Ladbrokes PLAYER REVIEWS(438)
Ian Kaye
31 January 2024
Comment from ca.trustpilot.com
I'll never use ladbrokes again, after placing a £20 win on a dog I got my receipt and went back to watch race dog won at 11/4 when I went back for winnings was informed bet wasn't placed in time. I know it was because I had to wait for race to start. What would have happened to my 20 pounds if it had lostThe person on till could have informed me it was void bet before he knew result.
Dylan
27 January 2024
Comment from ca.trustpilot.com
Won money and stopped me from using the sports that I was making money on, always a lot of technical issues and money disappeared from account!
Jayne
25 January 2024
Comment from ca.trustpilot.com
scam site does nothing but take your money i won’t go near ladbrokes again
Jenny
17 January 2024
Comment from ca.trustpilot.com
I did bet on 27/11/2023 in Sunbury-On-Thames and I won my ticket but the Manager who work at the ladbrokes in Sunbury he didn't give me the money from winning ticket. And after day they send the email requirement me some documents and my bank-statement where my money I can bet my ticket. I did send everything but they didn't send me any email back about my money I won or reasons why they not pay me my won ticket. Now is 2 months already.
Mr Galpin
08 January 2024
Comment from ca.trustpilot.com
Ladbrokes 9 / 10Coral 9 / 10Paddy Power 8 / 10Sky Bet 7 / 10William Hill 0 / 10
Sean Allen
30 December 2023
Comment from ca.trustpilot.com
Placed a bet on. Quantum casino of £1.40 it showed that it was a ×250 so should of had a £350 pay out my number came in then it shut me out second time these have moved the goalposts to suit them selves
Robert Armishaw
27 December 2023
Comment from ca.trustpilot.com
I played deal or no deal 3 boxs all the same amount how is that even possible if the game is random
Neil Gauden
11 December 2023
Comment from ca.trustpilot.com
Poker is a scam! Don’t waste money on Ladbrokes poker. So many bad beats, had a bit luck on footy gambling(at least you can’t fix that) so thought I’d have a game of poker - same old, same old. Chip leaders rewarded with rubbish cards, so many flushes it’s unbelievable, so many runs on cards such as 4/7, mights as well go all in on everything, cos anything goes. Well, there are other gambling sites I can go to, and after 3 games of poker with sh!t beats, I’ve decided to withdraw my money and run. Not be seeing me until algorithm changes
Greg Collett
04 December 2023
Comment from ca.trustpilot.com
LADBROKES are crooks, they want people to come to there website to sign up and make an account with them, deposit money, but your not allowed to win, if you do then they close your account and take your money off you that you have on your balance, with no warning, so wen I contacted them they just said it’s a irreversible business decision and I won’t get a refund..just because I played slots,had small bets on the sports and won, when isn’t that what they want people to do ? Is play there games online, but because I won I get my money taken off me and my account closed..if there not prepared to lose like the punter is why they in this business
Brian McBain
03 December 2023
Comment from ca.trustpilot.com
Your FOBT's are an absolute disgrace! £1000 in today playing £1/2 spins for the sum total of about 4 bonuses paying dismal amounts!
jt
28 November 2023
Comment from ca.trustpilot.com
I made one bet of a decently sized amount of money, the same day I was limited to £1 bets. Joke of a company
Mr Newman
17 November 2023
Comment from ca.trustpilot.com
What a load of crap Ladbrokes poker is you play for 1 and a half hours to win a ticket then you play another 1 and half hours to win guess what another free ticket so you need to win to get any money in your poker balance and for 11c ticket goes up to 55c ticket and Ladbrokes thinks that good to waste anywhere up to 4 hours of your time for peanuts. Keep the good work up Ladbrokes you really know how to look after your customers.
Jeffrey Dix
03 November 2023
Comment from ca.trustpilot.com
I can see why ladbrokes is getting so many bad reviews. I'm 15800 down with this company. I have been a loyal customer for a long time. Before it was a good site to play on. You could get really decent payouts. But now it's horrendous. I have just lost £300 on big catch. Ironically that was what it was the catch of not paying out. £2 a spin got feature twice £28and 30. Maybe they should get rid of dick Turpin in charge of this company before all there customers leave in droves. Which would leave them bankrupt.
