888 PLAYER REVIEWS(767)
thomas haggan
29 October 2020
Comment from uk.trustpilot.com
RTP is fixed on half stake/stake returns. A scam!
Peter Plunkett
25 October 2020
Comment from uk.trustpilot.com
Not a bad casino, easy to use, the real issue is if you withdraw money on a Friday you won’t get it till Monday afternoon. Other casinos can pay out within 4 hours why can’t you. Very disappointing.
void walker
24 October 2020
Comment from uk.trustpilot.com
Eventho I quit this casino with a positive balance, I have a very negative taste in my mouth after having been customer of this absolutely disastrous company. The website and user interface is overwhelmingly slow and garbage, hard to navigate and find what I want. They insist time limits on you regardless of your settings or if you didn't want any limitations at all in the first place. Like in the middle of a match I'm being kicked off and can't log back until next day? Not very productive when you want to see out an acca to cash out the appropriate moment. Also the site often 'crashes' or 'freezes' on me and won't let me back in from the same browser, but another one will do just fine.. however tho, while this happens my session time still ticks. They really don't want me to play there? Especially when I'm on a winning streak this happens too often. The offered odds are often misleading, they also like to hide important information from players, like hiding first names of fighters in MMA matches so you have to look the fights up on another website to know what to bet on.. then i made screenshot and opened ticket to support about it, only to get back to me days later and outright LIE into my face saying that the names are there and don't see what my screenshot is showing... I mean this support guy should be fired straight away, it's a pathetic blatant attempt to cheat me and even make me stupid when caught. Speaking of odds, the vig is stupid high no surprise. Cashout is often grayed out as soon as it's winning and immediately available again when i'm losing. I'm done with these scammers and move my account to an actual betting house, one that lets me play as long as I want and one that won't crash on me strategically.. and one where I can choose language.
Michael Donald
16 October 2020
Comment from uk.trustpilot.com
Hi so just to let everyone know how there investigation into my issue ended, it was as expected from a shambolic company, as yous will have seen they had ask me to contact them so they could investigate my issues, so sent me an email telling me they had refunded me a 1???? , they got slightly confused this was about yet another game that froze, and not the game where i had 136 winnings and also a video to prove as i screen recorded it freezing, so sent about my 100th email to tell them the issue yet again , and asked to have an instant reply to confirm they had it and that it was being looked into, guess what no reply , so decided to give them one last call, and of course got there usual not friendly, unhelpful advisor who claimed they had no email, so i ask him to hold the line and i would resend while we were on the phone, then strangely he found my other emails and gave me the same answer that lead me to write the reviews decision has been made 2 stake returned ,case closed nothing they can do about it, so basically you cant have your winnings you fair and honestly won before there game froze as they always do on that site, so people please anyone thinking of joining this site DONT AVOID IT AT ALL COSTS, there is so many better sites ,paddy power, betvictor, etc etc where if you win you get your winnings and not cheated out of it them or ignored till you write a review ,and if youve an issue there helpful staff sort it, i played on nearly all the betting sites and this is by far the worst site anyone could ever join ,your experience will end badly TRUST ME all the negative reviews are for a reason. So this final review will probably get a response from 888 again saying "there sorry iv had a bad experience click the link and we will fully investigate", which is really them just trying to fool people who are reading my review into thinking thats what they do, and that there helpful, i will not be replying or calling they know the issue they have my email address, they have my number let see if one of there management team can actually manage to deal with a problem, wont hold my breath
Chris C
13 October 2020
Comment from uk.trustpilot.com
Some half decent promotions but odds and available markets not the best. layout and app not user friendly and quite difficult to navigate. Markets on races tend to close bang on off time even though the race is not off and even delayed. Quite a few snags which can become frustrating. More sports and football offers to compete with the big betting sites.
