William Hill Review

Just moved home so changed my address on my account.Now I am logged out until I can produce documents with my new address fair enough but FFS at least let me log in until then, Bet 365 are allowing me to during the same process.Soon as i can I’m closing my account they can Ram it!!!

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What an extremely poor payout and gameplay experience. I consider myself to be an avid gamer and enjoy a flutter but this site takes the biscuit. How anyone can play £60 regularly through a slot and get no return is a worry – avoid this site as it is not here for entertainment ?

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Will not send me my money, be very aware these people are trying to be very awkward . not to be trusted

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Removed myself from gambling ,this has saved me from these greedy, blood thirsty con artists ,good riddance, I’m out.

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Gone are days of fair play, its robberynow. They want rob money now.Not sure it’s incompetence or they are doing it purposely. They are settling bet incorrectly in case you don’t pay attention. I am chasing customer service to settle bet correctly and wasting hours without any result.

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I placed a bet of 5 matches.. I had 2 matches left to finish.. One team was still at half time but the site shows it was second half playing.. I played first half under 2.5 and the score was 2-0.. After checking again, I see that william hill was displaying second half playing while it was still first half.. I thought my bet won and I had the option to cash out but I didnt due to this error.. I thought it was already second half and the 1st it was under 2.5… After a few minutes.. I learnt that it was still half time and the other team score one goal to make it 2-1 while the site was showing second half playing while it’s not

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There are serious problems with the betting shop situated at North Row, London W1K. It is due to open at 9am every day except 10am on Sundays. In recent months there have been too many instances of the shop being late to open. What makes it unacceptable is that there is no way of contacting customer services by phone to find out what is going on.I gave 1 star because I couldn’t see any way of awarding zero stars.

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This is one of the worst sites for slots and table games, please do not sign up for this site ,it’s a complete scam ,there are far better ones than this .

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This is a terrible website to use! They are happy when you’re losing but if you win, even a small amount they take all your privileges away with regard to promotions. they say it is about Safer Gambling….rubbish!!!! Most of these promotions are free to enter and don’t cost to enter re ‘Free or 4’ Which is supposed to be an absolutely free no risk, deposit game to enter. I thought It was about football fans enjoying predicting the number of goals in 6 matches over a full season! It is meant to be a bit like a seasonal league where you can win either weekly, monthly, or for the full season. They have restricted me from using this promotion and they just say it’s because of safer gambling!!! Absolute Utter rubbish!!!!!!!!!! It’s because I’ve had some big wins of late and they don’t want me to gain anything extra! Why offer these promotions in the first place? They only want your money! The ombudsman will be being contacted regarding this as it’s in my opinion against the law and illegal to offer something they can’t provide! I will be leaving this money-making company and joining another betting website that actually looks after its loyal customers.And….just to let you all know I’m actually £11,000 down over the period of the time I’ve been a customer. This company makes me sick to the stomach. they are only interested in making money!

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Matter resolved reasonably quickly. A settlement issue. Advisor in the chat was helpful

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won a bit doing 10 spins each slot but stay away from the fire blaze jackpot slots there rubbish just a money killer.

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Tried signing up to these guys impossible, wanting constant documents and ID so sent everything they asked for and never satisfied. Gave up in the end now use another few of the big boys Bet 365, Paddy Power, Coral much more professional organisations. Dont bother using these muppets. 1 star is way too much for this outfit but would not be able to comment otherwise. Their loss in this crazy financial world.

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I had a problem with promotions, i wrote on twitter and they solved it imediatelly

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Closed my account on the grounds that i had mentioned in a conversation with the help agents that i was broke as hell.They refused to payout my balance.This is criminal though.I am sure it’s against the law

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I enjoy playing slots ,but when you can only play 25 a week and can’t change ,what’s the point coming back every week ,a little disappointing knowing one can only play that amount ,lost my excitement here .

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Dead online casino. DEAD!A long term customer and gambler. This lot have changed exponentially and for the absolute worst.9 DEPOSITS OF £10 ALL DEAD SPINS AT 20P.These online firms are finished.Please spend your hard earned money elsewhere on other things. Don’t gamble away your money on fake slots, if you must gamble just play sports.

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The RTP on all slots are way lower than everywhere else, 89- 92% etc.The cashout my bet feature will offer you about 20% of what the bet is actually worth.The promotions are dressed up to look random but they are all predetermined based on your betting history, and even if you’re very active they will offer pitiful freebies.A very tight site these days. Such a shame because they were once my favourite.

