Netbet Review

My deposit was refused almost 2 days ago yet it has not been returned to my Paysafecard. Can someone please get this sorted out as I have sent numerous email requesting this to be sorted yet no one has looked into it. I have also contacted Paysafe who have stated it is NetBet who need to REFUND my funds back as the payment has gone out of my paysafecard

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I just want to change my star from 0 to 5 because finally I won something special from Berber and I have changed my mind thank you Netbet.I am so happy with you❤️❤️❤️❤️

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Do not go with netbet, I deposited £50 and never received it, they don’t have contact number, only live chat but the representative Christina, closed my account, as I said I needed it, so now i have no way of contacting them. I ve sent emails to netbet support, but no reply i guess £50 is nothing to them.

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Absolute Pirates these lot. Email free bet offers twice in the past month and both times have reneged on the free bet and then completely my emailed complaints. They are a joke! One to avoid

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Been waiting 4 days for my withdrawal.Customer service keep saying they’ve contacted the withdrawal team.A few occasions they’ve took ages to withdraw my money but online states that your get your withdrawal within 72 hours.If you want your money quick I wouldn’t gamble at Netbet

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Nice welcome bonusBeen playing on this site for about a week.Pros:- A good selection of slots, a nice welcome bonus, the ability to favourite slots for your own favourites section, they pay out, respond to live chats.Cons:- The site is a bit buggy, not every slot loads on mobile, some don’t resize properly on mobile ( Android – google chrome). Less bugs on desktop version but still a few. BIG negative, slots dont resume if you crash mid game, you can be in the middle of an awesome spin, crash and when you reload the slot the spin doesnt resume.

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Good casino no problems with withdrawal good games

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Good customer service, that means a lot when someone will answer your question in a timely way.

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Joke of a company.Depoits made using Apple Pay and now I’ve tried to make a withdrawal for the poxy amount of £120 they want bank statements with IBAN numbers. Slow in processing and customer service is non existent. Stick with the better known companies if you want paying without the STRESS!

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Horrible place to play , u always need to have 10£ in your account to make any withdraws. Again today i was playing on bonus balance and win 60£ from the game , there was no way to take the cash out as i had 14.3£ bonus amount, and no cash balance at all. Deposited 10£ minumum u need to have at the account as a cash balance. So i thought if i will deposit 10£ will be able to get 60£ from my victory. I was wrong , once i withdraw 10£ whole rest gone 60£ including 14.3£ bonus. Pure joke they will offer u free spins but u will be always pined up to them. White day robbery.

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All the usual slots but you don’t win a penny, literally just drains your balance, how the games can claim the games are random is beyond me, each site must have win and loss settings, after playing for years never seen a site like this.

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Customer service doesn’t workOnly good thing about it you can deposit cash without any problem to withdraw not so easy NetBet will not allow you to pay out always something and everything take ages.During working hours agents are not available system says Agents working hours is from 9am-11pm asking to provide very personal information like Bank Statements ID Debit card details and more.

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Don’t trust this reviews. It’s not fun to play! You can win something but after you spend quite a bit. You need to change this! I’ve deposited £40 in 4 different days and no joke, I played £10 at 0.20p in less than 3 min? maybe won once or twice some pence? lol I also enjoy playing even if I dont withdraw in the end you know! hate this place.

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Steer well clear ov this con scam site take deposits then ask for I’d wen u win which is illegal and against uk gaming commission customer services none exsistant absolute joke oiss takers

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Been using Netbet for years and I’m pretty sure I’m in lifetime loss yet they closed my account with absolutely no notice or explanation. I went to login it now says “this account has been closed from this site”. I’ve had no email on the matter. Shocking.

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Thanks for the laugh. The rating of 4 stars is embarrassing and needs taking with a huge pinch of salt. I notice all the 5 star reviews are invited, do you think people are stupid? My maximum bet is 10 pounds. What a sad joke of a bookies you are

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amazing siteloads of great games and a great leyout also very fast withdrawls sometimes in 2 hours. keep up the good work netbet

