TonyBet PLAYER REVIEWS(470)
Kristian Muzzelle
07 August 2020
Comment from ca.trustpilot.com
Bet 200 on tonights man city game. I checked my betslip to see the bet had instantly been cashed out and lost £30. I went on chat immediately and spoke to what may have been a robot and explained what had happened. The blame was on me and accused of doing it myself. I immediately bet another 200 on the same selection. The most unreasonable response I've ever had from a company when clearly a technical error on their website. I wouldn't go out of my way to pace a 200 bet, cash it out immediately to lose £30 and rebet would I? But no of course it was my fault. Absoulte joke.
Howard Johnson
06 August 2020
Comment from ca.trustpilot.com
Do not use this backward third world betting site. No phone contact. they won't tell you where they are because they are probably in some gypsy town in Romania or Lithuania.
Dovydas Rakauskas
01 August 2020
Comment from ca.trustpilot.com
Website looks ok. But restrictions to withdraw money unreasonable. Why would someone would need proof of deposit? Picture of a card? What? Don't even have a card. It's monzo digital card.
Anthony Evans
31 July 2020
Comment from ca.trustpilot.com
I won £234 and £42 they've told me to send id which I have done but its so hard to get in touch ijust deposited only £14 and now when I try to log onto tk their site it comes up forbidden I'm now ringing my bank up later today to report them but I feel I've done my money with them please choose an alternative betting site if reading this before you join these
customer
29 July 2020
Comment from ca.trustpilot.com
The literal worst. Opened an account and lost over 300. No issue there i lost it even if the site did have feeble pays. However never used the site in over a year and they decided to start charging me a 22 a month admin fee for NOT using the site.
neil
29 July 2020
Comment from ca.trustpilot.com
Placed a few bets on horses, dont offer best odds guaranteed which is shame but went to withdraw money. They asked for ID which is normal, said it would take upto 72 hours and was completed within 24 hours. Money went into account the next day. No hassle, will bet again.
Shallow
28 July 2020
Comment from ca.trustpilot.com
Sam Christopher
28 July 2020
Comment from ca.trustpilot.com
Scammers....should be shut down! 10x wagering before you get your bonus....so wagered about 70% of it to then check the wagering to find out it was frozen from the start, how they have not already been shut down is beyond me....YOU HAVE BEEN WARNED...CON ARTISTS
Richard Clarke
27 July 2020
Comment from ca.trustpilot.com
Absolute conmen! Deposited £50 and won about £300, went to withdraw it and they said they couldn't because there was a problem with my bank card (yet it was fine when depositing) they have still not paid me and have now blocked my email address! ****DO NOT SIGN UP WITH THIS COMPANY****
GERARD
26 July 2020
Comment from ca.trustpilot.com
Absolute robbery an awful company i tried to withdraw and close my account total owing to me £131 .No point of contact works, live chat, e-mail or phone how did they get licensed ? I sent many chasers no reply , also sent by indiviual emails all the documents they requested prior to withdrawal. This company is a fraud and steals your money do not touch them
Paul
23 July 2020
Comment from ca.trustpilot.com
Deposited £200 and then they wouldn't let me bet with it asked for verification, sent it all never heard back and never gave me my money and kept the £200. Disgrace and need to be shut down.
J T
23 July 2020
Comment from ca.trustpilot.com
I tried to withdraw £100 and did not receive the money. Contacted them via the contact form and email several times, no response after a month. Attempted to call, after many attempts and hours of waiting got through. Was told that they needed photos of my bank card (fair enough). They hadn't requested this from me or responded to my emails because I had opted out of marketing emails. I reported them to the Gambling Commission who agreed that this was not the purpose of marketing permissions and told me they had been in touch with Tonybet to inform them of this. I contacted Tonybet again, quoting the Gambling Commission, to complain. Tonybet then denied that the marketing permissions scenario had ever happened and claimed they had emailed me, sending me a photoshopped image of an email. I asked them for an actual copy (e.g. to forward the email to me) and they said they would need me to complete an information request and post it to them, with copies of proof of ID and address. I didn't do this, I don't trust them with those documents. Frankly, I tend to think that negative reviews on Trustpilot are often unfair. In this case I had a good experience with Tonybet and their market leading odds, but I feel they have ultimately engaged in fraud and should not be trusted.
