William Hill Review

Excellent customer Service and a Great betting website.

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Absolute joke of a company. After winning my bet on Sunday I withdrew my winnings. On Tuesday I was asked to provide verification documents for security purposes which I duly did. Two days later I have heard nothing back and still do not have my money!! What the hell is going on with this company!? No way of contacting them on their phone line which does not work nor their online chat service. Avoid this company!!!

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Basically won £20 CASH PRIZE on bonus drop, was not credited to my account and when i contacted customer support they told my i didnt actually win that i won a promotion? The promotion didnt even work, kept saying i was uneligble absolute joke of a company stick to bet365 and skybet .

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Poor bookies…Ive semi retired and decided to join and have a bit of on-line fun, with the odd punt…Had few months enjoying to be honest, biggest win only £40, so not took them to the cleaners…I enjoyed their free offers/promotions, but by using them they decided to remove the offers and stake restrict me!!!!!!!! How is that good buisiness??? It either done by robots or kids on minimum wage!!! Used to have a go on their bonus drop for 3-4 months, a winner never came up once!!!

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When they listen to what you want they are superb.Thanks again for your help in getting me what I want 10 out of 10.

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Navigation is quite slow when on mobile. Prices on long term markets are quite good. You just have to find a Williamhill shop to get your bets on most of the time

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Set up an account. Placed a bet. I won and went to withdraw my winnings. That is when the trouble started they asked me for a verification which I gave but I have not heard from them since. I contacted online chat and they were on helpful my money is now stuck I am out of $1,000 these people are crooks stay clear of William Hill.

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Oh dear games are shocking on this site just tryed big bass bonanza aim is to get 3 scatter symbols for bonus it robs me £36 only spinning 20p a time still no bonus just shocking got a cheek to say keep gambling FUN!!!!!!! No machine should take that amount at only 20p a spin thats over 200 spins just terrible

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I dont understand why so many leave one star reviews.
This is the best online site by a mile.
There are a couple of negatives like the site can be a bit laggy, and I was annoyed when they took the customer support email option away,
However any issue I've had has been resolved promptly via the customer service live chat or the Facebook messenger channels.
With WH I get regular free bets
Bet boosts
Money back offers
Decent promos
On a daily basis

At the moment
It's the best out there by a mile

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WILLIAM HILL BONUS DROP. "WHAT A SCAM" JUST HAD A WIN ON THE BONUS DROP. BUT NO FREE SPINS UNLESS I DEPOSIT £20.00 THIS WILL JUST GET PEOPLE HOOKED ON SLOTS, AND SHOULD BE BANNED, THOUGHT WHEN YOU WON FREE SPINS, THAT WAS EXACTLY WHAT IT WAS FREE,

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william hill refused to pay me back my £1500 that i have wont a few months back. i have provided evidence of my id, bank card and place of address, i have been in contact with them back and forth and no one helped me!! eventually i decided to contact thisisgambling.com and only after that, william hill given me back my money!! definitely not going to play with this company anymore

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Strap a pair on William Hill.

Do you realise William Hill, how infuriating it is for people to see you replying on Trustpilot etc to only positive feedback. Strap a pair on and respond to the negative comments and try and give some advice, some feedback or even a joke or a riddle or something. Your company treat customers like the bottom of a wheelie bin when the bag has split and there’s bin juice everywhere. Respect ALL your customers not just the ones who leave nice feedback. W ankers

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!!!!!!!!!!DO NOT USE WILLIAM HILL.!!!!!!!!!!
Pathetic. Its now been 3 weeks to get age verification. It really grips my s*** when big companies like this one want and DO screw people all the time. This is what happend to me. They were quick enough to take my money for a deposit but then lock my account saying they need age verification, a few days after I starting betting they frozen my account. No one on live chat helped….. they just read of a screen and couldn't care a less about me or my problem. William Hill is a very bad, unresponsive and careless company.
If they told me when I signed up they would take my mo ey and lock my account I wouldn't of signed up……… who in there rite mined would!!!!!!!!
!!!!!!!!!!!DO NOT USE WILLIAM HILL!!!!!!!!!!!

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So I placed a bet of Italy winning euros on penalties at 10/1 AND TOOK THE PRICE! Went to collect winnings and they would only pay a lesser amount – at least dick Turpin wore a mask – that’s me done with any sort of betting as basically legalised theft!

