William Hill PLAYER REVIEWS(3329)
customer
09 July 2023
Comment from ca.trustpilot.com
Finally deleted this rubbish I can honestly say that I’ve never played such a ripoff rigged one sided site it’s a waste of time and money even thinking you’ll win anything on this place it’s so bad it’s unreal just delete your account and save your money
Robbin Bridge
09 July 2023
Comment from ca.trustpilot.com
I'm going to keep it short and sweet.This is not a complaint it's just a fact stating review.You don't get fined £19m if you're innocent.Nuff said!!!!!
ALe
07 July 2023
Comment from ca.trustpilot.com
Deposits 1k and on my records when I’m paying I only lose 400 which still left me 600 left but then suddenly it all gone. Tried to contacts them no one answer and now they sent me the records I’m playing which totally incorrect on my records playing.Asking for explanation they just transferred and told me that’s my responsibility yes but why I lost 600 and the 2 records not even matches also I only playing a few games which is can remember but they given the records from them which totally faults. Avoid avoid…I’m gonna escalating this with my bank if I don’t receive back my 600.
Mikael
07 July 2023
Comment from ca.trustpilot.com
If you need support from live chat, don't bother will 'Bianca' ladylee' or Neil' and probably any of the others, will cut you off with no answer and will tell you to log off just to end the chat knowing the chat will close as you need to log in to talk to help staff...don't waste your time on this stupid site, there are others that are actually helpful if you need it
Michael S
06 July 2023
Comment from ca.trustpilot.com
As I recently experienced first-hand my…As I recently experienced first-hand my own positive review of William Hill being deleted by Trustpilot, I decided to conduct research regarding the online casino reviews found on the website. After selecting 30 top casino brands such as Bet365, Ladbrokes, Betfair, and Betfred in order to analyze their customer reviews, I noticed a tendency of negative feedback across the board.This led me to question whether these companies were all scam operations or if there was something else at work here. It further raised my suspicions about why Trustpilot had policies for deleting positive reviews, if indeed it was true that customers were seeing their remarks being taken down from the platform.Could Trustpilot be attempting to extort these companies for money if they want to open accounts and avail of its monthly services? These are some interesting questions posed by this research.Recent research into the reviews of major casino brands on Trustpilot, such as Bet365, Ladbrokes, Betfair and Betfred, has yielded surprising results: an overwhelming majority of the reviews are negative. As someone who has had a positive experience at William Hil by winning 1700 GBP and being paid promptly, I am inclined to believe that these reviews cannot be representative of the services provided by all casinos. I wonder then, what could be motivating Trustpilot to delete genuine positive reviews?Could it be that trustworthy casinos are paying for their good reputation through extortionate monthly fees imposed by Trustpilot? In order to examine this question further, we need to gain a better understanding of why Trustpilot feels the need to delete so many positive reviews.
Rachel Pooley
05 July 2023
Comment from ca.trustpilot.com
Terrible sight iv deposit nearly£400 in the last 2 months and iv never won anything bk hardly no bonus rounds either they obviously trying to make there money back tha they lost by not bein far in there games 😡😡
Ozturk Gunduz
05 July 2023
Comment from ca.trustpilot.com
I lost more than 10k total since I join wh . Impossible to win anything from this site . Last 2 days i lost £1000 from slot machine !! Still no bonus given . This is like a joke !! Scammer and greedy firm . Stay a way !!!