Jake Mcguire
22 July 2020
Comment from ca.trustpilot.com
Terrible company avoid at all costs. They'll take your money instantly but will put up every wall they can to prevent paying out. Asking for excessive ID documents and when you meet there ridiculous requests they then ask for even more information that no other gambling site gas ever asked me before. Why do they need to see a photo of me holding my photo ID next to my face anyone would think I'm trying to gain entry into North Korea....except I would of got in by now. Customer service is useless to you ask them simple questions and they refer you to there payments department who only respond via email so be prepared to wait days for a response that you already knew. Takes days to actually get a response and when you do it's generic nonsense.
Steve
22 July 2020
Comment from ca.trustpilot.com
Absoulte joke of a company. Steal peoples money!! Won £300 and they transfered £54 and closed my account. Do NOT sign up with these con men.
Johnfree Freeman
15 July 2020
Comment from ca.trustpilot.com
Absolutely Shameful. Worst Bookmaker on the Planet. Uncaring, Selfish,Stupid having to wager your bet 10 times before you qualify for your free bet. I have now self excluded myself and want to warn anybody thinking you’re going to get an honest Company, think again they are Criminal
Charles sweep
09 July 2020
Comment from ca.trustpilot.com
I signed up to this site started deposits then after winning I wanted to withdraw my funds. I then got an email asking me to upload my documets to verify my account. Fine I emailed passport, bank statement and my debit card details. They then said that's fine. A few days past and I then got an email telling me that withdrawals are temporarily not working as the company they use has gone bankrupt and then asked me to email them for alternative withdrawal methods. So I sent them an email asking for the money to be paid into my bank account. They said the .only will be in my account within 72 hours, that was 4 days ago and my money is still not in.. I went onto their online chat facility and spoke with Charlie. Extremely unhelpful, rude uncaring about the situation. He told me there is now a delay in withdrawals due to high demand. I asked him for the ombudsman details and he just basically kept saying "refer to my previous message". I told him im copying all chat transcript and emails and the ombudsman will be being contacted. He couldn't care less. Im surprised in this day and age how on earth a company can be operating in the UK with Faulty Tower service!! Please if you are reading this and are a customer of Tony bet I would close your account immediately. They are untrustful and lies. Their customer service are rude. Im going to contact the ombudsman.
Eamonn Gregg
05 July 2020
Comment from ca.trustpilot.com
Gangsters. They let me deposit and lose my Money but when I won and wanted to withdraw the funds they never payed out. I have self excluded myself from their site. They owe me £140. I have contacted them and have had no correspondence from them. I will be reporting them to the authorities. Do not bet with these cheats and scammers.
Bob Taylor
02 July 2020
Comment from ca.trustpilot.com
Terrible. Sham. Fraudulent. This site needs a police investigation. Let you deposit but not withdraw despite providing them with documents. I have reported to every authority possible.
Oh Ooh
23 June 2020
Comment from ca.trustpilot.com
I want people to start writing to gambling commission. They nicked my money, closed my account and now ignoring me.. i already done complain to gambling commission. I need more of you guys lets close down this fraud company.
Peter Thomson
22 June 2020
Comment from ca.trustpilot.com
This must be the worst casino site ever!!!!!!!!! They are thieves! They will let you deposit and refuse any requested withdrawals. They i sent 3 types of I.D and was told the pics were of poor quality. I have used the same pics with 2 other sites without any problems at all. AVOID!!!!!!!!!
