William Hill PLAYER REVIEWS(3326)
craig epton
11 August 2021
Comment from ca.trustpilot.com
James Slater
11 August 2021
Comment from ca.trustpilot.com
Ever since the Phone Support went there is basically no support at all.. The "Online Chat" if that's what you want to call it is completely unresponsive. Attempted to lodge a complaint last week with two different agents after the first one was never filed and the second agent who i spoke with promised i would receive an e-mail however that didn't happen either. You are basically left to fend for yourself thesedays! Absolutely terrible level of customer service. If an issue comes along i basically have little to no faith it will be sorted and really believe a lot of these agents have no idea what they are doing. Things need to improve and quickly because it's falling off a cliff at the moment
Jay
11 August 2021
Comment from ca.trustpilot.com
My account got suspended because I won big money. I don’t know why this happened to me. I bet on fixed matches so I always max bet and win big. But they have blocked my account. I have proof of this. Check Alman_Lori_ on Instagram so you the kind of winnings and bet I make
steff wason
10 August 2021
Comment from ca.trustpilot.com
forget about cashing out, when its looking good cash out is constantly suspended
Chris Czunys
09 August 2021
Comment from ca.trustpilot.com
Last night was another losing night. On one run I span a wheel 36 times!! 36!!! Without even winning 5p. I then won £2 and span a further 24 times without winning. The site is a joke and getting worse and worse every week. Something needs to be done to make it fair. I don’t mind losing but this is just theft now.
LEERILEY
09 August 2021
Comment from ca.trustpilot.com
Zero stars if I could! It's ok depositing and losing but they then want your life story backed up with documents whilst restricted so no chance of a win. All the online casinos are doing it. Avoid all these crooks as they don't want you winning!
Deborah Parker
08 August 2021
Comment from ca.trustpilot.com
If you want to have a chance of winning go to another site . When you make a complaint they never respond
Adrian
08 August 2021
Comment from ca.trustpilot.com
Tonight another £300......one win of £12 and that was it! Lose lose lose......why are the gaming authorities allowing this to go on.....gambling is one thing if you stand a chance of winning.....These on line sites like William Hill is a complete rip off....someone at the gaming commission must be going on some nice holidays!
Tony Milne
08 August 2021
Comment from ca.trustpilot.com
William hill are scum my partner was play Eye of horus 4days and it just keeps taking her money so she contacted one eyed willy hill ripoff. Con to tell them so they close down hur account because she completed and still had football bet running today but took hur money it is Stelling and bad practice the government is joke because they allow one eyed willy hill ripoff. Con to do this to customers and trust pilot should be doing more about the reviews it is joke
Bernadett Varga
08 August 2021
Comment from ca.trustpilot.com
It's a big scam William Hill. All my games running good but never gives me any cash out options. Obviously does give on the tickets where 1 or 2 game is loosing. And on the top of that allowed me to gamble 15k in less then a month they never asked me anything!
John Wotherspoon
07 August 2021
Comment from ca.trustpilot.com
I sent his as FORMAL COMPLAINT SATURDAY JULY 7th 2021 @ 12.30pm........AS A BRAND NEW CUSTOMER THAT YOUR COMPANY HAVE SCAMMED!!! I WANT MY CASH ( £8.25p) BACK NOW!!!!What a Bloody OUTRAGE!... Last month in JULY 2021 I was encouraged by a SHOP EMPLOYEE of your WILLIAM HILL to open an account & if I did they would give me a £10 FREE bet!. Well WILLIAM HILL I have just had my MONTHLY MOBILE (THREE 3) Network account & I have been charged £8.25p for YOU WILLIAM HILL HELP LINE to sort our a PROBLEM YOU HAD!... NOT ME THE NEW CUSTOMER ME!!!! in SORTING OUT THEIR Computer systems problems! WILLIASM HILLS! NOT the customer! OH This one I am not letting go! HOW TO Bloody con & RIP OF A NEW UNSUSPECTING CUSTOMER!!..WATCH THIS SPACE.. I AM GOING TO MONITOR YOUR REPLY & if not 100% satisfied am going to the PRESS/SOCIAL MEDIA & ANY OTHER FORUM TO EXPOSE WHAT YOUR COMPANY ARE DOING!! I AM WELL ABOVE LIVID!!! IT IS EVEN DOCUMENTED OF THE INTERNET THEIR SCAM!! F/N OUTRAGEOUS ..YOU HAVE BEEN WARNED!!!!! I JUST CANNOT BELIEVE YOU HAVE STOOPED SO NLOODY LOW! DISGREACEFUL!! A Company WILLIAM HILL may now have to be avoided LIKE AIDS or COVID!
