Guts Sports Review

I loved playing on guts casino, which I lost alot of money on which I dont mind as that's gambling. I used gamstop self exclusion and I didn't self exclude from there site. When I went to log in they sent me an email saying I'm permanently self exclusion. With no explanation why, just saying I did it.

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I signed up on guts.com last week. I am more of a sports gambler than casino, but I thought I would check them both out. I had no issues with the casino but the sports betting is a complete scam! I was able to place bets, no problem, but to get into my tickets, it would just scroll around and around and my tickets would not load. This past weekend I spoke to Andre, their "customer service rep" and we tried everything to get my tickets to load and nothing worked. I tried my phone, my PC and I had issues with the same on a different PC and network. I was told they would escalate it to their tech team (if that even exists). Later that day, my tickets were loading perfectly so I thought wow, it's fixed. I spent the whole day betting Saturday and no issues with my tickets loading. I was winning! I placed 2 bets later in the day, both had cashout options with the live games going and I decided to go their casino to play some slots while the games played out. One of the games I bet on was getting close, so I wanted to keep and eye on it, I tried to go back to my tickets and BAM same issue! My tickets were no longer loading! I spoke to Hayden and told him the urgency in my issue that if I can't see my tickets, I can not cashout! He replied that he would check with the "sports team" and find out what was going on. He came back and said the cashout option had been removed (at that time). He had NO CLUE how the cashout option worked and how it comes and goes with the live games. I was livid. I was not able to view my bet tickets until the next day and saw that I lost 1 game on both tickets. I have received a follow up email asking if i've tried logging on with another device or network, which if my report from 12 hours earlier was really file, they would have seen i did! I sent them the chat log. That was 4 days ago and I have not heard a word since. I followed up yesterday and they said they are waiting to hear back from their techs. TOTAL SCAM!!! I should have been given at least the money I bet, back in good faith but they have no concern whatsoever and refuse to see that this is THEIR issue and that it cost me my bet and any possible additional cashout amount. DO NOT USE THEIR SPORTS BETTING!!! I see other reports of the same issue so I am not alone and they have yet to do anything about their technical issues. Funny thing is, you can't see your tickets, but you can still place bets! BEWARE!!

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Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!

Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify account

Ive verified 3 times!!

Stay clear!!! Warning do not use site!!

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Software not bad but way behind.
Glitchy at times
Cards not very clear, sometimes get messages going through them that won't clear.
Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem.
In summary; mediocre software, poor customer service, not much variety, much better places to play poker

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Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox)

I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.

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Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.

Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).

To be verified it mmmmalso took them some time (1weekish).

This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available.

Still have yet to receive a withdrawal or any confirmation.

I'd recommend a few other sites before this one after my initial times playing here.

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Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.

Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven.

Na Unibet is Guts mijn favoriete online casino.

______

I don't understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.

When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.

After Unibet, Guts is my favorite online casino.

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Simple scam. Build good site, take your money and either refuse to pay you or charge you huge money for cashing out. I wish I saw TP a month ago. Do not be fooled they are liars.

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Just don’t waste your time it’s a money trap. And bullshite odds no money to be made in slots just don’t bother

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Stay far away from this site i sent for a bank withdrawl for $170 they sent me $140 plus my bank deducted $17 off of the $140 the live chat says they sent $170 in which i produced a screenshot that shows the exact amount customer live chat are beyond uneducated i dont think they send funds in your local currency they are sending euro and guessing how much the exchange will be they also have so many stall tactics so you reverse your withdrawl ans get this i asked them to change my acount so i cant cancel withdrawls which most top site do and they said this coudlnt be done

DO NOT PLAY HERE

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I received a message mid game along the lines that they are obliged to tell me that they know I've won money from another website, which shouldn't be a problem (I thought) but the so called bad luck I was getting, led me believe the website was even more fixed…so I won on another site, I don't deserve to win anything on this one??? AVOID

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I love guts, they got a great website and lots of markets to bet on. I must say they have the most user-friendly in-play betting interfaces among bookmakers. The odds are also pretty good, and as for promos and bonuses, there are a few one being you get a welcome bonus of £10 if you bet £10 and lose.

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this is the worst of them, total scam, deposit wont reflect. scammers

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very good at scamming

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SCAMMING SITE!
They'll do everything to steal your Money.
They closed down my account and told me I need verification, so I send it to them and they start lying and lying. The livechat support is completely dumb (mostly bots).
If you're trying to cash out a bet it will say 200€ for example, after cashing out they say it's 100€.
The criminal energy of this site is really big.

AVOID THIS SITE AT ALL COSTS!

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They only send standard reply´s, stalling verification and WD´s and don´t help you out.
Please WD my funds and re-open my account.

Bad casino.

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Sent a scan of passport, it was listed as accepted on their site. I then sent photos of address ID and payment method and these were accepted and was told I need to resend Photo ID. When I questioned it and stated I already sent it, they said they don't accept scans.

