William Hill Review

Logged into account after two years. Statement showed a total £87.04 of inactivity charges. Customer services, spoke to Gvidotos who calculated all the charges taken for inactivity and refunded them instantly into my account. I would like to thank personally William Hill and especially Gvidotos for their gesture of good will. With Christmas around the corner this will definitely help. Thank you so much for the refund very much appreciated.

Reply

Forced into giving this mob one star. My gripe is with customer services. They have not got a clue what they are talking about. I tell them how their rules work. I told their lady im taping my call for my protection purpose and small claims court action and she says do what i want 😁😁😁, filed claim today for 2800 pounds, thanks lady.
They havent got a clue what they are doing, legal papers on the way .

Reply

Never used William hill in my life ..yet every day I receive text after text when u follow the instructions to Stop the texts I receive a message saying I’ve used all my credit on my phone ????? Absolutely disgusting…Ban all these sites 😡😡😡

Reply

all in all a fair site get my money out on plus card in shop put money on it vice versa im happy with it the only thing i'm disgruntled with is this new bonus drop impossible to win everyday a loss only time ive thought this is a fix

Reply

Won the 5k jackpot in the online casino ….. on my birthday! Happy day , thanks william hill 🙂

Reply

Worst odd slots ever seen greedy gypsys that take take take and never seem to return 1 star is to much for these clowns

Reply

I'm a net loser on this site. This will be important later on.

I only bet on sports, never on casinos. I've been restricted since day one. No bonuses, no freebies, nothing, ever. My bet size was also limited, even £5 was too much on some markets. I was never given any reason why. When I asked them on chat, I was simply told something along the lines of "We make sure the level of restriction is always being monitored and reassessed." It's also worth pointing out that this is the ONLY bookmarker that has ever done anything like this to me. I have NEVER been restricted anywhere else. Even the worst experiences I've had elsewhere are like happy fairy tales compared to how William Hill has treated me. Oh, but it doesn't stop here. Oh no. Fast forward month or so and now my limit is £0.00, I'm effectively banned. I sent them an email asking, what's up, but they have not replied. It's been a week or so, so either I'm being ignored, or their response times are pathetic. Either way, it's unforgivable for any company that supposedly prides themselves in the quality of their service. They did settle my open bets, payout my winnings and let me withdraw my funds quickly without problems, but that's the absolute minimum standard for any betting bookmarker, and they're not getting any sympathy stars for that.

Now, if this is how they treat losers, imagine how they treat winners. Like, just imagine if a company of any other nature served their customers like this. Would you go to a restaurant that treated you like crap? How about a super market? Don't think anyone would.

William Hill operates a casino with scratch cards and slot machines designed to take as much money away from gamblers as possible yet the moment someone looks like he just might take few hundred pounds away from them they kick them to curb because "ThEy NeEd To MaKe PrOfIt". I guess that what they mean by "When the fun stops, stop." They want to stop serving you the moment it's not fun for them anymore. They truly are scoundrels of highest order. If greed was a crime these people would be serving a life sentence behind bars.

Avoid like plague.

Reply

30 days after stealing my money (1100 pounds) WH sends one message all the time –
Thanks for getting in touch and sorry for the late response.
I'm sorry if you feel that way. With regards to the investigation on your account, it may really take some time due to the nature of the investigation. Once we receive an updates from the relevant team, we'll inform you immediately.
Apologise for the inconvenience this may have cause you.
If there's any other query, let us know, we're available anytime.
Regards,
Customer Services
William Hill Online
BE CAREFUL PEOPLE – DO NOT WASTE THE MONEY ON WH!
WHEN YOU WIN FOR EXAMPLE 1000 POUNDS , THEN YOU HAVE TO FIGHT FOR WITHDRAWAL IN THE COURT !!!

Reply

Went in William hill, played roulette
Left out five numbers 5, 15, 24, 35, 36
Numbers that came in 24,24,24,5,24,24,35,24,24,24,5,24,24,35,35,24,5,5,5,24, double 00 complained to manager he rang up his manager a was offered £10 free play on anything l wanted, so l grabbed the phone and said what l wanted was my money back as that's clearly not a random number generator is it. ???? Oh yes it is she said will get checked. F@@koff William hill and be warned these online sites that review casinos are paid by the same companies they review in advertising…
F#cking stinks , william-makes-you-ill's
Treat their customer like morons to be robbed disgusting company. As for the random generator s they use, ?????

Reply

They suck in plain English web site the worst crooks state should take a look at them always a problem with this site illegal sports book should show them how to run a sport book site

Reply

I made a new account and my account was somehow restricted from the beginning. Unable to wager more then 30 euros on a single bet. Needless to say, one of the biggest bookmakers out there is a joke.

