Ladbrokes Review

ladbrokes have stole thousands of pounds of me after having a fake game on esports on. Had lies after lies after all document show that the bet was never settled. all bets besides the last bet are shown as settled. furthermore when asking for transaction id they gave bet settlement id the same as the bet placed. They on purpose targeted my account and are absolute frauds. please people stay away from them.

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Deposit £10 get free bets. I was sent a email invite, satisfied all the T & C's. Guess what , Ladbrokes refuse to give me the 3 x £2 bets. This has happened twice now, 1st time i put it down to my fault, but not twice. They are saying i didnt opt in, of course i opt in it was direct from the email.
I have withdrawn all my money and closed the account.

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Best about would use any other sites. Reading all the comments below make me laugh 😂 people on complaining how bad ladbrokes is cause they lost a bet 😂😂😂 mental cases

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I’ve got thousands of shares in Entain, and until recently, played with Ladbrokes on all my gaming.
Not anymore, no wonder MGM have pulled out of their offer!
This global company won’t even take a £100 each way bet without confirming with traders…( maybe trembly knee syndrome!!!) PATHETIC!!
I did finally get a bet on this horse, it came last, beaten more than 100 lengths!!
It’s now a Wednesday evening, less than 65 hours before the Clarence House Chase, and they still haven’t got a book on the race ( everyone else has!!)
I want to place 2k bet on the race….. but having said that, if I could, I would imagine this feeble gaming company may even need to insert TENA discreet pads to consider this wager!!!
Just avoid Ladbrokes, sell your Entain shares ( if you have them) and punt elsewhere.

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Won 70 odd pounds but they wont let me withdraw it without photos of passport, house bills and my face etc, they have stolen my money so closed account, never had problems with any of the other online bookies.

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I have bet with ladbrokes for years. I enjoy doing forecast doubles. Yet Ladbrokes won't let you do them online. Despite their terms and conditions and list of bets accepted, saying they do. They don't even have forecast double slips in shops anymore. Come on Ladbrokes, sort this out. With the popularity of RPGTV which you sponsor, surely it would be to your benefeit.

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Reopened a account that was closed years ago asked will i get bingo bonus after £5 spent was told yes.deposited and spent £5 no bonus.went on live chat to be told by another idiot you sre not entitled to the welcome bonus as it was a old account .absolute con avoid avoid .il never play on there again.take ure money for nothing

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Lucky they got one star site is a joke virtual football a disgrace my teams winning drags out to 90 mins but when opposite teams winning at ht my team get free kick 47 mins then boom ft that's not fair play virtual is rigged up during lockdown infact everything will be rigged bookies closed only one way to make cash rob the customers one winner all the way that's a bookie why when im winning drags out 90 mins opposite team is winning ft after 47 mins load of man fkn rip

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Disgusting at how bad this site is they are delaying closing my account 2 days ago I asked for them to close it they still have not

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They took money from my account then asked for ID sent everything I had twice !!! Driving licence utility bill etc they said it's not enough!! I asked for my money back that was the last I heard !! Robbers !!!!

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So I received an invitation via email for casino bet £10 and get £10 free with X1 Wagering. I deposited and surprise surprise didn't get the bonus, went to live chat where was told this need to be further investigated. I've sent email after emai with the attachment of the email….. Ladbrokes you should be ashamed of your self your so quick to take money and not pay the bonus due and always come up with some as to why this isn't to be paid. Your staff are rude and have limited customer service knowledge and always tell you there is no supervisors available.

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I placed a reverse forecast bet online which won but they claimed it had lost. Queried it but they stated that as far as they were concerned the bet was settled properly. Closed my account there and then, beware if you are betting online with this crowd dont touch them with a bargepole.

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I am surprised to see all the negative reviews, I have never had a problem with Ladbrokes. They and Coral are among the best casinos in my experience, I get regular wins, which prolongs my gaming experience or gives me the option to bank and recently a fantastic £1000 win on Ladbrokes. They have some unique slot/scratchcard games which I love playing. Withdrawals are always in my account within a few hours. No this isn't a fake review, I am a genuine customer and especially after my big win I wanted to shout up for them.

