William Hill PLAYER REVIEWS(3328)
Mr Galpin
08 January 2024
Comment from ca.trustpilot.com
Should be minus 1 rating Avoid at all costs provided all my personal information to open an account have never been able to access, suspect my details have been misused not been able to get any answers from William Hill in 3 months - avoid this company
John Dutton
08 January 2024
Comment from ca.trustpilot.com
id like to thank william hill online as well as at shops ive had really good time with this company i win i lose i do bet heavy at times but every time they ask all right questions about capabililty to gamble this company is as fair as you get i go out my way to go to thier shops in northumberland areas staff fantastic well done william hill you care
Joanne Boyden
08 January 2024
Comment from ca.trustpilot.com
I'm sure the bingo site is fixed, needs looking into by the gambling commission for sure. Everytime I play its the same winners in the same rooms. I've never seen so many repeat winners on any other site.
stewart pike
07 January 2024
Comment from ca.trustpilot.com
Been with William hill few years now mostly for the gee gees , trouble with William hill is the slots on the site , so bad it's surreal and the gambling commission should investigate this company as the reels slip , I had a £2000 pound reel pop up and then it slipped to 20p ...last time I will use William hill for slots , there is no way that you can win what they say no matter how they say the jackpots are real .they are not , machines definitely rigged . Shame on you William hill !!!
16 26
05 January 2024
Comment from ca.trustpilot.com
Stay away from their slots games. Advertise bigger stakes for more of chance of features dropping in did a gamble on extreme fishing.Tried £5 per spin. Won 15 free spins. Have a guess what I won. £2.50p let it roll again feature drops in again at £5 stake. Got 12 free spins. Have guess what I won! Nothing, zero,zilch, what a conn. Never ever had any win to shout about. Worst gaming site in the world fact. Everyday I'm hearing different things about william the bandit Hill. Doesn't pay out on bets, deploys every tactic going to not payout. Gambling commission should be all over these. No wonder they have been fined millions in the past.
Minever Welch
03 January 2024
Comment from ca.trustpilot.com
Every spin no win slots . Spending hundreds on 50p without any bonus round . Would not use anymore , disappointed , bad , bad bad Not recommending at all . Also games .are slow
Lewis Moore
03 January 2024
Comment from ca.trustpilot.com
I’ve used WH for many years started during lockdown, the daily scratch of the days always had decent offers, the bonus drops was always fun along with the free spins.I never wanted mention this as I know it’s too crazy to be taken seriously, but I’ve had this week 3-4days in row no bonus drop prize. Back beginning of this year I had literally 3 months of no bonus drop prizes.Is this rigged, could be are Thea scratch of the days tailored to certain people who are loosing, maybe . Either that or very strange coincidence Also they’re customer service on live chat is pretty poor now days, multiple promotions not credited, live chat escalations what never happened. Closing and ending chat based on they’re outcome resolution not mine…Good luck, I saw take the free spins while you can, as it appears they will alter your account at some point to stop this
Nb
03 January 2024
Comment from ca.trustpilot.com
This company is horrible, customer service is very very bad, website always having problem . Avoid avoid avoid
Paul Jessop
03 January 2024
Comment from ca.trustpilot.com
Beware of staff especially the Liverpool county road office. I placed a bet the ticket didn't come out the machine they printed a new one. Had 2 winners a double paying £216.00. The following day I went to cash the machine said it had already been cashed out. Emailed William hill who investigated located me at the shop through images but 2 hrs later when the bet was fraudulently cashed no image of the person cashing it. Avoid obviously don't check their staff.
customer
03 January 2024
Comment from ca.trustpilot.com
Utter rubbish probably the worst of them all the slots are so bad it’s unreal blatantly rigged you can’t win just dead spin after dead spin DONT sign up here just about to delete this crap again after two months of reactivating my account
Kevin Godley
03 January 2024
Comment from ca.trustpilot.com
Awful site the william hill games are absolutely disgusting not had one withdrawal. The bonus never comes won't be using this site as the odds of a bonus is Awful I would recommend looking at other sites if my experience is anything to go by
customer
02 January 2024
Comment from ca.trustpilot.com
company is shocking, customer service is a awful. took my bets and suspended my account for no reason. do not use going back to sky bet.
Me me me
01 January 2024
Comment from ca.trustpilot.com
Horrible for slots Been ages playing with william hill but is been over a year tere where I never ever had a win - to many deposits and just not getting any scaters . Pages showing errors , games loading very slow , non scaters . . Not recommending at all . Really disappointed
Sam W
01 January 2024
Comment from ca.trustpilot.com
Don’t join this scum! They steal your money and then block your account. All bookies are scum but these top the list. They have shops closing and losing major sponsorships so stay away from these thieving low life c***s
Andrew
30 December 2023
Comment from ca.trustpilot.com
Worst company ever stay away they cheat and scam you on everything even the free games. STAY AWAY BAD Site. Poker is disgusting at William hill they use computer generated players to play you and guess what you never win. STAY AWAY scamming betting site.
