mentioned on their site even sent them screenshots of their own website where they say they accept these documents they won't open my account and forget giving the winnings they aren't even giving my deposited amount of 30k my hard earned money.
Important – Please check attachment 1 and 2 and then my documents its screenshot of your own website betway about what documents you accept for id and address proof for Indian Customers.
Hello, i don't believe i have exhausted anything as i have never got a fair chance to prove my innocence cause my questions are never answered. It feels like robbing you have taken away my own deposited hard earned money 30000inr forget the winnings which was 105000 inr. And when i try to prove my innocence I just get one line reply of rule 7 and when i say i haven't violated it i am being told my documents are in dispute. Please put some effort of communication in my case i seriously don't get it when i was told my account is verified and i will get my money even did a call verification. How can you say my documents are in dispute and even if they were in past for any reason why can't you come to agreement when i am sending my documents in every mail i am communicating with. I had sent my documents like 10times can you please be specific which id is in dispute and why. Below i have put my past case and response in brief and my reply about it. Please refund my deposited money thats all i am asking for i don't care about your money.
Summary- I was told in past i had violate 7.1 and all when i explained that i havent violated any rules in 7.1 and gave my resons why the misunderstanding would have happened eg. I used public wifi. Now i am being told my documents are in dispute.
Reply – I mean like seriously how can you even give such reply when you have everything mentioned on your own website. Yes i send docuemnts as mentioned on your website. The very first document i send was driving lisense which can be checked online in fact Betway asks for it when registering for fast verification I am attaching the screenshot of Betway signup page please see it. My second screenshot is the mention of id and adress proofs on your website that is accepted for Indian customers please see it. Out of them I had sent adhaar card, Passport and driving lisence. Apart from them i even sent utility bill and bank statement. I have worked in a call centre and know that out of all these documents driving lisense and Passport can be checked online so please explain me what made you dispute it. Please provide a proof when you say its in dispute then tell me why is it in dispute. Please tell me where you checked it that you are doubiting its authencity. I had even have a account on a international fundraiser website and they told me they will only accept passport because that is only India id they can check online. Please explain it to me if you say my documents are in dispute why do i need to send you so many id and adress proofs only to be notified you wont accept it. Why when you reject my driving lisense and passport don't give me proof that where you checked it that it said invalid. How is it invalid just give a screenshot of where you checked then I will never bother you even again. All i ask is for a screenshot of my documents showing you invalid please show me on which site you are checking it. I am ready even for home verification. You can send your staff to my home i will verify myself. If not i can come to your place please tell me your office adress in India. If you still decide not to give me my account back even after proving so much of my innocense please its a kind request i dont want to do anything with your website. Just send me my deposited money which was 30k have your money i have no greed for your money. But please give me back my deposited money if you can't reopen my account despite proving every proof of my innocence.
And please don't give me automated reply please just send me the proof why is my documents in dispute. And if they were for any reason in past they why don't you sort it out by asking them how can they deny documents they ask for upon registration, those that can be checked online including passport and dl which are international ids infact Indian driving lisense in valid driving lisense in most United nations country. I have even used my indian driving lisense to drive in Kenya. How can you please give a valid reply not automated one. And yes i am reattching my documents for you to see.
Please note i realize its mentioned on response its last decision but please understand i have tried to explain everything about my account and this disputes reply does not answer any of my explanation but only raises new confusion because as mentioned in reply my documents are in dispute but i ask why and how come when i have send everything as mentioned on your website. Things that are internationally accepted id and address proofs and when they are internatinally accepted i am talking about passport and driving lisense then how can you reject it and if you are rejecting them please give a reason and if reason is they are invalid or fake according to your checking then kindly just attach a scrrenshot where you checked it and i will personally apologise not only here but also on Trustpilot and Youtube video. Please just give me a proof if you are rejecting my documents if you cant reopen my account and reinstate my balance then please give me back my deposited money i never lost it you have no rights to take it away from me. Its my hard earned money.
Reply
Sai Krishna
07 October 2019
Comment from ca.trustpilot.com
After winning huge amount, I opted for withdrawal and the withdrawal status shows paid actually not credited in my bank account,, Now I try to log into my account but it shows account closed don’t know why?
After winning huge amount, I opted for withdrawal and the withdrawal status shows paid actually not credited in my bank account,, Now I try to log into my account but it shows account closed don’t know why?
