Unibet PLAYER REVIEWS(1195)
Reece Pritchard
24 June 2023
Comment from ca.trustpilot.com
AVOID!Unibet will close your account and accuse you of fraud / cheating just for using the offers given to your account or if you win bets. They have stolen £88 and will not return it. I am having to go to eCorga to get my money back.
Carl Higgins
24 June 2023
Comment from ca.trustpilot.com
Joined a few months ago taking their welcome offer. Robbed me within minutes. Decided to give them the benefit of the doubt and use their promotion today.. Deposit £20 and get 100 free spins on big bass splash with a 25x wagering requirement. Had 13 chances at a bonus and never landed once. Won a total of £2.26 from the 100 free spins. Backed out canceled the bonus and withdrew my £20.jokers haha
Arjun
16 June 2023
Comment from ca.trustpilot.com
I don't understand why you do betting on sports such as volley-ball, table tennis, badminton...you can never place a bet anyway. The other day I wanted to place a bet on volley-ball, the market was suspended for most of the match!! Same few weeks ago on table tennis...What is the point?? It's ridiculous...there's not only football in sport you know? You might as well not do other sports if you are too amateur to do so and only stick with football then... pfff...amateurs... waste of time.
Alan Connell
16 June 2023
Comment from ca.trustpilot.com
So backed a horse at 10's won at 12's expecting to be settled at 12's but no because it was an ahem "enhanced" ew race (wasn't an ew bet) BOG no longer applicable. Except it wasn't really enhanced ew terms as they negated the additional place by going 1/5 the odds instead of 1/4. So basically they give with the left hand, take with the right hand and have someone behind you taking BOG out of your back pocket! Crooks! The idea of concessions is they are supposed to favour the punter not yourselves!!!
Sacha
13 June 2023
Comment from ca.trustpilot.com
Avoid these ROBBERS at all costsI’ve been a loyal customer for many years and today I cashed out £74 which they paid me £9 as they stole £65 from meThe £74 was won on the sportsbook I had a casino bonus but that I lost all the bonus what I won and the bonus is separate from the sports betI think they are going skintDo not bet with them under any circumstances Username- Strudders888 Robbing thieves and they know itAlso I closed my account with Unibet on 21/06/2023 so they emailed me today 22/06/2023 saying they have suspended me for life The thieving scum steal my money and because I closed my account and said I will never use them again as they are thieves they suspend my account for lifeI would never of used them again anyway they are thieves and the biggest thieves in the online bookmaking industry People avoid them like the plague they are scammersI highly recommend you use 888sport or William Hill or Bet Victor you will be in safer hands
Karolina Agurkyte
12 June 2023
Comment from ca.trustpilot.com
This company are super tight. Close yourself down you shameful disgrace to gambling. Your agents are useless too. Won't be playing here ever again so obviously rigged.
Akajak
10 June 2023
Comment from ca.trustpilot.com
total shysters, shocking customer service; I allegedly opted out of receiving a potential refund if my horse finished second or third; why would anyone opt out of the chance of receiving a refund? why aren't they big enough to accept that they should have refunded my paltry stake. they sure don't want to lose. very sharp/dishonest practice which makes them untrustworthy
Louise N
10 June 2023
Comment from ca.trustpilot.com
Never had an issue so far, quick withdrawal won a decent amount and was in my account almost instantly using trustly bank transfer! No problem with this site so far
Kyle Bleakley
08 June 2023
Comment from ca.trustpilot.com
Avoid!They make you spend time on the phone with them setting an affordable limit, then the moment you deposit (well within that limit) they block your account and constantly repeat 'We’re committed to safer gambling and use publicly available information including TransUnion to assess affordability. Following an affordability review we’ve taken the decision to block deposits on your account.'Live chat is useless as always, just repeats the above. When i ask why they dont request bank statements to confirm affordability they simply state there is nothing they can do. Utterly ridiculous couple of days jumping through hoops for them for them to then shaft you. Avoid! Just another company coming up with convoluted ways to rinse your money and time.
James Reed
27 April 2023
Comment from ca.trustpilot.com
Wish I had read these reviews before being tempted in with there £50 casino offers +100 spins on starburst with £10 deposit. I agree with the bad reviews about the slots being rigged because I used all the £60 on one of the Irish slots and didn’t get a single bonus or free spin in £60 worth of 20p spins. I then received my spins on starburst a day later and only won a couple pound. Got rid of my account but I would advise against using this site as there are much better companies out there with slots that actually seem legit and not rigged.
Kieran stevens
15 March 2023
Comment from ca.trustpilot.com
Worst betting company EVER.