Monty burns
29 December 2023
Comment from ca.trustpilot.com
William hill and their team are a bunch of liars.Was told by customer service rep on my parlay if one of my legs was ineligible before the game starts because a player was out injured the bet would be void and refunded.... The bet lost.Then when i call back they say only the leg is voided. I called and spoke to 3 different people all saying " if one player is out the BET is voided" then i show them the bet and then they say " only the LEG is voided" !! these are two different things and they change the rules to bend in their favor. Then the tech suspended my account without my consent and have been trying to get it closed for several weeks now as they drag their feet and avoid my emails. Once they finally follow through and close my account it will take 4-8 weeks to get my money!!also if you make a player prop parlay with 2 different stats the odds don't stack for mulitple bets but if one looses during the parlay YOU LOSE! Scams layered into their new system on purpose. Avoid this service.
Lokesh Kumar Dwivedi
28 December 2023
Comment from ca.trustpilot.com
Very old accout played a lot but last few days they have done some setting in my account i feel. 0 win slots dead, live game sucking my money, around 2k loss in 10to 15 days. Slots dead 0 or low win. I did not want to give negative revirw but they have something wrong with my wh accouny. Stay away. New player some win after that lose only. Same landbroke does. Stay away save money.
Steven Oswald
26 December 2023
Comment from ca.trustpilot.com
been with William Hill for around 20 years betting online with no problem what so ever, then for some unknown reason they put a betting top up restriction on my account, when I contacted them through their online chat forum I was told it is the Gambling commision that put these restriction in place to keep us safe, when I said to them I don't need to be kept safe as I am just a small stakes punter, they said I would have to send my bank details to them and a recent P60 to show them that I can afford to bet. Well after 20 years they have taken my money without asking me about all this Nonsense about finances. I do believe other websites also now ask for proof of affordability to bet. I normally just place a 50p lucky 15 on Horse Racing and play the odd game of Bingo, now this little enjoyment has been taken away from me all because of these bloody prudes, Absolutely disgusted with it all.
steven thorpe
26 December 2023
Comment from ca.trustpilot.com
Avoid like covid unless you have money to burn.Same as partypokerDate of experience is 2020 to 2023/4.
paul gibson
25 December 2023
Comment from ca.trustpilot.com
I won a few pounds with William Hills and I'm not talking many hundreds so they cut me out of all their promotions. Their founder Billy Hill would be turning in his grave. If you want a company who respect and value their customers then join Coral... They actually treat their customers fairly and give you a great experience
Daddy
25 December 2023
Comment from ca.trustpilot.com
I am not even interested properly men who have blitz hundreds hoping to to struck a winner (real chance) will tell you that the first 3 are to get you hooked (drug) then they will eat your balance very quickly "and 2/3 wins that is half your stake back. No luck trying to play normal "time to hurt there pockets (family men) these other recent reviews are beautifully correct. The thing is numbing I don't care about a couple hundred quid what I do care is about the principle. Willy you take shlong out of customers who wants £1 free bet shows your true colours brokies
Eszter Davidhazy
24 December 2023
Comment from ca.trustpilot.com
I have been playing it for over 1 year. I thought I would experience that it is really as bad as the previous reviews wrote. Unfortunately, that really doesn't play fair, just takes your money and waste your time . Better spend your money elsewhere! avoid !!
john williams
23 December 2023
Comment from ca.trustpilot.com
I cannot say enough bad things about this sportsbook. It is absolutely, without the slightest doubt, the worst sports book in the history of sports books and should not be allowed to operate. The app is clunky and slow, the kiosks at the books are always out of order and this location in Incline Village (Hyatt) is always lacking attendants. They should be bought out by a real sportsbook so we can actually get some bets in.
Andrew Smith
23 December 2023
Comment from ca.trustpilot.com
Disgraceful company, doesn’t want to payout when you win.Should be totally ashamed of themselvesAvoid this lot quick to take your money but a total nightmare to get it backWelches
Andrew Brownsword
23 December 2023
Comment from ca.trustpilot.com
What's disgusting about William Hills is that they advertise themselves as excellent (endorsed by McCoy etc) but actual experience is very very poor, early price kalooki kid 4/7 returned odds against, they never give best odds and because locally they have no competition they just rip punters off. They encourage gamblers to get into trouble all round awful
R.GANFIELD
22 December 2023
Comment from ca.trustpilot.com
Absolutely disgusting.Can’t talk to a human being.Just keep your money by putting barriers in the way. I have even suggested taking my documents into one of their shops to prove who I am.But no there not having it. Stay away!!!!!
