Matchbook Review

Great customer service, solved my issue with no hussle!

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If people are giving this lot 5 stars ust for recovering a password no wonder its full of 5 star reviewstruly pathetic, issue after issue and nothing gets done, fobbed off and ignoreda laughing stock of an exchangegood riddance

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Needs help with clear navigation instructions to what you want to do in regards of placing bets, needs an upgrade with improved deals and bonuses. But still enjoy playing and sure will be improving

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Just received an email from Matchbook. I am looking to place a bet not buy a house, needless to say request denied and account closed.They want 3 months bank statementsProof of other incomeCopies of bets placed and Profit and Loss from my other betting accountsETC ETC

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Very helpful. Efficient and friendly

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I am extremely disappointed with the service as I am trying to withdraw my money since three days but no one even replying me on live chat or email even I have submitted all the document which they ask me before but still no one replying me and my money stuck here…

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Do not use frauds and scam srtists sign up and dont give u the sogn up offer after u qualify and refuse to give u stake back that ubqualified with worst company ever stay away

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I play on many different sites and this one has to be the worst.The slots are terrible. £450 and not one bonus.I honestly have never experienced anything like it. I will stick to pub casino and all British casino from now on. I have now closed my account as I honestly feel like I have just been scammed.Never again.

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I had help from a lovely chap called Robert. It proved quite difficult to reset my password. I had to do 4 attempts while Robert was patiently waiting. I even did a screenshot of my screen revealing my password, which he then told me about and reassured me he had deleted it. Thank you for the help and patience yesterday, Robert! It was much appreciated – now I can access my account.

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Great matching website using Outplayed!

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Unfortunately has a bug in the system – if you cash out early when you make accidental lay bet. Then when you try and reapply it – it plays a back bet! Unacceptable as lost my money

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The best exchange out there.Responsible operator and top notch customer service that actually listen and help the customer.

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Clear website and friendly staff

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Recently I took a time out for 7 weeks purely because I have visitors and don’t want to be rude and distracted by being on my phone betting.But all what’s happened is Matchbook are being rude!Wanted to know my betting strategy soon after the time out?Also stop my access to the account within a day of my time out being up.Then saying I had exceeded my limit? Yet only place £10 and had a limit of £5000.It’s all this out of the blue action without giving notice which drive punters mad.They obviously think this is acceptable way to treat a customer.I wouldn’t bother with them. Seem randomly and chaotically interrupt your gambling under the guise promoting responsible gambling. Complete opposite affect having on me, I feel deterred now from having responsible time outs like I have just taken. So unprofessional! Going to report them to the gambling commission for harassing me after a time out request!

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THIS COMPANY HAS BEEN INFORMED BY ME THAT THE Virtual GOLF GAME SUPPLIED BY LEAP HAS MARKED MY WINNING BETS DOWN AS LOSERS AND ALSO OVER MONTHS THE GOLF GAME THAT I PLAY IS 50/50 MATCH PLAY ALL LOSERS. 98.3% PAY OUT!!!! I HAVE LOGGED A COMPLAINT AND THEY CLIAM LEAP WONT GET BACK TO MATCHBOOK… THE GAME BY LEAP IS MARKING BETS DOWN AS LOST WHEN THEY WON!! PLEASE CUSTOMERS REQUST REFUNDS

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Good comms, quick responses

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Every time I try and get matched a few quid it goes unmatched and have to take ten ticks less. And that’s on the big greyhound races on a Friday nights only wanting a bullseye on. Absolutely dreadful liquidity . Was hoping to use them as alternative to SBK or Betfair but that won’t be happening Even worse are the people w running the email/chat but who don’t have a clue about gambling. You email them asking about why no liquidity and they don’t have a scooby what you’re on about

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My representative Robert was outstanding. He was polite, respectful, and knew how to solve my issue promptly and satisfactorily.

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A betting site that gives you the opportunity to lay bets with zero commission is fantastic. Coupled with their amazing customer support, Matchbook really does tick all of the boxes.

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The exchange is fine, with a decent interface.MBZero, on the other hand is.. problematic. They now prevent me from placing bets, presumably because I won too much. They don’t explain and this is 100% like bookie gubbing.So basically they only allow you to bet if you’re losing money. So know that if you’re still able to place bets there it’s because they believe you’ll lose more than you win…

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Probably counts as one of the worst experiences I have had online. Their ineptitude is breathtaking from the point where I tried to sign up as a user of Matchbook to the point where they decided to close the account that never got off the ground due to their complete clumsiness in dealing with customer needs.It has taken no less than 4 days to get nowhere with them. It is impossible to speak to a human being and their customer service, live chat, compliance are off the chart when it comes to looking after their customers. One star is one star too many for these people.Knowing that they are custodians of their customers money is frightening.I would avoid: there are others out there who can only be better.

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Conor was really helpful and solved my issue really quickly. Easy to access support too

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Fast to respond and resolved the issue quickly, thank you

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Agent said he would check the free bets and email me which he did

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Conor responded quickly and professionally but also in a friendly and understanding manner to a query I had.

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Customer service was very helpful and quick to solve any issues.