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Bunch of crooks won fairly from free £1 bet withdrew £50 still sitting in pending 5 days later. They keep preaching t/c saying send proof of I’d and wait 48 hrs waited complained again then they preached pre written t/c send proof done this you morons twice DO NOT trust Ladbrokes stay away hopefully gambling commission fine them millions tossers

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wow dont bother with the ladbrokes "new" poker app its like. a 4 year old made it my whole balnce now says its on a cash table when im clearly not on one so now i cant play and live support havnt a clue what to do all they say is your balance says zero madam , yes my balance says zero and table game says £27 on a table i am not in dummy !!!! waiting over 2 days for a reply by email so havnt been able to play will be withdrawing and going bck to pp its so terrible to say its a "legit site " what a joke how can live chat not no what to do lol he didnt even understand what the app looked like when i was explaining where it says my money is dumbasses

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I deposited money into my account which didn't show in my balance, after quite a few hours they came back to me and said the money had gone in to my account and I had spent it on the slots. What an absolute bloody rip off, its bad enough you don't win but for them to just steel your money in a joke

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I have been a member for years and lost thousands.

Slots and casino mostly.

Working full time to line the pockets of these bar studs.

I self excluded myself from casino/slots betting a couple of months ago to stop wasting all my money.

I received an email today with a free £5 bet for slots/casino. The only way to spend it was to reactivate my account.

I got in touch with live chat help to ask for it to be changed to sports betting. They offered to reopen my casino betting so I could use it, this was after I explained the self exclusion due to a lack of control.

I told them I won’t rejoin, but I still want it as a sports bet or I walk for good.

They didn’t budge an inch.

I closed my account completely and they won’t have another penny off me.

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LADBROOKS, BRADLEY STOKE, BRISTOL, RIP OFF MERCHANTS !!!! I Played machine, and then when I was down £35, although being sat in this shop for at least 30 minutes, staff said I had one minute to leave as only allowed to be here for 15 minutes. But come back in 1 hour for another 15 minutes, as if I would IDIOT !!.
Not at any time did anyone say to me about the 15 minute rule until I was losing, and I was the only customer there, I do not go around reading the hundreds of signs in your shop, if I did my 15 minutes would be up before I started.
STAFF HAD NO FACE COVERING WHILE SERVING ME, AND WHILE WALKING ABOUT THE SHOP, DISGRACE,!!!!!!! Save your money, or give it to your family, more satisfaction.

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I am writing to you to raise an issue about: Gambling

I was betting inside ladbrokes on Hurst street in Birmingham (B5 postcode).

I was told i will only be allowed to gamble for 15 minutes and will be notified when its time for me to leave.

I put in £20.00, I was gambling and winning between £70.00 and £80.00 for quite a long period of time.

It was only when i got down to £5.00 the cashier came out and said its time to leave.

I asked her "how long have i been in here for ?" she replied "ten minutes longer than you should have been".

I could see my name on the register and the time i came in, what alarmed me was according to the register i had already left so i asked "why does it say i have left half an hour ago ? "

The cashier then said to me "i dont know what he has done i have just took over from my manager". However, I observed that she was working the whole time. I asked her "why was i not notified to leave after 15 minutes", to which she replied "we can not keep an eye on everyone" .

there was only one other person in the shop as this happened during pandemic.

I was told i couldnt gamble for the rest of the day due to the pandemic customers are only allowed to visit the shop twice a day for 15 mins at a time and that was my second time visiting for the day.

You can have a look at the cctv!!! they forged my time in and out and waited until i lost my winnings before they told me to leave.

It occurred on: 6/12/2020

This meant that I felt robbed and violated, I felt stressed, and I felt humiliated

I would just like them to have a look at the cctv and link it with my time on the machine and pay me whatever my balance was at the end of the 15 minutes threshold.

Just be fair. Thats all i ask.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case,

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Technical issues with withdrawals but no warning to customers about this 7 different advisors giving different information so may take a week who knows in this age of technology with faster payouts from most sites apart from Ladbrokes it's not surprising the average review is 1 star

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Like many other reviewers on here, I too found out the hard way that Ladbrokes DON’T PAY YOU OUT. After requesting to be paid out through PayPal, was told “usually immediately, otherwise between 2-6 hours. It is now FOUR DAYS later, and I still haven’t received it. I have spoken to their customer service dept five times – this idiot supervisor called Kevin, complete moron – just quoted small print and ts and cs at me saying basically when you do business with them, they are basically covered to do “indefinite security checks for an undisclosed period of time (basically they can hold their money first as long as they want, simply saying, we’re doing security checks), without telling you what the so called security checks were. They just say “it’s because of security checks but I’m not obliged to give any more details “. It wasn’t even a huge amount of money, £40 so it’s not money laundering! lol so that is b* llo cos, it was just because I cleaned the account out and they were just tactically and deliberately trying to hang on to the money as long as possible knowing they weren’t going to keep it. They don’t give a sh *t about you. I will NEVER spend another penny dealing with these crooks ever again and I am lodging an official complaint with the betting regulator, which hopefully costs them £450. I despise this company and STRONGLY URGE YOU NEVER TO SPEND A SINGLE PENNY WITH THESE PEOPLE. They are a disgrace and do not care about their customers one single bit.

