10bet PLAYER REVIEWS(397)
Mr V Nguyen
13 September 2023
Comment from uk.trustpilot.com
Great promotions, website easy to navigate, would recommend to family and friends.
Pen
10 September 2023
Comment from uk.trustpilot.com
I was allowed to deposit £350 despite setting a £250 limit, wasnt best pleased about it but then I got lucky and won £2500, happy days you would think. I then went to withdraw the money and have had 2 days of corrospondence asking for document after document including selfies with passports etc. Still refusing to pay and now have closed my account down and requested a video call which i DO NOT want to do nor should i have to. Why do these companies allow you to deposit however much but as soon as you win a little make life impossible?!Username pe**ybr***94
Mr Angus Dempster
09 September 2023
Comment from uk.trustpilot.com
good website and great offers - always something to bet on
Philip Crowe
08 September 2023
Comment from uk.trustpilot.com
Easy to follow instructions
daniel
07 September 2023
Comment from uk.trustpilot.com
Great site fast withdraw
John Sutcliffe
04 September 2023
Comment from uk.trustpilot.com
Good promotions and fast withdrawals.
Martin
03 September 2023
Comment from uk.trustpilot.com
Casino is rank and rotten to the coreOdds are atrociousNo picturesThey get all negative feedback removed, they go crying to trustpilot even though it's against the rulesDon't believe the fake 5 star reviews.. All you people leaving 5 star reviews should be ashamed
The flag
01 September 2023
Comment from uk.trustpilot.com
Don't waste your time with theseThey don't do best odds guarantee and you can't watch the races you bet onAldo you have to wait 12 hours to get it paid in your PayPal. When you question why they just tell you to waitI would be very suspicious about all the 5 star reviews on here
Mattia Luchesini
28 August 2023
Comment from uk.trustpilot.com
Amazing customer service and super friendly account managers. Competitive offering with the accumulator boosts and , great free bets program.
David Alexander Shepherd
28 August 2023
Comment from uk.trustpilot.com
Really good customer service and quick withdrawals
BC
20 August 2023
Comment from uk.trustpilot.com
Shameful reviewsLook at the 5 star reviews all naming people who work at the companyThis shouldn't be allowed.Keep flooding me with emails yet they never offer any decent promos or free bets. They just tell me the soccer season starts like I didn't knowThey don't do live pictures and the odds are very poorEdit. Why do you need more information? If I had given you 5 star you wouldn't be asking
Paula Robinson
18 August 2023
Comment from uk.trustpilot.com
They would not let me give them 1 star so had to give 4 if they had a zero rating they would have got that opend the account on the Monday so Thursday I put £10just to have a little bet for fun but ended up winning 3,500 to my shock as I never win so I put a withdrawal request in so send all my documents in ie.. drivers licence utility bill passport that all git verified then tried to log bk Into my account but had been suspended so phoned then they wanted to Skype video call me which I did so they could see it was same person on my drivers licence as they were talking to me then after several hours got £10 refund and an email saying they have suspended my account an I wasn't getting my withdrawal telling me it was there final decision with no explanation so tried to call them again but they must have blocked me is this right ?? Can they really do this after all the verification is there any one who can help me with this it's really not fair they took my money but wouldn't pay out when I won
Carl Gill
15 August 2023
Comment from uk.trustpilot.com
They do not value your custom other bookmakers give you more freebets. They have offers like spend £200 on sports betting over the space of a few days and you will get a free bet. The problem is you have to chase them for it and £200 is too much. Also when you complain they ignore you and customer service dont get back to you. Also their cash out doesnt work suspiciously i had an acca all games had won apart from one they were winning 2-1 yet i still wasnt offered a cashout ive never known anything like this .
