Matchbook PLAYER REVIEWS(1295)
John
01 February 2024
Comment from ca.trustpilot.com
Great customer service, odds and no commission offer
Great customer service, odds and no commission offer
Reply
Lo
01 February 2024
Comment from ca.trustpilot.com
good platform to use as an exchange
good platform to use as an exchange
Reply
Mike A
01 February 2024
Comment from ca.trustpilot.com
Fantastic platform to use as an exchange
Fantastic platform to use as an exchange
Reply
customer
31 January 2024
Comment from ca.trustpilot.com
Easy to use site, good odds, good promotions.
Easy to use site, good odds, good promotions.
Reply
David
28 January 2024
Comment from ca.trustpilot.com
Not bad. I would recommend.
Not bad. I would recommend.
Reply
customer
27 January 2024
Comment from ca.trustpilot.com
Great support!
Great support!
Reply
DERMOT LENIHAN
26 January 2024
Comment from ca.trustpilot.com
Fast, knowledgeable, efficient and polite service, exactly what you want 👍
Fast, knowledgeable, efficient and polite service, exactly what you want 👍
Reply
Mike
25 January 2024
Comment from ca.trustpilot.com
Very responsive and helpful with my query
Very responsive and helpful with my query
Reply
customer
22 January 2024
Comment from ca.trustpilot.com
Great customer service, friendly staff quick support and no hassle. Defo recommend
Great customer service, friendly staff quick support and no hassle. Defo recommend
Reply
jimlad
19 January 2024
Comment from ca.trustpilot.com
The support agent was very quick to respond and knowledgeable and friendly. Excellent!!
The support agent was very quick to respond and knowledgeable and friendly. Excellent!!
Reply
customer
19 January 2024
Comment from ca.trustpilot.com
Easy to access and use site.
Easy to access and use site.
Reply
customer
18 January 2024
Comment from ca.trustpilot.com
Super quick to resolve the issues if any!!!
Super quick to resolve the issues if any!!!
Reply
P. Hughes
17 January 2024
Comment from ca.trustpilot.com
Purely for their great odds alone it is worth joining. Have been pleasantly surprised since joining.
Purely for their great odds alone it is worth joining. Have been pleasantly surprised since joining.
Reply
Ben T
17 January 2024
Comment from ca.trustpilot.com
Quick and easy service, answered my query promptly and effectively.
Quick and easy service, answered my query promptly and effectively.
Reply
Nathan
16 January 2024
Comment from ca.trustpilot.com
I had placed a lay bet on a horse race just prior to the start of the race, which appeared to not work and had subsequently placed a second bet. Unbeknownst to me the website wasn't functioning correctly and thus I had placed the same bet twice. As the website had crashed I had no way to check this or rectify it. As it was, my bet lost and I had lost double what I had wanted to stake. I contacted Matchbook support who responded very promptly. They looked into the matter and established that I was not at fault and refunded my money for the second bet. On top of this they gave me a free £15 bet for the inconvenience. Customer service done right! Will be using them happily going forward.
I had placed a lay bet on a horse race just prior to the start of the race, which appeared to not work and had subsequently placed a second bet. Unbeknownst to me the website wasn’t functioning correctly and thus I had placed the same bet twice. As the website had crashed I had no way to check this or rectify it. As it was, my bet lost and I had lost double what I had wanted to stake. I contacted Matchbook support who responded very promptly. They looked into the matter and established that I was not at fault and refunded my money for the second bet. On top of this they gave me a free £15 bet for the inconvenience. Customer service done right! Will be using them happily going forward.
Reply
Dave
16 January 2024
Comment from ca.trustpilot.com
great support from customer services rep. sorted problem out quickly
great support from customer services rep. sorted problem out quickly
Reply
Mark
15 January 2024
Comment from ca.trustpilot.com
Had long standing account closed with no explanation.I'm 61, a casual matched bettor, with no convictions of any kind, yet Matchbook see me as a risk? We'll see what Resolver have to say about it...
Had long standing account closed with no explanation.I’m 61, a casual matched bettor, with no convictions of any kind, yet Matchbook see me as a risk? We’ll see what Resolver have to say about it…
Reply
Miroslav
11 January 2024
Comment from ca.trustpilot.com
A great betting exchange with a large variety of markets available and plenty of liquidity that is often significantly greater than other more traditional exchanges, especially in some markets such as horse racing. If you know how to make profit from matched betting I would recommend Matchbook exchange especially as they offer reduced commision for "matched bettors".
