888 PLAYER REVIEWS(767)
Lynn
23 November 2023
Comment from uk.trustpilot.com
Great online casino,all my favourite casino games.Easy to navigate and find account details and safer gambling tools.Make sure you have documents in place as verification is easy and quick.Withdrawals in my bank account the next day.Only communication is via email but responded promptly and very helpful.Russellynn
Paul Deamer
22 November 2023
Comment from uk.trustpilot.com
Why have they taken BOG off the site no one else has not a good idea
Simon Short
15 November 2023
Comment from uk.trustpilot.com
The Poker games are rigged.I have been playing in this site for over 6 months and can say without a doubt that the poker site is rigged. Certain players on this site that never lose at all. Very suspicious. I have won hands on this site that have gone to the other player but the results are deleted immediately. Rigged system stay away.
Malwina Skorupa
13 November 2023
Comment from uk.trustpilot.com
When you will try to write to them, you will get this: "Message not deliveredThere was a problem delivering your message to "Support at 888sports.com". See the technical details below or try resending in a few minutes.LEARN MORE"
Paul Amusan
10 November 2023
Comment from uk.trustpilot.com
I been on this site for years love it..now the last few tournaments I've been playing...it cuts me off either before or in-between. I'm unable to log back in for a long period of time... its 888 as I can log into other poker sites at that moment in time..I feel that I have been cheated..I'm sitting here now just before a pko tournament and cannot log in unable to connect please contact customer support... I really appreciate if u compensate me as its been going on for a while
Mr Jason Crookes
06 November 2023
Comment from uk.trustpilot.com
Signed up to both the Casino and Sport betting sites yesterday to get the bonuses offered...Filled in all the necessary info and deposited the amounts required to get my bonuses on both sites...Played the £40 on Casino on multiple games without hardly winning anything back.(lost the lot within 20mins).then the £10 bet I put on 5 teams on the sports betting site was suspended and been temporarily blocked until proof of my address etc..Meaning i couldnt manage my bet in play...Ive provided these yet still nothing...Why let me deposit in the 1st place until you had the info??Not a good start to my experience with them. What I don't get is that I deposited more money onto the Casino site than sports yet its the sports site they want proof of my existence? I can still login to Casino site? Bizarre.
Customer
05 November 2023
Comment from uk.trustpilot.com
Terrible company that will restrict your account if you win regularly
George
05 November 2023
Comment from uk.trustpilot.com
Me and 5 five of my friends try to sign up every asking for documents while other sites open straight away. Not nice website for gambling
Brian johnstone
03 November 2023
Comment from uk.trustpilot.com
Bin trying withdarw me winning off they keep telling me the bank have sent it back An I need get in touch with me bank so have done me banks says nothing as come off them an when I message 888 I just keep getting told someone will email me not heard a thing in over a week
Liam
02 November 2023
Comment from uk.trustpilot.com
Scam conversion rates. I deposited in pounds and had it covered to dollars at 0.84$ = £1 then 20 mins later when I withdraw I get 0.79$=£1. This seems illegal to me but have heard nothing from the customer service team. Would not recommend using this for anything you expect to win money from as the withdrawal will take a hefty chunk of of your winnings
Ledion
30 October 2023
Comment from uk.trustpilot.com
Bet was placed on the 3.10.23 I won re the stats they then refuse to pay out saying not a win this happened month before then they paid out after escalating this time refused to pay out surprised hey? Yeah so was everyone else because my win was worth thousands have screenshots to prove, they only send auto replies no one gives a s*** there. 888 you think I will just leave a go away guess what "NOT A CHANCE!!"" I have contacted main newspaper re this and in our society today what company doesn't have a contact number just online mmmmm dodgy as f*** check out what they have also been fined over 9m for!!!!
