138 PLAYER REVIEWS(296)
Justin
15 September 2021
Comment from uk.trustpilot.com
DO NOT USE !!!!This is by far the worst betting firm I've ever used, owe me money and no paying, there customer service is shocking.....Stay away people
Brian F
15 September 2021
Comment from uk.trustpilot.com
Do not join this site. They offer 100% match and free spins. When you don't get them and complain on there chat site they log you out. Disgusting rip off merchants
Nathan E
14 September 2021
Comment from uk.trustpilot.com
Withdrawal time is horrific, not only did i have to jump through a thousand hoops to submit the appropriate paperwork, ive been waiting nearly a week for a paypal withdrawal which is alleged to take 24/48 hours on their website, customer support just says im priority for withdrawal, absolute sham of a site. im considering contacting the UKGC
Jonny Dinsdale
12 September 2021
Comment from uk.trustpilot.com
Lure you in with free bet boosts then do not pay out... disgraceful! Do not bet with this scam of a betting company.
John
10 September 2021
Comment from uk.trustpilot.com
Tragic ethical failure.This is a tragic situation that sporting bet and entain are trying to ignore. My enquiry required Understanding, compassion and ethics but all 3 have been dismissed.My son, brain injured , Schizophrenic and sectioned with psycosis spent 13k in 1 day when in hospital sectioned, his spend was part of his delusionary belief system.I later become aware of this via welfare checks and psyciatrist input and I reached out to entain with multiple health documents, clinical letters, consumer champion breach outs and other docs,i also sent them a letter from **** hospital admission and occupational health clearly stating how ill my son was and the fact he had no insight.Instead of reacting with compassion, understanding or ethics entain replied with an truly tragic response, without any care about my son's severe mitigation or health but only cared about themselves and after two months gave me an email saying they wont talk to me , the power of attorney and father of my brain injured Schizophrenic son but will only talk to their REGULATORS meaning they feel it is appropriate and MORALLY acceptable to profit from a severely cognitively Ill brain injured , schizophrenic consumer with no insight.After 100s of health documents and clinical letters this was their response.Dear Mr ****,We write further to your communications in respect of the activity of your son *** and his use of the identity of third parties to create accounts with Entain without their knowledge.We thank you for the additional information that you have provided in your recent emails. We have previously explained that we will cooperate with the Police, and our regulators, in any investigation they may undertake into the circumstances.This being the case, we are unable to communicate with you further on the matter.Kind regardsEntain Complaints TeamBusiness Hours: 9am - 5:30pm
Ryan
10 September 2021
Comment from uk.trustpilot.com
Opened an accountWent to place a bet. They wouldn't take itWithdrew my own money back to my account and 3 days later it's still not in my bank.How do they get a licence?
Ds
10 September 2021
Comment from uk.trustpilot.com
Seem To make their own odds up as they go along especially on horse racing when the odds they offer are nothing like the ones on course. They are all shorter and you can't take sp. You have to take their oddsNo way
Ben Benji
09 September 2021
Comment from uk.trustpilot.com
Worst of the worst, I could go on but no need to, just look at all the other reviews.
Keith Adolph
09 September 2021
Comment from uk.trustpilot.com
ZERO STARSKEEP AWAY FROM THIS WEBSITE.IVE DEPOSITS OF NEARLY TWO THOUSAND POUNDS.THEIR WIN RATIO IS PRACTICALLY ZERO.IVE PLAYED MANY WEBSITES OVER THE YEARS AND THIS IS BAR FAR THE WORSE. TAKE YOUR MONEY ELSEWHERE. I LEARNT THE HARD WAY. IT CANT ALL BE JUST BAD LUCK
Lanette Rose
07 September 2021
Comment from uk.trustpilot.com
I got 500% cashback by contributing on C0lineke com. It's amazing and most tryworthy site.
