SMARKETS Review

Excellent platform and customer service

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Great support quick response no messing around

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Most disingenuous of all. After seeing various films of well-known people, I made my $350 initial deposit. They insisted on getting more cash. After 30 days, they indicated I had made over 300% profit and that I would have to pay extra to get my account unfrozen. I was given a quiz and instructed to complete all of the questions. They did say they would test me when they needed my money. Ultimate didn’t return any of my money for whatever reason. I followed up with Madacovi and received a nice response that helped me find my lost information. This is a substantial sum.

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I had an issue regarding the removal of an old debit card. I spoke with Shen and they resolved the issue for me immediately and with minimal fuss.

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Smooth and very effective customer service!

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Excellent support agent(s)The support agent (Alice), made sure I got all the information I needed to address my issue.Nothing was too much trouble for her, she displayed a very high degree of knowledge, patience and professionalism

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This is a fantastic company always help with a problem and always have nice coefficients for bets

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I had a few problems on a particular day with several markets being incorrectly settled as losers when they weren’t due to an error with the data providers. Smarkets were really quick to address this when I contacted them on live chat, and they refunded everything straight away on the chat with no problem. It was the first time I’d needed to use the live chat, and I was pretty impressed with both the speed of response, and the overall service compared to one or two other exchanges. It makes me happy to use them in the future, knowing that any difficulty will be handled quickly and professionally.

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Im being robbed by smarkets, I have £100s on there and they’ve closed my account down, I’ve spent days messaging them then they ask for my ID I uploaded everything they ask for they ignore I contact them again and the same thing happens,they are the worst gambling company around… deposit at your own risk they are thieves

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Doesn’t really make it clear that even if you ‘buy a bet’, if someone doesn’t take on your bet, it’s effectively null and void. You do get your money back but I mean, come on.

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They have frozen my account during the biggest betting event of the year, when I have tens of thousands at stake, I am unable to see my bets, and there is no way to get in contact with them. Apparently, this is all for a “safer gambling” check! Tell me how I am being made safer here?

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A complete fraud. Avoid investing. The favorable reviews are all sponsored. They make you put in more money and don’t let you take it out. I was fortunate to have T R E B L E S L T D assist me get my investment and profits back, but you can also be lucky with your chargeback.

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It’s a scam platform. It might let you use the platform for a few months but will then close the account and take all your money. I think the only good reviews are fake. It’s impossible for anyone to rate this platform as 5 star! So many issues. the liquidity is poor and on a number of occasions, winning trades have been voided and money returned. I can’t voice my frustration enough.

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No warning of having to jump through numerous hoops for verification of account on sign up or before you make a deposit, once you make a deposit its whoosh, your account is left in limbo with you unable to have a bet or withdraw any funds that you have been conned into deposting because of this lengthy list of demands imposed on you to satisfy SMARKETS verification process.Got on to the live chat and the agent couldnt be bothered, he just copied n pasted the list of demands into the chatbox and refused to answer any of questions, extremely unhelpful.So now i will have to waste time and money on gathering the various documents required to get the account unlocked, something i have not had to do with other online bookmakers.AVOID this company at all costs

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Shocking, lets you deposit then requires verification,instead of asking for verification before you deposit – AVOID

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So far, I’ve absolutely loved using Smarkets as my go-to exchange. Low commission, the customer service is top-notch—much better than any bookmaker or exchange I’ve used, with responses that are often instant. Withdrawals are usually processed instantly, and the team is always quick and helpful whenever I’ve requested a market.