matthew Williams
07 August 2021
Comment from ca.trustpilot.com
Hi I clicked on bonus drop. I dropped my chip and it landed in 1000. It has popped up something about stake 5 and get 5 back what's that about? What's happened to the 1000 my chip went into?
genconkid
07 August 2021
Comment from ca.trustpilot.com
Out of all the sites I have used for slots , William Hill is the one I always go back to , some really great bonus stuff too like free spins etc, a great and trustworthy site. Thankyou 😎😀
mark Belson
07 August 2021
Comment from ca.trustpilot.com
And still after being accused of money laundering being underage my as account is still closed and they still owe me £3000, despite over 10 emails saying it’s gonna be paid when threatened we ugh court they send another email that same evening saying they require more proof really they are a joke STAY WELL AWAY FROM THESD THIEVING B*STARDS
KH Lee
06 August 2021
Comment from ca.trustpilot.com
Big win and easy withdrawal. Thank you William Hill🤩🤩
RIZARR
06 August 2021
Comment from ca.trustpilot.com
DO NOT USE WILLIAM HILL!!! I recently used the app and was allowed to bet 10k in about 10 days. No questions asked. Now, they want my banking history, income and expenditure, savings etc etc. They says it’s their policy. Fair enough, but why let me lose so much before asking questions?! Now they closed my a/c with unsettled bets and aren’t giving my money back on those bets. Please stay away from this site. I feel hard done by because I was allowed to bet huge amounts so freely and now they’re treating me like a criminal and making up requirements as and when necessary.
Gustavo Anapios
05 August 2021
Comment from ca.trustpilot.com
Please read carefully since my review will be as objective as it can be and it may save you from making a severe mistake and have a hard time. I played a lot at William Hill for years and I was convinced that there was no match to them. As for verification, I was requested the usual, Id and address proof. Now, a few months ago, for some obscure reason, these guys switched their gambling authority from Gibraltar to Malta. This alone, doesn't mean much to me since there is a tradeoff between the quality of the regulator and how much they will harass you with papers (i.e., those established in Curacao will rarely ask you anything). HOWEVER, after making this strange move they sent an email informing that they had adjusted their T&Cs and one of the new things was that they reserved the right to ask from you whatever the f they wanted, whenever they wanted (since they now urinated holy water, let me laugh). Few Months went by, nothing unusual, UNTIL... suddenly right before they had to pay me a little more than usd 800 back to my Visa, which by the way I had used many times there and in this particular opportunity would leave my expenditure with that card even (you may think of it as a refund) they froze the payment and requested from me over 10 documents, including screenshots and photos and the like of everything, plus proofs of earnings and/or savings, all of which I did send, since I am completely clean, but this was not enough for these holy inquisition team witch hunters and my money was kept frozen. Nice... So this is what I did: First, I informed myself thoroughly, finding out that this outrageously unethical behavior of them of requesting things just before they have to pay you back INSTEAD OF DOING SO BEFORE YOU DEPOSIT, had reached articles in newspapers such as The Guardian (go check), not to mention the huge amount of similar complaints about this rude and more than anything ungrateful behavior, all over the Internet. After having informed me I wrote them, and warned them that if they did not honor their debt within 3 working days, I would: 1) Write to all the main newspapers in the UK 2) Personally make a complaint at the UK consulate 3) File a complaint at the Malta Gaming Authority (this one would have been a waste of time, but I would still do it) 4) Write reviews everywhere (which is what I am doing right now) 5) I would start legal action. I was paid within one hour. Needless to say, my account is at present frozen (for which I don't give a s**t, since I shall never, ever, put a single cent again). So, if after reading this you still go and gamble there, be prepared to out of the blue not be paid and to be humiliated by stupid, unreasonable, unjustified and outrageous requirements. THEY should send us customers all the proofs that they're clean.
