William Hill PLAYER REVIEWS(3328)
Charlie
29 July 2023
Comment from ca.trustpilot.com
After hundreds spent over the week i finally managed to get a small withdrawel! Thankyou!. No were near what iv put on but its nice to finally win something on this site
Maria .R.B
28 July 2023
Comment from ca.trustpilot.com
I opened an account with WilliamHill and made a deposit, but issues began when I tried to withdraw money. It's a difficult process, and they required all of my information, including PayPal and the address I lived at for the last six months.Since I stopped betting and decided to invest my extra money in a portfolio with Plutonium Investment, I feel more at rest and I'm glad I made that choice.
stephen pritchard
28 July 2023
Comment from ca.trustpilot.com
Scatters only seem to pay out pennies,I had one scatter after putting in £40 and the scatter returned nothing at all 😂 don’t be using their slots ever again seems like they are fixed
Kevin Fitzgerald
27 July 2023
Comment from ca.trustpilot.com
Contacted their ‘customer services’ spent 5 hours being passed between their Team and their non-existent ‘supervisors’ was then promised an email resolution for a problem they didn’t resolve and the email never arrived!They are the worst for customer services and have made it impossible to speak to anyone…then complained to their corporate team who say ‘we have learned from this’ but they never do!Just the worst bookmakers who couldn’t care less…Don’t play with useless William Hill
AAA
27 July 2023
Comment from ca.trustpilot.com
Been using the site for 15 years. Football, golf, darts, horses, excellent offers and no problems depositing or cashing out. Even had a payout 8 months on from a shots on target bet when they realised they had made a mistake, found I suddenly had £800 in my account (lovely suprise, I remember watching the game and didn't think I had won). Had three genuine problems in the 15 years and contacted customer services. They sorted the problems immediately with apologies and good will gestures (£). Other problems i have come across were just me not understanding the clearly displayed rules, but these were communicated to me in a kind and sympathetic way and I was offered a refund and free bet on two occasions when it was not even William hill at fault. I feel very looked after and respected as a customer. Seems to me the problems people have with the site is with the casino side of it, which I stay well away from. I think people have deluded and unrealistic expectations of getting profits from games that are designed (and openly published) to favour the casino. Stick to betting
cabman
26 July 2023
Comment from ca.trustpilot.com
I remember going back years William hill were a trusted and respected bookmaker.The founder was renowned for not closing winning accounts,fast forward to today,how things have changed.Unless you are gullible or a mug(same thing)you can't even get a bet on.Of course you can play all day in the casino and do your proverbials,but if you show any sign of winning on the horses or dogs,the game is over.Tried to place a £10 bet on a 7/2 chance,""You have exceeded the maximum""but we'll lay you £2.85,really.So all you mugs who give them 5 stars because you actually won on the slots(forget about the 999 who didn't)you carry on feeding William Hill and let me know how much you've lost at he end of the year.
Clare Hargreaves
26 July 2023
Comment from ca.trustpilot.com
Appalling customer service, they close your account with no explanation why then won't let you back in when you have funds in there, and ignore all correspondence
William Nolan
26 July 2023
Comment from ca.trustpilot.com
Wow, what a truly horrendous company to deal with.Opened an account less than 24 hours ago. Deposited, placed my bets, got free bets, etc...all fineFew hour after my bets settled stating I have been banned from offers and stake restricted, absolutely no reason for this and no reason given.So log into my account and now seems Im frozen out. Been on live chat trying to sort this out, was put on hold and told it may take 10 minutes or so, then a further message stating it may take up to 30 minutes....this was over an hour ago. Who on earth do these people think they are? Making their customerers hang around like fools?
Kevin
26 July 2023
Comment from ca.trustpilot.com
Banned me from promotions and restricted my betting amount size a few months ago out of the blue for no reason whatsoever!! I only deposited 10 or 20 quid here and there now and again .Not deposited a penny since William hill are dead to me !