Huseyin Ulas Atay
15 August 2023
Comment from uk.trustpilot.com
I am 10bet customer over the years and i always love to gambling there because i feel safe,like home and i know if there is any problem they will deal with it immediately(customer service:Live chat and phone lines are working very fast)Now 10bet has changed the site even better way,honestly i couldn't be happier and cash out offers raised up too,that was my issue before:):)If you are legit player and want to explore new site i can strongly recommend this site,u wont regret.If u r not legit anyway they will find it out immediately:)What i love the most here is managers i worked with and now i have a new angel on shoulder MARTINA ATANASOVA she is solving the problems even if she is on holiday,she treats customers as an human being not like a punter.I am glad with the new face of the site but more importantly i have a great manager.
JAMIE D
14 August 2023
Comment from uk.trustpilot.com
Very good service
customer
14 August 2023
Comment from uk.trustpilot.com
Got a free bet, paid promptly. Only problem was I had to log out after depositing as the system didn't recognise this before I could put my original bet on.
customer
14 August 2023
Comment from uk.trustpilot.com
A huge sportsbook with competitive odds. Frequent sports promotions are featured allowing the opportunity to earn free bets.
Dominic Ow
14 August 2023
Comment from uk.trustpilot.com
Great betting site with amazing offers!
Craig
13 August 2023
Comment from uk.trustpilot.com
They emailed me about the soccer season starting and it contained no offers or specials . They've taken away match betting on the horses as well. Oh and there's no live pictures of the horsesI find it very suspicious that there's a lot of 5 star reviews who only praise the customer service. No mention of the poor odds
Chris
04 August 2023
Comment from uk.trustpilot.com
Never use this site. Absolute cheats. They refused my bet because they thought it might win. Then of course it did win. So I missed out on a lot of money. Not fair bookmakers, they only want to take your money. I'll be having them closed down
Imo
28 July 2023
Comment from uk.trustpilot.com
Worst gambling experience I’ve had in 8 years. Deposited £1700 without issue whatsoever, turned £500 into £4.7K and account was blocked straight away - without warning nor correspondence from the team. Fast forward a month and still no luck with withdrawing, I have provided all verification docs in line with gambling commission requirements. They insist on a video call to verify identity - because I am a girl… I agree but would like to know the questions asked beforehand and they refuse/ignore my emails. They won’t even process the withdrawal of my initial monies deposited. They are scandalous and sexist and will do everything they can to withhold funds. Check their T’s and C’s - no reference to “her/she” throughout. Completely sexist and explains the discrimination and subjugation I have experienced throughout. Good luck getting through to a senior manager to resolve an issue.
Rbloom
24 July 2023
Comment from uk.trustpilot.com
Placed a horse bet only to find out they don't do live streaming and had to watch it somewhere elseThey also don't take bets on half the techs ltracks as they don't have a license for them. The sports odds are not competitive at all. All you people giving them 5 stars should be embarrassed especially name checking people who work there
James
06 July 2023
Comment from uk.trustpilot.com
Awful, digusting and scandalous. The reviews on here are clearly paid, to be clear here, I played £50 on ONE slot and it returned the whole time only 5p.... Absolutely shocked, what has actually happened to gambling? It used to be fair where you would get something worthwhile back but no, they are now happy to be so obviously scamming. The GC has failed, and they eat very well thanks to companies like these. PLEASE AVOID.
Donny
26 May 2023
Comment from uk.trustpilot.com
The only reason they are rated excellent is because they report every bad review to trustpilot because they're so pathetic they think they're above criticismOddsv are horrible no live streaming and half the tracks not available to bet on yet we are meant to believe they're excellent AvoidWhy do you want more information? I've told you what is wrong you just want to remove this
Donny
26 May 2023
Comment from uk.trustpilot.com
The only reason they are rated excellent is because they report every bad review to trustpilot because they're so pathetic they think they're above criticismOddsv are horrible no live streaming and half the tracks not available to bet on yet we are meant to believe they're excellent Avoid
Wilf
23 May 2023
Comment from uk.trustpilot.com
Excellent?You don't even live stream sports and half the racetracks you can't bet on. When I ask why you give me a non-committal answer. Brighton today and Wolverhampton no bets allowed
LR Art LTD
21 May 2023
Comment from uk.trustpilot.com
Open my account to get free spins after waging £15. After waging, didn't received free spins, had to message customer services, which was eventually resolved, shame had to chase them up.
