TonyBet PLAYER REVIEWS(470)
Shane Oneill
09 June 2021
Comment from ca.trustpilot.com
Could not withdraw winings lots an lots of live chat with the same out come there all hav the same memo to read off DO NOT PAY OUT .. looking more ID info than any1 should have to give a photo of you an your driveing licance what the f..k this site needs closed down .. do not BET hear .am sure i wil never see my deposit are winings Rooster2065 .. it can stil be reported in uk gameing an the site wil not able to work hear . . If all of the people they have done wrong repots its ! Close the fu.kers down 4 good
Bob McConnachie
08 June 2021
Comment from ca.trustpilot.com
This is definitely the worst site you can expect... They ask for so much personal details that you wouldn't want to disclose with an online company. Ie wages inheritance outgoings and lots of other bank details. Please trust me and avoid at all costs.
Jonathan Nelms Nelms
07 June 2021
Comment from ca.trustpilot.com
Awful betting site, couldn't get my winnings out, spoke to customer service and it was like I was chatting to a droid. Made excuses about the size of my documents being too big (over 5mb) when I'd already submitted a file bigger than 5mb they still wouldn't except another file. Wouldn't accept my drivers license as an official document. Deposited over 450 pounds and they didn't check who I was and did no checks to clarify who I was. When trying to withdraw winnings then they asked for every document going and made it difficult to withdraw my 600 pounds winnings. Still haven't received anything because they are trying to prolong document verification for a month so you lose your winnings. Can't believe this site is allowed to be in business because they are scamming all new customers in their own way so you will not get your money out and they know every loop hole in the book. Do not sign up to these crooked people and the Directors and the management are teaching their staff to deal with the public like dirt. Disgusting attitude and you will not be able to engage in a normal conversation because they just keep sending their term's and conditions Pre written paragraphs and don't engage in a normal conversation and show zero empathy. Something needs to be done about this site. Let's start a petition to stop them continuing to treat the public in this manner. Also still never received my bonus!!!
Danny Johnston
05 June 2021
Comment from ca.trustpilot.com
Website and app are totally useless, very difficult to use. I deposited 100 gbp and tried to make several bets which did not work. I went to my account and withdrew the money however i recieved an email requiring lots of personal info before they will refund which included a picture front and back of the visa card i used to deposit. Do not use this site it is a tital f..k up and rip off.
Adam Arnold
03 June 2021
Comment from ca.trustpilot.com
Never ever had a problem with Tony bet. My username is ads12312 and honestly they’re customer service is excellent. Always reply swiftly and quite frankly it is obvious they have to do checks on people if things come up. They always pay in the time they say they do. Highly recommend this site.
Ian Barrett
30 May 2021
Comment from ca.trustpilot.com
An absolute sham of a company, deposited £500 and they still have not put it on my account . They admit to having my money but want verification documents, I sent them a picture of my passport and they said it didn’t have the corners on it so I sent it immediately again. Guess what still not credited to my account, I have asked them to refund it, I have never even managed to place a bet with them. Still no refund and the communication is shocking, avoid at all costs.
kirsty s
27 May 2021
Comment from ca.trustpilot.com
I was very worried when I read the reviews 8 won a very nice amount after just £10 deposit I walked away with £1.400 soon as I won I uploaded all my documents as asked for witch all sites now do this that i have played on so i didn't hasseate to do so and within the 48 hours stated the money was in my account most the reviews that are bad are ones who don't want to upload there ids so its there fault if you follow all the terms and conditions there is not an issue thank you for a lovly win xx
Scott Diack
26 May 2021
Comment from ca.trustpilot.com
I Deposited total £425 pounds managed to get the money upto £1000 I sent in all documents required said it would take up to 48hours to receive money back it’s been over that time now I’ve been on live chat and got know where with them just excuses it works on a list of payments after 48hours surely they could escalate it or my be a top priority but no. Just excuses. Not ideal. Also why lie about it taking upto 48hours???