Daniel Stevens
05 July 2023
Comment from ca.trustpilot.com
PLEASE PLEASE PLEASE READ This is a 100 percent honest review and not an angry reaction to a bad run etc . But I plead with anyone looking to sign up to this account to avoid at every single cost . So I am a compulsive gambler and over the years I have played all the main players in the casino field . William hill is absolutely by far the worst I can not express how bad this site actually is . I have been playing this site for a while now due to only one o have access to and they without a doubt can see patterns in play and deposits . To sum this up i have deposited over £2000 in the last 3 days and max spin I will use is £1 . Sometimes it will spin through £300 plus to get a bonus scatter and when this happens the bonuses are awful and very rarely pay out over x20 the bet . I have never ever come across this from other sites and for William hill to state that it’s all a number generator luck thing I can’t express how much of a lie this is . I have no doubt something illegal is going on with the way this site plays and the lack of duty of care they legally have to offer . I can also state there has been a very obvious change in play once William hill was hit with the big fine . I am sure this will all come out one day when they are caught and this is made public . So please all just stay away and find a fair play site that follows duty of care practices
Daniel
05 July 2023
Comment from ca.trustpilot.com
William Hill is extremely unfair, I've been keeping an eye on my net deposits for around 6 months now, and it's continuously been red... 6 months down is an absolute joke and should be illegal!Been a regular customer since 2015, and I don't have a single memorable moment at William Hill, which tells me a lot about a brand that I put a lot of trust and loyalty in to.After looking at all these reviews, William Hill are obviously rigged to Hell and back, and are purposely causing gambling problems, by being inadequate towards every single customer they have, or so it seems.William Hill is literally punishing their players for getting a £19m fine... But they deserved it, and they deserve more!And you know every customer here, is right about what they're saying... You can't reply to hundreds of the same negative feedback, because how can that many people be wrong about the same thing?I believe a full investigation of William Hill is needed, I think all players should move away from their brand until they have no customers left to abuse... Can't make no money if there's no customers to rip off!⛔️ !!!AVOID!!! ⛔️⛔️ !!!YOU'D HAVE MORE LUCK AT A BLACKLISTED CASINO!!! ⛔️
Steven
05 July 2023
Comment from ca.trustpilot.com
Don’t be fooled by there slots games or there roulette there definitely rigged not to feature and pay out peanuts.I’ve got slot maxed out been like it now for over a day the slot won’t feature spin lose all the time very disappointingThis once was a great site to play but now I believe it is rigged i play the Blazing piranhas wnd when i get close to the feature i get little to none numbers to activate the feature and tonight it cost me over 10 pound at 5p play before i got the feature and twice within 7 days i have had the feature and to be honest it wasnt worth the chase trying to activate the feature as i got the lowest win if the game £1.50,its all a big con and they wont be getting any of my money, These are con artists so AVOID at all costs as you will never win unless of course you are associated to the company as for the feedback on here the only good feedback i believe are family or friends or members associated with the company AVOID !!! AVOID !!! or you will regret joining.
MrWacky
03 July 2023
Comment from ca.trustpilot.com
i don’t even know why people are hating i’ve been doing live blackjack it’s been the most fair expirence people need to stop digging into there loses and trying to win it back the website is top tier
Malisa Patel
02 July 2023
Comment from ca.trustpilot.com
I’ve literally played the past 3 days spending over 2000 doing £5 spins and not 1 feature on all the games I played and the max amount one on a spin was 60 quid! The RTP is absolutely outrageous. Just closed my account as they use to be great now their just stealing my money
Philomena Mooney
29 June 2023
Comment from ca.trustpilot.com
Despite a nice little win recently I'm still only giving 2 stars for a reason. I've been on this site a long time and would be a regular depositer A long long time ago, probably over a year ago or more I stopped getting any free spin emails and when I kept getting "communication error" messages on the free daily bonus drop after a few weeks I dropped them a message to tell them it was broken. It wasn't broken. I had essentially been banned from all promotions for 'unfair play'To this day I still don't know how because at that point I'd never even made a single withdrawal but plenty and plenty of deposits. I looked at the rules and this boiled my blood General restrictionsa. We expect you to be fair when you take part in promotions. We consider certain types of play to be unfair and to break these terms and conditions. These unfair types of play include the following.» Using ‘minimal risk wagering patterns’ (that is, a set pattern of bets or stakes that unfairly minimises risks).A multi million pound company doesn't want me to have 5 free spins in case they lose 50p because I'm being unfair by trying to stetch my money by betting low ? Yet It's not unfair to take hundreds of euro from me and have poor RTP? So they want me to maximise my risk whilst they line their pockets woth millions? I still don't understand this. Some people play for fun. Deposit 20 quid and try stretch their money with 10p spins. Of course it's minimal risk. It's also minimal payout if you do win anything on a 10p spin. I honestly felt like a criminal mastermind from oceans 11 🤣
Hughie McCullough
28 June 2023
Comment from ca.trustpilot.com
I wonder if someone from William Hill can tell me why, when emailing a complaint to William Hill, I was asked to open an account with some company? called Revolver? I couldn't go any further, after typing my comments and contact details to William Hill,unless I opened an account with this company?
