Betway Review

Very very bad experience with betway.
1st of all I had won a voucher and when the time comes to redeem, they blocked my promotion without any reason.
Very very very bad experience

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When it's deposit time u guys take my money without any problems.. as I win I can't use the same way to get bk my money my card is a Visa card that works anywere in the world why can't I withdraw my money to my card🤔🤔🤔

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hello I write a complaint about betway they didnt do abything even wirh alllll the proofs they have they didnt pay my money they dont even tell me the reason now Im going to IBAS and Sportsbookreview against them! they a very big scam company! I will even take legal prosecution against them. they said its final decision and nothing else.

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Signed up and checked my verification status on the website. It said my account was fully verified. I proceeded to bet and won some good money. But somehow as soon as I requested to withdraw my money, they sent me an email asking for my photo ID. I went to live chat to ask again about my account verification status and the operator said my account was open and fully verified. If this was the case, why did you ask for my photo ID again? I emailed them my photo ID regardless, and no one got back to me. As someone here already said, this is strictly against the rule the UK gambling commission had in place on May 7th 2019 that any verification must be done before customers can deposit their money. Speaking with an operator didn't help either as they kept asking me to give them more time.

Please. Stay. Away

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If ive self excluded why are you sending various promotions? Is this against the law and if so i believe you should be prosecuted for tempting gamblers back to your site

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hello I opened a account with betway they asked me for verification for some documents and I sent them then it was saying I can bet I am verified and I won some good money and then when I requested my withdrawal they didnt pay out and said they need to talk to me I said my english is not good enough they said as much as we can talk we will talk I said I calk you they said no we will call you otherway is not possible they called me few times when I was working anyway they hold now my money for 1 week and didnt paid. then they called me asked me silly questions I answered them all she asked me even my last bit but I didnt know because my account was closed! they asked me if Im related to my husband I said yes he is my husband and he is not playing anymore he had I think till last year one account and he deleted it why are they asking me something like this? if he wants to he can open an account and bet and then they asked me if Im the only one betting of course I am why shpuld I give it to my husband as I said he can do it on his own! he is not abling anyway he doesnt likes it since 1 year he didnt touch it and I answered every question and they tell me they will make a decision it is so funny! they just want your money nothing else it is not right if you win anything now they hold my money without reason and Im very very upset I told my husband this he is very angry his english is very good and they wont talk to him anyway whatelse do you need? you telling me someone else is betting for me? what is the reason you holding my money? stay away of this page I sent all the documents they need no problem and I did deposit then I won they dont like me to do withdrawal stay away of this scam. I will do anything against them and start legal action

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Where do I start do not use this company and I blame the gambling commission for not sticking to the rules they had In place on may 7th 2019 companys like bet way only ask u for id when its withdrawal time but u can deposit as much as u like without Id which makes no sense if bet way are serious ask id before deposit not just when doing a withdrawal scam way

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Beware of this scam! I have deposited money without a single problem. Upon attempting to withdraw my profits there seem to be issues with my card. The only way to retrieve my money is by adding a new payment method, which can only be done by paying a minimum of 10 eur!

Save your money dont use this site!

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Trying to withdraw money since last Tuesday and still hasn't arrived in my bank account. Now saying they require a proof of address and copy of ID, which I submitted on 11th November and got no response. Was talking to someone on webschat but was useless, what kind of company has no phone number to contact? Disgraceful company.

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Used Betway for about a month and won a couple big bets on roulette both were paid straight away then won abit more and was about £500 up and requesting I’d and proof of address which is fair enough but I have sent the documents several times and no ones gets back to you at all it like talking to a robot.
Also have taken away loyalty scheme from me, basically if you win too much they get annoyed.
All the while still happy for me to deposit but won’t payout.
Honestly shocking.
STAY AWAY.

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I’ve never had a problem with Betway every time I’ve won a bet I’ve been paid, even won a football bet last night withdrew the money and was in my bank in literally a couple of hours. They’ve also got the best loyalty scheme bet £25 get £10 free bet.

