Betway PLAYER REVIEWS(4691)
Ritchie
22 November 2019
Comment from ca.trustpilot.com
This site has been stealing my money. I made a interact deposit of 200 dollars they auto deposit my bank said they recieved it. But betway say they rejected it and it's been refunded but it hasn't. So I deposit again same way it works fine. But then again last night I deposit 100 dollars they say haven't recieved and its pending for 24 hours. So I try to deposit 50 bucks it works again. So now am waiting for there support team to investigate two deposits. The first one they been investigating for over 1 month and there one over 24 hours. I don't understand why two of my deposit disappeared total of 300 dollars they are stealing from me. Am writing this review to warn people and also get them to fix what they did to me. My experience was good before all this happened.
savu marius
22 November 2019
Comment from ca.trustpilot.com
Please do not play at casino! I have playing 1500£ and never win 100 back,bad place for playing!
ModernPowerstar Robloxian
21 November 2019
Comment from ca.trustpilot.com
It is the Best foosball app like it so much
Antony Cove
19 November 2019
Comment from ca.trustpilot.com
Look at the reviews everyone don’t touch this company with a barge pole! Very happy taking money off you and giving you free bets UNTIL you win and heaven forbid try and withdraw your money! IF you get it your stakes are limited so low that you can’t qualify for the free bets any more. Also you’ve got more chance of winning the lottery than trying to get in contact with them. So save your time and look elsewhere and hopefully they’ll go out of business soon!
Ed
19 November 2019
Comment from ca.trustpilot.com
Betway was great at first, but now it's their policy to suspend your account With any balance in there requesting proof of your job title, yearly gross income, bank statements, rental receipts if you own apartments, god forbid dont mention gambling as a habit, as you will have to explain what you mean by that, proof of how u fund your account, this has been going on with me for over a month, I sent majority of info in but they keep asking for more while refusing to send me my balance owed, unless i sent information that they keep asking for
Donald
19 November 2019
Comment from ca.trustpilot.com
Dont ever touch this scumbag of a company, you win money and soon as you withdraw your account will get closed and they steal your money. I have contacted the FCA, the gambling commission and i have also wrote to West Ham FC to make them aware of what crooks they have sponsoring them. Bunch of scumbags
Jamie
19 November 2019
Comment from ca.trustpilot.com
Well I recently joined betway after being with many other contenders through the years and I have to say I’m well impressed with betway the sports book is easy to navigate odds are very good compared to the rest ov the flys ! I can’t fault it at all casino is good all round excellent and trust me iv been with labrokes , bet victor , bet 365 u name it many more , customer service is good if u need help they have loads and easy options to help u unlike the other sites witch are not helpful one bit , just all round very tidy company top 1 for me would advise if looking for online bookies
Nvt
19 November 2019
Comment from ca.trustpilot.com
They try too lure you in with free bets, but once you meet the requirements they will tell you that you did not meet the requirements and that you should have read the terms (which I did). They rather lose me as a customer then too payout my freebet that I deserve. Pathetic.
Vinay
18 November 2019
Comment from ca.trustpilot.com
I did a withdrawal 10 days ago but it is paid partially and then after so many mails also there is no response at all. It looks a cheating site. Don't bet on betway at all. These guys asked me the details; yet again after providing the same no response at all as usual. Disgusting .. Not a great experience. Better avoid guys. Pls find the below reply mail from Betway: "Due to using a web wallet that is not registered in your name, the deposits of 25,600.00 INR were returned to the moneybookers account ***@**.com The remaining balance of 75,167 INR from the withdrawal in question, has subsequently been retained and will not be returned." They looted all my winnings.. They must decline any kind of deposits from other accounts at the first instance itself, but these guys wait all the time when you loosing and when you win these guys come with all the rules and regulations. I know these guys always look how to freeze the winnings. I asked if they can return my money to play further. Not sure what they do is. If they return, that will be a great thing that Betway can offer. But am sure these guys won't do that.. Go with Bet365 guys..