Carley grattage
27 June 2023
Comment from ca.trustpilot.com
❌stay away from this site ❌ something as defiantly gone wrong with this site as it used to be fair and one of the best to play on. These last weeks all it as done is take and take money . Only ever see 2 scatters and if you are luck enough get 3 on a £1 spin you only win a couple of quid this is on King Kong cash, even bigger catch, fishin frenzy megaways, fishin frenzy jackpot king , big bass bonanza, bigger bass bonaz and gold bets. I was playing on the gold bet at £2 spin not once did the 3rd scatter come in even after depositing well over £100 same on King Kong cash 3rd scatter never come in even after depositing well over £100 and playing on £1.40 spins. These definitely need investigating as something ain’t right here and I’m not the only one to complain read through the reviews . I have recorded playing on here and I am looking into someone who can look further into this.
Jack
27 June 2023
Comment from ca.trustpilot.com
So I’ve waited to review the site, as I’ve been in the green in terms of net deposits but like with other sites they slowly claw back, which makes me believe some casinos use deposit tracking.However William Hill is by far one the best Casino on the market, I haven’t felt something dodgy is happening, I have had an unlucky day here and there, which is down to RNG, but unlike the casino crooks such as Entain Group (Ladbrokes, Gala brands and Coral), SkyVegas, SunVegas, PaddyPower, Monopoly.As stated I genuinely believe the RTP representative on William Hill. I’ll say my top 3 online casinos are William Hill, Mr.Q and Lottoland.Betfred and Betway seem decent but not had a long enough experience to rate them properly.
Pat Graham
25 June 2023
Comment from ca.trustpilot.com
Placed a bet last year around November 2022.the bet was 16/1& 20/1. 2 x £5 ew singles & a £5 ew double. Lucky for me both selections won. So I had a good return on my investment. Went to the counter to collect my winnings and the manager said I can't pay you till the next day, which I had to accept. But I said next time I place a bet can I for example put a bet on Friday and come in the next day and give you the money. Obviously not the manager replied. But I said it's OK for you to do it to me tho. I'm telling you now guys if you want to put a decent bet on in a high St shop and you get lucky and hit a good return 9times out of ten you will probably asked to come back the next day. These shops should tell you before hand that they haven't got the money to pay you if you come up trumps. Pour and underhand way of running a business.
Ryan Crichton
24 June 2023
Comment from ca.trustpilot.com
Absolutely fuming with you William hill IVE DEPOSIT £100s.. Not one bonus game not any free spins ya an absolute joke I'd stay away people if I was you AVOID big time they just take ya money and don't get nothing back and they say its Entertainment there a joke needs closing down
CJ
13 June 2023
Comment from ca.trustpilot.com
It's decent. Fairly fast withdrawal via PayPal, usually a few hours. The bonus drop feature is so so bad. It's definitely fixed. I say this because I do the bonus drop every single day and used to win everyday and now I haven't won a single thing for about a month. The thing I do like about William Hill is the 5 Free spins occasionally. Also, a friend showed me that you can get 5 free spins daily via the sports section which I didn't know before so that should be more widely known. It used to be my main slots go to along with paddy power but now I barely deposit on it. The app is quite slow too but not sure if that's actually my phone. Overall, decent
Paul Picton
15 March 2023
Comment from ca.trustpilot.com
Staying at Village Hotel Swindon tonight and disgusted listening to loud mouthed staff of William Hill staying here while they drink and smoke outside hotel on how they swindled and short changed people at Cheltenham today. How disgraceful. They laugh and joke about this So dis-respect-full to the people using their Service at Cheltenham and makes you wonder what happens in their betting shops?
