Matchbook Review

As a matched bettor this was my favourite exchange and the only one I’d used. Around two years in they sent me an email for some additional information as part of enhanced due diligence which was copies of bank statements and screen prints from my other betting accounts showing net deposits etc… at the time this made perfect sense to me, they’re just checks to prevent Fraud and Money Laundering etc… So I provided the information immediately. They asked for some additional which I provided and I genuinely thought nothing else of it. Then an email arrived to say my account has been closed, no option to appeal and they can’t tell me why. Clearly I failed the enhanced due diligence but as a low level matched bettor who sent all evidence over to prove this, I’m at a loss at how they decided that I’m a risk. Either their enhanced due diligence processes are not fit for purpose, or the agents processing cases are not doing their job correctly. Its a shame because its a good exchange but if I were you, I’d just save the effort and go straight to BetDaq or Pocketbet who also offer 0%.

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A well run exchange with good support and very little downtime. Liquidity is improving all the time and has surpassed the likes of Betdaq which is promising and are 2nd only to Betfair. Free API usage along with this makes them a top recommendation.

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Resolved quickly

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Opened an account a while ago used now and again.Logged in today deposited went to play slots “user blocked” pops up, go on chat and advised i will get an email to unblock me but couldnt give me a timeframe, i withdrew my deposit which was approved then got an email within 2 minutes saying my accounts fully active, go back 10 minutes later and my account is now closed. Shambles of custoner service but at least i got my deposit back

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Very helpfull and efficient with a positive result following my discusions.

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Very good customer service and website! Would recommend it for your betting needs

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So easy to use. The staff on the live chat are always very knowledgeable

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You listened, gave me time to think about my decision and we’re quick to respond

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This is based on an issue I had recently which was resolved really quickly and efficiently. Really good customer service.

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Good prices, website, and customer service.

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What can i say about this amazing company.Great odds,good and fast customer support and easy app to use.I am matched bettor and had my documents reviewed from Kieran and everything was amazing and smooth.Highly recommend!

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Great service, great company

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Decent exchange but not as good as Betfair as fewer markets, worse prices and fewer offers. 2 stars because despite their claim of 30x wagering requirement on their introductory casino offer it is in effect 60x. Their terms and conditions are very clever to hide this fact. I would advise any customers to avoid this offer and keep your money in your pocket.

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The betting experience has been positive, and I particularly love the Matchbook Zero feature due to its no-commission policy on winning bets.However, I have noticed a room for improvement in the live baseball betting aspect. There have been instances where the markets for baseball close when the games go live, and occasionally they reappear.It would be highly appreciated if the live baseball betting experience could be enhanced to match the level of quality and convenience offered for soccer. This would greatly enhance the overall user experience.If baseball can have similar live experience as soccer, that would be really great.

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Matchbook’s customer service team is one of the best in the industry. Professional and efficient!

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Excellent exchange with a responsive support team. Any issues swiftly resolved and mostly open to adding enhanced market specials which are very beneficial! Great partnership and integration with oddsmonkey too which saves lots of time when placing lay bets.

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ALL THEY DO IS MESS AROUND WITH UR DEPOSIT LIMITS. HORRIBLE CUSTOMER SERVICE TO WHO SEEM TO HAVE NO IDEA WHAT TO DO. PLEASE DONT JOIN THEM IF U HATE BEING MESSED AROUND AND WAITING FOR CUSTOMER SERVICE TO RESPOND. 0/5 IF I COULD

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After a take a break period matchbook didn’t allow me to deposit. So because I’m a responsible gambler it might be they don’t want your business?Will complain to gambling commission. In my opinion this is a sinister twist on new legislation. Also…are all these 5 star reviews for real?…come on….

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Great site only issue I like the in play market on the football it’s very limited ones with no green market you can’t even access the marker which is awful to lay out its win or loose which the exchange is not about that

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By far the best exchange for Matched Betters. Always plenty of liquidity. Great customer support and a very stable exchange. Enchanced by zero ( just need to get bigger bets on there!)

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I’d like to say, as a relatively long term player, I am totally amazed at how fast bank transfers go after i request, some are instant. I get emails asking me if i’m ok with betting losses, which overall i’m up, but I think is a good thing they keep an eye on loses as a responsible site. Overall, I think they are a solid, fair company and with the fastest deposit and withdrawal speed, wont be going elsewhere….

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Customer complaints were very helpfulThere was a mix up with a promotional offer. Initially I was told that my sign up offer had to stay in place, but the person spoke to a manager who agreed to rectify the mistake

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I am giving 5 stars because their website is very fast and easy to navigate. The odds are higher compared to the other bookmakers. I have improved my play using their platform.

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Opposed to some other sites I find Matchbook quick and easy to navigate.No real problems getting matched. The only drawback lack of streaming for all sports, otherwise a good experience.

