SMARKETS Review

Please be very very careful if you use this exchange,
I was betting during the final frame frames of snooker match. Obviously the odds will fluctuate wildly.
I backed at 2/1 and waited until the stage of the frame at which someone found that price of interest to them as you would do for example in an in-running horse race.

My offer of £300 was taken up earlier than I expected- in fact straight away. My player went on to win and my account looked very healthy which was a great feeling as I`m a continual loser. I withdrew the money straight away to stop me losing it the same evening,

The following day I learned that my winning bet was voided and the money taken from my withdrawal.
I was told it was because of their `erroneous bets rule`. It was +/- 15 % from the `true-market` price they said. (who on earth would know this in a volatile market).
What I suspect is happening is that their own traders are using this rule to `mop up` some free bets knowing that they can reclaim the money if they lose.
I had no idea of this rule and would never have thought to reclaim my losses should the result have gone against me,
How could I possibly have any faith that I will be paid out in the future especially in low liquidity volatile markets.

So I intend to close this account once I`ve investigated them further, Please be careful before you fall into their trap.

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I am surprised no-one else mentioned how horrible the site is to navigate and how messy and confusing are the bet details. The online help do seem to be a bit rude actually, but the worst thing was the owner taking a political stance which I thought was out of order so I withdrew all my money. Of the four exchanges I think smarkets is the worst.

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It took more than the normal protocol for me to get my money withdrawn from them. First they kept using delay tactics with me in ensuring my money is not given to me by requesting all sort of documents. Later, they requested an exorbitant withdrawal fee which I paid reluctantly. It was when they requested for a document which I had provided earlier, I figured something might be wrong. I reported my situation to Mrs Joanne a renowned recovery specialist Joannedawn56 via email and I got my money back after a long charge-back process.

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The owner told me to f..k of.f after self excluding

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Poor site
Terrible customer service
Not to be trusted
Avoid this site

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Money grabbers. Signed up with 0% commission. They’ve charged me 2%. Lost a lot of money from this. Raised this with them, customer services aren’t bothered at all and refuse to do anything. Appalling

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Betfair better the market makers don't have the funds to allow you to place high bets.

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Voided my bet as market maker made mistake???????

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I used SMarkets for 4 years..great experience..even went down to their offices near tower bridge for a survey..very impressed..then after a winning streak.all of a sudden they close my account..no reason…so my advice is is you want to lose all the time by all means use Smarkets ..if you think you are reasonably good a betting don't touch them with a barge pole…i am sure they use their own software to create their own bets for winning..use the main two betfair and betdaq at least most of the time they are fair.

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No customer service website is rubbish on mobile

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Froze my account and took money still not recieved 2months

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**DO NOT USE** Was recently a customer. Used the cash out feature and received a message saying 'cashout successful'. However the cash out was not honoured. Customer services couldnt care less because I didnt screen shot the confirmation… Because who screen shots a "cash out successful' message. I would advise you use another betting platform so that you also dont get done over in the same way I did.

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Betting on the US golf last weekend they suddenly suspended my account leaving me unable to close or hedge some decent positions.My positive deposit balance is also suspended.They said refer to an email,yet none was received.
Thanks for nothing;keep my cash and goodbye!

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RUBBISH EXCHANGE NO CUSTOMER SERVICE POORRR

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Seem to steal from young vulruable people

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Fast exchange with a growing brand throughout New Zealand. Offer low commission of 2% for all sports.

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Appalling customer service; I emailed to express my dissatisfaction at the number of outages/'technical issues' lately. Didnt even dignify me with a response and bumped my commission structure up; despite me being a long-term, loyal customer.

Obviously I'll take just take my money elsewhere but worth noting; they don't care about your business.

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Lack of support for higher tier matched bettors & affiliates, don't forget about the braindead verification team.

Context:

I've been a matched bettor for the last 5 years, the last 3 months on smarkets has been a NIGHTMARE, I've been having constant back and forth with my account being locked & higher level of verification required to go about my day to day job of matched betting.

I showed them months of paypal & bank transactions with bookmaker withdrawals/ deposits to prove im a matched bettor & showed my wealth / current lines of credit & even balances in other exchanges. But they already know im a matched bettor as I've bene affiliating them for the last 5 years.