Skye S
24 October 2023
Comment from ca.trustpilot.com
Lots of bots on here you will not win this company somehow gets away with completely scamming all it's loyal players! Spin and go is completely full of Bots and they even take money out of it for instance 3 players pay $10 to play 95% of the time the prize will be $20 for all three and then you got to deal with the bot taking the rest of the money, Take you're money to a casino more real, More fair and less scam i'm not even sure how these are getting away with it but the money they must make is insane sadly it's the vulnerable old and addicted people more at the end of the line sad to think a company that already makes so much from it's players has to scam to get even more greedy at its best same with all other poker sites online, Stay away scam scam scam. If you do play here start marking the players you think is bots eventually you'll keep running into these bots again and again, Always the same move! They will fold any good hand you have and when it knows it will win then it will all in mostly 95% of the time easy to tell and i guess the government and commissioner allows it for they're pockets to be filled with taxes and commission.
Simon Mackey
18 October 2023
Comment from ca.trustpilot.com
Yet another woeful experience on Ladbrokes slots. God only knows how this company keeps going. I've never heard anything good about them.
Ryan
16 October 2023
Comment from ca.trustpilot.com
They took money from my account for no reason and ignore all my emails I send them. Don't know why it's legal for these companies to scam you
Skye S
12 October 2023
Comment from ca.trustpilot.com
Full of bot's very easy to spot over time playing with them only Poker games i find bots and they're quiet clear i have even put a marker on all bots and every time i run into them they play the same way, And always calls all ins when it knows it will win, You wont win here.
James O'Neill
10 October 2023
Comment from ca.trustpilot.com
The slots are a pure CON ,put a fortune in a sweet feck all back what's new here ,pure Bull ,stay clear of this site all give Notting back ,peanuts back CON
Renata
10 October 2023
Comment from ca.trustpilot.com
Horrific experience! Very very low payout, don’t waist your money here!!!
Lee Wagstaffe
08 October 2023
Comment from ca.trustpilot.com
Spent £110 in 15 mins on goonies hey you guys £1 spins zero bonuses most win was £6 thanks ladbrokes for the hard lesson time to rejoin gamstop and delete my ladbrokes account 😀 scam site!! No real chance of winning anything good steer clear!!
Bob
25 September 2023
Comment from ca.trustpilot.com
ladbrokes online Not too bad an online bookie however theres a few things that really could do with improvement and it surrounds their "free games"Firstly "slot rivals" be it normal or the "Fanzone version"The game is billed as "play against other players"When in fact you never play against other players it is ALWAYS bots (painfully obvious bots too)As they always target you no matter what the other "BOT/Players" have within the last few seconds. Plus the get chests / balls etc when you have no chance.It is painfully obvious that it has already been decided before you start if your going to get a prize or not.This is fine, but come on Ladbrokes be honestAnd Hungry Bear gaming the creaters of this platform - stop trying to pass it off as something it is not.The bots use other players names from across different platforms (And you never see those players on the leaderboard)Secondly the fanzone golden balls thing (nice idea, but you never win ever)On the plus side, theres some really good things like spins and horses and Fanzone odds for your favourite team which I really enjoy.(Just wish the free spins etc was on a larger variety of slots, I know how much slots are a rip off but do like to have a go with the "free spins" etc - occasionally will have a proper flutter on them if the slot looks fun - the free spins help me see how entertaining they are, which is why I think you should open them up to a greater variety)
Christopher Coulter
13 September 2023
Comment from ca.trustpilot.com
I’m writing this review solely because of their flagship free game they offer in Slot Rivals, never in my life have I played a game that infuriates me more. And the worst part is that it shouldn’t… as the prizes are that bad I shouldn’t have any hard feelings but honestly it’s absolutely horrific to play. The game is solely based on ‘if you don’t get a chest in the last 20 seconds your done for’, getting a high score early just puts a target on your head which is impossible to defend against, it will get to the last dying seconds and you’ll want to throw your £1000 phone across the room. To not get annoyed on this game is an impossibility, it’s flooded with bots and there’s nothing they can do about it.
