William Hill PLAYER REVIEWS(3583)

customer
25 September 2024
Comment from ca.trustpilot.com
"I have been a customer with William Hill for around 20 years and recently won a modest amount. However, my payment was suspended, and I was required to verify my identity through their 'live chat' system. This involved uploading photos, but the website repeatedly froze or crashed, making the process extremely frustrating. It took 30 minutes to complete the verification. Despite this, the suspended payment remained unresolved, even though deposits and other payments continued to work normally.I contacted William Hill again, and after another 30-minute session, the original payment was still declined. Strangely, the combined total of the two payments was marked as paid shortly after the live chat, but there was no explanation or apology from them. The communication was minimal, leaving me feeling more like a nuisance than a valued customer."

Nabeel321
25 September 2024
Comment from ca.trustpilot.com
Absolutely rubbish and rigged casino and slots these guys should be banned.if you really care about your money stay away from these scammers literally disgusting

I.A Bisset
25 September 2024
Comment from ca.trustpilot.com
They stopped offering bonuses after a while even though my depositing hadn't altered. Which is a shame, they'll see I've made maybe one since then. Otherwise a good site.

Abbas Mohseni
24 September 2024
Comment from ca.trustpilot.com
It is okay that you guys steal my money but I just can’t help wondering that what kind of animal are you ppl ? My name in the ur ducking app is barcaboy1375 please ban my account or ban big bass bonanza

Travis Almond
23 September 2024
Comment from ca.trustpilot.com
Slimy criminals. Settled my bet as 'lost' even though it won. Had a double with another team at 2-2 both games. 5 mins to go and they lose my bet so I couldn't cash out. Absolute criminals.

Mr Hughes
23 September 2024
Comment from ca.trustpilot.com
BEWARE OPENING AN ACCOUNT..When you open an account with William hill the account is NOT yours .the company can go into your account and take money without your consent. They settled a bet and paid out the money I had won and was owed to me . 8 hours later they went into MY account without any call ,email,permission and withdrew money. On speaking to this company they said they had made a mistake and took the money back. Imagine if I'd of placed the wager in a shop would they of come knocking on my door asking for it back.What has scared me more than anything is the fact this company can go into MY account and take money without permission..SO SO WRONG

Tuomas A
23 September 2024
Comment from ca.trustpilot.com
My withdraw got lost two months ago. It has been very difficult to communicate with william hill. They promise something and then just forget everything. Don’t play from Europe.

Roland Day
22 September 2024
Comment from ca.trustpilot.com
I took up a promotion. On joker 2 invest £100 and get 100 free spins at 20p. I didn't get spins when I got through to customer service they cut me of. I didn't get spins. I won't be playing with w.hill vagas again.a nice agent victoria sorted out the problem where two others couldn't 6 out of 5 for victoria

Daniel
22 September 2024
Comment from ca.trustpilot.com
Fixed matches people betting on football don't. There paid actors this can't be a coincidence. No way , can't be it's rigged games

Jenni
21 September 2024
Comment from ca.trustpilot.com
Definitely need looking into. Something not the same.. barely get close to a win. Then just take your rewards off you. If anything should be getting rewarded for the amount lost and loyalty. Think the ombudsman needs to look into it

customer
21 September 2024
Comment from ca.trustpilot.com
Another bonus another complete load of crap £1.60 on a game that’s been eating money for days honestly this joke of a place is just terrible I’ve never played anywhere that the bonuses take so long to get and pay so little but it’s obviously just another scam company that have been fined millions and now expect all the customers to be ripped off constantly and pay it all back

Daniel
21 September 2024
Comment from ca.trustpilot.com
I self excluded years ago .After time I felt I was ready to have a go again . So I requested to reopen my account which they had granted me . Have an email as proof . Won’t reopen my account , act like politicians and divert from an actual answer with riddles . Very insulting . End the chat when they’ve had enough which is advertised as help !!! Stay away !!!