Jemmy Ryan
04 June 2020
Comment from ca.trustpilot.com
This shower are thives robbers what ever you want to call them...and this site has to be fixed in a certain way because you can't give a review without giving a star...so truspilot is not trustworthy...tonybet i signed up lodged 50 euro in my new account ...then was told because I live in republic of Ireland my bets are void anything I win will not be classed as a bet..ok I can understand that part but for them not to put my deposit back into my account is thieving and God dam not right ..they robbed my 50euro win or lose no playing field as all bets should be...50/50 win or lose but in there case it was 0/100 percent to them I was never going to win .. after them taking my money...this is not right and I would advise everyone to stay well clear of these gangster's do not give them any of your personal details... And to tonybet I will be sending this to any post I can about you shower of thives ..I will make sure I do this every day on this site and every other site I can find.. good day Kind regards James Ryan
Chester Campbell
04 June 2020
Comment from ca.trustpilot.com
Be VERY careful. Sign up offer with bonuses require 10x rollover. Basically you have to bet or lose 10x what you deposit before you get anything extra. Also the ODDS are terrible. AVOID
andrew harris
28 May 2020
Comment from ca.trustpilot.com
complete conmen got all documents to deposit money but cant use same for withdrawl im reporting them to betting and gamming commision to get them close down they owe £100 ive just read other reports about this company soon wont be able to advertise in uk companies like this shouldnt be on line
roman
27 May 2020
Comment from ca.trustpilot.com
please do not register at this casino disaster with this casino and their sister casino asked for documents to wait 14 days, no reply via chat, I ask a question about the document the answer is the documents are at the director's desk, you have to wait Eventually they closed the account that I was a fraud no email from them if they have no money from you, they are not interested Stay away
Daniel
02 May 2020
Comment from ca.trustpilot.com
DO NOT !! Deposit for any deposit matches (25%/50%/100%), you need to wager your REAL money deposit 10-15x before unlocking the bonus, to wager that 35-45x. It's pure cheek for a casino to even expect you to wager REAL money, a certain amount of times to receive a bonus, to also wager that. DO NOT !! Deposit for the "Up to 300 free spins per week" promotion. They expect you to lose your deposit and not make any kind of withdrawal to receive the guaranteed 200 free spins (Starburst/Berryburst). When you get these free spins and use them, the winnings are converted into bonus money. The bonus money then has to be wagered using REAL money for you to convert any winnings into real cash, or it will disappear from your balance into oblivion after wagering with just the bonus money alone. You then have to wager REAL money (£50+) in that week to receive the Gonzo's Quest Free Spin wheel (Up to 100 Free Spins). Once you have completed the free spins, the balance is converted into bonus money, which, again... Has to be wagered using REAL money. So all the free spins that have been offered, have no monetary value to them whatsoever, they're nothing but empty promises for you to keep depositing and never withdrawing. I only found this out the other day, but I've made a withdrawal from these NETENT free spins (My only withdrawal at TonyBet/£80) in the past and so have family members. But the company are now telling me it's always been this way. Liars, cheating customers, misleading customers and changing the T&Cs whenever they're in the wrong. You used to get these free spins for three weeks in a row with just one deposit, but that stopped and they told me I was wrong about that too. Live agents have a really bad attitude, they cut you off when they don't like to hear what you've got to say. It's not customers with a gambling problem, it's just companies with greed that tell you that you've got a problem, because you have something bad to say. I think the whole online gambling industry is corrupt while TonyBet is still in business, it's gotta be, there's no fair gameplay or terms anymore. The house always has the best odds with results to your gambling, but with T&Cs like TonyBet's... There is no odds, they've taken all the fairness away to make it impossible for you to become a winner. DO NOT !! Become a customer with TonyBet... There's hundreds of casinos online and this one (In my list) is at the very bottom !! I suggest everyone else puts them there too. Username: DANB9191 An honest review, with plenty of online gambling experience :) 0 out of 5 star casino !! Play responsibly, stay away from TonyBet.
Consumer
24 April 2020
Comment from ca.trustpilot.com
Do not join. Couldn’t do a bet over £15. Didn’t need to send any documents but needed all documents to withdraw. How there still running is beyond me.
Joe Neale
02 April 2020
Comment from ca.trustpilot.com
Terrible casino, take upto 24 hours for your first deposit to show up. Do sneaky things like offer 100% bonus but only wiht 10x wagering on specific games which are variants and means you will likely never get you match bonus. Also on games remove auto and quick spins on games that are hard to bonus. Also poor selection of games and terrible live chat. Worst casino I have ever used.