Reply
Gavin
06 October 2019
Comment from ca.trustpilot.com
**What a grubby firm Betway are They more concerned about getting good reviews on here than actually giving players a shot at winning. I have never laughed so much in my life when I saw the excellent rating on here. I see after they were exposed they have put a halt to paying reviews. I guess they'll be back when the furore has died down Show you have a clue and they limit you straight away and then looking at the replies on here just say things like " industry standard" or "senior management decisions not made lightly" or quote terms and conditions Its a shame they never go industry standard prices. Look at soccer or golf odds on comparison website and you'll see they are dreadful Oh and they DO make it difficult to get in touch. You have to click numerous pages to get info and contact them and live chat is no use. Every other firm has live chat easy to reach not hidden away Can only recommend you give them a wide berth. They only want losers**
**What a grubby firm Betway are
They more concerned about getting good reviews on here than actually giving players a shot at winning. I have never laughed so much in my life when I saw the excellent rating on here. I see after they were exposed they have put a halt to paying reviews. I guess they'll be back when the furore has died down
Show you have a clue and they limit you straight away and then looking at the replies on here just say things like " industry standard" or "senior management decisions not made lightly" or quote terms and conditions
Its a shame they never go industry standard prices. Look at soccer or golf odds on comparison website and you'll see they are dreadful
Oh and they DO make it difficult to get in touch. You have to click numerous pages to get info and contact them and live chat is no use. Every other firm has live chat easy to reach not hidden away
Can only recommend you give them a wide berth. They only want losers**
Reply
Danny F
05 October 2019
Comment from ca.trustpilot.com
Got text messages constantly offering me promos so then I started doing the promos. Bet 25 get 25 free bet. Bet 50 get 100 free bet Then I got an email saying I was no longer eligible for the promos!!! Why send them me and then stop when I used them??? Ridiculous And yes I'm only a recreational punter as you call it. Thanks for nothing
Got text messages constantly offering me promos so then
I started doing the promos. Bet 25 get 25 free bet. Bet 50 get 100 free bet
Then I got an email saying I was no longer eligible for the promos!!! Why send them me and then stop when I used them??? Ridiculous
And yes I'm only a recreational punter as you call it.
Thanks for nothing
Reply
MJ
04 October 2019
Comment from ca.trustpilot.com
Wasnt going to leave a review but then read in The Times paying for reviews. I've emailed the gambling commission about that Had to jump through ridiculous number of hoops to get verified. Nothing I sent was good enough. Absolute nightmare which was ridiculous. Takes them a few days to reply to emails. Never in a hurry Had account open 4 weeks. I lost for 3 weeks then got lucky week 4 . Then got the email telling me my account had been restricted. What a spineless organisation they are. The traders need to grow some cajones The silly thing was I would have lost it back no doubt but they got so scared I won for 5 days they stopped me betting with them The idea they are really rated excellent is completely laughable. I hope more people tell how bad they are and the truth comes out I'm no losing sleep as much better firms out there MJ
Wasnt going to leave a review but then read in The Times paying for reviews. I've emailed the gambling commission about that
Had to jump through ridiculous number of hoops to get verified. Nothing I sent was good enough. Absolute nightmare which was ridiculous. Takes them a few days to reply to emails. Never in a hurry
Had account open 4 weeks. I lost for 3 weeks then got lucky week 4 . Then got the email telling me my account had been restricted. What a spineless organisation they are. The traders need to grow some cajones
The silly thing was I would have lost it back no doubt but they got so scared I won for 5 days they stopped me betting with them
The idea they are really rated excellent is completely laughable. I hope more people tell how bad they are and the truth comes out
I'm no losing sleep as much better firms out there
MJ
Reply
David
04 October 2019
Comment from ca.trustpilot.com
Not a pleasant company to deal with Make it as difficult as they can for you to contact them. Takes ages to find live chat or a phone number on the site. That's not a coincidence Don't take a proper bet. Odds really uncompetitive Don't process withdraws Friday obviously hoping you'll reverse and lose your money over the weekend. That's not a coincidence either. My money still pending now. Unacceptable. Will get it and stick with Ladbrokes
Not a pleasant company to deal with
Make it as difficult as they can for you to contact them. Takes ages to find live chat or a phone number on the site. That's not a coincidence
Don't take a proper bet. Odds really uncompetitive
Don't process withdraws Friday obviously hoping you'll reverse and lose your money over the weekend. That's not a coincidence either. My money still pending now. Unacceptable.
Will get it and stick with Ladbrokes
Reply
Ignas T
04 October 2019
Comment from ca.trustpilot.com
Keep in mind that you will not get a new player bonus! Your bonus will expire in a week! Verification is taking more than that.
Keep in mind that you will not get a new player bonus! Your bonus will expire in a week! Verification is taking more than that.