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Absolutely terrible, took up on offer spend £10 get £40 in free bets. They have no problem letting you spend your money but as soon as I placed free bets they froze my account and demanded i send them pictures of myself holding up different documents and a bank statement showing yesterday's deposit, Everytime you send correct documents they say their not. Anything to stop you using your free bets within 72 hours of sign up

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Signed-up, had my account immediately closed, and only got back 80% of my initial deposit. Beware!

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Totally misleading
They basically just don’t want to pay out no money
I put a bet on Italy and England game
Both teams to miss a penalty – penalty extras
Both teams missed a penalty but they are saying I haven’t won HOW!!!!!!!!!! So fuming

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Unethical practices driving me nuts
I started to play with William Hill, deposited 4000 with Skrill and won an additional 4000. I withdrew and sent my documents as you can see the email here below states I’m fully verified and should enjoy William Hill now.

Vincent – 28/10/2020 08:08 PM
Hi Diangelo,

Thanks for sending over your ID.

As expected, everything checked out fine and your account is now fully verified. You should now be able to enjoy everything on offer at William Hill Online.

We do appreciate your patience and have fun.

If you have any questions, feel free to contact us again.

Regards,

Vince

William Hill Online
Customer Verification Team
Question Reference # 201029-00135
Mind you that a Skrill withdrawal should go immediately once they approve the withdrawal. Didn’t happen. A few days after on the 30th I get another email..

Charlane – 30/10/2020 11:54 AM
Hi Diangelo,

Thank you for sending in your document(s).

We still need some additional documents to complete the verification checks of your account. You may send these as photos (.jpg), scanned or pdf format, whichever is convenient for you.

• Clearer copy of front and back of your card ending in 1719 – please make sure that the middle 8 digits of your card number and the CV2 (or 3 digits on the back of the card) are covered. The back of the card must be signed by you
• Proof of your registered address. This can either be a utility bill or bank statement issued in the last six months
• Skrill Proof of ownership for the payment method used to deposit into your account, such as a screenshot of the ‘My Account’ section of your e-wallet, showing your name, the account number or e-wallet ID and the URL of the website

We look forward to your response. Once your documents have been verified, we’ll be back in touch with an update.

Kind Regards,

Account Assurance Team
William Hill Online
Question Reference # 201030-01402

Again I sent them everything they asked for. This is the response I get.

Charlane – 30/10/2020 08:40 AM
Dear Diangelo,

Thank you for providing us with your documents on 30th of October 2020.

We have updated your account records with this information.

If you have any questions or require further assistance, please let us know. In the meantime, we hope you enjoy your betting / gaming experience here at William Hill.

Kind regards,

Account Assurance Team
William Hill Online

Administrator – 29/10/2020 05:03 PM
Hi Diangelo,

Thank you for submitting your query to our Documents team.

Your reference number is 201030-000698 should you need to quote it in any follow up contacts.

Kind regards,

Documents Team
williamhill.com

Diangelo – 29/10/2020 05:03 PM
Hereby I send you the skrill page showing the deposit, my bank statement
showing my address and a copy from my passport.

Greetings,

Diangelo

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Question Reference # 201030-00069

But I am confused cause I already sent them everything they wanted..
What is happening? Well, the withdrawals are gone from the withdrawal section. That means I will finally get my money after constantly being verified? Well, the manager contacts me and needs more verification, wait is this the pentagon? I’m starting to feel anxious, will I ever see this money? Because they look to be doing their best so they don’t have to pay out.
In the chat I asked the manager to cancel my withdrawals, which shouldn’t be possible right? What about responsible gambling William Hill..
Manager sends the money back and I feel trapped cause it looks like I will never see this money. I played all the funds because of anxiety, William Hill wins the battle. Why is it so hard to get my money I think as I get suckered into roulette. It’s not even about winning but mindless playing. After all is gone I see the trick and spells Willy used on me. Which casino verifies someone more than twice? For the same documents, asking for selfies. Like I’m trying to enter the White House. Purposefully stalling a withdrawal like this is sad and ungrounded.
What is the MGA gonna do about this? Why aren’t we protected by the MGA?

