Matchbook Review

Deposit failed even though everything was confirmed with my bank and no restrictions was on my account. Matchbook tried to blame my bank, when they realised the issue was with themselves and was advised the issue will be passed to the relevant department which clearly only operate Mon-Fri 9-5. Staff clearly not experienced nor trained properly to deal with such basic issues, in situations like this a manager should at least be available to step in. Self excluded my account for 5 years due to frustration and wasted time. I don’t deal with incompetent businesses like this.

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Lots of issues, sent them details always get told the revelant dept will be in touch but never doLive chat can’t help and only seem to employ one personMust be the only exchange that never rewards play. Even at Ascot nothing. Fast withdrawals but too much trouble

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Don’t waste your time.I joined with a promise of free bets for signing up. On signing up, my account was blocked with no explanation. The Live Chat team advised to send identification documents which I did, however this wasn’t processed for 3 days after which the sign-up offer had expired. They then requested more documents over and above what was originally asked for.I mentioned the issue of the free bets expiring with the Live Chat team, and the feedback team but they weren’t interested in resolving the issue and were quite blunt with their responses.Customer service is extremely lacking with this company.

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Had a query, resolved quickly. cheers robert 😃

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I sent a message today with a query, I was responded to very quickly, and query resolved, very happy with the service I received.

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I’ve been using Matchbook for only a few months and have really enjoyed their software so far. Good markets are available to bet on and the odds are good. I only wish you could see exactly how much liquidity is available in each market before placing bets.Customer support has been really pleasant so far and resolved any query that I had quickly.

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Matchbook are a betting exchange, which means that you can both bet or lay the result of a sporting event. They are quite generous with their free bets coming out of nowhere, and there is a feature called matchbook zero, where one can place (just one) back or lay bet at very favourable odds with no commission. I wish they had a button – a safety feature for those with a lot of money in their account – that would limit the maximum possible loss on any particular market, but of the four exchanges only betdaq offer this.I strongly recommend matchbook. It is one of the best betting sites out there.

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I’m not much of an Eddy Hearn fan but I do like to bet and Matchbook is a decent bookie. No issues or aggro; you can back & lay with some decent promotions.

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Conor made the experience easy and very professional Thank you

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Robert was great, very efficient with answering my questions

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Easy to chat with Customer Services who resolved my query and request almost immediatedly

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Excellent customer service, quick, professional and very knowledgable

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Very poor customer service , most of the time the markets are suspended , very less coverage of games . Horrible

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Robert was very helpful today! Answered my queries promptly and great advice.

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Matchbook is a fantastic betting exchange. Support was lovely too, always quick to respond whenever I had a query.

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Slapped a £150 monthly deposit limit in me for now reason. When enquired why they said it’s all I could afford me to lose. I didn’t realise matchbook is owned by my accountants firm. When I explained it’s irrelevant as I’m matched betting, they demanded to see proof of my counter bets. I did so, showing that I’m in profit. They also demanded to see my bank and investment accounts (so they could decide what was affordable). I refused stating I’d be one data breach away from financial ruin. But, I did allow them access to the account I was using for their service. They proceeded to ask intrusive questions about my financial relationship with my husband based off it. Then they just replied, no change to limit. No reason given. It’s been an absolute pain, all to get 0% commission. I’ve got no limit with betfair. So I’ll stick with their 2%.

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Easy to use app with great selection of markets. Great support on any issues encountered too.

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Excellent customer service. Quick responses and dealt with my issue professionally.

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All been good until right when I really needed to withdraw money then all of a sudden my password was blocked and everytime I make a new one it just says the same thing that it has been entered wrong more than 3 times. Now most of the time the customer staff are amazing but when it was clock off work time and I really needed access to Money.. they wasn’t much help at all..Update.. as seen below 👇 maybe I was a little harsh as they do tend to sort things out fast however I am a little worried as some reviews here say their account had to be terminated when they got locked out 🥺Further update…All fixed it was a technical error on their side but they fixed it as fast as they could I must say the speed they work on raised issues during office hours are impeccable and I praise them for their hard work and dedication in fixing this for me, it was just unfortunate that it happened right at the end of office hours

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So I signed up for the welcome pack 100% match also You get 50 spins after completing buy in, but when you end up with 3p left from your buy in and bonus balance that can’t be used up it’s not complete so they won’t issue you your spins. what a joke seems like a loop hole just to not give the spins.