Reply
Amit
04 October 2019
Comment from ca.trustpilot.com
Hi, guys I was robbed off 30k of my deposited money on Betway forget my winnings which was 105000inr around 1500 dollars. I just read this review below of Pranjal and got even more frustrated cause it's exactly my case as well. Despite sending all documents they won't verify me. I am posting my latest email update to them you can see how frustrating their system of robbing their customers is. Hello, I was told in past i had violate 7.1 and all when i explained that i havent violated any rules in 7.1 and gave my resons why the misunderstanding would have happened eg. I used public wifi. Now i am being told my documents are in dispute. i mean like seriously how can you even give such reply when you have everything mentioned on your own website. Yes i send docuemnts as mentions on your website. The very first document i send was driving lisense which can be checked online in fact Betway asks for it when registering for fast verification I am attaching the screenshot of Betway signup page please see it. My second screenshot is the mention of id and adress proofs on your website that is accepted for Indian customers please see it. Out of them I had sent adhaar card, Passport and driving lisence. Apart from them i even sent utility bill and bank statement. I have worked in a call centre and know that out of all these documents driving lisense and Passport can be checked online so please explain me what made you dispute it. Please provide a proof when you say its in dispute then tell me why is it in dispute. Please tell me where you checked it that you are doubiting its authencity. I had even have a account on a international fundraiser website and they told me they will only accept passport because that is only India id they can check online. Please explain it to me if you say my documents are in dispute why do i need to send you so many id and adress proofs only to be notified you wont accept it. Why when you reject my driving lisense and passport don't give me proof that where you checked it that it said invalid. How is it invalid just give a screenshot of where you checked then I will never bother you even again. All i ask is for a screenshot of my documents showing you invalid please show me on which site you are checking it. I am ready even for home verification. You can send your staff to my home i will verify mysself even i can come to your place please tell me your office adress in India. If you still decide not to give me my account back even after proving so much of my innocense please its a kind request i dont want to do anything with your website. Just send me my deposited money which was 30k have your money i have no greed for your money. But please give me back my deposited money if you can't reopen my account despite proving every proof of my innocence. And please don't give me automated reply please just send me the proof why is my documents in dispute. And if they were for any reason in past they why don't you sort it out by asking them how can they deny documents they ask for upon registration, those that can be checked online including passport and dl which are international ids infact Indian driving lisense in valid driving lisense in most United nations country. I have even used my indian driving lisense to drive in Kenya. How can you please give a valid reply not automated one. And yes i am reattching my documents for you to see. Please note i realize its mentioned on response its last decision but please understand i have tried to explain everything about my account and this dispute's reply does not answer any of my explanation but only raises new confusion because as mentioned in reply my documents are in dispute but i ask why and how come when i have send everything as mentioned on your website. Things that are internationally accepted id and address proofs and when they are internatinally accepted i am talking about passport and driving lisense then how can you reject it and if you are rejecting then please give a reson and if reason in they are invalid or fake according to your checking then kindly just attach a scrrenshot where you checked it and i will personally apologise not only here but also on Trustpilot and Youtube video. Please just give me a proof if you are rejecting my documents if you cant reopen my account and reinstate my balance then please give me back my deposited money i never lost it you have no rights to take it away from me.
Hi, guys I was robbed off 30k of my deposited money on Betway forget my winnings which was 105000inr around 1500 dollars. I just read this review below of Pranjal and got even more frustrated cause it's exactly my case as well. Despite sending all documents they won't verify me. I am posting my latest email update to them you can see how frustrating their system of robbing their customers is.
Hello, I was told in past i had violate 7.1 and all when i explained that i havent violated any rules in 7.1 and gave my resons why the misunderstanding would have happened eg. I used public wifi. Now i am being told my documents are in dispute. i mean like seriously how can you even give such reply when you have everything mentioned on your own website. Yes i send docuemnts as mentions on your website. The very first document i send was driving lisense which can be checked online in fact Betway asks for it when registering for fast verification I am attaching the screenshot of Betway signup page please see it. My second screenshot is the mention of id and adress proofs on your website that is accepted for Indian customers please see it. Out of them I had sent adhaar card, Passport and driving lisence. Apart from them i even sent utility bill and bank statement. I have worked in a call centre and know that out of all these documents driving lisense and Passport can be checked online so please explain me what made you dispute it. Please provide a proof when you say its in dispute then tell me why is it in dispute. Please tell me where you checked it that you are doubiting its authencity. I had even have a account on a international fundraiser website and they told me they will only accept passport because that is only India id they can check online. Please explain it to me if you say my documents are in dispute why do i need to send you so many id and adress proofs only to be notified you wont accept it. Why when you reject my driving lisense and passport don't give me proof that where you checked it that it said invalid. How is it invalid just give a screenshot of where you checked then I will never bother you even again. All i ask is for a screenshot of my documents showing you invalid please show me on which site you are checking it. I am ready even for home verification. You can send your staff to my home i will verify mysself even i can come to your place please tell me your office adress in India. If you still decide not to give me my account back even after proving so much of my innocense please its a kind request i dont want to do anything with your website. Just send me my deposited money which was 30k have your money i have no greed for your money. But please give me back my deposited money if you can't reopen my account despite proving every proof of my innocence.
And please don't give me automated reply please just send me the proof why is my documents in dispute. And if they were for any reason in past they why don't you sort it out by asking them how can they deny documents they ask for upon registration, those that can be checked online including passport and dl which are international ids infact Indian driving lisense in valid driving lisense in most United nations country. I have even used my indian driving lisense to drive in Kenya. How can you please give a valid reply not automated one. And yes i am reattching my documents for you to see.
Please note i realize its mentioned on response its last decision but please understand i have tried to explain everything about my account and this dispute's reply does not answer any of my explanation but only raises new confusion because as mentioned in reply my documents are in dispute but i ask why and how come when i have send everything as mentioned on your website. Things that are internationally accepted id and address proofs and when they are internatinally accepted i am talking about passport and driving lisense then how can you reject it and if you are rejecting then please give a reson and if reason in they are invalid or fake according to your checking then kindly just attach a scrrenshot where you checked it and i will personally apologise not only here but also on Trustpilot and Youtube video. Please just give me a proof if you are rejecting my documents if you cant reopen my account and reinstate my balance then please give me back my deposited money i never lost it you have no rights to take it away from me.