Michael Donald
13 October 2020
Comment from uk.trustpilot.com
So just to follow up 888 replied to my review as they do it seems to do to all the many damning ones ( and theres lots of those) and asked me to through there link send them the issue i had ,so it could be investigated, so i have (see will i get a reply unlike the 20 emails and calls i had done regarding my issie) and will leave a review on what happened next, .....not expecting much so we will see
jackpalance1
09 October 2020
Comment from uk.trustpilot.com
You can’t beat the bookie especially if you play games you’ve got two chances Bob Hope and no hope😁
Lena
08 October 2020
Comment from uk.trustpilot.com
Scammers.... I had almost enough to buy my super bird. I swapped withdrawal for purchase coins and BAM!!! THERE WENT ALMOST ALL MY ACCOUNT. NOW THEY ARE PLAYING DUMB ASKING STEP BY STEP WHAT DID I DO. LIKE I DID SOMETHING TO IT. THEY RIPPED ME OFF. Contact Mrs Linda on g mail for refund ( lindamosley 4567 )
Jonny.s.
02 October 2020
Comment from uk.trustpilot.com
Can't put a no stars unfortunately... Trading standards please look into this company unbelievable how they can still be running when the odds are clearly into just raking in the money don't even go there to say this is random slots wins... TOTAL RUBBISH... PEOPLE BE AWARE YOU WILL NEVER WIN OFF THIS SITE TRUST ME...
Michael Donald
25 September 2020
Comment from uk.trustpilot.com
Avoid this site at all costs, you have been worned!!! Joined it about 6 months ago and was a regular daily user, have staked quite a lot on it but will be avoiding now , final straw was a few weeks ago game i was playing froze ,this has happened countless times, i have superfast broadband so never an issue my end, playing a slot game that i had staked 2 on, got a 29 win that got me onto the bonus round when game froze i had 136 winnings on screen and 3 more lives to increase that, tried everything to unfreeze it kept freezing at same spot when i logged back in, so i took screenshot and video off what was happening , phoned customer service and explained like always no help at all then days later 2 appears on my account, phoned again and asked why they said stake was refunded, i explained i had emailed screenshot and video to prove my winnings when it froze ,still no help nothing they can do , so 5 times i emailed manager support with all the details heard nothing back ,phoned again said they would email management but nothing they could do, and iv still heard nothing back, this was about the 4th time an issue like this had happened and the other times i let it go,but enough was enough, if i lose i lose but this feels like being cheated out of winnings , and they do nothing to help or just ignore you, on other sites when you would be a regular user you are rewarded well andany issue are resolved not with 888, so please people stay well away, use a site that wont crash constantly and that are happy to have you as a customer and are helpful with issues i only wish i could give it 0 stars
Jonathan V.
24 September 2020
Comment from uk.trustpilot.com
First made an account and never used the website. After using the website for a week and won a couple bets was asked to confirm identity and send debit card used to deposit. Confirmed identify (confirmed by 888) but could not confirm original Debt card used due to theft. Sent 3 different emails over 2 weeks span to 888 customer service and no reply. It’s been over a month and not a single reply from how to reserve this problem. Healthy balance in my account and I cannot access it at all.
Gareth Penny
23 September 2020
Comment from uk.trustpilot.com
Keep trying to log into my account all its keeps saying is there's a problem at there end ...I'm off to a betting website which actually works
Ferat Ozcevik
23 September 2020
Comment from uk.trustpilot.com
I have been still waiting withdrawn my winnings 8 days gone .
