Matchbook PLAYER REVIEWS(1256)
David Howarth
19 November 2020
Comment from ca.trustpilot.com
Pretty good for starters. With one or 2 tweaks and more members on board then the liquidity will improve. Overall though, a very good exchange platform. Also the 0% commission (for now) is a big reason to be a member!
Pretty good for starters. With one or 2 tweaks and more members on board then the liquidity will improve. Overall though, a very good exchange platform. Also the 0% commission (for now) is a big reason to be a member!
Reply
Johnny w
18 November 2020
Comment from ca.trustpilot.com
Like this exchange. Its consistent and reliable. Only problem i have is liquidity in tennis matches and lack of live stream. If it had this I feel it would over take betfair as a competitor
Like this exchange. Its consistent and reliable. Only problem i have is liquidity in tennis matches and lack of live stream. If it had this I feel it would over take betfair as a competitor
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Kevin Morgan
15 November 2020
Comment from ca.trustpilot.com
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.
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naresh arora
15 November 2020
Comment from ca.trustpilot.com
Their casino games are highly rigged and it is frequently done with most casino games on their site.
Their casino games are highly rigged and it is frequently done with most casino games on their site.
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customer
15 November 2020
Comment from ca.trustpilot.com
Great service so far would definitely recommend!
Great service so far would definitely recommend!
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João Borges
11 November 2020
Comment from ca.trustpilot.com
fast and helpfull
fast and helpfull
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customer
11 November 2020
Comment from ca.trustpilot.com
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
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customer
10 November 2020
Comment from ca.trustpilot.com
Easy onboarding process and effective mobile app
Easy onboarding process and effective mobile app
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barabubusan
07 November 2020
Comment from ca.trustpilot.com
Reliable and with good costumer service. Never had a problem in more than one year
Reliable and with good costumer service. Never had a problem in more than one year
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customer
05 November 2020
Comment from ca.trustpilot.com
Brilliant service
Brilliant service
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Lewis Pratt
04 November 2020
Comment from ca.trustpilot.com
Great Site No banning of punters and High Liquidity would defo Recommend.
Great Site No banning of punters and High Liquidity would defo Recommend.
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hersnab
03 November 2020
Comment from ca.trustpilot.com
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team :-)
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team 🙂
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John Middleton
31 October 2020
Comment from ca.trustpilot.com
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
Reply
Chris Chew
31 October 2020
Comment from ca.trustpilot.com
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
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Aamir
29 October 2020
Comment from ca.trustpilot.com
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud
Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
Reply
AVOID AT ALL COSTS ,
28 October 2020
Comment from ca.trustpilot.com
THIEVES, CROOKS, LIARS, SAYS IT ALL. IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,, THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON. CHILDISH , NO BALLS
THIEVES, CROOKS, LIARS, SAYS IT ALL.
IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,,
THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON.
CHILDISH , NO BALLS
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Davey
28 October 2020
Comment from ca.trustpilot.com
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,, Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children. Guess all the rotten reviews are true,, and their only average ones , are made by staff members. . Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,,
Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children.
Guess all the rotten reviews are true,, and their only average ones , are made by staff members. .
Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
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Rob Neary
26 October 2020
Comment from ca.trustpilot.com
Very good exchange with best odds around. Would like to see a few more bet options though.
Very good exchange with best odds around. Would like to see a few more bet options though.
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Baz Le'Baz
26 October 2020
Comment from ca.trustpilot.com
Excellent customer service. Always willing to add a market that they don't have.
Excellent customer service. Always willing to add a market that they don't have.
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MoloCo
24 October 2020
Comment from ca.trustpilot.com
Responsive, helpful customer services and excellent value. Would recommend!
Responsive, helpful customer services and excellent value. Would recommend!
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stewart mcintyre
23 October 2020
Comment from ca.trustpilot.com
no faults so far
no faults so far
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Robert
21 October 2020
Comment from ca.trustpilot.com
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
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customer
21 October 2020
Comment from ca.trustpilot.com
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
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Richard tyler
20 October 2020
Comment from ca.trustpilot.com
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win! I will definitely recommend y’a to go check him out on Instagram.
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win!
I will definitely recommend y’a to go check him out on Instagram.
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customer
18 October 2020
Comment from ca.trustpilot.com
extremely poor and incompetent customer service
extremely poor and incompetent customer service
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customerMr James mcbride
16 October 2020
Comment from ca.trustpilot.com
I will review your site when you have successfully transferred my bank withdrawal J McBride
I will review your site when you have successfully transferred my bank withdrawal
J McBride
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Paul
16 October 2020
Comment from ca.trustpilot.com
For me personally, the best gambling platform and customer service
For me personally, the best gambling platform and customer service
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Customer
15 October 2020
Comment from ca.trustpilot.com
The amounts available to lay bets and the odds were very poor compared to other exchanges.
The amounts available to lay bets and the odds were very poor compared to other exchanges.
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carly1984
14 October 2020
Comment from ca.trustpilot.com
Very good customer service. Better odds on multiples than smarkets
Very good customer service. Better odds on multiples than smarkets
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Jez Evans
09 October 2020
Comment from ca.trustpilot.com
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars. David Evans.
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars.
David Evans.
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Daniel
08 October 2020
Comment from ca.trustpilot.com
Good so far......
Good so far……
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customer
06 October 2020
Comment from ca.trustpilot.com
System is easy to deal with. Better than Betfair
System is easy to deal with. Better than Betfair
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customer
04 October 2020
Comment from ca.trustpilot.com
Needed help with my account. Very good service
Needed help with my account. Very good service
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Sonu
25 September 2020
Comment from ca.trustpilot.com
During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea
During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea
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linda dent
24 September 2020
Comment from ca.trustpilot.com
They banned me and locked me out of my account because I won a small amount of money
They banned me and locked me out of my account because I won a small amount of money
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customer
22 September 2020
Comment from ca.trustpilot.com
Excellent customer service from Gavin yesterday when I went on live chat
Excellent customer service from Gavin yesterday when I went on live chat
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customer
19 September 2020
Comment from ca.trustpilot.com
Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent
Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent
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customer
15 September 2020
Comment from ca.trustpilot.com
Very disappointed. Let me bet and win. My account now has £100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account
Very disappointed. Let me bet and win. My account now has £100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account
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Hoss Tabatabai
14 September 2020
Comment from ca.trustpilot.com
Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing
Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing
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John Shufflebottom
13 September 2020
Comment from ca.trustpilot.com
Not used it yet but experience of customer service to date has been very good.
Not used it yet but experience of customer service to date has been very good.
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customer
12 September 2020
Comment from ca.trustpilot.com
Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.
Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.
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customer
12 September 2020
Comment from ca.trustpilot.com
High spreads, rude live support, many technical problems
High spreads, rude live support, many technical problems
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Robin Olley
11 September 2020
Comment from ca.trustpilot.com
Love chat was most helpful to help me sort out my sign up problems
Love chat was most helpful to help me sort out my sign up problems
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customer
09 September 2020
Comment from ca.trustpilot.com
Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.
Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.
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Tim
19 November 2020
Comment from ca.trustpilot.com
Really good. Bets can be made instantly. The odds combine on the same bet, for example if you make a bet or a laybet and then bet again, the odds will combine and create an average bet/odds/liability. Also 0% commission on the exchange, a must have exchange alongside Betfair and smarkets.
Really good. Bets can be made instantly. The odds combine on the same bet, for example if you make a bet or a laybet and then bet again, the odds will combine and create an average bet/odds/liability.
Also 0% commission on the exchange, a must have exchange alongside Betfair and smarkets.