Tom McCarthy
18 November 2019
Comment from ca.trustpilot.com
I made a withdraw over a week ago and it was partly paid, I can't get in touch with anyone and the phone number is invalid, absolutely disgusting
Gong Shaohua
18 November 2019
Comment from ca.trustpilot.com
I registered account in betway yesterday and deposited $400 and they gave me $200 bonus, after one day, my balance reach to more than $900. Then my max bet amount of sport bet is only about $5.00 one time. I asked them why, the agent told me: For some certain reason, they limit my max bet amount from sport bet. But I could play casino, there is no limitation. What is the hell? They forced me to play I don't like. Very very bad experience, one day experience. They are forcing me to leave. So I have to withdraw my money out. I am seeing what kind of trouble they will set for the withdraw.
Flat Cap
18 November 2019
Comment from ca.trustpilot.com
The worst betting experience of my life,this site needs closing down,i was at the point of going to Malta to confront them face to face as i was being robbed blind in trying to make a withdrawal. They force you into placing a run through of bets before you can withdraw so by the time you get it chances are it will be alot less
Michael Cruise
18 November 2019
Comment from ca.trustpilot.com
It's a -99 Stars for them I'm happy to see good bad reviews about Scam Casinos like this one. This is a good thing to have players from casinos to come and say how good or bad the casinos are why get scammed out of your money just come here and see who to trust or not the bad reviews made my mind up and I for one will never go here to get scammed. Thanks to the bad reviews I didn't get scammed. Keep up with the good work with the reviews
Dom
18 November 2019
Comment from ca.trustpilot.com
Please do not join this gaming site!!! I am taking legal proceedings over this site...i have wagered thousands in the years with them with no contact or chat regards spending...then all of a sudden they close my account saying I don't have funds??? !!!! They treat customers shockingly and that bad I had to record all conversations due to agents constant lies....this site is totally unacceptable...even withdrawal takes 7 days and when asking all you get is it's the middle man that's the issue....but u can't speak to them?? Please no matter how much you want to bet LOOK ELSEWHERE.... I am happy to answer any questions as I am in legal proceedings and supported by gaming fair play...
Alan
18 November 2019
Comment from ca.trustpilot.com
I have had an account with Betway for some years & only recently tried to withdraw some of my winnings. So far I have sent 7 copies of the Id requested but as my passport & driving licence have been issued by the Isle of Man this seems to have confused them and I am getting frustrated & nowhere except been subjected to ping-ponging emails. It seems easier for the UK to leave the Common Market than it is too get your winnings out of Betway.
ELAINE
18 November 2019
Comment from ca.trustpilot.com
Beware! Confiscated nearly £200 of my winnings claiming it had been won purely with bonuses. I argued against this nonsense and sent them detailed written proof. Eventually they refunded the money WITHOUT apology then restricted my account. Live chat are just uncaring robots copying and pasting pre written answers. If the company fold one day, there will be a HUGE party!
slotspin
18 November 2019
Comment from ca.trustpilot.com
Please please please avoid this casino at all costs! I made a deposit , won , went to withdraw and had my account closed and money taken . No one would give me any answers . They are such a scam website , please please please do not give this company any money. They should be ashamed with how they deal with their customers . They will take your money no problem but when it comes to paying you won’t be getting it . The worst casino I have ever used and experienced and have report them .
Rhys Thomas
18 November 2019
Comment from ca.trustpilot.com
Single handedly the worst experience with a bookie I have ever had. I had a big win when I bet in the golf and my golfer won, winning around £1000. As you can imagine I was delighted and wanted to withdraw this money. After requesting a withdrawal, weeks went by without the money arriving to my account. I contacted Betway to chase this up, and they advised they were waiting for ID documents from me before paying out. They hadn't even contacted me to request these documents and I had been able to withdraw prior to this without providing documents. Had I not have chased this up, they would probably still be holding on to the money now. I provided the ID documents requested, and weeks went by without the payment being made. I chased up a number of times, and each time they would say "it will be with you in the next couple of days" and I would wait a few days before chasing them up again and then get the same response. After about 6 weeks I finally got my money, and they then immediately banned me from participating in any promotions like their free bet club, and stake restricted me meaning I could only bet up to £1 at a time. Definitely a bunch of sore losers who were butthurt after having to pay me out. Had I not have kept chasing them up I genuinely believe they would have tried to keep the money. Do not believe the 5 star reviews on here - they recently came under fire for bribing their customers to leave reviews. They will respond to this message trying to defend it, but Google it and see for yourself. Also read all the one star reviews on this site - people do not go through the effort I've gone through to type all of this for no reason. I've used a number of different bookies and if you are set on betting, then please use William Hill or Sky Bet which I've found to be the best. Whatever you do, avoid these guys like the plague.