Peggy Tanner
28 October 2023
Comment from uk.trustpilot.com
ABSOLUTE FU*KING DISGRACE! OWN WILLIAM HILL BIGGEST SCAM ARTISTS PERIOD VILE DESPICABLE PEICES OF VERMIN. RIGGED ABSOLUTELY RIGGED TO FU*CK..£30.00 DEPOSIT £15.80 IN WINS THAT 458 TEN PENCE SPINS ON FISHING FRENZY 19 TEASES NOT ONE FU*KING BONUS. I HOPE YOU CU*NTS GET FU*KING SKINNED ALIVE YOU VILE EXCUSES OF AIR
Mike Drake
28 October 2023
Comment from uk.trustpilot.com
On the 27th Oct I logged into 888 and there was a personal offer to stake £20 on racing and get a free £20 bet. I tried for 15 minutes to place a bet on Initio in the 6.15 Wolverhampton and each time my bet was limited to under £20 and therefore I would not be able to access the free bet.This is clear deception as they encouraged me to make the deposit with no intention of allowing me to even access the free bet. They have asked for screenshots that I didn't take at the time. It is my intention to contact the gambling commission who I suspect will be very interested in this case .
Paul Deamer
28 October 2023
Comment from uk.trustpilot.com
Was a great site but stopped best odds know a lot of people who have left because of this
Mr Caldwell
27 October 2023
Comment from uk.trustpilot.com
Absolutely disgusting their own game "shark bait" only on 10p stake have had 3 bonuses (30 free spins) have seen ZERO fishermen collectors and won the grand total of 70p avoid these con artists like the plague!
Lori Robertson
22 October 2023
Comment from uk.trustpilot.com
The poker game is a rigged game. 888 removed 115 from my account and blamed me. Then it magically appeared back. Their software sucks. Their freee spins is rigged to only give free rolls. Card strike shows different numbers while changing in front of your eyes. No response from 888. Their phone number doesn’t work. Too much collusion. Fultilt at its worst. Cash out if you can sucker
Jan Persson
22 October 2023
Comment from uk.trustpilot.com
I called the customer support they ignored it.If not for MILNECAPITAL '° intervention from their intelligence team I wouldn't have been able to make any WD. They assisted pull out my withheld winnings to my account.
Stoycho Stoev
21 October 2023
Comment from uk.trustpilot.com
I'm waiting for a withdrawal confirmation for almost a month. Nobody gives explanation why. My account is verified 100%. They just refuse to pay people's winnings. NEVER use them. The only way this platform full of liars and thiefs to improve is to DISAPPEAR!!!!!
Andrew Deeley
20 October 2023
Comment from uk.trustpilot.com
Again being ignored by all customer service departments have emailed multiple time and no one will reply to me. On public forums 888 try and appear to be willing to help. This is a lie no one will help you.
Andrew Deeley
15 October 2023
Comment from uk.trustpilot.com
2 months so far I’ve been requesting my money back with no joy. Whilst emailing back and forth I’ve had multiple emails not meant for me, and yet the team think it safe for me to send these people my bank details. I wait days for a response then when I do get one it’s the same story. No one is actually will to help. They just tell me policy is this or that but none of it makes any sense. And no one will answer my questions, I’ve got hundreds of emails and still feel like I’m no closer to getting my money back.
Max
13 October 2023
Comment from uk.trustpilot.com
Stay away been waiting weeks for my withdrawal. Scam artists
Lee Jackson
13 October 2023
Comment from uk.trustpilot.com
Been waiting over a month been Trying to get money that your owed of these thieves is quite hard 😅
Peter Stickler
13 October 2023
Comment from uk.trustpilot.com
They don't honour their promotions and they don't pay winning to your account terrible service they should be closed down for theft a deceit of people and their money
Andrew Deeley
10 October 2023
Comment from uk.trustpilot.com
I am still battling to get my money back.It’s been more then a month since my last review which I had a reply saying:Hi Andrew,We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better. Please accept our apologies and we hope that you'll give us a second chance in the future.Sincererly,888teamSo even after I have brought it to 888s attention they still won’t help me get my money back.