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I spent two hours on online chat trying to explain a situation where williamhill raised my account limit without my consent or permission. Online chat stated that complaints could only be addressed or referred to the following email address second_opinion@ willhill.com
I have Sent three separate emails to this address only to be told they don't accept email support and pre generated email referred me back to chat.
I find it disturbing that they are allowed to treat customers with such contempt and I am in the process of referring my concerns to IBAS as they broke the contractual aspect of my agreement. Immediately closed me account to avoid getting into debt as they had not even the common decency to either respond or apologise. Terrible customer service and avoid at all costs

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don't understand all these negative comments iv only had a good experience using the site,they always pay out within a couple of hours and always have a good amount of promotions/free bets available,and the wagering requirements are achievable and usually only 10x not the 35 or 40x that most other places have,my only complaint is that in over 6 months I haven't won a thing on the daily bonus drop ha

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Never again will I use this company.
App and website didn’t work. Wouldn’t let me bet, wouldn’t let me withdraw my money, kept sending me to the Italian website when I clicked on the English website to do anything. Customer service wasn’t helpful.

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William Hill pays out Fast!
I have been making several wins with William Hill, over the past 3 weeks, I have made over 300,000£ with William Hill and I have been paid out so fast and efficiently, all thanks to a guy I met on Instagram with username ALEXDURKI_ who gives me this betting tips and made me this rich! His tips never fails me and I would recommend you text this guy for your betting tips

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Can I just say that after trying various bookmakers via several different apps I find William Hill to be the best. There has been occasions where settled bets haven’t gone my way and I’ve spoken to them via online chat and they’ve listened and understood my point of view and in some cases (where bets have settled unfairly) e.g. player being substituted shortly after betting on them to score the next goal they have sent me a £5 free bet to soften the blow. Add this to the fact I get regular daily free spins for various games (which actually DO payout) unlike other sites and I’m a very satisfied customer. There have been instances where I disagree with certain outcomes and as a regular gambler it’s nice to know your being heard even when you disagree with a decision made. I can say hands down William Hill are my go to App for all Casino and Sports betting and long may the good vibes continue.

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I've had absolutely no problems with this casino/site at all apart from lately they've started withdrawing original deposit amount back to credit/debit card and the rest through bank transfer which takes absolute days to complete

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#YourOdds service is brilliant. Have used it twice now and they always get back to me in good time with good odds.Just a shame my actual bets are rubbish. Can’t really blame them for that though…..

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open a account with them found out i had to send them
lots of document passport and other thing
TRY close the account
still got to send them the same document
to close i
IF YOU LIKE SENDING ALL YOUR PERSONAL
INFORMATION GO AHEAD

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Closed my account without any explanation and the useless customer support just gives you their vague template answers. Don't open an account with them, spare your time and nerves and just go to a different betting site

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AVOID THEM

If there was a zero star option I would have put zero stars.

I spent 120 pound on their site and they charge you within seconds.

When I tried to to take 60 pound out of my money they asked me for verifications and ID and bank statements which I sent all of these to them and its been over 3 weeks and nothing in my account yet. I have spoken to one of their team members online and still nothing!

AVOID THEM. They just scam you without paying out!

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spent lots of time here this week with multiple deposits and i got a whopping 2x win on a feature(eye of horus)

do yourselves a favour and dont use this site, bad odds of winning anything and a terrible choice of games.

the jackpots are also just adding symbols to games which block the standard win lines of the games so you end up with lots of jackpot teases and no jackpots and ultimately you will absolutely lose money faster, its hard to find one without a jackpot on WH so honestly dont put your money into here.

No matter the reply below this is done intentionally so WH make more money

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The William Hill Deutschland Sportsbook site is appalling and German residents should think twice before using it. You can add a debit card to pay in but can then use neither the card you have just added nor your German PayPal account for withdrawals. None of this is made clear until it is too late. You are then left with only one choice for withdrawal, bank transfer, which takes 5-10 days. Their Vegas and Gaming links are still there and only when you click on them do you discover that they are unusable because WH no longer has a gaming license in DE. I also found their Live Chat extremely rude: I said nothing impolite to them, but they simply ended the chat while I was still trying to ask a question. I found the whole experience appalling and I will never use my William Hill Deutschland account again.

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Deliberately misleading wording on betting odds for Euro 2020 England game against Denmark… steer well clear of this criminal enterprise.

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I put some money in and never got it back. I put some money in to make a bet 5 days ago, went onto the account today to withdraw my winnings, and it said my account had been logged out due to issues. Then couldn't log in again. They have permantely closed my review and won't give me a reason why. Terrible customer service, slow short replies. Lengthly process for me to get my money back. Do not use

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Had trouble locating a free bet that I had won. Contacted Customer Services on there Twitter account and had it all resolved in less than 10minutes. Very helpful and polite. Great service

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Just created an account and couldn't login. Contacted support just to be given link to the T&Cs and told "After a review we weren’t able to satisfy our high standards about the ownership of the account. Therefore our final decision is that this account will remain closed." Like WTH? I couldn't even upload documents like any normal gambling website. Complete scam!