Mark
18 November 2019
Comment from ca.trustpilot.com
I understand that accounts have to be verified but why only verify them while withdrawing and NOT depositing..legal daylight robbery
Niall Clarke
18 November 2019
Comment from ca.trustpilot.com
Shameful company. Offer people free bets to give them a five star review. The second you do do they stake restrict you to ensure you never win anything ever again! (Stake restricted to 91p!) they’re rating is artificially high as they’re bribing people for ratings!
Joe
18 November 2019
Comment from ca.trustpilot.com
Enjoyed my betting experience until they decided to stop offering promotions for no reason . Avoid.
Jack Pembroke Burns
18 November 2019
Comment from ca.trustpilot.com
0 stars! One star gives them too much credit. My bet was winning and no game was suspended. They made cashout unavailable with about 5mins remaining plus e.t because the bet was going to come in and they hoped it would lose. I contacted live chat to report i want to cash and its not working. Linsey on live chat was useless. They can make it unavailable at the traders discretion which is bs as they can do that on every bet they are losing! I also asked who they are regulated by as i want to make a complaint and she ignored. I also asked for the chat to be emailed and she refused. Joke company, reported to gambling commission. Also do not go through their complaints procedure , you will have to wait 6 months for a response!!!
H Turan
18 November 2019
Comment from ca.trustpilot.com
I have joined Betway about 2weeks ago. And payout percentage is a joke. Also everytime I deposit green free bet light came on stating if you put another 2 deposit X amount you will get the free bet. So I did. And suddenly that green popping light dissapeared and I have no free bets. Will close my account after reading all reviews here and my own experience ....
PAUL BLENKIRON M.A.S.C.(ad.C.S.)(R.)
18 November 2019
Comment from ca.trustpilot.com
I HAD AN EMAIL TO PLACE A BET ON THE MELBOURNE RACE AUSTRALIA . THE BET. THIS IS THE ADVERT.The Melbourne Cup is one of the most exciting, challenging races in the world. That’s why if your bet loses, we’ve got your back. Back any horse to win the Melbourne Cup, and if it loses, we’ll refund you with a Free Bet up to £10*. Strong stayer Constantinople is favourite to finish first, but faces stiff competition from Japanese galloper Mer De Grace, who outlasted the field to win the Caulfield Cup. Which horse will you back?. I COMPLAINED THAT THE ADVERT WAS NOT CLEAR THAT EACH WAY BETTING PAYS A FREE BET AT REDUCED RATE. VERY MISLEADING. THEY REPLIED :Hi Paul, Trust all is well. After carefully reviewing your chat with Ahmad with regard to your query on each way betting, we are able to provide feedback that you were correctly advised. We understand and respect your opinion regarding "unclear advertising" however, as mentioned to you on chat it is the customers responsibility to familiarize themselves with the terms for sports betting, regrettably where terms are not met, the offer will not be valid. With the above mentioned, we will not be able process your request for a refund. Furthermore, we would like to kindly encourage that in future, to avoid such instances which may affect your experience with us, please do familiarize yourself with the full terms and conditions for a particular promotion or any offer that you may be interested in to ensure that you may take full advantage of our awesome offers here at