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As noted by many users, this is a horrible site to gamble your money on. You have to go through so much trouble just to withdraw your winnings and they will try every possible way to deny your earnings. please avoid this site at all costs and use others

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Suddenly want ID before withdrawal of £10, why not just pay it into the account they took my £30 deposit from? they didn't need ID for that. Other gambling sites just pay you with zero hassle. 4 Stars my @%S !

Avoid these thieving scam artists.

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I have been on betway now for a while and I only really play slots ! About £30-£40 p/week and over a couple of years have only ever withdrawn about £20-£30 on a couple of occasions! I’m gonna delete my account now and just want to make people aware not to waste your money on this site because they just rinse you constantly without any winnings ! I know this is my own fault as I’m the one transferring the funds but it would be nice to just win once and a while and on this site you definitely cannot !!!

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Betway is doing scam these days. They are not verifying my account after i have submitted all the required documents 4 times. They are rejecting verification without any reason just because i was trying to withdraw money from my account. Same documents i have submitted to other gambling sites they passed verification very first time. Betway just want us to deposit money but are not ready to give back to customers. Please don't trust betway and don't deposit your money here.

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Limited me as soon as I won some bets betting on ITV racing… They offer some promotions like money back 2nd place, and also on some football games, paid as winner if your team scores first. I bet on these as the promotions are actually handy for if I lose my bet etc. They basically have stopped me from betting on their site at all since I won a few bets. I've deposited about £50 and I have £335 in my account now. So anyone thinking of opening an account with this joke of a bookies please take my advice and go for Skybet/Bet365 or William Hill. All 3 I've never had any issue with and have probably had profit on all 3 sites and they all offer pretty good promotions too. Also, live chat help is so bad – The guy just says "Sorry for any inconvenience". Trading team are morons.

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very good casino

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Great site lots of value for money. I play for the entertainment. Fair site win some lose some. Based on the £20 per week gambler. Well done guys. Would like a few more game choices love rabbit in the hat its brilliant fun

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Lack of customer care, late payouts,been waiting for my withdrawal to reflect.I'm starting to think betway is a scam.

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I have deposited 2500$ and now my account is locked because betway rejected my documents for verification without any reason. This is really disappointing. At time of deposit they don't reject and at time of withdraw they are doing this to me. I have provided all valid documents for verification and they are still not doing anything and customer support team said they can't do anything. Worst gambling site i ever use

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I bet $200 on Lamar doing well tonight and it had said I had won roughly $1600 which I indeed did. However then they all showed up as losses??

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Ihave been with betway for many years now! I have even cashed out 4000 canadian dollars at once! Everything was good until I tried to login today to check the status of a bet I made last night which I know was doing very well with and a message saying betway is unavailable in my country…..what???? So now I'm trying to contact them with no luck! This seems realllllllly suspicious to me and Iam not pleased at all! If I don't get answers fast I will give the worst reviews on every review site possible and also tell all the people who I have referred to discontinue use! They have no problem taking ur money but when u get a good bet going this happens! Disappointed at the moment!

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Avoid this site .I was a loyal customer but have now gone to a competitors site. I was wining to often on promotions so they stopped my promotions …what an insult

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Worst company ever.this what they do is clean and obvious FRAUD.you can put money on account but not to make withdraw.and you need to spend hours to explain to different agents on customer support that treat you like you are stupid.avoid them,they are discrase from this industry and they should be on court for this

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I received a resolution email from the team regarding the transfer of funds; however, it has been a week and I haven't received the funds yet. There has been no response from the Betway team as well.

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I just won my bet – correct score any other. however it shows up as a loss. I cannot find a way to contact betway anywhere. I am still trying to figure out how to get ahold of someone.

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Hey Betway don't call me late at night with recorded promotional messages about free spins, its unwarranted, uncalled for and very annoying and embarrassing.

