Mr Green Sports PLAYER REVIEWS(108)
Anastasios
24 August 2024
Comment from ca.trustpilot.com
This is the wrong place to win! They will make u regret it waiting for your withdrawal, keep promising it will be accepted directly, but when they say directly they mean 4 days, since i won Thursday and according to the 4th employee in their support chat, they do not view it during the weekend. So 4 days (if they accept it on Monday) and then 1-2 days from the bank, since they do not use Swish! Congratulations, worst betting experience by far in Sweden the past 10 years!
Lynne
20 June 2024
Comment from ca.trustpilot.com
Plane and simple theft , If i could report this to a larger body I would and if I find a larger violation of casino rights organisation I will . I jumped through all hoops requested for a refund and they hve officially blanked me now . Agree to refund request statements then ....nothing. They have robbed me of money , I JOINED , DEPOSITED AND ON MY FIRST TRY AT A SPIN GOT KICKED AND BLOCKED. BE AWARE VERY AWARE OF THIS FRAUDULANT ACTION.
Arthur Scott
19 May 2024
Comment from ca.trustpilot.com
Never used their services and now receiving emails saying I have an account with them
Dominic Brookes
13 May 2024
Comment from ca.trustpilot.com
good site but but charge 1% with £1 minimum to withdraw. I won £1000 on a slot and was charged £10 to withdraw which is crazy.
Dennis Allan
04 May 2024
Comment from ca.trustpilot.com
Shocking site the worst online casino in the UK by far ,,They take your money allow some spins then Block you ,Avoid at all cost
James O'Connor
01 April 2024
Comment from ca.trustpilot.com
If there was a zero star option they would get it. Absolutely useless shower of gangsters. Anyone looking to enjoy a bet, do yourself a favour and avoid this lot.
olve stord
23 January 2024
Comment from ca.trustpilot.com
the newest way to get scammed and angry in the first 10 mints stay away danger
Fernando Aguilar
18 December 2023
Comment from ca.trustpilot.com
SCAM … please avoid. They request documents and after sending over 10 documents they have my account blocked and a owing me 310 euros.
Laura
18 November 2023
Comment from ca.trustpilot.com
Very rude customer service staff
Theo
14 September 2023
Comment from ca.trustpilot.com
It's one of the better casinos. They have a great variety of slots and tables. Customer service more often than not is slow and sometimes I had to wait for withdrawals days. When you get hold of a support agent, they are usually kind and understanding but that doesn't make the experience much better if you just want a withdrawal. Deposits work fast, though :) in genereal I think they have a good win rate and I recommend betting at there Roulette tables, they seem to be generous and giving.
Wendy Simms
26 July 2023
Comment from ca.trustpilot.com
They are a scam site. They take your money and then have nothing but problems trying to so a withdrawal. I swear they know more about me than my kids and still I can't get my money. They send you the same message cut and pasted and do not read or cannot read what you have sent to them. They go on and on till you get so frustrated amd want tou to walk away.This site is a scam!!!! Do not play here find another site
Steven Harrison
17 May 2023
Comment from ca.trustpilot.com
BEWARE OF THIS SITECan't take my money out, 1500 kr, they are asking for so many bank details before they will pay, no problem putting money on though,
Sam Henry
27 January 2023
Comment from ca.trustpilot.com
I have played games on here, you win the first time you deposit, but that's it features never come in on any of the slots over 800 spins not one feature STAY AWAY !!!!!!!!!!!!!!
Community gamblers
27 December 2022
Comment from ca.trustpilot.com
Since 888 Holdings has acquired William Hill and Mr. Green the quality of the services in the chat, and the bonuses have dropped drastically.
Nikki Blunn
16 October 2022
Comment from ca.trustpilot.com
BEWARE scam site. Allow you to depo then immediately block your account. I am raising a fraud complaint. Stay away, no chance of winning
Kerrie Ball
26 September 2022
Comment from ca.trustpilot.com
joined mr green as i thought it was a site to be trusted but as soon as i deposited £50 they blocked my account and ran with my deposit.....mr green you are nothing more than a thief.....please folks they are def scamming people out of money and getting away with it as the gambling commission obviously dont care as these cowboys need to be chuckd in jail for scamming customers like this!ps i am seeking legal advice over this matter because from i see from these reviews you are doing this to everyone and that is NOT acceptable!
