William Hill Review

After an online dispute with them quite some time ago, I have just received an email from them saying I have a £30 balance in my account. I tried to log in with my user name but have mislaid my password. I tried a reset with a new password but they have blocked my account. After a long frustrating communication with their “helpline”, I was told I’d have to send all sorts of copies of printouts of my account deposits as well as other personal details to them. I’m a 74yrs old pensioner with no access to printing facilities and am unable to travel miles to get what is “required”!They’ve had money in my account for ages and must still have all my bank details so why won’t they just refund the balance to my bank account? They are being very obstructive and unhelpful and it’s seemingly impossible to speak to anyone by telephone. I’m at a loss of what to do to get my money back. They contacted me, using my registered email address to inform me of my account balance of £30 but refuse to effect a refund without information that they already have! They appear to be a law unto themselves and do not give a damn about the people who have contributed to their substantial wealth. As I am nowadays stuck at home without the ability to get hard copy information that they say is needed how am I meant to get my money back from them? They are a £multi million company, I’m an OAP with barely any funds. Should I just give up and write the £30 off to avoid the stress this is causing me. I wish that they hadn’t bothered emailing me with the information in the first place!No wonder that their ratings are so low!

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Avoid these guys like the plague – signing up is easy closing your account almost impossible. They “closed”my acount and refused to tell me why – I am a very small bettor so probably was not interesting for them – but I had 20 quid in the acount and they made it almost impossible for me to get the money back – they wanted a copy of the original deposit transaction??? wtf it was like 5 years ago – a copy of my bank statement??? Why do they need to know my business??? Just terrible – I should have checked the reviews first – nearly 70% are terrible 1 star

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You see a promotion You join onlineYou pay a £10 deposit The £10 doesn’t show but has been taken from your bank account You get locked out of your account You talk to a bot 🤖 who tells you to upload your drivers license and passport images You say no due to the scam riskYou eventually get chatting to a human called Aaron James who again asks you for cyber sensitive information You decline and explain why (£10 scammed of £10)Aaron James passes you on to Supervisor JMSupervisor JM makes you hold for over a half hour until you loose the will to live and end up warning people here that this company are without a doubt scammers!Well done Aaron and Supervisor JM.Keep the £10 as you may need it after you get fired!

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Waited in a que in livr chat for 20 mins over a log in issue – kept being told that i have to wait as she was juggling 5 chats then decided to route me to a colleague and stick me to positon 8 in a que with 120 min wait time – clearly to deliberately annoy me which it did!! Her name was JUDE

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Yet again can’t win anything on this site they are fixing games and cheating all time 6 months and no bonus on the same stake how is it fair cheating william hill

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After I withdraw any winnings from the site they immediately restrict my use of promotions when I raised this issue with them they gave be a load of hog wash about safer gambling guidelines. Also the free spins and bonus drop promotions have really gone down hill if I could I would give them zero stars

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Biggest scammers out there never win a bonus always a lose on this site played same game at same stake for last 6 months not once bonus speak to supervisor daine which is the biggest idiot on this planet don’t trust this site lie and cheat scammers

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This will disgust everyone who plays slots ufc gold blitz extreme 515 spins and it gave me no bonus round what a joke. The other blitz slots i played took 353 spins to get the bonus make you’re own mind up on those stats.

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Jokers. After 30 years using their bookies and online, they suspended my online account. I had £20 in the account too. They asked me for impossible verification docs and nasty customer care. You’ve been warned, you think they’re reputable but they’re not. Get a big win, or a run of wins, good luck getting ur dough. Avoid.

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Been with William Hill for a while now and they used too give free spins on Sports and Vegas page suddenly over the last couple of months nothing now only bonus drop boost rubbish.

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Stole money from my bank and told me it’s the banks problem when there the ones who took the money shockingly poor customer service no help at all

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Disgusting. These people LIE about instant bank transfers. They state within minutes. I was waiting one hour. I then went on chat and told them I will report them to the gambling commission and IBAS. They soon sorted out my withdrawal. I won’t be using their services again.

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By far the worst gambling provider. They offered a welcome promo bet £10 get £60 in free bets. Little did I know that they would close my account down for a ‘routine review’ that took them over 4 weeks to complete. Incompetence.

