William Hill PLAYER REVIEWS(3323)
Julian Butterworth
07 October 2020
Comment from ca.trustpilot.com
This has been resolved now and I'm grateful however it would have been better if the phrase used after it .was 're Solved . We have never lost a payment yet ..was said initially :-) thank you Michelle for your help
Mr Review
06 October 2020
Comment from ca.trustpilot.com
Yet again more dead spins as soon as I increase the stake more dead spins WH had no intention of letting me win ,it's so obviously rigged someone somewhere in WH have control of when and how much u win or lose no such thing as random.
Robert Page
05 October 2020
Comment from ca.trustpilot.com
I wish I'd looked at these reviews before signing up. They took my cash without any issues then when I wanted to recover £50 of my money, not bets that had won by the way, my cash.. they then started a long winded game of wanting proof of identity multiple times claiming they could not read the attachments which everyone I shared with could. I think this organisation deserves to go bust. I finally received confirmation that they have now opened the account after two weeks of prevarication so I wonder how long until my cash is refunded. Don't join!!!!
Julian Butterworth
05 October 2020
Comment from ca.trustpilot.com
I made a withdrawal on Friday which they told me has been processed. My bank hasn't received it. I've contacted WH 4 times they are saying it's gone my bank can't find it. Where do I go? I've sent proof of the withdrawal and my bank online transactions but nothing. They won't speak on the phone.
Damian Garcia
04 October 2020
Comment from ca.trustpilot.com
I have had William Hill for over 4 years I only keep it because they have more EPL options but the app SUCKS!! Issues literally daily and customer service is useless . Last screw up, it took over 6 hours to pay an in play bet .. horrible ! If you don’t bet EPL go elsewhere .
anthony bould
03 October 2020
Comment from ca.trustpilot.com
Don't bother with this site it is a joke seriously rip off
Mr Review
02 October 2020
Comment from ca.trustpilot.com
Absolutely rediculous lost £100 in 24 hours dead spin after dead spin and it's so blatantly obvious it was set up to do so I'm a regular slot player here and it stares u in the face that it's sometimes fixed for dead spins and I know I play here regularly William hill who are you trying to kid we were not born yesterday sort it out
Jason Newton
02 October 2020
Comment from ca.trustpilot.com
bonus explorer completely fixed! theres no randomness about it its a waste of time, you always get 2 symbols followed by 3 empty ones, and after the full seven days your lucky to even get the alien x3 to win 1 spin, absolute joke and should be reported, william hill play the its random card same as there scamming slots!
Eric Chadwick
02 October 2020
Comment from ca.trustpilot.com
A gamble is a gamble yes. My own drunken stupidity led me to play that dragon slot. Ive literally just played 1 quid a spin, blew 350quid and the most it paid out was about 30 quid over the space of an hour or so. The odds really are stacked against you with these men. Other sites atleast pay afew quid out. The win percentage with william hill must be shocking. Yes my fault for chasing a win, but come on... £350 quid in and a return of about £30 that went back in anyway!? Something isnt right! Ive literally just been raped. But yeah my fault for carrying on.
Ge Atac
30 September 2020
Comment from ca.trustpilot.com
They are the worst company to deal with plus they're fully loaded liers they are holding my money with no reason plus this is my own money they keep giving me run around make sure don't open any account with them I do have account with bet365 for years I never have any issues I have an with this company for a month I have millions issues with them just stay away from them they are the biggest scamers
Ben Filippo
29 September 2020
Comment from ca.trustpilot.com
I am currently in the customer support queue because they screwed up my bonus. Said it should only be a 4 minute and 36 second wait. I'm approaching the 1 hour mark!
Andrew Martin
28 September 2020
Comment from ca.trustpilot.com
This “random” game is a total waste of time bring back the bonus drop.Every single time you play you get 2 symbols then it is always followed up by 3 X squares.Upon complaining to live chat the get out clause is it is totally random.This game should be investigated by the gambling commision because there is nothing random about it.Also scratch of the day seems always to be bet£5 get £2 (no thanks).Finally anyone who bets on lotteries with silly hills please look elsewhere you will get far better odds with bet 365/betfred/odds king/paddy power.It is sad to see what was once the leading bookmaker in the uk now relegated to the also rans just pack it in please and leave it real bookies.