Reply
Pranjal
04 October 2019
Comment from ca.trustpilot.com
This is Scam Company if you think you can get your winning amount it's totally wrong thinking. When I going to withdrawal my money its near about 7k they asking me my id and address proof I send them my I'd and Address proof also. After 2 days they again ask me my address proof. I send them again.. Next day I chat with live person he told me your documents are fully verified you can get your money as soon as possible.. I feel relaxed.. Next day I got a email from verification department that my account is permanently blocked and they are not going to release the money.. Now you think guys they can easily take deposit without any objection. But when you go to withdrawal the same money they required lots of documents from you to prove it you are the same depositor.. Its mean they want you won't able to take you money any how from them.
This is Scam Company if you think you can get your winning amount it's totally wrong thinking. When I going to withdrawal my money its near about 7k they asking me my id and address proof I send them my I'd and Address proof also. After 2 days they again ask me my address proof. I send them again.. Next day I chat with live person he told me your documents are fully verified you can get your money as soon as possible.. I feel relaxed.. Next day I got a email from verification department that my account is permanently blocked and they are not going to release the money.. Now you think guys they can easily take deposit without any objection. But when you go to withdrawal the same money they required lots of documents from you to prove it you are the same depositor.. Its mean they want you won't able to take you money any how from them.
Reply
David
03 October 2019
Comment from ca.trustpilot.com
Little point using Betway All the other firms have early prices on US Racing 6 hours ahead Betway wait 30 seconds before the race like they are petrified at being caught out. All I read are its down to the traders decision blah blah blah They don't take any decent bets anyway. A total embarrassing so called bookie There are dozens of bookies out there who don't wait till 30 secs before post time. I'll be betting with those now There's absolutely no reason to have a Betway accoount the odds aren't competitive , the limits are dreadful
Little point using Betway
All the other firms have early prices on US Racing 6 hours ahead
Betway wait 30 seconds before the race like they are petrified at being caught out. All I read are its down to the traders decision blah blah blah
They don't take any decent bets anyway. A total embarrassing so called bookie
There are dozens of bookies out there who don't wait till 30 secs before post time. I'll be betting with those now
There's absolutely no reason to have a Betway accoount the odds aren't competitive , the limits are dreadful
Reply
J
03 October 2019
Comment from ca.trustpilot.com
Good first online betting experience.
Good first online betting experience.
Reply
Degenerate GamblingPRO
03 October 2019
Comment from ca.trustpilot.com
Give this site a bad review as i was was drunk and upset about a bonus not being awarded. Turned out to be my fault, through cashing out with 2 minutes left and the team 2-0 up lol (impatient wee s#it) Wasn't allowed to cash out even if game was basically over. Anyways ... they offer a nice selection of bonuses and have a nice site to go with it. Fair wagering. I won't be using them anymore as i like to use cash only. I had too many accounts and now i've kept only two. This site was a tied third but had to go over others. I will be back here playing again if i want a change.
Give this site a bad review as i was was drunk and upset about a bonus not being awarded. Turned out to be my fault, through cashing out with 2 minutes left and the team 2-0 up lol (impatient wee s#it) Wasn't allowed to cash out even if game was basically over.
Anyways … they offer a nice selection of bonuses and have a nice site to go with it. Fair wagering. I won't be using them anymore as i like to use cash only. I had too many accounts and now i've kept only two. This site was a tied third but had to go over others. I will be back here playing again if i want a change.
Reply
Amor
01 October 2019
Comment from ca.trustpilot.com
Be careful everyone , they are very bad in terms of verifying you. When it comes to this politics they are very strange. I sent bank statement and it was under 3 months and they rejected it with driving license. Then I sent driving license and passport and keep asking me to get verified,they do not care guys. Be careful They will make you wait for your money and most likely will try and go against this.
Be careful everyone , they are very bad in terms of verifying you. When it comes to this politics they are very strange. I sent bank statement and it was under 3 months and they rejected it with driving license. Then I sent driving license and passport and keep asking me to get verified,they do not care guys. Be careful They will make you wait for your money and most likely will try and go against this.
Reply
Justin
01 October 2019
Comment from ca.trustpilot.com
This is the worst illegal operative company I have ever crossed paths with. In full admittance they said I was self excluded across their whole network! Yet allowed another account to He opened with the exact same details! Money laundering, illegal, horrible, patronising people! Taking my complaint through Ibas as have all the evidence needed! Will bring them right down! Being a journalist... you know how to word things on social media to get a reaction ☺️. Bet ya way out of this one !
This is the worst illegal operative company I have ever crossed paths with.
In full admittance they said I was self excluded across their whole network! Yet allowed another account to
He opened with the exact same details!
Money laundering, illegal, horrible, patronising people!
Taking my complaint through Ibas as have all the evidence needed! Will bring them right down!
Being a journalist… you know how to word things on social media to get a reaction ☺️.
Bet ya way out of this one !
Reply
Michael
01 October 2019
Comment from ca.trustpilot.com
As if they really deserve the excellent rating HAD an account with them and couldn't even get a bet on on a rave they sponsored All smoke and mirrors. fancy pr men , person n here obviously copy and pasting answers and trying to surpress bad reviews by getting then removed and according to what I have read pays for reviews what kind of company acts in this way???
