William Hill PLAYER REVIEWS(3583)

Lapres Tang
04 December 2022
Comment from ca.trustpilot.com
Be careful, You will not able to get your money back! I recently opened the account and made a deposit. The account is frozen immediately after that. I contacted with CS and requested for identity proof. I am not willing to proceed because it is bit troublesome to provide and requested for refund. Interestingly, they require me to do same identity check before I got my refund. I don’t think refund to the account which I am depositing will violate the money laundering law. I even not making my first bet to make money! If verification is needed, the company should do verification before people can do deposit. I can do refund even I sign broadband contract. How come I can’t here. It is not about a £10 but it is about the process in your company not making sense!

Lee
03 December 2022
Comment from ca.trustpilot.com
Site crashes all the time this time I was on bonus feature on Vegas guaranteed when this 2 Bob company fixes this problem I won't be on bonus feature. Complex disgrace from a company who prays on vulnerable people whilst getting fatter off its profits

kreller
02 December 2022
Comment from ca.trustpilot.com
AVOID THIS SITE AT ALL COSTSThis is an update from my previous post. Still no withdrawal coming up on 6 weeks. Have sent my bank info with there desired criteria but keep getting rejected. Turning out to be one of the biggest scam betting sites I have ever come across.Previous Post Been trying to withdraw for 3 weeks…Been trying to withdraw for 3 weeks now. Have provided multiple statements proving that I deposited the money and still no money from them. By far the worst run company I have come across. I’d advise anybody to avoid this company unless you are prepared for a battle to get your money back.

David Down
01 December 2022
Comment from ca.trustpilot.com
I have been trying to get answers from William hill regarding my account sent 6 emails been on live chat which is hopeless got to speak to 3 different people who where no help at all if everything very unhelpful as a customer you expect better but sadly it’s a big no no am now got to write to their head office regarding this matter so hopefully you don’t need help from hills customer service because it’s totally shocking

sons B
01 December 2022
Comment from ca.trustpilot.com
I would not Recommend them based on my experience. I never normally Use betting services but with the World Cup on and seeing 50/1 odds on England to beat wales I thought I would join. England beat wales but William hills refuses to pay out my £50 free bets. Apparently I am a previous customer, this cannot be right as I mentioned at the start I don’t use beating service and this is the first time I am betting with them. I am not sure if they do this with everyone that joins just to get you in but would not recommend. Also at the same time joined sky bet as they had good promo for new customers. Sky bet paid out straight away without issue

MrKing
30 November 2022
Comment from ca.trustpilot.com
This is the chat I've had with this dirty vile company it was ok as a betting company till this happened, I've copied all the chats I've had with this betting company but voiding winning bets is beyond a joke and gambling commission and ibas will be informed!!! (can't copy and paste the chats I've had with this betting company) I'll copy and paste this for proof though ? Poland v ArgentinaEnhanced Odds LiveJulian Alvarez Over 1 Shot On Target - Live (WAS 29/20) @ 3.00VOIDEDRef No. O/16477172(deleted rest of bet code) Refund: £8.00 (and check on opta stats the player had 3 shots on target as you'll see that's a winning bet)

Scott Brown
27 November 2022
Comment from ca.trustpilot.com
Online service js a joke ubhave suspended my acoynt fornnongoid reason allowed me to bet and soend money then susoended account and provided nonproof to why its susoended inhave sent over 40 emails to get reasoning for why or to getvit reipeond but i have had no response so unprofessional i wantvmy acccount reopend now today

Laura
27 November 2022
Comment from ca.trustpilot.com
Gone down hill just likes to take take take! Always depositing never withdrawing, actually become boring I'm done! William hill has become a complete con not enjoyable in the slightest game play doesn't even last just likes to take

John Hamilton
26 November 2022
Comment from ca.trustpilot.com
Customer service was excellent. Used the twitter help page. Customer assistant sorted me with a complimentary bet. Very happy

Wedonou
26 November 2022
Comment from ca.trustpilot.com
Spent thousands on casino no problem what so ever finally hit a max win get back to even from all the deposits & first it was bank statements sent this then it was deposit to register the card & now it’s picture after picture to ‘verify’ for the 10th time the website is an absolute disgrace 13 days this has been going on not to mention the withdrawal was split into two payments one to card and other transferred the first one was completed but the 1600 pound one is somehow being help up absolute p**s take

Lee Edwards
26 November 2022
Comment from ca.trustpilot.com
£500 down over 2 days, I can't believe what I just witnessed, £1 spins, thunderstruck storm chaser, played over 4 hours, no bonus, master if Valhalla, max bonus won, 21x diamond sands, spent £96 on £1 spins, to get the bonus finally, paid £12.50 back, William hill have changed since the take over of 888 owners, they are a scam site, William hill now are 888, it's sad to see, this use to be a very fair gambling site, you use to get at least some of your money back, it's shocking, over £1000 down in a month, just waiting to see if my football bet comes in then closing my account, please do not waste your money, just makes you angry.

