Bet365 PLAYER REVIEWS(2679)
Tomas O
01 June 2021
Comment from uk.trustpilot.com
One of the worst betting sites/apps I’ve used. Customer service are a joke. They make claiming your joining offers, very tricky. Never mind paying your Director hundreds of millions, invest in your staff and a decent app.
Vincenzo Maccarone
31 May 2021
Comment from uk.trustpilot.com
I deposited 400 dollars and the money disappeared because they had technical problems. The staff told me it was my problem 😒
Patrick
30 May 2021
Comment from uk.trustpilot.com
I was a customer for many years and I have just left. Customer service was shocking after a a lot of technical issues. Really disappointed... I would avoid!
Arran Davies
30 May 2021
Comment from uk.trustpilot.com
The last few days at major Football and Tennis bets my "cash out" and all open bets dissappeared. Taking this into account and the fact I had a random message a few weeks ago saying I will be restricted from getting any bonuses in the future after doing nothing wrong, i'm out. I'd advise anyone to stay away from here, live chat is no help, was in queue for almost 2 hours this morning and was basically told to get lost. Worst experience ever.
sam
30 May 2021
Comment from uk.trustpilot.com
terrible company my bets disappeared after the brentford play off final an when i tried to contact customer support all lines of communication were down an no way of collecting a cash out on a double before the next game started, funny how about 10 mins after the champions league final the site an my account was fine to use! thieves the whole company awaiting an email which probably wont come to explain what happened! i wont hold my breath cheats!
Cyprian Walczak
30 May 2021
Comment from uk.trustpilot.com
Ive been betting with 365 fo years but its time to stop. My bets were not viewable and have no option of cashing out once I placed them. They did this as soon as chelsea scored most likely to prevent mass cashouts. Next i was playin the bet365 poker and i was in a game with a player named Lurkin26. I lost the table and watched the table. Lurkin was still playing the other guy wo i joined a new game. And lurkin26 pops in again. Eatch out they use bots that automatically win in the poker. The casino games r all rigged and now anybody who profits on sports bets is getting screwed over
dididao
29 May 2021
Comment from uk.trustpilot.com
Worst account, closed account due to "managerial decision" out of nowhere, without possibility of receiving an explanation. Stay clear
Eddie T J Naylor
29 May 2021
Comment from uk.trustpilot.com
Bet365 boss earns 469m in a single year ---- you would think they could run a functioning gambling site twice during final's the my bet section disappears one being tonight the UEFA final, you earn a lot from me but ive just deleted my account shambles
Steshom
29 May 2021
Comment from uk.trustpilot.com
Remove the cash out option during big games! Joke of a company! Thieves out for profiting
C OYH
29 May 2021
Comment from uk.trustpilot.com
if you're a profitable punter expect your account to be heavily restricted soon enough
Bek
27 May 2021
Comment from uk.trustpilot.com
They are always suspend the game til its lost . What a pathetic way to earn money . Just remove the csshout button if you dogs works like this
Ian
27 May 2021
Comment from uk.trustpilot.com
Worst company around avoid, opened an account won a few bets then they decide after a management review to close my account, basically they closed it because I was winning, absolute scammers
Maria Mohr
26 May 2021
Comment from uk.trustpilot.com
You will lose with this site. Don't waste your time. Try automated investments like (btcint.org)!
avtar singh Rawat
24 May 2021
Comment from uk.trustpilot.com
Froud site I betting 12500 but no bonus before installing they offer upto 4000 bonus cheeted me don't installed this app
jackpalance1
23 May 2021
Comment from uk.trustpilot.com
All betting sites want your money that’s their purpose don’t make it easy for them.Casino games and the like are the road to ruin you’ll not win in the long run..365 is a good app with quick payouts ..
Vukadin G
23 May 2021
Comment from uk.trustpilot.com
bet 365 Steealing mony from my account. No one is answering on my calls or emails from support. THE COMPANY (BET 365 ) STOLE 100 E from my account. The send email that they will start stiling the money. And took 5% every 28 day. Please anyone if you have same isses, contact me vanja.radovanovic25 my gmail so we can make a group accusation.
Dave
22 May 2021
Comment from uk.trustpilot.com
Bet365 randomly closed my account after a 'management review' without any notice. I had been betting with them for years - never had any issues - and today my account was permanently closed. It's a joke - very, very poor. No explanation given to me when I spoke to customer service. No apology, nothing. Awful company.
Rima Skolskyte
21 May 2021
Comment from uk.trustpilot.com
THEY ARE SCAMMERS, I MADE AN ACCOUNT AND TOPPED IT UP AND THREN THEY JUST CLOSED MY ACCOUNT. I HAD BONUSES LEFT ALSO AND EVERYTHING IS GONE. DO NOT PLAY ON THIS WEBSITE OR GIVE ANY INFORMATION!!!!
