10bet PLAYER REVIEWS(397)
DEREK MCCAUSLAND
26 December 2022
Comment from uk.trustpilot.com
Awful experience uploaded 180 quid no bonus spins and had 2 scatters 20p on the first and 13 quid on the second poor return will never use again. Like all the other online sites scam and once you leave a negative review, they block you from their site. Beware
Awful experience uploaded 180 quid no bonus spins and had 2 scatters 20p on the first and 13 quid on the second poor return will never use again. Like all the other online sites scam and once you leave a negative review, they block you from their site. Beware
Reply
customer
14 December 2022
Comment from uk.trustpilot.com
10Bet let me to open an account, I placed one bet then they removed all promotions from the account without advising me, so I was not permitted to complete the new account opening offer, which is one of the reasons I opened an account! They even sent me an email offering me a “10 day anniversary free bet” but they had already removed any promotions from my account! AND they sent me an invitation to complete a trust pilot review!!! What a joke! Which is a shame as I rather liked the layout of their website and did think it was very user-friendly, not that they actually wanted me to use their site!
10Bet let me to open an account, I placed one bet then they removed all promotions from the account without advising me, so I was not permitted to complete the new account opening offer, which is one of the reasons I opened an account! They even sent me an email offering me a “10 day anniversary free bet” but they had already removed any promotions from my account! AND they sent me an invitation to complete a trust pilot review!!! What a joke! Which is a shame as I rather liked the layout of their website and did think it was very user-friendly, not that they actually wanted me to use their site!
Reply
Dave B
05 December 2022
Comment from uk.trustpilot.com
Please avoid this company. i made a deposit of 5000 over two weeks ago but as I was then unable to place the bet I wanted to I tried to withdraw my money. My account was then blocked, my phone number is now blocked after customer service decided to end my call and the e-mails have dried up and i have still to see my money. Seems this happens to many people (look at the reviews of 10bet.com). Now progressing down the complaints route with the help of a lawyer. Will update on here as soon as i have further news.
Please avoid this company. i made a deposit of 5000 over two weeks ago but as I was then unable to place the bet I wanted to I tried to withdraw my money. My account was then blocked, my phone number is now blocked after customer service decided to end my call and the e-mails have dried up and i have still to see my money. Seems this happens to many people (look at the reviews of 10bet.com). Now progressing down the complaints route with the help of a lawyer. Will update on here as soon as i have further news.
Reply
Ebrahim
29 November 2022
Comment from uk.trustpilot.com
Great site good offers
Great site good offers
Reply
RP
23 November 2022
Comment from uk.trustpilot.com
Excellent client service and comms from Georgi, thank you!
Excellent client service and comms from Georgi, thank you!
Reply
Tom
22 November 2022
Comment from uk.trustpilot.com
Great service! Nikol helped me out and was fast and polite. Always a pleasure with the customer support.
Great service! Nikol helped me out and was fast and polite. Always a pleasure with the customer support.
Reply
ROBERT BRETT
18 November 2022
Comment from uk.trustpilot.com
Only won 27 pounds but said can only pay what I bet into bank and my account reject it . I bank won't let you pay money it FUNNY PEOPLE AVOID
Only won 27 pounds but said can only pay what I bet into bank and my account reject it . I bank won’t let you pay money it FUNNY PEOPLE AVOID
Reply
Emma galloway
10 November 2022
Comment from uk.trustpilot.com
I’m a new customer and played with £80 but won nothing. So far my experience with 10bet has been terrible compared to other well known sites. 10bet has literally been take take take and I’ve not experienced that with any other casino site so I closed my 10bet account. They are absolutely rubbish. I would give zero stars if possible. Save your money and stay away from this site.
I’m a new customer and played with £80 but won nothing. So far my experience with 10bet has been terrible compared to other well known sites. 10bet has literally been take take take and I’ve not experienced that with any other casino site so I closed my 10bet account. They are absolutely rubbish. I would give zero stars if possible. Save your money and stay away from this site.
Reply
Desmond Kerr
01 November 2022
Comment from uk.trustpilot.com
Dont reply to negative (truthful) reviews. Dont trust them.The make false claims, and dont adhere to social responsibility rules.Oh and dont provide them with extra details, cos they still wont reply.
Dont reply to negative (truthful) reviews. Dont trust them.The make false claims, and dont adhere to social responsibility rules.Oh and dont provide them with extra details, cos they still wont reply.
Reply
Desmond Kerr
31 October 2022
Comment from uk.trustpilot.com
Dodgy.Seemed ok, but failed to respond to a self exclusion request. Then claimed not to have received it (despite being sent proof). Anyway, just be careful. Use at your own risk.