Waffles ADB
28 September 2020
Comment from ca.trustpilot.com
Long story short they suck, 50 times a week i try to put in a bet and it doesnt work. Always glitches and always has problems
shan kearsley
27 September 2020
Comment from ca.trustpilot.com
Deposited £2,500 in last couple of weeks . Got jack . As usual only letting newbies win try looking after your loyal customers that keep coming back . Bin playing batman begins for over 5 years never won a big prize yet. Give up with you men lol 😂 all’s I can say is newbies make the most of it draw it out and run don’t come back 🙏🙏🙏
Nathan Adam
27 September 2020
Comment from ca.trustpilot.com
I started betting months ago, my account was charged £ 1500 and I lost everything. Luckily for me, the last 3 weeks I met the guy on Instagram called green_tipp, the guy games are nerve-wracking !!! .. I have won more than £ 75,000 just within the last 3 weeks, and guess what ?, he does not 'If you do not charge a penny for his game, you only pay him when you win! I would definitely recommend you guys to go and check him out on Instagram.
Peter Plunkett
27 September 2020
Comment from ca.trustpilot.com
Just been to one of your shops in a busy part of Liverpool. Not one person in there. Had a little go on the FOTB £80 in not one winning spin. You actually wonder why no ones in there. Get a grip hills.
Jonathan
26 September 2020
Comment from ca.trustpilot.com
A few weeks ago, I was notified my account had been reviewed and closed from a sports betting perspective (They made sure to advise that I can still use the online casino of course). After following up several times what the reason was for the closure, I was advised that they could not disclose the reason and their decision was final... I guess betting $100 per bet, and winning slightly over 3 years.. could make the sports book go out of business? I'm shocked that William Hill being such a large company is handling their customers like this. I'm assuming that if they see anyone profiting they will close down your account.
Mr heyer
26 September 2020
Comment from ca.trustpilot.com
You either win nothing one day mostly dead spins, or completely opposite the next day , win with every spin, best to cash out if your about £50 up that seems to be the threshold they don't like u to win more than £50 over what u put in , best way really to avoid being at a loss
Ross
26 September 2020
Comment from ca.trustpilot.com
Don't do it. Save yourself the money and try a casino that actually pays something back. Awful awful bunch of dirt bags.
Tim Topper
26 September 2020
Comment from ca.trustpilot.com
I've been a customer of William Hill for years and see myself as a loyal customer. However they are falling behind the competition and really just don't seem to want to change. For example this morning I wanted to ask them why I don't seem to ever be offered a cash out option on my accumulator and top scorer open bets. It took me four attempts to get through to their chat function after it timed out twice and I also had a girl answer (after 15 mins) then say straight away I'm in the wrong queue and she would add me to the Sports queue, but 10 mins later she disconnected me and I had to log back in. So after wasting around 90 minutes I finally got through. It seems that WH have the most complicated rules around which bets are applicable to cash out and which aren't. For example three of my four bets in my accumulator are top 2 finish, but because one of them is a top 3 this is excluded. Also my top goalscorer would be included if it was a win only but because it's an each way its not. I shared my frustration at how complicated this was and how restrictive it was compared to their competitors and was just told, this is how its been for years. As if that was a sensible and reasonable response. Unfortunately it seems WH are stuck in the ice age and don't appear interested in keeping up with their competitors or listening to the needs of the customers. Such a shame but for me it's time to close my account and go elsewhere.
Tracy
23 September 2020
Comment from ca.trustpilot.com
I hav been with them for years and deposited alot, all of a sudden it excluded me from taking part in all promotions for no reason I contacted them and they said for reasons they can't say, but they have no problem taking deposits, absolutely pathetic site I have closed my account with them and joined sky Vegas and it's much better and fairer
Christopher Mckenna
23 September 2020
Comment from ca.trustpilot.com
Poker is nothing but a joke ENDLESS BAD BEATS SET UPS CONSISTANTLY TOTAL JOKE. IAM DONE PUTTING CASH IN HERE NOW . I HOPE THIS SITE GETS PUT DOWN ITS A F KING JOKE.
Athanasios Dolias
23 September 2020
Comment from ca.trustpilot.com
I have been a member for a while now and I have been betting mainly on football games. After winning back in July August, my account was suspended. I contacted the customer service and they said that the account is under review and it should not take too long. A month later I contacted them again for an update and still the same. I informed them that i need my funds as I have expenses to cover. No movement. Another month gone and I am back asking for an update. Still the same the account its under review and they will come back to me when they will have an update. I have requested for the complaints process and the email to register a complaint as this is illegal to hold the funds for so long. While i was waiting for the advisor to find the complaints email and after waiting for some time the advisor was only then willing to coordinate with the security team. How disgraceful, if that was that simple why not doing that the last 2 times i contacted them over the last 2 months??? I am not sure if a registered complained would be of any use for any disputes in the future but it might be the option forward. If you feel like not giving out the money won, no problem but at least release the initial funds...some people might need them.