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Avoid! Scam! I registered yesterday and made 3 deposits for all together £200. I won and I made withdraw about 8pm on 31.01.2024 for amount of £302.50. Everything seems ok till today. Today I seen on my netbed profile info that I need made verification! Now? How classic. That’s typical scamming behaviour of not legit gambling website. I said I can’t do verification coz I am on holiday and I don’t cary my bills in the bag pack! After long conversation on life chat, only what happend was that they blocked me after I said I made screenshots of our conversation and I will make it publish. Then I received cheeky email where they asked me to about verification (even knowing coz I told them that I am on holiday) but most funny part was that they ask about ADDITIONAL verification so basically me standing with one of my documents! So yes! Ask about verification AFTER deposit and then about more of verification! So if this website is so in to safety of customers why U don’t ask about verification BEFORE U took money from my bank? Why after? I will tell U why, coz is not about safety, that’s basically a way to slow down withdrawal. Well known trick. I am Asperger’s person, high intelligence and always fair and that situation hurt me so much. I have also heart problem and I shouldn’t stress. Gambling from time to time is my way to relax and have a fun and Netbet change that experience in to nightmare! I will go to ombudsman and I will publish reviews everywhere I can to warning people about this in fairness behaviour! U should ACT FAIR! And any kind of person with a bit of logic brain will know that is just scam to slow the withdrawal. I will do my best that it will bring enough attention so this subject will be spoken about by gambling commission and not only! Coz U didn’t needed verification to take money but U need it for withdrawal? Even to the same card? So U shouldn’t then accept deposit without verification firstly! This small gap in law have to disappear and I will do my best that it will! No more verification trick after deposit and before withdrawal! Verification before deposit YES, not before withdrawal to slow it! Also contact number to netbet is not active, life chat is only for members (but they blocked me). U have guys time till 5pm today 1.02.2024 to process my withdrawal and send that to me. If not we will start social and legal war. I have time and I am determined to fight that ridiculous and unfair nonsense. I will easily live without £300 if U will not pay it but that will cost U NEtBEt much more. Edit: Just read more of negative reviews and can see that is not only my case when netbet don’t want pay withdrawal, thinking of creating group and also channel on YouTube to stop this procedure where gambling website use gaps in law for scam or and fraud. Together we can do more! Will update tomorrow!

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Helpful and fast on chat.

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Great communication good choice of games

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Amber helped me with any problem that I had and was very patient and understanding with me.

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Good selection of casino games,Withdrawals seem to take ages compared to other casinos withdrew £120 4 hours ago through Trustly which with other casinos it takes about 5-10 minutes to go in. This is the only thing I can point out otherwise it’s a good casino. Username: Reece Harrison

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Signed up on Friday was told I had to upload docs but still allowed to deposit and play. Constantly bombarded with safer gambling messages and emails even though I’m spending well within my means so I thought maybe because I’m new I have to put a timeout or something until I’m verified.Checked on Saturday if there was any verification update and noticed the time out wasn’t applied and I could still play.Played a few games and again bombarded with safer gambling messages set the time out again and double checked it stated I was timed out until 3rd FebChecked on Monday for verification update and yet again the time out wasn’t applied.Messaged customer service who said I’m verified and they have absolutely no record of a time out and I stated how I applied the time out and the message stating I would be timed out till 3rd Feb so they closed my account.Very happy to take money before verification and not apply the restrictions they hound you about

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Been using this for over a year started great but after the first month went down hill drastically, please don’t use this site save your money or use it on one that doesn’t scam you like NetBet. I’ve previously put money on and not even been able to use it, didn’t even come up on my balance yet the transaction was complete. Then was questioned about it customer support is just automated response which is beyond frustrating. NetBet = scam

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It giv great value and bonuses

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Completely useless betting company. You have to provide every document under the sun before they even contemplate processing the withdrawal you’ve made with YOUR money. They also using a completely dated system where it takes days & days before you receive YOUR money. (I’ve still not received my withdrawal I made)

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Started playing here, had to upload my identification before I was allowed to play, I did that and it was all processed quickly and sufficiently and account updated! With Zero issues, that was refreshing , I gave it ago deposited played a few games and had some free spins from a offer I played them and had quite a big win from a 5p stake (£50) played and got upto around £170 played it down and decided to withdraw £100 and leave some to play! Withdrew through PayPal all processed and done with in 24hours (slightly longer then some other sites but it’s not really a issue 24 hours is reasonable ) so everything from joining, to been verified to withdrawing with easy peasy and done with absolutely no issues! So I like that about a casino! They have all my favourite games and I’m impressed with the bonuses & spins they offer, they have a tonne of daily promotions and deposit offers! Which you don’t really see much these days! Will definitely be playing here again! So far I’m really impressed with it!

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Very helpful

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Very quick to respond, friendly and helpful Customer Service. Only downfall is withdrawal process takes longer.