A great betting exchange with a large variety of markets available and plenty of liquidity that is often significantly greater than other more traditional exchanges, especially in some markets such as horse racing. If you know how to make profit from matched betting I would recommend Matchbook exchange especially as they offer reduced commision for “matched bettors”.
Reply
Anil
10 January 2024
Comment from ca.trustpilot.com
Disgraceful company who really need to sort out the verification process. Their compliance team are useless and Erin and Lewis are not great either. Go to Smarkets or Betdaq where they are more friendly.
Disgraceful company who really need to sort out the verification process. Their compliance team are useless and Erin and Lewis are not great either. Go to Smarkets or Betdaq where they are more friendly.
Reply
Jethro Walrus
04 January 2024
Comment from ca.trustpilot.com
Despite being a customer of many years, my account was closed suddenly after the perfectly adequate documents I had to send in were rejected.Source of wealth checks are a nonsense and just an excuse for companies to get rid of those people who know what they are doing.
Despite being a customer of many years, my account was closed suddenly after the perfectly adequate documents I had to send in were rejected.Source of wealth checks are a nonsense and just an excuse for companies to get rid of those people who know what they are doing.
Reply
Laura
31 December 2023
Comment from ca.trustpilot.com
Very helpful and got back to me and resolved my query very quickly. Thank you!
Very helpful and got back to me and resolved my query very quickly. Thank you!
Reply
Stephen Parkin
30 December 2023
Comment from ca.trustpilot.com
Good for exchange betting well done. Computer roulette system, not live, enough said, you against a bookies computer - only 1 winner.
Good for exchange betting well done. Computer roulette system, not live, enough said, you against a bookies computer – only 1 winner.
Reply
Adrrian
29 December 2023
Comment from ca.trustpilot.com
Very helpfull and always with good answers
Very helpfull and always with good answers
Reply
Valhalla
29 December 2023
Comment from ca.trustpilot.com
After making good profit, around £15k in 8 months, Matchbook closed my account. Even after sending all the documents they requested including 3 month bank statements, proof of funds, and ID documents. I answered all the questions. Then they closed my account, no reason given. They did the same to my friend and he only placed 5 small bets which is even more bizarre! So much for being a betting exchange. Stick to proper betting exchanges.
After making good profit, around £15k in 8 months, Matchbook closed my account. Even after sending all the documents they requested including 3 month bank statements, proof of funds, and ID documents. I answered all the questions. Then they closed my account, no reason given. They did the same to my friend and he only placed 5 small bets which is even more bizarre! So much for being a betting exchange. Stick to proper betting exchanges.
Reply
Paul Hunter
16 December 2023
Comment from ca.trustpilot.com
Very helpfull and hastle free experience
Very helpfull and hastle free experience
Reply
Ben
15 December 2023
Comment from ca.trustpilot.com
Asked me to submit payslips, P60's, tax returns and bank statements to place a bet. Anybody who sends these documents are part of the problem. If we all say no then these betting companies will be forced to go out of business. Everyone should value their financial freedom over placing a bet. It is complete madness not to.
Asked me to submit payslips, P60’s, tax returns and bank statements to place a bet. Anybody who sends these documents are part of the problem. If we all say no then these betting companies will be forced to go out of business. Everyone should value their financial freedom over placing a bet. It is complete madness not to.
Reply
John S
15 December 2023
Comment from ca.trustpilot.com
A very prompt resolution of a problem
A very prompt resolution of a problem
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Mark
10 December 2023
Comment from ca.trustpilot.com
Great site and great customer service
Great site and great customer service
Reply
Susan Q
05 December 2023
Comment from ca.trustpilot.com
Great customer service, always happy to help. I would like it if they had more markets when it comes to football. By that I mean more markets within each fixture. Having said that, Matchbook is an easy to use exchange. Above all, a name and a service I can trust.
Great customer service, always happy to help. I would like it if they had more markets when it comes to football. By that I mean more markets within each fixture. Having said that, Matchbook is an easy to use exchange. Above all, a name and a service I can trust.
Reply
Oliver
04 December 2023
Comment from ca.trustpilot.com
very good odds and markets on all the major events and more. Good customer service
very good odds and markets on all the major events and more. Good customer service
Reply
Michael
28 November 2023
Comment from ca.trustpilot.com
Wouldn't recommend this cancerous company to my worst enemy.And I'm a matched bettor not a genuine punter.Outright banned my account as though I was money laundering, even after demanding selfies with me holding my ID.
Wouldn’t recommend this cancerous company to my worst enemy.And I’m a matched bettor not a genuine punter.Outright banned my account as though I was money laundering, even after demanding selfies with me holding my ID.