As if they really deserve the excellent rating
HAD an account with them and couldn't even get a bet on on a rave they sponsored
All smoke and mirrors. fancy pr men , person n here obviously copy and pasting answers and trying to surpress bad reviews by getting then removed and according to what I have read pays for reviews
what kind of company acts in this way???
Reply
Courtney
30 September 2019
Comment from ca.trustpilot.com
Really loved betway until today. Deposited 20 pound that left my paypal yet it never credited the account! Had to chase and chase them and got loads of different storys! now have to wait 24 hours really not good
Really loved betway until today. Deposited 20 pound that left my paypal yet it never credited the account! Had to chase and chase them and got loads of different storys! now have to wait 24 hours really not good
Reply
Olivia Crosby
30 September 2019
Comment from ca.trustpilot.com
Not too sure where to begin here … This started around three weeks ago when I won big and wanted to withdraw my funds (£12,000) and they sent me an email requesting documents. Since that day I have had the worst experience of my life. I have provided numerous documents that have been requested: Bank statements, Paypal verification, monthly phone bill and my utility bill over the course of the past three weeks after I have been chasing Betway around and not even exaggerating in saying I have been on LiveChat well over twenty times alongside their customer service chasing them to speed up the process only to once again chase them today to schedule a phone call which was supposed to be the last step in the verification process however, only to receive an email stating my account had been closed and I was to receive no phone call as well as being unable to get in contact with their so called 'Operation's Department.' I am 19 years of age and a girl at university, I had planned to spend my winnings on my rental and accommodations fees (which are already overdue) in order to make a life of myself only to be ripped away from this horrible company when I have done nothing wrong. I have sent numerous emails only to be ignored as well to appeal this process however I am stuck on what to do. Has anyone any advice to help me? I was thinking Legal action could be a good way to go as my friends father is a lawyer and this is probably the only way this awful 'regulated' company would listen to me. I feel abused and horrible in the way I have been treated. Simply unacceptable.
Not too sure where to begin here … This started around three weeks ago when I won big and wanted to withdraw my funds (£12,000) and they sent me an email requesting documents. Since that day I have had the worst experience of my life. I have provided numerous documents that have been requested: Bank statements, Paypal verification, monthly phone bill and my utility bill over the course of the past three weeks after I have been chasing Betway around and not even exaggerating in saying I have been on LiveChat well over twenty times alongside their customer service chasing them to speed up the process only to once again chase them today to schedule a phone call which was supposed to be the last step in the verification process however, only to receive an email stating my account had been closed and I was to receive no phone call as well as being unable to get in contact with their so called 'Operation's Department.' I am 19 years of age and a girl at university, I had planned to spend my winnings on my rental and accommodations fees (which are already overdue) in order to make a life of myself only to be ripped away from this horrible company when I have done nothing wrong. I have sent numerous emails only to be ignored as well to appeal this process however I am stuck on what to do. Has anyone any advice to help me? I was thinking Legal action could be a good way to go as my friends father is a lawyer and this is probably the only way this awful 'regulated' company would listen to me. I feel abused and horrible in the way I have been treated. Simply unacceptable.
Reply
Vera
30 September 2019
Comment from ca.trustpilot.com
Top casino and bookmaker
Top casino and bookmaker
Reply
Amit
30 September 2019
Comment from ca.trustpilot.com
Kind reqest to Betway staff here please don't report my review for reposting I have already explained they were delete by system software cause I gave external YouTube link. If you report my review gets deleted hence I have every right to give another review. Please don't blame me for something you are forcing me to do I have the right of 1 review so please let it be here. You don't know how much frustration you guys have given me for no reason even what you are doing here despite mine note even on last review is stealing someones right to freedom of speech. And please don't give me any reply here I haven't seen a single reply from Betway here which is any helpful to anyone who complains here. I post here only to make myself heard by more people. Hello guys my betway user id green0608, I would like to share my experience on Betway which is really bad. I opened my account cause i saw a promotion which said 30k bonus when you deposit 30k but after i deposited 30k i didnt got my bonus i had to chat with many of their representatives to get it added. At start i lost but then i won 104000 inr approximately $1500. I had only withdrawn 1000 inr but never got it in my neteller account.I contacted their support and they asked me to send verification documents. I send them all my documents in many emails which were adhaar card, driving lisense, passport, utility bill and bank statement. Then i was told i need to complete call verification. I did that too and on call verification i ansewered everything correctly and i was told i will get my money soon i am verified. I kept waiting but no sucess by this time my account was also locked then closed and all my winnings 104000 excluding unsetelled bets disappeared. I was told i had violated 7.1 of their rules which has over 20 things written in it but even after repetedly asking i was not told which rule i violated they told me even we are not informed of that information on senior department knows it. I mean seriously they took my deposited money 30k and winnings but wont even tell me why. After sometime i became hopeless cause they stopped replying or i was getting automated reply telling same thing. So i started thinking what i did wrong. I thought a lot and came to conclusion i was rude to them and called them cheat and fraud thats why they are treating me badly so i decided its best i apologise. What else can you do with your money being stuck on a online website that operates abroad and with betting being illegal(sort of) in India there isn't even a leagal option that can be taken. So i apologised to them 3 times and waited. I waited for 2 months but still didn't got any positive response. So now i