After continued weeks of arguing with them to tell me clearly what they want from me, they just kept repeating the same crap that i need to prove my wealth, even tho i literally showed them everything. I ask them to tell me exactly what they want and they dodge the question.

Oh well, guessing matchbook will enjoy my 500k-1m a month staking.

P.S

The only positive reviews are their staff faking them hahah

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Matched Betting has been a revelation this year and Smarket's has been the back bone of all my bets.

Easy to navigate, zero commission offer and fast access to my money when needed.

Only reason not to give them a 5 is place odds could be easier/quicker to locate, especially when speed is of the essence!

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Wiped off my 181 pound balance . I placed my multiple bets and I won . I had a balance of 281 placed bet of 100 at team B then I placed 181 on team A. Team A won the match so I must get 312 pound . But when I check the balance zero , I contacted them they said your overall lose is this and bet statements are manipulated.. dont trust this scam company . Its located in Malta.. gaming companys located in Malta are just phishy.. join with companys located in United kingdom..

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Wxxkers. Simple as. Wishing ALL of them . So much hurt 😂

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Had a position on the Portugal Croatia game, I layed the draw late on, the bet matched and I yellowed up (winning whichever eventuality) Portugal scored which gave me my best position, the money was in my account then a few seconds after the goal my bet was voided. Unopened live chat and a very rude and arrogant customer support rep tried to explain to me about matched pending. I know what i saw and I'll never use them again. Judging by the comments in here I'll not waste my time with complaining as it's not worth my time, you live and learn

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I met Jason Trost (ceo) at a conference – he was young, pretty dynamic and I figured that all would be well for Smarkets going forward. I seem to remember that their offices were open plan with a pretty relaxed atmosphere – anyway it is clear that years later that atmosphere is too relaxed – 'one hand doesn't seem to know what the other is doing' and my experience with them was poor and very frustrating. A pity because their software / platform is good. Won't be returning.

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Always used them but this past few months have been terrible.
Three times they haven't paid on games and held money up for hours/days.
No apologies which for a big company is terrible. Out of pocket with them so won't be using.

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Have messaged their ceo, first time using since jan when opened the account. Bet cancelled even though the game went ahead, I asked today for my money to be deposited back into my account and closed, no sorry no nothing just discon chat and account closed within seconds. Im going to keep to betfair going forward

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Opened an account around middle of October 2020. Made quite a few deposits and a few withdrawals over the course of 3 weeks. Suddenly , they suspended my account for absolutely no reason. The only reason I can think is because I won more than I lost. I'm not going to bother questioning why. It's their loss. Absolute joke of a company.

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worst betting site on web customer service is
a joke never answer phones take money for loseing
bets staff rude ignorant

take my advice read all other reviews dont bet
wiht these cowboys keep well away from them
they have a lot to learn they think there big
but are very small how on earth they have any
customers left am amazed keep well away

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It's a pity that this site has its occasional downtime where everything goes to crap.last time it took them 2 days to get everything right again, was able to withdraw ok though. Other than that, if you can put up with the problems, this site is good, liquidity sometimes not as good as betfair, but interface quick and easy. I like the way it changes your bet in your favour when you bet on lower odds but part of your bet is available at better odds. Withdrawal could be quicker though, instant like betfair/paddy would be good

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Agree with all the negative posts, their most recent outage has caused so many problems and I am still out of pocket with them. Definitely to be avoided

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Smarkets has literally taken money out of my account (over £400 worth) without any explanation. They had sitewide issues leading to me being unable to trade during peak hours however this was just put down to technical issues. Any bets that were settled over this period of time had the liability taken away and never restored to my account. I have emailed and contacted their live chat service who are frankly the worst and most rude people I have ever encountered in my life. Finally thought I had this sorted when they credited the majority of liability back to my account however I have now logged in and seen they have taken that BACK out my account?! Cannot emphasise enough not to use this exchange, will be contacted ibas and the gambling commission which I implore others who have similar issues to do so.

