Bet365 PLAYER REVIEWS(2668)
Steve F Dobie
30 August 2024
Comment from uk.trustpilot.com
So , i have been a customer for probably about 20 years , never abused promos , not a multi accounter , and have spent many thousands of pounds with b365 over gaming , sports betting and poker through that time . Log in today and find that all of the regular free games offers have been withdrawn / not available to me anymore ...6 horses challenge , goals giveaway, and prize matcher . I've seen many other people over the past 12 months say this has also happened to them , completely out of the blue . As a loyal customer for so many years , i have now withdrawn my funds , and have now placed these funds with another firm ( it's not like there's a lack of choice ) ...but it is extremely short sighted by whoever makes these bizarre decisions for 365 , and instead of making some money out of me over a period of time , they will get absolutely nothing .
J H
30 August 2024
Comment from uk.trustpilot.com
Didn't accept the id I had sent in and then refused to refund the money I had deposited. Of course they had no problem taking the money, it was just when I wanted my money back they decided that they cared about verifying who I was.
SM
29 August 2024
Comment from uk.trustpilot.com
Signed up for an account, received the welcome email so went back to log in only to find they have blocked my account for no reason.Never dealt with them before and never will if that is how they treat customers.
Eman Shakib
29 August 2024
Comment from uk.trustpilot.com
The worst! I made a comment while I was playing that I lost all my deposit coz I had all my hands and wasn’t able to do a side bet when I got pairs. I deposited a bit more and went up and withdrew my winnings. 3 days later went back to play and they had suspended my account! Why? The lady from customer chat said that I wasn’t gambling responsibly!! Why??!! Because I had withdrawn my winnings 3 times? She interrogated me and asked me very personal questions and told me they were going to suspend my account for 6 months or a year. Why is it their business? I clearly told her I play on a budget and I don’t bet high amounts. Anyway, I wouldn’t suggest them to my enemy. Horrible and rude.
David Tam
28 August 2024
Comment from uk.trustpilot.com
Since being regulated in Ontario trying to use this site is practically impossible. Worst experience. If you want to quit betting then sign up for an account here...after experiencing this you will quit.
Debra Hutto
28 August 2024
Comment from uk.trustpilot.com
These people are the most evil cheaters compared to others.I have lost my job and family due to these people payment department I'm now on the 10th business which my rent is due . I have been calling emails and chatting for them to say the payment department is still reviewing it.How long do it takes ,? They refused to file a complaint on my behalf how long will they gaming division continue to let these crooks cheat hold our money reject account don't let you win something serious have to be done I'm out of a house job and family due to these people over 180$ please do something about these people
Marisa Hulse
28 August 2024
Comment from uk.trustpilot.com
The most honest site I’ve ever been on , I know 100% this is a genuine site I won jackpot king £27.000 had no problems at all , I can honestly say the most trustworthy site
Taner and karolina
28 August 2024
Comment from uk.trustpilot.com
I'm sure I'm overdue a bonus round and a nice win on slots. Bit boring and disappointing.
David Willis
27 August 2024
Comment from uk.trustpilot.com
Placed one bet and then was locked out of my account. When speaking to customer service was told they can choose to close accounts for any reason and that mine was closed and that was all the information they would provide and refused to look into the matter or even give a valid reason.
Chris kelly
27 August 2024
Comment from uk.trustpilot.com
Been a regular and loyal customer for many years. Do multiple football bets each week during premier league season and have a go on the casino games occasionally. I have always rated the company highly and had positive experiences. However, when I logged in this weekend to place a bet, I got a message that my account has had restrictions placed on it and I’m no longer able to place bets. I assumed it was a mistake as there is no reason I know of for this to be the case so messaged the team asking the reason for the restriction so I could understand if I’d inadvertently done something wrong (which I’m sure I haven’t, just do normal accas and single bets, no matched betting etc). The customer service team refuses to give me any information at all, they just said they investigated and restricted my account. So I have essentially been banned for seemingly no reason, or possibly in error, and am not being given the slightest bit of a reason why.
ben savage
26 August 2024
Comment from uk.trustpilot.com
Attention Do not use bet 365 for sport betsThey take money quick enoughBut thier own cash out system doesn't pay out and they claim you either didn't click the confirm or even if it says cash out when you click the system does a check so they can still not pay out.I won't ever be using them again and I will make a point of advertising to everyone never to use this scamming bet site.