Dawn Edwards
02 September 2023
Comment from ca.trustpilot.com
If i could give minus stars i would.I was blocked and blacklisted from their site and all their sister sites.For what?I have no idea.Apparently it was a business decision and no one can direct me to someone who can help me.I never even made a transaction on the site.After many protracted and down right patronising tweets no one can give me any information apart from its from a non customer facing part of the company and their God like presence makes decisions about peoples lives.Ive never used a site like this before and certainly will steer well clear of this scam site.Bunch of jokers.
Vikki Elkin
30 August 2023
Comment from ca.trustpilot.com
Never pay out in the online slots, it's a rarity in comparison to other sites, agree with all of the other reviews this company is all take and no give. Play elsewhere, probably more chance of winning the lottery millions than with these scammers.
Martin
27 August 2023
Comment from ca.trustpilot.com
the company changed beyond recognition and became just a gang of thieves. I've been a customer for several years and what I've seen in recent months is bad, I can't help but call them legal thieves is right on place.
Iain Craig
19 August 2023
Comment from ca.trustpilot.com
What used to be great odds are now crap on football, what the hell!
Nic
18 August 2023
Comment from ca.trustpilot.com
Affordability checks are a complete nonsense, I've provided what I regard as a safe and reasonable degree of income information. Have good indexed linked pension and oodles of savings, not a serious gambler in monetary terms but they give me a derisery £100 loss limit per month. What a joke Ladbrokes!
Daniel Donohoe
16 August 2023
Comment from ca.trustpilot.com
Slot rivals is the most annoying game ever u must be working for company to win highest prize
Donna Davies
16 August 2023
Comment from ca.trustpilot.com
0438 zantos I've been in the shop today. Had to get a customer to open the door lock on at 2.30 in afternoon. I'm disabled. And had to get up 3 times to open the door as zantos was constantly on his phone. Someone came in to put a bet on she asked for the odds. Which he failed to do as he concentrating on his phone. Which meant that she had to wait and so did I. Bad customer service. I called customer service and was told to email them. Which I did. To be ignored. So I emailed again. Which was 5 days ago and I'm still waiting for a reply. Shoddy service. My God I'd have been sacked for less
Not Urbusiness
03 August 2023
Comment from ca.trustpilot.com
Once again Ladbrokes and likes prove that the aren't governed by anyone and are simply welcome to do as they like. Who in their right mind would cash out 2p wins every time you spin and manage to win? That's right, nobody. Even if you win 20p after you have poured in £1, you wouldn't cash out. And this is exactly how these thieves make money. You give em cash, they give you credit. You spend that credit ( coz remember nobody in their right mind would cash out their 2p wins , or 6p wins) and turn it in to real cash. Making million's upon million's on their rigged games and there doesn't seem to be anyone out there, who would oversee these thieves to make sure their games are balanced and reward players after certain amount has been spent. I mean they have a lot of algorithms to do other things right?!?!? And they have the audacity to try and help you with gambling problem. Oh the irony.
Stacey
03 August 2023
Comment from ca.trustpilot.com
The new Ladbrokes Live feature on the Ladbrokes app .Every prize that you can apply for is in the South(mostly London) . When I challenged this I was told they had no plans for prizes the North. We screw you Ladbrokes I'll take my business to Paddy
wolf
28 July 2023
Comment from ca.trustpilot.com
has more server errors than stars in the sky absolute shocking reliability.
