SMARKETS PLAYER REVIEWS(670)
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Greg Adams
03 September 2019
I must say that I am not pleased with the odds offer on this bookmaker, they are otherwise poor in comparison to other bookies I bet on. I also believe that they need to work on their website. That said, they have a customer service that runs 24 hours a day, as well as live chat, telephone and email.
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F P
26 August 2019
Comment from ca.trustpilot.com
I made a bet against city (vs bournemouth).. home team scored, smarkets voided the bet due to “member request” :O . I asked an explanation, they told me “the bet was in pending “... it was fully matched. Be aware!
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Shay Sabian
24 August 2019
Comment from ca.trustpilot.com
I do like this Exchange, but I feel they could offer more to customers in terms of original content. We always want to head different opinions and continue to learn.
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Customer
21 August 2019
Comment from ca.trustpilot.com
I used to rate this exchange as the best as it is easy to use, nice layout and decent markets (constantly getting better too). However recently I have had matched bets disappear. Live chat say there is no evidence the bets were ever placed.
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brannie
20 August 2019
Comment from ca.trustpilot.com
they offer 0% commission via OddsMonkey, but be careful of their pro tier commission when they "offer" you a move up as it is designed to fleece you. paying commission on losses is absurd. One would expect Oddsmonkey to warn their customers about this as well, but they gain a lot more from their partnership with smarkets so are happy to keep them in the dark. if you're going to use smarkets advice would be to not commit your entire bank into them so that when the pro tier message comes you are able to lay your bets off elsewhere because this is an extremely costly way of laying bets off... i'd avoid all in all to be honest
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The gorgeous gael
17 July 2019
Comment from ca.trustpilot.com
AVOID SMARKETS Do NOT open an account with smarkets EVER. They decided to close my account down for a Bull SH I T reason. They are the judge, jury and executioner on their site. No discussion, you're gone whenever they decide, for whatever reason they decide. Don't trust them.
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Jake Harris
16 July 2019
SMARKETS is not like other bookies, the website looks traditional although it is not cumbersome and so it is easy to navigate. They offer full range live events and in-play betting across various sports as well as political and novelty events. The only bonus they give at the moment is a bet £20 and get £10 offer.
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Paul
14 July 2019
Comment from ca.trustpilot.com
Smarkets voided all bets AFTER the end of the World cup when Engalnd won - stating it was a draw - Nope ENGLAND WON I suggest all that read this complain to IBAS asap as this is dodgy practice Smarkets - pay up to the Winners
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Matt Chantrey
06 June 2019
Comment from ca.trustpilot.com
Smarkets are gradually catching Betfair up on certain markets, especially football, the Portugal v Switzerland match, at one point Smarkets had traded 259,000 whilst Betfair had only traded 126,000 and this is only one of many examples. Never had a problem with withdrawalls either, and with only 2% commission compared with Betfair at 5% it's a no brainer to switch to this up and coming exchange.
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Mike
20 April 2019
Comment from ca.trustpilot.com
Best betting app I've used, helpful and quick support.
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Stephen Simpson
12 April 2019
Comment from ca.trustpilot.com
I placed a lay bet on the Grand National. The bet instantly showed as unmatched in the bets section of my account. It continued to show as unmatched before during and after the race. Six days later they deducted the liability from my account stating the bet was 'instantly matched'. Awful customer service who seem to go out their way to antagonize their customers. Anyone who knows enough about betting to use an exchange will quickly realize the cheaper commission is simply not worth it. It really takes some doing for a peer to peer exchange to be labelled the most dishonest betting site I have ever dealt with.
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Manchester_is_red
08 April 2019
Comment from ca.trustpilot.com
The best exchange out there for football and horse racing! Could get a bit better on the dart though
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Mack
28 March 2019
Find odds poor sometimes plus behind other bookmakers in regards to stats betting on football
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JDT
18 March 2019
Comment from ca.trustpilot.com
It's a decent website, i like the look and feel. I also like the graphs that they have. However i am very upset right now and almost gave this a one star because of it. Do not use this company for horse racing unless you plan on doing a flat out bet. Do not use it for back to lay or lay to back. If you decided to get out early for a smaller profit or a smaller loss using the "trade out" feature, you will have a hard time and chances are you will end up losing your whole stake. They really need to work on this feature for fast paced sports like horse racing. Here's what happened, i entered the market pre race at odds of 4.0 backing the horse i had chosen to trade with, then i put my exit trade at 2.0. During the race the odds hit 3.0 and it offered me to cashout at a profit, which i decided to do because i didn't think it would hit 2.0. So i tapped trade out and it cancelled my original lay bet at 2.0, but then it didn't make the new bet at 3.0 although it had the bar showing that it was cashing out. It then hit 3.0 a few times before it drifted out. I was annoyed and wondering why it didn't cash me out, so i checked my bets and realised that it hadn't even made the bet to exit at 3.0. It looks like it doesn't make the bet if the odds changes and you have to tap cashout again, which is ok for slow paced sports like football but not ok for sports like horse racing since the odds are constantly moving. So in the end i lost my full stake when i shouldn't have. I was doing this on my phone and you have to go to a completely different screen to see you unmatched bet unlike when you do it on a computer so i had no idea that they hadn't the exit bet until it was too late The cashout feature on betfair is so much better. If you click or tap cashout and the price changes, it still makes the exit bet and keeps it there, if you then click or tap trade out at a different odds, it cancels the previous bet it made and makes the new one. It never fails. The only way it can fail is if the odds don't quite go to where they need to go to for you to trade out
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Fat Frank
11 March 2019
Comment from ca.trustpilot.com
Been using these for years now. They've had some ups and downs but the platform is now excellent with good liquidity on all main sports. Payouts are quick and the customer service has also always been second to none when I've needed assistance. I can understand a few of the negative comments on here about the new commission model, it certainly makes some common trading strategies pretty much impossible, but in truth for any casual to semi serious user it's unlikely to be a concern.
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JP
06 March 2019
Comment from ca.trustpilot.com
Smooth website with cool features. Customer support is quickly able to explain the answer to any questions I have had as a new user to a betting exchange.
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stewie hannah
05 March 2019
Comment from ca.trustpilot.com
Fast and responsive site, great mobile app, great customer service and lots of liquidity.
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Thor Henchington
18 February 2019
Comment from ca.trustpilot.com
Terrible customer service, poor all round service, reliant on matched bettors but regularly cause issues with that community. Betfair even with 5% commission, Betdaq and even Matchbook are by far better sites
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John Turvey
18 February 2019
Comment from ca.trustpilot.com
very fast payout best around as far as paying out quick. very reliable site i like the site layout easy to use
Stephen Day
08 September 2019
Comment from ca.trustpilot.com
I use Smarkets for match betting now and again. I have not had any major issues with using this exchange and will continue to do so in future although sometimes the markets are not always as liquid as i would like.
I use Smarkets for match betting now and again. I have not had any major issues with using this exchange and will continue to do so in future although sometimes the markets are not always as liquid as i would like.