Anthony Durney
26 August 2024
Comment from uk.trustpilot.com
Bad return to Bet 365I recently came back to Bet 365 after a period of self exclusion. I was using the site with no problems putting on bets some won some lost as you do. I ended up reaching my deposit limit that I had set up previously prior to self exclusion. As my financial situation changed and I’m in a position to do so I asked to increase my deposit limit which after a few generic questions it was increased and by a considerable amount too. I continued to use the site with no further problems but from what I could remember from my previous playing days with Bet 365, they did great customer offers and rewards for loyalty. I reached out to customer care because I didn’t have this option on my account and the response i got was due to their commitment to responsible gambling I’m not eligible to the offers, be that the small reward you might be lucky enough to get from time to time please take into account that I was able to increase my deposit limit without any eligibility test been done. So basically their commitment to safer gambling was non existent when requesting a deposit limit increase but any offers on site I’m not eligible for. I was not happy with this response and regretfully I canceled my account. I’m not going to play with a site who will take my hard earned cash no problem but will exclude me from any promotional offers etc.
DS
25 August 2024
Comment from uk.trustpilot.com
Avoid !! This casino is absolutely unfair, its almost impossible to win free spins on any game , maybe 1 / 1000 spins you will get free spins and the one time you get free spins you win barely anything back.. after each deposit its a loosing battle from the gun.. i am so angry with myself for not reading any reviews before i downloaded this app.. all the 1 stars reviews are basically spot on…
Nikodem Dzm
25 August 2024
Comment from uk.trustpilot.com
If you don't want to be cheated. you don't play 365 . This.is a scam. I deposited a small amount of money, will I be able to withdraw it and there is a problem. It's a scam
Duncan Knox
22 August 2024
Comment from uk.trustpilot.com
Opened an account with 365, put a football acca on expecting to get my free bets as a new customer, after my first game on my acca won, got an email from 365 saying my account was getting closed as they didn't like the nature of my business, fortunately my acca came up and got my money after a few angry emails, worst site out there
Walter
22 August 2024
Comment from uk.trustpilot.com
Responsible gambling departments are absolutely pathetic. I sent them my current account bank statement, balance at the time was around 30k. My savings info was in 6 figures. My net spending since I opened the account maybe 5 years ago, ''give or take'' was a net loss of around 5k. On average a grand a year in net losses. Then the real fruit machines started, notably the responsible gambling department. They wanted a tax return! WHAT!!! They then said they wanted to see my full bank statements showing everything I had bought or received. Not like I have any fetishes but yeah whatever you plonker who the hell do you think you are, was my thoughts. We do have a privacy policy was his cry on the phone, yeah right you nut case, when an online betting company is requesting tax returns and intimate details on exactly what i buy, from a pint in the pub to the latest porno movie well yeah you are the privacy issue here dummy. Shame because I only gamble 3 months of the year as I pointed out to them in my account history. I live overseas for 9 months of the year and only gamble on my annual trip back home to see family. What a terrible experience courtesy of Bet000. Well onto the other thankful 200000000 online betting sites it is then.