ANN MEADOWCROFT
03 September 2022
Comment from ca.trustpilot.com
Opened account then came up with account blocked,contacted customer service and absolutely no help,just hoping to get my deposit money back
børnelokkerihuset
29 August 2022
Comment from ca.trustpilot.com
you lose 100% of the shots you dont take 99 procent of gamblers stop right before their big winkeep gambling until you make your money back
hami marwen
26 August 2022
Comment from ca.trustpilot.com
Why no zero stars to start! Very stupid and guys avoid them a scam and untrustable, if you want to throw your money away, then you can play with this S*H*I*T Mr green, and you will never knoq when you will try to withdraw your money and they will just tell you your account is blocked, very S*H*I*T.Andore when you want to say the truth about them, inappropriate words, they deserve much more then tihs words!
Corina.D
21 July 2022
Comment from ca.trustpilot.com
Actually not even a star! I haved played on 6.7 2022 on a game. Named HeX I haved buy spins on 5 kr bet 500 kr total for spins I haved win 462 kr ,game stopped 3 days money never seen since ,I haved spoke with them ,they put me on wait days until today to tell me I haved received the money same day ? ,I was not drunk ,I HAVED NEVER SEEN THAT MONEY!take care I will say if you really want to play and win play MR VEGAS , trusted , wagering money is easy and it last 2 minute until to you're account!!
G s
29 June 2022
Comment from ca.trustpilot.com
I attempted to withdraw. I then received an email asking me to login to change my withdrawal method to bank account. I then tried to login but was prompted with the following message: 'your account has been blocked.' So this company has stolen my money, breaking many UK gambling regulations in the process. They are evil, and UK Gambling Commission needs to grow some teeth and get stuck into these thieves.
William Jacobs
28 June 2022
Comment from ca.trustpilot.com
Imagine losing 600 euro on slots playing 50c spin in 1 hour. This is Mr Green all time and I would recommend sticking to local casino. More fun and your not sending your personal data to unknown source. I finally managed to grow set balls and close the account down for good.
Susie Jackson
05 June 2022
Comment from ca.trustpilot.com
Dreadful - pull you in with a deposit and get free spins, never get the free spins! Soft credt check was done after they said they had to verify me, then emailed me to say yes they wer egiving me xxx spins, completely different to what was offered. Two months on and heap of emails then they wasted my time on live chat having complained in detail on the chat and stated i wanted to close account they just kepe askign dumb questions - 'Firstly, may I ask the reason why you want to delete your account with us? We are always looking to improve our services and so would love some feedback on how you feel we could improve.Yes that is as maybe, account closure. Clearly you cannot read or do not care, think it is the latter as i have already told you!Do they get paid by the letteers they type or the amount of time on a call???Avoid at all costs, wish i'd read the reviews here first!Then had the cheek to email me telling me my account was temporarily closed and (first apology coming) I am sorry Mr Green wasn't for you, you will be missed but we wish you the best of luck for the future!
Lasse Holm
21 May 2022
Comment from ca.trustpilot.com
Stupid ass trash website no x for me, like i've spend 1000000 euro in here with zero pay - you enjoy scamming people huh?
Emma Thomas
26 April 2022
Comment from ca.trustpilot.com
I do enjoy the layout of the site. It isn’t particularly glitchy and it has a good range of slots. The issue I have is being charged to make a withdrawal. I don’t know how they justify that. It doesn’t cost anything at all to make a bank transfer. Just seems greedy.
Armands Rubenis
23 March 2022
Comment from ca.trustpilot.com
Honestly I've never had as much trouble as I have with MrGreen. For every single promotion I have to write to the customer service in order to receive my bonus, otherwise I would not receive it. And now I have a case already for a month, and everytime I write them , they say they will pass it on for the relevant department. Horrible team working there, honestly the promotions and the customer service cant be compaired to other websites.