JJ
17 May 2023
Comment from uk.trustpilot.com
all this vile company does is flag bad reviews and get them taken downwhoever gives this lot 5 stars needs their head looking athorrible firm who cant accept bad feedback
Ralph
29 April 2023
Comment from uk.trustpilot.com
Hi.They easy take your money have deposit 500 have played some live casino lost it all after have made some more deposits and get money back I decide okay will try another day have put football bet and was lucky to won 900 and have make withdrawals.i am new member and my account is fully verified I am waiting second day already for 10bet to review my withdrawal but they don't even care.have register with 10bet for fast withdrawals but that's all lie they holding my winnings for now for no reason.nobady is even checking them.Will update my review for further notice but now my opinion is they try to hold my winnings casino and football experience is fine it's just no one Wana play in casino if u have wait your winnings idk how long it the another question if u even Gona receive them that's put people on stress.
Dennis Smyth
22 April 2023
Comment from uk.trustpilot.com
Should change your name to deadspin casino . Joke of a casino spend elsewhere and not here .
Thw
21 April 2023
Comment from uk.trustpilot.com
Look at the state of these five star reviewsNot one person says how bad the odds are or the fact you can't watch any of the sports you bet on.It's just full of people name checking people who work for them.
Quint
18 April 2023
Comment from uk.trustpilot.com
Your rating is only high because you get genuine bad reviews taken offline.Even the 5 star reviews constantly name check specific employees and say how great the customer service team is but you're a bookmaker and nobody ever mentions no live stream for horses or other sports and mediocre sports oddsNo doubt you'll rush to get this taken off
Keiran Parker
15 April 2023
Comment from uk.trustpilot.com
Ivan was absolutely fantastic, had a few issues but he resolved them. Ivan was very professional and a credit to 10bet.Thanks
Wesley Lawrence
14 April 2023
Comment from uk.trustpilot.com
My daughter signed up got electronically verified, deposited bet and won, 2 weeks later only after she withdrew she received an email stating "To withdraw your winnings, simply verify your account right here. Please prepare the following documents"This is clearly against the UKGC rules which state "A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier"She obviously sent the docs and now they are stalling saying they can't read them ( they are crystal clear ) asking for more selfies and saying she also needs to wait til next month when her bank statement comes through showing the deposit to 10bet. Disgusting tactics we are mid IBAS complaint. DO NOT USE THESE SCAM ARTISTSso what do you say 10bet??? Or will you avoid the question and the fact you are breaking UKGC rules in the hope we give up like you try with soooo many customers???
DF
06 April 2023
Comment from uk.trustpilot.com
Hello,Signed up for the site after reading amazing reviews from here about it. I heard it had a good VIP program, allowed for high stake bettors and was a good place overall.Deposit £1000 on the 05/04, placed a bet of £500 at 1.20 odds on that same night on a volleyball game. It won. Woke up the next morning wanting to place another bet on another game, got a message saying my maximum allowed winning is £0.01.Asked support, they said it was a trader's decision.. wonderful.I'm not a winning bettor on other sites, and I wanted to enjoy a product but I guess they don't want that.