Will
24 May 2021
Comment from ca.trustpilot.com
Scam That simple Avoid at ALL costs
Mr Russell Smith
23 May 2021
Comment from ca.trustpilot.com
Still a great site had no problems with payments in fact they are quick love the games and customer service very helpful best site I’ve played on
John frank
23 May 2021
Comment from ca.trustpilot.com
Winning time !! Thanks to tonybet Many gamble but not all win, only those who follow the right part succeed in sports betting. This was side by edmond,I do bet a lot never for once have I recorded a good win till the day I seek the help of my female friend in my company who introduced me to the life savior am working with today i texted him on Instagram by the name EDDY_MOREM just like my friend told me to do, I begged him to help me with his fixed tip for payment afterwinning that I will definitely stake huge and pay him afterwards, which I did on that first day and many more days till today, I have made huge and counting with this dude.
T Martin
21 May 2021
Comment from ca.trustpilot.com
DO NOT TRUST THEM AND USE ONE OF THE MORE ESTABLISHED BOOKMAKERS. Scummy behaviour. Registered and deposited through trustly, as tonybet stated that no documents would require to be sent over internet as it comes directly from your bank account and you have to log in to your online bank to even place a deposit this way. They accepted over £500 in deposits from me. I played MY £500 in sports bets (badly, admittedly) and was left with £60 by the end of the weekend. When I tried to withdraw that £60 to THE SAME card and THE SAME bank account, they demanded I send sensitive documents over the internet. When I refused, some customer services goon called Patrick sent me a terms and conditions small print clause stating they would confiscate my winnings if I didn't send them documents over the internet. They took £500, already had £440 of my money, then CONFISCATED MY WINNINGS too. Clearly weren't happy at just having £440 of my money, wanted the lot. The goon patrick also closed my account at the same time when I refused to send sensitive documents, so I can no longer log in to try and get MY £60 back. You've been warned. USE ANOTHER BOOKMAKER Please note, they found some excuse to get out of the bonuses they said I would receive for opening the account in the first place too. CHECK OUT THE OTHER REVIEWS, THEY RENEGED ON OPENING BONUSES FOR OTHER USERS TOO. They also didn't repay the 5% losses they claim to put back into your account (SEE OTHER REVIEWS, I'M NOT THE ONLY ONE) Additionally, their site is disgraceful. Doesn't seem to update in real time. You place a bet on an outsider in a football match after looking at THEIR statistics, then you find that the opposition has scored or a player has been sent off, yet THEIR statistics of the match haven't updated so you're basically betting on a bent system. They also maxed out a bet with combined odds of just 50/1 and would only let me put £1 on it (that happened in several matches). Backstreet and dishonest. Horrid company.
Volkan Duran
21 May 2021
Comment from ca.trustpilot.com
Casinomega, a bet site using Tonybet sports infrastructure, keeps me waiting for about 60k TL (approximately 5k Pounds) for more than 2 months. Tonybet allows any fraude web site to use their infrastructure, risking their name to get bad. I and other players are also getting sick of other bet sites using Tonybet infrastructure in Turkey and we think that these people do not pay you what you have earned. There are a lot of complaints about these bet sites using Tonybet sports infrastructure in Turkey as well.
