Unibet PLAYER REVIEWS(1194)
Alex
14 October 2023
Comment from ca.trustpilot.com
Unibet refused to settle a winning bet 16 hours after the event finished.When I waited on Livechat Macey permanently suspended my account because I questioned this settlement and now I can’t even log in to access my funds.This company clearly picks and chooses when to settle bets and if you question them they block access to your account and you can’t access any of your funds.
Russell Charity
12 October 2023
Comment from ca.trustpilot.com
They can steal your money from you account.If they don't like you for any reason they take your money and accuse of "things" with no evidence.
tarova mukumba
11 October 2023
Comment from ca.trustpilot.com
They are not good and are always not willing to pay your winnings but are quick to take your money.they have yhe worst betting experience and l wouldn't recommend to bet with them
Craig Hartlebury
10 October 2023
Comment from ca.trustpilot.com
Sign up bonus of 100 free spins when you deposit £10 is a scam you don't get the I emailed them twice and been ignored
Brandon
09 October 2023
Comment from ca.trustpilot.com
Account was stake restricted for no reason.Tried to place a bet yesterday and was notified I can only place bets up to £3 now after winning a few bets. I emailed them for a reason and they gave a bunch of nothing apologies and then said 'it was a trading decision' which is legal speak for you win so we don't want your money. Not only do betting companies rig the odds in their favor but if you find a way to win they clamp down on you massively using stake restriction tactics.
James
06 October 2023
Comment from ca.trustpilot.com
Omg! 🤩 I still can't believe it. I signed up, deposited just £10, received a £50 welcome bonus and played and won £3000 !! 🤑💷💷💷 I then withdrew it and it was paid into my bank account within an hour without any problems. Easy peasy. Thank you Unibet! 💝
Shaun
05 October 2023
Comment from ca.trustpilot.com
Please read this before you even think about depositing with these crooks.I deposited £800 over 24 hours, I have a gambling problem but made £100 profit in this session. Of course, they restricted my account within a number of hours. As a result I decided to withdraw my balance, now here's where they get you.They claim you're fully verified and 'good to go' unless you want to actually withdraw money.Endless documents requested, asking for a selfie with ID (Which I supplied) Only to say it's not clear enough, not taken in the right pose - TF is the right pose?Then my proof of address document was rejected because part of the corner was 'cropped' which it wasn't, it was just the camera angle.They find every reason to reject documents and withhold money. I had to self-exclude due to the stress and my problem gambling, and they're still not paying back my balance (Despite this being in the Gambling Commissions terms for self-exclusion)I'm sat here, without any protection online Updating to 3* as they finally approved the withdrawal and I am now set up with gamban
Isabelle Gibbons
05 October 2023
Comment from ca.trustpilot.com
Really good casino. I deposited £10 to get the £40 extra bonus, was doing £2 spins and didn’t win a thing. Furthermore I took a risk and deposited £100, was then again doing £2 spins and won £200. Money was in my bank within 20 minutes with no verification needed.
Michal Wawrzyniak
04 October 2023
Comment from ca.trustpilot.com
maybe global company but big, global scammers, unbelievable baheviours like asking for documents with face, many proofs of address etc.
Don Emp
01 October 2023
Comment from ca.trustpilot.com
AVOID!!!!!!!!’ I cannot believe this is legit company that is still alllowed to exist. Worse experience ever, pathetic liars who use every means under the sun not to pay you your money. This company needs to be investigated and reported. They are using the exact same script not to pay customers, from requesting statement via post to claiming the picture of the statement isn’t clear (how is it possible everyone’s picture is not clear!!) Scamming liars hoping you will give up on your money, every process from confirming a winning bet to paying out is a nightmare, still awaiting my payment from months ago, this is beyond a joke. I wish I came here first, do not make the same mistake
Martin
27 September 2023
Comment from ca.trustpilot.com
Absolute joke of a company cancelled my winning bet better off with a company who lays a bet. Better bookmakers out there skybet and hills both honoured my bet
Ioan Nico
26 September 2023
Comment from ca.trustpilot.com
Stealing my money without any reason! 335£ confiscated today with no reason! I had 335£ in my account, they blocked my account for two weeks checking my documents, I sent 3 valid proof of addresses and kept rejecting them for ridiculous reasons like: the document quality is not clear (when it was a PDF as clear as you can imagine). After this I tried to talk with them on chat and they said this:Brian: I am sorry to be the one to bring the bad news to you today, but your account has been permanently closed as a business decision. This will not be overturned.Anderson: that is ok, I want my moneyAnderson: 335£ still in my accountBrian: I am checking on this for you Anderson: okBrian: I have just spoke with the relevant team and they have advised me that the funds have been confiscated. Anderson: what do you mean confiscated? For what reason?Anderson: I will file a report to IBASBrian: Due to our terms and conditions 10.3, 16.1, 16.5 , 19.2.THIS IS RIDICULOUS IN 2023 TO HAVE MONEY STOLEN, THEY ARE MY MONEY, NOT WINNINGS.