Dodgy.Seemed ok, but failed to respond to a self exclusion request. Then claimed not to have received it (despite being sent proof). Anyway, just be careful. Use at your own risk.
Reply
Desmond Kerr
29 October 2022
Comment from uk.trustpilot.com
Dangerous!!!Dont adhere to social responsibility guidelines. Not blocked by blocking software such as bet-blocker. Ignore self exclusion requests, then deny receiving such requests. Reported to regulator.
Dangerous!!!Dont adhere to social responsibility guidelines. Not blocked by blocking software such as bet-blocker. Ignore self exclusion requests, then deny receiving such requests. Reported to regulator.
Reply
Desmond Kerr
28 October 2022
Comment from uk.trustpilot.com
Beware!!!They dont respond to self exclusion requests. They also claim not to receive emails, despite evidence to the contrary, and despite managing to receive every other email.Very dangerous site. I will not give up on fairness. Dont care about s... but I do do care about fair treatment.
Beware!!!They dont respond to self exclusion requests. They also claim not to receive emails, despite evidence to the contrary, and despite managing to receive every other email.Very dangerous site. I will not give up on fairness. Dont care about s… but I do do care about fair treatment.
Reply
Mark Anderson
27 October 2022
Comment from uk.trustpilot.com
Nikol, the advisor was excellent thanks
Nikol, the advisor was excellent thanks
Reply
Mark
27 October 2022
Comment from uk.trustpilot.com
They do this with all bad feedback which is why their page is rated excellent, everything I said was true, their odds are very poor and there are no live pictures, they cant handle any criticism though and go crying to trustpilot10bet.co.uk has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline.They do this with all bad feedback which is why their page is rated excellent,
They do this with all bad feedback which is why their page is rated excellent, everything I said was true, their odds are very poor and there are no live pictures, they cant handle any criticism though and go crying to trustpilot10bet.co.uk has reported your review because they don’t believe you’ve had a genuine buying or service experience. Reported reviews are temporarily moved offline.They do this with all bad feedback which is why their page is rated excellent,
Reply
Joanne w
25 October 2022
Comment from uk.trustpilot.com
After a week of deposits and playing locked out of my account until verification proof was sent. IM SORRY BUT IF ;BANK CARD PICPAYPAL ACCOUNT SCREENSHOTDRIVING LICENSEPASSPORTPAYSAFE CONFIRMATION OF PURCHASE EMAILSCOUNCIL TAX BILL "CURRENT"UTILITY ACCOUNT FROM ONLINE ACCOUNT ONLY!! SCREENSHOTS OF ADDRESS PAYMENT HISTORY AND ACCOUNT NUMBERIF ALL THIS ISNT ENOUGH FOR VERIFYING A CUSTOMER THEN HAVE THE NERVE TO ASK FOR PICS OF PAYSAFE VOUCHERS!!! AFTER ALL THAT!! THIS IS FOR SURE COMPRIMISING WITH PEOPLES ONLINE SECURITY FOR SURE!! 2 DAYS THEYVE HAD ALL THIS FROM ME AND STILL F*******G PENDING. BE AWARE THIS IS WHAT YOU GUYS WILL BE EXPECTED TO GIVE THIS JOKE OF A COMPANY
After a week of deposits and playing locked out of my account until verification proof was sent. IM SORRY BUT IF ;BANK CARD PICPAYPAL ACCOUNT SCREENSHOTDRIVING LICENSEPASSPORTPAYSAFE CONFIRMATION OF PURCHASE EMAILSCOUNCIL TAX BILL “CURRENT”UTILITY ACCOUNT FROM ONLINE ACCOUNT ONLY!! SCREENSHOTS OF ADDRESS PAYMENT HISTORY AND ACCOUNT NUMBERIF ALL THIS ISNT ENOUGH FOR VERIFYING A CUSTOMER THEN HAVE THE NERVE TO ASK FOR PICS OF PAYSAFE VOUCHERS!!! AFTER ALL THAT!! THIS IS FOR SURE COMPRIMISING WITH PEOPLES ONLINE SECURITY FOR SURE!! 2 DAYS THEYVE HAD ALL THIS FROM ME AND STILL F*******G PENDING. BE AWARE THIS IS WHAT YOU GUYS WILL BE EXPECTED TO GIVE THIS JOKE OF A COMPANY
Reply
Desmond Kerr
24 October 2022
Comment from uk.trustpilot.com
Decent site. Poor responsible gambling treatment.As a recovering gambling addict, I use bet blocker on my phone (this site does not get blocked!!) as such I had a lapse.I then contacted them to self exclude, which they failed to do, allowing me to deposit/gamble 24hours later.Still no reply from them. I am in contact with gambling commission to provide screenshots/documentation.