George Taylor
21 May 2021
Comment from ca.trustpilot.com
Having the same problem with a deposit back in August and bare in mind I've had withdrawals from Tony bet for over 1600 since this deposit was made sent hem picture of card but as I dojt use the account no more I don't have access to online banking to get the tony bet transaction that they want to see from August 2020 but decide to ask.me in May 2021 too verify this card and won't refund my winnings back to the card and my card is in my name too because I have too middle names the bank used the second instead of the first and tony bet think its ok to keep winnings no wonder on this everyone hates use
Paul
20 May 2021
Comment from ca.trustpilot.com
I opened a account and used paysafe after I deposited I was told I wasn't entitled to the opening bonus offer as I used paysafe and then last weekend gambled over£500 and lost didn't receive the 5% cashback when I quired this and waited a day for the reply I was give £3.70 instead of over £30 when I asked questions about this I was told the cashback was right and then they blocked my account
Alan Leach
20 May 2021
Comment from ca.trustpilot.com
So,having sought advice from a legal England in the interest of meeting TonyBet halfway I forwarded them a picture of my bank statement having covered up all information except the bit they wanted and asked them to proceed with the pay out forthwith,and guess started you've guessed it I got an email stating that they will as per terms and conditions pay out within thirty days.Now I ask you dear reader how long does it take to process a payment,you can pay in in about ten seconds,but thirty days to pay out is a bit on the slow side maybe their not using super fast broadband or or who ever does it's pencil broker more likely they just like holding on to hit money?.So I ask come on TonyBet do the decent thing and pay me out ,then maybe I can write something nice.But dear reader watch for the same old reply waiting terms and conditions yada yada yada.
Sheila Evans
19 May 2021
Comment from ca.trustpilot.com
Well guys, after reading your reviews, will admit I felt very nervous. But after one blip over document, which I corrected, my withdrawal was paid out with no problems, and my second has in just 24 hrs. Very wide variety of slots with betting as low as 20p. (just a suggestion.. if your are in doubt, send your docs in first, and get approved) All sites ask for them. I shall play here again.
freya woolrich
19 May 2021
Comment from ca.trustpilot.com
I joined April 10th.tried to withdraw deposit via paypal after reading reviews.unsuccessful at that.i don't have the passport & driving licence.i wouldn't give that to them if I did , as don't trust them.so they have my £50.i emailed them on May 9th to ask if they d pay me back after some time had passed .got no reply.i m actually more disgusted at PayPal than Tony bet as I trusted PayPal to an extent.
amy
19 May 2021
Comment from ca.trustpilot.com
what a load of shitee , can't store debit card so have to enter details every single time. Half of games don't load up , tried mobile and laptop. Sports odds are worse than paddy and sky. no best odds guaranteed on racing .. i literally cannot see any use or good to this site , iv closed the account its pointless.
Will
18 May 2021
Comment from ca.trustpilot.com
Usual nonsense cowboy site Take your deposits quicker than you can say boo and then as soon as you win they demand all kinds of ID and then refuse the ID due to it being ‘blurred’ when it’s as clear as day. Will try anything to make it difficult for you Disgraceful. Avoid
Ben
18 May 2021
Comment from ca.trustpilot.com
If i could give zero, i would. I deposited a £1000. Attempted to withdraw that £1000 pounds without making a single bet. 2 weeks later and I am still trying to get my money back having provided all necessary documentation and spent hours on live chat with customer service. I was told they had everytihng needed and then requested a photo of the back of my card. This includes my security code and will not be provided.
Anon anon
17 May 2021
Comment from ca.trustpilot.com
Thought I'd give this site a go, What a big mistake that was, Never thought you had to go through such a process to withdraw!! No other site make you do this as they use credit references etc. I deposited £100 and I won £101...So a whole £1 win, Tried to withdraw, Wasn't told anything until I went to the online chat to ask, That's when I was told about id etc....Now I don't have a passport or driving license, So my account is now disabled and it's been passed onto some security team......Who are supposed to be emailing me within 72hrs. Customer support did tell me I'd get my deposits back, But not my winnings lol....Ok Tonybet you can keep the £1. I've obviously contacted resolver about this company. And will make sure other people know how awful this site is. Use skybet or paddypower
John
17 May 2021
Comment from ca.trustpilot.com
Tonybet now failing once again to reply to power of attorney of brain injured, sectioned consumer. More health Documents have been provided, Neurologist and psyciatrist input with find details detailing how ill consumer is and was. I very rarely review companies or betting companies because sometimes people will just review out of anger over losses. However this is genuinely an absolute tragedy what has happened. Noone should be robbed of their future and investments because of a disability. Hopefully they will reach out with Understanding.