Jase
07 September 2021
Comment from uk.trustpilot.com
V.DisappointedBeen with them 3 weeks thenGot a message saying deposit and get free bet. Did so and turns out I bet on the wrong event. So bet again and then got told it was only yesterday eligible.Anyone else would have said genuine mistake here's your free bet but not this lotWithdrawn money and won't use againYou've lost customer over a few lousy quid. Awful way to treat customer
rovers
06 September 2021
Comment from uk.trustpilot.com
Not spend your time and your money at here!!I had tried to get a withdraw at here since middle of last month and now I'm still not get my money yet!! They had refused my withdraw 2 times and each time them used at least 1 week for it!!! Now I have report them already to the interpol...We'll see !! I had took my withdraw again after they refused my withdraw on Saturday!! Don't spend your time and your money at here peoples!!!
lisa dobrucki
04 September 2021
Comment from uk.trustpilot.com
They paid me 1000 within 2 hours then I won 3000 and now there asking for pay documents which I have sent but I seem to be waiting for ages and have not been paid the second amount yet
Paul
03 September 2021
Comment from uk.trustpilot.com
Playing live blackjack is a con lost 6000 in total I never won once either dealer matched my hand or beat me with 21 or 20 all the time beware this is a con you can only win if you bet small dont go to the big tables
RAKESH V
02 September 2021
Comment from uk.trustpilot.com
I highly doubt the rating is given by themselves. This company is complete fraud when you try to withdraw money they ask to upload all documents and once approved if you try to deposit and withdrawal they rejected to approved documents and ask you to produce new documents. Trying to block your money for withdrawal
Black bird
01 September 2021
Comment from uk.trustpilot.com
Biggest scumbags up on high road and online. And stupid slu..ts in customer service.
Gus
29 August 2021
Comment from uk.trustpilot.com
RUBBISH ABSOLUTELY
Marie Darling
26 August 2021
Comment from uk.trustpilot.com
So even though I wasnt asked to upload my identity I thought I would do it anyway to save any future issues I wish I hadnt Since then Ive been asked to verify again they have had my withdrawals in pending for over 4 days now Ive contacted their chat which was pointless and even customer service just repeats the same information my first withdrawals were processed in 24 hours so why after sending identification am I not allowed my winnings
Luke
24 August 2021
Comment from uk.trustpilot.com
Love to gamble here. Guts have all that I need, I wish withdrawals didn't take that amount of time. But still, I got money in my account.
Mark Hampton
23 August 2021
Comment from uk.trustpilot.com
Worst experience ever. Does not give you the bonus they offer!
Finley
22 August 2021
Comment from uk.trustpilot.com
The amount of slots on this online casino is really good and I won quite a lot of money on them, so far so good.
Agnes
21 August 2021
Comment from uk.trustpilot.com
Dodgy company stall on paying you out and make everything difficult the verification process is absolutely ridiculous if they don't want you there because your a winner they will make up a ridiculous reason and self exclude you not just from there site but Ladbrokes and corals aswell. the company's actions are very strange they may be in serious financial difficulties and about to go bust thats all I'm saying.
Finley
20 August 2021
Comment from uk.trustpilot.com
Not a bad sports betting site. I like the looks and customer service is helpfull.
Ella
20 August 2021
Comment from uk.trustpilot.com
Bad online casino, I'll stay away from it.
Charlie
19 August 2021
Comment from uk.trustpilot.com
Football stats are absolute joke and unbelievably way if key, it's definitely a fix stick with skybet or William hill
Peter
19 August 2021
Comment from uk.trustpilot.com
Games are great, customer support is average so far. Will see with withdrawal. I have won some bets.
Corey
18 August 2021
Comment from uk.trustpilot.com
So far really a good online casino. I love to spend my free time here, nice bonuses, customer service is top-notch, big game library withdrawals are fast, what could a gambler desire more. I recommend it to anyone who likes to gamble!
Allan Keston
16 August 2021
Comment from uk.trustpilot.com
You wont find a more dishonest gaming company. They will hold on to your monies for days, then ask for documentation that has already been sent.Staff who are trying to get you to pay to profit personally. STAY AWAY FROM THIS COMPANY AT ALL COSTSShould have their license revoked without question. I shut my account and my partners and they completely lied about the reason. Save yourself from stress and Hell, they will rob you blind, they all collude together to lie to cover each others back. I thought they were decent but what an error of judgement I made
Corey
16 August 2021
Comment from uk.trustpilot.com
The casino got really nice games, also live games rocks! customer service is super fast, I love it!
Peter
13 August 2021
Comment from uk.trustpilot.com
I won some and lost some, for now, the site is not bad, will see what the future brings me on this platform.
