General Information
21Bet is a licensed operator with a license from the UK Gambling Commission. It is a major sponsor of a number of sports teams including Wolverhampton Wanderers in the UK. It also has sponsorship agreements with Waterford football club in Ireland and Rugby Premier league club Gloucester. The site is focussed on sports betting, live casino and online slots as it’s three main areas, as well as a live betting option across all major sports.
21Bet is one of the fastest growing live sports betting and interactive casino site in Europe, offering a wide selection of live and pre-match/event sports betting. The casino and games offer includes live casino with the traditional casino games such as Blackjack, Baccarat and Roulette using fully licensed croupiers via TV and Internet to provide a unique experience. As well as this live offer they have a massive collection of fun gaming opportunities, including casino, slots, keno, scratch cards and many others. Some of their best games include: Guns & Roses, Game of Thrones, Jack Hammer and Jurassic Park to name just a few!
The 21Bet Support Teams are based in Malta with support provided via email and a 24/7/365 chat function. So you are always able to get your questions and queries answered quickly, whatever timezone you are in. One of the core features of a modern sports betting site is “Live In Play Betting” and 21Bet provide this option to all of its’ customers.
Just to explain “Live In Play Betting” if you have not heard of this or if you don’t quite understand it. Let us say you have a football match between Wolverhampton Wanderers and Waterford and the Wolves are at home. The betting could be 1/2 (1.5) for the home side and 5/1 (6.0) for the away side. Once the game kicks off the match is then LIVE so it is “Live In Play”. In the 5th minute Wolves score a goal and there odds would therefore shorten to maybe 1/6 (1.16). It is at this point that you can decide to back Wolves “In play” whilst they have a 1-0 lead which of course gives you a better chance of winning. This is a very simple example but I am sure you see the meaning.
21Bet class their site as a punter friendly sports betting and casino destination. You can join their site and get a free GBP 50 bet NOW! On our site you will also find information about 21Bet bonus and 21Bet mobile app.
Deposit & Withdrawals
The deposit options available with 21Bet are numerous and include: Visa, MasterCard, Maestro, bank transfer, Skrill, Neteller and even Bitcoin, this is the same for witdrawal as well. Deposits are immediate for card transactions with most bank transfers taking between 2-3 days depending upon the users bank. Withdrawals take 1-2 days when using a card and 2-5 days if withdrawing by bank transfer. Currencies accepted include: GBP, EURO
Customer Service
21Bet offer a customer service centre which can be contacted by email at care@21bet.com or by using their 24 hour live chat support 24/7/365
License Information
For customers in the UK, 21Bet licensed and regulated by the Gambling Commission
Gary Lewis
01 November 2024
Comment from uk.trustpilot.com
JessicaProfile image for JessicaActiveCustomer Support AgentProfile image for Fin The BotHi Gary! What can we assist you with today?My question is not listed.11:49 amProfile image for Fin The BotPlease type your question:is my withdrawal being held up becuse you suddenly need documents after Ive registered?All customers are required to verify their personal information, and you may be requested for such information when registering, making a deposit or when you request a withdrawal. For UK account holders, their age and ID are verified automatically based on the information provided when registering. As additional safety precautions and to meet various regulatory and legal requirements, we may request the submission of additional documentation at any time. Profile image for Fin The BotDid that answer help, or are you looking for something else?Talk to a person 👤Profile image for Fin The BotThe team will get back to you on this, our usual reply time is a few minutes.Profile image for JessicaHi Gary and thank you for visiting 21LuckyBet! My name is Jessica. How may we help you today?Hi Jess, I joined, was seemingly verififed now Im not veriofied. I won a bet yesterday and Ie had a request for additional ID because Ive requested a withdrawal, that is illegalPlease bear with me for a few moments while I check your account.Gary, this is not illegal, as you know, we are a fully regulated casino and we must abide by AML procedures and regulations. For this reason, this procedure is not only required by us as a casino but also by our regulators and license providers.Profile image for JessicaPlease note that once documents are provided we will be able to proceed further with your withdrawal requesthere we gowhen u registeru have to verifiy methis is to stop firms holding up funds in the case of winningsProfile image for JessicaYour account was successfully digitally verified once you completed the registration process. This was done with the details that you registered