I have emailed you to complain but you haven't had the decency to reply with either an apology or a guarantee that it wont happen again.

I previously gave you a 5 star Rating its now down to 3 stars, who wants to receive these types of calls anyway ?

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I deposited £250 here yesterday which was my second time playing here. I got up to £1200 on match betting and requested a withdrawal. Immediately after I looked up their withdrawal process & noticed a lot of bad reviews on trustpilot & various problems which I thought I would experience and have to wait several days for it, however the withdrawal was paid within 12 hours which I was really impressed by, despite the negative reviews, my experience with betway has been excellent and would highly recommend them.

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I was playing slots got mine free spins on a bonus round screen froze and when I reloaded game as message advised my spins were gone this has happened a few times before and they won't take responsibility when their are technical issues

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SHOCKING!!!! By far the worst betting company I’ve come across. Avoid this website. They take your money (deposit) then when you win they don’t send the money ? 🤔🤔🤔🤔 not good. I won £400 29th November, it’s now 5th December got £80!! Absolute f’ing joke. I just want the money I’ve won fair and square.

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This is one betting site which hates Matched betting. For those of you that don't know Matched betting is the only guaranteed way to make money from online bookmakers and is totally legal. I had my account restricted after 2 weeks. The best way to avoid being detected at match betting is to use a VPN / Proxy and search how to delete isnare a cookie used by betting sites which allows them to see which sites you have been visiting.

Example of Matched Betting on Betway
Money back if second
1)Bet 10euro on horse to win on Betway
2)Use Trickybet calculator (very easy to use)
3) Place a bet on the same horse on smarkets (or another exchange) to say the horse wont win
4) If the horse Does not come second you lose nothing It it does come second you win 10euro

Enjoy
Made 3300 doing this in last 5 months part time on various online bookmakers but my account was restricted after a month on most.

If you are doing this do not use very obscure bookmakers use ones you have heard off before because they could keep your money.

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I was in their casino playing on the slots '9 Masks of Fire' I got free spins awarded 25 x 3 pressed play and the screen went off. I wasn't worried as usually when you go back on they would be there waiting – but not this time.
I jumped on their chat and he was absolutely useless he couldn't understand what my problem was so…I emailed them with the chat log.
I received an email back stating that I was a bare faced liar (not really 😉 No I got an email back stating that they could see no problems with the game and so I left it at that, as it was only a 40p wagering.

I then got a phone call the next day asking me what the problem was as they still can't find the free spins I claimed to have won.

Poor result on my behalf but amazing customer service over such a small complaint.

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This site is not trustful when I m doing deposit from last 2 month they are asking nothing from where I m doing deposit.when I win some money and I m trying to withdraw they put on hold Its almost 20 days completed they are not releasing money .

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Not a trustworthy site at all. As a new customer I have only played for a couple of weeks. I was playing a game when free spins started. The game froze when I had 9 free spins remaining. I contacted their technical support with screenshots and information etc. I got told that there was no issue their end and the problem was at mine. Not possible as I had a strong WiFi connection and a new phone. Other games worked fine straight after this instance so I know the problem was not with me. At £3.75 a spin I could have won a nice amount with the 9 free spins left. Funny that they won’t accept responsibility for their game crashing. The terms and conditions state otherwise. I also logged in on a laptop from work and the same game said error. I feel they are trying to wiggle out of this as they don’t want to compensate me. I have sent numerous emails also with no reply. Probably the worst customer service I’ve ever had from a casino!

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Read that they give a free 5 bet for impartial reviews. So here goes. They are not the best, not the worst. Genuinely poor offers/odds compared to rivals, and advisers rarely offer any bonuses etc. In comparison to major rivals.
However it is a well laid out site, and payout etc is easy.