John
07 October 2023
Comment from uk.trustpilot.com
Disgraceful customer service. They have taken my money and disabled my account and there is absolutely no way of contacting them without logging in (which I can't). How can a company operating in the UK be allowed to operate without a contact mechanism and how can they be allowed to hold onto people's money against their will?
CRAIG ROSS
06 October 2023
Comment from uk.trustpilot.com
Avoid this company won 80 pounds went to withdraw the money there was a card on the account which I have never used they want me to give them a written letter from my bank the card is no longer in use I explained told them numerous times I’ve never had that card before you have to Jump through so many hurdles to get anything which I don’t think you ever will please stay away I would have left a no star review
Jimmy Deves
04 October 2023
Comment from uk.trustpilot.com
Thieves took my money instantly. Try getting it back !! . Should be shut down these scam sites .
Dianne Lawe
04 October 2023
Comment from uk.trustpilot.com
I signed up with Sports Illustrated (SI) Casino, which is part of 888. I signed up to take advantage of their deposit match. I deposited $600 with 100% match. Within the first hour or so, I lost $500 with only small hits if any at all. I gave them a review complaining about this and I then started winning back some of the money, but never, not once got back to the $1200. The games from then on after a reasonable time playing, did tend to pay, but never did I once get back to $1200. As soon as I met the wager requirement and was using real money, nothing, but very small hits if at all. Games that were regularly hitting, did not hit at all. I tired their recommended games and they only hit with very small amounts. Then when I tried to withdraw what I had left, I had to jump through a bunch of hoops to get it to process. It says it will take up to 5 days for the deposit to appear in my account. We will see if this happens. I've since read a ton of reviews from people complaining about not getting their withdraws! This is the worst, most unfair online casino I have played on. Save your money & sanity and avoid Sports Illustrated (SI) casino and from what I have read, ALL casinos affiliated with 888. There are other FAIR casinos out there.
Mrs B
29 September 2023
Comment from uk.trustpilot.com
11 days holding my winnings. Playing ping pong email taking days to reply. I deposited £10 from my own bank account. Then they’re wanting ID so I sent my drivers licence. They have that for 6 days & now say they want evidence of a bank account number that I’ve never heard of!! It’s not my account!!! Ffs. I’ve sent them evidence of my bank account where my deposit came from. They are so thick they don’t get it. Just send the same moronic generic email back & forth. Never ever use these 🤡🤡. I’m going to the ombudsman. Betting regulators…
Kerrie ball
27 September 2023
Comment from uk.trustpilot.com
Not had any luck as i deposit £50 per day but not getting anything back... just not lucky i guess :(
Anthony
23 September 2023
Comment from uk.trustpilot.com
Avoid at all costs shocking websitePlay coral or betfred these 888 casino sites are robbing f**** and the pay out is terrible deposit 7 times and not a single penny paid out please people avoid this website
Andrew Wood
21 September 2023
Comment from uk.trustpilot.com
Absolute robbing scumbags the worst no features in games avoid 888 worst gameplay and customer service are a joke they will reply to this saying sorry you did not enjoy your gameplay!!! Don't bother ram it.
Lisa Adams
21 September 2023
Comment from uk.trustpilot.com
AVOID !!!,really hard to get to pay out they drag it out,only communicate via e mail so takes a week to get a response,trying everything to avoid paying out,I’ll be closing my account there’s a lot better sites out there
J Ew
21 September 2023
Comment from uk.trustpilot.com
Have never even entertained or been interested in betting or your adverts. But I know you, and every man involved in your company has a woman's job.Be embarrassed/ ashamed All of you will not be considered.