Darren King
20 September 2020
Comment from ca.trustpilot.com
Do not trust this site at all they say that they have paid your winnings out but they haven't especially on a weekend you withdraw on fast payment on a friday and it doesn't go into your bank at all as they dont process your payment till monday very sneaky company by doing that false advertising on fast withdrawals it took me 3 weeks to get my fast payment into my bank they done this to me twice theres no customer care at all you get messaged by them like they are talking to a child as i kept on and on about my payments in the end they banned me through no fault of my own DO NOT TRUST WILLIAM HILL AT ALL
Justin
17 September 2020
Comment from ca.trustpilot.com
Banned for winning bets they pushed on me total scum .How is this even legal . Complete vermin
jackpalance1
17 September 2020
Comment from ca.trustpilot.com
It’s ok for a bet but there’s no way your going to win big money unless you get a once in a life time 50p acca up ..Bookmakers cop on real quick and restrict winners you’ll be lucky to get 5p on!!
A Dimants
17 September 2020
Comment from ca.trustpilot.com
Guys don't play Vegas as no chance to win... few month ago I spent 700£ and pretty much nothing came up I was playing on 5£ and biggest I had was 60£ win... today I played on 600£ pussycat game where cat didn't jump out 5 times in a row and was playing 6£ per spin... if you'll write them that something is wrong they'll give you 100 of excuses... Don't feed those scammers
Marycatherine Henry
16 September 2020
Comment from ca.trustpilot.com
Won't give them any more than 1 star, last Monday I won 700 next day money wasn't in my bank, when I went to sign in they have suspended my account and all I'm getting is my account is still under review, 8 days later no update from them getting fobbed off with excuse after excuse, I've been with them for 2 years and they asked me for id and front and back of my cards I deposited the money from I have sent you them all documents asked for 5 times now and still not getting a right answer
Grant Wallace
15 September 2020
Comment from ca.trustpilot.com
Absolutely shocking. Words can not explain how bad the bonus explorer is. Wouldn't waste your time or money with William Hill.
Tay Man
15 September 2020
Comment from ca.trustpilot.com
Honestly have to say this site is actually fair and pays out have won some decent amounts on football and on the games they give good bonuses I don’t win all the time but I do win Often and the games are fun it’s exciting I have got my partner and few friends playing and they have all won nice amounts Don’t no why there so many bad reviews if your reading this try it I promise you won’t regret it
phil ward
15 September 2020
Comment from ca.trustpilot.com
So not been a gambler and after been constantly bombarded with their relentless campaign of offers on my Facebook page, I finally gave in to take advantage of odds I was offered on the Formula one race if I signed up. So not quite understanding how these things work I signed up and deposited £200 to my online account only to find the amazing offer that got me signed up had disappeared....so after having a quick go on the fruit machines I came to my senses and requested a withdrawal of my money, what happened is that after 3weeks I still hadn’t received anything so contacted customer service only to be told numerous times I’d have to provide them Id drivers licence, copies of bills with address on and even details of my Apple Pay account...even thou this was an unreasonable request on their part and completely against the rules and terms of the license issued by the gambling commission they kept this up for weeks till I had to escalate the problem to 2nd opinion customer service personal...it has taken me over 8weeks of messaging and arguing with these people with the threat of using the resolver service to get my money back off them, and even then they just dumped my money back in my bank without so much as where sorry here’s your money back email or message. So my advice would be stay well clear.
clar
15 September 2020
Comment from ca.trustpilot.com
sports betting is okay, vegas is awful, been playing for about 5 months and never won more than €10. Stick to other sites for gaming and casino as this site does not pay.
David Coulston
14 September 2020
Comment from ca.trustpilot.com
So my complaints they don't care you don't see high streamers play at William hill because there so bad with customer support is zero even if you win a little good luck getting your money please stay away
Edmond James
13 September 2020
Comment from ca.trustpilot.com
Have not made much winnings on Williamhill when I started earlier, after much losts I went for a search for a good fixed match tipster which I later found one Instagram who have proven to my that he is for sure a true king.he is by name KINGY_TIPS and he offers fixed odd for payment afterwinning, he is indeed the reason am happy with Williamhill
Nikki Rosseth
13 September 2020
Comment from ca.trustpilot.com
Shocking ,contacted live chat on several occasions they solved nothing and didnt listen or care.Was unable to withdraw money and have which they still havent settled after a Week!!! 0 stars if i could!