Okay, that's fine but they approved it initially, I could have sent the photo and be done with it by now but thought it was fine. I've sent a photo now, was told 24 hours and low and behold its still pending. I have a substantial amount to withdraw and I feel this is a deliberate attempt to prevent the withdrawal now. If rejected I'll take the matter further as the photo of my photo ID is crystal clear!

I understand the need for ID verification, but to mess a customer around to prevent a withdrawal in hopes they will lose the money is disgusting.

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I have never in my life come across such incompetent customer services as this company.
Today I spoke to Pheobe as I took part in a weekly promotion and didn't receive my free spins like I normally do each week.
The promotion clearly said the £20 could be wagered on any slot but she was completely adamant it was for one specific slot. I sent two screenshots and she still told me I was wrong and that she knows the promotions and that they couldn't be any clearer. She even sent me a copy and paste of the exact statement saying ANY slot and told me that nowhere did it say any slot. I honestly couldn't believe what I was reading. Eventually I asked her to check with a colleague and she came back with no apology, just "I see your point". I recommended she learn the promotions and she replied "I know the promotions thanks". Just rude and unprofessional and has put me off using the site again which is a shame as I did enjoy using it. Half an hour of my life I won't get back. Avoid this company as you get no support if things go wrong.

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I wish I had read these reviews before I even looked at guts, which has ben favourably elsewhere. TP has trusted reviews and the ones I can see here about Guts is spot on! Terrible service, terrible games and terrible payouts. Then they refuse to pay you.

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GUTS is my favourite site to bet! I find it very easy to use and like the fact they have some different markets to other betting sites!

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easy to use, but only in the sports section

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worst site ever,,,dont make a deposit ,,most countries banned from sportsbook, but ur only told that after deposit !!!..load of rubbish,,and there poker is a joke,,worst interface ever,,,and wats with the fish crap all over the place

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A rat of a company. Not interested in helping problem gamblers like my friend. They wouldnt close his account even though they said it was closed. They should and hopefully will be closed down for this. They even gave him free bets to encourage him and removed the £20 per day deposit limit he had set.
STEER CLEAR IGLF YOU HAVE ANY SENSE.

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False advertising welcome bonus was apparently expired on 29.1.2019 but was on the sign up page and after making my account, deposited £20 to receive no bonus, and after reading these reviews be lucky to get my money back without messing around sending ID etc to get back what I worked hard for. Absolute joke of a Business

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I am not suprised at these reviews. ..I amazingly won 30 pounds thru a few free spins.. cutting long story short they said yeah well done u have won ect ect then they refused to pay cos of I'D. ..I'D They have my bank details ffs so I sent all sorts. …it was blurry…I sent more same loada crap so I wud NEVER DEPOSIT

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Guts cancelled my bet on 1100 NOK
I can barely bet 400 NOK, i try bet 300 extra on same "selections" nah, you cant.

Guts.com worst bookmaker of all time, they are limiting you for so small money its not even worth signup here.

STAY away i would recommend betway over this site.

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Total Disgrace

I made a first bet and when it won they challenged a mis spelling on my paypal account and denied my winnings – a total disgrace, Do not use this company they do not care about you and have no integrity

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Guts are a fine betting site contrary to other reviews I'm seeing.
I registered, sent in my documents and they were verified within a few hours, and then deposited. Their odds are super competitive which is the main reason I signed up.
The biggest plus for me tho was the withdrawals. A chap called Jonas told me he wasn't sure why I couldn't withdraw with visa, the only options available to me were Trustly and Paysafe. This worried me a lot at the time and I gave Jonas thumbs down after our live chat. Angry as I was I went ahead and tried withdrawing with Trustly et voila the money was in my actual bank account, liquid, within 2 hours.
I can't fault Guts at all.
Fantastic and I hope your Trustpilot score does come up to where it should be.

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Took my £10 deposit and gave me 100% bonus. Played on book of dead for around 5 minutes and the money was gone. At least with other sites I get a good £100-£300 playthrough with my initial deposit. Guts literally just ate my money! I got 3 bonus rounds with my total of £20 balance. One for £2.50. One for £3 and one for 50p! Pretty bloody dire!!! Keep away

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WARNING! They will refuse to accept ID documents despite other bookmakers accepting the same images. Avoid these at all costs. They are scammers. It doesn't matter that my ID's were rejected anyway due to the fact I never went above my starting balance after countless spins on their slots. Baffles me why anyone would bother using these jokers.

Guts response : "Along with independent auditing and regular software testing, this helps to ensure we are providing a fair experience to each and every one of our casino players"

Great, so where can we find this information then? Are we allowed to verify it for ourselves or must we take your word for it?

As for the ID problem. I upload several different scans/pictures then was told that all my uploads were scans, when in fact I'd just taken pictures. Absolutely disgusting when you're trying to withdraw money. NO other bookmaker I've signed up with requires such hassle and you failed to explain WHY you need to reject images that were accepted at every other online bookmaker. Presumably it's to withhold payouts and hope people go back to your scam slots. Nice.

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