Parimatch Review

Great experience till now,, I had an issue with my deposit but they resolved in just 5 hours,,Great Customer experience!!!!

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very good promotions and anthony was nice enough to credit me a free bet that i mised after not reaading the terms properly

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I done my flip and I disnt recive my bonus so I went on live chat and spoke with Mar there sorted straight away for me ty

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Fast ques, and happy to help sort my issue out without a problem very happy with this customer service experience

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Signed up as there was an excellent signup offer. Website easy to use, did have an issue with some free bets not being credited but within minutes on a live chat the issue was resolved. Thank you to Jayce for the customer service – efficient resolutions like this make me much more likely to continue to use a service.

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Good range of games. Layout of sports book could be better. Way behind other casino/bookies in terms of paying winnings! Most are instantaneous. So come on pari match, sort it please!?

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The live chat was available gone 4.00 am which is very good for me: some sites don’t have a live chat at all.The agent remained very patient and polite even though I was confused. My query was eventually answered satisfactory, but was a little too long winded for such a simple query, I had to keep giving prompts.Overall, I can confidently recommend this site from this chat.

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Jesús provided an outstanding service, he was polite and understanding to my needs. May this be a calling for him to get a promotion.

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The customer service is great, I had an advisor called Alina and she helped with anything and everything I needed help with. Some minor things with the placing place bets on horses isn’t great but overall it can only get better.

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I had a bet that was not showing on your system as you were having technical issues.I spoke to Live Chat Advisor called Orsi they were great and gave fantastic customer service I was very impressed.

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I Clicked on the wrong offer and therefore didn’t receive my free spins, my error. I spoke to Jesûs and he graciously credited the spins anyway for me. Most casinos would definitely not do this. It makes all the difference knowing you are dealing with an honest site. Well done Parimatch !

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Recently signed up with Parimatch during the Cheltenham period and they had an offer on.Their App is simple and self explanatory to use, and looks good! Their live chat service actually allows you to speak to a person, within seconds on each occasion I’ve needed to, issues resolved in a matter of minutes due to friendly and helpful staff. I look forward to continue using this betting app.

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I had a small issue that was resolved by the advisor called Mar, Very helpful and courteous. Would recommend Thank you

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Great customer service

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didnt meet the betting requirement, But the Main Man Jesus credit my account with the bonus anyway

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Great customer service. Okay casino, good offers going. Would recommend

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Excellent customer service from Gyorgy. Fast and helpful response to my question.I highly recommended the site as this is not the first time that I have had a great customer service experience.

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Customer service quick and helpful, Although part of my offer failed to track the customer service agent Jesús quickly resolved my issue and credited manually.

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Very good service

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Great support from Jesus, very knowledgable and very helpful. Thank you

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I am happy what Gyorgy did for me. Thanks for that.

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Great betting app and very helpful customer service

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I chat with Juan via live chat yesterday and today. He was incredibly helpful. Very informative and polite.He sorted my problem really quickly!I’m very pleased with his service.Thank you, Juan!

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WARNING! DO NOT USE!Take your money and will not pay withdrawal.Over a week and money is not in my bank and they say is not with them anymore and it’s not their fault.Terrible Customer Service.Especially Jesus and Stefan.Once I highlighted there fraudulent fake payment to live chat after speaking directly with my bank they ban you.Told me to use an arn reference number and speak with charge back department as payment is no longer with them.Corruption at its finest.Told me to speak with a bank branch manager? lol When I asked why would anybody ever need that? They don’t answer questions directly and say speak to your bank.They even give me a fake arn reference number to locate the payment and to speak with charge back department? My bank laughed at me saying why would they give you that long fake number?Trust me do not use.I have since taken legal advice and am in the process of arranging criminal proceedings.I have called them directly to speak regarding my timely 5 year SELF exclusion that they chose to inflict not me because I refused to accept their lies and proved them wrong and I have plenty of supporting evidence.I cannot log in or access now as am banned.Never ever use them or trust them. Absolutely shocking and awful service from Parimatch.co.uk and it’s staff. So very simply I haven’t been paid my withdrawal which usually takes minutes is now over a week and they say nothing to do with them talk to your bank who haven’t received it either. Go to log in to live chat to discuss after following their instructions and now they have self excluded me for 5 years. Ok Parimatch not dodgy at all. Scumbags. I have worked in the betting Industry over 20 years and put customers at the heart of everything I do. I promote responsible gambling and urge anyone with gambling or financial difficulties to seek help. This company will not help you in any capacity. Shame on them. BEWARE!DO NOT USE!

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Helpful live chat

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Coustomer service is top quality in terms of being professional, Jesus did hes job at 5*.

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Great customer service from Jesús today, very friendly and helpful

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Damian from live chat was very knowledgable and helpful.

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Spoke with Antony this morning via live chat who was able to give me an actual answer to my question and not just your typical “copy and paste” ready made reply. There was no wait time and always a swift response. By far the best gambling site available to date. There are loads of options to safely limit unwanted bits and bobs. Thank you

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Great site, friendly support

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Gyorgy was very helpful good experience

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Great customer service from viki today

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After not receiving my bonuses got straight through on live chat with Steve who sorted out the problem in minutes excellent customer service from him ??

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It seems I’d made a mistake when depositing some funds, Jamie saw the problem immediately, stayed on the live chat with me whilst I sorted my side of it and very quickly came to the outcome we both wanted. Maybe live chats are not all crap after all… Thanks Jamie

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Good win big win

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Probably the best app I’ve used in terms of betting and playing on the casino side. The live chat is always a 10/10 too, Harvey was great with me today and sorted out my issue instantly! Highly recommend!

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people beware of such scammers, they lie to people and take your money in a dishonest way and then block you

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Samantha was more than helpful with my issue and rectified my mistake without question

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Excellent, patient service from Belen. I had a difficult issue which he resolved quickly and efficiently.

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SCAMMERS. This is another site for betvictor to scam people. AVOID.

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Very helpful and quick response

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Jayce was fantastic on the live chat. 🙂

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I talked to Sarah and she helped very quickly, I’m very glad Parimatch has employees like Sarah

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Good clear site, fair odds and decent offers.

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I joined this company made deposit no problems too get messages saying my account is blocked can’t withdraw my £400 sent them more than 20 emails asked for call back and no reply absolute scam bookies avoid.I still haven’t received my money or even a response from this bookies it’s been nearly 3 days now wow.

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I spoke to Mar via live chat, and they were incredibly helpful. Very informative and polite. Sorted my question really quickly. Very pleased with that level of service.

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Always great customer service

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I think it eas good to have a £5 first time deposit. And 20pound play . But shame it had to be on the same game . But I did enjoy the game. Fun play. Helpful chat online staff .1

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Excellent service. Especially from Adam and Mackie. On the other hand, Dianne was so inconsiderate and had no people skills whatsoever. For a senior she really needs to work on her customer relation skills

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Parimatch are the ONLY company in this shpere i have ever encoutered that say they tried to pay money back to you , it doesnt get to you , yet they do nothing unless you get in touch. So in my case thye say they tried to pay money back to the card used , it didnt reach and thye dont tell you thye dont even put it back in theaccount ! Surely that is not the work of an honest company ? There are good firms out there – this isnt one

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