Richie Mckechnie
14 May 2021
Comment from ca.trustpilot.com
If could of scored zero I would have. Deposited 200 abd 4 weeks later when trying to withdraw 49 quid was asked for bank statements and over abd above proof. This was done rudely threw email STAY AWAY Whoever job it is to request proof needs to get new job Ryde abd uninterested simply keeps sending sane email disgusting never gave so much ID even for a morgage
Tony Bet
13 May 2021
Comment from ca.trustpilot.com
If you win, brace yourself for a tedious ID verification 'investigation' conducted by a customer rep with the IQ of a toaster. I was asked for literally nothing when making deposits but for a withdrawal; I have so far relayed 8 e-mails, 12 sets of documentation and a 'gambling awareness' questionnaire which I was forced to reply to with a paragraph for each section since they don't accept Yes or No answers. If you do not follow up, they will not follow up on their 'investigation', thus withholding your money for good. The 'contact us' section on their website also gives you a 404 error message which is comical. They have no telephone number. Above all, they have arbitrarily disabled my account and I still have not received my winnings. Avoid Tonybet at all costs.
Kevin m
12 May 2021
Comment from ca.trustpilot.com
this site is absolutely crap, really hard to use wouldn’t recommend to anyone
Сергей Терехов
12 May 2021
Comment from ca.trustpilot.com
What a absolute joke. This casino will do everything to not pay you your withdrawal, won 572£ and its still on pending for 3 weeks now. Asking for both sides of card and both sides of id, what next key from house? Avoid this scambags.
Anthony Ball
12 May 2021
Comment from ca.trustpilot.com
Joined day one, closed the account day two, was not happy with them. Said my money in there was being processed to come back to me. Still waiting for days later. What a con.
Jamie Ross
12 May 2021
Comment from ca.trustpilot.com
Honestly I don’t know where all these bad reviews are coming from I think it’s a great site.. deposited £100 sent off the correct Id documents which were accepted nearly straight away won £500 48hrs the money was in my bank deposited again and I won £3500 I couldn’t believe my luck withdrew the whole amount 48hrs the money was in my bank haven’t got a bad thing to say about the site great games and easy to use thank you Tony bet
Alan Leach
12 May 2021
Comment from ca.trustpilot.com
Well after much backwards and forwards with e-mails it looks like TonyBet is going to keep my money that I won.Their saying I haven't provided enough evidence because I won't send the a copy of my bank statement,they've had everything else and admit it's bona fide but still no money just an email strengths rules and regulations highlighting the paragraph that states if you don't send enough documentation they have the right to withhold payment.To TonyBet I say what about your moral obligations,we the punter place a bet in good faith and you take our money willingly,so when we win you should be prepared to pay out willingly with no quible.I have never had any trouble from any other betting site in fact on Thurs I won £130 from William Hill a d withdrew it it was in my bank by the end of the day no hassle.So come on TonyBet of you want to become a decent site for punters start paying out .As for the reply to my first review from Tonybet.,it's always the same have you noticed I think it may be a robot writing tbem.But it still spouts the same drivel.It looks like dear reader that I will have to go to the betting ombudsmen to see if they can recoup my £40 ,not a lot I'll admit but it's the principle that's at stake.And I was taught by my father that if something g is wrong you should pursue it till the end of the earth and that's what I'll do.TonyBet you have my phone no if you want to come to some amicable arrangement give me a call ,or simply pay me my money.One thing I can guarantee is I'm not going away till I'm satisfied.
Lynsey Holden
12 May 2021
Comment from ca.trustpilot.com
joined months ago completely fine when you are depositing as soon as you want to withdraw block your account asking for valid ID! IF YOU HAVE NO PICTURE ID YOU AINT GETTING YOUR WITHDRAWAL! sent them everything els not everyone on this planet has a passport/driving license! They should ask for these documents when som1 joins not after they have spent money on scam of a site needs shutting down !