Betway. Please do refer to the terms and conditions for each way betting here: Click here 3-4 DAYS TRYING TO GET MY MONEY BACK TRIED AGAIN TODAY SUN 10 NOV 2019 @ 16.50 TO GET THIS RESOLVED BUT NO JOY IT SEEMS THAT THIER CUSTOMER CARE IS 0 ON A SCALE OF 1-10 RESOLVED NO BUT I MUST CARRY ON TO PROTECT OTHER CONSUMERS FROM THIS RIP OFF COMPANY AND BAD CUSTOMER RELATIONS GONNA KEEP TRYING FOR THE PEOPLE BY THE PEOPLE PAUL BLENKIRON MASC ad at 20:33, Nov 10: can you help me with my dispute PAUL BLENKIRON MASC ad at 20:33, Nov 10: HELP PLEASE REFUND MY MONEY Litha at 20:34, Nov 10: I will be more than happy to look into this for you Litha at 20:36, Nov 10: I am just reading the trust pilot you put out as well as the contact you have had with us Litha at 20:39, Nov 10: Pardon the delay, I am still looking into this for you Paul Litha at 20:44, Nov 10: Thanks for holding, your patience is appreciated. Litha at 20:46, Nov 10: I have had a look into your complaint and I can confirm that our complaints team have advised that you had the correct payout on the bet you placed on the Melbourne Cup. I can confirm that there will be no refund issued to you PAUL BLENKIRON MASC ad at 20:47, Nov 10:
john
18 November 2019
Comment from ca.trustpilot.com
I would not recommend this site to my worst enemy. The returns on the games are consistently around 60% rtp meaning the customer has almost no chance of getting any decent gameplay for their money and zero chance of actually winning then if by some miracle you get a win the withdrawal process is one of the slowest online they make your withdrawal available to reverse for up to 48 hours so sometimes you can wait well over a week to get your money. All in all a complete and utter disgrace of a site which SHOULD BE AVOIDED AT ALL COSTS
Bill Gill
18 November 2019
Comment from ca.trustpilot.com
I'm surprised how betway is still getting good reviews I tried to get a payout 2 years ago and never received a penny. When searching for betting sites in canada they always turn up in the top spot most of the time are all these search sites biased or paid off to give them good reviews?
Jonathan Ball
18 November 2019
Comment from ca.trustpilot.com
Been with betway for a couple years now and have never experienced a problem. Made a 3 way prop parlay and it won, although betway has one of the props coming up as a loss. I have been trying to get in contact with them to get this changed in their system (I'm sure i am not the only one losing money on this malfunction), but it is hard to get in touch. For those who are curious I bet Devin Booker Over total points assists and rebounds of 35.5 against the sixers (he totaled 47).
Ruairi Eviston
18 November 2019
Comment from ca.trustpilot.com
I have been with betway a number of years and would be definitely down money but hey, thats the risk we take. I won a decent amount at the weekend and all of a sudden I have to verify my account again to withdraw. All the documentation I send with proof of address including tax reciepts, my drivers licence, tv bills and even a solicitors letters wont suffice even though its the same address as when I originally verified my account years ago. Very difficult to get an email response wait time 24hrs approx, no phone number and the worst part is if you start using a new site you account somewhat for something like this happening. The fact that I have been depositing and withdrawing for years is the worst part. So in all good site until you win a decent sum lf money.