Lee
24 July 2023
Comment from ca.trustpilot.com
Keep well away from this site not fair play a scam site they block me cos I told them wat I think off the site robbing site once again well clear off this site
Tina
15 July 2023
Comment from ca.trustpilot.com
I was happily using Ladbrokes to bet on Wimbledon when it came around but all of a sudden after crediting my account I found that it had taken the money from me for a so called negative balance but I was confused because you pay upfront for all bets so how could I possibly have a negative balance that I owed 🤷🏻♀️When I contacted customer service I was told that it was due to a previous bet that I was paid out on for winning that was later corrected on the system as loosing, so through no fault of my own I was cashed out for a bet they told me I had won just to adjust it later as loosing without notifying me at all of the situation or my so called debt to them so I only noticed when I paid into my account money for a new bet which I wasn't able to make as they immediately took it from me. As if this was not bad enough they then tell me that they won't do anything to help me and refuse to delete/close my account even with a clear balance which I requested due to no longer trusting this company.. all I kept hearing was we have rights to do this we have rights to do that & it seems I don't have any rights at all.. disgrace! Will NEVER use Ladbrokes again after this.
John
15 July 2023
Comment from ca.trustpilot.com
BE WARNED.. Classic blackjack is so fixed its actually funny. dealers last 20 hands (they won 19)21,21,20,20,17,18,20,20,20,17,18,bust,21 18,21,17,17,20. it's statistically impossible.They can talk about random number generators till the cows come home. its completely fixed
ashley skinner
11 July 2023
Comment from ca.trustpilot.com
rubbish slots 6p for £20 bigger the company worst they pay they are only for ladbrokes not the customer
ashley skinner
02 July 2023
Comment from ca.trustpilot.com
rubbish your slots aint fit for purpose put £20 at 20p bets get nothing the reason less people playing now more chance of not winning anything bigger the company more they rip there customers off supposed to be fair no chance ladbrokes and coral are a rip off
Adam Barnes
30 June 2023
Comment from ca.trustpilot.com
Honestly have never in my life experienced online slots that took £900 any didn't play out a SINGLE free spin or feature, to go over 3000 spins for no feature is downright theft, do not play with Ladbrokes, scam site and I don't care what anyone tells you something isn't right and I'd love to see how they've set up their slots
Gary Read
22 June 2023
Comment from ca.trustpilot.com
Recently Ladbrokes have changed their payout criteria - bow tgere is no fast payment a d the bank transfer takes 3-5 days! (That’s after a lengthy 24 hour review process). Terrible service
Shreya Gupta
17 June 2023
Comment from ca.trustpilot.com
The online games are all rigged with algorithms.. no one can simply win and if someone win then they will either not allow to withdraw or close the account.
Jane Webster
13 June 2023
Comment from ca.trustpilot.com
Bet placed with Ladbrokes at weekend on Bosing all selections come in strong supporting evidence provided to them that my selections where all correct even a screenshot from a Ladbrokes member of staff confirming I was correct but still they did not pay out!!Do not use Ladbrokes they settle.there bets on decisions made on blogs and not the actual governing bodies and the television show that airs the event:I mentioned I would leave trust pilot review and escalate to Ombudsman and small claims court all of which did not interest them.Very very poor customer service avoid at all costs Gamble aware adverts there should be adverts on how wrongfully the likes of Ladbrokes treat people!!
Customer Elizabeth Morgan.
23 May 2023
Comment from ca.trustpilot.com
Ignored by manager while he watched golf and vaped behind the counter. His t.v was on so loud the girl sitting next to him couldnt her customers. She has since resigned. I will not be going in there again.
matthew menzies
21 April 2023
Comment from ca.trustpilot.com
Stay clear of the online casino they say it fair but by far not games bait bonus games to much and once you make your first withdraw there a clear difference to the games stop hitting anything meaningful or even get into a bonus game at that…. By far better site out there P.s have got into a few bonus games but with £0 wins on them or very little Pps it’s not only my account I am seeing this with. Ladbrokes is a scam I would post a picture of me deposits to withdraw (witch has only been one withdraw for £40)but doesn’t let me honestly guys stay clear there is better sites
Name discreet
09 April 2023
Comment from ca.trustpilot.com
The bookies are ripping off people with there slots. Some of these slots are impossible to win from. I was playing fishin frenzy,I got 15 free spin which didn't pay nothing. The games and slots are adjusted so they're impossible to win from. Robbers, the gambling industry need to check out thoroughly. No fair play as they said.
