SMARKETS Review

Closed my account down after providing them with the blood of my firstborn child, and more financial information about me than even my own bank holds.Their reason was “they were concerned about my level of spending” but even after providing proof of match betting they still weren’t satisfied.Customer service staff useless, took nearly two weeks for them to perform these ‘source of wealth’ checks, and when they finally finished they came to the most idiotic conclusion!and by the way they’ll be wanting 3 months of bank statements from any account thats transferred into your own, and will ask you to explain any/all transfers, then even when you comply, close your account on an idiotic wrong footed basis.As well as this they want screenshots of account history at other bookies. AVOID!!!

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Been with Smarkets for almost 9 years, literally had my account suspended with no warning, no notice… no courtesy this is what we are doing, no phone call… no knowing if I was exposed by any bets, took 36 hours to actually get that info…. turns out they want Source of wealth checks… this will be my 5th time providing them, would have been no bother but if this is how you treat customers you can do one… my business is going elsewhere… will email you next year and you can return rest of my balance… turns out you emailed me once dated 28/09 sorry was hidden in all the spam you send daily I missed it… no follow up email, no phone call just suspended… very very poor showing…. Money returned I’ll stick to betfair going forward

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Speaking from my own experience, the bad reviews of Smarkets are unjust. I’ve bet with them for years and never had any problem. They also have some of the best odds around and relatively low commission. Highly reccomend both Smarkets and Matchbook for those seeking a reliable betting exchange.

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worst exchange out there. i managed to have three wins on a trot and they suspended my account. couldnt withdraw my winnings until i set up another pay in method. withdrew £220 and they only paid £60 of it. shocking company to deal with. will never go near them again.

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Used smarkets for nearly 11 years with only a few problems. I agree with the reviews saying the site is not well designed, but after a while you get used to it. Also the commision structure is very unfair. As a previous review said 1500 bets and your commsion changes – permanently. It doesnt matter if those bets are matched or not. They actually changed my commision after 80% of the 1500 bets (1200).Makes trading almost impossible as I would in the past try and trade a race with as many as 200 bets. If I do 6 races Im done for.Anyway… I wouldve given 4 stars up until a few weeks ago, but then they closed my account and refuse to give any indication of why. I have searched the forums and found no less than 10 cases of accounts closed in the last few weeks – the only thing they have in common is that they were all winning accounts !!!!No, why would an exchange that supposedly makes its money solely from commision on bets between customers close winning accounts ???I am sure you can draw your own conclusions.You only have to look at the markets for a few hours to see what is really happening.Is it illegal? I dont know.But it is definistely misleading.

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This is out-rightly a scam venture , do not go anywhere near this company at all .They are set out to rip clients. . They act like they make you money, the site shows it but but won’t allow you to take any of it back out.After weeks of working with refund office **Expert reclaim^^& we have been able to get the money released. Last year was so tough for me and my family but we are well relieved now

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When you back the lower end prices of football matches I e 1.01,1.02,1.03,1.04etc in running you up ould expect them to be at least the same price as the bookmakers,or higher ,I’ve checked them regularly with bet 365 and not once have they been higher,most times lower and many 1.03prices and 1.,02 have been 1.01 or no price at all offered ,this is not rare but the norm ,I’ve had to put a date on 1/10/2022 but this is the case every single day ,I thought exchanges were supposed to give you better odds than bookmakers ,this is not the case with smarkets ,check the factscif you think I’m kidding

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It’s just really disappointing. They could be great but just constant bugs and errors. It would be great if it actually worked. It’s really frustrating not being able to get bets onYesterday a horse race wasnt available to bet, just blank next to name of horses where the odds should beThen today a race at catterick was missing on the sportsbook with a few horses not available to bet onWhen you contact customer service they just fob you off telling you that you should have contacted them before the race was off but how can you do that when you log on a minute before the off?I notice they don’t bother replying on here.