UC
20 May 2021
Comment from uk.trustpilot.com
They will make mistakes on multiple occasions about a winning/losing bet, but they will not provide any solution meanwhile for the inconvenience. Example: they take your money on a winning bet, you let them know, you provide a screenshot of live streaming on their site, they say they will check and "please wait for our sports department to get back to you". Meanwhile, if you were planning to play, jsut charge more money to their site?
nicholas chavez
20 May 2021
Comment from uk.trustpilot.com
put a deposit limit on my account so i can't deposit anymore. thing is i just created the account and have not deposited any money into it yet but i have to wait a month to deposit now. and customer service won't help you either. stay away, if you have difficulties using this platform, the company won't help you.
Bek
19 May 2021
Comment from uk.trustpilot.com
Freakiin scammers always giving false information on the livr odds on esports, disgusting way to took money
McProductionzTV Mustawa
19 May 2021
Comment from uk.trustpilot.com
After giving bet365 5 stars I am now taking it back. They have put my withdrawals on hold for almost 6 days. They don't have a number which works because of the pandemic apparently. So you have to speak to them on live chat and the live chat team will try to start a new problem for you instead of solving it out. It's such a shame such a huge company cannot process your withdrawals in time. They cannot comfort you whilst your waiting in stress. You cannot speak to the team which is dealing with your withdrawals. It's just a great mess. I wish I never signed up with them and trusted them with my money. It's very ridiculous! Before you start gambling make sure the customer service of that company is good and helping you out. Before you end up being left with no clue of why and what's going on. They can make up any excuse right now.
Adele Goddard
18 May 2021
Comment from uk.trustpilot.com
I saw the Review of the same names winning the bigger prizes in the free bingo games I never really paid attention to it but I thought I would next time I'm playing & the first game played YAYACE won in that game & and on the 5.00 a line free game FloatingApple won a prize, they was 442 players at the time, I'm shocked I took that review with a pinch of salt but the names that reviewer listed really do win daily and seems when it's bigger money in the free games something clearly is fixed here and needs investigated the odds of these names winning daily when it seems to be the bigger prize money is basically impossible the odds of there ticket winning when there is 1000's in play are extremely low. This site needs investigated I won't be playing on here anymore there is clearly manipulation in there software and yes I strongly ask anyone playing to check it out for your eyes, them names actually do win daily especially on the bigger prize money. 440 players each with 90 tickets yet these names out the 1000's of tickets in play seem to win yeah clearly software manipulation in play here. FloatingApple has won 3 games so far, also another name RoseyRosebud that was another name listed won so 3 of the names have come out already. I'm going to be bringing this to Bet365 attention as that user claims over the weeks there is a list of names that indeed win daily and they have noticed it for a few weeks, Today alone I paid attention and so far 3 of These names have indeed come out so far I will be reporting this it's more then player luck.
Veronica
17 May 2021
Comment from uk.trustpilot.com
I registered on the website, made a deposit and they blocked me immediately without any reason. I didn`t even start to play. Customer support was not helpful even a bit. I DO NOT recommend bet365.
McProductionzTV Mustawa
16 May 2021
Comment from uk.trustpilot.com
Guys please be fair. I am a regular customer and I have to say. One of the best ever services. You get to watch most sports for free... You can play online casino with lovely staff. I mean what more do you want?. I used to use betvictor untill they messed up one of my bets and made me lose my winnings. Bet365 has always been the ones that treat me the best. You only get 5 free bets of them every now and then. But they are more than amazing.
Mr Smith
15 May 2021
Comment from uk.trustpilot.com
I opened an account a few years ago and wanted to withdraw the money but the sign in no longer works. They claim to have no record of the account because they don't keep records for more than about a year and refuse to refund the money despite me sending proof of payment and a copy of their letter with the account details. They have a policy to steal money from any dormant account but don't send the emails to warn you that they claim to have sent!
The inner Truth
15 May 2021
Comment from uk.trustpilot.com
Worst site. Complete cheating. They will not verify your account and they ask us deposit money and play. Don't fall into trap. You will loose your money. Be careful.
Edd
14 May 2021
Comment from uk.trustpilot.com
Can't recommend this gaming site enough. Always good odds and quick withdrawals Also throws in the odd treat for good customers.
Mr B.
14 May 2021
Comment from uk.trustpilot.com
Bet365 blocked my account and still keeping my 2000 Euro balance for over a month. Despite asking multiple times to their customer support and providing all sorts of financial documents they are still keeping my money and not returning my deposit. They turned this into a forever waiting. What a shame!