András Andras
27 March 2020
Comment from ca.trustpilot.com
They will close your account without giving reason and steal your account balance.
charina rijo montero
02 March 2020
Comment from ca.trustpilot.com
IT'S A LIAR! Tony Bet is nothing professional, it allows you to enter your money without verification but when you want to withdraw your money again it tells you that you must have your account verified. so what? They are very contradictory, they say many excuses so you can't withdraw your money. Please do not enter Tony Bet, they are thieves, scammers, liars, and they are literally a trap. 0 STARS!!!
Ulises
02 March 2020
Comment from ca.trustpilot.com
Guys! I suggest you DONT place anything here. I signed up and sent my ID, they "succesfully accepted them" and then, i deposited 50 EUR from my Skrill wallet. When i try to place a bet with my 50 bucks the system says im not allowed to make a bet due to the winnings limit. So i tried placing many bets from 20 EUR 30 EUR inclussive FROM 10 EUR AND COULDNT only one from 5 EUR but WHAT AMOUNT I CAN EARN WITH 5 EUR??? I TRIED A WITHDRAW FOR MY 49, 72 EUR AND THEY TOLD ME I COULDNT CAUSE I HAD TO SEND MORE DATA ABOUT ME. W.T.F!!! WHY YOU LET ME DEPOSIT MONEY WHEN I CANT WITHDRAW IT? F:ING DEVILS! F:ING AS#S!HOLE! F:ING EVERYTHING! UM? THIEVES
Mr Solti
18 January 2020
Comment from ca.trustpilot.com
Shittty app go deposit money used at least 1k in a week They don’t have good customer service I put money so I can claim bonus I never got welcome bonus firstly Secondly I typed promo code I don’t get bonus because I already used it????????? I never got bonus. bullshitt. The owner is a bhaluuu For makin this happen and fixx bugs
mark cartwright
17 January 2020
Comment from ca.trustpilot.com
How the hell this company is allowed to trade is beyond me,deposit 200 to get welcome bonus then you have to wager 2k to get the bonus.The odds are so bad on tonybet by the time you wager 2k all your welcome bonus is wiped out,avoid at all cost,dont be like me read the re3views shocking.
ricky shortt
31 December 2019
Comment from ca.trustpilot.com
I went for the casino welcome offer on this site 100% match like most with some free spins it requires a code with the deposit i even screen shoted that i done everything right but did not receive it. I went to get on live chat no one available on a monday night at 7 o clock lol yeah they are putting the work in ha . I then emailed got a reply bout 3 hours later to ask which bonus bla bla so sent screen shot nope cant have it dont waste your time or hard earn cash on theses monkeys.
Matt D
19 December 2019
I tried out this site last week, had some decent success, verified my account and received my winnings within 48 hours. Can't say a bad thing so far
YS notts
17 December 2019
Comment from ca.trustpilot.com
I don't usually post a review for a bookie as I'm pretty newbie and inexperienced, but I wanted to do so with TonyBet as I feel I've been trapped with their Welcome offer, TAKE200. I decided to give it a go with £50 even though working it through with 8 x wagering sounds a bit hassle but could be fun as well! Well it turned out after just 2 bets I'm only able to place £10 or £8 or £5 as my bet amount has been restricted. There is no way I can work it through now with 8 x wagering on £50. The live chat person just provided me a template explanation which states as if I "breached the provisions of the Regulation or play in a bad faith manner". ??! I just pray my another bet will win so that I can withdraw my money to break even (if I can ever withdraw?) and get out of the trap! I also hope their Manager see this comment so they know what's going on with their customer's account. To be (still) fair I liked their web interface quite a lot as it's simple and easy to navigate. Too bad I've been let down :( TonyBet User name: Hemi148Ruby
parash heyer
11 December 2019
Comment from ca.trustpilot.com
Fraudulent site - I think I won about £4-5 on about 1000+ spins , no bonus features - dead spins - I closed my account within 30 minutes of opening it and playing - I heard they are taking people’s money and closing down soon - dreamvegas & casimba very good sites
Michael
10 December 2019
Comment from ca.trustpilot.com
Tonybet are pretty good, never had issues withdrawing my winnings, odds 'aren't bad', site is pretty easy to use and fast. Lack of sports promotions especially in comparison to the 2 or 3 interesting ones when I joined over a year ago is the only negative really
natalie
06 December 2019
Comment from ca.trustpilot.com
Can't really fault. Can take a couple of days to withdraw, compared with some that are under 6 hours. Great games, usually win, so no complaints here! Plus the best ever promos!