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If I could give no stars I would,they verified my account let me deposit then decided to ask for more I’d I sent and then they decided it wasn’t good enough a passport and statement so they asked for me to write my user name and take a selfie with my passport but had to have full face yet be able to read the pass port it was impossible anyway they said they would refund my deposits and instead of refunding me the £60 they have refunded £20.,this is after of back and fourth on live chat and emails passing me back and fourth,I just came off chat after the Supervisor Revielyn ended my chat and was rude to me ,shocking behavior I will be screen shotting all the emails And chat and putting on social media

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THIS COMPANY USES 8 DECKS INSTEAD OF 4. THEY DO NOT USE THE FULL 8 DECKS. ONLY 4 FROM THE SHOE. SO NOBODY CAN SEE IF THEY ARE LEGITIMATE. I RECOMMEND IF YOUR GOING TO PLAY BLACKJACK DO NOT DO IT ONLINE. THEY HAVE MUCH MORE OF AN ADVANTAGE.

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Disgusting disgrace, just tried these scammers again!!! Absolutely ridiculous you WILL lose your money if you play this site !! Unbelievable gambles u have NO chance, remember this you will lose, trust me its the most rigged site ever!!!!!

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It was good when it was working, with some nice promotions. But my account was restricted and no reason given. I received an email to say: ‘We wanted to let you know that after a recent review of your account, you’ll no longer be able to take advantage of our gaming offers or promotions.This restriction will apply to our gaming products, and stake restrictions may also apply in the future.’I was then unable to use the online chat support to ask anything, so the only other option was to ask them via Twitter. When I asked if and why my account was restricted I was given this response:’I’m afraid the information is not available on our end as this was made by our management decision but rest assured a thorough check has been done and the decision was not taken lightly.’So I asked if I was able to email someone as I was unable to access the live chat support and I then received ‘We no longer have email support. We do have live chat support (included link)’Which I had already stated I couldn’t use.Absolutely awful not being able to see if I was able to get my account unrestricted and how I could make sure I didn’t do whatever I had supposedly done again. So I have now deleted my account and will be using other sites in the future.

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Payouts are instant which is a good feature Loyalty here though is deffo dead They literally give u nothing unless they gain eg scratch of day .. Been with them years and can count on one hand how many random completely free bets Iv had for just been with them and depositing decent frequently easily £1000 a month

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I used to like William Hill vegas games but 6-8 month ago the site is changed a lot and not a positive way…Offers,bonuses are disappointed..Before they had a lot off offers, now nothing..Slot payouts was really fair before now it’s a complete joke..Also some game provides games like Pragmatic almost impossible to bonus or win..Very poor service from a big company like them..

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Almost impossible to win anything on Vegas games,I use to win quiet often,but this year is disgusting, the site goes downhill

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Site down again useless company they are supposed to be one of the biggest bookmakers they are terrible

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big issue with the site bet would not be paid various reasons given. made emails and call to customer service this is also a costly premium rate number. then call the gamblng commision they help you and they recomand resolver fill in the forms and then they sort out the issue.

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I invested. They gave me gifts and cunning made me accept those gifts by paying more money into there account. Afterwards they refused to allow withdrawals. They are a big fraud… please stay away from them..

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Resricted my account for bonus and promotions because i was losing to much , Funny they rarely let you win anything on slots . How about they give me back all the money they have took from me . Ive closed my account and will never return .

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Do not trust this site. They take money from your account without your permission then deny ever taking the money. I woke up this afternoon as I work nights to find that William hill had take money from my account. I contacted my bank Nd they clarified it was them who took it Nd that b4 I can log in a complaint I had to contact them first which was exactly what I did. Ofcourse they Denied taking the money Nd told me to provide them with proof which was what I did. Still that wasn’t enough Nd was told they didn’t take anything Nd so I’ve had to log in a complaint against from my bank. Be expecting to put that money back in my account that yous stole from me you robbing thieving c u n t s

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How hard is it to register?? After issue with registration just being bounced from one clueless person to another.

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Had to give one star as it wouldn’t let me give zero. Like others, I’ve been a loyal customer for many years and saw the daily promotions as a recognition of my loyalty but have now been told these have stopped but with no explanation given. Customer services said they can’t tell me why and just tried to fob me off with “it’s a business decision”. I shall take my business elsewhere from now on! I refuse to use this company again and recommend others to do the same.