Craig
26 July 2023
Comment from ca.trustpilot.com
Surely that fines been paid william hill you can stop ripping all your customers off now. By far the worse casinos I've ever played on. Genuinely don't know how they still have a licence it's shocking. I've been going on the slot machines in my local william hill for years and not once walked away with money. There's a ladbrokes a few shops away and I've won in there plenty of times. Greedy horrible parasites
Thomas Jones
25 July 2023
Comment from ca.trustpilot.com
After 7 call,s to customer services I got through, I asked when a ra e has started how long do you get before the bet is voided he told me he couldn't answer that question then hung up
Robert Ward
25 July 2023
Comment from ca.trustpilot.com
The government should implement new law to casino sites in UK that you have to read customers reviews about there site before any deposits are aloud. As of review I just read about William Hill was very worrying. We only demand 😤 fair play
Victoria Breslin
24 July 2023
Comment from ca.trustpilot.com
Used to win occasionally but this last couple of months that’s dropped to nothing. Don’t bother, go anywhere else!
Dariju Polianskis
23 July 2023
Comment from ca.trustpilot.com
Unfortunately I don't have a choice but to give 1 star other wise I wouldn't do it, I spent money and so on but they just banned me from everyday freebie and didn't get exactly answers why, just they have a rights...all those sites are scamers, we spent a money someone maybe last so the owners of those sh... can spent time on the private boat, stop spent money there....
customer
22 July 2023
Comment from ca.trustpilot.com
Still without a doubt the worse site there is totally rigged utter ripoff place definitely needs another huge fine
Jonny Loomes
22 July 2023
Comment from ca.trustpilot.com
I'm very disappointed with this company. I won a bet but they informed me that I placed the bet too late! Somehow I feel they would of kept the money if the bet lost. I am very disappointed with William hill. I would advice to go with a betting company that pays out when you win. So upset with this company
John Cotterill
21 July 2023
Comment from ca.trustpilot.com
Very poor. All trickery and small print. Not to be trusted. Bet 365 is a much better option for beta and have proper customer service who resolve issues rather than just side step the issues.
Jack Vaughan
21 July 2023
Comment from ca.trustpilot.com
From what i have experienced over the past few days the company's main goal is to try and take money out of your pocket and put it in to theirs they don't give an absolute s**t if someone has a gambling addiction or a severe mental illness they will take from anyone yes literally anyone. I would not say i have been unlucky at all recently but rather I have been unfairly treated maybe even I would go as far as to say scammed or ripped off. The bad reviews are unfortunately true the only good things are that when I have won recently they have paid out instantly but apart from that terrible company and would not recommend gambling or betting with them. I would stay well away from sites like this if that is how they are going to treat there loyal customers basically not even paying out anything at all and when they do the minimum. William hill should really be shut down but as some of us know there are others as well like ladbrokes that do tend to do the same to.
Charlie
20 July 2023
Comment from ca.trustpilot.com
When you do over 50 games of solitair in the week and get 1 completed game out of the 50 plus! wow shocking absolute shocking corrupt fixed gamesplay! Disgusting. No wonder your reviews are the lowest. Just a fixed corrupt site.
Eddie T J Naylor
19 July 2023
Comment from ca.trustpilot.com
Online betting group 888 Holdings, the owner of William Hill, has said its licence to operate in Britain is under review, after a dramatic intervention from the Gambling Commission that derailed a leadership bid from three gambling industry veterans.5 days ago looks like they are in trouble again dont waste your money here.
Liam
19 July 2023
Comment from ca.trustpilot.com
Absolute con of a site dont ever trust these 15 free spins won 1.80 all the time your conning cheating people hate the casino side
Char W
19 July 2023
Comment from ca.trustpilot.com
Use to love william hill, played slots would always have little wins here and there and felt like I was getting enjoyment playin but over last 2 months it's stopped absolutely nothing at all no bonus no decent wins my promotions are restricted they won't reply to my emails about this but are quite happy for me to deposit I even went has far as to put a deposit limit in place and then remove it to see if they would stop me and they didn't even though they tell me the reason I can't access promotions is because they have a duty to safer gambling ? But yet would let me deposit again and again without even trying to stop me !! Well that's it u won't see another penny of my money you don't play fair william hill I hope the gambling commission come down on you hard 😉
sunny
18 July 2023
Comment from ca.trustpilot.com
Starting putting restrictions on my account even though I’ve lost hundreds, just like the rest take your dosh 💰 without blinking, try to get it back is another story
Mark Armstrong
18 July 2023
Comment from ca.trustpilot.com
Playing premium play at £2 a spin hitting the free spin feature 3 times returning £6, £9, and £4:50 rtp displayed at 92% £100 played.The sooner these places get shut down the better. They plague society and are a drain on society heaping nothing but misery. There's only 1 winner and it certainly is not the customer.