Rob Williams
22 August 2024
Comment from uk.trustpilot.com
Been with 365 for quite a few years. Recently they have stopped me playing their FREE games as part of their commitment to gamble responsibly.. I only do small bets and never had an issues before. The thing what has got me is that I am still able to deposit if I choose? So FREE is NO NO and deposit is YES YES.....I will be closing my account and I will join someone else.
storm
21 August 2024
Comment from uk.trustpilot.com
unreliable. they are only for taking..you hardly win in their casino
Laczko Boby Emanuel
20 August 2024
Comment from uk.trustpilot.com
Just avoid this crap. The last day's I'm play when if I get bonus not even paying 10% of the bet so remain 0 or just very little under 0.50 pence . Ned 150 or 250 spin to get bonus and very poor rtp like from 100 the normal is 95 back but here from 100 you get max 10% back. I think it's very very custom slot like trying to scam people with fair pay if you have balanced the game it's a lie because all game random!!!! Not in this site!!!.
Jason Parker
20 August 2024
Comment from uk.trustpilot.com
Whatever you do, DO NOT INSTALL THE APP.I did this and sent over £20, a few days later my bank contacted me to verify 7 transactions, I knew nothing about these. Apparently a 3rd party (it showed on my statement as MECCA GROVSENOR) tried to take several payments of £5 and several of £9.I immediately cleared all my app data, un-installed the app and will NEVER install or use bet365 again.My bank is sending me a new card.
Shawn Carr
20 August 2024
Comment from uk.trustpilot.com
Iv worked in this industry for years. These slots are the worst iv ever seen and played. They give you the minimum payout per % and you'll be very very lucky to get a feature.These need looking into 100% cos this is not normal.Wouldn't surprise me if These were paying a fine very very soon!!!!!AVIOD LIKE THE PLAGUE!!
Taner and karolina
19 August 2024
Comment from uk.trustpilot.com
Tonight I got cheated by SAM BARROTT referee and bet365. EZEs goal was perfect and should of stood.Will hughes did not foul anyone and if anything he was fouled.Very dishonourable and the fact that my money got flushed away on 1st goalscorer I'm absolutely fuming. CPFC was cheated out of this Brentford game and I really hope this referee gets a fine and holds his hands up.His fine should equate to the amount people lost at betting because of his decision.He cost people alot of money with his corrupt decision or as he puts it a mistake. He's not fit to referee. Decisions like this should be honoured and bets paid out. Discusting. Palace shouldn't let him ref another game for them after this opening game of the season. And we the punters shouldn't be penalised for mistakes by footballing bodies we should be paid out of fairness.
Kerry
19 August 2024
Comment from uk.trustpilot.com
terrible slots! played bigger bass christmas catch and must have had 8 or 9 bonus rounds, each of them paying less than £2!!! WTAF??? didn't make it to the second round once and each one played the same. obviously rigged to give a player the lowest amount physically possible (played this game for years and the lowest is 10 times your original stake so I know how it works) it's not all down to luck as these thieving sites will have you believe, there's the law of averages to consider and if they were random then you would have to get at least one decent round from 9, not a bit of it! Really don't know how they can justify such poor rounds EVERY SINGLE TIME! bottomless pits the lot of them but has to be said I have never, from all the sites I have used seen such appalling, relentless gameplay. It's absolutely sickening
Diane Ball
19 August 2024
Comment from uk.trustpilot.com
Great Service... I had an issues placing football bets, with my account logging out... I e-mailled them, and they offered to give me a call to resolve my issue... They did, when they said, and my problem was sorted immediately... Best Betting company by miles....
Alba
19 August 2024
Comment from uk.trustpilot.com
I won the money and they don't give me money to withdraw from Brazil to another country. I live in another country! the rules do not prohibit the withdrawal of money to another country. the rules even say that they can be translated internationally. in general, they are scammers! I write to them that it is impossible for me to come to the country in which I registered because I was stripped of my citizenship. they close the chat and that's it! They stole my money!!!!!!!!!!!!
YDR
18 August 2024
Comment from uk.trustpilot.com
Have been a customer since years. self excluded myself for a year due to other priorities.Following the year, tried to use the site again for sports betting, it would put restrictions on my account and would not let me deposit or bet!Spoke to their customer service through email and live chay, they are not helpful at all. I got only their stage names like Joe Lily Amber and so many others who would tell you that the technical team is looking into but no one would sort this out. They even go bias saying the verification team identified the issue and this will shortly be sorted and f***, it is still the same. THE CUSTOMER SERVICE AGENTS THOUGH LIVE CHAT AND EMAILS ARE LIARS!!!!! THIS IS SITE IS NO MORE RELIABLE!!