Robert Douglas
14 September 2023
Comment from uk.trustpilot.com
Talking to a friend of mine he deposited 9 times with this lot...Not one question asked, No affordabillity checks nothing...Now fast forward he wins a bit and it puts his account in profit,Yeah you guessed right, Out comes can you send documents etc🤣🤣🤣,AFFORDABILLITY CHECKS? DO IT AS SOON AS SOMEONE OPENS AN ACCOUNT NOT JUST AFTER THEYVE WON AND HES STILL WAITING TO GET PAID....YOUVE NOT LEARNT ANYTHING FROM WILLIAM HILL GETTING FINED £19 MILLION HAVE YOU???,AFTER ALL 888 OWN WILLIAM HILL,SO WHEN YOU GET FINED (ITS COMING) GIVE ME A CALL IL RUN YOUR COMPANY BETTER THAN THOSE TRYING TO RUN IT AT THE MINUTE
john Sheekey
12 September 2023
Comment from uk.trustpilot.com
No way can the poker hands be random they must have some algorithm running to encourage betting ,if there is no algorithm then I must be unbelievable unlucky as when I fold, Winning cards seem to always appear in the flop
Andrew Harris' Piano
07 September 2023
Comment from uk.trustpilot.com
I've used 888 for about 6 months. They're not the best odds but not the worst and they offer relatively decent bonuses on the sportsbook.I played the free "Make a Wish" game almost every day and always without fail got a free spin or £1 bonus. Several times I got a £10 bonus. This suddenly ended and I hit a no win and when I tried to place a bet it said the maximum was £0.I tried to withdraw but my depositing card had recently expired so had to use a wire transfer. The customer service team told me my account hadn't been restricted but from previous experience you can't believe a word of what the customer service team says. I went for the withdraw on just over £100 and received it within 24hrs to my relief after reading some horrific reviews.I've had no problems withdrawing in the past, won a few times on the casino slot games and took advantage of their weekly offers on the sports which is always fun.I've given it a 4 star because of the clear restriction placed on my account. The bet denial was for a 3 selection accumulator on World Cup Qualifiers for £5 at odds something like 4/1.
Ben
06 September 2023
Comment from uk.trustpilot.com
I’d give 0 if I could, so just started using this site from last month, deposited £10 when started playing, then left it for bit now come back and deposited £20 so I could access a daily wish wheel BUT AFTER DEPOSITING £20 I GET TOLD IM BO LONGER ELIGIBLE FOR ANY BONUSES, not only that your real funds are used before bonus money and if you withdraw your cash funds then you lose your bonus also, so YOU HAVE TO LOSE YOUR CASH BEFORE YOU CAN PLAY ANY BONUS!!!!BEST THING IS I HAVENT EVEN WON ON HERE, UNBELIEVABLE!!!!!SITES A SCAM AND WILL AVOID FOR THE FUTURE!!!!!!
Mr Bowles
04 September 2023
Comment from uk.trustpilot.com
Avoid or it will cost,,Laurel and Hardy were more competent than this firm
customerBen ford
01 September 2023
Comment from uk.trustpilot.com
Day 32 of 888 withholding a substantial amount of money from me...( 15 days of my case been escalated and passed to the relevant department)....bunch of crooks do not put yourself in my stressful predicament and go any where near thus company
Eddie T J Naylor
01 September 2023
Comment from uk.trustpilot.com
slots are dreadful the pay outs are dreadful you can tell they own William hill as it is not worth the time of day scumbags.
Amelia Smith
01 September 2023
Comment from uk.trustpilot.com
If I could give a more negative star rating I would have! I've used the site for a little while only small amounts gambled for a bit of fun. I wagered just over the minimum deposit of £10.00 and notice the spin speeds varying from very fast to very slow, at times the wheels spin fast went to stop with a winning result but the suddenly going very slow to a negative result. I thought I was being a bit paranoid and changed to another game which froze at one point and then stopped a couple of times and buffered. I returned to the previous game as at this point I was smelling a rat!! Sure enough the same odd, not as per normal spin patterns. I went to the help section and eventually had an agent help me, I was advised to clear cookies etc and try again. I replied with the following "Chat cur off, no way of reconnecting as issue message. Tried to opt to complete survey and unable to open. The following was my response to the last message "I wouldn't want to risk more funds I've already spent 11 pounds and convinced the poor functionality of the slots shortened my playtime/potential wins. I wouldn't want to risk more" I think this issue reiterates that your website is not functioning correctly. Looks like I totally wasted money I could have spent elsewhere" the agent failed to reply and cut my chat off. I then managed to get hold of another agent who after repeating myself, advising her to read the previous chat and waiting an absolute time advised me to deposit another £10.00 and see if the problem had resolved!! Like I was going to spend away another few quid into their pockets when the games were either faulty due to system errors or totally fixed!! No offer to look into my concerns, no offer to investigate not even a single free spin to check it out ahead of another deposit. Totally disgusted by both the site and the customer service. I hope they go bust. Avoid at all costs, keep your money or use a more honourable site. The payouts are not great when you do win, it really is just a bit of fun but being taken advantage of by customer services who are totally dismissive of an issue being raised is down right insulting.