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If you are profitable they send you this email:This email is to let you know that your account with us has been closed. The following term applies:2.10 Smarkets may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account.We’re sorry for the inconvenience caused by this decision. Unfortunately however, we won’t be entering into further correspondence regarding the decision to close the account.Please note that any unmatched bets on your account have been cancelled. Any matched bets will remain active and will be settled normally.To arrange a withdrawal of any funds remaining in your account, please reply to this email and we can arrange that for you.Should you require any further assistance, please let us know and we’ll be happy to help.Kind regards

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Had site issues at least 10 times the past 3 weeks including each saturday during the 3pm games.Had 2 friends have their accounts closed without warning since the football season started, only a matter of time until they close mine.The site is so buggy i dont trust it enough to leave a bet inplay incase their bot hoovers any money before they suspend the market, ive seen so many bets gets hoovered up by their bot its a joke.

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Yesterday the sportsbook was down and error message when went to log in. Got fixed eventuallyThen today no betting on MLS and now the 4.00 at NewburyThis really is unacceptable. Live chat just tell you there’s a problem and the engineers are working on it check back later This shouldn’t be happening 2 days runningNow there’s no place betting at catterick. Uninstalled app but made no difference. This really is poor Sbk

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Twice today I’ve got the error message ‘bet is currently unavailable’ on the horses.Even when I managed to get on I was only offered a pathetic £30 on a horse to place at 1.82 yet when I went to click place bet it dropped to 1.70.. This wasn’t on the exchange but sportsbook . Another time 1.91 became 1.8 when I went to place it. Not acceptable . Each time you don’t want the bet you have to cancel and resubmit. Very tedious Customer service gave me a load of babble on my query so thought I’d post on here.Football bet offered me just £26 on what I wanted. Not worth the whileAlso why are there no live pictures or USA racing? it’s 2022 not 2001

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Despite bad reviews on here I think Smarkets have potential. They have excellent volume. However, they will (I agree) fail if they maintain a website that is impossible to navigate-cluttered up by pointless graphs. I met the founder once-bright man-but if he doesn’t have the acumen to remedy a relatively simple problem they won’t last.

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Avoid at all costs….I’m partially sighted and they treated myself like some sort of criminal….said your money snd goto betfair…smarkets are pointless and will be closed either a year .

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Appalling site!…. complete ‘glitch-fest’, I regret the decision to open an account with them!.

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Glad to see I’m not alone in thinking Smarkets are rubbish to deal with. I layed 42 bets over a month totalling £6300, all of a sudden Smarkets for whatever unknown reason contacted me to say the maximum I can deposit into my account is £500 which is obviously totally useless, trying to get a reasonable explanation for this from their (I use this term very loosely) customer services was like talking to a wall. Off to Betfair for me

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Just tried to get a treble on cricket..odds of 8/13 1/2 and 4/9Offered max £15 quid. Great job with liquidity thereNice of smarkets to ignore all the reviews. Sums them up to be fair. They don’t seem to care what people think

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ScaaaaaaamDON´T USE THIS PLATFORM. This has to be a joke. They keep your money as long as they can for no reason. I didn´t even bet any match, I Just wanted back my money but they keep it for several days.

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Odds keep going down. You click on an event and it’ll offer 2.12 but when you click submit it drops to 2.02. the odds are never there and odds always go down never up. I went on live chat and they just waffled on without answering meI don’t understand the message below about closing down an account for winning. Aren’t they meant to be an exchange ??

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I can’t give zero…otherwise I would…an absolute disgrace to the betting industry…I won 20k in a month.ok great got paid..then made me send in allsorts of id…business decision closed my account…don’t win guys you will be closed down

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ScamWon a bet and they arent paying out despite it showing as matched in my account before the match finished.Use Betfair

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What’s the point??? Just end up costing you money because you can’t get on. The 5 star review below telling you to ignore the bad reviews has to be a joke Lots of events are that bad there’s no liquidity. Not even €1. Southwell this afternoon 3.53 no liquidity on the top 2 in the betting not a penny available to bet onJust a blank space next to the name of the horses. The same happened in race 6 at Ponty as well. Top 3 betting nope not a chanceWhen you can get on something you’re forever getting the message stake too large and bet is not matched It’s ridiculous way to run a site C.S no help if you want to complain. By the time you get through to them the event has started and they tell you everything is operating fine!!! They really don’t seem to careA shame really because the odds advertised are very good but no use if you can’t get on.