Tina Williams
11 October 2019
Comment from ca.trustpilot.com
I deposited money into my account using my husbands card on the 28th of september 2019 i did not realise i wasn't allowed to do that under betway rules the amount was £560.00 betway contacted me by email to say that it was agains't there rules and any betting would be void and that the deposits would be refunded.. i bet £560.00 and withdrew £560.00 .. so you would think that ok she didn't know she wasn't allowed to do that,lets just void any betting she done and pay deposits back to her husbands account .. no it wasn't that easy after 10 live chats on there said the money has been conferscated when i told them it was illegal you cant keep peoples money they said it was paid on the 28th then the 30th then they said 3/5 business days then 7/10 businesss days.. then they said £560.00 must be in a holding account with your bank ... i mean come on a holding bank iv'e never heard so much bulls@it in all my life.. iv'e also phoned them 3 times and evertime i haven't got anywhere it's the same story it's been sent .. if i lost the money iwouldn't expect a penny back but i didn't and thats where i think the problem is they expected me to lose.. and we wouldn't be having this conversation now.. you think that my husband is going to show a fraudulant company like yours his bank account details you must be mad..your only replying nowto peoples reviews to makevyourself look better...WHICH WILL NEVER HAPPEN YOU THINK I WANT TO TALK TO PEOPLE LIKE YOU AFTER ALL YOU PUT ME AND MY HUSBAND THROUGH YOUR JUST THIEVES SERIOUS ... SEND YOU A BANK STATEMENT YOUR OFF YOUR HEADS!!! YOU LOT SHOULD WEAR A MASK YOUR PROPER HIGHWAY MEN
SteveGr
11 October 2019
Comment from ca.trustpilot.com
Great service, nice attractive clean site that delivers a pleasant customer experience. Could do with a search function, so punters like myself can get to games nice and fast. But this is just a small thing. Would recommend highly :]
Adam
11 October 2019
Comment from ca.trustpilot.com
Terrible customer service. Long term user of betway for the past 3 / 4 years that seems to be getting worse not better. Made a withdrawal receive a message saying funds will be clear by 5 pm i give it two days and i email to chase it up. First person said 1 - 2 working days, even though it had already gone past 1 - 2 days second person 1 - 3 working days even though we are now 5 working days later. Last person says up to 5 working days and still no sign of money, cant speak to a manager, cant prove the funds have left there account. So i am stuck in limbo with no answer and no funds. Will be closing the account as soon as the matter is resolved!! After providing bank statements for proof its intrusive and frustrating. The withdrawls and customer service is a joke On a side note to all this.... The woman on other end of the phone on my 3rd call.... just sighed down the phone, sounds like there not bothered or just don't care about the customer. Even there own website says if paid by Monday funds will be clear by Wednesday its now Friday!!
Dogdancer88
11 October 2019
Comment from ca.trustpilot.com
Doubtful and very poor customer treatment I made up a new account there. Seems a very poor decision. My account was accepted. I paid in 150 € by Mastercard and received another 150 € as a newcomer bonus. So far everything ok. I started to wager and gained some money. My account was up to approxiamely 370€ to 380 €. But suddenly I was no longer able to login into my account. Of course I was thinking first that I have maybe forgotten my password and tried to follow the set up procedures for a new password. During this procedure I was informed that my account was suspended. Uups. Of course I contacted the German customer service. They gave me no clue about any reason for such a rude customer treatment, but they stated that their management decision about the closing of my account is fixed and irrefutable. My money would have been confiscated. Uups. I asked the customer representative of course about the reasons but obviously the people in the front office themselves had no clue about the background of this "management decision". At the moment I am spending a lot of time and effort to solve the issue in an somehow more or less friendly manner. But It seems nobody is willing to take advantage about my shown willingness to cooperate. They are just stating and stating again that the decision of their management is fixed and irrefutable. Very stange. On one side they are spending big amounts on marketing efforts and on the other side they are treating their customers like criminals.
Markk
11 October 2019
Comment from ca.trustpilot.com
A TOTAL JOKE If a horse race has gone past post time they remove it even when the race is running late. I looked at horse race in USA and it had not gone off as race was 15 minutes late but they removed it. Absolute incompetent clowns. How hard is it to watch a feed and wait till they are off?? Race was still there with bet365 so used those instead No doubt I'll get told traders decision etc but it's just a joke They don't even show live racing from Australia You have lost a customer and judging from the reviews below you need all you custom can get
Isaac Newt
11 October 2019
Comment from ca.trustpilot.com
So I'm updating the public about my Case as stated in my previous review. I submitted the additional document BETWAY requested for but my account still says it's been provisionally suspended. What I really don't understand is that BETWAY never suspended my account after I lost the first $9000 of my deposits. But they could suspend my account after winning up to $38,000. So I am waiting to see what other surprise they're going to spill on me next BUT thanks to Trustpilot the world will get to see this! I hope BETWAY will respond to this and get my account running. Thank You!
nigel williams
10 October 2019
Comment from ca.trustpilot.com
The biggest Rip off merchants on the planet.. my wife used my card to deposit into her account which they told her it wasn't allowed so the bets would be void and the deposits would be refunded.. now there saying they have paid the 560 pound she deposited back into my account..and guess what... yes it's not in there that was 2weeks ago it's gone missing how strange is that ...