Sergio Perez
12 September 2020
Comment from ca.trustpilot.com
KCUF William hill. If there is a game that is a blowout and they decide to play the third and fourth quarters at 10 minutes apiece, you will only get your money back if you bet on the favorite. They do not care if anybody knew it would be a blowout. KCUF William Hill and their employees. KCUF them and their mothers
George
12 September 2020
Comment from ca.trustpilot.com
Hi everyone I've won 20,000 on slots but there holding my funds and won't realese it
Szymon
11 September 2020
Comment from ca.trustpilot.com
Great website, tons of slot games, fair experience with game bonuses, sometimes big wins, sometimes nothing. Customer support always professional, and resolves issues with ease. Withdrawal times are almost instant(usually in no more than 3 hours if you use paypal). Recommended.
Anders
11 September 2020
Comment from ca.trustpilot.com
I payed them 500Sk ~(50$) they stole it!!! SCAM!!
Mckenna
10 September 2020
Comment from ca.trustpilot.com
Keep well clear of here people its nothing but a toal shambolic state its a total rip of site the worst i have ever played is william hill . better playing 888, stars , ladbrokes this site just keeps taking your cash poker i right i know my poker and this is just not on gambling commision need to go check this site out its a freaking mess. up ypu william no more cash from me you dirty scum bag .
Chloe
10 September 2020
Comment from ca.trustpilot.com
Hi. Placed a bet on william hill on wedensday i placed a match spread on basketball of minus 9.5. I pressed the button when it was 9.5 and somehow i had minus 10.5. So the game finished minus 9.5 exactly and i went to check my winnings and it said minus 10.5 which i never wanted or chose.
Nick Barron
10 September 2020
Comment from ca.trustpilot.com
Without a doubt, the best online casino. I play all the named ones and Hills is the best for games and cash outs within a couple of hours.
steve ketley
09 September 2020
Comment from ca.trustpilot.com
This rating is only on the withdrawal process as I enjoy the game play. Putting money in (not a problem) instant, but withdrawal back to your Visa direct debit card is another issue. They state the Money will be in your account within 2 hours, never once has this happened although splitting the withdrawal with PayPal as they say is to prevent Fraud?? sees that payment into your PayPal account within hours. Come on you guys pull your socks up!
Nesta
09 September 2020
Comment from ca.trustpilot.com
This must be one of the worse company’s I use ruse staff incorrect information given and never get back to you in time frame when complain nearly month heard nothing
Eamon
08 September 2020
Comment from ca.trustpilot.com
Online cash in option too slow and algorithms not capable. Many times markets I bet on have been greyed out during a game and cash in suspended whilst others available. This can be costly. So poor compared to bet365.
Sports Bettor
08 September 2020
Comment from ca.trustpilot.com
Have only had pleasant experiences with this longtime bookmaker. When they start accepting Bitcoin is when I will use them more.
Nathan Adam
07 September 2020
Comment from ca.trustpilot.com
I started betting months ago, I lost a lot and i won a few. Been searching for where to get accurate betting tips and fixed matches from, fortunately 2 weeks ago i met a guy on Instagram: fixed_albright. So far it’s been sailing smoothly for me. I’ve won more than £180,000 within the past two weeks and now my stake amount is limited. The surprising fact is that all his games are FREE!!. He doesn’t charge a dime for them, you only pay him after winning. I advise you all to go search for him on Instagram, his handle is : fixed_albright , he’s the best tipster around
Aza
07 September 2020
Comment from ca.trustpilot.com
Disgusting disgraceful casino rtp on slots is shocking spent over 800 in less then an hour with not one bonus Shiteeee casino
Griffin
06 September 2020
Comment from ca.trustpilot.com
Nothing is as good as dealing with the right person thanks so much Mrs Sandra I will forever be grateful for your help DM Crawfordsandra895g m a i l/
shan kearsley
07 October 2020
Comment from ca.trustpilot.com
Iv spent abt 2600 in the last 4 months and won 400 come on William hill let your loyal customers win instead of letting newbies win. Does anybody know how you win the mini and major jackpots on batman begins do you get on a bonus round? Bin playing that slot for 5 years never got on the bonus round ! Iv took time out because not going to keep wasting my money on a site that only lets newbies win the jackpots . Dawn Ashton
Iv spent abt 2600 in the last 4 months and won 400 come on William hill let your loyal customers win instead of letting newbies win. Does anybody know how you win the mini and major jackpots on batman begins do you get on a bonus round? Bin playing that slot for 5 years never got on the bonus round ! Iv took time out because not going to keep wasting my money on a site that only lets newbies win the jackpots . Dawn Ashton