ScorpiiPhoenicis
14 May 2021
Comment from uk.trustpilot.com
My account has been closed without notification and explanation from their side. I made a search on internet and they seem to do it on a regulary basis. Several website mentionned similar experience than mine. I finally asked them to transfert my balance account, resquest not done yet ! Obviously, they steal their customer on purpose and they do whatever they want. They seems to be under no regulation. Hope this bad experience will help you.
andrej kozlov
14 May 2021
Comment from uk.trustpilot.com
Terrible... trouble paying out. Might as well be throwing money out the window.
kiccha sudeepa
12 May 2021
Comment from uk.trustpilot.com
Bet365 have not giving my withdrawal from 18days I won on 26/04/2021 and I kept withdrawal of 4 part like 36500rs 100000 50k 2times and 70000 I recived only 36500rs on same day rest all not came I did bank wire transfer they told me 10 working days after 10 working day they are telling me it is under review what to do can complaint to cyber crime it is legal or what other I should forget my money
dival l
12 May 2021
Comment from uk.trustpilot.com
Hi, Please don't lose money by opening account in bet365. Reason: 1.In this competition age they ask new account holders to deposit money before verification. Once you deposit irrespective of you submitting all legitimate documents.they always reject documents you submitted. It's a kind of fraud. 2.why the company doesn't verify the account first instead of asking new account holders to deposit money before verification. Please stay away. 3.some PPL reported if you are in continuous profit they restrict account. If it's true it's very bad.i have not come across this as my account is not at all verified. 4.I opened account in Boyle sports they verified my account in 1 hour. 5.If bet365 does not become innovative and competitive you guys will become like "NOKIA". Stay innovative and be helpful to customers instead of becoming arrogant.
LiV
12 May 2021
Comment from uk.trustpilot.com
They refused to close and delete my account according to the GDPR and after i warned them that i will go on the legal road they did. Awful site, and betting system!
Anon
12 May 2021
Comment from uk.trustpilot.com
Ux is the best but they effectively closed my account by limiting me to max win 2.50 with no reasoning other than just trading decision. Account was small up but they are the largest bookmaker in world and really bad practices kicking out small winners and increasing limits for whales to do their brains. Don’t use b365 if you actually want to win because they cut you to pennies if you’re remotely smart.
NF
11 May 2021
Comment from uk.trustpilot.com
Great site, fast payments, great odds, no KYC shenanigans. I just wish you'd throw a few more bonuses my way when I'm on a losing streak.
Abhishek Sharma
11 May 2021
Comment from uk.trustpilot.com
Bet365 is best for everything but the worst part is that they have a very huge amount for withdrawal that is INR 4000 that should be lowered down to atleast INR 1000 please try to do that as soon as possible.. Thanks
michael charman
09 May 2021
Comment from uk.trustpilot.com
Used them for a number of years. Then just closed my account saying trading decision and no longer want to take any bets from me. I did all my betting with them. Eg Chelt festival every race i bet with them, no picking out just standout offers. These bookmakers should have their licenses removed if they do not want to accept bets. Just looking for slot/casino players these days who they can milk dry or just compulisive gamblers who constantly lose.
Safety Guide Foundation
08 May 2021
Comment from uk.trustpilot.com
They are tax dodging cowboys who play god with your morning and a highly unlikely win chance shame on you Denis , John and Peter Coates the owners of this company who many people are finding they try not to pay winning bets and are very unprofessional
Shelley Middlemiss
08 May 2021
Comment from uk.trustpilot.com
I deposited a total of 100 to play slots 1 day (lost all of it but that's gambling) & they closed my account the next day & credited me with 3p. Very weird. Much better sites out there so I'm not even going to contact CS to ask why they closed my account.
Christopher Flint
08 May 2021
Comment from uk.trustpilot.com
Gambling controls phoned for duty of care after losing 200 yes only 200 over one week. Pretending they had my care in their thoughts asked if I would like to self exclude???!!! These muppets are trying to show Gambling Commission they are putting customers care first but homes they are out to rob your money.
Ian Killick
08 May 2021
Comment from uk.trustpilot.com
Have started asking personal finance questions that I dont feel comfortable answering and now not settling winning bets promptly. STAY AWAY
Varun Geddam
07 May 2021
Comment from uk.trustpilot.com
Mouse Muldoon
07 May 2021
Comment from uk.trustpilot.com
The best uk bookmaker, easy to use site with the widest range of sports, in running bets , and live sports streaming.New customers however , need to provide id to withdraw, dont be caught out, every bookmaker must do so.
