William Hill Review

Customer service on twitter was fantastic

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No point in playing at william hill slots you just simply never win i play high rtp slots for 5 days on 5 different machines to not a single win or bonus its impossible woth high rtp machines

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William hill do not give you the best odds as I had a bet today price of the time race got 11/4 horse won at 7/1 thy gave me the 11/4 don’t waste your time betting with them

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Just had my account closed to sports bets after placing 4 bets in 2 days all at 25p each way with an overall loss of 75p. Account closed by the sports trading dept apparently who will not elaborate as to why. I have now withdrawn the remainder of my money. I recommend anyone not to bother with them as there are plenty of other bookies out there willing have your business. Looks like they made a large loss to 1 Jan 19 – 716M on a t/O of 1621M, looks terminal especially if you don't want new customers.

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i have had an online account for years today i placed a bet William hill excepted the bet the bet came in i watched the race 20mins later they returned my stake and said the bet was late ,that was rubbish ,they had the cheek to offer me a £50.00 free bet as a good will gesture i cancelled the account felt i was mugged never go back to them if they are short of a few bob they should say i would have lent them the money feel better i have cancelled my account with them better treated at paddy power

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Well I'm not impressed. I placed 4 bets of 25p each way from opening the account (£2.00 in total) – BANNED! So I never actually won anything and made four losses and I've been banned. I did use an automated betting system with access to my account, however whey they would ban a bettor who's just given them £2 is beyond me. Not close the account but withdrew my remaining £18.

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After being ignored for week (I’m told due to technical error) the service was then exemplary and my issue was dealt with very quickly. Facebook messenger this was

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Shambles
Absolute joke

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Customer service on Twitter was excellent.
Sorted out my issue quickly and gave a very good explanation.

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There Twitter page is excellent tweeted them about a problem was fixed after 2 minute's with a full refund to my account great customer service on Twitter

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helped me get a bet up and running. Very good service 🙂

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Good customer service, were very helpful

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Do not go with William Hill. If you start winning they will restrict your account and make it virtually impossible to open it up with a ridiculous verification system. I've submitted my documents 4 times on chat and the security team NEVER emailed me back to inform me of failure. So I would have to go back on chat to ask why I wasn't reverified. Then they say they won't accept my Monzo bank account statement and that I need to provide a bank statement from another bank with deposits from William Hill in the last 3 months. Which is IMPOSSIBLE. William Hill make me want to kill myself. I still have a ton of money on the account.

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I opened an account this evening and they were happy to accept my deposit but then locked me out until I verified my identity, but the website wouldn’t allow me to verify and despite being told I would be on live chat within 28 seconds I am still waiting 3 hours later !! Goodbye deposit! Do not trust this site !

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Rubbish, worst betting company in UK market, casino is absolutely crap Rtp there is big fat 0

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They prevented me from placing sports bets because I kept winning. They only want losers to bet so they can make bigger profits.

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Always great customer service and great bookies!

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Honestly the worst betting shop ever! Please take my advice and don’t do them ‘question’ football betting slips in store.. picked 1 up yesterday, over 1 goal, 1 card & 5 corners in all Saturday’s 3pm EPL games.. all 3pm games have over 1 goal, 1 card and 5 corners but William Hill said it was a losing bet even though after checking stats from each game it’s correct. William Hill staff in store didn’t give a toss and just said make a complaint online even though it’s an in store slip not online lol. Honestly I’ve never known a better shop so bad to not pay out on their football slips!

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First of all this company is the worst company I’ve used in my life and when you lose a bet they take your money instantly then when you win sometimes you wait days to get the money on your account and by that time you miss all your bets that’s ridiculous so do not trust this company

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Had a problem with getting my free bets,sorted out very quickly, excellent service

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I made a request for a solution to find my outstanding bets via my on line account. . And within minutes I received a response and a answer to my problem. All in all job was done without any fuss and and a happy customer can now enjoy he’s weekend. Thank you for your help.