thought its not gonna work maybe i failed somewhere to put my case and realzed i might have done 2 things that might have caused this one was the fact that i used public wifi on metro which i use 4hrs a day and being public there is a chance someone else too on betway might have used it. And secondly my address was slightly different on all ids i have sent them too which i gave them explanation too that here in India things don't work like UK the address migh be slight different on different id this is because same place is pronounced differently too, or has more than one name for example - Chirand and Chirandanchal are same District is also in short spelled as DIST and Chaprapo is also called Chapra and more. I don't have much hope with betway cause mostly i get automated reply from them i doubt its even a human replying. But my case is open any positive news i will surely share. But i don't want anyone to go through this torure so i have uploaded a video of my betway review which has around 2000 views already i hope it gets more not only this i am in process to make collaboration with 2 one big and one decent youtube channel with 128000subs and 28000subs. My goal is to reach many people specially Indians so they don't fall for any bonus and lose their money. Its really sad and unbelieveable despite sending driving lisense which they themself ask during registration for quick approval cause it can be checked online by anyone and specially passport which is biggest International identity proof surely can be checked online they didn't verify my account. Why would anyone not think its a big scam.I have really been through nighmare because of betway lost my own deposit on 30000 inr forget the winnings. Everyday i hope i would get my money back but in vain. Its really sad how people are not human enough to see others pain. I think i am going to spend my whole weekend on this matter cause i can't focus on anything else i will be posting my story on every platform i come across. Also note that i have fully verified Neteller, Skrill, bet365, 1xbet, unibet and dafabet account and most of them were verified in hours. So you can see where betway stands in comparison with its competitors. Its really sad such a reputed company can do this.
Kind reqest to Betway staff here please don't report my review for reposting I have already explained they were delete by system software cause I gave external YouTube link. If you report my review gets deleted hence I have every right to give another review. Please don't blame me for something you are forcing me to do I have the right of 1 review so please let it be here. You don't know how much frustration you guys have given me for no reason even what you are doing here despite mine note even on last review is stealing someones right to freedom of speech. And please don't give me any reply here I haven't seen a single reply from Betway here which is any helpful to anyone who complains here. I post here only to make myself heard by more people.
Hello guys my betway user id green0608, I would like to share my experience on Betway which is really bad. I opened my account cause i saw a promotion which said 30k bonus when you deposit 30k but after i deposited 30k i didnt got my bonus i had to chat with many of their representatives to get it added. At start i lost but then i won 104000 inr approximately $1500.
I had only withdrawn 1000 inr but never got it in my neteller account.I contacted their support and they asked me to send verification documents. I send them all my documents in many emails which were adhaar card, driving lisense, passport, utility bill and bank statement. Then i was told i need to complete call verification. I did that too and on call verification i ansewered everything correctly and i was told i will get my money soon i am verified. I kept waiting but no sucess by this time my account was also locked then closed and all my winnings 104000 excluding unsetelled bets disappeared.
I was told i had violated 7.1 of their rules which has over 20 things written in it but even after repetedly asking i was not told which rule i violated they told me even we are not informed of that information on senior department knows it. I mean seriously they took my deposited money 30k and winnings but wont even tell me why. After sometime i became hopeless cause they stopped replying or i was getting automated reply telling same thing. So i started thinking what i did wrong. I thought a lot and came to conclusion i was rude to them and called them cheat and fraud thats why they are treating me badly so i decided its best i apologise. What else can you do with your money being stuck on a online website that operates abroad and with betting being illegal(sort of) in India there isn't even a leagal option that can be taken. So i apologised to them 3 times and waited. I waited for 2 months but still didn't got any positive response.
So now i thought its not gonna work maybe i failed somewhere to put my case and realzed i might have done 2 things that might have caused this one was the fact that i used public wifi on metro which i use 4hrs a day and being public there is a chance someone else too on betway might have used it. And secondly my address was slightly different on all ids i have sent them too which i gave them explanation too that here in India things don't work like UK the address migh be slight different on different id this is because same place is pronounced differently too, or has more than one name for example – Chirand and Chirandanchal are same District is also in short spelled as DIST and Chaprapo is also called Chapra and more.
I don't have much hope with betway cause mostly i get automated reply from them i doubt its even a human replying. But my case is open any positive news i will surely share.
But i don't want anyone to go through this torure so i have uploaded a video of my betway review which has around 2000 views already i hope it gets more not only this i am in process to make collaboration with 2 one big and one decent youtube channel with 128000subs and 28000subs. My goal is to reach many people specially Indians so they don't fall for any bonus and lose their money.
Its really sad and unbelieveable despite sending driving lisense which they themself ask during registration for quick approval cause it can be checked online by anyone and specially passport which is biggest International identity proof surely can be checked online they didn't verify my account. Why would anyone not think its a big scam.I have really been through nighmare because of betway lost my own deposit on 30000 inr forget the winnings. Everyday i hope i would get my money back but in vain. Its really sad how people are not human enough to see others pain. I think i am going to spend my whole weekend on this matter cause i can't focus on anything else i will be posting my story on every platform i come across.