Chevon Barker
15 March 2023
Comment from ca.trustpilot.com
I am ABSOLUTELY APPALLED BY THE TREATMENT OF YOUR STAFF!! Full disclosure I'm a black man from the West Indies. For a young woman to tell me " go suck your mom" and "I will call my "nigg*s" for you".This goes beyond the parameters of your job, you're now threatening my life! I work 6 nights a week and I can admit that gambling is not the best way to move forward with my life, but for the shop attendant to call me a"bum" and threatened my life is fully and totally unacceptable. Look at the footage! She called the police, refused to pay out and was down right DISRESPECTFUL!I'm a gambler that's a choice I made but I dont need the staff of the establishment I'm punting into to call me a bum.
John Sanders
15 March 2023
Comment from ca.trustpilot.com
NEVER use William hill either on line or in their shops. I opened an account with them won £50 and it only then that they wanted a copy of my bank card, BOTH sides with my security number on it, my passport, and proof of my address before they would pay out my winnings. They are scammers and cheats Leave well alone or you will be next
Sam
15 March 2023
Comment from ca.trustpilot.com
Went onto there chat service over something so small originally and was argued the toss with by Jolina for 20minutes straight before she refused to transfer me to a supervisor/manager once I was transferred it seems as though the supervisor just copy and pasted information to me about how unhappy William hill is when people have to complain and how they want you to have the best experience possible !! As I just said this inflation seemed to be copy and pasted by a SUPERVISOR avoid at all costs
Willy Hilly
14 March 2023
Comment from ca.trustpilot.com
Beware, they closed my account and kept my money. Referred me to a fictitious email they claim to have sent on how to get MY money back. A bit difficult when they didn't send it in the first place.I clearly had the audacity to win a few quid from them. Not the kind of "customer" they want.
Ben Pastor
14 March 2023
Comment from ca.trustpilot.com
awful to deal with, i deposited money then went to withdraw and they refused to do so, after 2 full days of back and forth and threatening further action they finally allowed me to withdraw, during this ordeal the agents i spoke to were rude, didn't listen and didn't care they were in breach of consumer law
Jordan
13 March 2023
Comment from ca.trustpilot.com
What a scamming company.Set up my account and played through some bets plus lost money on slots as you do then within a few weeks they remove promotions randomly and then lock the account down after id made another deposit. No reason just - sorry you cant login. No verification, nothing.I asked on live chat what's going on and there response is - sorry I cant provide any more information. so am i just supposed to lose my money and let you have it? Terrible company.
Mark Armstrong
13 March 2023
Comment from ca.trustpilot.com
William hill ossett, over £100 on diamond blitz @ £2 a spin and not a single win absolutely shocking. Then the roulette game freezes or the wheel skips, these machines need banning, I enjoy gambling but the machines in book makers are there for 1 thing to rip people off.
customer
13 March 2023
Comment from ca.trustpilot.com
I've been with William Hill since day 1. But since they were bought over everything has gone down hill. You use to get great rewards for loyalty. Now you get nothing but 5 free 10p spins on slots you never win 1p on. You have to place £10 bets on random stuff to get a £5 free bet back. Paddy Power rewards are much better. Up to £10 free bets for spending per week. And they've given all members 3 £5 free bets for Cheltenham.
Carl Higgins
13 March 2023
Comment from ca.trustpilot.com
Site isn't too bad win some lose some but my recent game was an absolute fix. Used about 75 spins. Could of activated the bonus 23 times in total and every single time was a loss. If that was based on sports betting they would offer me a million to one. Sort it out willy
Dave Harris
13 March 2023
Comment from ca.trustpilot.com
Really bad Customer service. Suspended my account permanently without any evidence and kept my money. Currently awaiting response from complaints team. Don't not deposit funds onto this site. Really bad.