jackpalance1
22 September 2020
Comment from uk.trustpilot.com
All these bookmakers need investigated their catering for compulsive gamblers with games that are basically designed to fleece the addicts .You can’t expect to win and you won’t 🤣
Jennifer Bellamy
18 September 2020
Comment from uk.trustpilot.com
Nothing is as good as dealing with the right person thanks so much Mrs Sandra I will forever be grateful for your help DM CrawfordSandra895 g m a i l/
Mr heyer
17 September 2020
Comment from uk.trustpilot.com
Fixed slots - no bonus triggers irrelevant of which slots is played or how much you play also slots jump when you spin to ensure u don't win anything, i believe they r under investigation for rigged slots stay away ,i have taken a video of my game play to forward onto the regulatory body, leo vegas , karamba and William hill are actually half decent ,
Rhiannon Harding
13 September 2020
Comment from uk.trustpilot.com
Still waiting on my withdrawal from Friday apparebtly still processing. But when going to withdrawal it was saying 1 day..... Its now Sunday. Complete an utter joke All other sites you get the money the next day
customer
12 September 2020
Comment from uk.trustpilot.com
Terrible software that disconnects all the time. If you speak with customer services they will try and tell you its your internet or to delete your cookies. Id just advise using one of the bigger sites like Pokerstars or GG Poker if you want a more reliable platform. They seem to work whilst 888 servers are down. No refund on tickets, not sure how they expect you play under these nightmare conditions.
hels M
01 September 2020
Comment from uk.trustpilot.com
I pray 888 casino and have done for few months - in my opinion a fab site! It’s all gambling at the end of the day and I find it very fair - I will continue to play and see how it goes - but well done 888
Dora( dreweshaley6)G*mail
31 August 2020
Comment from uk.trustpilot.com
thanks for helping me getting back my lost funds click bio to connect with her now
Michael Aumann
30 August 2020
Comment from uk.trustpilot.com
You'd get a 5 stars rate if a Livechat would be available. All in all a awesome casino, deposited, played and won in slots... Got the withdrawal after 3 business days. Won again and hope that I won't get disappointed. Waiting for the withdrawal. Will keep you updated. Jester1989*
Andrew
24 August 2020
Comment from uk.trustpilot.com
I have repeatedly called/emailed during the past 5 days have tried to get in touch with someone via email or phone and no one is addressing my withdrawal issue!!! I am owed 200 dollars. You said on the one phonecall 2 to 4 business days. I put in the request on the 14th of this month!! I have called 4 times and you immediately push to hold music and I have sat on hold for 30 mins 4 times and NO ONE!!! I have emailed your complaints dept twice and not one response!!! Yes I understand your going to say covid causes us to respond slow but enough!!! I will be contacting NJ Division of Gaming Enforcement within the next 24 hours if I do not get my refund or some logical non excuse response!!
Mark Henty
22 August 2020
Comment from uk.trustpilot.com
Absolutely joke of a site should be investigated for there bots disgusting play..........
Roger C , Oldbury West Midlands
22 August 2020
Comment from uk.trustpilot.com
Absolute SCAM bonus policy ! You need to have a brain twice the size of Albert Einstein to work it all out and then when you have read it you will still not understand it. Avoid this site like the plague because if you do have a problem you can NEVER get through on live chat, they are now using Covid 19 as an excuse for any delays. Why use Covid as an excuse as you were totally useless at addressing customer issues before it came about !