Col
26 November 2022
Comment from ca.trustpilot.com
absolutley shocking compared to other sites,no way is there a 96% payout..more like 0.96AVOID AT ALL COSTSSHOULD BE INVESTIGATED BY THE GAMING AUTHORITIES !

Edward
25 November 2022
Comment from ca.trustpilot.com
William Hill and their Kiosks are the most unreliable and worst service I’ve experienced. There is always something like system down, kiosk malfunctions, employees that act like they hate their job and employees that don’t open as scheduled. If I ran such a company like this I’d be more hands on, knowledgeable of its failures and it’s customers dissatisfactions. If I were CEO, I’d clean house!

Eddie T J Naylor
25 November 2022
Comment from ca.trustpilot.com
187 down this month nothing new with this company you will win but never enough to go clear on balance keep that in mind dont waste your money.

Eileen Leighton
24 November 2022
Comment from ca.trustpilot.com
Do not play slots here. £200 gone since 11.49am. Its now 12.07. Have screenshot and recording to show. Nothing but dead spins and rubbish. Absolutely disgraceful

Dean Bounds
23 November 2022
Comment from ca.trustpilot.com
Very poor would even go as far as say scam held the bonus jackpot and filled what I was supposed to on a game spent best part of 400 and the full bonus still didn't go through ...

Lisa G
23 November 2022
Comment from ca.trustpilot.com
Never play if I was you If you are new to the site, you might get a few wins to reel you in , after a while, it be take, take and take I’m must be over £6000 down at least Used to play regular on the site

Stephen Lennon
23 November 2022
Comment from ca.trustpilot.com
Asked to add a footballer to the world cup golden boot market and it was done within the hour. Never had any issues and when I won a good bet they phoned me to advise not reinvesting

Dariju Polianskis
23 November 2022
Comment from ca.trustpilot.com
Good running app, fast pay out, lots of promotions, just be careful play wise, happy to be customer

ALL in ONE maybe
23 November 2022
Comment from ca.trustpilot.com
Keep away! Scamers 500£ on small bets 0.20-0.60£ not a chance get free games! Feels like they are end of cliff and Rob u till last penny ?

James
22 November 2022
Comment from ca.trustpilot.com
That’s twice in a matter of weeks I’ve had to contact hills on twitter. Both occasions I was swiftly dealt with and the problem rectified. As always hills leading from the front for me. E7

Miss L C
22 November 2022
Comment from ca.trustpilot.com
I'm speechless at how William Hill have fraudulently kept my money. Won a small amount (70) and since then I cannot withdraw funds. I have sent them at least 20-25 pictures of everything they have asked for and now that they have nothing else to ask for for verification, they wont respond. Supervisor "jess" ended the chat with me with absolutely no resolution. I have never in my life come across such a fraudulent company and the worst part is they are getting away with it. I will be taking this matter further,even if I lose money hiring a lawyer I dont care,its a matter of principle now

Jason
21 November 2022
Comment from ca.trustpilot.com
I won a special that they had in the shops, Willy Mullins to train 3 winners, 1 result was changed due to interference with another horse. However I thought I would get paid 1st past the post but apparently that doesn’t apply to specials CONVENIENT

purple Bulldog
21 November 2022
Comment from ca.trustpilot.com
Made an error with sign up bonus contacted support through Facebook who sorted me out quickly

Shreya Bista
21 November 2022
Comment from ca.trustpilot.com
Liars They show get £30 free bet in there home page and when you deposit and bet £10 but when you complete everything as a new player then they dont give you free bet and when you contact them then they make you wait and send you to advisor and supervisor and just keep on chatting until you get tired and think to leave that free bets... BiG Liars

thomas muir
21 November 2022
Comment from ca.trustpilot.com
Agent was polite and helpful. Query was answered almost immediately and issue sorted without any fuss.