anthony mann
12 March 2023
Comment from ca.trustpilot.com
I won a two tournaments today. On both occasions they did not pay out. They did refund the first time.But refused the second time.Will contact ofcom tomorrow.I tried to contact customer services - showed screen grabs of the win - as proof and still would not pay out. I had clear evidence - yet - totally disregarded.It is outrageous - if your reading this WH please feel free to contact me - i have the screen grabs.Terrrible
Shawn Terry
12 March 2023
Comment from ca.trustpilot.com
The best pay out for slots. I’ve had some big wins These guys pay fair. For the last 3 months I’ve been on slots I’ve stop my self from doing it.If I keep carrying on I will lose my money. I be back in one year. The only app on my phone, I’m gonna keep is William Hill. These guys are the best out there. I could name a few sites are real bad I be leaving my reviews on all of them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️10 stars for William Hill
Tania L
12 March 2023
Comment from ca.trustpilot.com
Worst site I have ever come across depositing money no problems won some made withdrawal didnt receive any winnings had to send crazy amount of verification documents and then when they unlocked my account stole my winnings and making out I had no winnings biggest scam sight I have ever know stay well clear of this sight
Bill Graham
12 March 2023
Comment from ca.trustpilot.com
Stole my money as i forgot about an old account when i opened a new one, no refund or money back or transfer! Avoid Avoid Avoid
Roo
12 March 2023
Comment from ca.trustpilot.com
William Hill don't understand or respect people's right to privacy and security. They are blocking IP addresses associated to VPNs meaning they want you to be tracked by them, analytics companies, your ISP, and the goverment.For this, they cannot be trusted. Use a VPN friendly Sport Betting site such as SkyBet, BetFair, PaddyPower, Coral, Ladbrokes, etc...
Stephen Fox
11 March 2023
Comment from ca.trustpilot.com
Do not play poker on this site it's terrible they take your money and that's it don't be the fool don't deposit join gg poker it's real ths site is a scam
Robert Douglas
10 March 2023
Comment from ca.trustpilot.com
ITV TONIGHT PROGRAMME,OK we know the gambling companies prayed on vunerable people and they have the lost lifes to account for,The program showed the public that the gambling companies need to do more to help people with a problem....I HAVE A PROBLEM I CANT GET ON ANYWHERE, Online accounts restricted to pennys,Betting shops im treated like im going to rob the place,Especially William hill as i play on the pmu and compare the odds in france to here in the uk and i bide my time and i win,YES A WINNING PUNTER,BUT you know by now every gambling company stops anyone that wins so thats what? DISCRIMINATION against winning gamblers if the public knew that if you win youl get closed down would they gamble in the first place,with so called reputable (dont make me laugh) companies
Momma
10 March 2023
Comment from ca.trustpilot.com
Played with William Hill online for a while now and it was always my favourite out of the online casino sites. Always made use out of the free bonus/spins and usually i an quite lucky on them, last week i won £230 from a £2 bonus. I am also almost a daily depositor. Last week out of nowhere I recieved an email out of the blue that I'd had a 'review' of my account and I will no longer be able to participate in ANY future free spins/bonus/promotions. For ABSOLUTELY no reason. When I approached live chat I was given no real explanation just an apology. When I stated I spend a lot of money on there so I don't understand why I've been restricted, I was just asked if I think I spend too much and if I want gambling advice??? no real answer or explanation. They obviously don't like the fact I've won multiple times from the bonuses. Awful. They've lost my custom now.
Thomas Duff McGready
10 March 2023
Comment from ca.trustpilot.com
I've nothing of any good reviews when all I end up with is empty pockets and nothing of any winnings on slots .Yesterday at this Branch Tollcross and today at this William Hill Westmuir Street Parkhead. I lost 200 pounds yesterday at Tollcross and 80 pounds today at Westmuir Street Parkhead .Between yesterday and today apart from 20 pounds almost 300 out of my Benefits.Today I thought my luck was about to change be in when I got an extra 27 free shots . Those 27 free shots and the 80 pounds I played only to end up with the same as yesterday empty pockets and no money no messages. That was me playing at Tollcross and Parkhead. When I'm playing the one or two pounds stake . Those slots aren't even worth losing it all and everything to only bring your heart,spirit,soul right on down and break you very badly. They do without any fail change your life and into feeling right down depressed and gutted. I've had in the past some jackpot wins but not as much as I've played and put in lost . I put myself into this and me only me can get myself out of it without any pressure from others. That only makes it worse.