jamie wheddon
24 September 2023
Comment from ca.trustpilot.com
My experience so far I wouldn't recommend using this site , by all means ask for id and proof of address, but I have sent them 3 separate letters and they have so far rejected 2 of them. They said proof of address has to be a letter sent through post but has to be so specific it's impossible.Luckily I only deposited £8 then they blocked my account.But so far my advice would be avoid they don't seem like a genuine site.
Mr Harrop
20 September 2023
Comment from ca.trustpilot.com
Please don't waste your time and money with this company. Placed 2 5 pound bets on football after deposting 10 pound. Both bets came in and the company refused to pay. Saying it had gone into bonus funds. Glad it was only 40 pounds. If I had won 2000 pounds it would have been the same said the rude customer service employee. The company is a scam
Chris Gibson
16 September 2023
Comment from ca.trustpilot.com
So ... if you read reviews before playing please read , So playing roulette live , playing as normal no issues , then , keep this in mind dealer is still spinning playing a active table I bet on black only £9 Spin it comes in , the dealer then cancels the bet , dealer spins again active table again £9 black it comes in , dealer cancels bet again. Now apparently I'm not a winner and don't get my winnings. There was Big spenders that won big , an so they cancelled the games, Bunch of BS , Do not use these !! I've checked all sister companies and will not be using any of them , they are part of KINDRED GROUP so don't use any of these , they don't deserve our custom. I've closed my own account with unibet & will be finding someone else to spend my money with.
evija
12 September 2023
Comment from ca.trustpilot.com
I wish to express my deep dissatisfaction with Unibet's handling of my KYC (Know Your Customer) documentation and its subsequent refusal to release my rightfully won earnings. And after my Formal Complaint, Unibet has taken my money and closed my account. My exact concerns are as follows:1) KYC Document Submission: I have consistently supplied Unibet with all necessary KYC documents, comprising both the originally requested documents and supplementary ones as requested. Prior to my successful betting endeavors, my KYC verification was deemed to meet the requisite standards. However, an unexpected shift occurred following my notable wins.2) Delayed Payment: Unibet's refusal to expedite the disbursement of my winnings, combined with persistent demands for additional documentation, has precipitated substantial delays. These delays have caused me considerable emotional distress and financial inconvenience.3) Document Quality Discrepancy: Curiously, Unibet has proffered "low quality pictures" as the rationale behind the rejection of my submitted documents. It is imperative that I underscore my unreserved commitment to providing clear and high-quality images. The quality of the cameras embedded in my devices is, regrettably, beyond my control.4) Apprehensions of Fund Withholding: The peculiar circumstances surrounding my interactions with Unibet have led me to suspect that the company may be intentionally withholding my winnings and prolonging the payout process. These suspicions have been further exacerbated by what appear to be capricious and intrusive requests for supplementary documentation.The evident inconsistencies in Unibet's approach to my case have given rise to serious reservations regarding the company's commitment to transparent and equitable customer relations. Especially now, after I filed this Formal Complaint, Unibet right away, within minutes, send me emails stating- that they are confiscating my Money and closing my account.
Francis Gilloran
08 September 2023
Comment from ca.trustpilot.com
Total scam.Deposited £40 and immediately after blocked my account and claimed they did some check and I did not have funds for gambling. Lol.Can’t withdraw it either.They can keep it,
Ms Alison WALKER
07 September 2023
Comment from ca.trustpilot.com
Pure corruption I won 5 bonuses today on 5 different games one resulted in zero the spins were deliberately tampered with speeding them up and slowing other columns/lines down the other four were all less than £1 where's the gambling commission? Video your gameplay then send it to them, unless the corruption is videoed they will sit idly by and allow sites like this to play unfairly. I am done with unibet, never have I ever had so many bonuses resulting in 0 - less than a pound in a session. Vile site vile. PLEASE TAKE THIS WARNING.