Rasoul Vahid
11 May 2021
Comment from ca.trustpilot.com
Tonybet? What an absolute joke. Got a website together and trying to make a fortune on poor people. Couldn't place a £5 double on football because the stake exceeded maximum limit. I couldn't even place a lucky 15 on horses. What Can we do Tony? Do you just want us to go to the casino games and lose our livelihood on computer controlled games? I am closing my account.
Dougie M
10 May 2021
Comment from ca.trustpilot.com
Avoid. Sluggish UI on the website. Limited markets. Slow settling of bets. Multiple hoops to jump through and barriers to negotiate to action a withdrawal [even after providing ALL requested documents] Trust me - there are many, many other better options than this site/
Alan Leach
07 May 2021
Comment from ca.trustpilot.com
What an absolute shambles of a form of I could give a zero rating I would.Joined this firm several months ago and had no trouble depositing ,it yesterday unwanted to withdraw a small win ,and then all of a sudden they need proof of identity etc, the main problem was I had two cards register ed to my account because the first one had to be cancelled because of a scam unfortunately I never deleted it from my account but destroyed it when the new card arrived ,now they want proof that it was destroyed.Having spoken to several people on their llive chat have got nowhere I have sent several email s to their payment dept and still got nowhere,((the person in the payment dept doesn't even sign the e-mails)so that tells you a lot about this firm.I told the person on the love chat(Keenan)that it was ridiculous and to close my account to which he said it would be forwarded to security and promptly sent me a paragraph from their rules that basically said they could withhold the balance or charge me a percentage of it.I Annie awaiting a response from my last email,but don't hold out any hope of a quick or favourable out come.I will post again if any thing happens
Benjamin Heaslip
06 May 2021
Comment from ca.trustpilot.com
I am pretty sure they are giving mobile numbers over to criminal organisations. I never used to get text msgs claiming to be from my bank in till I signed up with this bunch. If u have had the same issue put it in the review 💩💩💩
David Kind
06 May 2021
Comment from ca.trustpilot.com
I only joined yesterday deposited £380. Withdrawn £300 after a win I they refused to pay me until I sent them loads of documents to verify myself. I did this and they still haven’t paid and now they have disabled my account so I cannot speak to them. I have put my complaint through to a site called RESOLVER please everyone do the same and let’s get our money back and these disgusting scammers closed down and sent to prison
Armin Pajusoon
05 May 2021
Comment from ca.trustpilot.com
Seems like scam now. This site not working.
Owen
05 May 2021
Comment from ca.trustpilot.com
It was going to be a 5 star review I joined deposited £40 sent my documents away and was verified in a few hours withdrawn £20 and it was out couple hours later I still have £8 left on the account which I used and when I got down to £2.35 I got a bonus on buffalo king megaways and it payed max win the win actually was £2.9k but because of 5000x cap I recieved 1k and that was only on a 20p bet so I withdrawn £900 thought it would’ve been fast and easy but was I wrong woke up today over 24hrs later still not recived my withdrawl so went to log into account just to check it was still pending and it says account closed so I contacted chat and the reason was because someone in my household has an account and they can close it if they want and yes that’s fine aslong as I recive my £900 withdrawl and my balance of £222 will update the review if I recive it because it actually was going really well liked the games verification was fast my £20 withdrawl was only a couple hours. I just don’t understand why did they let me register then deposit £40 then fully verify my account and give me a £20 withdrawl only reason is cause it’s a lot of money now they want to close the account but they need to give my withdrawl and balance will update the post when I revive an email from payments department
Vedat Budak
04 May 2021
Comment from ca.trustpilot.com
I was bit upset about windrawal because they wouldn't send it untill i send my decumants, well they verified my decumants in few hours and money was in account.. Its actually not bad! Fast and cash out is great but i just wish before they let people make deposit they should havr confirm that we can not do windrawal untill we send decumants... Thanks for fast replay and for my windrawal
nora kennedy
04 May 2021
Comment from ca.trustpilot.com
I cannot log in to my account, once i try it will not accept my user name and password which are correct. I withdrew money over two weeks ago and it is still not returned to my account, from reading other reviews I will be advising my gambling friends to stay well clear of your site.