Neculai Avatamanitei
15 March 2023
Comment from ca.trustpilot.com
never use it they can steal money anytime believe me
James McFaddy
13 March 2023
Comment from ca.trustpilot.com
Atrocious signed up because i saw an advert of bet £40 get £40 back if it lost placed it and before it had been settled theyd cancelled my promotion!?!?! Cant be legal! Avoid at all costs! SCAM
Paul Bishop
12 March 2023
Comment from ca.trustpilot.com
Try verification process it's rediculous. Gave up in the end trying. Never even got to play any games. Utter madness!!
Duncan
12 March 2023
Comment from ca.trustpilot.com
Terrible, was only asked to verify my documents after I won and tried to withdraw. A few days later my account is blocked and all my funds are kept with no real reason and no way to appeal. Would stay clear.
Kivver
11 March 2023
Comment from ca.trustpilot.com
After reading reviews I wont sign up. Never understand these companies making it difficult for people who sign up to use their site. I understand there might be a few reviews that are biased if something hasn't gone their way but just too many bad reviews here. After being burnt by other companies always going to read review sites first. Lets hope I can find a good one.
tasha magill
11 March 2023
Comment from ca.trustpilot.com
Stole £250 from my account then closed the account then banned me..Worst site I have ever used. Customer service is rude and incompetent.
Jas Dhindsa
11 March 2023
Comment from ca.trustpilot.com
I have claimed my football bets from coupons purchased at pride park stadium online & not received a penny!
scott nicol
08 March 2023
Comment from ca.trustpilot.com
Tried to verify a bank card for 6 weeks with Unibet because I had closed my account and opened a new one. I sent bank statements of both accounts, a letter from the bank explaining it is closed and to use the new account. Declined this, demanded a letter from the bank telling them why it was closed! The letter explained that they could not process a refund into that account as it was no longer in use. Signed by the branch manager, Unibet still declined! Every person I have spoken to can’t give me a straight answer as to what they need. The customer service is the worst I have ever experienced. Every question there’s a silence because nobody knew the answers. Still unable to use my account and still unable to get my money which is over £1000 Do not use Unibet, by far the worst gambling company.
Aaron Thompson
05 March 2023
Comment from ca.trustpilot.com
Honestly the worst betting company going don't even try and sign up they just restrict your account straight away a went onto live chat the lass said it was basically unibet saying a can't afford to gamble with them wow considering I have betting accounts bet365, paddy and sky bet for years and never had a problem.. to say unibets policy is outrageous and embarrassing is a understatement a will never go back.. am trying to have few bets on the footy not get finance for a loan or a car... joke.
PM
01 March 2023
Comment from ca.trustpilot.com
Verification Process is a joke. I was asked for very specific documentation for source of funds. I provided this and had to continually chase for updates despite being told it’s 72 hours, then a week, then 2 weeks. On my final call to customer services, they told me that I’d not provided the right documents and they now needed something else. Having checked what they’d originally requested, I’d provided the correct documents. It’s excuse after excuse to cover incompetence.I decided to close my account instead of continuing to deal with this nonsense.
Hans Christian Magelssen
28 February 2023
Comment from ca.trustpilot.com
Have you heard about the Norwegian woman who won about 140000 GBP? Unibet cancelled her acount and withdrew the prizes won! With no reason whatsoever! Never engage with this company!
Jo
25 February 2023
Comment from ca.trustpilot.com
Robbers signed up deposited £80 played for a bit decided I’d withdraw my 80 and play another day got an email saying I needed to verify my details did that for them to block my account spoke to live chat they made a buisness decision to permently close my account no explanation why and didn’t get my money back stay well clear absolutely disgusting
PeterJS
24 February 2023
Comment from ca.trustpilot.com
I'm not sure what all the negative reviews are about. Casino games are RNG so you should know by now it doesn't matter if your spin is when you've deposited a 1000 or on your last spin (yes there is RTP) but they are still random.What I like most is the fast cash outs, once you verify your account they are great and straight to my card that I deposited with
George James Fisher
22 February 2023
Comment from ca.trustpilot.com
This website used to be one of the best I ever played at up until start of 2022 when I lost my wallet and they requested pictures of all vida debit cards used on my account even tho I had lost my wallet and 1 if the banks was that old a card it was shut down 2 years earlier,all this over a measly £40,come on UniBet ,use know I was such a loyal customer and to withhold such small amount of money/winnings and therefore suspending my account is absolutely disgraceful,please can use look at my account again as this is ridiculous. Just look at amount of money went through my account since May 2018, yet this is over £40?? - Total deposits£3,139.02Total withdrawals£2,633.27Net deposits are the running total of all deposits minus the sum of all withdrawals from 22/11/2018 until today.Username geofisher87Update - I closed my unibet account tonight and gave them the option to refund me my funds to my bank account so if they wish to or not is up2 them. Hopefully they do the right thing,send me my winnings and keep my account closed that way it's done and dusted,it is wat it is.