TanaMontana
20 November 2022
Comment from ca.trustpilot.com
This site has mugged me off past few months. I use to get my bet voided if a player doesn't start the match. Past few bets my player has been subbed on in the 75+ minute. Losing my bet by a leg. They have made a small fortune off me from bets like these. I consider that dishonourable as my bet has extremely little chance of winning due to this. You should be ashamed taking people's money in this way william hill. Discusting. Considering you have billions of pounds.

allan owen
20 November 2022
Comment from ca.trustpilot.com
Everytime I Look at what my cash out is on a William Hill plus bet they are absolutely garbage typical example I want a team to win both teams to score my team is winning 2-0 at half-time I'm all I need is the opposition to score one goal I bet £100 at 24 to 5 and all they're offering me is £136 absolute garbage I should have gone to bet365 or Ladbrokes or corals or BetFred or Tom dick or Harry down the road for better odds

Ryan Ryan
20 November 2022
Comment from ca.trustpilot.com
Avoiiiidddd all take take games are rigged after spending over £50 on 20p spins I get rewarded with £1.80p bonus pay out stay Way from these thief's

wayne lloyd
19 November 2022
Comment from ca.trustpilot.com
Can some one help me I've been with William hill for over 12 years but all of a sudden today they have restricted my bonuses don't know why i spend 50 pounds or less a week and some weeks nothing I went on chat three times a past me to a supervisor and I just don't get a reason I followed every step safe gambling got spending limits on my account I know when to take a break I'm very confused I hope it's not a reason to not give me any bonuses because that's very low for company

Jackie Culp
19 November 2022
Comment from ca.trustpilot.com
Less than one star what a rip off took my money and just keep giving me the runaround I don't get to play it I don't get to get to do anything with it they just straight up took it so now I have to go through my credit card company they hang up on you I was on hold for over an hour do not spend a dime there that's this is the worst ever place I've ever spoke with customer service sucks terrible I will never do business with this company ever

nicola butler
18 November 2022
Comment from ca.trustpilot.com
Total con!!!! Same winners every single day, same names day in day out, unfair, and what a scam! Need reporting

Matt
18 November 2022
Comment from ca.trustpilot.com
Been with them for over 10 years easily deposit upwards of 100 a week easily Got a email today saying there closing my account to protect me but I also got a email saying I had a £10 free bet so there encouraging u to play we free bets but also banning u .. very disappointed just before World CupAfter 10+ years of loyalty for hardly anything back in return either

Luke
18 November 2022
Comment from ca.trustpilot.com
I signed up to them. Placed a few bets over the course of a week. Barely broke even, Then they suspended my account with no reason. Utterly bizarre behaviour! Surely they want new customers but clearly not

senaka vithanage
16 November 2022
Comment from ca.trustpilot.com
Be aware of these scammers. They will rip you off. I used to play with them years ago. They were okay that time. I received 20% cash back bonuses every week.now nothing like that. Slots are really suck. You will get 5 free spins 0.10p worth . This guys trying to cover up their shop loses by robbing their online customers.

xTH GNRAL
16 November 2022
Comment from ca.trustpilot.com
I play the slots and the payout (if there even is one) is so low you can not even get a decent win I think it’s there to trap you to think you will get a win thy say the slots are random but someone has to put in the win lose ratio ITS A TRAP AVOID AT ALL COST

Scott
16 November 2022
Comment from ca.trustpilot.com
The scummiest betting site on earth. They deliberately add goals while you're watching on their app to let you think you've won and then remove the goal. The love making people who bet suffer. A company with zero morals. Scum of the earth

Victoria
14 November 2022
Comment from ca.trustpilot.com
So since I did a survey and was a lil brutal I am not longer entitled to the free promos. So I put a depo limit on my account. Promo Not available for my account live help says it’s to do with the safer gambling act so I ain’t allowed to play free games ?♀️ even bonus drop. Defo keeping my limit on

Patrick
14 November 2022
Comment from ca.trustpilot.com
I don't bet that often, few times a week. Put £10 each way on an outsider horse that placed, won £70. Few hours later they stake restricted me to 60p and said I'm no longer allowed to use promotions or bonuses. Bit mental, was only £70!

Rob Jones
14 November 2022
Comment from ca.trustpilot.com
10,000 SPINS ON BISON RISING MEGAWAYS AND NO BONUS FEATURE. 100% RIGGED SITE, AVOID LIKE THE PLAGUE. I AM CLOSING MY ACCOUNT NOW!!!!!

Ev Bettor
14 November 2022
Comment from ca.trustpilot.com
Been trying to withdraw for 3 weeks now. Have provided multiple statements proving that I deposited the money and still no money from them. By far the worst run company I have come across. I’d advise anybody to avoid this company unless you are prepared for a battle to get your money back.

