Matchbook Review

I have been with Matchbook for a little over two years and in this time I have given, reluctantly, my payslips and bank staments and also set a monthly limit of £500. Again, I have been asked for the infomation but this time I am walking and going elsewhere. Levels of intrusion are a joke and despite being told its a regulatory requirement which is complete nonesense. Expect this to be hitting your mailboxes soon ” Dear Andrew,Please note, as per our regulatory requirements, updated documents are required as per our ongoing monitoring. Thus, your account has been restricted until the relevant documents have been provided. Regular Recurring Income: – If Employed: last three months’ payslips and matching bank statements showing the salary being credited from the payslips into your bank account. – – We also require last three months of your bank statement showing recent deposit(s) to Matchbook. We can only accept bank (or other) statements showing your full name, the balance figures and individual transaction amounts. We will not be able to accept bank statements where key information has been redacted or obscured. Regards,Matchbook KYC

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they responded quickly and understood what the issue was straight away.

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Awful company made complaint about the awful customer service they closed my account good riddance they out awful limits on. So joined Betfair far far better matchbook hardly cover anything and betfair cover absolutely everything and every football match going and lucky to f matchbook cover 1 percent that betfair do and they don’t put ridiculous limits on your account. AVOID AT ALL COStS

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Very helpful and fast with solving the problem.

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Really great exchange, always competitive and the live chat are always helpful. Can’t fault!

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I opened an account a few months ago as an alternative to betfair. Hadn’t used the account as I was happy elsewhere, anyway I decided this week to deposit and use the Exchange here as well as signing up to a silly casino bonus for a bit of fun.All was fine and I had 2 deposits accepted and managed to have large exposure on the exchange and play whatever casino game I liked.I had a sizeable balance and decided to withdraw £10 to test withdrawal speed. This was back into my bank account within 30 mins. I then tried to withdraw £3000 and as you can imagine, this is where the problems began. I decided to get ahead of the curve and send documents before they asked for them.Fast forward 24 hours and surprise surprise my withdrawal is still pending. I also received an email saying my verification had failed, despite me submitting my passport and a council tax bill (the same documents accepted by every other bookmaker).I’ve been asked to send in a selfie holding the passport and a picture of my debit card. I have now done this but cannot get any sense out of anyone on live chat and cannot get this process sped up. No one will give me a timeframe and I’m just told it’s “in a queue”.Having read other reviews on this site it’s clear that these are fake and they are created by matchbook staff. I also saw someone else pointing this out.Overall a very disappointing experience and would avoid like the plague. Betfair were able to verify my same documents on live chat and pay out instantly in contrast.Will update here if I have any more problems and when I eventually get MY money.Thanks

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Good customer support and a well run site with wide range of markets, offers and services. Easy to use, fast and secure.

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Good customer support and a well run site with wide range of markets, offers and services. Easy to use, fast and secure.

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Matchbook has completely gone over the past few years. Beware of their email promotional offers! They are able to change their terms and conditions in an instant, even when they make mistakes with their wagering requirements. They recently sent me a casino offer: Wager £10 and get a £20 casino bonus with a 1x wagering requirement, when checking the terms and conditions of the promo offer on the email and website, it clearly states a 1x wagering requirement for a £20 bonus. I decided to wager a few 50p spins. And all of a sudden the bonus disappeared, I got in contact with customer service and they said there was something wrong with the promo offer. What they really mean is that they made a mistake with the promotional offer, and did not include the CORRECT wagering requirement. This would have been a costly mistake that would cost them money! Customer service said I would have to wait until Monday for the bonus to be reinstated (changed). There was no added bonus come Monday, and I messaged them again. They apologize blah blah, with some half-assed excuse. Instead, it took them almost a week to reinstate the bonus, and to my surprise when the bonus was re-added after disappearing it came back with a 40x wagering requirement.! This is dodgy, they knew they made a mistake and suddenly changed the terms and conditions of the promos. Matchbook are not to be trusted.

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Good service and competitive markets. Enhanced Specials are a great feature and more recently the MB Zero option beats pretty much any other exchange markets going.

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Really helpful and patient customer service by Thomas, took the time to answer all my questions, wasn’t left confused by anything. Felt way easier than other exchanges

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Are very responsive and active in a forum I’m on. Lay odds are competitive and site is easy to navigate. Great exchange

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Great Betting Exchange with good liquidity and prices, and excellent customer service 🙂

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Sorted my problem out 👍

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The lady I spoke to today was so helpful and patient and it was the best customer service I have received for many years. She stayed on chat with me while I sorted out all sorts of issues and I’ve left feedback saying if she was my employee she’d have something special as a massive thank you for showing the company she works for employees and trains very special people. Thank you so much for a fab experience.