Decent site. Poor responsible gambling treatment.As a recovering gambling addict, I use bet blocker on my phone (this site does not get blocked!!) as such I had a lapse.I then contacted them to self exclude, which they failed to do, allowing me to deposit/gamble 24hours later.Still no reply from them. I am in contact with gambling commission to provide screenshots/documentation.
Reply
John
21 October 2022
Comment from uk.trustpilot.com
Clean fast site. Obviously setting the world standard for gaming. I hope other casinos follow it. Cash withdrawals are instant, verification is instant. I've never seen any site like this.
Clean fast site. Obviously setting the world standard for gaming. I hope other casinos follow it. Cash withdrawals are instant, verification is instant. I’ve never seen any site like this.
Reply
stephen burghard
07 October 2022
Comment from uk.trustpilot.com
Very quick and helpful when I chatted to claim a free bet which was not showing on my account. Thank you!
Very quick and helpful when I chatted to claim a free bet which was not showing on my account. Thank you!
Reply
Mike
06 October 2022
Comment from uk.trustpilot.com
Fun and engaging and good customer support
Fun and engaging and good customer support
Reply
derek
06 October 2022
Comment from uk.trustpilot.com
10 bet is the best no nonsense
10 bet is the best no nonsense
Reply
David
06 October 2022
Comment from uk.trustpilot.com
They have some good offers to encourage regular usage.Fairly user friendly layout and interface. You get relevant promotional emails and texts, unlike some others who perpetually bombard you with communications. Happy customer.
They have some good offers to encourage regular usage.Fairly user friendly layout and interface. You get relevant promotional emails and texts, unlike some others who perpetually bombard you with communications. Happy customer.
Reply
HP
30 September 2022
Comment from uk.trustpilot.com
Excellent service! Georgi and the team are brilliant.Fast payouts, quick replies, brilliant communication and great site.Dobrinka has also been fantastic so far.Recommended.
Excellent service! Georgi and the team are brilliant.Fast payouts, quick replies, brilliant communication and great site.Dobrinka has also been fantastic so far.Recommended.
Reply
Ryan
27 September 2022
Comment from uk.trustpilot.com
Had to contact the live chat service who very quickly and pleasantly resolved the issue. Fantastic customer support
Had to contact the live chat service who very quickly and pleasantly resolved the issue. Fantastic customer support
Reply
deva stia
27 September 2022
Comment from uk.trustpilot.com
Very helpful customer service!
Very helpful customer service!
Reply
alex
25 September 2022
Comment from uk.trustpilot.com
Currently playing here, the slots have a poor selection, no slingo, no play after live chat shuts at 11pm uk time. I also noticed that if you click company activity at top right here, they have had quite a few bad reviews removed, this sets alarm bells ringing for me, instead of improving their play on their site they remove bad reviews promoting their site to a higher rating than it deserves. No doubt my review shall drop to one star after a few more deposits.
Currently playing here, the slots have a poor selection, no slingo, no play after live chat shuts at 11pm uk time. I also noticed that if you click company activity at top right here, they have had quite a few bad reviews removed, this sets alarm bells ringing for me, instead of improving their play on their site they remove bad reviews promoting their site to a higher rating than it deserves. No doubt my review shall drop to one star after a few more deposits.
Reply
poppy
21 September 2022
Comment from uk.trustpilot.com
Really helpful
Really helpful
Reply
Antonia Dunlay
21 September 2022
Comment from uk.trustpilot.com
I had the pleasure to get Elina on live chat, it was very quick with no hassle and Elina sorted out my free bet in seconds, very happy with the support
I had the pleasure to get Elina on live chat, it was very quick with no hassle and Elina sorted out my free bet in seconds, very happy with the support
Reply
Ian Rawlins
17 September 2022
Comment from uk.trustpilot.com
Good service poor customer response time
Good service poor customer response time
Reply
customer
16 September 2022
Comment from uk.trustpilot.com
10Bet provides promotion for free bet frequently although the bet size isn't small to achieve.
10Bet provides promotion for free bet frequently although the bet size isn’t small to achieve.
Reply
customer
16 September 2022
Comment from uk.trustpilot.com
Great bookie, great promotions, great odds!
Great bookie, great promotions, great odds!
Reply
Pavel K.