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Awful and misleading practice from this company!They are not even bookmakers and will confuse/fool you in with “lay bet” for which the client never gets his money credited in to his balance even if it’s a winner!They even take pride in saying that they take a low commission on all your bets while other competitors don’t take a single penny on your bets ?? How bold and dishonest!Run away from those scammers!! I have shut my account after losing my money. People behind customer services are ugly and will not give attention or money back.AVOID that scam!

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Customer ‘service ‘ is atrocious. You go onto online chat and they take that long that by the time they’ve finished – the event you’re querying has finished. Nothing ever is their fault, even when it’s obviously them in the wrong. Lots of faults in the app as well but they won’t acknowledge it. I mean seriously why are you so rude and unhelpful to your customers?There is very little liquidity either , there was a race at Sandown the other night and there was no place betting!They have a promo section but never actually run any promo’s

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They are the best exchange by miles…all company’s you have to do Id checks..I don’t have a passport or driving licence.its going to take me a week to get an Identification card..customer services said no problem…bets are settled efficiently.low commission.fast payouts back to bank.i have never waited more than 24 hours..ignore the bad reviews..ps I have no affiliation of smarkets…

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This company instructed onfido.com to do an ID check on me yet I am not a member of this company nor do I use any other betting companies as all accounts were closed a long time ago.I’ve contacted this company who have so far refused to reply as to why they conducted a check on someone that has no affiliation to their company

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Tolerated their shocking customer service, numerous faults in the app, lack of promotions and appalling liquidity because the football odds were the best aroundNow they’re below midtable on oddschecker comparison this season and there’s absolutely no reason for me to ever use them again. Cheerio

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Placed a bet which was accepted but after it had won found that it had been cancelled?

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If you plan to win money you should avoid Smarkets I added a new payment method and had the misfortune to win!! You’d think winning would be a joyous occasion but not with SBK Smarkets.I now need to lose 160 pounds before I can withdraw my 160 pounds winnings or add another card from another bank account but seeing as I’m just a working class bloke and not an international money launderer, I don’t have loads of different accounts AVOID AT ALL COST

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Just joined.What have I joined.?What a misery.!No liquidity.Matches that don’t load.And a complete absence of under/over goals markets.This is not a betting exchange.Its there to suck up the small money by strangling your betting options.You will not win here.

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Thank god i checked the reviews on here many thanks

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I need a verify account of smarketsrajveerkrishna3@gmailMail any one have

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Utterly wretched company, Managed to lose a withdrawal I made for a significant amount and then have me jumping through hoops trying to find it. Shame really as I’ve been a customer for a few years and although the app is absolutely rubbish and the liquidity is crap they do have some decent qualities (ie bet settlement notifications.) I would advise anyone to try Matchbook or Betdaq personally and avoid this lot.

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It’s bad enough no live feed but now No liquidity on the big race today is quite simply unacceptable I went on live chat and by the time they’d said there was no problems (there obviously was) the race had been run. They couldn’t care less and refused to offer any goodwill gesture. In fact I’ve been with them 2 years and never had a free bet everThe fact they don’t answer replies on here says a lot. How can you treat customers so poorly

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Worst exchange company I have ever tried to use, I sent them every document I had, bank statements, government letters, passport, driving license, phone bill and they still could not be accepted, a complete waste of my time I wouldn’t bother if I where you, if that’s how they do business take yours elsewhere

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2.5 starsWould be more but liquidity is really poor and seeing as it’s 2022 I expect to be able to watch the event I’ve bet on. Also customer service is pitiful. They have a promo section but I’ve yet to get a promotion after being with them 6 monthsOnly plus is the great odds. Shame you can’t get much on.