Brian Jennison
14 November 2022
Comment from ca.trustpilot.com
I had a Bet on Tony Adams to be eleminated from Strictly on Saturday 12th November 2022.I bet £6.75 on him o at 9/4 I was expecting £21.93 back.When I checked my Wm Hill account. The bet had been void and the £6.75 put back into my Account????. I have been robbed of £15.18??Paddy Power has paid out on all bets on Tony Adams in FULL. If I do not get the money Wm Hill owes me I shall never use them again

Ian Cheshire
14 November 2022
Comment from ca.trustpilot.com
William hill has gone down hill the last 12 months don’t get hardly any bonuses only 5 free spins now and then , I only play because there is better teals but thinking of closing acc someone told me 888sport have taken over ! No wonder the site is crap aswell for promotions

Horatiu Vlad
13 November 2022
Comment from ca.trustpilot.com
I had an online account. I have cash out before end of game to find ou that I LOST THE BET. I have cash out and press the CONFIRMATION Button. I have lost my money very unfairly

Craig
12 November 2022
Comment from ca.trustpilot.com
Iv been using William Hill for years now and even though I sometimes try other betting sites, I always find myself back at good old Billy Hill. The site is so easy to navigate and they give you loads of free spins, plus the Scratch of the day is a nice wee touch.Sure they have a few glitches with there website/app and there cash drop is useless (you never ever win) but after having a bad experience with a couple other sites, it’s definitely nice to go back to what I know.So here’s a good review for a wee change from yours truly ?

Mr Vincent Searcy
10 November 2022
Comment from ca.trustpilot.com
Yesterday, I went from 537 up to nothing without a bonus or anything like fair gameplay win, today still no bonuses or anything you'd consider fair play, these dirty thieving scummy b******s love to preach fair play and take the moral high ground, but when it comes down it its just another lie from them, like their bs random machines that are fixed, their RTP claim that are lies, these C***S are nothing withoutvus yet treat us with such disdain! Greed and cheating on a monumental level, if I saw their CEO on fire I'd gladly put it out with a shovel you W*****S.

Eddie Vessey
10 November 2022
Comment from ca.trustpilot.com
WH very happily allowed me to deposit £500 despite me not being ‘verified’ however since trying to withdraw £2300 of winnings they’re making me jump through hoops to verify my account. I have sent various documents that comply with their criteria including a utility bill and bank statement to prove my address, yet a week later I find myself still getting rejected with no real or genuine explanation why. I have submitted one more document and if this gets rejected without good reason I’ll be getting the gambling commission/ombudsman involved, as it’s clear they are doing anything to no pay out. Please don’t risk your money with these, and chose something like sky bet or 365.

Aminat
10 November 2022
Comment from ca.trustpilot.com
Please please please do not trust this site. About 2 weeks ago William hill decided to go into my bank account Nd take out £30 without my permission Nd when I confronted them about it with proof of them taking this money, they straight up denied taking the money Nd refused to give it back where I had to get my bank involved in order to get my money back. Since then I have deposited Nd made several withdrawals without any issues what's so ever. Infact I was able to withdraw the day they decided they wasn't going to let me withdraw anymore. They suspended my account Nd kept hold of my money Nd refused to give me my withdrawal telling me they had to run through security checks with me Nd how it's required by law. Bullcrap. Never had any issues b4 until I got my stolen money back from them using a dispute with my bank. I have given them all the documents they need Nd they keep asking for more then coming back saying it's been all my documents have been denied Nd I need to send them again. I have been on live chat all day from 7am this morning Nd been passed about Nd kept waiting for hours only for them to come back with same results. These are not to be trusted

Mr Vincent Searcy
09 November 2022
Comment from ca.trustpilot.com
Stay well away of these dirty filthy thieving cucking funts they preach fair gaming and take the moral (were only thinking of you) high ground only to stop free promotions stop free spins, and lie with these games are random and their BS RTP claim! These vermin need proper regulation cos as it it stands they can take what they please without any fear of retaliation, if I could afford my chance I'd have these vulgar bustards in court for breaching every damn rule they have to follow, I hate them please stay away go to another source any just not these filthy foul robbing TOSSERS
Gary CITY
04 December 2022
Comment from ca.trustpilot.com
Great honest service so friendly helpful Compli.ent them in every way
Great honest service so friendly helpful Compli.ent them in every way