with; your name, age and address.you are losing my cuistom for $42£42then pay me out, I dont have ID, thats why I registerd hereei am autisticProfile image for JessicaAs we are legally licensed and a genuine Casino, we are required to verify our customers as per our license provider and our terms and conditions. Please be informed that you can find information about the Casino and our Licences in our Website. Please kindly understand that our verification procedure is purely introduced for protecting your own funds. We must fully certify that the methods used for deposit and withdrawal belong to the owner and is in the possession of the owner. Please note that as stated in our Terms and Conditions that you agreed to upon registration all members will at some point be asked to verify their account. As per section E(7) of our Terms & Conditions which were agreed upon registration the following is stated: By opening an Account, You hereby represent, warrant, acknowledge and undertake that (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner.its GOING BACK TO THE SAME CARCARDHow can it be dodgy moneyI am sending all this to the gambing commission so I suggest you get a supervisorProfile image for JessicaGary I understand that these documents requests can seem to be quite intrusive and we trying to provide the best possible service while ensuring that gambling is fair, transparent and free of illegal activities, please keep in mind that your withdrawal will remain pending until you are willing to provide us with the required documents
JessicaProfile image for JessicaActiveCustomer Support AgentProfile image for Fin The BotHi Gary! What can we assist you with today?My question is not listed.11:49 amProfile image for Fin The BotPlease type your question:is my withdrawal being held up becuse you suddenly need documents after Ive registered?All customers are required to verify their personal information, and you may be requested for such information when registering, making a deposit or when you request a withdrawal. For UK account holders, their age and ID are verified automatically based on the information provided when registering. As additional safety precautions and to meet various regulatory and legal requirements, we may request the submission of additional documentation at any time. Profile image for Fin The BotDid that answer help, or are you looking for something else?Talk to a person 👤Profile image for Fin The BotThe team will get back to you on this, our usual reply time is a few minutes.Profile image for JessicaHi Gary and thank you for visiting 21LuckyBet! My name is Jessica. How may we help you today?Hi Jess, I joined, was seemingly verififed now Im not veriofied. I won a bet yesterday and Ie had a request for additional ID because Ive requested a withdrawal, that is illegalPlease bear with me for a few moments while I check your account.Gary, this is not illegal, as you know, we are a fully regulated casino and we must abide by AML procedures and regulations. For this reason, this procedure is not only required by us as a casino but also by our regulators and license providers.Profile image for JessicaPlease note that once documents are provided we will be able to proceed further with your withdrawal requesthere we gowhen u registeru have to verifiy methis is to stop firms holding up funds in the case of winningsProfile image for JessicaYour account was successfully digitally verified once you completed the registration process. This was done with the details that you registered with; your name, age and address.you are losing my cuistom for $42£42then pay me out, I dont have ID, thats why I registerd hereei am autisticProfile image for JessicaAs we are legally licensed and a genuine Casino, we are required to verify our customers as per our license provider and our terms and conditions. Please be informed that you can find information about the Casino and our Licences in our Website. Please kindly understand that our verification procedure is purely introduced for protecting your own funds. We must fully certify that the methods used for deposit and withdrawal belong to the owner and is in the possession of the owner. Please note that as stated in our Terms and Conditions that you agreed to upon registration all members will at some point be asked to verify their account. As per section E(7) of our Terms & Conditions which were agreed upon registration the following is stated: By opening an Account, You hereby represent, warrant, acknowledge and undertake that (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner.its GOING BACK TO THE SAME CARCARDHow can it be dodgy moneyI am sending all this to the gambing commission so I suggest you get a supervisorProfile image for JessicaGary I understand that these documents requests can seem to be quite intrusive and we trying to provide the best possible service while ensuring that gambling is fair, transparent and free of illegal activities, please keep in mind that your withdrawal will remain pending until you are willing to provide us with the required documents