Paul Georghiou
20 September 2024
Comment from ca.trustpilot.com
You can't speak to a human being anymore and it is so frustrating. Live chat is just frigging awful. They keep you waiting ages and most of the time just cut you off.One said to me 'sorry, can't help more as we are only customer services '. Once I do manage to sort out my issue I will never use them again.

Joanna A.
20 September 2024
Comment from ca.trustpilot.com
Absolutely appalling website, customer service is awful, will blatantly take money off you for something that is not your fault (losing connection and bet not confirmed).I think their servers would singlehandedly get beaten by a potato, only to then blame this on the person.Basically, spend money, and the fact you can actually have the money in your wallet is another gamble of its own 😭

Stuart
20 September 2024
Comment from ca.trustpilot.com
So had message on my app saying Have you played today’s free disc on our Bonus Drop? We’ve got some exciting news! We’ve powered up the machine to guarantee you a win. All you have to do is pick a zone, watch the disc fall and reveal a cash prize, free spins on a new slot or a Live Casino bonus. Guess what I never won even got pictures company is false advertising I’m reporting to every company that regulates you

Edward Naylor
20 September 2024
Comment from ca.trustpilot.com
Played the slot splash of riches for 41 minutes building up the bonus guarantee and multipler the bonus did not come in once the only thing that came in 5 times was the mini pot back to back that is not random or fair that is cheating people out of fair play.

Mrs Sharon Coleman
19 September 2024
Comment from ca.trustpilot.com
Shocking customer service. 1 star is too good for them. I signed up and opted in for my free spins but never received them. Chat customer service left me waiting for a response for ages and then wouldn’t help. Transferred to their supervisor that was rude and abrupt. Closed my account. Never spend your money on this site

customer
19 September 2024
Comment from ca.trustpilot.com
Terrible place total scam with a joke of a RTP another totally rigged site designed for customers to help William hill pay there fines needs shutting down. gold fusion played this rubbish for weeks on and off literally hundreds of spins never received a SINGLE BONUS and this site is supposed to be random???

Ronny Roñy
18 September 2024
Comment from ca.trustpilot.com
Can we have match results under 2, 3 , 4, 5 goals instead of having match results over 2, 3 etc.?As well either team to win and both team to score?

AK
18 September 2024
Comment from ca.trustpilot.com
Shady shteds removed the live scores on the snooker matches to make it harder to win. Also encouraging you to stake £50 for a bonus should not be allowed either. Scummy f'ers.

Colin Neeson
18 September 2024
Comment from ca.trustpilot.com
Truly the worst app out of every single one . Every other app will give you a pay out after at least 1000 spent . William Hill never pays out . Please don't waste your time on these scoundrels. Absolutely set up to lose. 888 casino pays out . Bet 365 pays out . William hill 2000 put through it and not even a 20 pound reel . Set up that you will never win haha deadly like it's unbelievable I gamble every day William hill is absolutely terrible and scammers

steve mccormick
18 September 2024
Comment from ca.trustpilot.com
So far so good. Generous with free bets and free spins. Keep up the good work guys I’m more than happy to spend my money on your site

Jason 'Tilton' Taggart
18 September 2024
Comment from ca.trustpilot.com
Can't put a scorecast bet on football after all the years I have been betting with them.Phoned customer service and given no reason why?Poor poor service I'm afraid constantly won't log inMaybe they are doing me a favour I can go to sky bet or Ladbrokes or bet 365 etc

Paul Elbourn
18 September 2024
Comment from ca.trustpilot.com
Shocking company let you open account but will change your account when ever they want with no approval just do what they please! Customer service is absolutely terrible they are stealing a living as well.

David
18 September 2024
Comment from ca.trustpilot.com
Love how its coming up now one lucky winner won over 5 million yea ok how much did they spend firstly and is it the owners brother lol

Chet
17 September 2024
Comment from ca.trustpilot.com
Absolutely rubbish app. Do not have anything to do with this company.Allowed me to set up an account with initial deposit but as soon as I was in positive balance and wanted to withdraw funds I was locked out. Tried to resolve but despite a week passing and providing all the necessary documents to prove I am a real person I still get the same moronic generic emails saying that I need to provide information. AVOID AT ALL COSTS. On top of that the only UK number I can find is a premium rate number

Pawel Pawel
17 September 2024
Comment from ca.trustpilot.com
Terrible casino no fair chance to win avoid this scammers Doesn’t matter how much money you will deposit they will take all they are very comfortable stealing from people someone should close this casino.