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Tweeted to ask for horses to be added to a market. Done within 5 mins. Perfect customer service experience.

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Love playing with Hill's always great offers available and never had any problems withdrawing my winnings!

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Had a problem logging on, kept coming up error. So I tweeted them and they sorted it very quickly by DM.

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Great service

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Easiest way to sort out any problems or get info:

I contacted William Hill on their Twitter channel, I found them to be so on the ball, a quick resolution to my issue… highly commend William Hill for a good customer experience!

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Logged into account after two years. Statement showed a total £87.04 of inactivity charges. Customer services, spoke to Gvidotos who calculated all the charges taken for inactivity and refunded them instantly into my account. I would like to thank personally William Hill and especially Gvidotos for their gesture of good will. With Christmas around the corner this will definitely help. Thank you so much for the refund very much appreciated.

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Forced into giving this mob one star. My gripe is with customer services. They have not got a clue what they are talking about. I tell them how their rules work. I told their lady im taping my call for my protection purpose and small claims court action and she says do what i want 😁😁😁, filed claim today for 2800 pounds, thanks lady.
They havent got a clue what they are doing, legal papers on the way .

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Never used William hill in my life ..yet every day I receive text after text when u follow the instructions to Stop the texts I receive a message saying I’ve used all my credit on my phone ????? Absolutely disgusting…Ban all these sites 😡😡😡

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all in all a fair site get my money out on plus card in shop put money on it vice versa im happy with it the only thing i'm disgruntled with is this new bonus drop impossible to win everyday a loss only time ive thought this is a fix

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Won the 5k jackpot in the online casino ….. on my birthday! Happy day , thanks william hill 🙂

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Worst odd slots ever seen greedy gypsys that take take take and never seem to return 1 star is to much for these clowns

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I'm a net loser on this site. This will be important later on.

I only bet on sports, never on casinos. I've been restricted since day one. No bonuses, no freebies, nothing, ever. My bet size was also limited, even £5 was too much on some markets. I was never given any reason why. When I asked them on chat, I was simply told something along the lines of "We make sure the level of restriction is always being monitored and reassessed." It's also worth pointing out that this is the ONLY bookmarker that has ever done anything like this to me. I have NEVER been restricted anywhere else. Even the worst experiences I've had elsewhere are like happy fairy tales compared to how William Hill has treated me. Oh, but it doesn't stop here. Oh no. Fast forward month or so and now my limit is £0.00, I'm effectively banned. I sent them an email asking, what's up, but they have not replied. It's been a week or so, so either I'm being ignored, or their response times are pathetic. Either way, it's unforgivable for any company that supposedly prides themselves in the quality of their service. They did settle my open bets, payout my winnings and let me withdraw my funds quickly without problems, but that's the absolute minimum standard for any betting bookmarker, and they're not getting any sympathy stars for that.

Now, if this is how they treat losers, imagine how they treat winners. Like, just imagine if a company of any other nature served their customers like this. Would you go to a restaurant that treated you like crap? How about a super market? Don't think anyone would.

William Hill operates a casino with scratch cards and slot machines designed to take as much money away from gamblers as possible yet the moment someone looks like he just might take few hundred pounds away from them they kick them to curb because "ThEy NeEd To MaKe PrOfIt". I guess that what they mean by "When the fun stops, stop." They want to stop serving you the moment it's not fun for them anymore. They truly are scoundrels of highest order. If greed was a crime these people would be serving a life sentence behind bars.

Avoid like plague.

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30 days after stealing my money (1100 pounds) WH sends one message all the time –
Thanks for getting in touch and sorry for the late response.
I'm sorry if you feel that way. With regards to the investigation on your account, it may really take some time due to the nature of the investigation. Once we receive an updates from the relevant team, we'll inform you immediately.
Apologise for the inconvenience this may have cause you.
If there's any other query, let us know, we're available anytime.
Regards,
Customer Services
William Hill Online
BE CAREFUL PEOPLE – DO NOT WASTE THE MONEY ON WH!
WHEN YOU WIN FOR EXAMPLE 1000 POUNDS , THEN YOU HAVE TO FIGHT FOR WITHDRAWAL IN THE COURT !!!