Andrew Struth
18 July 2023
Comment from ca.trustpilot.com
I bet regularly on the horses and I’ve had absolutely no problems with Hills.Cashing in your winnings is so quick I can honestly applaud hills professional approach.I’ve bet with hills for years and even after winning high amounts I’ve not had a single problem with cashing in my winnings unlike other high street bookies.I don’t worry about my winnings going into my account slowly far from it they are in my account within minutes.Good show Hills keep it up I strongly recommend them.
customer
17 July 2023
Comment from ca.trustpilot.com
Shockingly bad. In shop The staff are rude and nasty. The machines are awful, look at the gaming odds, the fruits, some are 91% on £2 stake and low as 84% on 20p. Roulette is 35/1 with 39numbers. The pre gamble (green bar) is totally rigged. Did 150 spins not one wheel win and my highest bet was £7.40. Even the 50/50 pre gamble of a £4bet is fixed.One point I had spent £30 for 1 wheel spin of £4. Never again, thieving devils.
Beth Marsh
17 July 2023
Comment from ca.trustpilot.com
Awful, I use loads of gambling sites never have a problem, yet William Hill takes your money and then decides to block your account once you start winning for no reason what so ever. Absolute CON
ChelseaDad
17 July 2023
Comment from ca.trustpilot.com
Anything but fair.Win small, lose big.After a certain amount of time they switch off wins. You'll have dead spin after dead spin with feature icons removed.Cheating. Just save your money people.
Neil Pomroy
17 July 2023
Comment from ca.trustpilot.com
I have been using William Hill for around 5 years and have slowly got used to the format to the point that about 6 weeks ago I made it my preferred betting site. But no more - I was informed by email that I would no longer qualify for promotions but no explanation was given. Also my bets have been restricted to low amounts like 10p. Is this a joke. I feel like a second class customer.Strange as I was at the point of recommending them.
Liam
17 July 2023
Comment from ca.trustpilot.com
How can u never get a bonus all this site does is take take take all the time nearly 8 months and not one bonus on games we'll done sites gone right down hill thanks alot
sue coulson
16 July 2023
Comment from ca.trustpilot.com
Have been a customer for years,Tried logging on yesterday and it says I have self excluded from my account which I most definitely have not,Spoke with live chat and that was a waste of time as they are no help at all…. Funny how you make a withdrawal and suddenly cannot access my account!!! Scammers
Hannah Jones
16 July 2023
Comment from ca.trustpilot.com
Con artists. V infrequent better. Made some money last year. They have since closed account and making me jump through very complicated hoops to get back about £40, involving selfies, printed bank statements (w all sorts of requirements set). No actually in t+C's that needs to be printed but now passed me on to supervisor who hasn't appeared (waiting now 30 mins). So many betting companies. Avoid this one. Joke. Con artists
jackpalance1
16 July 2023
Comment from ca.trustpilot.com
Closed an account with 888 2yr ago now all of a sudden I can’t use Willy Hill account which I had for many yrs .Seems 888 bought WH now closed account applies to WH .I never closed my WH account and never would have it’s ridiculous what’s happening at the moment!!!👎👎
Diane Ball
15 July 2023
Comment from ca.trustpilot.com
Michael, who reviewed this bunch of clowns, committed the cardinal sin.. He WON... Once you dare to WIN with any of these online sharks, they'll restrict and close your account... They all only want thicko"s @ mug punters.. Use the Exchanges, you can't get shut-down..