Adam Wing
17 September 2024
Comment from ca.trustpilot.com
Change price retrospectively on a bet.William Hill have the audacity to have a term - under section 18 of their terms on conditions to say they can do this. This is equivalent for the ability to change the price of a product after you have purchased it - this is absolutely criminal and is anti customer rights. Please be wary of this is you spend one penny with this company and they are not happy with a bet you have placed. Disgraceful company

SCOT FOXX
17 September 2024
Comment from ca.trustpilot.com
Another dreadful venture on their useless customer chat line. Do any of them know about setting an incorrect bet?Hills have no customer phone line and rely on untrained staff to man their chatlines!

David
16 September 2024
Comment from ca.trustpilot.com
Has anyone else played 333 fat greedy bas@ard frogs must of modelled it on the boss of william hill robbing bastar@s 40 free spins now 400 quid and a month in finally hit my times 10 bonus 4p times 10 lol 40p thanks william hill just continues to take everything

Stuart Connor
15 September 2024
Comment from ca.trustpilot.com
William Hill cannot sort out a simple task. Being a website for betting is there purpose, if you cannot enter a bet then whats the point.The advisors are thick as planks and ask stupid questions they are ready off a card as they are too thick to ask them themselves

Dean Franklin
15 September 2024
Comment from ca.trustpilot.com
I have used WH for a long time, betting and taking advantage of the odd free promotion Today I was told, by a robot (!) that I am no longer eligible to opt into any promotion, no reason given and no reply when I askedWH , you are an unprofessional disgrace to gambling sitesPunters, don’t use them, go elsewhere

Mr Darrell Brown
15 September 2024
Comment from ca.trustpilot.com
Been playing for 2 years never won anything on their slots. Worst gambling site unless you want to just throw money away. Better off just giving to a charity as it's no fun as always just takes. I don't mind losing but they never pay out any wins just take all the bloody time. Plus they limit what u can bet

Alan Bond
15 September 2024
Comment from ca.trustpilot.com
My star review is minus 10William are a load of robbers i went on the bonus drop game it said I had unused games left so I played them and won £106 it showed up in my winnings but when I went on to the main page it had disappeared and trying to talk to them is a waste of time have been with them for 40 years but in the last 2years they have been as tight as a ducks a--e if you ever win money with them take a screen shot showing your winnings or they can just dissapear and trying to get help it would be easier to find a NHS DENTISTHad more free bets in last month with spreadex than with william hill in last 40 years

Ben
15 September 2024
Comment from ca.trustpilot.com
Been using this site for years, do not spend your money in the casino, betting yes is ok but casino will rip you, used others not mentioning names for advertisement but never lost like I do on this site on casino, bonuses also terrible, never had a good one.Saying goodbye to these now done with them

Sonya Poland
14 September 2024
Comment from ca.trustpilot.com
Avoid this site takes your money then stops you depositing saying account under review.Took them over 8 weeks to review, spoke to chat agent I could deposit then the next day after I deposited £100, despite my monthly deposit limit being £500 they blocked my account and spoke to chat agent who said my account was in review again.Do not trust this site I am contacting the British gambling commission to log an official complaint against them.

Jacky G
14 September 2024
Comment from ca.trustpilot.com
Leaving off this site when my current deposit runs out. Greedy greedy greedy. I also think its bad practice to offer bonuses for depositing £50 (I never do as much as that) and £100, just encouraging people to become gambling addicts. I just checked my bank and am appalled at how much I've put in over a month without realising. Easy done. Also it is rigged as I got an email saying I had a big win in the offing and the first game I played I won £30. Strange ay? Soon went though.