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Went in William hill, played roulette
Left out five numbers 5, 15, 24, 35, 36
Numbers that came in 24,24,24,5,24,24,35,24,24,24,5,24,24,35,35,24,5,5,5,24, double 00 complained to manager he rang up his manager a was offered £10 free play on anything l wanted, so l grabbed the phone and said what l wanted was my money back as that's clearly not a random number generator is it. ???? Oh yes it is she said will get checked. F@@koff William hill and be warned these online sites that review casinos are paid by the same companies they review in advertising…
F#cking stinks , william-makes-you-ill's
Treat their customer like morons to be robbed disgusting company. As for the random generator s they use, ?????

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They suck in plain English web site the worst crooks state should take a look at them always a problem with this site illegal sports book should show them how to run a sport book site

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I made a new account and my account was somehow restricted from the beginning. Unable to wager more then 30 euros on a single bet. Needless to say, one of the biggest bookmakers out there is a joke.

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GAMES / SLOTS are all the latest. All plays as theu should. William Hill only really looks after NEW customers when it comes to bonuses. They have bery little on offer for there loyal customers regarless of how much you deposit and play. As for withdrawals. It takes ages for yout winnings to go into the bank

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, do not play the roulette never pays out machine is fixed

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Absolute garbage.

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Got to be the worst site I have ever played on.
£10 on penny bingo constantly 1tg every game and same name winners constantly.
£15 on 20p spins gone in seconds the amount of dead spins are redicoulous.
No sign of a bonus and a total return of £3.20.
I dont mind losing but I do like a bit of gameplay for my money.
Like this every time on this site.
No more deposits from me there are better sites out there.
I would never recommend this site to anyone.
There is something not quite right about it and it needs looking into.
There such a thing as fairplay and william hill do not practice any such thing.

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Becoming my goto site for fun and gamble ring some days I have not ever deposited to win big just love this site

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I had £100 in account and £900 pending withdrawal to my bank, it was my 5 year old sons birthday. They told me on live chat that I could withdraw the £100 in a William hill shop if I took ID and got a williamhill card with the shops help. I drove to shop, my wife and kids were waiting in the car. The nice lady in the shop opened my card, I went to withdraw and error came up on screen! whilst in the shop I contacted live chat who told me I needed to remove my current payment method, I asked them to do so on live chat and they told me they had. I went back to the counter and tried again. Error came up again. I contacted live chat again who told me that because I had a pending withdrawal I could not withdraw in the shop! They told me I must reverse the withdrawal but could then take it out in the shop. I followed the advice and went back to the counter. Error came up again, I was absolutely perplexed at what was happening and contacted live chat again. All this whilst my family were waiting in the car as it should have took 5 minutes. Live chat informed me that I must now make a deposit with my new card and could only withdraw back a percentage after I sent ID via email and could take 3 working days to verify. This is to my already fully verified online account.I was so angry at losing around an hour of my time, the lady in the shop actually couldn’t apologise enough and explained that the online agents are actually nothing to do with William hill and work for multiple companies at a time. She said the online William hill are a disgrace. So in essence they made me reverse my withdrawal by lying to me 3 times and then I could not re withdraw it as red flags had popped up on my account. This was because I tried to withdraw £900!!!. I was so peed off and read some terrible review online that I played the £1000 with ridiculous stakes like £50 a spin and it was gone in 20 mins. In my head I wasn’t getting the money anyway. I complained about the whole thing and they suspended my account pending investigation. I waited weeks in between replies. I had mentioned to them in a comment that I had served in the Royal Navy and was treated for PTSD for a bit and it wasn’t as bad as the way they were making me feel. They then sent me the same questionnaire on 3 occasions asking about my mental stability etc. My reply each time being; I’m fine, I run a successful small family business with my wife and gamble only small amounts for fun when I can spare it. My children are good achievers at school and I live a respectable existence. I received CBT therapy for a few years the last session being over 18 years ago and have had no relapse since. My comment was designed to let you know how irrelevant you were making me feel. I was then told after a month of suspension that they made a business decision to close my account for life and did not have to give me a reason! I contested this and was told they believe I am at risk of suicide because of my PTSD and they were being responsible. I was absolutely flabbergasted. What they done is closed my account and made assumptions and disgraceful remarks about mental health without any investigation or medical evidence, they discriminated against disability on a disgusting level. Doing this made it easier to fib me off and not deal with the complaint. The complaint was not about losing the money, it was in regard to the weasel devious lies they told to make me reverse my withdrawal. I’ve reported them to gambling commissions and disability uk and I am taking legal action against them in coming weeks. This company treat customers like dirt on the bottom of there shoe and care not one bit about your wellbeing or the way they treat you. Avoid these heartless pigs like the plague

