General Information
WELCOME TO MATCHBOOK
Matchbook is a relatively new site and has entered the competitive betting exchange sector.
Matchbook is a sports betting exchange peer to peer community, driven by a focus on offering value back to our customers. They actively encourage feedback from both employees and customers to give insight so as to improve and enhance their echange product and online sports betting offer.
Their goal according to the website is to provide a best-in-class platform so users can have the ultimate online gaming experience.
The key with any betting exchange is trying to take market share from the likes of Betfair and Betdaq. Liquidity (volume of money wagered) is a most critical component for a betting exchange to be successful.
Matchbook are working on this by focusing on liquidity, one market and one sport at a time. To do this, they are building critical mass along with the best price offering in the exchange industry. Only time will tell if they can achive this goal.
The site itself is very easy to navigate and you can find and bet on markets very easily. The site also has a great help section for punters who are not savvy with the way exchange betting works.
Deposit & Withdrawals
The deposit options at Matchbook include standard VISA and Mastercard debit and credit cards as well as paysafecard. You can also use your Neteller and Skrill accounts to deposit and withdraw funds. On our site you will also find information about Matchbook bonus and Matchbook mobile app.
Customer Service
Live Chat: Available
Email: support@matchbook.com
License Information
You can check out the Matchbook gambling license here.
NY
19 January 2025
Comment from ca.trustpilot.com
They have an over zealous compliance team who make it their business to interfere at every single juncture imaginable. These guys just won’t leave you alone. After a week of compliance reviews and a request for every document under the sun they gave me a paltry 2.5k net limit per month (my income is >500k). This makes laying bets a non starter. After the compliance review to determine my deposits I thought we were done. But no. After 8 days of back and forth I was then told now the KYC team need to start their own review. This couldn’t be done at the same time of course. I was told to contact them once that is done. Finally that completes (no one there bothers to tell you this) I deposit 1500 and withdraw 2300. I get an email the next day saying the account is locked now for 24 hours because we implement a 24 hr 1500 deposit limit. A new rule which no one thought to mention. There are so many rules I cant keep up and told them to close my account. I will message the ceo at some point if he/she is even bothered but I suspect not. The problem is these compliance departments have no clue what they are doing or what the regulations are. When that happens they just keep asking for more stuff and doing more work and implementing random rules. All because they are scared stiff of getting a fine. Anyway I’ve given up. They don’t want you to bet so best to find another pastime.
They have an over zealous compliance team who make it their business to interfere at every single juncture imaginable. These guys just won’t leave you alone. After a week of compliance reviews and a request for every document under the sun they gave me a paltry 2.5k net limit per month (my income is >500k). This makes laying bets a non starter. After the compliance review to determine my deposits I thought we were done. But no. After 8 days of back and forth I was then told now the KYC team need to start their own review. This couldn’t be done at the same time of course. I was told to contact them once that is done. Finally that completes (no one there bothers to tell you this) I deposit 1500 and withdraw 2300. I get an email the next day saying the account is locked now for 24 hours because we implement a 24 hr 1500 deposit limit. A new rule which no one thought to mention. There are so many rules I cant keep up and told them to close my account. I will message the ceo at some point if he/she is even bothered but I suspect not. The problem is these compliance departments have no clue what they are doing or what the regulations are. When that happens they just keep asking for more stuff and doing more work and implementing random rules. All because they are scared stiff of getting a fine. Anyway I’ve given up. They don’t want you to bet so best to find another pastime.