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I will never place with these guys EVER again!!
Firstly, I contacted to ask if there was a maximum bet limit on a market because I know sometimes this is the case. I spoke to 4 agents via LIVE chat who told me I could place any amount, despite me constantly asking them to check with the traders & make sure.

Long story short, eventually (even though unsure) I deposited £3K and tried to place. BUT OF COURSE I exceeded the max bet allowance. I then chat to them on Live chat & try to get them to help but instead my chat's are continuously closed or not answered BY THEM!! I even had to speak to them without logging in, just to get a response.

Finally i get through to someone who apologises for the wrong information and tells me to withdraw. Now this is where it gets laughable…. After trying to withdraw, they reverse my transaction 3 times stating due to fraud I need to place first. I then send an email, which is responded to by Operations, who state a note has been placed on my account (to allow my withdrawal) because I deposited due to wrong information.

Finally after 4 days my funds are released & REST ASSURED I'LL NEVER PUT A FIVERR IN THESE GUYS HANDS AGAIN.

Ps. I didn't mention, in this whole process my account was also restricted from placing sports bets for NO REASON!! Apart from winning !!

COWBOYS!!

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Really bad online betting company. Took less than 5 seconds to deposit my funds but 3 days later, I've still not got my withdrawal which was significantly more than the deposit funnily enough.

Spoke to one person on the online chat and they stated withdrawals for bank transfers took up to 24 hours. Low and behold, 30 hours later the withdrawal still said verification pending.

Went to online chat again and someone called Mark was extremely rude and said it is not 24 hours, it is 48 if the payments department could be bothered.

At 50 hours, it was still verification pending and via the online chat I was just given a link to the withdrawal process.

Disgusting treatment and disgusting that they are withholding money that is MINE!!

There will be some lame reply to this review as per usual but my advice is use William Hill, Gala, Foxy over these jokers.

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I deposited money and won, when I came to withdraw I was told my card wasn't 3d secure, I called the bank twice and spoke to many people at the bank who assured me they don't do 3d secure and it's not needed to process a withdrawal.
Ladbrokes weren't having any of this though, they won't pay my 87 quid to me and insist they never will until I get 3d secure, they then lied to me and said if I deposited 5 more pounds they could process my withdrawal but when I did this they again refused to do so.
I spoke to 3 agents who were rude, could barely speak English and just couldn't wait to get off the chat.

If you have a mastercard do not use ladbrokes or just don't use them full stop.

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have evidence to back I have been scammed and would like a full refund. As previously stated to ladbrokes I put 10 grand on Portugal when they were 2-0 up 8 min football at 2:45. Now somehow theyve changed the game and the team to a game that was played half hour before I even deposited money which is not allowed anyways proven through online banking. Having checked online scores for clarification I see that I had indeed won my bet as it finished 3-0 but have somehow changed my bet to a different team Brazil and stole 10 grand off me. All times prove I have been absolutely ripped off and when asking for the bet ID they have given me a fake bet id constantly which has 16 numbers and is obviously fake. When asking about bet details they also are lying about this as the times they say the bet are placed are clearly not when I had placed my bet. Live chats also show they are lying and are trying to steal my 10 grand by closing my account on lies just to try and cover up the con they tried to pull. Ladbrokes has committed fraud to a level of pure greed and disgust.

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Terrible App. Terrible Website. Responsible Gambling….lol!?!?
An absolute joke of a company.
Fortunately I do not have a gambling problem and I only ever place a weekly football 'acca'. However, since using the ladbrokes app I have also received free offers and free bets from ladbrokes for other products which I have no interest in and have never previously used. Presumably this is to try and increase my spending and entice my interest which surely contradicts responsible gambling…?

But this is not my issue. When I do win whilst playing their free offers or free bets, i always experience an error message, never receive my winnings and never receive a reply when I contact ladbrokes customer services.

Beware…they really are corrupt and liars!!!!

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Worst of the worst, a lot of Ladbrokes practises are illegal. Cash out is joke and is only offered when it's all in their favour, anyone reading this please cancel your Ladbrokes account and use a more reputable company, they are bigger scammers than African witchdoctors.