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Can’t describe in words to people to avoid this tin pot outfit. Originally had an outage of their site leaving multiple bets unsettled last week, leaving thousands of pounds in liabilities missing from my account. Tried to get some sort of explanation from their live chat yet was told this would be sorted in due time. Horrendous customer service all round and their operatives were pretty clear they couldn’t care less. Emailed multiple times asking for my money put back into my account and they have ended up taking even more money out as an “admin credit,” telling me to contact IBAS if I have an issue with their protocols.
Have used Smarkets for over 5 years throughout the multiple issues that have arisen however this is a final straw and I hope everyone who has had money taken off these crooks to report them to the gambling commission.

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Bet locked in for almost 4 days. I do not know how much it will cost them to just pay everyone for the winning out of their own cashflow for that 3-4 hours of outage, but it is worth it the lost of trust at this point is massive and who bet with a bookie they don't trust.

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Website is a total failure problem will take your money take it out now they used to groom children into gambling before.

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Used them for last 2 years; last month has been terrible with many site outages;

Most recent outage has left me waiting over 49 hours (and counting they said they are going through each account one by one which could take weeks!!!) to get my money back from a bet that runs into the hundreds. Betting went down across a busy Champions League period straight after kick-off as well, leaving it impossible for an in play trading. Will be withdrawing my money if it ever gets released and use another site.

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Poor customer support on live chat…. contacted them to find out if i received the welcome bonus, twice the agent disconnected the chat window, then they ignored my questions, pointed me towards the terms and conditions, then eventually answered the question and although it turned out the bonus had been applied, because they have a weird way of doing it, it was not easy to see, I questioned it again and rather that explaining how it works, they gave me a rude response and then disconnected the chat window.

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Smarkets used to be a good site but now suffers from constant issues including missing bets, bets not matching, multiples not working. Best to use another popular bet exchange.

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Company steals your money check commison they take more then advertised sneaky

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What an awful company, they need to take a course in manners, and how to treat customers with respect.
I am going to complain to the gambling commission about the way i have been treated, not sure it will do any good to be honest, i placed a bet on the football which was matched,, only for a couple of hundred pound, bet won which im grateful. this was over a week ago,, no money was put into my balance, and am still waiting, i have instructed my lawyers to now continue with this,i tried to communicate with them, but fell on deaf ears,, they dont seem to bothered or know how to treat people with respect.

Reading all of the reviews on this site,, there does seem a common fault,, lack of customer skills, always looking to blame anyone and everyone , apart from themselves.
Stay clear , if you want a nice trouble free betting experience go elsewhere.

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Make money (25k in a year) and you're effectively banned. They move you to a 3% profit AND loss tier.

If your p/l for the year goes below the 25k profit you have to write an email begging them to be allowed back onto the standard tier. It is at their discretion if they let you back on. (We know which way that will end up and it won't be good news.)

This should be in the list of bookmakers NOT exchanges.

AND: The site is down every Saturday.