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Went to the quedgeley branch in Gloucester today with my £5 free newspaper bet on england v denmark game only. First i was told i had filled in the wrong form! The correct ones were behind the counter. I refilled in the correct form again and after i start writing he says you can't have the bet like that. He doesn't bother handing me another form so in the end i just walk out. I've had trouble with this place before. I'll stick with corals and etc. I find william hill annoying at times.

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The customer service was really good in my experience. I had a problem with a promo not being applied to my account and the person I spoke to (name: GM) swiftly fixed the problem for me, no problems at all.

Had a couple of problems with the app itself, it could be better organised and a bit faster/more optimized, but it's mostly fine. They provide some pretty good deals as well.

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They've taken our money then suspended the account and are demanding we send them photo id and proof of address.

They've got to be kidding! Wish I hadn't bothered. Stay away.

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To be fair not even one casino is with us the gamblers this times !
But I still go every day at this casino take the bonus drop every day and find attractive in any ways !
You don't find any casinos now to give free spins !
Decent
If I was you I would try !

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One of my favorite website betting sport & gaming. I had no issues on anything. Staffs are very helpful and friendly.

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I mistakenly did a £50 bet I got only £200 returns on eye of Horus megaways fixed ain’t a word until you played

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After waiting 31 days for a response on the jackpot I won, they replied simply saying "there is no jackpot" and offered me £5 compensation, a joke and no one has replied to my 3 complaints

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Don't waste your time, their prices aren't even close to being competitive across most sports and the bonus drop is a complete as scam, I've not had a winner (i play everyday) for 5-6 months and when I told them they said in broken English, I'm sure you luck much very soon tomorrow, and don't waste your money on their so called double the odds on the build your bet promo b4 big games because whether they're claiming to be doubling the odds from 5/1 to 10/1 or 5/2 to 5/1 the industry standard price for them bets at that time are around 9/1 and 9/2 so in reality they're giving you almost nothing boosted and don't forget they've chosen the bet itself ehichyin most cases is compiled of stupid selections based on the teams playing, example, a team that doesn't concede or get many corners they'd have thrown in the bet builder over 9 corners etc, save your money folks and go elsewhere.

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I find the site reasonably easy to use..
I have to admit I try the Bonus Drop every day and 99% of time I get free spins, I’ve had a cash payment of £20 too..I also get lots of freebie spins in my emails including 60p a spin on Piggy Riches where I won a good amount been as it was free! Not many other sites credit their customers with as much free stuff as WH in my opinion and lots of opportunities to win on things like Yes/No, Pick 6 and another free favourite of mine- Scratch of the Day- bonuses include free bets, boosts and sometimes free spins!…

You’re not going to win all the time, and I never gamble more than I can afford to.. be real folks!..
Nadia_xxx

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Their support team on social media are first class. Could not be more helpful. I had an issue and they sorted it very quickly & very well. Unlike on other so-called "big" betting sites who do nothing for you.

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William hill are useless as funk they have messed me around all day for something very simple and kept bouncing between department and just sick and tired of it. They do not deserve anything good and glad other betting offices are better because I have gone with them now and going to close my account down because no one is stopping me leaving or giving me anything to stay with them so funk them. Been since 9am this morning until now at 10.29pm that is fudging ridiculous. Definitely dont consider william hill. I could go further and say they have mess me around with my mental health and got the picture proof and recored calls to prove that!!!!

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I am not a big gambler, been on William Hill quite a while now and although I don't play alot I do like slots now and again..so its a bonus when you get freebies . And yes I've won on putting nothing in ..I won enough to cover the wagering and a few pounds left to withdraw..it went very smoothly. I must admit I wasn't expecting it to . You dont get anything for nothing in this world.. right?? No wrong I got 40 pounds for nothing. It was a while ago but I do keep getting free spins etc sent quite often..thanks William Hill. 😃. Grannybee5.

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Cash in Suspension after 40 mins after game ends…..sorry not for me I will can deleting my account and not using you again.

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Great betting site very good bonus offer just wish you would offer best odds guaranteed and triple odds on all lucky 15. 31 and 63 and start offering football odds on matches longer than 90 mins

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