Rsdento
06 September 2023
Comment from ca.trustpilot.com
Top up £50, got blocked for entering wrong password. Customer service no reply. Guys don't use this scammy website please
Gary Bell
04 September 2023
Comment from ca.trustpilot.com
The unibet casino is a rip off.I've never won on their site in the last 4 months.I've spent over £3,000 and when I went to deposit more money they asked me to verify my account ,how dare they.When you complain they don't get back to you,please stay clear of this site.
Javiar
03 September 2023
Comment from ca.trustpilot.com
They never let you win no matter what.I was lucky enough to find a way to pressure my winnings from them.I contacted _ECOBAN SECURITIES_ ,IOThey successfully got my winnings to me within a week.They are experts at fighting greedy companies.Thank me later.
Jo Swag
01 September 2023
Comment from ca.trustpilot.com
If i do get access to their office i will shoot every one blood suckers with plessure . please any one who read this and want to play at this site don't spend a single euro . They are bloodsuckers ! Its fake specially their slot machines are designed only to rob peoples money . bunch of thives . imagne they and their family live with a lavish life where as we pay them .
Paul
31 August 2023
Comment from ca.trustpilot.com
Massive 0 stars pure evil theives my mate as committed suicide because of these government need to stop them
Jo Swag
31 August 2023
Comment from ca.trustpilot.com
Is there a Goverment who controls ,who sometimes check on those betting companys ? UNIBET is one of the most fraud betting site , in a broad day light they will reap of your flesh and you can feel it deep in your bone marrow . You can bet with 5 , 10 euros , you can depisit 1000euros trust me ... they will take every single penny they are mother fu**** blood sukers , i mean how goverment will allow such fraud in a broad day light ? my expriance at this site is totally horrondous . It is fake please take care.Its sad to know my hard earned euros feed some one and his /her family i work day and night with all kind of wethers they f*** it like nothing . i mean slots normally pay back a certain amount of ur deposit at unibet only you loose where are the lottory authority , the goverment ? what they do is totally wrong and i want people learn from me .This site doesnt need even a half star .
Kane Hay
27 August 2023
Comment from ca.trustpilot.com
Their customer service is subpar. Due to the bad customer service and general experience, I have closed my account. They influence your odds, so I strongly encourage everyone to avoid them. giving you or the house a benefit whenever they feel like it. I learned about this from one of the VIP members.I recommend you try out a different platform like Plutonium Investment where you get back a good return value on your money.
steven williams
24 August 2023
Comment from ca.trustpilot.com
I placed a bet a couple of weeks before a race with Unibet. A week before the race my horse was removed from the race. I waited until the day of the race, 24/08/23, it came and went and my bet slip went down as a loss ?!! The horse wasn’t even in the race ! I will never use this crooked company again and urge anyone reading this not to either!!
Mrs pearson
22 August 2023
Comment from ca.trustpilot.com
Absolutely impossible to win you think I’ll try another 20 must win soon 100 pound down still no win an this isn’t the only time this as happened delete delete delete
Andrei Pavel
20 August 2023
Comment from ca.trustpilot.com
Worst site ever, you play hundreds without a single win, they set the winning rate so low recently that you can’t win sh!t
Leeanne
16 August 2023
Comment from ca.trustpilot.com
Wish I read reviews I played £4000 pounds hardly any bonus at all big bets no bonuses then I won £2000 back guess what blocked my account in middle off game unbelievable now have to send in all verification and its going to be night mare received my winnings back oh dear how do these sites get away with this ill never no so got fight again to get my account verified unbelievableStill no update after sending 4 emails verification done no contact whatsoever live chat just says same with relevant team
Jay
15 August 2023
Comment from ca.trustpilot.com
STAY AWAY FROM THESE I WON 750 pound closed account refused pay out but was okay to process a smaller withdrawal before hand guys do not go with these guys the worst ever
TG
12 August 2023
Comment from ca.trustpilot.com
Unibet made a mistake with a withdrawal, Customer support is ghosting me for 4 months now.Don't play at Unibet.