Lillian Clements
22 February 2023
Comment from ca.trustpilot.com
There brilliant there pay outs can be high and always pay out within 3 hours like most things you dont always win but when you do its a high amount i have no problems with unibet i would recommend this site
Andreea Maria Balint
21 February 2023
Comment from ca.trustpilot.com
Rubish..I made deposits over 1000£. And I have Recived NOTHINK back! I have asked them to close my account in December. In January I’ve change my mind and asked to reopen it and still no answer from them. Robbers!!! Stay away!!!
Meghan Lancee
21 February 2023
Comment from ca.trustpilot.com
One of the worst sites around doesn’t matter how much I deposit can’t even win a tenner been at it for months. I’m not even that bothered about winning but my moneys not lasting 2 mins and don’t even get a decent game. Really bad
Jacob Alexander Jones
19 February 2023
Comment from ca.trustpilot.com
Absolute joke, the live games are rigged 100% in dealers favour. Constantly get absolutely terrible cards yet they hit blackjack or 20/21 the vast majority of the time. Roulette is also complete bull. It is funny how the live feed lags out mid way through the game and they suddenly get a good hand. Spent atleast £150 on this site with no returns atall. Avoid like the plague.
james Perks
17 February 2023
Comment from ca.trustpilot.com
unibet was always a good site to me.. maybe lack of games and stuff but they are ok... idk why people hate them so much
Kate Wild
15 February 2023
Comment from ca.trustpilot.com
One of the best bookmakers around they will give you a boost on a horse you want to back up to £60 per day take every bet I have ever asked for.
Claire Johnson
15 February 2023
Comment from ca.trustpilot.com
I won £168 yesterday and Unibet are refusing to pay me and have closed my account without an email or evplination. I am partially sighted and have very bad anxiety and depression . I was overjoyed when I won. What a horrible company. Customer service didn’t care all they said is I can send you an email (which I still don’t have) How can a company do this to a person? They were happy to take my £20 yet when it is time for them to pay out they close your account. Only gave 1 star because I have to. I will be going to citizens advice, consumer advice, financial ombudsman, trading standards… anyone I can I will tell. Friends, family, everyone. What a disgrace. Thank you for making me feel down you total rip off merchants.This has been shared on my Facebook page to warn people not to use Unibet.
Luke Hughes
13 February 2023
Comment from ca.trustpilot.com
Unibet is a scam provider. They ask for nothing to verify users including age, ID, yet if you win on the site, they can lock your account, confiscate winnings and harness terms and conditions outside of the legal remit set by the online gambling commission. READ CLAUSE: 5.4 within their terms of service before depositing 1p to this bag of crap. Even the ICO are investigating for a seis of malpractices, deliberately created to prevent winning players taking any profits. Unibet has scammed thousands of users worldwide withholding not just winnings but deposits in equal measure. They will even threaten with defamation, if you write reviews (like this one) but legally this is almost impossible to enforce. Your money is better off with that Nigerian prince who emails you every week. He might actually put it to good use.
mike
12 February 2023
Comment from ca.trustpilot.com
worst ever - STAY CLEAR OF THESE CHEATS
Adam Johnson
10 February 2023
Comment from ca.trustpilot.com
Cheeky f@@ks, won’t let me withdraw my £200 but let me deposit money still. Avoid these robbers at all costs they don’t play fairly. Now being made to jump through hoops to get my cash back.
RISEN
09 February 2023
Comment from ca.trustpilot.com
I've had my account for a while and only just decided to deposit and play today, I was in the middle of my session on slots when suddenly my account was frozen and a popup came up saying i needed to verify my account I went on to live chat and explained that I have no form of photo ID and getting some is not easy to obtain for me. I just asked for my deposit or my remaining balance to be refunded, he explained that I could use my birth certificate as ID. So i went back to the verification page but there is no way to upload any documents that are not a drivers licence, national identity card or passport. So basically my money is just sitting in the account now and I cant withdraw it. You should be telling me to verify my account BEFORE i put money into my account not after and i should be able to withdraw it and close my account because I am unable to provide any photo ID .
Robo Cop
06 February 2023
Comment from ca.trustpilot.com
hello everyone, I don’t recommend this casino, everything was fine for 4 years, I made deposits and didn’t overplay, in general I don’t suffer from gambling disease, but suddenly they took me and blocked the deposit, although I made a deposit for 10-20 pounds a month, they explained the reason that I didn’t pass the Union check, but it was not in this, I should have hit the jackpot because I was blocked, do not play in this casino, it will not let you win.