Mr Galpin
22 December 2023
Comment from ca.trustpilot.com
Very worrying that provided a well known company with lots of personal information to open an account could never access. When contacted William Hill they seemed unsure themselves, mentioned an apparent duplicate account with a different username, then backtracked. Then asked me to provided loads of documents before deposting my money with them - more confident giving an arsonist matches
Naomi
21 December 2023
Comment from ca.trustpilot.com
Steer clear they are no more than robbers. They are clawing back the money from their massive fine, you cannot talk to anybody in customer service and if you continue to try and complain they will close your account! Scandalous!
Logan
21 December 2023
Comment from ca.trustpilot.com
Awful and a shambles this Company .There needs to be an overhaul as William Hill only profit from Addicts and always sending Notifications to say free free bets to take more profits.
Bedro BG Construction
21 December 2023
Comment from ca.trustpilot.com
One of the worst sites ever played. £1000s depoed monthly..... playing £1 £2, £2.50 spins petty 25p win lines... see 2 scatter or bonuses 10000 times before getting into 1 again to win the most Petty bonuses I have ever seen on multiple games 1 after the over like they are all on repeat. Have many videos and screenshots of this gameplay over months of gameplay. The cashback they give you is also they most petty cashback being £1 everyday if your lucky regardless of what you have played or lost! PLEASE AVOID THIS SITE!
ozturk gunduz
21 December 2023
Comment from ca.trustpilot.com
Impossible to win any prize . They only take money . They do purpose to make you angry , then you play more and more and lose more money !! I lost nearly 15k . I don’t recommend anybody . They are greedy and not honest firm. I m cancelling my account and never play any online casino . They all the same s.. t .
Gordon Moore
21 December 2023
Comment from ca.trustpilot.com
Trying to reopen my account and they put me on 24 hr cool down period which I did and then waiting on a call for two days so contacted them again never looked into my account just put me on another 24hr cool down period, then I wanted to complain about their staff and they won’t take my complaint. Is this an Indian call centre now that deals with the chat?? Absolutely disgusting.
Steve Griffiths
20 December 2023
Comment from ca.trustpilot.com
I yesterday won a bet but was paid £2000 less after being told I don’t qualify for BOG anymore how convenient for them I notice I’m not the only one this has happened too either !!!
Jj
19 December 2023
Comment from ca.trustpilot.com
Don't even deserve one star but u can't rate 0... I won on the 4th December and they said I needed to deposit before I could withdraw.. so I did .. then all of a sudden I needed to verify myself and send documents.. again fair enough but i sent 7 times for then ti say its not accepted yet live chat say is it.. then i go on again get told ill be put through to an supervisor 1 hour later still no sign absolute joke.. this close to Christmas too... if u have to be verified before u can withdraw then surely u should be verified before your allowed to deposit.. quite happy to take your money but not pay u what is owed
Kathryn
19 December 2023
Comment from ca.trustpilot.com
I enjoy free bingo on Saturday and chat but slots are so poor you can't bloody win. I put fiver on and get no bonuses at all rarely win on bingo. It's bad enough I can't win on foxy either as winnerthewitch since being life chat banned it's hard. Yes it's luck but where has mine gone I don't win anymore it's pathetic not depositing anymore at all 😕 disappointed in w h as never win and foxy never win either pointless
Evan Smith
18 December 2023
Comment from ca.trustpilot.com
This company is getting from bad to worst, I placed a bet within the best odds guaranteed time, which won. Only to be paid out at the taken price because apparently I am mot eligible for best odds guaranteed anymore, which they can't explain why, I got paid out £100 less.If they want to remove best odds guaranteed, it's fine, but why pay me different to others.This is a big put off to using or recommending william hill going forward
Nikki Rosseth
17 December 2023
Comment from ca.trustpilot.com
Bet £5 get £5 free on Acca.Both bets win £95 up.Check later Balance -£10 .Contacted them told them every uk website for results says horse has won.Comeback with some wierd site that says different from everything else no mention of places changed or nothing and thats it.Nothing i can do.Absolute disgraceful to be left in minus balance from a Free bet.Better not tell me to contact them again they can do one!! Scumbags
boldi borchi
02 December 2023
Comment from ca.trustpilot.com
please take into account that I notified Gamestop on 20.10.2022... with my name and passport and I also specified that I want to be blocked for casino games in Olinie, take into account that at that moment I was a casino customer 888 .paddy. ladbroke.betfred .those who can prove to you that these casinos on 20.10.2022 blocked me and told me that I can no longer play on that .com we take into account that casino wuillias hell I registered with the even 5 casinos, the problem is that when I bet a very large amount at Wuilliams Hell casino, I decided to report myself several times to GameStop, and on 10.01.2023, GameStop told me to contact WuWilliams Hell to be blocked as well I will let you know and you can check that the year is 2022.09. I played on Sunday night and I won £28,000 at roulette, I wanted to withdraw that money and it didn't let me because an error appeared, I saw that it didn't let me withdraw, I thought it was a tournament and that the money won was a demo game stuck for 3 hours, I tried several times to make a withdrawal and it gave me an error, then I bet on roulette 20p. sums of 2500£ once the one who wrote that year 10 my money was lost wuilliams hel should have stopped me from playing because it was a large amount of 28000£ and to block me for transferring money to my account that's what the instructions say from the casino. I'll let you know that after I got blocked at game stop, I also got blocked from the wuillias hell account. from the application but independent and the big losses of money separated me from my wife and my family then I tried to talk with a lawyer I tell everything that happened at the casino. wuillias hell. please understand that I didn't have money to pay the rent in tw47rn ..renfrew road 6...and I moved to another part of those, I complained again to gamestop, please refund the lost money and be compensated, dear cristian .