Also note that i have fully verified Neteller, Skrill, bet365, 1xbet, unibet and dafabet account and most of them were verified in hours. So you can see where betway stands in comparison with its competitors. Its really sad such a reputed company can do this.
Reply
Degenerate GamblingPRO
29 September 2019
Comment from ca.trustpilot.com
This site is one of the lowest of the low. They wouldn't even let me close my account for life, in case i choose to play with them again. Lots of fake offers on show and if lucky enough to be awarded, your account will be restricted shortly after by the looks of it. PADDY POWER, WILLIAM HILL OR CASUMO ANY DAY OVER THIS SHOWER OF S HITE.
This site is one of the lowest of the low. They wouldn't even let me close my account for life, in case i choose to play with them again. Lots of fake offers on show and if lucky enough to be awarded, your account will be restricted shortly after by the looks of it.
PADDY POWER, WILLIAM HILL OR CASUMO ANY DAY OVER THIS SHOWER OF S HITE.
Reply
Victoria
29 September 2019
Comment from ca.trustpilot.com
Good betting site!
Good betting site!
Reply
ALEX. C
29 September 2019
Comment from ca.trustpilot.com
Hello my account is alexcosmin1990, i used betway for a while and after i won little over 600 pounds with a 300 deposit my account been limited and restricted for betting, requested withdrawal, sent my gov id, passport, driver licence, bank statement. They after requested me a bill on my name wich i cant provide as i explained them clearly i cant provide bills as i moved in uk 1 year ago and the bills are on my girlfriend name, i told them i only have my driver licence and my bank statement. They keep rejecting me saying they need utility bills or credit card statement... How can i send them a credit card statement if i have a debit card and i sent you my bank statement and my driver licence!
Hello my account is alexcosmin1990, i used betway for a while and after i won little over 600 pounds with a 300 deposit my account been limited and restricted for betting, requested withdrawal, sent my gov id, passport, driver licence, bank statement.
They after requested me a bill on my name wich i cant provide as i explained them clearly i cant provide bills as i moved in uk 1 year ago and the bills are on my girlfriend name, i told them i only have my driver licence and my bank statement. They keep rejecting me saying they need utility bills or credit card statement… How can i send them a credit card statement if i have a debit card and i sent you my bank statement and my driver licence!
Reply
sudbury1980
28 September 2019
Comment from ca.trustpilot.com
Very happy with site
Very happy with site
Reply
Amit
28 September 2019
Comment from ca.trustpilot.com
First of all I am not deleting review they getting deletd by system software possibly because unknowing I had given external link. So please don't report if my review stays I won't repost. People need to know the truth. I have rights to say what happened to me. Hello guys my betway user id green0608, I would like to share my experience on Betway which is really bad. I opened my account cause i saw a promotion which said 30k bonus when you deposit 30k but after i deposited 30k i didnt got my bonus i had to chat with many of their representatives to get it added. At start i lost but then i won 104000 inr approximately $1500. I had only withdrawn 1000 inr but never got it in my neteller account.I contacted their support and they asked me to send verification documents. I send them all my documents in many emails which were adhaar card, driving lisense, passport, utility bill and bank statement. Then i was told i need to complete call verification. I did that too and on call verification i ansewered everything correctly and i was told i will get my money soon i am verified. I kept waiting but no sucess by this time my account was also locked then closed and all my winnings 104000 excluding unsetelled bets disappeared. I was told i had violated 7.1 of their rules which has over 20 things written in it but even after repetedly asking i was not told which rule i violated they told me even we are not informed of that information on senior department knows it. I mean seriously they took my deposited money 30k and winnings but wont even tell me why. After sometime i became hopeless cause they stopped replying or i was getting automated reply telling same thing. So i started thinking what i did wrong. I thought a lot and came to conclusion i was rude to them and called them cheat and fraud thats why they are treating me badly so i decided its best i apologise. What else can you do with your money being stuck on a online website that operates abroad and with betting being illegal(sort of) in India there isn't even a leagal option that can be taken. So i apologised to them 3 times and waited. I waited for 2 months but still didn't got any positive response. So now i thought its not gonna work maybe i failed somewhere to put my case and realzed i might have done 2 things that might have caused this one was the fact that i used public wifi on metro which i use 4hrs a day and being public there is a chance someone else too on betway might have used it. And secondly my address was slightly different on all ids i have sent them too which i gave them explanation too that here in India things don't work like UK the address migh be slight different on different id this is because same place is pronounced differently too, or has more than one name for example - Chirand and Chirandanchal are same District is also in short spelled as DIST and Chaprapo is also called Chapra and more. I don't have much hope with betway cause mostly i get automated reply from them i doubt its even a human replying saying same thing but my case is open any positive news i will surely share. But i don't want anyone to go through this torure so i have uploaded a video of my betway review which has aroung 2000 views already i hope it gets more not only this i am in process to make collaboration with 2 one big and one decent youtube channel with 128000subs and 28000subs. My goal is to reach many people specially Indians so they don't fall for any bonus and lose their money. Its really sad and unbelieveable despite sending driving lisense which they themself ask during registration for quick approval cause it can be checked online by anyone and specially passport which is biggest International identity proof surely can be checked online they didn't verify my account. Why would anyone not think its a big scam.I have really been through nighmare because of betway lost my own deposit on 30000 inr forget the winnings. Everyday i hope i would get my money back but in vain. Its really sad how people are not human enough to see others pain. I think i am going to spend my whole weekend on this matter cause i can't focus on anything else i will be posting my story on every platform i come across. Also note that i have fully verified Neteller, Skrill, bet365, 1xbet, unibet and dafabet account and most of them were verified in hours. So you can see where betway stands in comparison with its competitors. Its really sad such a reputed company can do this.