Reply

GAMES / SLOTS are all the latest. All plays as theu should. William Hill only really looks after NEW customers when it comes to bonuses. They have bery little on offer for there loyal customers regarless of how much you deposit and play. As for withdrawals. It takes ages for yout winnings to go into the bank

Reply

, do not play the roulette never pays out machine is fixed

Reply

Absolute garbage.

Reply

Got to be the worst site I have ever played on.
£10 on penny bingo constantly 1tg every game and same name winners constantly.
£15 on 20p spins gone in seconds the amount of dead spins are redicoulous.
No sign of a bonus and a total return of £3.20.
I dont mind losing but I do like a bit of gameplay for my money.
Like this every time on this site.
No more deposits from me there are better sites out there.
I would never recommend this site to anyone.
There is something not quite right about it and it needs looking into.
There such a thing as fairplay and william hill do not practice any such thing.

Reply

Becoming my goto site for fun and gamble ring some days I have not ever deposited to win big just love this site

Reply

I had £100 in account and £900 pending withdrawal to my bank, it was my 5 year old sons birthday. They told me on live chat that I could withdraw the £100 in a William hill shop if I took ID and got a williamhill card with the shops help. I drove to shop, my wife and kids were waiting in the car. The nice lady in the shop opened my card, I went to withdraw and error came up on screen! whilst in the shop I contacted live chat who told me I needed to remove my current payment method, I asked them to do so on live chat and they told me they had. I went back to the counter and tried again. Error came up again. I contacted live chat again who told me that because I had a pending withdrawal I could not withdraw in the shop! They told me I must reverse the withdrawal but could then take it out in the shop. I followed the advice and went back to the counter. Error came up again, I was absolutely perplexed at what was happening and contacted live chat again. All this whilst my family were waiting in the car as it should have took 5 minutes. Live chat informed me that I must now make a deposit with my new card and could only withdraw back a percentage after I sent ID via email and could take 3 working days to verify. This is to my already fully verified online account.I was so angry at losing around an hour of my time, the lady in the shop actually couldn’t apologise enough and explained that the online agents are actually nothing to do with William hill and work for multiple companies at a time. She said the online William hill are a disgrace. So in essence they made me reverse my withdrawal by lying to me 3 times and then I could not re withdraw it as red flags had popped up on my account. This was because I tried to withdraw £900!!!. I was so peed off and read some terrible review online that I played the £1000 with ridiculous stakes like £50 a spin and it was gone in 20 mins. In my head I wasn’t getting the money anyway. I complained about the whole thing and they suspended my account pending investigation. I waited weeks in between replies. I had mentioned to them in a comment that I had served in the Royal Navy and was treated for PTSD for a bit and it wasn’t as bad as the way they were making me feel. They then sent me the same questionnaire on 3 occasions asking about my mental stability etc. My reply each time being; I’m fine, I run a successful small family business with my wife and gamble only small amounts for fun when I can spare it. My children are good achievers at school and I live a respectable existence. I received CBT therapy for a few years the last session being over 18 years ago and have had no relapse since. My comment was designed to let you know how irrelevant you were making me feel. I was then told after a month of suspension that they made a business decision to close my account for life and did not have to give me a reason! I contested this and was told they believe I am at risk of suicide because of my PTSD and they were being responsible. I was absolutely flabbergasted. What they done is closed my account and made assumptions and disgraceful remarks about mental health without any investigation or medical evidence, they discriminated against disability on a disgusting level. Doing this made it easier to fib me off and not deal with the complaint. The complaint was not about losing the money, it was in regard to the weasel devious lies they told to make me reverse my withdrawal. I’ve reported them to gambling commissions and disability uk and I am taking legal action against them in coming weeks. This company treat customers like dirt on the bottom of there shoe and care not one bit about your wellbeing or the way they treat you. Avoid these heartless pigs like the plague

Reply

I’ve been playing William Hill for a while, you can literally spend 100s and walk away without seeing a bonus feature or any sort of win above £2/3s. Now there is the odd time you get lucky and I really mean odd time. I’m not new to online slots and this is by far the worst slot site I’ve played in terms of winning. You definitely don’t get the returns they say you do. I don’t mind losing the money I play but I definitely do mind not seeing features or wins in the games when I am £200 in, it’s ridiculous. Ive deleted my account.