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I’ve been playing William Hill for a while, you can literally spend 100s and walk away without seeing a bonus feature or any sort of win above £2/3s. Now there is the odd time you get lucky and I really mean odd time. I’m not new to online slots and this is by far the worst slot site I’ve played in terms of winning. You definitely don’t get the returns they say you do. I don’t mind losing the money I play but I definitely do mind not seeing features or wins in the games when I am £200 in, it’s ridiculous. Ive deleted my account.

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They dont like you to win i had a withdraw and blocked my account sent ID no replys back account still blocked they never replys to any complaints and reviews i being gambling for over 10 years never had and trouble with my ID deposit is ok withdraw is a big no for william hill as you can see in the past reviews had a friend that played on william hill there account was blocked to with a withdraw just stay away full stop there UKGC LICENCE needs to be removed

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Never use William hill I’ve put some much money though it and never won anything good I put £300 on and lost it all on £2 a spin had 2 bonus pins£34 each stay way i had a argument with them today and all they say it’s my fault and it nothing to do with them what a lie then u leave and then they offer you a £10 free play to get into stay lol bye William I’m done with you need to get it shut done now it’s a joke

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Vegas slots are definitely a scam I'm with them over 6 years and never once won the daily jackpot, bonus games are 1 in probably 5000 spins there casino is a sham

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If you value both your sanity and your money, stay well away from WilliamHill. I’ve been a customer for over a year and suddenly they demanded I send them verification documents in order to make a withdrawal. I complied with this request, but like many others to have left reviews on here, was then met with numerous nonsensical emails requesting further documentation, such as proof of my ownership of an E-wallet account, which I’ve never had, let alone linked to my WH account. Clearly a deliberate and cynical ploy. How on earth they maintain a consumer base I have no idea. Here’s hoping the regulatory bodies are reformed and put to work reining these corrupt businesses in!

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See the latest story in the Sun Newspaper about William Hill refusing to pay out.

Latest scam by William Hill. Refusing to pay out on a winning bet. Same old William Hill. Do not use this company. There are much better firms out there.

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DO NOT USE William Hill SPORTS BOOK!!
Depositing money? No problem. Trying to withdraw? Good luck!
I been using William Hill and all goes smooth as long as you depositing and losing. I finally win a parlay and there is no winnings in my account and there is no history of my bet.I call them they tell me unless I have proof there is nothing I can do. Proof? I'm on your website! So Im cancelling account but I can't withdraw from website keeps saying error, I call them again they tell me I have to call a separate company who handles their transactions. Funny how no problems when depositing. I call the transaction company got disconnected 2x, recording told me having difficulties right now try again later, I try again later same thing happens. As of right now I still can't withdraw my money.

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