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brilliant service been using these for years, always ready to answer questions

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only rarely use it as a back up exchange incase betfair goes down , interface is to hard as its only match odds showing , goal markets you got to click on each game then scroll for goal market , then click add to favourites , where as betfair you can just get them all up in one click , shame rarely

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Having used all the betting exchanges, I have a few questions about Smarkets.1- Am I betting against a market maker or another punter? 2- Sometimes it feels I am at the back of the queue compared to betfair. Are the market makers waiting until a price is cleared on Betfair before accepting my bet?3- Are the market makers guilty of leaving a larger spread than betfair? Is this just greedy behaviour?It’s a good site, but I want my trades and bets to be taken just as quickly as betfair and at the moment this is not happening. I can understand if it was large amounts of money involved, but often it is just a couple of quid that is not being taken. If Smarkets can solve this, then surely the liquidity will follow.4- It’s lacking 3rd party software like a Bet Angel for example. Are there plans to rectify this, as surely this is counter productive for liquidity.I do find the text size on mobile a bit small, but I feel quite supportive to smarkets. I hope they can sort out the liquidity

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Have traded with this co for a few years now and have to say they are excellent. Customer service is great and payouts and withdrawals are easy.

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Any problems are solved quickly and efficiently through the live chat.

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Can’t withdraw my money tried contacting help chat with support provided

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Alice was very responsive and helpful, I’ve never had a bad experience with Smarkets in the 4/5 years I’ve been using their site

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Had a great and fair fast, compared to Betfair, text chat about depositing, withdrawing and how to avoid/lessen the chance of an account review when depositing and betting. I would’ve liked the company to be more helpful with discussing how safer betting account reviews could be lessened, or what to expect in general. Was a very to the point and helpful conversation overall, I do recommend this mode of contact with Smarkets.

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The overall experience with Smarkets has been very positive. The support is amazing, and the range of markets offered is incredible. The commission charged is the lowest in the market, which helps increase profits.

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Alice from customer services was excellent sorting out my data entry issue. Very effective and efficient service. Would highly recommend them.

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Extremely Unhappy,Without being logged there is no access to live chat. No phone number to call and query. Nothing.I opened an account around 6 Days ago, which was instantly suspended and documents were requested.I provided this and my account was open 2 days after.I had a total of £2000 in my account of which i planned on using only to find out my account has once again been suspended…No email from them even though it says i should lookout for one? No way to contact to see whats going on… No response to emails too.. Nothing..Its just not professional, atleast email me explaining things but nothing, ive sent a total of 6 different email still nothing back. Poor.

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I really can’t understand the bad reviews I’ve had no problem what so ever , customer support is via live chat so pretty much instant , withdrawals instant up to £500 . My opinion as good as betfair

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I am only writing this review as Ryan sent an email asking me to do so. I sent them an email over a year ago telling them how poor the navigation was on their website and other observation and never got a reply.This is by far the worse exchange website. I bet a lot on UK horse racing whilst their competition make it easy to select future races with link showing them. You don’t.I pull my hair out. They have a link to next horse race. But that is all. Often the next race they show is so obscure, you scratch your head and ask why the 4.20 at god knows where is shown rather than the next UK race where 98% of the trades are made.You are unable to edit bets. You have to cancel and resubmit it. You have for instance a £100 bet and it shows as £99…why ??On football home page, do they show the popular matches that almost everyone wants to bet on, No, they show some obscure matches which again no one is interested in.Today they are showing the World Cup South qualification matches as the headline events 3 of them.Bolivia v Columbia Equador Paraguay and Venezuela v Argentina. That’s bad enough but these games are for the 10th October. Where is tomorrows mouthwatering clash, hidden away and takes 3 steps to find it.Whoever is designing your site should be sacked.It amazes me that you are unaware of how difficult it is. I use this site very rarely as it drives me insane.

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Customer support I’ve been a customer with Smarkets and recently faced an incredibly frustrating situation. I’ve been locked out of my account for several days, and despite multiple attempts to reset my password, I am not receiving any reset emails. I’ve checked my inbox, junk folders, and even tried different browsers, but nothing works.What’s more stressful is the fact that there’s no contact phone number to reach out to directly. I’ve sent several emails and have had to wait up to three days for a response, which is far too long in a situation like this. I cannot even use the help chat because I cannot log in!I’m very keen to resolve this issue, but the lack of immediate support has been extremely frustrating. Smarkets, please reply to my email promptly and provide a solution to this ongoing issue.