Cc
30 November 2023
Comment from ca.trustpilot.com
I wouldn’t even give themOne star if I could the customer service is disgusting I am a regular customer and deposit a lot I have had issues the last couple of months trying to deposit and it says my account is restricted I have contacted William hill over 20 times with this issue literally more than 20 and every time they say they have sorted it and they never do they don’t mind taken your money though
Will
29 November 2023
Comment from ca.trustpilot.com
Made £35 in free spins, deposited £5 to withdraw as they don’t have any sort of bank account details (fair enough as I haven’t deposited before). As I requested the £35 withdrawal, I went to “processing” in my transactions on my William Hill account. Next morning, got email that I’m restricted to go on my account and can’t access any content after logging in. What a joke.
Tracy Twidale
28 November 2023
Comment from ca.trustpilot.com
I've only used William hill in my life , but past few month either can't get on at all, problem after problem but ok to take money absolute joke
Nar Gurung
27 November 2023
Comment from ca.trustpilot.com
Very poor slots gaming even I got 30 spins £1 stakes they gave nothing just £14 when you play slots not coming free spins after £100 there come free spins but nothing just £14 24 spins
john williams
27 November 2023
Comment from ca.trustpilot.com
Their customer service is a joke, the counter locations are rarely hosted by agents, and they have some of the worst odds of all the books. I have had a William Hill account for 5 years until this last debacle. I will never give them another dime!Steer clear of this company.
Gary Mckechnie
25 November 2023
Comment from ca.trustpilot.com
Great app, great customer service A+
16 26
25 November 2023
Comment from ca.trustpilot.com
The truth, the whole truth and nothing but the truth. William Hill owe me money for a game that was rigged. Glitches when a feature was about drop in but never did. And when we did get 12 n 15 free spins on Holy makeral at 5£ a stake we got absolutely zilch back in wins.higher stakes mean higher prizes stay clear of this site
Nikki Jeffries
24 November 2023
Comment from ca.trustpilot.com
3rd week now and another over 400 loss.The answers from William hill customer services are an absolute joke once again, didn't answer 1 word I said even after reporting a feature thay does not work on the game
Eddie T J Naylor
24 November 2023
Comment from ca.trustpilot.com
surprise surprise they lowerd the rtp on eye of horus now start giving out 5 free spins on it i wonder why. lol
Carole Bernardo
23 November 2023
Comment from ca.trustpilot.com
Would happily give this sh.t shower no stars if that was possible. I gamble responsibly, keeping my bets within affordability, as they are always advocating. But that's not really what they want! As I've lost only £60 in the last 12 months, they've decided I'm not worth their time. Out of the blue, no more promos. Fine, that's their prerogative. But then locking my account so that I cannot withdraw the balance of my money! And outstanding bets on Premier league season and racing classics for next spring, Lord only knows where I stand with them!! Avoid like the plague!!!
Eddie T J Naylor
22 November 2023
Comment from ca.trustpilot.com
take take take today, bonus is paying peanuts or nothing but dead spins joke of a site.
steve monaghan
09 January 2024
Comment from ca.trustpilot.com
So getting in touch with William Hills is now virtually impossible unless you speak to a "Bot" or pay premium rate to speak to a Human being. Had a 16/1 winner on Sunday but SP was 28/1. Apparently they don't pay BOG anymore for a better customer experience??? Never even knew they had stopped doing BOG or obviously I wouldn't have put bet on with them. I will only bet with Bookies who do BOG from now on and so should everyone else!!
So getting in touch with William Hills is now virtually impossible unless you speak to a “Bot” or pay premium rate to speak to a Human being. Had a 16/1 winner on Sunday but SP was 28/1. Apparently they don’t pay BOG anymore for a better customer experience??? Never even knew they had stopped doing BOG or obviously I wouldn’t have put bet on with them. I will only bet with Bookies who do BOG from now on and so should everyone else!!