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Sendar1983 ,My account was fully verified 6 months ago , 7 November i received a message telling me to send id and proof of e wallet to documentswilliamhill.com , i sent them what was asked , then they asked for source of funds i sent them full bank statement showing transactions, till now there is no update and everyday i contact support they tell we will notify you , and told me we aim to saffer gambling , i have some questions that they will never dare to answer If William Hill cares about safer gambling why they only restrict whitdrawal , if they care about overspend they should restrict deposit , but the reality of safer gambling is that they restrict winning not losing , very harsh support team , i raised a complaint but nothing happened it is now 12 days and they still reviewing my account , summary if that company is you are welcome if you lose , also there is no streaming for horses races if you are living outside Uk , you bet but you cannot watch events you bet on , greedy company , my reference was 241111-004212 . Avoid that greedy and joking company

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Stay away from this misleading site. Signed up and entered promotion code which was accepted. I then wagered the required amount for the bonus but didn’t receive it. After an hour on chat with live customer service they said entering my sign up bonus wasn’t alone enough and I wasn’t eligible for the bonus because I didn’t also opt in elsewhere. Just to add once my promo was accepted the sign up bonus wasn’t even visible on the promotions page so how exactly was I supposed to opt in for a second time. The only help I was given was.. “opt in again and deposit more money” No thanks I will stay away from a company that misleads their customers. I have signed up with welcome bonuses on many sites and they actually fulfil their bonuses not have loopholes to scam customers out of their bonus after they have spent their hard earned cash.

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Played for seven days depositing high amounts on bingo and same winners everyday. Avoid this site people. All the sites are the same. Take take take!!!!

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Shocking I can’t even win on the Saturday free bingo or slots it’s gotten greedy 😕 just like etain sites. None of them are worth deposits now they’re aimed at new players winning. Used to like the chat on bingo but it’s becoming clique it can get a bit rude though I have joined in on normal chat but the cms join in. Going off William hill shame really, less promos just greed.

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When AA loses to AA you know your playing with William Hill poker /888 owner numptys that screwed it over.

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This organisation simply don’t do customer service. Their system went down, I tried to pace a bet, and couldn’t, the horse won. I tried to find out why the system wouldn’t let me bet, and it appears that it was a technical issue. When I asked if they would do anything about it y loss they simply said no!Surely an on line betting system needs to be work? Surely an organisation that lets its customers down should try to ensure that they are looked after. Not William Hill, they made it very clear they do not care. Use other bookmakers, they are much more concerned about their customers than this bunch

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Attempted to create an account so provided all my personal information. Everything correctly, but it said it could not verify my identify. Odd. It also wants a selfie, so basically every single personal detail from address to full name to date of birth, then on top of that a selfie of me holding stuff like a bank statement! Even creating a bank account doesn’t require this much.Couldn’t login so I tried asking support, only to be told by the chat bot that I have to provide this! Never mind, don’t bother, but I’d like my personal details removed, agent stepped in, who seemed quite unprofessional. Who copy pasted basically saying they will delete my personal information, but they really won’t and will have it for 7 years!So they won’t create my account without silly hoops to jump over nor will they delete the “unverified” information they stored. I asked how they’re holding onto my data but didn’t complete the account, so chat agent simply says they’ll forward this and closes the chat with no follow up email or reference. Yeah right.Should have checked this before creating (or trying to) an account, no wonder so many bad reviews.

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I have been with William Hill a while now , I have noticed that Customer service as got really poor , So with great regret I will be using other online sites ,

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I like the betting and the feel of the site.. The bonus drop is terrible. 10 p scratch card, they never wins. Come back all week for 3 x 10p scratch cards on Friday. 🎉🎉 Such a treat. Save your time and don’t bother with the promos.

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William hill removed me from all promotions for no reason, when contacted about this they gave me no explanation. Basically if you don’t put enough money in they kick you off the bonuses even if you’re still putting in monthly! Shit customer service, and shit site stay well clear from William hill all a bunch of scum bag wankers.

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I have a ban from the bonus drop i have not spoke to them but this would be the second time they have done it in years of service its been like a month or two now, they gave me 5 pounds today for free out of nowhere thank you but kinda contradicts the whole bonus drop thing hey i lose a lot but you have taken it from me but give me money incentives ? Lol, it has been ok tonight the only negative is that I feel for anyone who plays big tonight multiple slots have taken over 120 spins without a bonus round if you play big my guess is go somewhere else?

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There vegas app is a joke. £25 and nothing. Played the 333 Boom game and did not get free spins. Also got a bonus stage and a 6x multiple with a win of £0.00. The safes fill up and nothing happened at all. It shows that they are only on the take and do not give!

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Played Mega Roulette, terrible odds.Hit a mega number with £1 on, now normally they give you £30 so in effect taking £5 of your winnings should be 35/1 the mega winnings…wait for it £32 massive £2 more.Mega Rip off.