Mark
18 August 2024
Comment from uk.trustpilot.com
Absolutely awful company and service to match. Sent of f payslips over 3 days ago and heard nothing then asked to show pay from 2020 it’s 2024. They are an absolute waste of time.
Chemo Kev
18 August 2024
Comment from uk.trustpilot.com
Chucked a 20 on big bass just cos bored, lost the lot, absolutely gutted, what am i gonna tell the wife and kids when i get home and i don't have the weeks supply of smack. I'm gonna have to take measures into my own hands from here. Mods, hit the second tower, we need that weekly smack money. Other than that, pretty pleasant experience, would highly recommend.
Karl Hayden
17 August 2024
Comment from uk.trustpilot.com
Avoid this company at all costs. Reel you in with low cost wins, reality is they are absolute thievery. games so rigged it’s unbelievable how the gaming commission allows this. Absolute scum.
Lianne
17 August 2024
Comment from uk.trustpilot.com
Initially i enjoyed playing with 365, had a few small withdrawals. However i havent won anything recently, just takes and takes. I realised i couldn’t play the free daily game anymore, support have advised i am no longer entitled to loyalty bonuses’ as part of their safe gambling policy - but they continue to allow deposits 🤔🤣 Anyway needless to say i am closing my account.I would recommend anyone to avoid this company, much better sites out there who dont continue to rip off their customers.
Faa Ceesay
17 August 2024
Comment from uk.trustpilot.com
Ridiculous cash out disappeared I selected 7 team an all six win left to Las palma and sevila . An sevila is leading 2 goal to 1. I cannot cash out. Bye Bye bet360
Bridget Biggane
16 August 2024
Comment from uk.trustpilot.com
Cannot contact them via phone and their 'live chat' seems to be run by bots - not people.
King Lewi
15 August 2024
Comment from uk.trustpilot.com
Casino is a horror show. You will just watch your money go in minutes! Every time you deposit and play slots you literally won’t win any money. They don’t even feed you back small money, they just suck you dry ( pause ) proper scummy casino
David Young
14 August 2024
Comment from uk.trustpilot.com
Havent lost and was a customer on this site for 10yrs plus, worked perfect until today. Now decided to change there site and doesnt work at all. Lost bets saying still open, dont tell u if a bets live, off times of races going off soon arent there anymore..... old saying eh, if not broke dont fix it. Another company breaking there site so someone in an office can have a job. Sky take away best odds on most races, ladbrokes slow as hell so used this site as long as can remember.... never again, they've just ruined it completely.
Qntm Ind
14 August 2024
Comment from uk.trustpilot.com
Opened an account with Bet365, had a few bets and had afew wins. The account built up to approx.. $9300.00 then itwas suspended with an excuse to check my identity. Isubmitted all of the required documents, then had a phonecall from the UK which went on for some 45 minutes.This was some 2 years ago. Since then, I have made numerousphone calls to have the finds released.3 weeks ago, I called again and I was told that Best 365 had anote on my file that it required me to submit my driverslicense for review then I would have my funds released.I have again submitted copies of my driver’s license forverifications and yet again I am being told that it’s still beingverified and to call back in 48 hours for an update. I have nowdone this 5 times with the funds still to be released.There is no legal reason as to why Bet365 should be holding onto my funds or refusing to release said funds
Hammer Black
12 August 2024
Comment from uk.trustpilot.com
Not had a problem although I don’t play high stakes so. Withdrawal fast with wallet pretty solid.One concern the minimum bet seemed to be increasing in casino almost pricing me out of the market
Francis Phillips
11 August 2024
Comment from uk.trustpilot.com
Bet365 casino is a bad example for a slot site, don’t waste your money or time
An Angelis Production
11 August 2024
Comment from uk.trustpilot.com
You only have to look at the 1 star feed back to know to stay away from this company and boycott them won my lottery pick 2 numbers at 60/1 oddsGuess what didn’t pay me . Please use the real bookies on the high street
Wayne Reynolds
11 August 2024
Comment from uk.trustpilot.com
Every couple of months bet365 fiddle around with my log in passwords, and I can't log in .I've not changed a thin g. My passwords remain the same.. how desperate are 365 to attempt to put me off my roll. Lol.