PeterJS
13 August 2021
Comment from uk.trustpilot.com
See edit at the bottom Have to disagree with all the negative comments. Site is great and had no issue with payouts, I bet small but had some decent wins and paid out promptly.To those saying they didn't win, well it's a casino, what do you expect, it's not somewhere you can top up your wages, you are never guaranteed a win and if you can't afford the losses don't bet, simple as, customer support was also great, reckon a lot of the reviews are sour grapes!Have to edit this review, after everything going OK I found out support is terrible, no replies, radio silence, stay away from this casino, far better out there with far better support!
Amy
13 August 2021
Comment from uk.trustpilot.com
I made a withdrawal and been waiting month for it to be returned to me and have email but no response and my account is closed dont waste you time on this site to be scammed out of winning etc its Disgraceful and very poor services do not recommend if you choose this site I would be very careful
Amber
12 August 2021
Comment from uk.trustpilot.com
Great fun and it is easy to use. Like the number of games to choose from, easy to deposit and easy to claim any winnings. So far so good.
Alex Alexo
11 August 2021
Comment from uk.trustpilot.com
My username is Kontaktas1991I have withdrawn 5 different withdrawals of which only 2 were received.I got email (saying that all 5 are processed) spoke to your colleague on live chat which confirmed to me that all money will be received by Tuesday - surprise surprise still Nothing!!!!! I have sent all the documents which were accepted so what's stops you to return my money? Avoid this Scam company!!!!
johnny donnellan
11 August 2021
Comment from uk.trustpilot.com
Joke of a site can't settle my bet for 5 days den the bet settles but it's pending payment now ? n now today I can't even load der site stay well clear
Kay Den
11 August 2021
Comment from uk.trustpilot.com
They are so quick to take your money but when you request a withdrawal its like pulling teeth. Won a couple hundred bucks but my documents kept getting denied with no reason behind it. This site, and leovegas are some of the worst casinos I have tried. Their customer service live chat is terrible. If you dont answer within 2 mins they will close your chat then you have to wait in a que all over again. I wish I read reviews before trying this site. Save your time and find a different casino
Timo Grimaldi
11 August 2021
Comment from uk.trustpilot.com
There is an error for like hours right now... I can't find a way to fix this!!Anyone who can help me?
jojo Otarebil
09 August 2021
Comment from uk.trustpilot.com
Not a very good casino, not a good support, confusing Web site, not good promotions
kyle west
07 August 2021
Comment from uk.trustpilot.com
Been trying to wothdrawl 5000 cad for karamba. They want you to prove all your payment methods ok but I had a credit card I use to use canceled it 2 years ago now they want me to prove cancelation of that card and won't pay me out. Why do they need to have proof
Adam East
06 August 2021
Comment from uk.trustpilot.com
Said they never received my deposit despite me having the PayPal receipt and confirmation from PayPal it was received. Now refusing to speak further so has to raise a dispute through IBAS. Plenty of good casino sites, avoid this one
Aaron Twinnn
05 August 2021
Comment from uk.trustpilot.com
I have placed a bet on MLB which was voided after the ticket was winning, their response was it was placed on "incorrect odds": "Hello, Thank you for your e-mail.We kindly inform you that according to our terms and conditions 4.7.4. If the Operator makes a mistake in accepting the bet placed by the Customer and finds out about suchmistake before or after the start of the betting event, the bet shall be cancelled. A mistake of the Operator shall be deemed to include (but shall not be limited to) the following cases: (i) setting the betting odds which is obviously erroneous; (ii) a comma is missing; (iii) where due to a technical error in live betting the betting odds in the betting offers are not updated and does not reflect the real course of the match; (iv) the positive sign is reversed with the negative sign; (v) the additional betting event offers do not meet the main offers of the outcomes of the same event (winner, handicap, total etc.); (vi) the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.)Please do not hesitate to contact us if you have any questions.---Kind regards,"This was my reply:"So you can always say when someone wins there was a mistake in odds and steal their winnings? I demand for you to settle the bet with odds that are not as you say " betting odds which is obviously erroneous" then, but you cant take the winnings entirely, what if it was a loss bet would you still return my stake? " the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.)" ok then check the odds there, and settle it with those odds. So basically you made it that you can steal money if it wins, but if it losses you wont void it then?! I will file complaints to AskGamblers and tell everyone on Trustpilot what you have done, because i never saw a bookie act this way."The odds were just a bit different from Bet365 etc., and i have requested that they settle it then by the odds that were on Bet365, but they dont want to! They just voided it!Every bookie has different odds, so they can always say it was different from the rest and just take away your winnings...PLEASE STAY AWAY FROM THIS BOOKIE, THEY WILL TAKE YOUR WINNINGS AS THEY FEEL LIKE!