Stephen Jones
10 October 2019
Comment from ca.trustpilot.com
It really is telling that Betway one of the smaller online bookmakers has 10,000 reviews on Trustpilot whilst other more popular bookies only have a few hundred... do I expect some sort of suspicious activity here? Betway restricted my account to no promotions a few months ago on the basis that I had profited from them (according to their trading team)... to the tune of £25.71. I'm not fussed, the promos they run are abysmal anyway; they are currently offering a free £5 bet if you bet £5 on Czech Republic vs England with minimum odds of... waiting for it... 5/1. These are sad and desperate times for Betway who must be financially strapped having their senior traders regularly restrict accounts in some manner... they need to just shut this amateur operation down ASAP as quite frankly I'm beginning to feel sorry for them.
Isaac Newt
10 October 2019
Comment from ca.trustpilot.com
To whom it may concern, I signed up recently and lost $6,000 CAD the last two days. Today, after depositing $3,000 CAD I managed to make some winning and while a roulette game was in session my account got suspended for no reason at all. Later, I found an email requesting for some documents which I have just submitted. I hope this is resolved soon for my account to be active again. Thank you! Isaac Newt Osafo Adu Replying Betway... Okay, I just checked my account and there is a request for a proof of address. I will send it and update this review with the results.
Phil Latham
10 October 2019
Comment from ca.trustpilot.com
I only bet in fivers because i am now 70 and drawing a pension. I used to but in the shops but i just cannot get around like i used to. I opened an account with betway because of their high stars. I usually had about 3 bets a day at a fiver. Some days nothing when i was down at the hispital. After around 6 months i had 80 quid in my balance. The wife needed a new hoover so ia i want to withdraw my money. What a polava. They wanted personal details from me before they would send my money. I told them i was just an old man betting in fivers and only wanting my 80 quid. They would not budge. How embarrasing for them. All this cafuffle just me me. My wife is now 77 and she is very worrried about me sending personal stuff in. I wish i had stayed in the shops now. I am only betting peanuts so i reslly dont know how the rest of their customers go on. I am beginnung to think there 5 star reviews are fake. A very poor experience.
James BH
10 October 2019
Comment from ca.trustpilot.com
The worst of the worst when it comes to online betting. You can't get a decent bet on with them. You only have to see all the 1 star reviews below to see how rotten they are The idea they are rated excellent is freaking hilarious to me Give your head a wobble with your reviews, you've had to beg people to leave for €5 A total laughing stock in the gaming industry Dont worry I dont want my 5 euro bet you offered me for this review as I dont use you anymore as I cant get a bet on the horses Don't bother replying I'm not interested in your drivel
Grzegorz Dobija
09 October 2019
Comment from ca.trustpilot.com
Within 2 months I won several hundred pounds and actively used their promotions, now they suspended my access to all bonuses. This is pathetic.
Tim
09 October 2019
Comment from ca.trustpilot.com
Had account for just one month before I got restricted. Cant say I care to be honest Customer service is dreadful Live chat and contact is dreadful to navigate Odds are truly pathetic Website is dated and clunky I notice all the other bookies have a few hundred reviews on Trustpilot. Betway have 10 thousand. That isnt suspicious is it. What a total crock this company are. I see below they're trying to get bad reviews removed. So paid for great reviews are fine but truthful bad reviews get reported. You have to be the worst bookmakers I ever wagered with. Try and get this one taken off and I'll go on every social media platform and tell the gambling commission Can this rancid company get any worse? 0/10 I don't even want to give them one star.