A Butler
04 May 2021
Comment from ca.trustpilot.com
Given one star because I couldn’t give Zero!! Opened an account yesterday and throughout the day deposited £500 without a problem. This morning I accessed the account with no issues, I won £1000 and withdrew. Now my account is disabled!
customer Adam
03 May 2021
Comment from ca.trustpilot.com
Hi I cannot access the website what is going on I’ve money in my account also when you click on Tony bet on Google it straight away asks for log in info but when you put the log in info it just goes blank also the app does not work need help, like there’s always trouble with you guys from my own experience is the website down why does it not bring my to your website when I click on TonyBet but asks for log in details instead which don’t work when you enter
Charlie
03 May 2021
Comment from ca.trustpilot.com
Absolutely horrific firm, signed up, no issue with me depositing twice, the moment I win a bet, they refused to payout issuing my bet with a ‘returned’ stake, after a small stakes win that is. Customer service had zero idea how to engage with a customer seeking answers, awful interface and will be advising friends/fellow punters to avoid.
Thomas Brooke
02 May 2021
Comment from ca.trustpilot.com
Avoid Deposited funds Read reviews and decided not to play and requested immediate withdrawal, I had uploaded documentation prior to withdrawal as they advise... My account is now ‘Forbidden’ and they are requesting more proof that I now cannot upload Absolutely atrocious and I will be seeking advice - I didn’t even play any games I want my money returned.
James Jardine
02 May 2021
Comment from ca.trustpilot.com
I won £255- I uploaded the required documents today 2nd May- email within a few hours accepting and verified- money in my bank account 5 minutes later- very fast payout
Kevin Mitchell
02 May 2021
Comment from ca.trustpilot.com
I signed up a few days ago..I submitted all my documents for verification which took a day..Put in a withdraw request and it was in my bank within 2 hours..Being this was a sunday i could not believe it..I dont understand all these negative comments..Customer services helped me with what documents they needed..First class..Cannot fault.
Maria Fox
29 April 2021
Comment from ca.trustpilot.com
6 weeks waiting for a withdrawal ,then disabled my account only an hr recieving a recent deposit .Stay away people out of any site i play on this by far the worst . Seems like a scam
SIMON GARDNER
28 April 2021
Comment from ca.trustpilot.com
I wouldn’t even give them a one star. I placed money into my new account and after looking at the way their set up was with horse racing I decided to withdraw my deposit l. Well if I did the hassle I’ve had to go to to even withdraw my money is beyond belief. I’ve had to provide bank details, PayPal details, card details, passport if, proof of address and that was still coming back as insufficient. Stay well clear of these
Johnpaul Fitzpatrick
28 April 2021
Comment from ca.trustpilot.com
Guys accepted my documents within 10 mins paid me my withdrawal within a few hours. I can’t help but like the site. I was skeptical reading the comments. But l have to give 5 stars for service and will continue to use this site going forward 👌
Andie Wolstenholme
10 June 2021
Comment from ca.trustpilot.com
Their con is to refuse to pay you any withdrawal payments and pretend its because you need to send additional details that they never asked for in the firstly place to make it as hard as possible to get your money back. It's a scam and it's disgusting they haven't been shut down yet.
Their con is to refuse to pay you any withdrawal payments and pretend its because you need to send additional details that they never asked for in the firstly place to make it as hard as possible to get your money back.
It's a scam and it's disgusting they haven't been shut down yet.