Paul Coney
06 May 2021
Comment from uk.trustpilot.com
Under no circumstances open an account with this cartel outfit,I lost just 600 over a 3 week period and on the 4th week won 800 and as soon as I made my 1st withdrawal they closed my account stating they no longer want my business ,I asked why and was told they didn’t need to give me a reason.plus 1 week later I still haven’t been paid so is it any wonder the owner of Bet365 paid her self 421 million in salary this year (Denise Coates) google her for your selves.so be warned folks
Dave
05 May 2021
Comment from uk.trustpilot.com
This site is such a disgrace, tables are rigged, you can see a pattern, dealers faces when you win (happy), when you lose(scared), they always look around like someone is scolding them or something. no wonder the CEO moved this company to Gilbralta to no pay taxes here in the UK, and operations in Latvia which has a serious problems of corruption and cheap labour, just Google this company and read about the greedy owner and all the complaints. I'm more than convinced that this company is so corrupt that moved out of the UK because of regulations, investigations, tax evasion. I highly recommend you to not use this site at all, they will use marketing strategist and send you promotions to get you in, DO NOT use it. there other sites that I'm using now that are ok. YOU HAVE BEEN WARNED!!!
David Stoke on Trent
03 May 2021
Comment from uk.trustpilot.com
Used Bet365 for a number of years then suddenly they closed my account without warning and without giving a reason, they just said that accounts were regularly reviewed and it was closed for “trading reasons”. Appalling customer service and definitely wouldn’t recommend.
Geoff
03 May 2021
Comment from uk.trustpilot.com
This company is a disgrace Closed my account under the cover of nit knowing where my money was coming from Wanted tax returns copy of bank statements Provided them bank accounts showing 80k in there and they still closed my account PS I lost 50k glad I didn’t win off them Bet with 3 companies you win with some and lose with others Absolute avoid this company Do not get involved
Alasdair
02 May 2021
Comment from uk.trustpilot.com
Like most betting sites these days they cry if u happen to win more money than you lose and a 'trading team' decides u won't win no more. Yeah I did offers with them and some of those bets won. But here's the big shock bet365: if you don't want people doing promos, stop excitedly emailing them when u do promos. I didn't have a bulletproof system, they just don't like you taking value odds. Well, make sure you offer odds that are competitive but that won't lose you money then, dolts. Hardly the customers fault for taking them. E,g, would you willingly pay ebay 100 more than the same product you saw cheaper in Amazon? Amazon have a business model that allows them to take the brunt of offering certain items cheaply. They don't close your account when you take them up on it. So do you. But you do. Eventually they restrict you to, like, 20p then start begging you to play casino instead. Yeah, no ta, that's how the boss paid self 0.5billion this year. Stay away from double standard companies like this.
marcel zacharias
01 June 2021
Comment from uk.trustpilot.com
I will suggest you to stay away from bet365. They are unsafe and more likely leaking your personal data. After closing my account I have urgent them to delete all my personal data from their database. Richard Grice Customer Service Deputy Manager have replied to me as follow: We note your request to delete your data in accordance with your right under the GDPR. To confirm, the right to erasure is not an absolute right as it is modified and constrained by Article 17.3 of the GDPR, in this case specifically Article 17.3.b (“compliance with a legal obligation”). bet365 is primarily regulated by the British Gambling Commission in respect of its gambling operations with its customers in Great Britain. The Gambling Commission has issued guidance to all operators stating that based on its experience, all operators "should ensure that data which relates in any way to regulatory compliance should be available for a minimum period of five years after the end of a relationship with a customer.” The above is completely wrong. They do not have right to keep personal data if you close your account. They can retain the data only if your account is on investigation of crime but not when you closed your account. I will take legal actions against Richard Grice and bet365 as it is my right to be forgotten under GDPR article 17. Do not be scared if they refuse to delete your data as it is your right and you can take legal actions. You can report them to Gambling Commission and the Information Commissioner’s Office of their breach of your privacy.
I will suggest you to stay away from bet365. They are unsafe and more likely leaking your personal data.
After closing my account I have urgent them to delete all my personal data from their database.
Richard Grice Customer Service Deputy Manager have replied to me as follow:
We note your request to delete your data in accordance with your right under the GDPR. To confirm, the right to erasure is not an absolute right as it is modified and constrained by Article 17.3 of the GDPR, in this case specifically Article 17.3.b (“compliance with a legal obligation”). bet365 is primarily regulated by the British Gambling Commission in respect of its gambling operations with its customers in Great Britain. The Gambling Commission has issued guidance to all operators stating that based on its experience, all operators "should ensure that data which relates in any way to regulatory compliance should be available for a minimum period of five years after the end of a relationship with a customer.”
The above is completely wrong. They do not have right to keep personal data if you close your account. They can retain the data only if your account is on investigation of crime but not when you closed your account. I will take legal actions against Richard Grice and bet365 as it is my right to be forgotten under GDPR article 17.
Do not be scared if they refuse to delete your data as it is your right and you can take legal actions. You can report them to Gambling Commission and the Information Commissioner’s Office of their breach of your privacy.