Richard Shepherd
05 August 2021
Comment from ca.trustpilot.com
As a gambler, the sports betting is second to none. All markets covered and easy to apply bets. But, when a bet is looking good and winning. It suddenly, for no apparent reason becomes suspended. So if you play for cash out. Don't bother. Also....the return on all.of their slots is truly disgusting. If you have a big win from sports, just withdraw. If you play their slots you will only lose. Did 3 grand in about 3 hours on slots out of a six grand win on sports betting. The slots are literally there to get as much of that money back from you as possible. Dodge at all costs. Much love.
Chels Burnell New
04 August 2021
Comment from ca.trustpilot.com
Great company. Easy website to use
Tomasz
04 August 2021
Comment from ca.trustpilot.com
do not bet with william hill!! they are the worst company ever who stole my money and wont return my winnings!! thisisgambling.com have an open court case against them in order to help me get my money back. i also spoke to thisisgambling.com and they told me that they have many clients like myself contact them regarding william hill stealing money, which proves this is a common issue that william hill gets away with.
Mr Bates
04 August 2021
Comment from ca.trustpilot.com
Iam quite pleased with William Hill but ihave one query. Iwas getting 3 boosts perhaps but now only get1 and I wonder why ? I'm not a massive punter but I am loyal and wonder what I have done to lose 2 boosts a day ? Geoff Bates
Ian Callaghan
04 August 2021
Comment from ca.trustpilot.com
Howard
04 August 2021
Comment from ca.trustpilot.com
The new bonus is bad as you have to play £20.00 for 5 (10p) spins not good what's the point.
Ian
04 August 2021
Comment from ca.trustpilot.com
Complaint raised a week ago, not even acknowledged yet!
Kevin
04 August 2021
Comment from ca.trustpilot.com
Superb offers and an easy to use website. For those who enjoy a little flutter, this is a great place to place your bets.
Glen Wilkinson
04 August 2021
Comment from ca.trustpilot.com
Telling it like it is
04 August 2021
Comment from ca.trustpilot.com
Bookmakers have for years claimed that the number the ball lands on in this game is completely random & they all have an equal chance of landing...i now know for certain that this isn't the case. I'm not being a sore loser here because if you study it closely there's often very small, almost imperceptible changes in the speed of the ball and/or the movement of the wheel as they spin that ensures it lands just where they want it to. I always make sure i cover all the numbers in some way but far too many times now the stuttering i mentioned has ensured the ball landed on the worst possible number for me. I'd suspected this for a long time but those magnifying blue-light blocking glasses i just bought for using with computer screens have made it blatantly obvious. NEVER again.
Margaret Fyfe
04 August 2021
Comment from ca.trustpilot.com
Easy to use both on phone and computer,
stewart morrison
04 August 2021
Comment from ca.trustpilot.com
Zoe Walker
04 August 2021
Comment from ca.trustpilot.com
Dale
03 August 2021
Comment from ca.trustpilot.com
Good site not bad like some but also not the best ,doesn't give a free bet each week for staking an amount so its not my 1st choice for that reason,also doesn't give goal notifications which is crazy these days ,apart from that a decent site just not my preferred for the reasons above
lovechick
03 August 2021
Comment from ca.trustpilot.com
I must admit William Hill was my favorite gambling site at one time. I have spent thousands with them over the years. I used to have a favorites game slot page on the site but have noticed they have now removed this page now so I have to always try and remember the names of the slots and search which I hate. I just want to go straight to a slot with no messing about. Also I have noticed that if the slot can pay out big time they remove it. Monopoly Big Event and I love kittens gave massive wins and they removed both and i played them often. I still put money on from time to time with them but no where near to what I used to which is a shame as I play on other sites now where they have these slot games and more of a variety and also a favorites page! What I will say about William hill is if you do win they pay out on the same day and are reliable so I won't write them off just yet totally. I will still put on money but not like I used to.