Catalin
05 February 2023
Comment from ca.trustpilot.com
Very bed and sed I will never ever play in slot there today I play 1000£ in 1 pound bet and nothing returns very bad company is not only fun but it still your money ????
Allan Webster
01 February 2023
Comment from ca.trustpilot.com
Sent offer of 30 free spins if I deposited £25.I deposited but the free spins never materialised.E mailed them and they reinstated the free spins still no free spins upon loading game. Told to use google chrome despite not having any problems with other sites. They say they have loaded free spins a 3rd time? None were available upon opening game.E mailed them for the 7th time informing them of failure. They said they would not try and load them again and basically said "get lost". Worst experience in my gaming time of over 50 years. I asked then to raise my issue to a higher level but within 5 minutes I get an e mail saying this has been done and no joy.How can you trust a site which offers a reward for depositing then reneges on the offer? Poor service from a so called top provider. Avoid offer e mails as they are not Kosher....2 out 10 from me!
Barry
30 January 2023
Comment from ca.trustpilot.com
Don't understand the bad reviews opened a account had my bad days had my good days just like any other online casino hit a great win and money in my account within 10 mins good choice of games no problems what so ever 5 star review from me thankyou unibet
Dave Jones
30 January 2023
Comment from ca.trustpilot.com
Claim bets are settled based on opta stats and don't even follow that. Can't contact customer service easily, live chat down and a premium rate number to hide how sub par they are. Find a better bookie, it won't be hard.
Andy
30 January 2023
Comment from ca.trustpilot.com
Robbing b@#!ards. My wife used this site and had won previously using her own debit card, withdrew £1500 no issue. A month or so later she logged back in and deposited with my card, which she had full permission, deposited £400 in total which they gladly accepted. The only issue was when she built the balance to £1550 and the funds were confiscated when she tried to withdraw. Now I understand rules & regulations as she used my account to deposit, not happy they confiscated her winnings, but not even returning the £400 deposit is an absolute disgrace. They used the excuse that the withdrawal of £1500 a month earlier meant they didn't have to return the second deposit as the withdrawal was more than the two deposits??? Shambles of a company and money grabbing pr!cks. Proving everyone right that gambling companies are a fraud.
Will Castleton
29 January 2023
Comment from ca.trustpilot.com
Absolute shambles of a betting site. Can deposit via Apple Pay in the blink of an eye. As soon as you go to withdraw ‘account under review, withdrawal on hold’ no one has answers to why. No one has a time scale on when I’ll get my money, even thought it’s advertised as anywhere from a few minutes to maximum 24 hours. Steer clear of the c u next Tuesdays
Say what you see
28 January 2023
Comment from ca.trustpilot.com
I Self-excluded over 5 years ago because their promos and slots were rubbish at the time. Tried to register again and told I had to provide 3 months payslips and 3 months bank statements. Ive done that. After months of paying as much as possible to clear debts for a mortgage this month and a 970 credit score (likely to go to 999 this month) Unibet replied pretty quickly that my account was permanently closed with no reason given. There’s nothing dodgy about my banking Unibet. No fraud here. Advice to all, if you’re asked for your personal details don’t even bother giving them. There’s too many competitors out there to deal with companies who don’t deserve your hard earned cash
Ryan
24 January 2023
Comment from ca.trustpilot.com
0 starts, can't deposit, can't verify. Waste of time. Need to fix this website or close it. It's useless
Ryan Evan
23 January 2023
Comment from ca.trustpilot.com
Won’t payout my winnings!! Took several deposits then once I made withdrawal request for documents made.Awful and slow process and still awaiting my money.Do not use!!!!
Jacinta
21 January 2023
Comment from ca.trustpilot.com
I have never had any issues what so ever with unibet uve got to remember the ukgc are the ones bending ur rtp not the casinoes
Raymond Mair
19 January 2023
Comment from ca.trustpilot.com
Should have won 113 on Unibet - have screenshot to show - they only paid out 61 - they voided one of the winning games for no reason - and paid out on fourfold instead of fivefold - shocking - never had any issues with online betting on multiple accounts - never using again - avoid at all costs
James Allison
16 January 2023
Comment from ca.trustpilot.com
Refused to pay out on a free bet. Scammers
Alex Salis
28 June 2023
Comment from ca.trustpilot.com
Absolute crooks. Suspended my account for no good reason, accused me of fraud and kept my money. I played a few of their rubbish casino promotions and won a bonus of £4.50. They are withholding my cash balance. Avoid!
Absolute crooks. Suspended my account for no good reason, accused me of fraud and kept my money. I played a few of their rubbish casino promotions and won a bonus of £4.50. They are withholding my cash balance. Avoid!