Saskatoon Native
17 March 2022
Comment from ca.trustpilot.com
Dont waste your money!!! You will get burned!!!! I got ripped off twice from mr.green. i was playing good girl bad girl. I wont the bonus at $2.00, once it switched from the main games to the bonus it gave me an error message. I contacted customer service and they said ir was on my end and to clear my cache and try other devices. Well 25 different devices and 10 customer service inquiries and my issues expidited to the slot technical dept. I am being told the same thing over and over. They will email you back when they get to your inquiry. That was 4 months ago....i spend thousands a month on gambling....money that will not be spent there until i get reimbursed. And the 2nd issue was when i opted into one ongoing bonus where you win $100 and you get 30 seconds of free spinning time. I even had the counter to show how much i had to playthrough...denied! Said i wasnt eligible. Even tho i wasn't in any other bonuses. And
Lu Tygrys
26 January 2022
Comment from ca.trustpilot.com
Open account in January 2021 and all was going smoothly tell I won 29k in may 2021 and tried to withdraw it. The same night I got a email asking me to verify my account.I then upload the information they asked me to upload. The next day I get a email asking for a up to date ID. I replied to this saying it will take me 3 week to get this and got no reply.14day after my withdrawal request Mr green returned my found to my account say they haven't received the requested documentation in time. I tried to withdraw this money again but my account was restricted from this. I did end up losing all this money by gambling it away and also deposit more money.I did contact the customer service ask why my account was not restricted from betting and depositing but was from withdrawals. As I found on there website saying the following ( If you are a UK resident you might have been asked to verify your account, please note that as per UK license rules we are required to temporarily restrict your account from being used to deposit, withdrawal and place bets until we have been able to verify your identity.) And If I am reading this right I shouldn't have been able to bet the money that was returned to me as my account was not verified fully. They then started to quoting there terms and conditions under Verification check saying. ( until such time as the relevant Checks are completed to our reasonable satisfaction, and any requested information has been provided, we are entitled to restrict your Player Account in any manner that we may reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds, until the Checks are completed satisfactorily.) Witch contradict the UK license rule. I am a UK playerI have also found other stuff witch I believe Mr green didn't follow under 17.1.1 - Customer identity verification in the gambling commission saying( Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer’s name, address and date of birth.A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.Licensees must take reasonable steps to ensure that the information they hold on a customer’s identity remains accurate.)So if you look back they had between January and may to ask for it in that time I must have deposited 5k and withdrawn 6k with no problem. But the minute I did that 29k withdrawal they want to verify my account I dunno if I am in the wrong or they are but that my review off them and they have also blocked my account without saying why
Adam
15 January 2022
Comment from ca.trustpilot.com
Shocking behavior had an account about 6 month was fine and all good wile depositing (not small amounts) then i hit a nice win on slots when tried withdraw the money they closed the Acountant and blocked me with no reason why tried contacting customer support 20 tomes in 5 weeks and get the same answer that they cant do anything about it and there higher management will be in-touch vie email and ive just got to wait ? are they allowed to do this and just rip people off or what ??
shane johnson
06 January 2022
Comment from ca.trustpilot.com
Starting betting on this site, added money but then couldn’t bet on anything kept saying stake to high even though i tried all the way down to £1 and still nothing, and they charge to withdraw money despite being unable to bet, customer services are beyond useless. Massive scam.
Mark
30 December 2021
Comment from ca.trustpilot.com
Terrible site AVOID AT ALL COSTS
Roy Jeffery
15 December 2021
Comment from ca.trustpilot.com
I opened up an account initially everything was fine deposits and withdrawals, but then asked to verify my account uploaded all required documents and spoke with numerous staff who assured me this would be rushed through 10 days later still not completed but still can deposit but not withdraw site is not for me and closed my account
ricky
14 December 2021
Comment from ca.trustpilot.com
please read this before you sign up. when i was thinking of signing up 6 months ago their reviews were better and i decided to give them a chance. they definitely cheat. i just have no way to prove it. they will let you win a few hands (online casino) but you will 200% lose it all and when you start to lose it will feel like a dream. Ive been with multiple sites but i have never see anything staged like this. if you would like to throw your money down the toilet then this is the perfect site for you. whatever you deposit, you will 200% lose it all. trust me
Ryan Dolby
04 December 2021
Comment from ca.trustpilot.com
Pay your taxes you little boys.