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Problem sorted in no time at all excellent

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money left my bank via true layer but didnt arrive in my smarkets account, cant get customer support at all always in que then chat session closed and ive waited over 1 hour each time.No telephone number to ring so cant seem to get any help!! just fired off a complaint lets see what happens

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I have been their customer for last many years.They were good at withdrawals no issue for last 2-3 years but withdrawal times are getting worse as i am still waiting for withdrawal of £1500 for 4 plus days and on other side betfair exchange payout instant.Surely they need to improve like betfair exchange.

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I found the assistance very helpful and straight forward with the right answers. Many thanks Smarkets

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Rapid response, fantastic help, issue rectified within a minute of opening the chat. Best “live chat” experience I have ever had

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Smarketts is a really good site been on here over 3 years now and no issues at all. They are just getting bigger and bigger markets. My money is secure with them, the stats they provide are excellent The odds are right up to time and its really easy for a beginner or pro to navigate quickly through enabling you to keep on top of things. They have responsible gambling tools to use at any time for any length of time. I highly recommend this site to any one wishing to have either some fun or trying to make a bit of money. Good luck every body Always bet wat u can afford and spend time before picking your bets and am sure you will have many positive outcomes.

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Explained the problem I has, so I could understand it.

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Everything dealt with expertly.

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Easy to use website. Far better than high street betting shops.

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Terrible site, they call themselves an exchange but you can’t trade out at any point during the tennis, I call this theft. Won’t be using them again.

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Hi Smarkets I find offer similar prices as betfair or better. I find them a lot better then your other Normal bookmakers price which are yVery poor value You must at else check it out Or just take the bookies poor value Your feel like a mug then

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I recently returned to Smarkets after trying other exchanges and I must say I was impressed with the customer support arond the verifications that you have to go through, which Im not a great fan, and was done quite quickly. The liquidity is quite good in most sports with the exception of greyhound racing. My overall impression is that the site is growing rather than going backwards as some of the previous comments suggest. Its a pity that there isnt an API in place like Betangel, Geeks toy etc this would greatly enhance the customer experiance and interaction with the site and I am certain that this would grow the platform even more. I would have given five stars otherwise:O)

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Bad at paying on time withdrawals are useless

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Customer service was excellent, fast and solved my query first time.

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The website, the prices, customer service in general, everything is great about Smarkets. Except one thing. And unfortunately it’s a big one. I’ve just had it clarified that withdrawals take SIX hours. Not instant like Betfair, Skybet, Bet365, William Hill, yes just about every bookmaker going. Smarkets take six hours. In this day and age, with the technology there is, that is simply shambolic. Hence my middle of the road rating. If they sped up their withdrawals, they’d be an easy 5 stars.

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i find its easy to follow because its set up correct every thing is set up right no hassel i have been with other exchanges and find smarkets is the best thats all i can say i dont want to slag any body off so we will leave it at that keep up the good work smarkets.

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Fab platform for match betting and the customer service have been really helpful and helped me with a problem I had.

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It is a total waste of time even bothering to tell this firm what is wrong because there are so many things wrong with this mob , because that is basically what they , they NEVER take any notice of any feedback and everything that is wrong for months continues , no colours on many of the international races , no trap numbers on the greyhound markets , horse racing markets going in play when according to the market the runners are still going down , bets settles wrong , £20 lay on a 2 , and they take 20.01 out of your balance , have £30 on a 2 and your winning are £29.70 , these are just few of the things that need sorting out.

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Early days but so far very impressed. Easy deposits and withdrawls via credit card, friendly customer service. Easy site to navigate around. No issues at all, Awesome!! I wish all sites were like this.

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SMarkets particularly Alice were very patient and helpful in rectifying an issue regards verification.

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