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A quick response and my issue was sorted with no hassle whatsoever

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Customer service are a waste of time and flat out argumentive and now there ignoring me I emailed the feedback email address given and got ignored by that as wellNot being treated like this. I’ll go elsewhere

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My account is is ( kaunmr1) just joint and b4 I start to play I submitted my documents it’s accepted and then I start to play deposit £1000 and won £1000 suddenly got msg that I need to speak support team and can’t play more then withdrawal £2005 but my withdrawal processing not showing anything I dunno what’s going on they to speak live chat but no one available to speak , I hope sorted out as soon as

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I was playing matchbook casino but every time I tried to place a bet everything was rejected. I deposited £370 in total and after my issues I decided to withdraw.That’s when they started demanding explanations and they are still holding my funds. They told me there is not any issues with the live roulette when there clearly is. Update I have since received my funds thanks

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The worst site you will ever play avoid at all costs. Will not load games also gameplay is extremely poor. Customer service uselss. I’m a gambler of many years and this is the worst site I’ve come accross if your looking to play slots please do not touch here- proper review here guys not some idiot.

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I joined Matchbook when I saw an advert to get £50 in free bets when you bet £50. I now wish I hadn’t as Matchbook have scammed me.I signed up and placed the £50 in bets and then expected to be awarded the free bets the next day, however when that didn’t happen I contacted their customer service.They told me that I had joined Matchbook via an affiliate link and was therefore ineligible for the free bets. I explained to them I’d simply seen an advert and had no idea about an affiliate link. I also explained that they had accepted the GET50 code without any warning that I had entered when I signed up, that is specifically for this offer.I went on to explain that they also did not make any indication when I placed the bets that they were ineligible for the welcome offer that I had specifically signed up for. They basically said tough luck you’ll get nothing, we don’t give a sh@t, these are our T’s and C’s. It’s an incredibly sly way to do business, I would trust them about as far as I could throw them. So to conclude they have ads that contain links making you ineligible for the promotions the ads are advertising.Their signup pages are completely inadequate in that they will accept promotion codes you are ‘ineligible’ for. They could easily add code on their website that a GCSE student could program, that would reject promotion codes that you are not eligible for when signing up.Their customer service really do not care, they just hide behind T’s and C’s. There are many other better exchanges and bookmakers out there that are honest and I would really recommend going to one of them.

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Very helpful staff. Go above and beyond.

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This web site cannot be under uk license . They seized my money i complanied to license. Middle of the night they asked me which ip do you use. I replied them uk one i live in the uk . So they locked my account adn said wait for reply from us. no reason they locked my account i cannot acces s. i cannto access my balance aswell. its their tactic keep my money there i cannot login they use my money for their favor. this is scum and thieft

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Really simple and easy to deal with. Offers rates comparable to other exchanges.

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Good liquidity and very good sign up offers

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Free Api Software , liquidity raised up in the last years

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When i won small amount of money only 200 to 500 they locked my account and send me an email asked me questions . i replied but no answer and reply they seized my money i will complain to ibas. This kind of scum comapnies should not be exist in th euk

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Takes too long to get verified. They don’t bother checking through documents. They ask for the same documents I already sent to them and take days to respond all the while I’m waiting until I get verified before I place a bet.

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Customer Service argue with you via email and won’t admit they’re every wrong. Nothing is ever their fault even when it is. And no matter how much aggro the site causes they refuse to give you a free bet. Sorry no free bets will be credited. They act like it’s their own money won’t use again

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Every dealing I have had with Matchbook has been positive. They have always sorted out any issues and been really helpful. You get to speak to real people who don’t stick to a generic scrip which is nice as you feel listened to rather than fobbed off. Really great betting platform.

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Same old same old. Took there Casino for a substantial sum and then they demand documents. They also asked me to explain my trading strategies and how I consistently win on their exchange. Luckily I managed to withdraw my funds before they had chance to steal back there losses like they have clearly done to others on here. They blame the gambling commissioner but can’t explain why this does not have to be done until your winning. Imagine going for a Mortgage and them giving you the money then 6 months later wanting you to show your affordability. Exactly makes zero sense does it. Nothing but a bunch.

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verry good exchange

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First betting experience and all good. The site is intuitive and very easy to use.

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Was extremely happy with them and had laid thousands of bets with them over the last couple of years. I was so happy with them that I completely ignored a friend who told me that they had placed a lay bet but it had turned into a back bet in this exchange. I just assumed my friend had made an error and was simply frustrated, until exactly the same thing happened to me, resulting in me losing at a bookmaker and at the exchange. Nothing I can do without having actually filmed the placing of the lay bets. But I will stop using them now as I am 100% sure I made a lay bet and the fact that Ive made thousands of such bets without incident proves, to me anyway, that I know how to place lay bets.

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Matchbook has blocked my account without explanation of a reason or an opportunity to resolve any issues. My account had several open bets, which I couldn’t access and lost my money as a result of this. The customer support service couldn’t help me saying that I would need to file a complaint which is considered for 8 weeks.

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Not been using very long but so far, so good. Easy to use and great customer service. Only needed them once and they were very helpful and resolved my query quickly.

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I’ve been using Matchbook for a few months and it’s my favourite of the 4 exchanges. Site is simple to use and offers good functionality. Had a query today and Matchbook replied quickly and resolved the issue instantly. Can’t fault!

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Didn’t read the terms and conditions properly but Robert went out of his way and rectified the issue. Thank you

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Quick service. Spoke with Robert resolved easily.Happy days

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