David Lo
09 October 2019
Comment from ca.trustpilot.com
I’m trying to withdraw my money from the account I have sent them loads of documents now. Copies of my bank statement pdf format showing deposits to there casino, picture of my payslips and still asking for more and more obscure documents to avoid paying out.
Sebastian
09 October 2019
Comment from ca.trustpilot.com
big s..t s..t bookmaker. I have never seen such a s..t like this bookmacher eternal restrictions and problems of winning avoid much better bookmakers
Curtis Gero
09 October 2019
Comment from ca.trustpilot.com
I love the bonus’ offered from Betway! The phone app is wonderful and the #betyourway is a wonderful addition! I wish you had teaser options and live betting for NFL, but otherwise Betway is fantastic!
Danny
09 October 2019
Comment from ca.trustpilot.com
I think it's superb that since they were exposed for paying for reviews they can't spam it with 5* excellent reviews and hide bad ones so what you're saying are the real views of people I have to laugh when I see their PR man on horse racing telling everyone how they're seen money for this horse and that horse when in reality they don't lay a bet I haven't used my account for months as my maximum bet was less than a pound!
Matt
08 October 2019
Comment from ca.trustpilot.com
They shut down my account for no reason at all. I’ve tried to contact them on there “customer help line” which is a complete joke. When I ask about my username they reply with the wrong one. I had over $500 in my account now I can’t even get a hold of them.
Amit
07 October 2019
Comment from ca.trustpilot.com
Limiting account is one thing it's done by all betting websites. But closing account with money will haunt your company I see reviews here daily no big sites like bet365 or others do it people will fear Reading on internet before opening account. Please improve you loose more than you gain. I am pretty sure I have reached few thousands of people and atleast 100 might have not opened account watching my review on YouTube. I am fed up of their complain procedure I keep asking them explanation on closing my account and taking my money but they put up rule 7 when I explain them I didn't violate any they say your documents are in dispute. It's sad truspilot does not accept attachments else I would show attachments of what they are doing to me. I am putting below my recent complaint email to them for you to realize by reading how much big fraud they are despite giving every document as mentioned on their site even sent them screenshots of their own website where they say they accept these documents they won't open my account and forget giving the winnings they aren't even giving my deposited amount of 30k my hard earned money. Important - Please check attachment 1 and 2 and then my documents its screenshot of your own website betway about what documents you accept for id and address proof for Indian Customers. Hello, i don't believe i have exhausted anything as i have never got a fair chance to prove my innocence cause my questions are never answered. It feels like robbing you have taken away my own deposited hard earned money 30000inr forget the winnings which was 105000 inr. And when i try to prove my innocence I just get one line reply of rule 7 and when i say i haven't violated it i am being told my documents are in dispute. Please put some effort of communication in my case i seriously don't get it when i was told my account is verified and i will get my money even did a call verification. How can you say my documents are in dispute and even if they were in past for any reason why can't you come to agreement when i am sending my documents in every mail i am communicating with. I had sent my documents like 10times can you please be specific which id is in dispute and why. Below i have put my past case and response in brief and my reply about it. Please refund my deposited money thats all i am asking for i don't care about your money. Summary- I was told in past i had violate 7.1 and all when i explained that i havent violated any rules in 7.1 and gave my resons why the misunderstanding would have happened eg. I used public wifi. Now i am being told my documents are in dispute. Reply - I mean like seriously how can you even give such reply when you have everything mentioned on your own website. Yes i send docuemnts as mentioned on your website. The very first document i send was driving lisense which can be checked online in fact Betway asks for it when registering for fast verification I am attaching the screenshot of Betway signup page please see it. My second screenshot is the mention of id and adress proofs on your website that is accepted for Indian customers please see it. Out of them I had sent adhaar card, Passport and driving lisence. Apart from them i even sent utility bill and bank statement. I have worked in a call centre and know that out of all these documents driving lisense and Passport can be checked online so please explain me what made you dispute it. Please provide a proof when you say its in dispute then tell me why is it in dispute. Please tell me where you checked it that you are doubiting its authencity. I had even have a account on a international