Paul
10 August 2024
Comment from uk.trustpilot.com
Games and everything else bandits robbers never ever win
customer
10 August 2024
Comment from uk.trustpilot.com
STAY AWAY FROM THIS SICKENING COMPANY THEY WAS STEALING MINEY FROM ME WITH THEIR FIXED ROULETTE AND ESOCCER THEN WHEN I ASKED THEM ABOUT MY MONEY THEY CLOSED MY ACCOUNT SCUMBAG
An Angelis Production
09 August 2024
Comment from uk.trustpilot.com
Bet365 is the worse bookies online under Or over lucky 49’s is a rip off I won the bet didn’t pay avoid this online bookies And stick with the real shops least they Pay you
Steven Harrison
09 August 2024
Comment from uk.trustpilot.com
been betting with Bet 365 for a while and occasionly winning, placing bets of about 200 kr to 1000 kr, Suddenly cut down and can now place bets of only 6kr😂😂😂.Seemingly this is called Risk assessment Unfortunately they don’t like winners , in spite of the advertising.
Francis Flynn
07 August 2024
Comment from uk.trustpilot.com
Very bad company does not settle bets quickly say we must verify. You contact them they are rude the company is owned by greedy English woman🤷♂️😡
Suren Tamang
07 August 2024
Comment from uk.trustpilot.com
I won 55k but they blocked my account. I did provide all the required documents and finally they said your money would be withdrawal within 25 hrs. But that 24 hrs never came. They are a cheater and scammer. Poor customer services. They will keep you on hold while you keep calling them
Carlos Fandango
07 August 2024
Comment from uk.trustpilot.com
Cashout disappears when your 1st horse wins on a double when second race starts, never to be seen again, just had a double, 1st horse won, bet then completely disappeared, only to return way after second race had finished, not even a cashout option. Now deleted, con men
Wayne Fowkes
06 August 2024
Comment from uk.trustpilot.com
The site is a poor site for casino and blackjack they don’t even write anything when they get bad reviews all these bad reviews can’t be wrong
Eddie Taras
06 August 2024
Comment from uk.trustpilot.com
So my review is on one of the casino games. Specifically the texas hold em bonus game. Having played it several times I have found the odds to be incredibly in favour of the house. I say odds with a grain of salt. The system they have is not in favour of the player. Many many times, you receive cards that you should naturally fold. Like a 3 and 6 off suit. Many times after folding the cards show you could have won. But ridiculously no chance when the house has 2 face cards. This has happened over and over not to be a coincidence. Secondly the house always seems to win on the last card , especially against 2 really good cards the player has. It's almost predictable the more you play. It Also seems to know the more you bet it will decide to win. Very rarely when betting more than just the ante, do you win. It will akways hit the last card. I've played it enough to confidently say it's not built to provide fair play. Also, not random. There are patterns . I would say the odds of winning is 5%. Not what they preach. Anyways there's your response.
Rick & Jen
06 August 2024
Comment from uk.trustpilot.com
Scam. No free spins. Chatted for 2 hours and promised then nothing. DONT WASTE YOUR MONEY OR TIME.
Ashley Seare
31 August 2024
Comment from uk.trustpilot.com
Gd lots of games and poker but that have taken away the daily free spins that's what gave them the upper hand on the other websites
Gd lots of games and poker but that have taken away the daily free spins that’s what gave them the upper hand on the other websites