Reply

They dont like you to win i had a withdraw and blocked my account sent ID no replys back account still blocked they never replys to any complaints and reviews i being gambling for over 10 years never had and trouble with my ID deposit is ok withdraw is a big no for william hill as you can see in the past reviews had a friend that played on william hill there account was blocked to with a withdraw just stay away full stop there UKGC LICENCE needs to be removed

Reply

Never use William hill I’ve put some much money though it and never won anything good I put £300 on and lost it all on £2 a spin had 2 bonus pins£34 each stay way i had a argument with them today and all they say it’s my fault and it nothing to do with them what a lie then u leave and then they offer you a £10 free play to get into stay lol bye William I’m done with you need to get it shut done now it’s a joke

Reply

Vegas slots are definitely a scam I'm with them over 6 years and never once won the daily jackpot, bonus games are 1 in probably 5000 spins there casino is a sham

Reply

If you value both your sanity and your money, stay well away from WilliamHill. I’ve been a customer for over a year and suddenly they demanded I send them verification documents in order to make a withdrawal. I complied with this request, but like many others to have left reviews on here, was then met with numerous nonsensical emails requesting further documentation, such as proof of my ownership of an E-wallet account, which I’ve never had, let alone linked to my WH account. Clearly a deliberate and cynical ploy. How on earth they maintain a consumer base I have no idea. Here’s hoping the regulatory bodies are reformed and put to work reining these corrupt businesses in!

Reply

See the latest story in the Sun Newspaper about William Hill refusing to pay out.

Latest scam by William Hill. Refusing to pay out on a winning bet. Same old William Hill. Do not use this company. There are much better firms out there.

Reply

DO NOT USE William Hill SPORTS BOOK!!
Depositing money? No problem. Trying to withdraw? Good luck!
I been using William Hill and all goes smooth as long as you depositing and losing. I finally win a parlay and there is no winnings in my account and there is no history of my bet.I call them they tell me unless I have proof there is nothing I can do. Proof? I'm on your website! So Im cancelling account but I can't withdraw from website keeps saying error, I call them again they tell me I have to call a separate company who handles their transactions. Funny how no problems when depositing. I call the transaction company got disconnected 2x, recording told me having difficulties right now try again later, I try again later same thing happens. As of right now I still can't withdraw my money.

Reply

Bets taken out of my account randomly for no reason. Contacted customer service and fortunately they acknowledged and saw my missing bets and told me they would appear in my account that day or for sure by tomorrow. Tomorrow came and still my bets are not there. I contact same manager and she isn't available, I'm told she will call me back the next day. No response. Days later I'm still calling and finally get a hold of the manager after waiting 20 minutes on hold. She gives me a ton of attitude when I tell her my bets are still not showing and insisted that they were there and to just take her word for it. I told her that I need records of my bets and I can't just take her word. She said there was nothing else she could do….I asked her if she could email me the record of my bets that were taken out and not showing. She said yes she could that with more attitude and put me on hold for 5 min without any warning. As someone who works in customer service, this was handled very poorly and unprofessionally, and I will not be using William Hill anymore in the future!

Reply

After winning a few £££ on the horses I was completely banned from placing any bets. They are happy to take your money when you lose and ban you when you win.

Reply

Great site always help full try the best to make you happy would defo give a 9.

Reply

Once you start winning they limit you without any reason , it's better you go to another place to bet if you win, if you loose , then it's perfect for them.

Reply

Never had a problem with this app now it never works and is constantly down very disappointing time to switch up I think

Reply

I ended up with around 10 betting/casino sites. I said f ##k it, i'm closing most of them down, as i ended up confused wondering which one to deposit to.

I went to william hill and checked my life time deposits, just like i did with all of them, and i was 1k in without withdrawal. I told them i am closing most of my accounts and i recently increased my deposit limit with them… i asked was it possible to get a bonus to see what they would say. I was told they don't do them, only promotions, but i ended up getting a 100% bonus on my last deposit of 58 pound as i never usually use bonus offers and like to stake cash only. Unless it is free spins with no wager. However, i accepted this offer for a little gamble, as i had already lost my cash deposit… so nothing to lose with the wagering.

The wagering requirements on deposits vary too much. That's the only down side to them from what i can see.

The chat team took a long time to respond, but when they did they were very polite, made me feel appreciated . They valued my custom and give a bonus as a good will gesture, as i didn't opt in to one before. This is why i choose to stay with William hill and one other site now; rather than have 10 accounts and not knowing who to use.

William hill have by far the best Live Casino variety. The amount of tables, games and fun to be had is endless. They even have Quantum Roulette under casino now along with evolution gaming and their own tables/games under live Casino. I think this is the first time seeing Playtech Live Casino games and evolution gaming live casino games under the same site. They are competition.

This is my final say and honest opinion.

#Excellent sports site with great navigation on computers.
#Great chat, very helpful and polite.. even if a little slow to reply sometimes 🙂
#Best live Casino site and selection out of all bookmakers.
#Excellent selection of slots. They just keep getting better/more games every week. Too many to try them all.
#They have an Ipoker skin. They offer cash back and Casino promotions on site.
#They offer Bingo to people who play it… comes with a nice bonus.
# Betting, Vegas, live Casino, Casino, Games, Scratchcards, Bingo, Poker, Macau too.