Sarah Collins
14 September 2024
Comment from ca.trustpilot.com
I am a housewife and I play maximum 20 pounds a week On 10 pence spins on various slots just for fun I used to win the odd 2 or 3 pounds here or there and cash out or I used to lose. Recently you can play 100 spins and not even get into the bonus features on several slots .All for a few pence , its not even possible to win a big jackpot on 10p spins but not even fun to play now This week I have been banned from the bonus drop stating I am not 'eligible to play due to a thorough review of my account 'Whatever that is supposed to mean.My last two deposits were for £5 and I cashed £7.50 on each one. Are they worried I am ona winning streak and not going to play the winnings back down to Zero .I play just for fun but they don't seem to like it lol.

MR B RICHARDS
14 September 2024
Comment from ca.trustpilot.com
I totally agree with David (21 hrs ago). Playing 333 Fat Frogs. This must be the worst unfair game on the site. I have lost count of the number of spins I have done and still no bonus with the frogs exploding, even though they are full. Of course I realise that games are just down to luck at the time you play them, but I don't think I have ever known a game so bad as this. Also does anyone ever win on the Bonus Drop? I used to win on a regular basis but now it's maybe once in a blue moon. I used to like William Hill once apon a time.

AK
14 September 2024
Comment from ca.trustpilot.com
I see they took away double chance betting on lots of football matches, making it harder to win. Robbing company all take take take.

Carl
14 September 2024
Comment from ca.trustpilot.com
If you play slots then go elsewhere as the bonus here never drops in ,i know slots are just luck but when you go on other sites and the same slots play totally different then you know something is up

Daz
13 September 2024
Comment from ca.trustpilot.com
They break health and safety and working time directive. They collect data on you for the sole purpose of banning you soon as you're in profit.

David
13 September 2024
Comment from ca.trustpilot.com
36 free spins and times ten on 333 fat frogs and counting when will I get the bonus 10000 free spins time 1000000 this is redidulious

Mr Harris
13 September 2024
Comment from ca.trustpilot.com
I have had rude customer service. Numerous tickets opened about the same game. Takes your money when you play. But soon as a bonus lands it glitches and wont pay out. I have the screenshot to prove it. Reality check causing glitches. It's took alot of money from me now. I'm believing it's a scam. No response from any complaints or tickets raised. They don't care.

Miroslaw D
12 September 2024
Comment from ca.trustpilot.com
Shi* shi* shi*Under new management from AmericaThis Vegas slots are shi*Do not botherNever please

customer
11 September 2024
Comment from ca.trustpilot.com
Terrible rigged ripoff site YOU CANNOT WIN HERE it’s so bad it’s unreal and it’s only getting worse this joke of a casino only exists to STEAL don’t sign up unless you enjoy losing all your cash and end up frustrated and skint

Dave
10 September 2024
Comment from ca.trustpilot.com
SAVE YOUR MONEY, all I seem do do is deposit money every day with no returns, this site used to be good, but now is just Lose and lose.

Richard
10 September 2024
Comment from ca.trustpilot.com
I been removed from the "Daily Drop" for apparently abusing the offer. How can you abuse an offer which you get for logging in ?Yet I still receive daily emails trying to.get me to loggin. But it's okay I can still deposit £50 and stake £50 for 100 free spins. Probably until I win using them..Scumbag tactics

John Jolly
10 September 2024
Comment from ca.trustpilot.com
I have been a loyal customer of this Company for many years, but suddenly the approach by William Hill towards its customers has become both cynical and dismissive in the extreme. I have raised legitimate and serious ethical concerns with the Company regarding their dubious Business Model, which have been repeatedly flatly ignored and remain unheeded. I believe it to be only a matter of time before WH's Practices are brought to the adverse attention of The Gambling Commission, in the UK. The one star rating is a misnomer, as a zero rating for this unworthy Company was not an option....
S Marsh
26 September 2024
Comment from ca.trustpilot.com
ts a complete all round crap show and you should be put out of business because you have no checks and balances - AVOID AT ALL COSTSI am reporting account security concerns to appropriate authorities
ts a complete all round crap show and you should be put out of business because you have no checks and balances – AVOID AT ALL COSTSI am reporting account security concerns to appropriate authorities