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They are very sneaky. They do not let me withdraw my money. When I was speaking to customer service I was told I need to add more money with a new card to withdraw and when I did that they then tell me I can only withdraw the amount I have deposited unless I send multiple documents via email. Which they failed to inform me before making a deposit. Agent 559 is very sneaky. Please refrain from using this company’s services

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ThievesDEPOSITED 600 and did not appear in account and refuse to give a refund

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I applied a deposit limit of £500 per month and my account was closed. I don’t understand why they would do this. I emailed the support team and the response was that the decision was made and final.Needless to say the other betting exchanges are far better than these clowns

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I have been a heavy duty customer of Smarkets for 5 years, but for some reason of which I have no idea, this year they have gone totally off the rails.I would now strongly advise all serious punters and traders to avoid totally. Poor liquidity, faulty systems but no acceptance of responsibility for their part for this. Ridiculous and incompetent staff conducting SOW checks like malfunctioning robots.If you get to read this Jason, (Founder) you gotta get a grip. There’s only 4 exchanges licensed in the UK, used to rate Smarkets No1, now a definite fourth. AVOID! I can’t even begin to list the issues here, just AVOID!

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No respect for confidentiality and privacy. can’t do anything other than repeat robot lines. Very lazy. Forcing you to use an app and phone number when I don’t have a mobile. No respect for the customer don’t use this site.

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Do not use this company , avoid at all costs , worst ever betting company ive used , they void winning bets , alter withdrawals and basically turn you over , avoid avoid avoid , if i could give -5 stars i would , shocking , placed a £100 bet today on a 5/2 winner and recieved £118.50 back ? a joke of a firm

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If you could give minus points I would.I took advantage of the opening offer and won £42.00 which you can’t withdraw. When I tried it appears that you can only withdraw at a level equal to or below your deposit. A complete scam and totally misleading advertising. Disgraceful!

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Smarkets exchange are absolutely disgusting. They have stolen money off my winnings for the third time now. The money stolen was around £62, £24 and £27. Never again will I ever use this toilet trash site ?.

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Tried to bet a maximum of £5 a day but it is still too much for them. They require 2 months bank statements and wage payments to consider reopening account. It shows me that all these negative reviews are true.

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Don’t ignore the reviews. I’ve been waiting months for Smarkets to unlock my account. They have done nothing but request more and more documents and details of transactions, knowing I clearly have profited handsomely. The people they target most seem to be affiliates of ProfitAccumulator or OddsMonkey who take advantage of the 0% commission offers. They surely must profit from us on our losses with them, so I really don’t understand the incentive to suspend our accounts, I wouldn’t have even minded the 2% commission. I’m still waiting for them to transfer me my money, and have a feeling this is all just a massive scam to sell on all my financial details. Do not trust these crooks, they’ll probably give me my money back, but everything I’ve sent them is enough to ruin my financial situation for life if placed in the wrong hands. They essentially wait a month to respond, then request the latest month statement as well… Why is that even needed?

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Customer care team don’t reply to emailsThey just ignore youIf you go on live chat they are no use on there and either won’t help or contradict you. I can believe a company has such terrible staff

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The app is a joke. Slowed my phone down to a snails pace. Trying to get greyhound bets on. I’ve got more chance onlf liverpool winning the premier league this season

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No liquidity again and app isn’t working for the 1.10 raceThey have the second favourite at 3.75 when it’s 6.0. Live chat even denied this was the case!!!Ridiculous joke of a company. Don’t botherThe fact they can’t even be bothered to reply on here says a lot

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Closed my account with immediate affect after using them for 3 years as a matched bettor. Their verification process is a complete mess, they asking for a lot of things unnecessary but they don’t ask for relevant ones. Their communication is horrible, the same agent repeating the same thing again and again, they don’t give any reason for the closure. AVOID THEM! Go to matchbook, same commission much better service!

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