Miroslav conka
15 July 2023
Comment from ca.trustpilot.com
After so many years they just closed my account for no reason ...This is massage what I get;I am contacting you today from the Safer Gambling Team at William Hill. "After careful review of your account, we have identified some key indicators of concern and have taken the decision, with your very best interests at heart, to close your online account."So disappointed ...👎
David
15 July 2023
Comment from ca.trustpilot.com
Chris the previous reviewer is correct,you haven't got a chance with these online slots,they are so rigged.... unfortunately these scum of gaming companies don't give a toss how they scam money from people,low life scum. I wish you all the best for future Chris.
John Pickard
14 July 2023
Comment from ca.trustpilot.com
William hill needs closing down spent 1000s not even eligible for free spins bonus drop the bookies Is a discrace need robbing for robbing people the staff are very cheaky too and just cut you off
Chris
13 July 2023
Comment from ca.trustpilot.com
Hope this review helps at least 1 person.I used to be in William Hill shops most days on the machines and sometimes online slots/casino etc.Thankfully i found the strength/sense to stop and haven't given them another penny since , and so can you !!Of course all the games are fixed in their favour , these programmes that run the software for the games are designed by William Hill and the Software providers so of course it's very easy to turn the dial to their favour , that's why we all lose. It's run by their computer software and we'll never beat the computer.I've been there , it can be difficult but, think to yourself that your not prepared to chance your money against their pre programmed games knowing we probably going to lose and keep losing.Forget the money lost , it's behind you but be sure and believe in that you won't lose anymore with them or give them any more money.You can stop by thinking , No, I'm not prepared to chance my money anymore, ive genuinely had enough of these games and im going to keep the money in my pocket and possibly even do something normal with that money.Once you get past a week or two , it's much easier from that point and you'll look back and think why on earth was i doing that.
Richard Green
13 July 2023
Comment from ca.trustpilot.com
Do NOT open an account with this disgrace of a company. You will NOT get any money you win into your account. Never used any of the casino type games, simply standard bets on football or racing. I had not used the account for a while so THEY emailed me to remind me of my positive balance. I try to login to use this balance and my account is closed! Contacted on help and even though they totally agreed that the money in the account is mine they still would not unfreeze the account. At first I didn't want to withdraw the money just to have another bet but then I just wanted what was mine. Then they want pictures of me and pictures of documents (not just one - a LONG list). Might have been worth the hassle and time, and it would have taken a LOT of time, for a shedful of money but we are only talking about £8 here! Yes, EIGHT POUND! I have my logon ID and my password, they agree the money is rightfully mine BUT I cannot have it unless I jump through hoops. Lookign through recent reviews I am not alone in this experience. Shocking behaviour.
Shane Blessington
13 July 2023
Comment from ca.trustpilot.com
Avoid at all costs... played 1 particular game fire and Roses joker for months. Must have had over 1000 spins on it free spins set to x10 doesn't give you any. rose full for bonus wheel and nothing. Most you can win in wheel £162. Absolute rip off and should be shut down. Day light robbery
Kathryn
12 July 2023
Comment from ca.trustpilot.com
Fed up this sh t site I deposit low once a month I'm always down on my returns so it says on my account and it's rubbish. Fiver used to get me a few lucky wins. I never win on their bingo. I find you win once and then nothing. I'm sick of them taking and not a single bonus round either 😕. I think I'm going elsewhere as they're a joke
Michael
12 July 2023
Comment from ca.trustpilot.com
Was fine until I won money, not even a lot, £105 but they make that impossible to withdraw. Asking for documentation I don’t even have. Just thieves, offer you bonuses etc but if you ever win you can’t get the money, just steal it. Absolute con artists, hence why they’ve got such poor reviews. All that money for adverts comes from them stealing the money from people who have the audacity to win a bet. My account name is Cozza704, withdraw my money you thieves
Maciek J
11 July 2023
Comment from ca.trustpilot.com
William i start feel not good because You stop be fair i play before and be very happy i know is Casino but we need more chance to win or some bonuses now for a 2monnth i lost money every play time please doing something for win rate better or give more chance to win if u dont wanna lost player's thanks and i think You change this
Stuart
11 July 2023
Comment from ca.trustpilot.com
Slots = rigged with ZERO return to player, like most of the companies hiding/based in a tax haven.Will keep account for betting on sports I think - usually decent odds, but seriously - avoid the slots like the plague. Alternatively, with each click of spin, imagine you're dropping another 20p into some billionaires slush fund piggy bank..