Steve M
05 April 2023
Comment from uk.trustpilot.com
Very fast withdrawals and you can actually win using your bonus, not like alot of the other famous gambling sites, give 10 Bet a go, I am glad I did
William Bytheway
29 March 2023
Comment from uk.trustpilot.com
So these thieves request evidence knowing they've stolen our money and deny us access to our accounts!!Access denied. For more information, please contact Customer SupportCLOSE
Harnek Lehal
26 March 2023
Comment from uk.trustpilot.com
10bet the best online bookie by far. Very helpful customer services. Also offer various betting options on different sports which other bookies don't.My documents were verified within 24hrs .Withdrawal of funds is also another excellent feature. 5 stars all day long.C
William Bytheway
22 March 2023
Comment from uk.trustpilot.com
Bravo Martina,Radoslava, Ivan, Nikol,Armi, and of course Lina!You each get a mention in so many 5star reviews.Do you think we're all stupid?You write every one yourself don't you. And gormlessly cannot resist praising yourselves ""??Weve removed a number of fake reviews for this company.Read more ??"" Be careful or the Trustpilot Warning Banner will be applied yet again!!
Bethany Smith
14 March 2023
Comment from uk.trustpilot.com
So glad I joined this betting app! Always great assistance in the live chat and do everything they can to help you no matter what! I had a little issue with account verification and yes it is very frustrating at times but we’re all human and things like that can take a bit of time! We got there in the end after my account was verified my withdrawal was processed in no time at all. I will definitely continue to use and recommend this great betting site! Also a little shout out for Radoslava, Ivan and Nikol. All been amazing and very patient with me throughout! Keep up the amazing work.Thanks Beth
Bethany Smith
14 March 2023
Comment from uk.trustpilot.com
So glad I joined this betting app! Always great assistance in the live chat and do everything they can to help you! The app is great and never had any issues so far! Would definitely recommend to anyone Thanks Beth
john kane
11 March 2023
Comment from uk.trustpilot.com
Still waiting for my id to be verified after 3 days great start not even sure if I want to use them again considering they can't even get this right!
Helen P
10 March 2023
Comment from uk.trustpilot.com
Been using 10Bet for a little while and I like it a lot. The promotions are really good and the Live Chat team were helpful, when I had need to contact them (thank you, Martina!). My only issue is that when you 'opt in' to promotions, it's not obvious that you've done it because the 'opt in' button doesn't change (although I know you do get a pop-up confirmation). If that could be resolved though... 5 stars!
Sean Ferguson
24 February 2023
Comment from uk.trustpilot.com
I tried to make an account and they took my money ey and then have not allowed me to play even though I sent in a pic of my driving licence and now they won't give me back my money so basically they have stolen from me and I am unable to bet or get my money back this is the very worst online gambling site I have even seen!!
Adrienn Kiss
22 February 2023
Comment from uk.trustpilot.com
I just registered,and made £10 deposit,but I couldn't use it,or withdraw until I'm not verified.OK,some site need verification first.But why 10bet even let you make deposit,but you can't do anything until they verify you??I think it's not fair..I contacted customer service,they said they will send the fund back,I'll see when it's gonna happening...Update: They verified my documents for next day,and I was able to withdraw my money.
Louie
21 February 2023
Comment from uk.trustpilot.com
Genuinely the best UKGC gambling site on the Internet.Withdrawals have been in within 20 minutes to 24 hours every time. Customer support actually cares about its customers and replies to emails in very swift time.Not one bad thing I could say about 10bet apart from I wish I knew about them earlier!Thank you and please continue to deliver every customer the 5* service you deliver me :)10BET >
Mark Quinn
16 February 2023
Comment from uk.trustpilot.com
Great experience so far and will use again
Kate Wild
15 February 2023
Comment from uk.trustpilot.com
Open an account and managed to win a small amount of money logged in to have a bet on a horse and it came up that the most they would accept was 1p yes that's right one penny waste of time.
Zoheb Janjua
12 February 2023
Comment from uk.trustpilot.com
Customer service excellent spoke to martina very professional and easy to talk to
stewart mcintyre
13 September 2023
Comment from uk.trustpilot.com
Great bookie excellent promotions much more generous than 365,Paddy Power, Coral etc.
Great bookie excellent promotions much more generous than 365,Paddy Power, Coral etc.