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Won £100 with Ladbrokes but they will not pay out. They tell me my bank has declined to receive the transaction. Though when I called my bank, they were adamant nothing had been declined ay their end. Went back to Ladbrokes online chat, absolutely useless, kept repeating my bank had declined and that there was nothing they could do. Absolute CON

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I deposited 10 and got the 50 bonus cash and wagered 2000 and an extra 600 and it got processed same day. Now just waiting for my 600

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THIEVES, COWARDS, LIARS
Suspend in play bets to avoid cash out…
Disconnect app to avoid pay out…
Ladbrokes are the worst online site and I genuinely believe this corupt company's days are numbered. BEWARE!!!!@

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Verified my account in line with the new kyc regulations, but still can't deposit. Looks like they are blocking customers who've had a bad run of losses due to media scrutiny

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Could anyone try and get through to the complaints section of Ladbrokes ? and let me know , all I seem to get is we can't deal with complaints because of the covid 19 , but funny enough they can still take BETS ! What a lousy rotten company , James Stewart X soldier UK

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Is Zero stars available? Opened account just over a week ago. Made first deposit this morning. Went to play a game but kept saying game unavailable. Got onto live chat and my account had been restricted 😂😂😂. Restricted the second i made first deposit and didn't even have a chance to spin. Absolutely pathetic. Apparently my deposit be refunded in about 72hrs. Shambles

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Breaking THEIR OWN Rules!
Refused to honour a bet.
I placed a bet on a match which had already started. I was not aware of this and their system showed that match as not having started.
They subsequently voided the bet.
At the time the bet was placed there was already a score but the number of (OVER) goals I had gone for had still not come in. In fact. I needed 3 more goals.
Got the 3 more goals and then they inform me that the bet has been voided. When I bring their attention to their own rules state that a bet must be settled at the general market price at the time the bet was placed they refused this and stated that the bet had been placed late because of THEIR own "machine error" and was voided not even offering to give me the "general market price" as stated in their own rules (see below) – Absolutely disgraceful. Definitely one for the gambling commission and social media

Ladbrokes make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then Ladbrokes will pay winnings at the correct price.
LAST LINE. NOT VOID. YOU SETTLE AT THE CORRECT PRICE WHICH IS NOT ZERO

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Closing my account because this app is so bad.

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This is the worst betting company I have come across. They are so quick to take your deposit money off you then when you win something they hold onto your money and ask for all the proof in the world before they even consider handing it over. I won a tiny £205 around 2 weeks ago and I still haven't received it. This company is a shambles so please do not deal with them. Skybet is much better and will have your winnings into your account within a few hours.

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Unfortunately no way of giving zero stars hence 1. AVOID Ladbrokes, especially casino and slots. €700 deposit over 3 weeks and not even a single feature obtained on slots nevermind win. Betting company needs investigations as RTP is none existing.

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Absolutely outrageous wagering requirement £50 sign up bonus which you have to wager £2000. Absolutely joke because by the time you've gone on every single game on this site and you've got lucky the luck runs out. you'll be lucky to get up to £500 off the wagering requirement. + Even if you did hit one of the jackpot and met the wagering requirement you know there's no point playing on that site ever again because you are never ever ever win + you reached the wagering requirement of £2000 but unfortunately all that time and effect or you're left with in your account is 20p gratulation your money has now gone into your real cash balance account therefore if you wish to withdraw you can do so but unfortunately you have insufficient funds in your account would you like to top up we'll give you another bonus wagering requirement must be met at 20 million payment this site is not a site I would recommend

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Just been to Ladbrokes Daventry had a terrible time with one of their staff , she tells me her name is Helen , put my 49rs on as usual went over to my wife to say that's it lets go , then this voice shouted have you signed the tracking book yet , I said we are just leaving and I thought you had to be in for more than fifteen minutes before signing the book as is the rule across the road at backhouse bookies , my rules are different here she said , I said ok I will start using backhouse bookies , do you think that I am bothered she said , so after a little bit of shouting we left , I am disabled and touching 70 we went for a walk up the town and this Helen followed us to a seating area , she came over and said that she was a bit harsh with us in the shop and should have dealt with it better , I said that I was still putting in a complaint to Ladbrokes she said you would because your Scottish , she also said that you won't get an answer when you phone , she was right I can't contact them I have tried to email them also , can't , the email was sent to a Jim mullen ( head office ,) email was sent back to me , this Helen has some bad attitude , I will take her advice and not put my £20 into Ladbrokes , James Stewart X soldier UK

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My local shop in Kensal Rise NW10
London has to be the worst ever shop..you cant put a football coupon on because the poxy machines behind the counter can rarely take them so you go on the machines to do it which dont have the coupon you want because the internet connection is pony, absolute disgrace of a shop!! Also dont get me on standing at the counter trying to get a bet on whilst the staff behind the counter are either staring/talking on their phone or got earphones on!! Stopped using the hole now, worth walking a few minutes down the road to William Hills on Kilburn Lane, at least their bloody staff are friendly and their machines/computers are capable of taking football bets!!!