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MPs and UKGB take note ! This is what Matchbook is doing either because of your rules/laws, or they are doing it themself.1. 1 year inactivity fee (£5 a month until all funds have been taken, then it miraculously stops) 2. All customers must have a photo driving licence or passport ? (unless you are a loser ?) If you have funds in your account and don’t use account for a year, they will lock the account and start taking £5 a month until it’s empty.You can re-open the account by simply having a Drivers licence (photo) or Passport, and give them copies. If you don’t have these … tough.Here’s some replies I got (probably standard replies) .. UKGC take note !!!……We wanted to let you know that your account has been inactive for a period of 12 months or more. Thirty days from now, your account will begin to incur an inactivity fee of £5 per month. When the balance in your account reaches zero, the fees will stop.If you have an active payment method linked to your account, we will attempt to refund your balance before this. To reactivate your account, simply login to Matchbook.com or through the mobile app. From there, you can continue to use the site or withdraw your remaining balance. If your balance goes under the minimum withdrawal amount of £10, you will need to make a minimum deposit and then withdraw that amount plus your remaining balance…….Unfortunately, it would not be possible to transfer the money to your account without you verifying the account. This would breach our terms and conditions and we are obliged to comply with the legal requirements set out by the UKGC. To verify your account, we require: •A valid photo ID (Drivers Licence or Biometric Passport in jpeg format) – front and back•Proof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) – Mobile phone bills are not accepted. With regard to the requested account closure, we can close the account for you once you have verified. The account will remain suspended until verification is complete……….All customers need to verify after a specific time after registering. Your funds are safe however due to an inactive fee Matchbook will charge £5 per month…….This is standard practice for any reputable gaming business. In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Matchbook accounts.

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Great customer service thank you

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Had a good betting experience with the platform, reach out to AVIVA TRACE for any dispute resolve

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A really good competitive site. Quick and efficient help and some great specials not found elsewhere.

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Never had any problems and great service

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DONT JOIN IF MATCHED BETTINGALL THEY DO IS MESS AROUND WITH UR DEPOSIT LIMITS. HORRIBLE CUSTOMER SERVICE TO WHO SEEM TO HAVE NO IDEA WHAT TO DO. PLEASE DONT JOIN THEM IF U HATE BEING MESSED AROUND AND WAITING FOR CUSTOMER SERVICE TO RESPOND. 0/5 IF I COULD

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Great customer service. Easy to use site. My favourite exchange to use.

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Great service, very helpful and fantastic site, recommended

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Great service staff always go above and beyond no messing around anything you ask of them gets done in a very quick time best around

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Great range of markets, and top customer service. What’s not to like.

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Terrible prices on this platform and there staff on chat are the worst out there AVOID THIS SITE AT ALL COSTS

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Extremely helpful and respond quickly shoukd you have any issues. And offer some great bet combinations

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Really good bet exchange. My favourite bit about Matcbook is their unique Enhanced Specials which provide a lay market to adhoc boost markets created by bookies, I.e. player X to have 1 SoT boosted to 2.0.

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Excellent odds on this exchange. They also have additional markets that other exchanges don’t cover. Great customer services too.

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I find Matchbook to be a really reliable exchange, they have a solid, easy to navigate website and app, have competitive odds and seem to be growing all the time. I use them as my main exchange and am really happy with their service.

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Good commission free site for both betting and lay betting. Easy to use.

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Solid exchange. Any issues resolved quickly which is what you look for.

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Great customer service and listen to customer feedback.

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Quick and helpful response

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Well pleased does what it says on the tin.

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excellent site and best exchange I’ve used

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Easy to deal with and competitive 0% Commission for some affiliate sites. Very efficient at dealing with queries and requests. My now favourite betting exchange

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I’ve made £330 in almost a month, never done anything like this before. Had a few mistakes but the live chat has helped to correct them. Top tip, read instructions more than once, and make you lay the bets with the exchanges. Not back

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What a nightmare to try and sign back in to an account I had not used for a while!! I closed my original account and started again as they requested a massive amount of personal information which was ridiculous just for using my account again. They would probably sell this at some stage!

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As a matched bettor this was my favourite exchange and the only one I’d used. Around two years in they sent me an email for some additional information as part of enhanced due diligence which was copies of bank statements and screen prints from my other betting accounts showing net deposits etc… at the time this made perfect sense to me, they’re just checks to prevent Fraud and Money Laundering etc… So I provided the information immediately. They asked for some additional which I provided and I genuinely thought nothing else of it. Then an email arrived to say my account has been closed, no option to appeal and they can’t tell me why. Clearly I failed the enhanced due diligence but as a low level matched bettor who sent all evidence over to prove this, I’m at a loss at how they decided that I’m a risk. Either their enhanced due diligence processes are not fit for purpose, or the agents processing cases are not doing their job correctly. Its a shame because its a good exchange but if I were you, I’d just save the effort and go straight to BetDaq or Pocketbet who also offer 0%.

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A well run exchange with good support and very little downtime. Liquidity is improving all the time and has surpassed the likes of Betdaq which is promising and are 2nd only to Betfair. Free API usage along with this makes them a top recommendation.

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Resolved quickly

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Opened an account a while ago used now and again.Logged in today deposited went to play slots “user blocked” pops up, go on chat and advised i will get an email to unblock me but couldnt give me a timeframe, i withdrew my deposit which was approved then got an email within 2 minutes saying my accounts fully active, go back 10 minutes later and my account is now closed. Shambles of custoner service but at least i got my deposit back

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Very helpfull and efficient with a positive result following my discusions.

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Very good customer service and website! Would recommend it for your betting needs

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So easy to use. The staff on the live chat are always very knowledgeable

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You listened, gave me time to think about my decision and we’re quick to respond

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This is based on an issue I had recently which was resolved really quickly and efficiently. Really good customer service.

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Good prices, website, and customer service.

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What can i say about this amazing company.Great odds,good and fast customer support and easy app to use.I am matched bettor and had my documents reviewed from Kieran and everything was amazing and smooth.Highly recommend!

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