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Livechat were brilliant. So friendly and helpful. Love the site!!

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Robert was amazing. Friendly. Helpful and down to earth.

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Very helpful and friendly staff

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Immediate helpful attention from the chat service person, and not some annoying bot that can never give a satisfactory answer. Great service.

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Nice clean site unlike some of the rivals, great customer service.

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Okay until you hit issues then they don’t care and don’t even suggest any compensation for the hassle. It’s never their fault. They wouldn’t even give a lousy tenner free bet. Very mean

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Martha on live chat helped me sort out something I had mistakenly put in. Help was prompt and efficient.

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After waiting almost six months to have my account unlocked,i was asked to do this was by sending an email to their team on 13/05/2024. I lost count the number of emails i sent them on 13/05/2024 to 14/05/2024. Because the number of emails i sent and received,they took the easy option to close my already locked account. I have all the sent/received emails to. I was only able to give this useless website 1 star as there was no 0 star

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avoid this betting exchange like the plague. Shut down my account for no reason and would not reopen it after liaising with their ‘compliance team’ Betdaq and Smarkets are better and have a great customer service.

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Poor liquidity or no liquidity on Live markets Only few markets available Spread bigger than Betfair Offer fake promotions to encourage players

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Great Service as always and great alternative to Betfair and Smarkets.

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IT was so good i needed a cold shower afterwards

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Very worried they are con artists. I opened an account and they immediately blocked it. I provided all the usual verification info and then extra things too including photos of me which no other exchange asks for. Then they gave me no reason for closing my account. I am 70 years old and they now have all the info needed to scam me

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First betting exchange I used and turns out its the best. Odds and service are just better.Great for matched betting with Odds Monkey.

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Best football odds on the planet. Great for racing too.Always bet the league here, and Europe. First goalscorer too.

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Great customer service, liquidity much improved.

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Site is easy to use and any queries are dealt with quickly and politely prices are competitive all in all a very nice experience

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Really helpful assistance. Helped me fast and efficiently to sort an issue with my account

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The help from customer services was great!

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Very helpful, good service

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Just signed up. Very responsive and quick to update results. Customer service quick and efficient. I recommend.

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Very helpful when I had a query

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One star too much for this scam company, been betting for 6 months with them try to withdraw money now they want multiple id’s photos bank statements utility bills ! Absolute joke of a company. Everyone should refuse too send their bank statements & other id’s & put these shysters out off business!

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Great job, fast easy help – thanks

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Account put on hold whilst they carry out a review, what a joke. If you win, they will withhold your money with no means of getting it back. Shameless firm. Avoid, avoid, avoid. They should be banned. Treating customers this way is a disgrace.You’ve been warned people, they will hold your money and give you no access to it.

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Great exchange but absolutely awful correspondence an handling of an individual case. Signed up deposited £70 for exchange betting off my Monzo through Apple Pay. Lost the total sum of deposits then deposited roughly around £35 more through the Apple Pay method again but using a different card by mistake ( I have multiple cards on Apple Pay so was genuine mistake). Balance is now £700 and matchbook conveniently closed the account now I wanted to withdraw the money. Requested explanations a documents to why the second card was used. I have provided all the evidence required an explanations, including bank statements to why this happened to justify the 3 deposits not from the Monzo.They’ve ignored me for 3 days palming me off via live chat a said within 72 hours they will resolve the situation. We now are just on that timeframe a customer service are saying sorry for the delay. Nothing but praise from other people which I can understand, but there handling of such a minor error which can be corrected an understood through the documentation I have provided is alarming .

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Initially matchbook was great. Better than your regular bookie and the option to lay bet was so much better for someone that spends hours studying form but after a decent run they suspended account and I’ve been waiting days for why the account Is suspended how long it’s gonna take and any kind of information. I’ve got 2.5k in there and I’ve barely slept through worry. When I ask for information it’s like they don’t care and I get fobbed off.

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Best place to get good odds. Liquidity on most markets is nicely formed. App and website is good

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Very helpful customer service. I can’t find any fault. Highly recommended

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Great company who provided a timely response when I needed it, helping me to maximise my profits!

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