Parimatch PLAYER REVIEWS(603)
Philip
13 July 2021
Comment from ca.trustpilot.com
I signed up for an account to do the casino welcome offer that was advertised to me on facebook. When I initially tried to deposit I couldn't. I had to provide documents, fair enough. After that was resolved I was offered the welcome bonus by the live chat technician I'd been chatting with. I proceeded to deposit and wager the £10 necessary to claim the bonus, after I had done so my promotion page said I had been credited with the bonus but I hadn't. Back to Live chat. This time a lovely person named Solly spoke to me. I was informed I couldn't have more than 1 welcome offer. I told her that I had only created the account today and I couldnt possibly have done the welcome offer already. She then told me that I had done a welcome offer on bet victor several months ago meaning I was not eligible for this one as they are the same company. I can understand them having another website sure but what is abhorrent to me is that they will allow you to go through the entire process of gambling before warning you that you're not eligible. This is just them trying to bleed that little bit extra out of existing punters. They need to warn you BEFORE wagering that you're not eligible for the promo. Luckily I was £2.50 up after wagering £10 so they didn't manage to get that little extra from me but I can imagine many have fallen for this scam.
I signed up for an account to do the casino welcome offer that was advertised to me on facebook.
When I initially tried to deposit I couldn't. I had to provide documents, fair enough. After that was resolved I was offered the welcome bonus by the live chat technician I'd been chatting with.
I proceeded to deposit and wager the £10 necessary to claim the bonus, after I had done so my promotion page said I had been credited with the bonus but I hadn't.
Back to Live chat. This time a lovely person named Solly spoke to me. I was informed I couldn't have more than 1 welcome offer. I told her that I had only created the account today and I couldnt possibly have done the welcome offer already.
She then told me that I had done a welcome offer on bet victor several months ago meaning I was not eligible for this one as they are the same company.
I can understand them having another website sure but what is abhorrent to me is that they will allow you to go through the entire process of gambling before warning you that you're not eligible. This is just them trying to bleed that little bit extra out of existing punters. They need to warn you BEFORE wagering that you're not eligible for the promo.
Luckily I was £2.50 up after wagering £10 so they didn't manage to get that little extra from me but I can imagine many have fallen for this scam.
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Joshua Clements
09 July 2021
Comment from ca.trustpilot.com
I used an introductory offer which didn't activate after my qualifying bet, which was a little disappointing. But someone replied on the live chat right away and sorted it out for me - great customer service!
I used an introductory offer which didn't activate after my qualifying bet, which was a little disappointing. But someone replied on the live chat right away and sorted it out for me – great customer service!
Reply
Jodie Thompson
13 July 2021
Comment from ca.trustpilot.com
Really enjoying this app you get so many freebies when you join its great
Really enjoying this app you get so many freebies when you join its great