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£10 minimum deposit is a disgrace. I can go into a shop and buy something for 50p on my card, so why do Ladbrokes insist on £10 minimum.

What planet are they living on.

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Odds are terrible on football accumulators. I checked their odds for a 5 fold accumulator and another site was offering nearly double the odds, That is a HUGE difference. They seems to be reliable paying out but you really want 10%-20%-30% + less when you win? Always check the odds with other bookies.

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Why are they keeping your money longer and longer when you withdraw used to be 2 hours for approval then went to 5 hours now once a day at 10.30pm. Money used to come in next day then went to 3.35 in the afternoon now not even that so god only knows when they release funds

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Entered 1-2 football competition where you predict the scores of 3 football matches. Prizes £100 all 3 correct,£5 free bet 2 correct and £1 free bet 1 correct.
Entered on August 29th and got 2 out 3 correct and awaited my £5 free bet. No free bet so contacted customer service which is rubbish. Following 5 e mails they eventually said supply them a screenshot of my entry? Who keeps a screenshot for every competition they enter? This competition is a scam and so do not waste anytime entering as you will never win. Not depositing again…..
Finally after a lot of aggro they honoured there competition rules and paid the £5 free bet.
Hats off for sorting out eventually but what took so long?

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Ladbrokes are offering ‘enhanced’ odds on some races. They give an extra place but then reduce the odds given to each way customers to a 1/5th rather than a 1/4 which they state in the rules. Well done ladsy! Enhanced indeed.

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Hello to all ladbrokes clients ,

I am among one of thoses user who is very dissappointed using Ladbrokes services.
Personally i don't reccoment this playing platform .Customer service don't have manners on how to talk or chat with clients.

What's the use of giving free instant spin bonuses when we can't even play our winning spin
( for last 3 month the game Super Gold 7 slot is out of service ) severals times many peoples in my surroundings at least more than 30 people from my country has reported that we can't play the 5 free spin on slot super gold 7 . nothing has been done yet.

– When we contact the customer service they says to refresh cache send screen shot to customer support via email.
once we've sent them everything , as they are so incompetent they neither can't solve the problem nor remove the game from their server.

– Severals complaint have been made they constantly mislead customers review complaints here :

unable to withdraw my winning fund Ive contacted the support unit via chat more than 36 times and they cant even do anything some incompetent persons sitting in their home .see in pictures how they disconnect from the chatbox ive got more than 5 persons at once who left the conversation as they dont want to help

The email support unit is also unable to help me as if they dont want me to withdraw my money
All withdrawal services thats shows available on their website is not functioning properly
Scrilled , visa etc are not available for withdrawal

Fast bank transfer also have restriction where i cant put all the iban characters
They are real scammers ,even the free daily spin is like a joke. It keeps blocking ( free spin game Super gold 7 )
When we approach them they says they are not doing a charity business and cant give goodwill gesture
My advice is to stay away from ladbrokes they are real and legal scammers

How can authorities give permit to thoses thief , Now I've just heard that they refuse to go along with the others and pay back the money they were given re the furlough even though they made massive profits from online gambling. Ladbrokes stink, I hope everyone stops using them to show what we think of them.
Greedy SCUM!!

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Hello am also using ladbrokes and am unable to withdraw my winning fund
Ive contacted the support unit via chat more than 36 times and they cant even do anything some incompetent persons sitting in their home

The email support unit is also unable to help me as if they dont want me to withdraw my money

All withdrawal services thats shows available on their website is not functioning properly

Scrilled , visa etc are not available for withdrawal

Fast bank transfer also have restriction where i cant put all the iban characters

They are real scammers ,even the free daily spin is like a joke. It keeps blocking ( free spin game Super gold 7 )

When we approach them they says they are not doing a charity business and cant give goodwill gesture

My advice is to stay away from ladbrokes they are real and legal scammers

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I don't know who controls their shop screens but so many times a race is almost ready to go off and no screen with the prices/odds, then you notice that most of the vacant screens are just being used for irrelevant information or "cartoon" racing.
Now I've just heard that they refuse to go along with the others and pay back the money they were given re the furlough even though they made massive profits from online gambling. Ladbrokes stink, I hope everyone stops using them to show what we think of them.
Greedy SCUM!!

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I am not joking this is by far the worst experience I have had trying to place a bet and finding results stick it’s what a joke just trying to set a limit is enough to put your off gambling never mind anything else am going back to sky so much better

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