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Amazing bonuses and great website

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Lovely staff great support all round friendly chat 100 💯 support at best

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I think the company is good has great customer service

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I have put in over £250 since christmas and to my surprise i have not won a single thing. Please bare in mind these are all different deposits and yet still havent won anything. This site is so rigged it’s actually disgusting. To be quite honest i am sick and tored of being robbed by this site

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Really nice and helpful

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Very helpful

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Verry kind and always help

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Very good customer service and always give good bonuses. And excellent games to play

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Helpful staff

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Just signed up to netbet, had an issue with bonus, used live chat and was answered straight away and problem was sorted out straight away, no hassle, made it very easy for me. Just started using netbet and am already impressed. 5star rating from myself. I’ll definitely recommend it.

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I won £1300 and 10 days later and I don’t know how many emails with different customer service agents and I keep being told my bank statements including my full name, sort code/account number are not acceptable, they need the IBAN/BIC codes, I send those and hear nothing, I have this afternoon been told by Max from NetBet that I just need to send in sort code and account number 🤷‍♀️🤷‍♀️really, I’ve sent so many proofs of my banking I am beyond knowing how many, but each time I’m told to send something else, when I send that, I’m then told you need to send something else as we can’t accept what you’ve sent via pdf This is the worst customer service ever, no contact number, live chat is always “not available” at this time. I’ve asked to make a formal complaint but the team ignore that. I totally get they need verification and all other verification documents have been accepted and approved, but weirdly my banking details are not suitable to NetBet. Absolutely distraught at 10 days of hell and still don’t have my money which I won in good faith. Avoid their company. My next solution is to go to Resolver. I’m glad I kept every email to prove what has been said.

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Chat was so quick, the person helping was so quick that it felt like I had their complete attention. My query was resolved but, even if it hadn’t been, at least I’d have felt like I was being treated as a priority!

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Nothing wrong but Netbet just stole my money so careful guys when you play with this casino, poor customer service, they don’t have contact phone number, they don’t have a manager or supervisor, all the time they said I will contact you but nothing!!! No recomand stay away from this casino !!!

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I recently joined this site, and had issues that affected my account and some things I didn’t understand about the site, I used the support services chat provided here, and was assisted in a matter of minuted, under 3 minutes actually. A suggestion, if the site could also provide sport betting, I know a lot of people would love to sign up

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Used to be good…+ customer service is not good at all. Not sure if there is one person sitting or someone who doesn’t read English hard to say,but they are useless for sure

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Has anyone had the issue where its offered me a cash out on my bet, but when I’ve gone to cash out it comes up with an error message! Match not found or something? It’s happened multiple times now on this site, I don’t see what the problem in.

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It’s odds are absolutely rubbish use Betfair much better this is the worse I’ve ever used.. payouts take ages worse betting site ever

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Update 05/02 – now 15 days. Still no resolution. I was informed I was being made the priority 3 days ago by the customer service manager. This experience has been so bad, it’s beyond words. Shocking!! Update 02/01 – now 12 days ago. Still no resolution. Email responses from both customer service and complaints section, stating this is not an issue for either of them to deal with. Instead it’s with the correct team and will be dealt with ASAP. Talk about lack of ownership, responsibility and customer service. Absolutely appalling. I asked for my account limits to be reviewed 10 days ago. With all documentation provided immediately to support this. Namely proof of income, ID, etc. 10 days on. This remains unresolved. With regular contact chasing up progress, I get the standard no frills reply “ Thank you for contacting Netbet. Our team re-escalated your case because we haven’t received any news so far. We apologize for the delay experienced and for the inconveniences created, and want to thank you for your patience so far.”The issue has been re-escalated five times now, with no response. The service is shockingly poor and unprofessional. Complete and utter waste of time. When they do finally review my account, I’ll have long left and taken my custom elsewhere!

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Deposited £10, games kept glitching and crashing, got lucky once on slots and got upto £65. Tried to withdraw and they closed my account stating I had more than one account with them, which I don’t.

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I don’t understand how people gave 5 star rating to this company. No doubt they have wide range of sports and markets . The only drawback in the company is their slow process of withdrawal. Sometimes they process it in 24 hours and sometimes it is taking more than a week time. Their website it shows withdrawal process time 24H-48H which is not true . I am surprised my latest withdrawals are processed earlier than the ones i made a week before.

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Very speedy resolution from Mike and much appreciated. Antony

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