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Absolutely shocking company they’ve taken me off the daily bonus free spin because they said I was cheating so now they e completely taken me from the promotion I’ve never ever cheated in my life I’m really confused about this . Please stay well clear from these crooks cheats . I will be taking this further

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The App is terrible! really slow to load, keeps saying I’m offline when I’m not. By the time it loads, flipping race is over. Also you can’t watch the race half the time because it keeps freezing. Can’t someone sort this? It ruins enjoyment, and I’ve picked winners but couldn’t get the bet on because app too slow. Not happy with this.

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Iv never know anything like it…. Won £1300 on a football coupon didn’t get paid after 5 days on the bank transfer , after 30mins online chat, they wanted to “verify” my account , after verification its was another 5 days before I’ve eventually got my moneyMove forward 2weeks withdrew £300 yet again no money after 7 working days ,,, Surely , I don’t have to verify again ….. guess what I did so another 2weeks+ waiting for money.There are loads of better sites than willhill , please go elsewhere 🙄

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Not 1 free spins in 1 year how is this allowed… U think U can get some money back so you keep playing.. avoid save ya money

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Promotions,Sunday.. play 5£ bingo enjoy Wednesday 1hour free bingo, Monday spend 5£ enjoy Friday one hou free bingo .. Tuesday promotion as removed gambling control… I am text to support they say don’t worry wi be back soon … fu…. off

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When I first opened this account years ago it was fun to play on the slots and sometimes got a nice little win. Now William Hill have gone absolutely shocking, just takes every penny of your money. Features and bonus never get triggered. No fun whatsoever money gone in minutes, spin after spin nothing William Hill just take take take and give nothing back. Scam

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I’ve been with William Hill for quite some years. I’m getting overall about five grand. Don’t bother me as I was enjoying my betting fourth of November. Bank transferred £150 into William Hill. It never reach William Hill but left my bank account so for about a week, I’ve been talking to customer services at William Hill was telling me it will be back in my account in five working days. It was not there this morning so I got back onto William Hill bullshit from the customer services and they have closed my account. wankers keep away from them little dirty lowlife rats.

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My wife opened a account for me I love online slots especially lobstermania you can put money into account win nothing. Now I don’t mind losing in a fair way on lobstermania I’ve played it loads ut doesn’t even give you symbol jackpot just something back be nice shocking I been monitoring how much I’ve paid into william hill shocking how much back worthless. Probably close account look somewhere else .

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Worst betting BK ever. They have tested my patience with verifying my account. First, they ask me to send them a selfie of me and my username written on a piece of paper and then they ask for a selfie of my proof of address then a selfie of me with my ID.I send it in and they say “your face is too far”. This is a failed business. I am stillnot verified its been a week and I can not log in…

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Stay away from William hill at all costs they are now no more than a scam site.they have been going downhill for 10 years and are now at rock bottom. Do not expect to receive any withdrawal. And as for slots they are truly rigged I’m 20k down with this site and I have to stop the bleeding so I’m self excluding asap.the same goes for the shops the fobts are rigged they are no more an honest company and deposit at your own risk as the chances off winning are zero.all you may get is the odd percentage off your deposits back every now and again.

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As below. Low chances of winning more than you deposit or even come close. Really disappointing, used to love william hill but just doesnt pay out.. literally dont even come close to getting your money back. Can have spin after spin and nothing, goes down and down. Should of read below review before as other people saying same 🙄

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I’ve been using William Hill’s online casino for some time and, overall, I enjoy the platform’s variety and user-friendly interface. The games are engaging, and I’ve had a few wins along the way. However, my experience has been that substantial wins are rare, and my net results typically even out with my monthly deposits, rarely exceeding £100 in winnings.One aspect I’ve noticed is the scarcity of Scatter symbols in many of the games. Compared to other platforms, it feels like Scatters appear far less frequently, and when they do, the payouts tend to be lower. My best results have actually come through free spins rather than actual paid play, which can be a bit frustrating.While William Hill’s brand and game variety make it enjoyable, I do feel that the odds and Scatter symbol payouts could be more competitive with other platforms, where bonus triggers and payouts seem more favorable.

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The worst customer experience I have ever had. These people need considerable training on how to answer to customers, and how to reply to GDPR questions. I have spent a long time trying to get information out on how my details are secured once I close my account. IT IS MY RIGHT TO KNOW HOW MY DETAILS ARE SECURED!