Reply
Luca Tomassetti
26 November 2023
Comment from ca.trustpilot.com
Awesome exchange! Easy to use and great odds!
Awesome exchange! Easy to use and great odds!
Reply
Stuart Affleck
26 November 2023
Comment from ca.trustpilot.com
Fantastic customer service , issue resolved within 2 minutes by Jamie not a robot.
Fantastic customer service , issue resolved within 2 minutes by Jamie not a robot.
Reply
Scott Ford
22 November 2023
Comment from ca.trustpilot.com
great customer service, always quick to respond, never had an issue with this service provider.
great customer service, always quick to respond, never had an issue with this service provider.
Reply
Richard Marriott
21 November 2023
Comment from ca.trustpilot.com
good liquidity competitive exchange rates and good offers and promos
good liquidity competitive exchange rates and good offers and promos
Reply
Steve Wilson
20 November 2023
Comment from ca.trustpilot.com
Good liquidity and easy to use :)
Good liquidity and easy to use 🙂
Reply
David Oulehla
14 November 2023
Comment from ca.trustpilot.com
Matchbook has great offer and is much better than a lot of betting sites.
Matchbook has great offer and is much better than a lot of betting sites.
Reply
Sara
14 November 2023
Comment from ca.trustpilot.com
Good liquidity and not had any issues while using them
Good liquidity and not had any issues while using them
Reply
jean harper
14 November 2023
Comment from ca.trustpilot.com
Company does not honour bonuses or payout winnings.Avoid and use a more reputable and better exchange like smarkets or betfair
Company does not honour bonuses or payout winnings.Avoid and use a more reputable and better exchange like smarkets or betfair
Reply
Paul Morgan
02 November 2023
Comment from ca.trustpilot.com
Dont ever consider having an account with these charlatans....the 5-star reviews are obvious fakes....please please avoid this company at all costs....you will have no trouble in depositing your money but wait till you try to get it out...and these only want losers despite being an exchange....
Dont ever consider having an account with these charlatans….the 5-star reviews are obvious fakes….please please avoid this company at all costs….you will have no trouble in depositing your money but wait till you try to get it out…and these only want losers despite being an exchange….
Reply
Gurtrude
31 October 2023
Comment from ca.trustpilot.com
Blocked my account for no reason, refuse to answer any questions, no reply from emails, this a few weeks after a KYC check. I've been with a couple of your competitors for over 5 years and you give more problems in less than 5 months. Very amature
Blocked my account for no reason, refuse to answer any questions, no reply from emails, this a few weeks after a KYC check. I’ve been with a couple of your competitors for over 5 years and you give more problems in less than 5 months. Very amature
Reply
Lily S
27 October 2023
Comment from ca.trustpilot.com
I find Matchbook easy to use, good odds and a reliable service.
I find Matchbook easy to use, good odds and a reliable service.
Reply
Ray Condron
27 October 2023
Comment from ca.trustpilot.com
Much better odds than bookies, easy site to use. Great for matched betting. Low commission.
Much better odds than bookies, easy site to use. Great for matched betting. Low commission.
Reply
Anon
23 October 2023
Comment from ca.trustpilot.com
Great exchange, good odds and very helpful customer service.
Great exchange, good odds and very helpful customer service.
Reply
Janoy Cresva
23 October 2023
Comment from ca.trustpilot.com
Good exchange had no issues since signing up! Thanks Matchbook
Good exchange had no issues since signing up! Thanks Matchbook
Reply
Jon Pregon
19 October 2023
Comment from ca.trustpilot.com
Good website, easy to navigate, always good customer service.
Good website, easy to navigate, always good customer service.
Reply
Keith Williams
17 October 2023
Comment from ca.trustpilot.com
Quick and efficient
Quick and efficient
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The Jack Of Hearts
12 October 2023
Comment from ca.trustpilot.com
Resolved issue effectively and quickly. Would happily recommend Matchbook.
Resolved issue effectively and quickly. Would happily recommend Matchbook.
Reply
Ernest Anthony
11 October 2023
Comment from ca.trustpilot.com
Attendance to Chat was almost immediate and the Agent reoslved my matter very satisfactorily in a matter of minutes. This was top class service
Attendance to Chat was almost immediate and the Agent reoslved my matter very satisfactorily in a matter of minutes. This was top class service
Reply
Richard Stokes
03 February 2024
Comment from ca.trustpilot.com
Great experience using this exchange. No problems with sow checks. The customer service is great and gets back to you very quickly. The prices are great too often beating other exchanges
Great experience using this exchange. No problems with sow checks. The customer service is great and gets back to you very quickly. The prices are great too often beating other exchanges