Adam
11 July 2023
Comment from ca.trustpilot.com
William Hill 5 free spins win Zero most of the time.What is the point in WH giving you free spins and bonus drop when you win either a few pence or nothing 99% of the time waste of time
Marion Powell
10 July 2023
Comment from ca.trustpilot.com
They banned me from any bonuses the day after I'd signed up without me even doing a single bet or a bingo game avoid like the plague
Gary legge
10 July 2023
Comment from ca.trustpilot.com
I tried my usual 3 acca football team boost but the boost didn’t pop up & wasn’t offered! I thought that’s weird seeing as tho I’ve used the acca countless times! So logged out tried again and still nothing! So I finally placed the bet without the boost! It wrangled me so I tried speaking to one of their people! They told me the 3 acca football bet wasn’t a bet! I then spoke to another person and they told me it was a bet but the boost wasn’t actually added until after the bet had finished ✔️ I knew this was utter nonsense because you would need to see the odds before you actually bet and! I’d done the bet countless times before and the boost always! Appeared before I’d bet! Wouldn’t it be quaint if they actually employed people who knew what the rules were
James g
10 July 2023
Comment from ca.trustpilot.com
Absolute vile site they take your promotions away from you but still let you deposit freely and win absolutely nothing because the whole site is rigged the slots are absolute dog sh!t this is the worst site of them all avoid at all cost because you will get no return whatsoever they are nothing but greedy scamming b@stards and I hope that soon enough they will loose their license
Shaunna Conlon
09 July 2023
Comment from ca.trustpilot.com
Absolutely disgusting!!! Was playing with a 20p stake and ended up taking £30 spoke to Mavi via live chat I asked to raise a complaint and for a manage he completed dismissed anything I said and clearly didn’t understand the issue!! Scam
steven thorpe
29 July 2023
Comment from ca.trustpilot.com
This company was perfect when owned by William Hill.I only play poker games and was winning approx 15 pounds a week from the freerolls and since 888 holdings has taken over Im lucky if I win a quid and its always losing with good cards to a donkey taking the chance with 72 os or something daft. Its been the same thing daily and they say its random.Yeah and I'm a unicorn wrangler.They play the card, we have to much to lose by cheating and setting people's accounts to lose if you don't deposit regularly and people believe it. Ever heard of bluffing.They know nobody will pursue it as they have unlimited funds for lawyers to get them out of trouble and just pay a small fine.Time to wake up I think.Oh and there is around 15 new people now and they always seem to win as if they are colluding as you will notice if you play the app, hardly bet against each other but all over the raise and re-raise with another person or 2 playing the handThey appear to have joined as soon as 888 took over too and I've only seen them lose a couple of hands though they play almost all.
This company was perfect when owned by William Hill.I only play poker games and was winning approx 15 pounds a week from the freerolls and since 888 holdings has taken over Im lucky if I win a quid and its always losing with good cards to a donkey taking the chance with 72 os or something daft. Its been the same thing daily and they say its random.Yeah and I’m a unicorn wrangler.They play the card, we have to much to lose by cheating and setting people’s accounts to lose if you don’t deposit regularly and people believe it. Ever heard of bluffing.They know nobody will pursue it as they have unlimited funds for lawyers to get them out of trouble and just pay a small fine.Time to wake up I think.Oh and there is around 15 new people now and they always seem to win as if they are colluding as you will notice if you play the app, hardly bet against each other but all over the raise and re-raise with another person or 2 playing the handThey appear to have joined as soon as 888 took over too and I’ve only seen them lose a couple of hands though they play almost all.