First of all I am not deleting review they getting deletd by system software possibly because unknowing I had given external link. So please don't report if my review stays I won't repost. People need to know the truth. I have rights to say what happened to me.
Hello guys my betway user id green0608, I would like to share my experience on Betway which is really bad. I opened my account cause i saw a promotion which said 30k bonus when you deposit 30k but after i deposited 30k i didnt got my bonus i had to chat with many of their representatives to get it added. At start i lost but then i won 104000 inr approximately $1500.
I had only withdrawn 1000 inr but never got it in my neteller account.I contacted their support and they asked me to send verification documents. I send them all my documents in many emails which were adhaar card, driving lisense, passport, utility bill and bank statement. Then i was told i need to complete call verification. I did that too and on call verification i ansewered everything correctly and i was told i will get my money soon i am verified. I kept waiting but no sucess by this time my account was also locked then closed and all my winnings 104000 excluding unsetelled bets disappeared.
I was told i had violated 7.1 of their rules which has over 20 things written in it but even after repetedly asking i was not told which rule i violated they told me even we are not informed of that information on senior department knows it. I mean seriously they took my deposited money 30k and winnings but wont even tell me why. After sometime i became hopeless cause they stopped replying or i was getting automated reply telling same thing. So i started thinking what i did wrong. I thought a lot and came to conclusion i was rude to them and called them cheat and fraud thats why they are treating me badly so i decided its best i apologise. What else can you do with your money being stuck on a online website that operates abroad and with betting being illegal(sort of) in India there isn't even a leagal option that can be taken. So i apologised to them 3 times and waited. I waited for 2 months but still didn't got any positive response.
So now i thought its not gonna work maybe i failed somewhere to put my case and realzed i might have done 2 things that might have caused this one was the fact that i used public wifi on metro which i use 4hrs a day and being public there is a chance someone else too on betway might have used it. And secondly my address was slightly different on all ids i have sent them too which i gave them explanation too that here in India things don't work like UK the address migh be slight different on different id this is because same place is pronounced differently too, or has more than one name for example – Chirand and Chirandanchal are same District is also in short spelled as DIST and Chaprapo is also called Chapra and more.
I don't have much hope with betway cause mostly i get automated reply from them i doubt its even a human replying saying same thing but my case is open any positive news i will surely share.
But i don't want anyone to go through this torure so i have uploaded a video of my betway review which has aroung 2000 views already i hope it gets more not only this i am in process to make collaboration with 2 one big and one decent youtube channel with 128000subs and 28000subs. My goal is to reach many people specially Indians so they don't fall for any bonus and lose their money.
Its really sad and unbelieveable despite sending driving lisense which they themself ask during registration for quick approval cause it can be checked online by anyone and specially passport which is biggest International identity proof surely can be checked online they didn't verify my account. Why would anyone not think its a big scam.I have really been through nighmare because of betway lost my own deposit on 30000 inr forget the winnings. Everyday i hope i would get my money back but in vain. Its really sad how people are not human enough to see others pain. I think i am going to spend my whole weekend on this matter cause i can't focus on anything else i will be posting my story on every platform i come across.
Also note that i have fully verified Neteller, Skrill, bet365, 1xbet, unibet and dafabet account and most of them were verified in hours. So you can see where betway stands in comparison with its competitors. Its really sad such a reputed company can do this.
Reply
Malcolm
27 September 2019
Comment from ca.trustpilot.com
They deliberately make it difficult for people to find live chat and nowhere on the site is number to call I lost for 3 weeks than had a week when I won and got restricted. Absolutely pathetic. I was still down overall which is what made it so tragic First time I won you couldn't limit me fast enough. Happy when was losing though Dreadful company who only want losers
They deliberately make it difficult for people to find live chat and nowhere on the site is number to call
I lost for 3 weeks than had a week when I won and got restricted. Absolutely pathetic. I was still down overall which is what made it so tragic
First time I won you couldn't limit me fast enough. Happy when was losing though
Dreadful company who only want losers
Reply
Bill Gill
18 November 2019
Comment from ca.trustpilot.com
I'm surprised how betway is still getting good reviews I tried to get a payout 2 years ago and never received a penny. When searching for betting sites in canada they always turn up in the top spot most of the time are all these search sites biased or paid off to give them good reviews?
I'm surprised how betway is still getting good reviews I tried to get a payout 2 years ago and never received a penny. When searching for betting sites in canada they always turn up in the top spot most of the time are all these search sites biased or paid off to give them good reviews?