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I will first write that gaslighting was recognised as ILLEGAL and ABUSIVE in a UK court in 2022. William Hill GASLIGHT their customers and are therefore committing a crime.I have asked for an email or a postal address to report this, but William Hill staff are so rude and cut me off, preventing me going through their internal processes.I opened an account with William Hill during the last international break whilst I was in a bar and unable to get to my local shop.On signing up, I was suspended until I provided an all host of documentation proving who I was. I found this off, as I am clearly on the electoral role. I would not usually mind, but the list of things for me to provide was a bit bonkers. They wanted my ID, proof of address, but also a selfie of me holding a bank statement, me holding a letter, at the same time as me holding my William Hill ID.I got my partner to do this for me whilst in the pub, hoping I could get a bet on Grealish to score before the game kicked off. This was not possible, as they weren’t happy with my MANY attempts to take photos. Things like ‘You are too far away, come closer’. ‘Now you are too close, go further away’ ‘Now we cannot see your arm’.In the end I went to the Paddy Power shop and put my bet on there. The next day I repeated all this ID thing, and eventually, after 10-12 photos, I was accepted. And could log in.However, after logging in I could not bet. They only allowed me to bet £1 and this is where the gaslighting started.On being very confused about the matter, I contacted them on live chat. I was told that the reason I could not bet was ‘due to my patterns of betting’ and that the trading team had ‘studied my account and decided I had done something bad’I told the person this could not possibly be true. I have never once made a bet with William Hill. And I had been prevented from betting since the minute I opened my account.I explained that I had spent hours opening this account, with all these photos, and that I had done nothing wrong.BUT THEY CONTINUED TO LIE AND GASLIGHT ME. This is mental abuse, as per the law.Three different people told me I had been stopped from betting due to MY behaviour and my previous bets.I had never done a single bet!I want a contact number where I can put in an official complaint, and further to this, a contact number for a regulatory body where I can launch an official complaint against this company.

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Pay to play site. The casino part is very bad I’ve never seen anything like it from a bookies in my life. The sports part of their site is dreadful too most of the time offering lower odds than most leading bookmakers yet claiming they offer the best odds anywhere haha. The only good thing on this site is the impact sub on bet builders and even that’s hit and miss at times. Anyway there’s no point reading my review just look at their 1.4 rating on here before you decide wether you want to join or not. They also discriminate against disabilities which they have done to me in the past. I made a complaint and was told the agent would be dealt with In the correct way but I wouldn’t know the outcome of that discipline. Clearly he was just told to tone it down a bit and get on with his job. Wish I’d have taken it further at the time but even those dealing with you try and brush it off. Terrible terrible site.

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Worst site ever .. scam scam scam all there slots are fixed played with them for years never had a win more than £7 absolute scum of this earth I hope the owner rots in hell

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Terrible site just a complete joke of a casino NOTHING good to say about these clowns at all the slots are the biggest rigged crap of any site the customer services don’t have a clue and sports bets are well behind most companies on top of that they will ban you from promotions without any explanation. AVOID THIS CRAP

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Dennis, is an incompetent ignoramus.Rude, especially when you have to explain to him how a combination bet works. Also likes to mock people because of their looks, and ethnicity. He may improve if he removed his earbuds when working,so communicating with customers is a bit easier.Shame on Dennis and William Hill 😕

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How this company is allowed to operate is beyond me month in month out completely dead slots ban you from from promotions for spending money with them as a loyal customer and do not give a dam apart from profits disgusting stay clear from these crooks.

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Just a joke how bad the slots are. Been with this company for years. Over the last few years ive noticed that on certain nights the slots are relatively ok, but on other nights the slots are completely dead. Like you could play every single slot and nothing. Ive just spent 2 hours trying all different games and literally nothing. Its happening too often with this pattern . Million percent its rigged. The nights i have won ( but never crazy figures like some sites) all the games seem to be up for a bonus etc. Its like they have switch for certain times when they are ok and then just complete zero. Got 7 bonuses tonight in 2 hours and not 1 of them was over £10. Just self excluded from this site. Will never bet on their slots ever again .

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Good job from Augusto, stuck with the verification process til he got it sorted, many thanks. Restored my faith in the company.

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I’ve played on this site for a long time and I have to say at first it was ok but winning the 20p jackpot is never going to happen and most sites do the same they put the jackpot there to the amount of the 20p and you have zero chance of ever ever winning it I’m not a big time player but the amount of time n money I’ve spent I expected a little win but same as any other site really won’t name them but there all the same in my view

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I won my bet on rugby today england v new Zealand and william hill settled it as a loss I had to contact customer service to have it corrected. Also my casino promotions was stopped which is losing me money. William hill I find you disrespectful and dishonourable.

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Worst company to play online !!! Stay away from scammers. I lost 6k in 1 month . Total lost 22k . When I win bonus games , it is not pay out even 1 % amount you putting slot machine . Summary impossible to play even for fun . I tried every single slot machine , they are all fix to get only your money . They don’t know pay out at all . I hope some authority can check this greedy company .

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