Pawel
19 November 2019
Comment from ca.trustpilot.com
Like others have stated, bonus feature on slots is almost impossible to get. Seems like they have set a limiter on the chance of hitting them. Could spin continuously for half an hour and not get on the bonus where other sites would hit within minutes. The promotion of upto 300 free spins a week is good in theory when actually you be just as good playing free play slots as chance of walking away with any money is slim to none.
S L
18 November 2019
Comment from ca.trustpilot.com
Hristo
18 November 2019
Comment from ca.trustpilot.com
Some of the reviews are probably done by their competition. I have been a client on their site for more than an year now and they have been outstanding so far. The new interface might be a lil' clunky, but it has very good odds and plenty of selection. They dont limit you to pennies when you win, as most of the other sites do. And their customer is always fast and efficient.
Ann
18 November 2019
Comment from ca.trustpilot.com
None of the bonus slots ever pay out! Total scam. They should shut down and have all their softwares checked.
Kests Pavardenis
15 October 2019
It took some time to complete bonus rollover requirements, but I was quite lucky and won a decent amount so no complaints from my side. Document verification could be faster though, but once the account was verified they released my winnings within a day
Jon185
30 September 2019
I love their basketball odds
Tara
27 September 2019
Comment from ca.trustpilot.com
1. You don't get the "welcome bonus" until you've wagered your initial deposit 10 times. I only got 1/3 of the way in and I'll be damned if I give them more money in order to receive a bonus that I have to wager a further 25 times. 2. I didn't receive the bonus spins that were attached to the welcome offer I signed up with. 3. There is no live chat. 4. Like others have said, none of the slots listed in the "bonus slots" pay out. It's as if they've removed all features from the slots. Don't waste your money here.
Matt
05 September 2019
Comment from ca.trustpilot.com
Casino bonus is good, for depositing £10 a week you get up to 300 free spins on several games. However you'll just be throwing £10 a week away as previously stated it's virtually impossible to win and just seems like all features have been deactivated across all slots as they never appear. You could be playing for an hour on here with no feature and then play the same slot on a different site and and within 5 mins your on.
Greg Adams
03 September 2019
I have been betting on this platform for years now and I have never had any issues with them. Although the website is not patterned like most modern websites and can be confusing at first but once you get a hang of it you can just move from there. Good customer service with telephone, email, and live chat.
Casper Daugaard
30 August 2019
Comment from ca.trustpilot.com
They suddenly closed down my account without writing me or anything. I then wrote them and here 7 days after I have not got any respond from either of the two departments I've contacted. Their chat will not help me out either. I really dont understand why bookmakers dont get that they are in the service industry - and that is why Bet365 is miles better than everyone ...
Decky Okane
12 August 2019
Comment from ca.trustpilot.com
If option for 0 star i would. Awful gaming platform, limited sports betting. bonus is actually pointless cos they limit your betting if you win. seems very similar to 22bet in this aspect. Dont give them a penny as they only want you if u loose money. its sad that if you are lucky in a bet they still prevent withdrawls
T
11 August 2020
Comment from ca.trustpilot.com
Avoid or close your account! Worst site ever! As other people have said make you jump through hoops for ID when requesting a withdrawal but will let you deposit no problem. Withdrawals take forever! Been waiting days and mine aren’t even processed. No phone number so can only talk to the passive aggressive staff through live chat. They disabled me using this service. In short if you win doubt you’ll ever receive the money.
Avoid or close your account!
Worst site ever! As other people have said make you jump through hoops for ID when requesting a withdrawal but will let you deposit no problem.
Withdrawals take forever! Been waiting days and mine aren’t even processed.
No phone number so can only talk to the passive aggressive staff through live chat. They disabled me using this service.
In short if you win doubt you’ll ever receive the money.