Mark
09 March 2023
Comment from ca.trustpilot.com
Awful company just lower your limits without telling you even when they are ridiculously low so go anywhere else it would be an improvement
Richard Lamb
09 March 2023
Comment from ca.trustpilot.com
placed a bet on a horse called lets be honest last night in the 7:55 at Tampa bay and i took the sp price. it won at an sp of 5/2 but William hills say it was 9/4 and have paid me £11.25 les than i should have got. I have checked this on sporting life results, sky results and called in betfred and asked them. how can william hills have a different sp to the rest of the fixed odds betting market also 6 weeks ago i saw them refuse to take a £20 bet on a dog at 9/2 the excuse given was because the traders couldn't lay it off I'm assuming that's what they have done to me. yet another reason not to go in William hills on Maltby high street
Michael B
09 March 2023
Comment from ca.trustpilot.com
This review is about the WH Betting TV service, which is chaotic for any user! The greyhound service has to compete with normal horseracing and their virtual races, with often no opportunity to see the greyhounds parade before entering the boxes. That leaves those of us who prefer to see the animal we are supporting.It would surely make a lot more sense if WH had a dedicated greyhound channel TV where there is an adequate parade of greyhounds as is the requirement at the tracks, and WH would surely benefit from a greater volume of betting. I, myself, have missed countless betting opportunities through the amount of competition the greyhound service faces. The boast is by WH that every race is shown, but that is not true. Many suffer also from reduced coverage, or not being covered. I find this dismissive lack of concern by a bookmaker to be an astonishing lack of understanding. What human beings need is to be treated maturely. WH would surely benefit from such a policy, instead of treating us like fools who don't deserve to be presented with true betting opportunities. Let us see the parades before the race in a way the animals can be seen. Then we will bet more!
Will Green
08 March 2023
Comment from ca.trustpilot.com
They are a good company up until they have decided you have won too much money. Then they lock your account 'due to multiple accounts' and make you jump through many hoops to try withdraw it.I have seen hundreds of other people be told the same excuse before their money is withheld. AVOID
R N
08 March 2023
Comment from ca.trustpilot.com
Sheffield branch incredibly sexist. Will fire a female employee but will do nothing to a male for the same mistake. This has happened on multiple occasions
Tony Richard Wood
08 March 2023
Comment from ca.trustpilot.com
this is a bad site closed my account as they said they was not satified i had ownership of the account but suplied them with all details of the account wouldn't sign up with them if i was you bad customer service to
Stuart
08 March 2023
Comment from ca.trustpilot.com
Everytime I deposit now I'm removed from any promotion, I've been a customer for many years now I can't even enter promos for a chance to win back any losses, right now virgin games seems to be better, this has been going on for sometime now
James Aspinall
08 March 2023
Comment from ca.trustpilot.com
So they keep pushing boosted odds, free bets, acca insurance etc etc However if you take advantage of these then they restrict your account.If you do not want to give customers offers then dont offer them in the first place. Advise to all users would be to close your account and move to another book makers.
Nicolai Kempf
06 March 2023
Comment from ca.trustpilot.com
Do not open an account William Hill. They let me open an account and pay money in and then I was not able to access it anymore as documents are missing which I have all provided. Since then I can not access my account anymore.
Justyna Gladysz
06 March 2023
Comment from ca.trustpilot.com
Scamming thieves.Rigged games. every single game rigged.Highly recommend to avoid.If you be lucky to win something its only because system wont work properly as they will do everything to mąkę u loose.stay away those shamless thieves will only rob you.
Shaunna Conlon
09 July 2023
Comment from ca.trustpilot.com
Absolutely disgusting!!! Was playing with a 20p stake and ended up taking £30 spoke to Mavi via live chat I asked to raise a complaint and for a manage he completed dismissed anything I said and clearly didn’t understand the issue!! Scam
Absolutely disgusting!!! Was playing with a 20p stake and ended up taking £30 spoke to Mavi via live chat I asked to raise a complaint and for a manage he completed dismissed anything I said and clearly didn’t understand the issue!! Scam