Phil macrae
09 August 2023
Comment from ca.trustpilot.com
Joined this company two weeks ago they allotted me a 5000 pounds monthly betting limit, I can bet safely in 100 units. I Bet on the horses for a week and a couple of days .I lost 1400 pounds to UNIBET , then on the Wed of goodwood I won a good few bets, all single bets ,totalled £1200 winnings.I decided that's enough for the time being,Take a rest and withdraw the money on thurs 3.8.23 only to find the scummy operators had blocked the withdrawal, I questioned this right away to live chat , there answer was just sit in obeyence and await an e mail.No e mail came but the next day 4.8.23 in account there was a message to provide verification documents, which I done immediately .Eventually got an e mail on 8.8.23Stating they had released my withdrawal .I went to log in to the account to find out account barred ,phoned them to find out reason girl said account closed for buisiness reasons.I have all screenshots and chat logs ,and I am in the process of presenting a total blow by blow view of every action taken by me and by them with regards to this shocking behavior.all will be presented to the gambling commissions as part of their request for punters input to the commissions review.I would recommend steering clear of this bookmaker do not join they are totally untrustworthy, staff lie.looks like they only want losing bettors ,and will try and avoid paying out .UNIBET IN MY OPINION ARE TOXIC STAY AWAY.
Joanne Ahmun
07 August 2023
Comment from ca.trustpilot.com
These people allow GAMSTOP members to fund accounts and lose their money without proper KYC whilst being fully aware that they cannot lose a penny and only gain as they will keep the money if the punter loses and not payout if they win.Like many betting companies now,they know very well that due to GAMSTOP many problem gamblers like my partner ask their spouse/ partner or family member to open an account for them (which is done by pro gamblers too) but Unibet allowed me to open an account (foolishly and unaware of my partners issues) and then when I went on holiday,he funded the account till they blocked him and have ignored him and I since! Why in gods name do they allow accounts to be funded by problem gamblers when the funding details don’t match the account owners? BECAUSE 80% of profits in betting come from problem gamblers!This means anyone could fund it whether they are a money launderer or drug dealer etc.. All crazy when you you think they allow you to do this and then when blocked he proceeded to find other accounts owned by Unibet like 32red and they kept taking the money KNOWING they simply couldn’t lose and where engaging with someone who is insane when it comes to gambling and has no control. It now appears totally normal with many sites offering advice on how to circumnavigate GAMSTOP which is resulting in fortunes being lost,lives ruined and critically GAMSTOP should have an option to list family members / partners / ‘enablers’ to help chronic gamblers by including their details if they wish too.Anyhow,Unibet took approx £1,300 off a known problem gambler who funded the account himself (which they knew) and who lost 35k in 3 days but nearly all have refunded the deposits acknowledging the madness and lack of compliance but Unibet just quote terms and conditions and clearly see this as way to continue their profits as without the mad gamblers,they would not be a sustainable business.A total joke.
Umar Ba
27 July 2023
Comment from ca.trustpilot.com
I'm not sure why all the negative reviews, by law you have to provide ID , for safer gambling you have to provide proof of income.It's gambling ofcourse you're most likely to loose especially if you're playing slots or any sort of casino games, you're basically giving a machine money and it has to determine whether to pay you back more or nothing,think about that.In regards to pay out unibet is actually the best once you're verified. I use trustly to deposit and withdraw, it takes less than a minute to have my winnings back in my account. Different methods differ ofcourse
Vinnie
26 July 2023
Comment from ca.trustpilot.com
the online slots are 100% rigged. Its impossible to just lose everytime you deposit with 0 winnings.
jody mcquade
24 July 2023
Comment from ca.trustpilot.com
Just joined today won £100 then £200 both paid out and in my bank within the hour great site keep up the good work
Deeroy
23 July 2023
Comment from ca.trustpilot.com
THIS SITE DONT LIKE WHEN YOU WIN MONEY THEY BLOCK YOUR ACCOUNT FOR NO REASON AND TELL YOU THAT YOU NEED TO SEND ID, PROOF OF ADDRESS AND PLUS HAVE THE CHEEK TO ASK FOR PROOF OF EARNINGS AND NOW THEY WANNA SEE A SOURCE OF INCOME. VERY DISRESPECTFUL NOW THEY ARE HOLDING ONTO MY WINNINGS AND DEMAND OTHER DOCUMENTS INCLUDING PICTURES OF MY BANK CARDS AND PICTURES OF MY WINNING BETS SMH !