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So I've managed to cash out and actually received my money (less a convenient $4 fee to send my money to me). Only took a week.
I'll revise my previous uncertainty and just say it's a terribly managed site. It appears that they have people in charge who act with impunity with the sole goal of actively pissing off new customers.
There is almost zero customer support, and what responses I did get from the "Service Team" just repeatedly told me that the "Senior Traders" make the decisions, they're final, and nobody gets to know the reason.
I have friends who have used the site without these issues (that's why I signed up, actually), but based on my brief and incredibly frustrating experience, I'm not going to use it again.
Based on the multitude of negative reviews, it certainly looks like I'm not the only one that has an issue with Betway's service level.

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This site doesn't pay fair and square winnings. Absolute scum.

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PLEASE BEWARE FROM THIS SCAM BETTING SITE…
i want to advise all guys please do not waste your time and money on this site. betway is scamer and not giving money back not only your winning but also your decent deposite. they blocked your account even you can not access your account after winnings.
i signed up with betway and winning but its all means less. then i requested for withdraw they were doing delay and delay. they requested many documents. i send all of them twice times. but they do not want give fund.
they are only send a email after submitted all documents again.
" you are breached our terms and conditions and we do closed your account". i had do live chat again and again only they said its our decesion. we will be not give your fund.
THAN I SAID THEM PLEASE GIVE MY DEPOSITE MONEY ATLEAST WITHOUT ANY WINNING. but they are not giving.it is very fraud.please beware from this scam do not deposite money at scam site. THEY ARE NOT GIVING EVEN YOU WIN.
MY USER NAME : NITKURUKSHETRA

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So far it's a good site. I play slots obviously it's gambling but I pay for entertainment too. Happy and I have played a lot of sites some are shambolic. Cheers.

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I dont understand how bookies can get away with practices that these employ. I signed up yesterday the offer was £30 for £30 which i though was quite decent. Backed a horse at 2/1 with my £30 and that won so I was very happy at this point. Then i got my free £30 and put £20 of it on a horse at 9/2 and the other £10 on a 4/1 shot in the same race. The 9/2 won so my account balance was £180, so only £150 profit. I withdrew my money looking forward to the Newbury festival kicking in today. However ive recieved an email stating:
'We’ve recently reviewed your Betway account and have taken the decision that you will no longer be eligible for any sports promotions.

This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or Betway Plus Loyalty Points.

You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.

Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team.
The Betway Team

How on earth are they allowed to do this when Ive only placed 3 bets in total and 2 won. These do not want your custom if you are going to win! Im actually disgusted with the practice.

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These are the dodgyist online bookmakers operating today, by
a distance. You are not allowed to win. Absolute thieving scum
Losers and mugs only allowed to bet. Avoid like a dose of the clap

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So here's the message I got from the Betway gods:
"We’ve recently reviewed your Betway account – Jammo71 – and have taken the decision that you will no longer be eligible for any sports promotions.
This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or Betway Plus Loyalty Points.
You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.
Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team."

After deciding I was fed up with this kind of bullsh$t after being a customer for 2 days, I tried to withdraw my money, and was told I can't.

Again, either a scam or very poorly managed.

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I signed up, placed 3 bets on day 1, then my account was restricted. I was permitted to bet up to $7.32 on any one bet.

Customer service says that accounts are reviewed periodically, “senior traders” can restrict accounts, their decisions are final, and no one gets to know why.

While the restriction is idiotic, the fact that there’s no communication about the restriction is annoying.

It feels like a scam – while they told me my sports betting was restricted, I was free to play their casino games. Thanks but no thanks.

Going to cash out and delete the app. Too bad, seemed promising.

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What a load of cowboys would not give me best price with free bet? But would if money bet!

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I have submitted my documents for verification however my funds are not yet processed. Can you please look into the matter urgently as I am in much need of the funds.

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I had a problem withdraw money. They want to see proof ownership about my debit card. I told them many times, debit card has not statement. they want to see in statement debit card number. now i can not take it money for 2 weeks . I am still waiting. I already send to them bank statement which is they do not accepted. I went to my bank they said debit card has not statement. we can give to the bank account statement. this is really terrible betway!!!!

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Terrible customer experience and withdrawal options!

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