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if i could,, i would give them missus 1.
This very second rate company beleive they are doing you a favour.
Never do they apologies or admit to their mistakes, poor people skills at best, i kept telling them of the bad service they are giving customers and that feedback is good, they didnt want to listen.
Here goes, i bet on a dog race in Australia, the market was still open , as the winner crossed the line, unlike with other betting exchanges , on the off, or hare running , the market ceases. not with smarkets open to fraudulent practice. told them , nothing done about it.
Place market, if you are familar with the number of places per runners in each race you will know what i am saying next.
They pay you 2 places from 5/7 runners declared, 3 places for 8/15 runners declared , and 16 and over if a handicap 4 places. the same as ALL the high street bookmakers and indeed Betfair. now if 9 runners are declared and 2 are withdrawn , they still pay out for 3 places,, or should do, as per there own rules and guidlines.
BUT BEWARE THEY DONT,, I HAVE HAD NUMEROUS BETS LOST BECAUSE THEY DONT DO THERE WORK PROPERLY,, OR MAYBE THEY DO , CONNING PEOPLE OUT OF THE RIGHT TO A 3RD PLACE. BOTH BETTING FOR AND AGAINST.
I HAVE UNDENIABLE PROOF OF THIS ON A BET I PLACED WITH THEM,, THEY DONT APOLOGIES,, OR EVEN OWN UP ITS THERE MISTAKE,, JUST COME BACK WITH WORDS LIKE,,, ITS THE DATA FEED , AND OUT OF OUR CONTROL.
WELL IF YOU DO YOUR JOB PROPERLY YOU WOULD MAKE SURE ALL MARKETS ARE GIVING CORRECT NUMBER OF PLACES PER RACE, SIMPLE.
I AM NOW SEEKING LEGAL ACTION, FOR DEFIMATION OF CHARACTER , AND MY HEALTH IS BAD DUE TO THEM TREATING ME THIS WAY.
SO MANY TIMES YOU GO ON THE SITE,,, NO PRICES AVALABLE,, OR NO LIQUIDITY, SITE CRASHES , MANY TIMES,, SLOW TO PAY OUT SOMETIMES UP TO 8 DAYS.
IN ALL A VERY SMALL OUTFIT,, WILL BE SUPRISED IF THEY ARE OPERATING WITHIN A YEAR,, PLEASE DONT LEAVE ANY AMOUNT OF MONEY IN YOUR ACCOUNT WITH THEM,, AS IT IS VERY POSSIBLE THEY WILL GO BUST OVERNIGHT SOMETIME SOON.
PLEASE PLEASE DO YOURSELVES A FAVOUR, GO TO ANY OTHER BETTING FIRM,, BEIT A HIGH STREET BOOKMAKER OR ANOTHER BETTING EXCHANGE.
THIS LOT BELEIVE THEY ARE GOD,, I AM HAPPY TO TAKE THEM ON LEGALLY ,
YOU HAVE BEEN WARNED READ AND STAY CLEAR OF THEM , GOD BLESS

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Well I was banned for no reason but for taking too many timeouts apparently so it gets a 1 star from me. No issues with the site except for when the liquidity goes at times on certain markets for no reason atoll.

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Been on here for years never had one problem

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Used Smarkets for about five years now, their customer service has always been dismal, without doubt the rudest, "not my problem" attitude I have experienced. That was excusable however as their commission is low. Lately however I've had a few cases where the site just doesn't show any odds, completely blank. Empty boxes with no numbers in them. This only happens once a week or so, but tends to happen on Saturdays when the most action is taking place.

Naturally their customer service on the site blame my Internet connection and they can't even be bothered to reply on their Twitter accounts.

I've always been vocal that the only reason this company exists is because Betfair charge 5% commission however as Betfair have recently dropped their commission to 2%, I'll be jumping ship.

There's no excuse for their rubbish attitude towards their customers and it's going to cost them.

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It's really a 4 star but I had to balance off a lot of the nonsense 1 star reviews I have seen. Would be 5 stars if they offered anything after the account opening promo -no reward for using the site.
Most of the negative reviews are people finding out their bet didn't match, so it was never placed. I would imagine it is easily done but it's still a user error not the site. This isn't betting with the bookmaker, it's an exchange.

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I have used this company for several years now and i was enjoying their interface and the fact that theres a lot of liquidation in the horses i am laying… however firstly there customer service agents are RUDE in the way they talk to you.
I have been reporting an issue now for at least since cheltenham festival 2019 is the earliest i can remember, god i have probably reported in excess of 300 races .
The issue is when a non runner is taken out of a race, the race on some occasions has not had the liquidation go back into the race, i believe they have to send some signal for the bots to have all the aotomatic money return to the race, without this theres maybe 100 pound liquidation covering the whole field…its absurd , for months now i am asking them please have a member of your team check races 15 minutes after a non runner has been removed because without me the races are like it for 3 , 4 or last saturday from 8am until 4.45pm when i reported it, its ridiculous.
No other exchange has this problem, i have gone back to matchbook i am sick of doing their jobs and making this company money, without me a lot of races are barely getting bet on and hey are making no 2% commission, what do i get in return for reporting maybe 50 – 100 if not more races per year..i get nothing except attitude from customer service agents that answer my call…
WORST EXCHANGE COMPANY EVER, please guys go to any other company but these

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