This site was a keeper to me out of a selection of 10 sites i have. This site and one other i will use. Only these two. The rest will be Closed for 3 months at a time under responsible gambling incase i want to change, which i doubt due to selection available and nice live chat and phone in availability.

Reply

Shocking you get email every day for your daily free spin on the wheel what a joke without fail everyday i spin it the wheel lands on the exact same spot waste of time 👎

Reply

Keep away this casino take of me more then 80 thousand pound keep away this casino are run by Mafia scambag

Reply

Foolish website !

Reply

Great friendly experience with Customer assistant Anne from the nights live chat team. Anne was very helpful and most importantly pleasent. Great service as usual. 😊👍

Reply

The bookmaker gives good odds. I liked the choice of bets on baseball and cricket. Often played seasons every day. Betting is easy. The site is very useable

Reply

Opened my account, deposit 20€ & won 120 on my first bet.. went to withdraw.. two days later my account was closed for no reason.. in email it stated I've opened up too many account!! This is unheard of!!

Reply

I placed a bet on 5.10 market ramen today (28/09/19) I picked 1st and 2nd had them both each way and a reverse forecast stimulating song and on the wild side, I placed the bet just after the off on a 2 1/2 mile race I got went to collect my winnings only to be told I was to late placing my bet. Now as I am well aware they are not allowed to take the bet after 4 furlongs of the race starting however they accepted the bet but when I won they refused to pay me my winnings and only offered me my original stake back. In the every day world I believe that is called welshing a bet. They are nothing more than robbing people and I wouldn't recommend betting with them because if you win they won't pay up

Reply

William hill and similar internet gambling sites is murderers. Governments should closed down them. DID YOU KNOW THERE ARE THOUSANDS OF FAMILIES SUFFERRING BECAUSE OF THEM QUALITY OF LIFES TAKING BY THEM EVEN YOU MAY NOT KNOW BECAUSE THEY HIDE THERE ARE SUICIDES BECAUSE OF THEM.THEY SHOULD BE CLOSED DOWN.THEY ARE ENEMY OF HUMANS LIFE . EVERONE SHOULD STAND UP AGAINST THEM . THOSE ARE EVIL S FRIENDS EVILS SOLDIERS AGAINST MAN. COME ON PEOPLE BAN THEM FROM THIS COUNTRY..

Reply

Had a bet on cricket (top batsman) because the game was rained off after 13 overseas I didn't get paid out for getting top batsman correct. It was a 20/20 game. This has happened to me in the past with only 9 overs being bowled so I was refunded my stake. At the time I was told that you have to have had a minim of 10 overs bowled to constitute an innings. Now that has happened this time William hill won't pay out and just refunded stake. Won't be going back to William hill after years of betting in there. Hello bet Fred

Reply

You need to bet $100 minimum to get one watered down drink ticket. LOL I'll seek other books.

Reply

Awful customer service. On hold for 45 min….3 times and disconnected. Ask to speak with Mgr, disconnected.

Have not been able to access account for 3 months. 1 month ago someone was going to get back to me with in a few days.

Going to close account once my future bets are paid or lost.

Crazy to put up with this poor service.

They suck.

Reply

Customer service stinks it's a waste of a phone call they just want your money they read of a script no empathy for the punters

Reply

Not worth that verification pants want two lots of ID driving license should suffice. Told them where I live we don’t have utility bills or pay council tax (it’s classed as a holiday home) and I don’t do credit can’t get my winnings.
Because I cannot supply enough ID load of tosh just went to Ladbrokes with my driving license boom sorted think they are scamming people out of money 😡

Reply

William Hill has a good betting website but to be honest if you’re just visiting the website for the first time, you might hard to navigate through but once you get used to it, it’s pretty easy. In-play betting is also great, you can find a market easily. They offer a lot of bonuses too.

Reply

William Hill is a lot easy to deal with as long as you read the terms and conditions and strictly adhere to them. Although as with every other bookmaker, when you win a lot for some time, your account could be closed, they are permitted to do that. In the terms and conditions, be sure to carefully read, about the “free bets and bonuses” and note that nothing is free. Bookmakers are also in a business; they therefore do not like to lose money.

Reply

Awesome bookie

Reply

I have never encountered a problem with them mainly because i read T&Cs extremely carefully.

Most of the reviews are due to the fact that bookies will close your account if you win to much, unfortunately they have every right to do so. The second type of review is down to wagering requirements as many unlike me do not read T&Cs on “free bets and bonuses” nothing is ever free.

Basically read T&Cs and remember that bookies do not like losing money

Reply