Georgiana ionela
21 August 2020
Comment from uk.trustpilot.com
I was on gamstop they still made me amember and I lost 670 Even if I had won they would have not paid 100% 100%100% Warning. Warning. Warning. Do not play it’s scam they will steal your money
Andrew
21 August 2020
Comment from uk.trustpilot.com
888 I am very beyond disgusted with your horrific customer service!!! I put in my withdrawal request last week finally spoke with a human 5 days ago and said withdrawals take 4 business days well i am beyond that time frame!!! I called today and they immediately push you to hold music and I sat for 25 mins on hold and no one!!! Also I emailed 5 times and no direct answer why i do not have any access to the 5 dollar minimum bet live blackjack anymore!!! I feel they blocked me for no reason!!! Someone help and give me a legit number and let's resolve this!!! Update - thank you for replying 888 but I already did that and this is the incident # and subject you can refer and get back to me about this to resolve Withdrawal not received [Incident: 200822-000009]
Georgiana ionela
20 August 2020
Comment from uk.trustpilot.com
Reference # 200727-001239 Response (11/08/2020 04.18 PM) Dear Iravani, My name is Christian L. and I am contacting you on behalf of the Responsible Gaming Team at 888sport . Iravani, please be advised that in order to be able to use GAMSTOP to self-exclude, you are required to provide them with your full name, date of birth, mobile number, all possible e-mail addresses and home addresses you might use to register accounts before or you may want to use in future to open new accounts. During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to them as part of your application. This means that if you create an account using, for example, a name or e-mail address that you have not provided to GAMSTOP, gaming operators will not be able to locate such accounts and block them. Furthermore, kindly note that by enrolling with the GAMSTOP scheme, you agreed not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent GAMSTOP's mechanisms for the duration of your self-exclusion. Stop scamming people just give my money back. 1 you have confirmed all my details Mach and you are not giving my refound you are asking for wage slips. What does wage slips got to do wig gamstop self exclusion it’s as simple as that I will not stop until I gat my mo eg back
Iulian Dinu
19 August 2020
Comment from uk.trustpilot.com
The same lame copy-paste answer you always give. eCogra is as crooked as 888 is. It like a thief is paying another thief to vouch for him. I hope people will realize what scam you are and will stop paying you. In case you think of another bs reply, don't. I am not interested of hearing answers from scammers and thieves.
Georgiana ionela
19 August 2020
Comment from uk.trustpilot.com
I was on gamstop but they still made me a member after sending 10 email to there customer services they said this is Avery serous matter keeping me for two weeks and then they confirmed they should have not made amember And then they said they need to investigate again And for no reason they said we can give your money back real scammers they must be stopped. Stop them don’t play with 888 they just going to steal the money
Iulian Dinu
18 August 2020
Comment from uk.trustpilot.com
this site is a scam, they will do everything to steal your money no matter what you play. Poker is 100% rigged for the house players and employees playing at the tables. DO NOT give your money to these thieves.
Dainius Smulkys
13 August 2020
Comment from uk.trustpilot.com
Awfull software. Really can be the reason of your mental issues. Once again the worst working software in UK.
Colin Currie
13 August 2020
Comment from uk.trustpilot.com
Goes down more than a prostitutes knickers
Georgiana ionela
07 August 2020
Comment from uk.trustpilot.com
Do not use this site I can’t believe uk gambling commissioner has given them licence to con and scam pepole they should be in jail
John
25 July 2020
Comment from uk.trustpilot.com
THIS COMPANY IS A SCAM BOOK PLEASE DO NOT GET ROBBED ITS A SIN THE WAY YOUR TREATED I HAVENT HEARD A word from customer service for 3 days !!!!!!! But they contact you for deposits ITS A JOKE!!!!
Dave H
25 July 2020
Comment from uk.trustpilot.com
Worst site going, can never log on, website and app always crashing avoid avoid avoid
Keith
22 July 2020
Comment from uk.trustpilot.com
Customer service awful. Contact form broken on site, never respond to emails, ignore queries on Twitter, no live chat option and no phone number to call. They will take your money and then you just have to hope you never need to ask them a question.
mark S
21 July 2020
Comment from uk.trustpilot.com
Don't waste your time, don't waste your money. Any small thing and they make you feel like they are doing you a favour. Used to be a great company. Gone downhill fast. No respect for their customers anymore. Will keep you waiting forever to do things that should take 5 minutes. Too busy to care
Ben F
20 July 2020
Comment from uk.trustpilot.com
Used the casino a few times, the live tables are fun. The poker is great value!