16 September 2022
Comment from uk.trustpilot.com
That's the worst site I ever tried, don't waste your time. There's no any kinda pleasure in constantly loosing without a balance. You'll be simply robed. There are plenty of better sites I've tried with proper win/lose ballance. I am sure most of those reviews here are paid cuz it's nothing to do with the reality
That’s the worst site I ever tried, don’t waste your time. There’s no any kinda pleasure in constantly loosing without a balance. You’ll be simply robed. There are plenty of better sites I’ve tried with proper win/lose ballance. I am sure most of those reviews here are paid cuz it’s nothing to do with the reality
Reply
Ralph
15 September 2022
Comment from uk.trustpilot.com
easy to use app, fantastic freebet offers giving you another to win a bet.
easy to use app, fantastic freebet offers giving you another to win a bet.
Reply
John Wooderson
15 September 2022
Comment from uk.trustpilot.com
5 stars all round
5 stars all round
Reply
Jack Pearson
15 September 2022
Comment from uk.trustpilot.com
Awesome site with brilliant offers which are always fun
Awesome site with brilliant offers which are always fun
Reply
Martin Horne
15 September 2022
Comment from uk.trustpilot.com
I really like the variety of offers available on thus site from sports to casino.The quirkiness certainly makes this site stand out from the rest
I really like the variety of offers available on thus site from sports to casino.The quirkiness certainly makes this site stand out from the rest
Reply
customer
15 September 2022
Comment from uk.trustpilot.com
Very exciting promotions! Would recommend
Very exciting promotions! Would recommend
Reply
Skye Page
15 September 2022
Comment from uk.trustpilot.com
They have good free bet offers
They have good free bet offers
Reply
BRIAN YATES
15 September 2022
Comment from uk.trustpilot.com
Terrific free bet offers and Customer Service is first class.
Terrific free bet offers and Customer Service is first class.
Reply
GR
15 September 2022
Comment from uk.trustpilot.com
Received a nice little 10 free bet, thank you.
Received a nice little 10 free bet, thank you.
Reply
VJ
12 September 2022
Comment from uk.trustpilot.com
10bet is one of a kind to reward loyalty and I have all the main betting apps, 10bet app can be slow but the continious promotions, layout of website and availability of variety of bets makes up for it. I use 10bet daily since 10 years (2012).
10bet is one of a kind to reward loyalty and I have all the main betting apps, 10bet app can be slow but the continious promotions, layout of website and availability of variety of bets makes up for it. I use 10bet daily since 10 years (2012).
Reply
Stephen Beale
12 September 2022
Comment from uk.trustpilot.com
I just joined and had to contact their live chat help service. The person who dealth with me was brilliant, really helpful, and very quick to answer and help.I think this company is great.
I just joined and had to contact their live chat help service. The person who dealth with me was brilliant, really helpful, and very quick to answer and help.I think this company is great.
Reply
Tom
12 September 2022
Comment from uk.trustpilot.com
Great Customer Service from Elina. Top work and very polite
Great Customer Service from Elina. Top work and very polite
Reply
JamboB
10 September 2022
Comment from uk.trustpilot.com
Why are all the 5 stars reviews all verified and all can only manage a few words?The odds are pathetic and there's no chance to watch your event, not that you would because they have the worst odds I've sent yet they're rated EXCELLENT LOL
Why are all the 5 stars reviews all verified and all can only manage a few words?The odds are pathetic and there’s no chance to watch your event, not that you would because they have the worst odds I’ve sent yet they’re rated EXCELLENT LOL
Reply
Mr Morelli
06 September 2022
Comment from uk.trustpilot.com
Good service. Lots of good offers
Good service. Lots of good offers
Reply
New customer
06 September 2022
Comment from uk.trustpilot.com
Very easy to use the site and nice prices.
Very easy to use the site and nice prices.
Reply
Paul
05 September 2022
Comment from uk.trustpilot.com
Really like the get a free if something happens offers
Really like the get a free if something happens offers
Reply
Stuart
05 September 2022
Comment from uk.trustpilot.com
Great site good odds and promotions
Great site good odds and promotions
Reply
Sarah
05 September 2022
Comment from uk.trustpilot.com
All been good so far.
All been good so far.
Reply
ayabu waka
17 January 2023
Comment from uk.trustpilot.com
They are a joke, ask you to upload copy of id and a proof of address like you are registering to marry someone or for a mortgage!! and when you do it they keep saying id photo is not clear. I don't know why would anyone even need to go through this.Definitely deleted them from my betting dictionary
They are a joke, ask you to upload copy of id and a proof of address like you are registering to marry someone or for a mortgage!! and when you do it they keep saying id photo is not clear. I don’t know why would anyone even need to go through this.Definitely deleted them from my betting dictionary