fundraiser website and they told me they will only accept passport because that is only India id they can check online. Please explain it to me if you say my documents are in dispute why do i need to send you so many id and adress proofs only to be notified you wont accept it. Why when you reject my driving lisense and passport don't give me proof that where you checked it that it said invalid. How is it invalid just give a screenshot of where you checked then I will never bother you even again. All i ask is for a screenshot of my documents showing you invalid please show me on which site you are checking it. I am ready even for home verification. You can send your staff to my home i will verify myself. If not i can come to your place please tell me your office adress in India. If you still decide not to give me my account back even after proving so much of my innocense please its a kind request i dont want to do anything with your website. Just send me my deposited money which was 30k have your money i have no greed for your money. But please give me back my deposited money if you can't reopen my account despite proving every proof of my innocence. And please don't give me automated reply please just send me the proof why is my documents in dispute. And if they were for any reason in past they why don't you sort it out by asking them how can they deny documents they ask for upon registration, those that can be checked online including passport and dl which are international ids infact Indian driving lisense in valid driving lisense in most United nations country. I have even used my indian driving lisense to drive in Kenya. How can you please give a valid reply not automated one. And yes i am reattching my documents for you to see. Please note i realize its mentioned on response its last decision but please understand i have tried to explain everything about my account and this disputes reply does not answer any of my explanation but only raises new confusion because as mentioned in reply my documents are in dispute but i ask why and how come when i have send everything as mentioned on your website. Things that are internationally accepted id and address proofs and when they are internatinally accepted i am talking about passport and driving lisense then how can you reject it and if you are rejecting them please give a reason and if reason is they are invalid or fake according to your checking then kindly just attach a scrrenshot where you checked it and i will personally apologise not only here but also on Trustpilot and Youtube video. Please just give me a proof if you are rejecting my documents if you cant reopen my account and reinstate my balance then please give me back my deposited money i never lost it you have no rights to take it away from me. Its my hard earned money.
Sai Krishna
07 October 2019
Comment from ca.trustpilot.com
After winning huge amount, I opted for withdrawal and the withdrawal status shows paid actually not credited in my bank account,, Now I try to log into my account but it shows account closed don’t know why?
Gavin
06 October 2019
Comment from ca.trustpilot.com
**What a grubby firm Betway are They more concerned about getting good reviews on here than actually giving players a shot at winning. I have never laughed so much in my life when I saw the excellent rating on here. I see after they were exposed they have put a halt to paying reviews. I guess they'll be back when the furore has died down Show you have a clue and they limit you straight away and then looking at the replies on here just say things like " industry standard" or "senior management decisions not made lightly" or quote terms and conditions Its a shame they never go industry standard prices. Look at soccer or golf odds on comparison website and you'll see they are dreadful Oh and they DO make it difficult to get in touch. You have to click numerous pages to get info and contact them and live chat is no use. Every other firm has live chat easy to reach not hidden away Can only recommend you give them a wide berth. They only want losers**
Tejas Aglawe
23 November 2019
Comment from ca.trustpilot.com
They placed a limit on betway boost for a small amount to 70 INR = 1 euro , they also restricted be from receiving all bonuses ( I lost 500 INR Free bet, thinking I will get it since I lost my selection) . Then when contacted support, they say, this was a decision from senior management and cannot be over turned? I don't know why? I am overall negative on their site, and haven't won anything big. When I asked them to provide info why I am suspended from getting bonuses or offers on betway, they said, it cannot be undone , we can't tell you.
They placed a limit on betway boost for a small amount to 70 INR = 1 euro , they also restricted be from receiving all bonuses ( I lost 500 INR Free bet, thinking I will get it since I lost my selection) . Then when contacted support, they say, this was a decision from senior management and cannot be over turned? I don't know why? I am overall negative on their site, and haven't won anything big. When I asked them to provide info why I am suspended from getting bonuses or offers on betway, they said, it cannot be undone , we can't tell you.