W M
29 November 2021
Comment from ca.trustpilot.com
Cheating the NHS Heroes !! Mr Green Dirty Tax Dodger , Registered in Malta where you don't pay tax on overseas transactions .
R I
22 November 2021
Comment from ca.trustpilot.com
Signed up and deposited money, placed a bet and account became blocked and was asked to verify - had to send in ID, bank statements, pictures of my card and a photo of me holding my ID. All documents been accepted however after sending 4 photos of my holding my ID they keep sending emails saying they have not received it. Customer service are terrible and no one knows what is going on. Unable to withdraw and close my account until this is resolved. Avoid this company and stick to bet365.
Scarlett Burf's
18 November 2021
Comment from ca.trustpilot.com
What a Shame!! Been with Mr Green and not had any issues until yesterday when I went to withdraw and accidentally put it under PayPal rather than my card..My god you would have thought I had withdrawn 6000 and was a convicted fraudster..I have never seen a fuss like itSend this, send that, it was ridiculous. All because I had two email addresses linked to my account!!!I wasnt aware that was illegal but looks like I'm wrong...By all means verify, but be decent about it not act like I have done something horrendous.Still waiting now 24 hours oh and did I mention this is for £60SWERVE MUCH BETTER OUT THERE!!
paul gellatly
17 November 2021
Comment from ca.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
JH
17 November 2021
Comment from ca.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from ca.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from ca.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
david walker
17 November 2021
Comment from ca.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
Carly
17 November 2021
Comment from ca.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!
paul gellatly
15 November 2021
Comment from ca.trustpilot.com
Diabolical and most fixed casino site out there! Believe me they will rob you, play cards your win two Bob hands but be robbed otherwise, if house gets ace in blackjack it must turn picture with it 95% of time! You get ace and see what you get, absolutely nothing! Fixed as hell
Giovanni
14 November 2021
Comment from ca.trustpilot.com
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
David Thompson murray
14 November 2021
Comment from ca.trustpilot.com
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn't they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I've had with a betting company so many similar stories on internet don't no how these scum bags get away with it AVOID
michael
14 November 2021
Comment from ca.trustpilot.com
WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing - effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically - meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!
Scott Brown
13 November 2021
Comment from ca.trustpilot.com
Wrong scores please do not trust williamhill online betting had a bet yesterday they out wrong scores up placed bet changed it back to proper score my player was losing they had him winning before i placed bet they took no response ability for this and blamed the customer robbing money off u and conning customers with falseScores
Liam Moore
12 November 2021
Comment from ca.trustpilot.com
3 star is only for the sports side otherwise they would get one sports side brilliant love it games on the otherwise are the worst ever not even worth putting a pound on cause one day u win then the rest you lose all the time. Let's go onto virtual I've never experienced anything so rubbish. I played a few times now and here's how it goes so I put a couple of pound on a favourite dog to win showing it came first in nearly every race and boom 20/1 dog won so I played abot more and its hitting 5/1 6/1 10/1 dogs so I tried them high odd and what u know it's getting the favourite your really letting yourself down william hill
Timmy Slimy
10 October 2024
Comment from ca.trustpilot.com
I won €1800 sent me an email saying Looks like you've tried to wager more than the maximum amount allowed when playing with Bonus funds. We'd like to remind you that this is not allowed as stated in Section 7.9 of our Terms and ConditionsThen took the €1800 back absolute scammers
I won €1800 sent me an email saying Looks like you’ve tried to wager more than the maximum amount allowed when playing with Bonus funds. We’d like to remind you that this is not allowed as stated in Section 7.9 of our Terms and ConditionsThen took the €1800 back absolute scammers