Malcom Barton
24 March 2023
Comment from ca.trustpilot.com
I play the slots and I’ve noticed that if I play £1 I get a good game, win or lose, takes a while and enjoy the experience. If however I up it to £2 or more, I get less features, less wins, money goes really quickly??? Surely in a higher stake, win or lose, the chances of features and wins should be higher??? It doesn’t make sense that if you pay £100 on £1 a go it lasts so much longer than £200 on £2 a go but that seems to be the case every time
Holly
22 March 2023
Comment from ca.trustpilot.com
I put a £500 loss limit on my account per month to restrict it, went onto payment history and in the last 30 days I'm £791 down?! Never won a big amount on here either, got £100 once on lock of the Irish but other than that was a waste of time and they've gone over the loss limit, it's ridiculous!
Mr Wright
18 March 2023
Comment from ca.trustpilot.com
I won money on their site, and as soon as I attempt to withdraw it they emailed me saying that the withdrawal failed due to an issue with my bank. I contacted my bank and confirmed there are no issues. I then tried to log back into my account to attempt another withdrawal and can see that it has been suspended. I was told to call the “reactivation line” to deactivate my account. They told me that the account would be reactivated within 24 hours, but that was 4 days ago. Every time I call I am just told “there is a high volume so the process is taking a long time”. They have over £300 of my winnings and will not even update me on what the problem is. This company are nothing but thieves.
Brad Thomas
16 March 2023
Comment from ca.trustpilot.com
Long time customer with Ladbrokes. Never had any issues until one day I just randomly have my account closed. With my money still in. Absolute joke, no customer loyalty they literally just want to take your money and run.
Stephen Wright
07 March 2023
Comment from ca.trustpilot.com
Be careful if you make a deposit and for some reason it gets declined even if the funds are in your bank. I had a transaction declined and when I checked my bank account it had been taken out and not appeared in my gaming account. Now I am unable to get my deposit back from Ladbrokes as they keep telling me it was a successful transaction. Be very very careful!
Carl Pryce
06 February 2024
Comment from ca.trustpilot.com
I went in Ladbrokes shop in Henley on Thames and Jason the only staff member on duty let me go and play fruit machine. After 15 mins I went to the counter. Jason gave me a blank up and down look fo 10 seconds and told me I'm on there security system and he could not serve me! I said that's impossible as I have never been in that shop or any other before! I asked politely to see the picture and he turned computer screen around, I could see it definitely not me, only resemblance was guy on computer was bald like myself. Two young lads then came in and I said to Jason let them look as they would agree its not me! Jason refused and asked me to leave the premises. I'm respectable not aggressive and never been in trouble or refused entry or being removed from any premises up to my age of 56. Jason was pretty rude and made me feel like a criminal. I went outside shop and rang customer services to explain what had happened and vent my feeling of being treated in such a manner. She took my complaint but said I wouldn't recieve any feedback!! I would never go into one of there shops again and would suggest other respectable people boycott if they feel they could also get offended if similar happened. I've never been so insulted in all off my life. I understand shops need security butt a company like ladbookes could have easily realised the picture wasn't me if they had had second opinion or used face recognition software.
I went in Ladbrokes shop in Henley on Thames and Jason the only staff member on duty let me go and play fruit machine. After 15 mins I went to the counter. Jason gave me a blank up and down look fo 10 seconds and told me I’m on there security system and he could not serve me! I said that’s impossible as I have never been in that shop or any other before! I asked politely to see the picture and he turned computer screen around, I could see it definitely not me, only resemblance was guy on computer was bald like myself. Two young lads then came in and I said to Jason let them look as they would agree its not me! Jason refused and asked me to leave the premises. I’m respectable not aggressive and never been in trouble or refused entry or being removed from any premises up to my age of 56. Jason was pretty rude and made me feel like a criminal. I went outside shop and rang customer services to explain what had happened and vent my feeling of being treated in such a manner. She took my complaint but said I wouldn’t recieve any feedback!! I would never go into one of there shops again and would suggest other respectable people boycott if they feel they could also get offended if similar happened. I’ve never been so insulted in all off my life. I understand shops need security butt a company like ladbookes could have easily realised the picture wasn’t me if they had had second opinion or used face recognition software.