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This company is disgusting can someone advice me what to do. I suffer mental health depression and suicidal. I’m on anti depressant and other medication. Last Friday 21/10/22 i placed bet on their machine on tennis in the shop for £1000 and I won £100. I took my betting slip to shop to claim my £1100. The head office block my ticket so the shop told me to email them I sent 40 emails over past four days no response. I manage to speak to them telling them u suffer suicidal depression and will kill my self if I don’t get my money back no response. I spent weekend in hospital because I tried to Kill myself. Police came to my house twice to check on my safety. Eveytime I call for update the stupid guys keep telling me sams response senior team is investigating. Can someone help me give me advice? Will they steal my money ? Is that what they do? I’ve never had problems any other book makers. I even told them I will film myself killing myself and send them so they will have to live with it they don’t even give a damn. Disgusting vile people working for them with no feelings and they don’t even give a damn if I was dead and they all sound like robots on the phone with no feelings. Can someone advice me what to do ?

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I place a bet at San Siro on Sunday the 16/10/2022 (am).I paid by cash.No concerns were raised by staff when placing my bet.Selections taken from the Racing Post – news paper supplied by William Hill counter.The bet become a winner estimate returns ~£140.00William Hill DO NOT want to pay my winning bets.The company may be going bankrupt Because of my £140.00 winnings.Shame on WILLIAM HILL.

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Been a customer of William Hill for years. Few weeks ago I won a bit of cash on the bonus drop and now I’m restricted from playing all free promotions. Terrible way to treat loyal customers!

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Very bad company they play by there own rules if you loose all your savings through gambaling they are fine with you but if you have a few big wins then out comes the paperwork banning you from all William hill bookies THEY ARE A LAW TO THEMSELVES BEWARE!!!!!!

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Since 888 took over This site is now awful … slots are a joke … cannot win 1 penny let alone a bonus, was a good site till 888 took over , gone down hill

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Absolute scum of a company they love losers not winners been using these for years then all of a sudden hit a win streak then I get my account limited i try to explain this to non existent customer services and get my account blocked.

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There an absolute disgrace !! Wont use again !! Won money on the bonus drop ( virtually impossible ) and wouldnt let me withdraw so just gambled it till all gone !! Pathetic group. avoid avoid avoid

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Been with this company for over 20 years and recently they’ve decided to just become up their with the worst sites ever. Customer service is abysmal. Live chat are as much use as an electrician on the titanic, phone support is non existent and emailing them and waiting on a response is very similar to waiting on the wife getting ready. What have they done to this site??? Check all the reviews. Not once does anyone from William Hill reply here. Typical example with a site with too many customers to care!

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Scam avoid been with William hill. Been with them for over 3 years and last few days could not play the bonus cash drop. so I contacted William hill by chat and they said acces denied wouldn’t give an explanation I said is it because winning to much money then they closed my account is that the way to treat your old customer don’t think so stay away from these Muppets

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Hi, My username is kashif1604My account was closed. When I want to contact williamhill help center, they do not respond to my emails. In my opinion, williamhill.com help center is totally useless and it closes its customers’ accounts at any time without any reason. I never suggest opening an account on williamhill.com

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After 11 years of depositing on the site, never breaking the rules or terms, deposited nearly week and sometimes daily, i get restricted from personal promos for no reason.the reply is always the same, it is a business decision.Well its my business decision to let everyone know that they dont value any of their costumers no matter how long or how much you spend.. its time i change my home for gambling..good bye William Hill you will never see me using your website or shop ever again….

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Very good customer service. Answered my message within 30 seconds! Sorted my issue out within 10minutes. Brill!

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Happy to take your money but when you take theirs they try and strip everything from you and minimise you account

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I trying again to play. I’m top up 5£ after again 5£ 10p bet nothing just spin. No free spin or something bigger than 6 p. Horrible casino.

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Opened an account with William hill the get £30 free bet after placing a £10 bet. I didn’t receive the bonus but after contacting them thru twitter they issued the free bets & was very helpful.Good customer service ?

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This site is causing a lot of stress I have ask to close my account and for them to pay me my money and nothing solve please guys stay away from this site trust me

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Another 20 pound straight down the drain on your slots your a joke major joke as a whole as a company nothing changes robbing everyone.

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I have been playing on William Hill (depositing money, losing, winning & playing the free games) for a couple of years. Today, I am unable to play any bonus games etc and when I contacted them, they replied: This decision was based on the type of activity identified on the account and/or that your activity was deemed to target our promotion bonuses in a way other than their intended purpose.They are unable to give me anymore explanation what this intention is but I am going to presume it is because I complained about it one of their games glitching the other day and constantly kicking me off every time I won.

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Totally shooting themselves in the foot. Unable to take part in any promotion even though they state they are free to participate in. Deleted my account and hope people follow

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