hakaan arkaan
31 August 2023
Comment from uk.trustpilot.com
I win so many bonuses and free spins but very little pay out disappointed about the site very well designed so many games I love it but one thing I'm not happy with I never win
Anthony Lynch
30 August 2023
Comment from uk.trustpilot.com
Terrible customer service. Didn’t answer my query and then logged me out of live chat. Information they provided was wrong and tried to blame me. No way to treat customers
Rob Milnes
30 August 2023
Comment from uk.trustpilot.com
Don't use this company. They won't let me withdraw my money. It was deposited and won without any problems but when I tried to get my money back they come up with ridiculous reasons to stop me getting it out. I have been trying for months.
Thomas Grimes
29 August 2023
Comment from uk.trustpilot.com
888 penny halfpenny company .. Attempted for the umpteenth time to place a TWENTY PENCE each way acc.5 horses .. odds 9/4..7/2..6/1..6/1..7/1.. bet refused ..permitted stake ZERO .frightened of losing a grand ....Avoid unless you bet £/ singles
Giacomo
28 August 2023
Comment from uk.trustpilot.com
Don’t trust this website please !!!! I cannot even explain my experience, the worst in the industry, never again!!!!Be aware and don’t get even near them
Dawn Evans
27 August 2023
Comment from uk.trustpilot.com
888, still waiting for my money, surely this site needs investigating as they are obviously happy to take your money but not pay out, maybe the gambling commission will eventually look into this company as according to the reviews they are keeping a lot of peoples money by not paying out when people put in a withdrawal request.
Consumer
26 August 2023
Comment from uk.trustpilot.com
I joined last week opened the account and added money from PayPal Soon as I add money it loged me out and I can’t access my account .will not login I emailed and used chat and they said they can’t help I showed them the invoice information and they still will not refund me no one to speak to on phone So now 888 have my money in accountThat they say doesn’t exist, but I have the proof on the invoice from PayPal and I still will not refund me it going on a week nowDo not use 888 site it’s taking money and ignoring customers emails, no one to speak to just a computer rubbish site lost $30 couldn’t even login emailed customer service and still not sorted all you have to do is track the payment invoice information I gave you from PayPal and refund me
tahir tetlay
25 November 2023
Comment from uk.trustpilot.com
So i deposited money once i was verifiedAnd once i done that my account was blocked they asked for my documents which ive sentThey asked for a pic off my card back and frontProblem is i have a WISE bank card which doesnt have the card number on the card its virtualIve sent them 15 emails to themAnd still they havent returned my money to meIve provided them with bank statementsBut still get automated emails backHonestly its affected my life and getting me in debtCustomer service is horribleStay away from these lotThey will get you in debtIm in a hole that i am getting deeper into
So i deposited money once i was verifiedAnd once i done that my account was blocked they asked for my documents which ive sentThey asked for a pic off my card back and frontProblem is i have a WISE bank card which doesnt have the card number on the card its virtualIve sent them 15 emails to themAnd still they havent returned my money to meIve provided them with bank statementsBut still get automated emails backHonestly its affected my life and getting me in debtCustomer service is horribleStay away from these lotThey will get you in debtIm in a hole that i am getting deeper into