Arthur Mys
04 August 2021
Comment from uk.trustpilot.com
Well, here is my story.I went in for some gambling and saw an campaign that would give up to 200kr back if u payed today and lost.well i thought, thats what im gonna do.. allthough i though iam only gonna use 100 kr.. But i said nah, its okay.. atleast i get all the 200 back and can play for 400 all together.. BUT - when i finally lost the money, the cashback was not available.. All of a sudden, its gone, allthought everything seems fine.. Then i contacted the support, and they could see that something was wrong.The answer was: Well we need to contact our boss to get the payment accepted.2 days after i havent heard from them, i decided to contact them. and guess what?nothing had happend, the same happend. we need contact our boss and sorry we forgot about your ticket and so on...well im on day 4, and guess what.. I had the exectly same answer again today..Im guessing im never gonna se my money.Conclusion: Do not trust MR. Green - the steal your money and use thier "service" to prolong the tricket so i give up.such a bad exeperince, i will allways do my best to never recommend anyone to use a cent on thier site.
Wollygog
01 August 2021
Comment from uk.trustpilot.com
Absolute rubbish site fraudulently misleading advertising once deposited and never to be used again,the customer service was very poor,having said that,actually played ok and went up and down but the impossible to reach wagering assures you of losing.Not to mention the witholding of their offers.180 fs and no deposit top up for a first deposit is NOT worth going to this site.A lesson in how to lose customers and a day of rage reviews.
Roger Taylor
28 July 2021
Comment from uk.trustpilot.com
Same problem as everybody else.Have had an account for 14 years, verification was a bit of a pain having to send in photos of both debit cards etc but always did it with no problem.Then out of the blue the other day my account was disabled and they emailed asking for all sorts of stuff, including payslips and 3 months of banks statements.Luckily I only had 16 in the account and they sent it back to me after many emails and finally threatening them with the UKGC, the fraud squad and the police.Almost certainly had it been a large amount they would have tried to keep the funds.Avoid at all costs, they have gone rogue, borderline criminal now.
Waseem Ahmed
26 July 2021
Comment from uk.trustpilot.com
Royal Win is very cheap site . Bcz this site block Bank account in every two or three days . One day i request to royal Win team plzz Change my account details but Royal Win team say sorry sir . Cheap site
Adam Bradbury
23 July 2021
Comment from uk.trustpilot.com
Terrible company. Sent all ID docs in wouldn't accept my passport even though it was a clear photo and a valid passport. Then they sent me a questionaire to fill in about my income and al sorts of other unnecessary crap. Customer service is dreadful. Thank God I never deposited as reading other people's reviews making a withdrawal is just as bad. If anyone is thinking of signing up don't bother. Just use one of the other well known bookies.
Alex
22 July 2021
Comment from uk.trustpilot.com
To be honest, this gamble corporation is not that bad as everyone mentioned as I have used many of them in the past... and there were much worse bet companies without customer support at all. Yes, these enormous delays are terrible but at least I have received my winnings... happy end I guess. I Would like to thank Patricks and Sven for being helpful and efficient at support!
Gordon Ritchie
22 July 2021
Comment from uk.trustpilot.com
Worst online casino ever, don't sign up. Bonuses not paid as promised, when i tried to withdraw winnings the money just bounced back to the casino account 5 minutes later. AVOID THIS CASINO AT ALL COSTS!!!!
Michael Crawford
21 July 2021
Comment from uk.trustpilot.com
Awful company, five months of trying to get them to process a withdrawal and I give up. read these reviews and dont get involved.Re the reply, I have been in touch over the months supplying the information you requested. Do not make out you are trying to resolve this. You dont want it resolved as you want to keep the money. Just like all the others say.
dakingslots
15 September 2021
Comment from uk.trustpilot.com
Scam casino almost 1 year now and i am not able to withdraw a single they give you free spins but the wining in free spins are in pennies whenever i deposit in novibet.co.uk casino i got rigged i am almost 10k down but there is no loyalty programme on novibet. Shameless people.
Scam casino almost 1 year now and i am not able to withdraw a single they give you free spins but the wining in free spins are in pennies whenever i deposit in novibet.co.uk casino i got rigged i am almost 10k down but there is no loyalty programme on novibet. Shameless people.