Kathy ( lindamosley4567@gmail .com )
20 July 2020
Comment from uk.trustpilot.com
Don’t have a headache getting your funds back. I got back my funds with the help of Mrs Linda Mosley...she is a life saver...all thanks to her Check my bio(Address above) for her
Eyes andDimples22
15 July 2020
Comment from uk.trustpilot.com
This is the worst online gaming experience. It seems as long as you lose playing is awesome but as soon as you attempt to withdraw there are several issues. Let's just say I broke even attempted to cash out and my account was hit with several fees (of course to overshadow my initial deposit) then received 2 emails about verifying account and withdrawals takes 14 days. Ok deposit to 888 account instant. Withdrawals huge issues. NO dont recommend cant use them anymore. BOGUS
Darren Burrows
02 July 2020
Comment from uk.trustpilot.com
If you win .......prepair to be bummed over your next deposits to pay it back ........even if you win on slots ....the tankers slow inernet connection down til its too late....... ...you will win ......an they will suck you in .....an you will lose .....glitchey card dealing whenever at a large stake ........stay the fuk away .........at least willy turpin wore a mask .......all the goos reviews on here are from staff .......keep the fuk away
Louisa Moore
02 July 2020
Comment from uk.trustpilot.com
Carnt fault them had fantastic wins wouldnt pay out till verified and that only took 24hrs felt like forever live chat people were fantastic helped alot very good games carnt understanding why people are saying different ive had over 3000 in 3days n not put alot on
Ben F
02 July 2020
Comment from uk.trustpilot.com
As much as enjoy playing poker on 888. The bonuses are in my opinion are predatory and generally misleading. If you do accept a casino bonus any poker balance basically becomes "play money" that can only be spent in the casino. If a poker provider goes to these lengths to extract money from their customers. What other lengths would/do they go to? Buggy software also affecting wagering requirements
Lee Toner
22 June 2020
Comment from uk.trustpilot.com
Played 8 games of blast in a row. Was in front everytime and still lost. Statistically I should have won at least half. Garbage
Tony(Contact Mr Fitch Whatsapp +13462289136)
16 June 2020
Comment from uk.trustpilot.com
If you have been cheated here , seek help from a professional like Mr Fitch.
jeremy
16 June 2020
Comment from uk.trustpilot.com
Always telling me to put in more money. Beware; i wasn't gullible...i was merely following out of belief in humanity but you failed my trust. However i still believe in humanity.Don't entrust your penny with them unless if you are ready to be on a cross road and eventually cry. I lost only 43000 pounds and it had a great toll on me.Report them to ( recovery knight .com )and find out what they are doing and how they will put smile on your face back!
Arnaud lemasson
11 June 2020
Comment from uk.trustpilot.com
Reviews are there to change but for now I can't recommend ,it seems to me the only thing I have been doing is depositing on this site,99 %of the time I never had (on the slots)a bonus within 800 to 1000spins ,and that over tens of thousands of spins ,I'm sorry but I'm not that unlucky.randomly generated?I don't think so.
Arnaud lemasson
03 June 2020
Comment from uk.trustpilot.com
Worst site by far,play long enough and you can sense how badly rigged the games are.well over 1200 spins without a bonus,a complete P I S S take .stay well clear.i will check if my games can be checked as it was very obviously adaptive.
Phil
27 May 2020
Comment from uk.trustpilot.com
New bonus policy .... only get bonus if you lose ... If you win you spend your cash before any bonus ,, if you withdraw you lose bonus... how generous..😂😂😂
Raymond Cobain
31 October 2020
Comment from uk.trustpilot.com
I made a withdrawal on Tuesday then had to verify my account guess what 72 hours to sort it only for me to need to send more ID. another 72 to deal with that. So now i will not receive my winnings for another 5 days so 11 days it will take to get my winning this is simply awful for a company who advertise on all kinds of channels but take so long to sort anything out. But quick enough to take your money. How can this be. Absolutely frustrated after giving them so much money.
I made a withdrawal on Tuesday then had to verify my account guess what 72 hours to sort it only for me to need to send more ID. another 72 to deal with that. So now i will not receive my winnings for another 5 days so 11 days it will take to get my winning this is simply awful for a company who advertise on all kinds of channels but take so long to sort anything out. But quick enough to take your money. How can this be. Absolutely frustrated after giving them so much money.