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Aaron Said:Thank you, I can see you need to verify your account,To verify your account we would appreciate if you would send a copy of the following document(s) to our Compliance Team via email to compliance matchbook.com:A valid photo ID (Drivers Licence, Biometric Passport, National ID Card in jpeg format) – front and backproof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) – Mobile phone bills are not accepted

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They have a dedicated team who supports users wanting to interact with their API. Their API docs are a good starter – you will likely need some help but there are that many coding languages you could create a site for each one so it’s a beginners guide. Would recommend to any user looking to use API because there is always someone to answer a query.

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Customer of 5 years who had account frozen day before Cheltenham Festival. What a truly great day to pick!! Now they are withholding my money and will not provide a statement of acitivty. Always liked the platform but recent outages particularly on Saturdays have left me exposed with unmatched bets

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0% commisson offer is a corker!!

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Great exchange, and great customer service. Had an issue, sent a message and was dealt with in less than a minute!

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Great site, easy and good commission rates.

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Very easy to use platform, and great odds of course as I’d expect from an exchange. Competitive across all markets and typically blows other exchanges out of the water on US Sports. Customer service is also extremely friendly and helpful, any issue I’ve had has been dealt with quickly and easily, highly recommend!

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So far so good!

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Fast sign-up, great site

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Was great until they started screwing me over.Lost £50 after proving the odds froze on their horse odds so was unable to lay a back bet i screen recorded the race odds as were actually happening after odds freezing for 3 minutes only to be told apologies was error on our site but not liable to refund.They clearly don’t give a damn about their customers just what can be swindled out of them. Then they close account for KYC welfare checks and after numerous documents 20 days and still waiting.I appreciate needs doing but even getting a mortgage don’t ask this much info it’s beyond a joke. I used to give these 5 stars but sadly my views have dropped.Sadly gone down hill and the staff are not very helpful at all

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Having some knowledge of matchbook’s propensity to ignore the rules, it’s a bit rich for matchbook to lock people out of their accounts for refusing to submit financial information which Banks and HMRC advise against divulging. If Paul G flags this review as well because the truth hurts so much, I will remind everyone of the fines and suspension imposed on matchbook by the Gambling Commission.

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Tom on Live Chat was excellent. Answered promptly. Dealt with and resolved my query quickly and efficiently. Well done.

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An absolute pleasure to have a betting operator who puts customer issues first …there customer help desk is fabulous…everything resolved quick …unlike the other 2 match betting operators who have lost me for good….I can see match book taking a lot of customers from betdaq and betfair….plenty liquidity in markets and never had any issues betting or laying

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Matchbook always has good odds and the customer support is great :o)

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Matchbook can’t take criticism. Not only are Matchbook terrified of their regulators, they are now running scared of anyone who is critical of them. They have now resorted to flagging unfavourable reviews on Trustpilot and having them removed.

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Good Exchange offering 0% for oddsmonkey members which is great!

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Very good exchange, usually has better odds than Smarkets or Betfair

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Great support from Matchbook as always. Just got in touch with customer services with a query and Will Said was efficient, knowledgeable and friendly. Thank you very much!

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Online support team railhead problem quickly.

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I finally got around to taking advantage of a free bet offer on Matchbook but didn’t quite get it right and lost the free bet. I got in touch with their customer services who explained my error but gave me the free bet anyway. Lovely way to start the day, thank you Matchbook

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I have used this site for a long period, have always found the functionality of both the main site and app really good and comparative to Smarkets in relation to market availability, settlements, funds clearance etc.However I have recently had the account limited to a derisory cap, from what was a previously agreed and sensible level, making it practically unusable. When questioned I was told it was related to KYC and was asked to provide a variety of documents yet again. this is despite providing all the relevant documents once upon signing up, and then once again later in my usage of the account, now they need access to all accounts, payslips etc. yet again.Effectively with the continued requests for personal data, the company are requesting real-time continuous access to every aspect of my financial life. This is far beyond the requirements of any bookmaking site, or indeed any financial institution I have ever dealt with, even when investing significant sums.

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I use Matchbook everyday. The layout is super easy to navigate, they regularly have good offers on and they do something that other exchanges don’t to: “Enhanced Specials” – boosted odds on shots on target and other quirky bets, certainly makes the experience more interesting! Thanks, Matchbook!

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Great customer service. Not had any problems using this Exchange. Very easy

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Matchbook are a seriously dodgy outfit. Never mind their history of allowing huge deposits to be made then withdrawn in the same day and suchlike underhand behaviour, there is no way the reviews on here supporting them are all genuine. I smell a Rat…Nice try, Paul G

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Her name is Norma. She was really lovely and friendly. I am very satisfied with her service.

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Emailed me asking for all manner of financial information regarding my finances is bank statements,P60 etc etc.. basically said it’s none of their business and closed the account…

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