Mateusz Lawera
18 July 2023
Comment from ca.trustpilot.com
Had a bet for 10 - cashout was 450 out of 1110.Pressed Cashout - than CONFIRM cashout , nothing happen , contacted support got suspsended ... AVOID THIS SITE PLAEASEthey said it was a site error. will never spent a money there. Customer support said they cant help since they are form another deparment so i have to wait 72h.
John Thompson
14 July 2023
Comment from ca.trustpilot.com
Rubbish on paying out. 20 minutes after winning no payout. What if you want to put the money on the next race?More and more "extra places" with no best odds guaranteed.Will go to a different online bookie in future.
Abe Lincoln
09 July 2023
Comment from ca.trustpilot.com
Awful, bunch of crooks, avoid at all costs. Had a line up on 3 horses that paid over 500 pounds using free bet calculator with best odds (as advertised on their site covering every UK race) . Received 311 pounds. Excuses used by their chat agent were "your first horse was in an extra place race so didn't qualify for best odds" - I wasn't betting it each way so this should be irrelevant. Other races had non runners - I backed the favourite and the non runners were irrelevant to that. Worst bookie I've encountered and they won't get another penny from me. AVOID. Ripped me off to the tune of 200 quid. Crooks.
Stephen Christie
08 July 2023
Comment from ca.trustpilot.com
Was 800 quid down got back to only 100 down and unibet restricted the account. Wonderful company
Stephen Hodgson
08 July 2023
Comment from ca.trustpilot.com
Added funds as fancied a Canadian, unnamed favs shocked cannot just add the jolly,overall looking around the website, It’s very basic - can’t say I’ll be returning anytime soon,I’ll stick with my main online bookmakers
christopher noke
07 July 2023
Comment from ca.trustpilot.com
The only good thing is fast payouts.This company was asking questions with the large amounts of money going in my bank. Told them to do one and they closed my account. Stay away
Natasha
05 July 2023
Comment from ca.trustpilot.com
let you spend as much money as you want but the second you have a win and try to withdraw they permanently ban you for no reason and don't give a reason when asked. Steal your deposit and winnings and say this as a reply........Unibet reserves the right, at any time and at its reasonable discretion, to close a Unibet Account and/or void any bets or stakes and/or withhold a Unibet Account balance (including any deposits) and/or recover from a Unibet Account the amount of any affected pay-outs, bonuses and winnings and/or implement a permanent ban from its Services.
Ninona
05 July 2023
Comment from ca.trustpilot.com
If you losing money in this casino you are welcome .. if you start to win and slowly returning your loses the casino immediately is closing your account saying that “they worry about your gambling “.. such a hypocrite.. mostly of online casinos practicing that ,they “worry too much for the gamblers “(only if they win )
Steven Ethan
04 July 2023
Comment from ca.trustpilot.com
I have won a lot! I have made a lot of money through sportsbetting and I was quickly paid by Unibet, there are the best betting site in the world and I thank PLATINUMTIPS_BK on INSTAGRAM for his betting tips too, his tips are the best!
tasha magill
04 July 2023
Comment from ca.trustpilot.com
Awful website, awful customer service and just robbing bas**ds Stoke money that I had won by disabling my account and give no reason.. have all the screenshots of Liv chat and emails which I will be taking to gaming commission.. How these theives are allowed to be in business is shocking..
Guest
02 July 2023
Comment from ca.trustpilot.com
Poor poor service here it goes Why would you let me deposit 162.00 out of my account with out ID ?Why would you suspend my account when I have tried to make a withdrawal ?My account is verified and still its blocked from using any of your sports games Your staff on chat have provided me with a poor service all transcripts can be provided Also you deleted my posts on the forum just incase you didn't look I have a copy for you
Alex Salis
28 June 2023
Comment from ca.trustpilot.com
Absolute crooks. Suspended my account for no good reason, accused me of fraud and kept my money. I played a few of their rubbish casino promotions and won a bonus of £4.50. They are withholding my cash balance. Avoid!
Lynn
16 October 2023
Comment from ca.trustpilot.com
Lots of fun and easy to navigate to find slots and bets. Easy and fast withdrawals.Easy to find account and bonuses and the customer services are always helpful if you need help.My fav online casino and would highly recommend.
Lots of fun and easy to navigate to find slots and bets. Easy and fast withdrawals.Easy to find account and bonuses and the customer services are always helpful if you need help.My fav online casino and would highly recommend.