Laurence Middleburgh
03 August 2021
Comment from ca.trustpilot.com
Excellent product and great communication
Roy Elias
03 August 2021
Comment from ca.trustpilot.com
Best odds guaranteed. Extra places. Easy to use but games are rather dull.
Sarah
03 August 2021
Comment from ca.trustpilot.com
I think the freebies are good and consistent but I still have problems trying to get my bonus spins I have been awarded,but customer service sort it usually with ease but it would be good to get them without having to use customer service
Gary Corben
03 August 2021
Comment from ca.trustpilot.com
I'm not a heavy gambler, but i bet every day, mainly on the ⚽football⚽, fantastic selection of bets to do, and the bonus drop, and the scratch of the day, you can't moan about as its FREE, with a regular reward.
Adrian
03 August 2021
Comment from ca.trustpilot.com
Just played £300 which I have done evry night for 6 weeks. No wins, no features and a total rip off. Zero stars is my rating for William Hill sites.
Mad Bits
03 August 2021
Comment from ca.trustpilot.com
William Hill are probably the best bookies out there in the market today. There shop maybe closed for the day just login in the the online account and carry on! Excellent offers excellent customer service ( no quibble live chat) Also claim yr welcome bounds whith you receive when you sigh up. 5🤩🤩🤩🤩🤩
John Perkins
03 August 2021
Comment from ca.trustpilot.com
All there offers that are worth doing are limited to £10(seriously) The promos that are running at the moment Bonus Drop and daily scratch are just Laughable everyday for 3 weeks on bonus drop Ive WON!!! Stake £20 on a certain slot get 5 free 10p spins and play your winning through 40 times That is an absolute joke!!!!!!!!!!!!!!!!!!
Carol Phillips
03 August 2021
Comment from ca.trustpilot.com
This company values its customers with civility and courtesy. They also honest with their promotions. I would highly recommend them.
Andrew Tillen
03 August 2021
Comment from ca.trustpilot.com
Absolute crap customer service Have been trying to verify my account and have been sent round in circles still not sorted out When it is sorted likely to be closing my account
Jimmy Mac
03 August 2021
Comment from ca.trustpilot.com
RUSSELLS ROOFING
03 August 2021
Comment from ca.trustpilot.com
I am not a big gambler, but enjoy a small wager now and again. I have found this site easy to use and have a bit of fun on it.
poplav
03 August 2021
Comment from ca.trustpilot.com
Mark Faetz
03 August 2021
Comment from ca.trustpilot.com
Very good love it only thing is if you want to watch a race in Ireland you have to bet a £1to watch it but other than that great love the drop love the boost an free bets well done williamhill
alistair barr
03 August 2021
Comment from ca.trustpilot.com
There is a definite need to review the "cash-in" situation. All bets in all different leagues etc are offered BUT, if a bet is struck with one of the lower leagues or obscure league teams involved, no "cash-in" is offered and a "cash-in suspension" notice is issued in the "my bets" section, especially in accas. Games where cash-in is available should be identified in the daily list or coloured differently or something similar, so that punters know where cash-ins will be available in play, before they place a bet.
Gordon Anderson
03 August 2021
Comment from ca.trustpilot.com
bagpuss99
03 August 2021
Comment from ca.trustpilot.com
Great choice of sports bets - certainly as far as football goes, plus promotions are plentiful and well worth having - WH are way ahead of most other betting sites in this respect. Have never had any issues with settled bets or withdrawals in 10+ years with them. First class.
Peter Deaton
03 August 2021
Comment from ca.trustpilot.com
Excellent service Yet again a monthly profit More of the same offers please
Richard Graham
12 August 2021
Comment from ca.trustpilot.com
I've now been playing for 8 months and never had a pay out from this site . Terrible. And they make sure you can't see how much you have put in. In fact its a wonder why all there shops are dark and dingy and smell of pish , when they are raking it in . He should change his name to Robin Hunt .
I've now been playing for 8 months and never had a pay out from this site . Terrible. And they make sure you can't see how much you have put in. In fact its a wonder why all there shops are dark and dingy and smell of pish , when they are raking it in . He should change his name to Robin Hunt .